Very niceGenuine Hotels.com guest review
"Hotel close to the train station"
We have spent 5 nights at this 4-star hotel, in a terrible hot Roman summer. The hotel has air conditioning, and that was excellent. The room is nice and very clean. The walls though are not in a very good condition. Bathroom installations (the shower, the faucets) look worn out. Bathrobe, slippers and electric kettle are not included. The door are […] locked with a heavy key. Breakfast is OK. The rooms are non-smoking. Read moreGenuine Expedia guest review
"Below average hotel."
Internet did not work through my entire stay. When I mentioned about it, I was told that I paid for the bed not for the internet. Room was very small. I didnt enjoy my stay at this hotel. You can find better hotels at similar prices.Genuine Expedia guest review
"definitely not a 4 stars"
very very basic breakfast. lots of repairs required in my room. it is not equivalent to the money paid.Genuine Hotels.com guest review
"Kind and helpful staff"
I would recommend Hotel Champagne Garden for anyone looking for a clean, reasonably-priced, and convenient hotel in Rome. The continental breakfast was substantial, and the bed was comfortable. The gentlemen at the front desk were extremely helpful during check in by diagraming several sightseeing routes on a map, as well as giving us a coupon for a […] local restaurant. And then during check out when I needed help weighing my options for airport transportation, the gentleman called a personal shuttle on very short notice on a Sunday. I would definitely stay here again. Read moreGenuine Expedia guest review
"A Tourists Trap"
We booked this hotel based on its,4 star rating and proximity from Termini. I do not know how it got 4 stars ,it is more like 2 star hotel,3 would be generous The superior double room is a misrepresentation as upon arrival they denied that they have Superior double rooms ,and said they have only std rooms.We were given a small back room Saying that […] our prepaid room has been given to someone else,because we did not arrive the first day,the free Wi Fi is limited to few hours after which you must ask for a new ID and Password. The breakfast was OK.The area is quiet Read moreGenuine Expedia guest review
"Not very comfortable"
the payment to hotels.com suppose to cover the tax already. But the hotel still charged 6 euros tax. I just found out after I left Rome. The street is not very safe. Fake police stopped me and ask for passport. Suggest not to live in this neighborhood.Genuine Hotels.com guest review
"rail station, along with metro"
awesomeGenuine Hotels.com guest review
"Great for a short stay in the city"
Although the room was very small, it was great for a short stay in Rome. More than anything, the location was extremely convenient. The hotel was clean, service was great, and overall I was very satisfied with my experience there.Genuine Hotels.com guest review
"Near Train station, nice breakfast"
A good value for the money. Had to pay for Wifi and it only worked down in the lobby very well. The room was decorated in a Victorian way which was pretty, but I had a single room and it was cramped. There was only 1 electrical plug which was used for the TV, lamp, and then anything I needed to charge. The bathroom was tight, but pretty with marble […] walls and a rectangular shower which was easier than the traditional triangle ones, which are very hard to shower in they are sooooooo small. The walls were thin and I could hear the person snoring next door in the night. The bed was comfy. Breakfast was yummy. It only took me about 5 minutes to get to the train station, Metro, and buses. There is a super market and restaurants near by. I would recommend this place. Read moreGenuine Hotels.com guest review
"Good location-not so good hotel"
If you need a hotel close to the train and some of Rome's attractions this is the hotel for you. If you are used to creature comforts like a tub, a soft bed, wi-fi in your room, space this is NOT the hotel for you. The wifi was not existent in the room and not very good in the lobby. The bed was hard as a rock, was actually two twin beds pushed together […] and when they came apart we could not get them back together. Read moreGenuine Hotels.com guest review
"an ok stay"
I booked a single room for 2 nights. This was my second stay in Rome for this vacation, and I have traveled to Rome on several occasions, so I get it--hotel rooms are small and efficient. This one...well it was the size of a walk in closet. One side of the room had a single bed smashed in between a desk at one end and the mini-bar/15"tv There is BBC […] news and CNN on the tv for English speakers who need a morning news fix. There was about 2 feet of floor space beside the bed and that was it! So yeah, a closet with en-suite bath! The bathroom was fine--marble with shower only, bidet and toilet, minimal soap and shampoo. The room was clean, the service from the front desk was friendly and attentive. Slow Internet only works in a lounge downstairs for a fee. Free breakfast was minimal, but avoid the coffee machine unless you have a taste for instant coffee. Very convenient to Termini Read moreGenuine Hotels.com guest review
