All hotels in Patong, Thailand
1 room, 2 adults
You can collect Hotels.com® Rewards nights here239/14 Raj-U-Thid 200 Pee Road, Patong, Patong, Phuket, 83150, Thailand, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.0 / 5Excellent

Score breakdown (from 234 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.1
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    3.9

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Need Improvement"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was on a smaller scale but the bed was really nice and comfy! Love it!! The receptions were not attentive or alert and forgetful (not like as if they are busy with other guests). Was empty that time. Internet was very very poor connection, not stable. Overall hotel lobby was very nice and lovely swimming pool.
Genuine Hotels.com guest review
Response by Deevana Plaza Phuket
Dear Guest, Thank you for the review of your recent stay with us. We are glad to read that you loved and enjoyed our bed. Please rest assure that your comment about our reception staff will be relayed to the head of department actions will be done. We would be pleased to welcome you again on your future visit here in Phuket. Your choice for all occasions, Peter John Paul Cacar E-Commerce Manager
3 night romance trip Dec 22, 2014
A Traveler
SG
3.0 / 5Good
"poor wifi bandwidth"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
No hot water in bathroom. Very very poor Wifi bandwith.
Genuine Hotels.com guest review
3 night business trip Dec 23, 2014
A Traveler
AS
4.0 / 5Excellent
"Great Hotel.. Overpriced island."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Good hotel great breakfast. The gym was very poor and the corridors were noisy. The staff were excellent and the beds super comfortable. We would go back again.
Genuine Hotels.com guest review
5 night romance trip Dec 21, 2014
Aky
AS
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Lovely modern room. The service received from staff was outstanding. So friendly and approachable. Would highly recommend this hotel. Value for money.
Genuine Hotels.com guest review
5 night family trip Nov 29, 2014
kittikhun
GB
4.0 / 5Excellent
"Excellent stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Spent a week at this hotel and the stay was excellent. Room was perfect size and very clean. Staff were very friendly and helpful. The restaurant in the hotel was very good and the buffet breakfast every morning was one of the better ones I've seen in Thailand. The pool is nice and well maintained and the swim-up bar is a nice touch. My only complaint is that the wifi was extremely slow to the point of being unusable at times. Would definitely recommend this hotel to others.
Genuine Expedia guest review
Other trip Dec 8, 2014
Dustin
CA
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall experience was good. Breakfast is alright but there is room for improvement. I have been to Phuket many times and the breakfast quality served on other 4-5 star hotels were better.
Genuine Expedia guest review
Other trip Dec 2, 2014
JE
SG
5.0 / 5Outstanding
"great stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent service, great room, amazing pool and lovely breakfast.
Genuine Hotels.com guest review
5 night romance trip Nov 21, 2014
Tony
GB
4.0 / 5Excellent
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great hotel. Breakfast was very good, caters for all. Just far enough away from the hustle and bustle.
Genuine Hotels.com guest review
11 night romance trip Nov 3, 2014
Nathan
AU
5.0 / 5Outstanding
"Great hotel, great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff were very friendly and helpful. Room was clean and great hotel facilities including the bar, pool and restaurant. Good location
Genuine Expedia guest review
Other trip Aug 15, 2014
vanessa
AU
4.0 / 5Excellent
"Nice hotel, close to most thing, walking distance"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Good mid range hotel but can be a little noisy at night if there are inconsiderate guests, Managemet are very willing to address any problems
Genuine Expedia guest review
Other trip Jul 22, 2014
steve
AU
3.0 / 5Good
"Good location and very child friendly"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Over all it was a nice hotel only complaint I had was the food from room service and the breakfast it was very poor and really over priced, there was a mighty mart next door which was cheap and restaurants close by
Genuine Expedia guest review
Other trip Jun 18, 2014
terricraig
AU
4.0 / 5Excellent
"Consistently good"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This is the second time we've stayed at the Mercure and we weren't disappointed this time. The beds and pool are great. Close enough to the heart of Patong without being right in your face. The level of English of the staff has definitely declined since we visited last but no major difficulties with this, you can get by. Room service menu ok, nothing to rave about. Breakfast as you would expect in a western owned hotel brand. We had a few problems with the shower mixer that were addressed and fixed quickly and without fuss. We will stay here again. Try the apple mojito at the pool bar - so good!
