"Clean hotel unfriendly staff"
We paid for a pool room view yet they gave us a view of a wall when I asked to be moved to what I paid for they told me I had only requested a pool view they then moved me to a pool room but charged me. I was very disappointed in this as I was advised when I booked I had pool views. Everything in the hotel was very overpriced eg drink breakfast dinner. […] The hotel itself was clean yet hotel staff didn't smile or say hello unless u spoke or smiled first. Read moreGenuine Expedia guest review
"Great hotel - highly recommended."
Stayed at the Mercure for 2 weeks. Staff were friendly, hotel was clean and the location was perfect. Short walk from Bangla Rd and the beach but far enough from the noise in order to get a good nights sleep. The buffet breakfast was so yummy, so many different varieties of food and eggs were cooked upon request in front of you by a chef.Genuine Expedia guest review
"Perfectly located, Comforting Stay!!"
Had a lovely 3 night stay at Mercure. The staff was very warm. Lovely room with bathtub, Pool view, Balcony, free wifi. Its perfectly located with everything in walking distance from beach, pubs, restaurants and shopping. The breakfast buffet was a feast. Every evening there was something interesting in the lobby from a Sketch artist to guy selling […] pearls to a Pasta buffet by the pool. Sun bar by the pool and Moon bar on the terrace are amazing. Read moreGenuine Expedia guest review
Response by Deevana Plaza Phuket Thank you for visiting Mercure Phuket Deevana. It was a great honour and pleasure to serve you in this hotel away from your home. Hope your stay here was delightful and enjoyable. Thank you very much for your valuable suggestions and comments. We appreciate your gracious gesture. Thank you once again! We wish to see you again.
Both the Room and bathroom were covered in mould. Smelt terrible!!!Genuine Expedia guest review
Good. Decent stay.Genuine Hotels.com guest review
Good hotel.Genuine Hotels.com guest review
"a bit far from the happening bangla street.."
VERY NICE. BUT A BIT FAR FROM BANGLA STREET , TUK TUK takes bhatt. NO SEA VIEW. GREAT SWIMMING POOL., GOOD BREAKFAST.Genuine Hotels.com guest review
We arrived 9:30 night for check in & staff were so helpful & friendly. The room is so clean & tidy.Notes were on the desk for reference & safe for your valuables. Hotel is located close to all amneties. Pool & spa located in the middle of the hotel with pool bar is so clean . I would stay at this hotel again if ever I go back to PhuketGenuine Expedia guest review
"A great Hotel and a short walk to shops and beach"
My family and friends 6 in total stayed at this hotel in 2011 for 7 days.We stayed again this year 2013 but there were 7 of us.This hotel met all our needs and cheaper than some of the bigger hotels.Its about 20 minutes to Bangla road,a nice stroll and plenty of time to check out whats for sale along the way.You don't need a tuk tuk to get back to this […] hotel from your journeys around Patong beach.When you do book a room ask for a pool view room.The breakfast buffet is good and plenty to choose from,even this Aussie was satisfied with the selection.I could not fault the Hotel nor its staff,rooms and Hotel were clean and the staff are very friendly some times there was a language barrier but there not losing points for that.I noticed the Hotel even had a kiddies play room,so this Hotel would suit all ages.Our age range was from 23 to 65.Can't wait for our 3rd time here. Read moreGenuine Expedia guest review
i read earlier reports on this hotel and clenliness of room,ie duvet had a few maks on it and noise of maids in morning was an issue but i was more than happy to stay here and would againGenuine Expedia guest review
Staff's english needs to be better signing for pool towels waste of time drinks too expensive room cleaniness very good good locationGenuine Expedia guest review
Hotel is exactly what you expect of a accor hotel.Lovely room nice pool with good restuarant and bars.Happy hours at the pool bar and lobby bar which is nice.The staff at the bars are really friendly and helpful.Good location close enough to beach,shops and nighlife.Genuine Hotels.com guest review
reasonable for the price I paid and location is good, staff are helpful, Thai people on average are very friendly anyway, will definitely stay there again, Patong is not a nice area, but for a short stay is okGenuine Expedia guest review
"Great pool, good location"
We stayed in a pool view room. Room was spacious and comfortable, although we did notice a musty paint smell when we checked in. It soon went away and didn't bother us after our first night. Shower wasn't hot enough. Otherwise, everything about the hotel was great. The pool is excellent and location is only a short walk from Bangla Rd and Jungceylon […] mall. Room service was good and prices reasonable. Read moreGenuine Hotels.com guest review
Floor and bed sheet not clean, there are sands in the bed, and the bed is slightly damp too!Genuine Hotels.com guest review
This was our second stay here in 2 years. Great location & great staffGenuine Expedia guest review
"Three thumbs up"
Staff were super helpful at all times! Rooms and pools were great.Genuine Expedia guest review
its abit far from the nightlife making walking home abit creepy and dangerous... but overall a pleasant stayGenuine Expedia guest review
"all you need is close by"
very good family hotel - not too big so you get lost. excellent breakfast. will stay here on next trip.Genuine Hotels.com guest review
"Very nice hotel!!"