Overall the location was the the greatest asset of this hotel. The room was tiny, although it was cleaned on a daily basis. It had a snall tv with local channels and two English news channels, CNN and BBC. The reception was helpful but stated they did not have Internet access at all when I asked if it was possible to print my flights boarding pass. […] Breakfast was fine, with cereal, cheese, juice, and pastries-great to start the day off. Overall it was a decent hotel, but being 3 minutes from Termini was s bonus. Read moreGenuine Hotels.com guest review
"Good deal for the area and price"
Best thing about the hotel is its location, close to the central railway station while still being in a decent neighborhood. Another big plus was how quiet it was with the windows closed. There was some small evidence of deferred maintenance but overall very fair deal for the price. It's not a four star hotel or the Taj but it is still pretty nice.Genuine Expedia guest review
"Budget friendly and convenient for a short stay"
The Hotel is fairly old but well kept, the rooms were small (standard for Rome) but very clean, quiet and comfortable. The location is quite convenient, only a couple of blocks from 2 metro lines (red and blue). It was a good value for the money and perfect for a short stay in Rome within a budget. It has a couple of great restaurants in th vicinity […] and the neighborhood felt safe to walk around at night. I would stay here again. Read moreGenuine Hotels.com guest review
"nice hotel to relaks after a long day walk"
i book the hotel on the last minute basis.The reason i book this hotel was near termini train station.The hotel was more than i expected it.Its clean and generous with towels,wash cloth,hand towel and toiletries.the maid even folded our sleeping clothes w/c was so nice,she change our linen every during our stay.Bfast was good too.Even though we dont […] stay in our room for too long,i feel its nice to be back in our room to rest...i had a lovely time in rome.....thanks Read moreGenuine Expedia guest review
"Best hotel I've stayed at in this area."
Hotel Champagne Garden is the third hotel I've stayed at in the area around the Termini Station in Rome, and was by far the nicest. The room was larger than others I have stayed in nearby (although not large by American motel standards) and the bed was extremely comfortable. I did have to pay for internet service, which was not the case at the other […] hotels I have stayed in nearby. Since I had an early morning flight, I had to leave before breakfast was served. Read moreGenuine Hotels.com guest review
"It is what it is"
Very nice staff and close enough to Roma Termini. Limited services and Internet spotty. For a clean though somewhat spartan room and for sleeping only well suited.Genuine Hotels.com guest review
"Good hotel choice for the money!"
Hotel Champagne Garden in Rome is a good place to stay. Clean and adequate for the price. Close to the Termini Station and some restaurants. A quick walk to the Metro Underground. Staff was extremely helpful and thoughtful. Adequate breakfast - would have preferred real coffee to the machine! I would definitely recommend this hotel for the price.Genuine Expedia guest review
Nice little place close to Termini. Its 3 blocks from the via Marsala exit from Termini. Room was a bit small but I guess this is the norm for central Rome. Staff was friendly, we left our bags after check-out until 5 pm.. Breakfast is included in the room rate. Definitely recommend for travelers looking for a centrally located hotel.Genuine Hotels.com guest review
"Wanna live a nightmare?Ok go and visit the hotel."
Cleanliness: They dont know what is that. Comfort of my room: Shower was not working...bathroom was still under costruction and they probably havent noticed that I believe they dont CARE at all what customer satisfaction means.Genuine Expedia guest review
"Liked my stay."
What I liked about this hotel is its location: three blocks from Termini Station (which is why I selected it). I felt area is safe. Nice staff. Vincenso at the front desk was very nice and helpful pointing out train stops / streets and main attractions on a map he handed out to us.Genuine Expedia guest review
"Convenient location, great staff!"
This hotel is small, a bit rustic but has old Italian charm. It is within walking distance of the Termini. The staff all spoke very good English and were most helpful! The airline had lost our luggage and the staff contacted the airline for us and arragned to have our luggage sent to the hotel in our next destination in Italy. Extremely helpful and […] professional! The continental breakfast was the best we had in Rome with a wonderful self-serve coffee machine with all tyes of Italian specialty coffees! Read moreGenuine Hotels.com guest review
"Not a 4* hotel!"