Genuine Expedia guest review
Other trip May 23, 2014
Mel
AU
4.0 / 5Excellent
"comfy room & bed BUT a lot of mosquitos"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The room is nice and comfy. Location is also well located; about 10-15mins to Jungceylon shopping mall, popular bangla street, restaurant & other night shopping places. Beside the hotel has a 24-hour convenience shop thus not to worry if need some snacks in the middle of the night. Above all, the ONLY negative of this hotel is there are a lot of mosquitoes; thus have to put on repellant whenever u step out of the hotel room or even go for a swim. Other than that, everything is well. Try to get a room at a higher floor if this is your chosen hotel, maybe it does help a bit.
Genuine Hotels.com guest review
5 night family trip Apr 27, 2014
Evon
SG
5.0 / 5Outstanding
"One of the better hotels in Patong"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good location, polite and efficient staff, great food, great pool. Really have no bad points. :)
Genuine Hotels.com guest review
4 night trip Apr 29, 2014
Summer
SG
5.0 / 5Outstanding
"Excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We had a great stay, staff were very friendly, rooms clean and tidy, we didn't get breakfast included, however we enjoyed the breakfast when we did eat at the hotel, we just preferred a bit of variety. The only minor negative was the price of the drinks, the only time people were drinking at the bars was happy hour. This should be a wake up call for the hotel to stay competitive. But overall a nice hotel with most rooms overlooking the pool.
Genuine Hotels.com guest review
13 night trip Apr 16, 2014
Dave
AU
4.0 / 5Excellent
"Good location, nice pool"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff were attentive , the hotel was clean and tidy, recommended for a family stay.
Genuine Expedia guest review
Other trip Apr 27, 2014
damo
AU
5.0 / 5Outstanding
"Mercure review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
A very nice hotel. Excellent room by the pool. The gym is ok, not the best in terms of equipment.
Genuine Hotels.com guest review
3 night trip Apr 18, 2014
Owen Stedman
GB
2.0 / 5Fair
"Hotel with good gym but not soo good room."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Room was generally clean but toilets lack of tooth brush n tooth paste. Not much 3 pin socket outlet and we had to purchase international plug from mini mart as there are no more plugs at the reception. Hotel staff is helpful though. Pool is pretty but overall not a very good stay.
Genuine Expedia guest review
Other trip Mar 30, 2014
Melvin
SG
4.0 / 5Excellent
"Nice hotel in good location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Its far enough away from Bangla Road and close enough at the same time. We ate at an all you can eat noodle night that the hotel put on and the food was delicious. Room was clean and the pool was fantastic.
Genuine Expedia guest review
Other trip Feb 25, 2014
Chris
AU
4.0 / 5Excellent
"Good Value for the money"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good Value for the money, overall very happy. Only negative is the Wifi connection, changed room two time. But it didnt help.
Genuine Hotels.com guest review
4 night trip with friends Jan 23, 2014
K-1
AS
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had a nice lazy time by the pool when we weren't shopping or eating or seeing the sights. All within walking distance. Relaxing
Genuine Expedia guest review
Other trip Jan 23, 2014
A Traveler
GB
3.0 / 5Good
"Nice hotel good location"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The rooms were lovely and has a great pool area. Good location near Patong beach. However the hallways are loud (bad echo) so we were woken almost every night in the early hours by loud guests returning to their rooms. Hotel reception staff didnt speak English terribly well but eventually were very helpful and changed our room to the top floor which was much better but there was still background noise from nightclubs etc on the street behind the hotel. Although the rooms were very good I wouldnt recommend this hotel due to the noise.
Genuine Expedia guest review
Other trip Jan 19, 2014
A Traveler
AU
5.0 / 5Outstanding
"New Year in Patong"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great hotel, very friendly staff, nothing was too much trouble. Would go there again if I am visiting Patong.