A very good place to be. Service is great. Staff speasks English well is very helpful. We managed to get all useful information about places to visit and best beaches nearby from the staff at the reception. The only annoying thing there is that WIFI is free only at the lobby.Genuine Hotels.com guest review
One word - AWESOME. View was awesome, food was awesome, services and facilities awesome ... HIGHLY recommend!Genuine Expedia guest review
"Stay at the Mercure, Phuket"
I made the reservation as well as the airport transfer online with the hotel, and I was impressed by the prompt response & the overall efficiency of the reservation service. During the stay, we found the staff to be friendly & attentive. The room was clean and comfortable. It was great value for money. The only complaint I have was the free internet […] service & the lack of customer service of one particular staff member at the MLounge, which was complimentary as part of the M rooms. The internet connection would cut out regularly & was very weak. It was quite frustrating, but overall was an enjoyable stay. Read moreGenuine Expedia guest review
"Mecure Patong, great spot"
Great location, great accommodation. Nothing bad to say about this place!Genuine Hotels.com guest review
good location, nice service and clean roomGenuine Hotels.com guest review
Good location not too close to the seedy action part but everywhere is close enough to walk. I liked the stay there.Genuine Hotels.com guest review
Very nice hotel, beautiful pool. Staff was friendly. I liked the fact we were right at the end of everything, not right in the middle of busy patong, but still close enough to walk to eat, shop, & beach. I think I would try another hotel next time just to see what thats like, but definitely recommend to others.Genuine Hotels.com guest review
"Mercure patong-a quiet surrounding and atmosphere"
Loved the hotel from moment I checked in as they let me chk in early even though I was a few hours early wit my family..the hotel staff were all very polite..overall will recommend it to all my family & frens..gd job Mercure patong as I will definitely be back there to book again when I m there wit my family..Genuine Hotels.com guest review
"Mercure Hotel Patong"
This is a pleasant hotel, well located close to the shops and restaurants and a short walk to the beach.Genuine Expedia guest review
"מלון מקסים, מומלץ בחום"
היינו במלון 4 לילות, בחירה מצויינת, מחיר שווה, מיקום מצויין שירות טוב מאוד. ממליצה בחוםGenuine Hotels.com guest review
Vi är så nöjda. Allt var tip top. Det ända som skulle kunna vart lite bättre var att hela poolområdet kom i skugga redan vid två tiden,Genuine Hotels.com guest review
"Hôtel moyen pour sa catégorie"
Le positif le personnel, la propreté le petit déjeuner et l"état général de l"hôtel. En négatif: les chambres donnants vers l"extérieur sont bruyantes et l"environnent est très sales! La piscine est fermée à l"intérieur de l"hôtel.Genuine Hotels.com guest review
Hyvä allas ja siistit huoneet. Ansaitsee 4 tähteä. Kävelymatkan päässä rannasta.Genuine Hotels.com guest review
"Nice View~! Nice Service~!"