This hotel is definetly not a 4*. Persnel was not freindly and not professional. They recommened a restaurant nearby ( we asked to advise a very good one regardless of the price) that was under all standards. When we left the hotel and we were inthe train alredy we found out the we have forgottten something in the hotel. Hotel staff resused to send […] it to us ( we were ready to pay charges ans services). They told that they can not go to the post!!!! Definetly do not go there. In the same district there are a lot of better hotels for the same price! Read moreGenuine Expedia guest review
We stayed here three nights and having stayed near termini station before, we knew the importance of being nearby. The staff was very helpful with meeting our needs. Breakfast was fine....typical continental breakfast with cold items. Room was clean, free Internet, and location was great. Metro and bus station was also at Termini. Would definitely stay […] here again!! Read moreGenuine Hotels.com guest review
"Close to Termini - Nice and clean"
Great rate. Great location. Breakfast was included which was nice...nothing fancy but the usual juice, rolls and yogurt. We were given the room closest to the front desk--great if you don't want to hike stairs, but an obvious downside since it is literally 3 feet from the front desk. Wasn't too bad unless people talked to the front desk staff or slammed […] the front door. Friendly staff. Read moreGenuine Hotels.com guest review
"Great location near train station"
Large, clean room near train station. Great value with free breakfast. Weird hair dryer, but I will definitely stay here if I return to Rome.Genuine Hotels.com guest review
"3 minutes to termini station"
the hotel is about 5 minutes behind the termini station is very convinient if your going to different parts of italy ,remember pack as light as possible the train has overhead compartments for luggage but is hard to carry huge bags and walking around rome looking for your hotel room. breakfast is tipical europe , coffee and sweet breads. a great tratoria […] restaurant behind the museo nazional is called la grotta amatriciana great lasagna!! only 6 euros and try the house wine.. Read moreGenuine Expedia guest review
"Good Hotel for the Price"
Picked this hotel based on price and proximity to train station. Was satisfied with both. Hotel was comfortable and staff was friendly. Would stay again.Genuine Expedia guest review
"Quaint, close and safe"
As a woman traveling alone, this hotel was convenient to the Termini Station, felt safe and was a very clean room. I had no Italian language skills and found the front desk staff was a great help, bilingual and provided valuable suggestionsGenuine Hotels.com guest review
"Great hotel - Felt very comfortable and safe"
I went to this hotel as a Solo traveler and choose it because of it's price and location close to Termini station. The reception staff is very friendly and speaks english very well. The single room looked nice and was very comfortable. The bed and shower were both very good. The breakfast was basic but good (Juice, Coffee, eggs, Rolls, Salami, Cereals, […] Yoghurts, cake, Croissants etc...). I was also pleasantly surprised that there was (free) wireless internet in the room. After checking out I was also allowed to leave my luggage and use the hotel lounge with internet which was really nice. Some of the things that I wasn't happy with: TV (old/small and remote didn't work), the safe in the room (was locked on arrival and reception staff couldn't open it). In general I don't think it really is a 4* hotel but the value for money is extremely good and I'd definitely recommend my friends to go here or come back myself. Read moreGenuine Hotels.com guest review
"Needs serious upgrading"
The staff was very kind and helpful. The breakfast was poor. The room had an old TV that didn't work and the shower was broken.Genuine Hotels.com guest review
"terrible hotel but good location near train statio"
when we went to check-in there was nobody manning the front desk. we waited about 15 minutes before somebody came. The room was definitely not 4 stars room. No basic things like water glass & clock in the room. The room had only had a small old analog TV (screen size less than 20 inches). The shower stall was so small, it was difficult to move my arms […] without hitting shower door. Also there was no soap in shower & no where to put the soap . Some staff in hotel were friendly and other staff not so friendly. The hotel was definitely not 4 stars Read moreGenuine Expedia guest review
"Hotel with old facilities and impolite stuff"
The room was very small and all furniture was very old. Ventilation was not properly functioning (making terrible noise) and the bathroom was not clean. On the walls dust was able for someone to see and even the tv control was filthy. The hotel stuff did not speak good english and they were not polite to the customers. The internet is very slow (not […] able to play a vide of youtube for eg.) and it is not a safe line. Read moreGenuine Expedia guest review
"Great location and safe hotel"
Very smart hotel. Breakfast great. Location Great. Felt very safe. Room cleaned to a good enough standard.Genuine Expedia guest review
Great location, decent enough hotel. It does the job. Only complaint would the very basic breakfast.Genuine Expedia guest review
"4 Star No Way"
The hotel says it is 4 star but this is more like a 2 star hotel. There was a problem with the pumps that supply aircon and hot water. We had no hot water for 3 days. After it was not fixed on the 3rd day I talked to the reception saying I was checking out and wanted a refund. They offered to put me in their sister Hotel Champagne Palace. This hotel […] was more clean and most importantly had hot water. The staff were friendly at both hotels. I will not be recommending this hotel to anybody. The 4 star rating is not correct as far as I am concerned. Read moreGenuine Expedia guest review
"good location, value for money and basic stay"
considering the cost in rome, this hotel is value for money. the location is superb and the staff are courteous. the rooms are basic and ok. if you are on touring it should be the right kindGenuine Expedia guest review
Good location, right near Termini Station and not loud at night. The staff were very helpful, giving us directions to any place we wanted to visit and any nice resturants nearby. The room was a good size, I would definitely recommend the hotel to anyone looking for a hotel that is in a good location and has helpful staff!Genuine Expedia guest review
The the hotel was very pretty with pleasant staff and a great location but I have very mixed feelings about this place. The thermostat didn't work so the options were either constant heat, cold, or no air. So to balance the heat I had to keep the window cracked open which only made for waves of heat and cold and made sleeping difficult. Speaking of […] the large window, I was on the ground level so there was blind on the other side of the window that blocked nearly everything. Essentially it looked like a window but was essentially another wall. As I mentioned earlier the hotel is beautiful inside but my room was oddly arranged... there was a small desk nearly blocking the entry. To enter my room I had to carry my luggage over top of the desk as I squeezed by. Overall it wasn't a horrible experience but it wasn't great one either... as I said earlier very mixed feelings. Read moreGenuine Hotels.com guest review
"Great for a short city trip."