Genuine Hotels.com guest review
5 night family trip Dec 29, 2013
Thai Tourist
AU
4.0 / 5Excellent
"Great location, good staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The location of this hotel is excellent. It is clean and modern and the staff are very helpful. We enjoyed the pool everyday and the cocktails by the pool bar didn't go astray.
Genuine Expedia guest review
Other trip Jan 11, 2014
Michael
AU
4.0 / 5Excellent
"Good hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Good hotel with good location. Staff with good intentions but not all can speak english. Poor breakfast. Room are good and clean.
Genuine Hotels.com guest review
7 night trip with friends Jan 2, 2014
A Traveler
IE
3.0 / 5Good
"Value for money"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Clean hotel, rooms was comfortable. There are nicer hotels in the area but this hotel was economic.
Genuine Hotels.com guest review
3 night trip Dec 19, 2013
A Traveler
ZA
5.0 / 5Outstanding
"Good hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Its a good hotel. Their welcome drinks are very bad. I preferred not to have one. Their pool is the best with a bar and happy hours. Rooms were good.
Genuine Expedia guest review
Other trip Jan 2, 2014
Abhinav
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Beds are not so comfortable...otherwise overall nice place to stay.
Genuine Hotels.com guest review
6 night trip Nov 28, 2013
A Traveler
IN
4.0 / 5Excellent
"MERCURE, DECEMBER 2013"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Generally a nice stay, room was fine, breakfast was fine, location is pretty central, there is a gym which is ok, but not a full one in terms of equipment. If you want a quiet room, do not accept the rooms on the north wing (ie on the right as you enter from the street): they are adjacent to the next hotel which has a whining air conditioning unit in need of MAJOR service; you can hear it churning away even with you door closed, but having said that, when alerted to this problem, they moved us to a quieter room immediately, so no problems with our stay. The staff were friendly and changed the linen in our room every day, and we had a pleasant 8 night stay at this hotel. Recommended.
Genuine Expedia guest review
Other trip Dec 9, 2013
YUI
AU
5.0 / 5Outstanding
"great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
all good love it
Genuine Hotels.com guest review
7 night trip Nov 27, 2013
the don
AU
4.0 / 5Excellent
"OK hotel if you can get it for a good price."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Clean tidy hotel with large pool located in middle of hotel. Due to hotel being 6 storys high this pool doesn't get too much sun on it. Rooms are good and the bathroom very good with seperate bath and shower. Did not try the breakfast. The security on the gate were rude and spoke no english. A big negative for me was the 1500 baht to bring back a guest not registered. This is an outrageous amount. For this reason I will not be returning to this hotel next time. I paid 2000 baht/night for Nov stay
Genuine Hotels.com guest review
4 night trip with friends Nov 23, 2013
Phuket Lover
NZ
4.0 / 5Excellent
"Good Patong Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Perfect location for Patong, 10 minute walk to the beach, loads of bars and restaurants near by, Hard Rock cafe across the road and close enough to Bangla Road for a night out but far enough away to avoid the traps. Awesome pool and bar, friendly staff and big comfy spacious room. Great value for money and I will stay there again if going to Patong.
Genuine Expedia guest review
Other trip Dec 4, 2013
Brittany
AU
5.0 / 5Outstanding
"Great and friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My dad and I spent 8 nights and enjoyed everyone of them , nice clean good sized rooms , clean , loved all the tile floors , huge bathrooms, breakfast was very good , will say after 8 days it did get boring , but it's breakfast . All the staff from the moment we stepped out of the car where helpful and happy. We never had any problems with the English . My dad who is 82 talked with all the staff every day, the girls in the baffet got him everything he need . Our room cleaning was done everyday by a couple of very nice and happy maids and the pool was very refreshing and well maintained. After reading some reviews I was not sure this was my best choice, but it turned out to be way better than the reviews I read. From my dads and my experience it was a very good choice.