First time to Phuket, and first time to Mercure Deevana~! Everything and everybody is nice here~!Genuine Expedia guest review
服務態度不熱誠Genuine Hotels.com guest review
ロケーションが良いので遅くまでパトンで遊んでも徒歩で帰宅できます。ホテルは清潔感はあり、不自由な事はありませんが、それ以上特別な事もないのでパトンを拠点に出歩きたい方にはオススメです。Genuine Hotels.com guest review
ホテルの中央にプールがあり 私たちが滞在した時は 夕方にホテルに滞在している色々な国の方が利用して雰囲気も良かったです。ビーチタオルも無料でレンタル出来ビーチにも持っていきました。 Wi-Fiが上手く繋げる事かできなかったのですが iT スタッフが助けて頂きました。 日本人女性が居てとても助かりました。 帰国の飛行機が朝早かったので 安全の事を考え タクシーではなくホテルにお願いしたのですが 実際の所は手配が出来てなく 完璧に英語が出来ない私は苦労しました 結果 ３０分遅れてホテルを出ました。 そんな事があり 総合評価は３とさせて頂きますGenuine Expedia guest review
部屋やアメニティなどは問題ありませんが、ホテルのレセプションが混んでおりチェックイン・チェックアウトに時間がかかります。もう少しスタッフを増やすべきかと思います。Genuine Expedia guest review
Hotellin sijainti hyvä ja alue rauhallinen. Lyhyt kävely matka rannalle ja jucelon ostoskeskukseen. Huoneet siistit ja tarpeeksi tilavat, plussana iso parveke.Genuine Hotels.com guest review
"Très belle hotel familiale"
Très bien sous tout rapport. Bon emplacement Très propre Belle piscine Personne très gentil A recommandé, je reviendrai dans cette hôtel...Genuine Hotels.com guest review
"stay away from the city side"
the hotel is toward the end of the Phuket street, and 10~20 min walk to the beach, which is ok. room is big, but don't choose the city side room, or you will hear the noise at night from the pup and bars next to it playing loud music till early morning. afternoon tea in the hotel, forget it, go somewhere else. breakfast is ok, but same old thing every […] day. Phuket is considered expensive now. day trip anywhere, minimum TB2000/person easily. be prepared, James Bond Is, highly recommended though. Read moreGenuine Expedia guest review
Hotel calme pour Patong. Pas le bruit de la rue. A 5 min à pieds de la plageGenuine Hotels.com guest review
鄰近商場(5-10 mins)，酒店旁有找換店及24小時便店Genuine Hotels.com guest review
First good impression, great building, great staff and rooms. Nice dinner buffé! I was happy from day one to check out. The pool area is amazing!!!! Parking opportunites for motorcycles! Excellent locationGenuine Hotels.com guest review
Très bon hôtel à Patong. Proche de la plage, du centre commercial et de Bangla Rd. Pas grand chose à lui reprocher.Genuine Hotels.com guest review
年末年始で利用しました。口コミの情報通り、プールビューの部屋にして正解でした。年明けの花火は部屋から眺める事が出来てとても良かったです。しかし、部屋の掃除については他の方が言われている通り最悪でした。３泊したのですが、タオルの交換はしてもらえたものの泥だらけ、びょびょのバスマットを交換はしてもらえず折りたたんでバスタブにセットされていたのには閉口しました。ビーチタオルを借りていたのバスマットの代用として使いました。Genuine Hotels.com guest review
"Yderst tilfredsstillende service og lækkert hotel"
Vi var to veninder afsted og overnattede på Mercure i 8 overnatninger. Allerede inden vores ankomst viste hotellet en yderst god service, og vil derfor anbefale hotellet til alle som ønsker at bo i Phatong. Også under vores ophold var servicen i top. Glade, smilende og hjælende ansatte - som gjorde ens ophold behageligt! Flotte og rene værelser, god […] central beliggenhed (med passende afstand til alt), lækker pool osv. Alt i alt en klar anbefaling værd :) Read moreGenuine Hotels.com guest review
Hotel mercure. nous etions tres heureux davoir passer des super vacances dans ce chaleureux hotel personnel super je reviendrais lannee prochaineGenuine Hotels.com guest review
ホテルは道路に面していますが、プールはホテルの部屋をぐるっと囲った敷地内にあるのでゆったり過ごせます。 ただし、ほほえみの国タイ・・・はこのホテルでは通用しません。 みんな無愛想です。特に女性は。男性は結構優しいですね。お国柄でしょうか？ また、現在（２０１３年１２月末）日本人の女性スタッフの方が一人おられます。 すっごい丁寧に接してもらえたので現地の人がわからないことを言ったときはこの人を頼れば解決しますよ。 それと朝の食事をホテル内でとる場合は３００バーツをカウンターで払いクーポンを購入しますが、こちらの朝食はお勧めできません。 それほど種類がない割に高すぎです。 私たちはホテルを出たファミリーマートで毎日購入していました。 ただし、こちらも日本のファミリーマートをイメージしないでくださ […] い。 店員はガムかみながらの対応です・・・・・ Read moreGenuine Expedia guest review
Good location, a little worn down, good service. Very bad wi-fi signal at my room at the fifth floorGenuine Hotels.com guest review
no services, laggue need to be pick up by myself until we request and give tips to staff.hotel not allow housekeeping when i request, 2 staff come to my room said that one time cleaning per day, but when i said no cleaning this morning, then said let me check..... finally one of them come to my room for cleaning impolitely. so, the comment is the hotel […] is ok, but the services provided by hotel is so poor...... Read moreGenuine Hotels.com guest review
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