Staff spoke very good english. Room had everything you would want. Decor was dated but in good upkeep - standard for most hotels in Rome (you come to rome for rome, not a hotel!). Our shower was a bit loose and could easily be fixed so this was a bit careless but apart from that room was perfect. Breakfast was average but again standard in rome, bread […] tends to be not the greatests but fine. Hotel very near to termini train station, and a short walk to all the sights. Termini can be a bit odd at night but not dangerous, just dont hang around on your own. Read moreGenuine Expedia guest review
"Close to main train station"
The room was dirty and dusty. Both the shower and shower rose were broken and we had very little water pressure. The name of the hotel is not at all fitting. This is not a four star establishment. We actually checked out two days earlier, than what we had already booked and we happy to forego any loss.Genuine Hotels.com guest review
"Close to Termini, quiet street"
Hotel is very nice for the money. Close to the main station, rooms are small, but comfy. Bathroom is updated. Breakfast is basic, but good. Neighborhood is convenient to the Metro, but avoid the Termini station, there are two others within a short walking distance that will get you around with minimal hassle. Staff is friendly and helpful and good restaurants […] located nearby. Read moreGenuine Hotels.com guest review
Misleading photographs. There is no romantic balcony overlooking the skyline Just some plastic chairs on a concrete fire escape . No double king bed as requested just 2 twins pushed together . Tired looking rooms with cigarette burns in bed spread and plaster falling off walls. Secondary school across road with hundreds of kids shouting below our window […] at 8am every morning . Read moreGenuine Hotels.com guest review
Avoid if you can.! The hotel is dirty, old and very unpleasant! Horrible!Genuine Hotels.com guest review
"Great Location, Staff & Price"
This hotel has a great location, close to the main rail station just off a quiet square. The staff were great & very helpful. The room's decor was tired but the hotel is due for renovation in August which should hopefully sort the only minor down side.Genuine Expedia guest review
"Clean and Convenient"
This is listed as a 4 star hotel...but is a really a stretch to call it a 3 star. That being said, It's clean, the breakfast is decent (yes even the instant coffee machine is not that bad), and if you're like me, you will book it for it's functionality...it's convenient to the Termini train station (about 3 blocks & you can roll your suitcases on the […] sidewalks - took us less than 10 minutes), it's in a relatively quiet neighborhood considering it's proximity to the Termini. We did get the "dreaded room" across from the check-in desk talked about in other posts, and yes you could hear voices, but it was not that bad...and during our stay, we were not disturbed during "sleeping hours" by front desk noises. So if you want a fancy hotel...forget it...but if you have specific needs, like being near the train station (we drove to Rome from Siena and dropped off a rental car at the train station, and a few days later caught the train to the airport...perfect for our needs), then this is your place. Read moreGenuine Expedia guest review
shower cubicle tiny ,tel poor ,Genuine Hotels.com guest review
"not too bad"
location was good but charged WIFI access (very expensive)Genuine Hotels.com guest review
"extremely horrible service"
I had my worst experience of my Europe trip in this hotel. The hotel looked a bit old, made it rediculas to claim as a Four Star hotel. The hotel staff (the night shift guy) was horrible ! He ignored my request, and impolitely share and tease at my complain with other Italian customers!!!!!!!!!!!!!!!! Very unhelpful, very impolite, very irrespons […] ible. Read moreGenuine Hotels.com guest review
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