Genuine Expedia guest review
Other trip Dec 3, 2013
Gerbob 13
CA
3.0 / 5Good
"Close to everything in Patong Area."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Very convenient hotel in the heart of Patong district of Phuket. Lots of bars and restaurants in the area. There are convenience stores located outside the hotel and open for 24 hours. Hard Rock Café is also nearby. Only one downside: Shower pressure is not that strong! Breakfast was basic and doesn't change the food everyday. Overall, okay! ✈❤❤❤✈
Genuine Expedia guest review
Other trip Nov 30, 2013
JC
PH
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Good location however the area smells, something to do with their drains..the rooms smell musty and bathroom was very damp. I have to add that the housekeeping did resolve the issue immediately by placing aroma candles and spray. Amazing breakfast
Genuine Hotels.com guest review
3 night trip with friends Nov 17, 2013
A Traveler
AS
4.0 / 5Excellent
"Good location and good value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good location away from then hussle and bussle of Patong if you need it. Can walk to basically anywhere in Patong. Staff were helpful and friendly. Facilities are what you would want, pool, good beds, good bathroom, fitness centre etc. Get in early for breakfast! Don't forget happy hour at each of the bars, though drinks are more expensive than you can get elsewhere. WiFi was a little patchy but was free so can't complain! Overall, would happily stay here again.
Genuine Expedia guest review
Other trip Nov 26, 2013
Pete
AU
4.0 / 5Excellent
"easy accessible"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
it takes around 1 hr for transportation from the airport to the hotel. staff are friendly. but on day 1, there was a big cockroach, seems the cleanliness of the room is not good enough. no shampoo, body lotion until we asked. the depth of the swimming pool are of the the same, my friend who is not good at swimming cannot use this facility. The table tennis racket are very old. if you are looking for a hotel for safety only, it would be a good choice.
Genuine Hotels.com guest review
4 night trip with friends Nov 6, 2013
Vilo
CA
5.0 / 5Outstanding
"Good location great staff"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I enjoyed my stay ,the view of the pool from your balcony is fantastic. The only downer is the poor quality of the soap in the bathroom.
Genuine Hotels.com guest review
15 night trip Oct 27, 2013
Happy traveler
AU
5.0 / 5Outstanding
"Mercure Deevana"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
For the money it was well worth it. Service was very good and rooms quite clean but the hallways were dark, could use some extra lighting especially at night. House keeping didn't replace the empty shower gel and shampoo I had to remember to through them in the bin or we wouldn't get new ones which was annoying. Shower water kept going hot and cold rather than at a constant temperature. Breakfast was good and happy hour at the bars was worth a visit. Overall for the money I can't complain.
Genuine Hotels.com guest review
5 night trip with friends Nov 3, 2013
Kate
AU
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Location was convenient to walk to the beach. Traffic going by car to the hotel was terrible. Pool was nice. Pool towels need to be changed, as frayed at the edges. Overall the stay was good.
Genuine Hotels.com guest review
5 night trip Oct 28, 2013
A Traveler
SG
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved our stay at the Mercure. Staff was great and the location fantastic.
Genuine Hotels.com guest review
14 night trip Oct 17, 2013
Carmel
AU
2.0 / 5Fair
"Mecure"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    1.0
Ok hotel! Not much sun gets around the pool area! Cleaner was a little slak in remembering what needed changing as well as some of the desk staff treated you more of a local rather than a guest , needed to book an extra two days , they wanted 11.000bhrt but got it online for less than 5000 ! , location was to close to sleazy bars , massage parlours ....
Genuine Hotels.com guest review
12 night trip Oct 21, 2013
Eric
IE
5.0 / 5Outstanding
"Fantastic Service"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good location of the hotel. Will love it if you are a fan of street food. Cheap n authentic. It is 10mins walk to beach and about 15-20mins walk to shopping mall. Different Breakfast everyday! Service is great- staffs are friendly. The only downside is our flight departs 1150pm we have to check out at 12pm as our late checkup is not fulfilled . Our trip will be perfect if we can check out a few hours later.. other than that..everything else is 5 star experience.
Genuine Hotels.com guest review
4 night romance trip Oct 17, 2013
phuketeers
SG
2.0 / 5Fair
"Poor service"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
Had an issue with a toilet over flowing. Had to ask for a new room, which was an effort. Had a launder our own goods damaged by sewerage. Was sick all next day from handling and wading through the mess. Management couldnt even reply to email regarding issue. Location great just need a staff upgrade
Genuine Hotels.com guest review
3 night trip Oct 3, 2013
GC
AU
1.0 / 5Poor
"Absolutely Terrible!!!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
This has to the worst hotel I have ever stayed in my life..terrible staff, horribly dirty and definetly not a 4star!! More like a 2star at best
Genuine Expedia guest review
Other trip Sep 22, 2013
naz
GB
4.0 / 5Excellent
"29yo Single Male in Patong to Shop for a week"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
If i were to go back to Patong (this was my third time), i will be staying at this hotel again. All the hotel staff could speak English and were helpful if called upon. My King room pool view was great (apart from the pillows, could have been better) but if thats the only the complaint, then there's nothing to worry about with this hotel. Great pool bar and large spa right next to it as well. 24 hours air conditioned gym. Obviously prices in the hotel for drinks and food are more expensive than off the street but that is to be exepcted anywhere you go in the world. They had a number of different buffett options for dinner depending on what day it was. Food tasted great and worked out to be around $17 for an all you can buffett. The location is fantastic, 5 mins walk to the beach, 10 mins walk to Bangla road. ATM right out the front, as well as an 7/11, taxi rank and a great little place to eat. Overall very happy with the stay and as i said before, will stay at this hotel again if i go back to phuket
Genuine Expedia guest review
Other trip Sep 10, 2013
Andrew
AU
3.0 / 5Good
"Clean hotel unfriendly staff"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
We paid for a pool room view yet they gave us a view of a wall when I asked to be moved to what I paid for they told me I had only requested a pool view they then moved me to a pool room but charged me. I was very disappointed in this as I was advised when I booked I had pool views. Everything in the hotel was very overpriced eg drink breakfast dinner. The hotel itself was clean yet hotel staff didn't smile or say hello unless u spoke or smiled first.
Genuine Expedia guest review
Other trip Sep 5, 2013
case
AU
4.0 / 5Excellent
"close to everything"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
i went primarily for the dentist which was just down the road so for that reason alone it was great .They seem to cater for big tourist groups that take over the restaurant at night .I had a good stay and reasonably good night sleeps .My only concern were the pool chairs and unbrellas .They were generally taken with towls etc by nine oclock even though some people werent coming back till well into the afternoon sometimes five or six hours later to claim their chairs .I feel as there are not enough unbrellas and chairs to go around that maybe after a period of maybe an hour or so that the pool staff should take towls and belongings off to make room for others .This was my only concern but i think it should be addressed ,otherwise i was happy with The Mecure ,very comfortable
Genuine Hotels.com guest review
1 night trip Aug 28, 2013
Cathy W
AS
5.0 / 5Outstanding
"Great hotel - highly recommended."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed at the Mercure for 2 weeks. Staff were friendly, hotel was clean and the location was perfect. Short walk from Bangla Rd and the beach but far enough from the noise in order to get a good nights sleep. The buffet breakfast was so yummy, so many different varieties of food and eggs were cooked upon request in front of you by a chef.
Genuine Expedia guest review
Other trip Sep 2, 2013
Nat
AU
4.0 / 5Excellent
"Perfectly located, Comforting Stay!!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had a lovely 3 night stay at Mercure. The staff was very warm. Lovely room with bathtub, Pool view, Balcony, free wifi. Its perfectly located with everything in walking distance from beach, pubs, restaurants and shopping. The breakfast buffet was a feast. Every evening there was something interesting in the lobby from a Sketch artist to guy selling pearls to a Pasta buffet by the pool. Sun bar by the pool and Moon bar on the terrace are amazing.
Genuine Expedia guest review
Response by Deevana Plaza Phuket
Thank you for visiting Mercure Phuket Deevana. It was a great honour and pleasure to serve you in this hotel away from your home. Hope your stay here was delightful and enjoyable. Thank you very much for your valuable suggestions and comments. We appreciate your gracious gesture. Thank you once again! We wish to see you again.
Other trip Aug 23, 2013
Jane
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews