"Nice high class Atmos/quiet /food+service lacking"
I chose this hotel because it was backed up to a bluff in a private corner of cabo away from the madness of Mendano beach or disco scene. The rooms are very well appointed, kitchen stocked with all you need, furniture very nice decor is upscale as is the architecture. The environment is generally quiet. But the service is hard. They are understaffed. […] Can't get people on the phone, or maids to your room etc. Some food was good, some not so good. They try hard and the staff there are very nice and accommodating. I liked it and would be back even in light of the service issues Read moreGenuine Hotels.com guest review
"Amazing honeymoon stay!"
We loved this resort. It wasn't very large but had a lot of space. It may have been the time of year we went (week before thanksgiving) but there wasn't a whole lot of people. It made for a really nice quiet relaxing vacation. The food was pretty good, better than most resorts I've stayed at. The workers were all very nice and did everything they could […] to make sure you were content with everything. The views are amazing. I would definitely go back to this resort. Read moreGenuine Expedia guest review
"Beautiful view of Sea of Cortez/ great place."
The view from the lower infinity pools over the sea is fantastic. The beach is very small, not swim-able, but the view of large boulders, big surf, and sparkling waves makes it worth it. The staff was attentive and warm; the accommodations were fresh, new and comfortable. A warm fire glowing every evening in one small meeting area near a bubbling hot […] tub was a welcome surprise. A wonderful experience for a very good price (all-inclusive). The food-- mixed reviews, I found it acceptable; my husband enjoyed his selections. Read moreGenuine Expedia guest review
"Gorgeous oasis in beautiful locale!"
Fabulous resort and spa! The MOST friendly staff, always willing to look after you while you vacation. Food was great if you love Mexican...which I do! Pools have most incredible views. All the excursions were well worth the money. Rooms were beautiful, clean and looked new. Location was superb, close to all parts of Cabo. Bring lots of $1's for tipping, […] you don't want to have to use ATM and get pesos. Read moreGenuine Expedia guest review
"Very nice hotel near Cabo"
We did an all inclusive package and it was perfect! The hotel staff was great, very nice and super friendly! Ricardo, the pool bartender was always there to greet you with a smile! We can't wait to go back!Genuine Expedia guest review
Nice Place, all inclusive. The typical bait and switch on room accommodations; we booked a luxury suite, and were given a single room with two dbl beds. I thought is was an honest mistake, they did the same thing to my in-laws. The food was mediocre at best, had better Mexican food at Chili's in the US. The breakfast buffet was good, but there were […] flies everywhere, on the food in the food, yuck! Disgusting. Limited alcohol choices at the bars, no high end alcohol. They kept bugging everyone fro their room number no matter what you asked for, even when submitting the towel cards, "what's you room number". Read moreGenuine Expedia guest review
"Nice hotel, no access to beach"
We have a good experience, the personnel are very friendly, they provide very good service and make us to feel comfortable to ask questions.Genuine Expedia guest review
I came back to Hacienda Encantada after having had a great experience in April. Sadly, this time around, the experience wasn't as good. Let's start with the best thing about the place - the staff. All around, SO NICE...From the front desk, bell boys, waiters, to towel guys by the pool. Everyone goes out of their way to be polite, nice and helpful. The […] rooms are nicely appointed and are very comfortable. Negatives: -This time around, the food wasn't as good as it had been previously. -I had to phone the front desk twice that at 6pm my room still hadn't been made up even though I had put the sign out front since 10am that it could be cleaned. -And when it was finally cleaned, it was done in a poor way - I could tell that they'd just made the beds and replaced the towels, but none of the floors and surfaces had been wiped down. - At the risk of sounding like a snob (which I'm not), I was appalled by some of the other guests and their behavior. Many of them clearly just came to drink from dawn to dusk. I don't understand people who start downing cocktails at 9am and who, by lunchtime are completely out of their minds....are loud, and most of all, disrespectful to the staff and other guests. Who ever said it was ok to yell out loud to the waiter or bar tender - "hey, amigo, dos mas... Excuse me, did you not hear me? Do you not capisce what I just said?" just as an example.... Yes, this is an "all inclusive" hotel, but come on people, really? Read moreGenuine Expedia guest review
"Great value for the price."
Hotel design and setting was great. Loved that we went with the all inclusive option as the costs of food would have been outrageous. There was just something missing in the staffs service that just made that part of our experience OK. It seemed like if the staff had just tried... this would be a 5 star location. I think the only ones that seemed to […] be on top of things were the cart drivers and the grill cooks at the pool. Other than that sometimes I felt like it was a bother for them to do their job. Read moreGenuine Expedia guest review
"Great hotel, EXCELLENT Staff, room just ok"
Hacienda Encantada is a great resort and I would definitely stay again. ThereThe staff are truly awesome and definitely go out of their way to make you feel welcome, especially Rogelio, Jesus, and Jack. The food is really good - be sure to order anything off of their menu with seafood, especially shrimp. It's phenomenal. When you find yourself at Las […] Marias (one of the main restaurants on-site) make sure you ask Jesus to make you his special "fire drink." It involves Kahlua, coffee, vodka...and yes - he lights it on fire. Also be sure to take advantage of a lot of the deals concierge offers - we went horse back riding through the desert (it's still on resort property) and took a catamaran sunset (all you can drink) cruise through the company Pez Gato. Even the crew on the ship was fantastic - if Felipe is one of the crew on your ship, you're in good hands! The only downside about our stay involved the room itself. Mainly, the beds aren't overly comfortable. We're young so it didn't bother us too too much but I could see how they wouldn't be great for some people. Also, we noticed the first day that our TV didn't work. We asked them to replace it 3 times throughout our stay and unfortunately nothing was ever done. That being said, it definitely forced us to spend more time out and about while on our stay so it was probably a good thing we couldn't get sucked in to some Bravo or TLC marathon. Overall, I would definitely recommend staying at Hacienda Encantada! Read moreGenuine Expedia guest review
My husband, 11 year old daughter and I traveled . We loved the hotel, it's beautiful, clean, comfortable. The food is good, the pools specially the one with the view is breath taking. I have to say it was a great experience. The only down size was no beach to swim.Genuine Expedia guest review
Spectacular view. Half staff was attentive. Food was mediocre.Genuine Expedia guest review
"Wow! We will definitely be staying here again!"
We had so much fun at this beautiful, scenic resort in the desert. The staff was just one of the many amazing attributes of our stay. The resort is well built and has a warm and charming feel across the grand campus, which overlooks the waves crashing against the shore.. I would highly recommend getting the all inclusive and count on having a great […] time, getting pampered and relaxing while you're there. They take care of everything, from accommodating your preferences to helping you get taxis, or even golf carts to anywhere you need to go on the campus. Read moreGenuine Expedia guest review
"Nice hotel, fantastic view."
Had a great time. Enjoyed time spent in the hotel premises. Stayed on phase one. Beds could be better, but are not bad.Genuine Expedia guest review
"avoid the time share schpeel at all cost"
they did not honor what they said they would give us if we listened to the time share deal. i asked to have the general manager contact me, which never happened. also advise to make reservations at las marias even though not needed...we had to wait for 15-20 minutes each time at this walk up restaurant/buffet, when lots of tables were open. finally […] drinks were watered down... the scenery and weather and staff and accomodations were excellent though. i would go back but just adjust my expectations... Read moreGenuine Expedia guest review
"Pool with an Ocean view"
Great facilities. Pool over looking the ocean. No ocean access: Pacific side waters are too rough.Genuine Expedia guest review
Response by Hacienda Encantada Resort & Spa Write your comment. We are pleased to read your comments, we hope you visit us again.
"great! great views!"
the family love the place. people were super nice and polite!Genuine Expedia guest review
Response by Hacienda Encantada Resort & Spa Thanks for taking the time to answer. We will consider your comments
"If you like the beach this resort is not for you"
We love the beach and we were not able to enjoy it, rocks prevent you from going into the water. Pool service is horrible for all-inclusive customers. Dinner, breakfast and lunch service from menu were good but extremely slow! Buffet was basic.Genuine Expedia guest review
"Great Late Summer Mini-Vacation"
The facilities were very good. The fact that the resort was only 5 years make everything look new. The all inclusive package we chose worked well for us. We really enjoyed the "fine" dining restaurant service and food. Each restaurant that we dined in had two people assigned to each table. The size of the resort was not as large as other resorts where […] we have stayed in the past. That smaller size gave us the opportunity to interact with several of the same guests and employees each day. Discussing where they lived, jobs, golf, etc. was good. The location was good in the fact that it was only 5 miles from downtown Cabo. The hotel shuttle was fantastic for transportation. We would definitely recommend the resort to others and would stay here again. The only problem we had was an added gratuity at one of the restaurants that I did not authorize. That was unacceptable. That alone would not make me look too harshly at the hotel because of one dishonest employee. All the employees we interacted with greeted us with a smile, hello, or good day. We hope you enjoy the stay as much as we did. Read moreGenuine Expedia guest review
Response by Hacienda Encantada Resort & Spa We are so sorry about the problem with the tip and we will do the research to find who in the responsible. Thank you very much for your comments and we hope you come back soon.
"Excellent resort with great service"
Had a great time at Hacienda. The staff was extremely friendly and the overall experience we had at the hotel was awesome. The food was good too though the resort could do with some additional eating choices and a late night eating joint.Genuine Expedia guest review
We had a fabulous time, services are beyond expectation. Weather was great, facility has all in-house eminities that are needed for relaxation n fun. We plan to visit there againGenuine Expedia guest review
Response by Hacienda Encantada Resort & Spa See you again. Thanks for visiting and thanks for your comments.
"very clean and detail oriented with facility"
great pools and food, only would add some more menu itemsGenuine Expedia guest review
Response by Hacienda Encantada Resort & Spa We work in the menu. Thank you for coming our hotel and hopefully return soon.
"Hacienda Encantada Resort and Spa is a great place"
We took the Premium All-Inclusive package, because of the competitive pricing. We had a lot more than we expected, compared to our previous all-inclusive experience a few years ago. For starters, it was "really" all-inclusive. The few exceptions that were not included in the package were very reasonable and understandable (lobster dinner, expensive […] wine, etc.) Otherwise all matters of drinks and food were included, as were in-hotel activities. Internet Wi-Fi hotspots were numerous and solid, from the room to the lobby, and from the pool area to the various bars and restaurants. Much better than most that I have seen to-date. Staff was courteous, attentive but not insistent (having the all-inclusive package had something to do with this, they don't "push" you to consume), and they waited on you promptly. The resort itself is great. Infinity pools, multiple bars and restaurants, decent gym facility, access to the beach, and trails nearby to walk or jog. Close to town, we rented a car and came and went frequently in the evenings. Great experience all-around, both for adults and kids, family friendly while providing lots of space for adults who don't want babies crying and kids running around them all the time. Only negative part of our experience was the wind, which at night made it nearly impossible to enjoy a meal in the restaurant on the terrace, which was the only one available some evenings. I will definitely look to go there first if I go back to Los Cabos. Read moreGenuine Expedia guest review
Response by Hacienda Encantada Resort & Spa Thanks for your comments, hope to see you back soon and we will try to find what to do about the wind in the restaurant.
"I was totally blown away!"
Staff, food, accommodations...all top notch! Beautiful scenery. A bit of a drive from the Marina, where all the night life is, and the hotel bars close at 10pm, but honestly, who wants a ton of partying loud mouths after 10pm anyways? The rooms were the most lavish I'd ever been in. If i ever plan a honeymoon, this is the destination.Genuine Expedia guest review
Response by Hacienda Encantada Resort & Spa It is encouraging to read that we make you happy. Hopefully back soon. Thanks for your comment.
"Family Vaction in Cabo"
The facilities at the Hacienda Encantada was pretty nice. I love that this hotel only has 150 rooms so the common areas were never crowded. The beach overlooking the pool area were beautiful although not swimmable. My daughter was able to find all kinds of sea creatures and shells on the sand. I liked that they had guys on golf carts to shuttle you […] around the property as well as a shuttle that can take you into town every 2 hrs- it's free but bring tip money for these hard working individuals. The food was standard- breakfast was good, lunch at the snack bars was also good and dinner was also okay. I liked that they had a la carte options! The only downside was the super slow service on every meal. If you can find a good server, stick with them! Jack and Ana were by far the best! We got the suite which had a kitchen, separate king bedroom and pull out. Very nice furnishings. Bring your own pillows. The ones here were lumpy and hard. Overall, we had a great experience here. Read moreGenuine Expedia guest review
Response by Hacienda Encantada Resort & Spa Thanks for taking the time for writing us. We will try to make it better and improve the time of service at the restaurant, come back soon !
"There is nothing to do!!!"
Hotel staff very nice! Rooms were nice , nothing to do , pools close at 8:00pm , no beach nearby, the restaurant closes at 10:00pm ,this would be great for honeymoon but not family vacation !!Genuine Expedia guest review
Excellent place to stay. The all inclusive deal was perfect for us- not just buffet food, but good quality restaurant. Only one down side, but not a negative- there is not a swimmable beach at this resort, so you will need to take taxi to the several beaches close by. The lower pool is an awesome place to hang out the entire time, if beaches aren't […] your thing Read moreGenuine Expedia guest review
Response by Hacienda Encantada Resort & Spa Thanks for your visit and for your comments. Will seek to to expand the beach area. Come back soon.
"Very nice but never again"
Hotel was very nice,large rooms.Property was extremely hilly and required on premise shuttle service to get to most places.was pretty far out of town ,so shuttle service or taxi's had to be used.Pool bars seem to have the best food as I had two poor experiences in the Maria's restaurant.The first being a touch of the revenge from some old over cooked […] BBQ Ribs,and the second at breakfast next day.I received an inferior omelette missing a few ingredients that were supposed to be on it.The kitchen staff needed a little further training.This being my first time to Cabo I would not stay here again for 2 reasons.First as a single person there are no real single people and second,everything closes at 10pm no bars or entertainment.so you have to go into town for everything,so why not stay in town at the Marina. where all the life is as Cabo is a killer place. Read moreGenuine Expedia guest review
"Great stay, despite quality and service issues"
This was a honeymoon trip; very peaceful, calm, and romantic place.Genuine Expedia guest review
Response by Hacienda Encantada Resort & Spa The honeymoon is our specialty. Hopefully back soon to celebrate some anniversary.
"Very nice hotel with incredible views"
We loved staying at The Hacienda. We especially liked the infinity pools and the views of Lands End and the crashing Pacific below. My daughter really enjoyed going out to the beach (although the water isn't swim-able) and exploring the crabs and shells among the rocks. The Hacienda is really a time share place - so its great to have a full-size refrig […] in your room. The beds are comfortable, with large bathrooms and a private patio. We did the all-inclusive deal, so also enjoyed trying every restaurant - food was really good. The Hacienda is fairly close to town, so the shuttle ride isn't long and makes it easy to go back and forth. I also worked out in the gym and they had some good equipment - cardio and weights. The Spa could definitely be improved. I had a massage, manicure and pedicure. The massage was mediocre but pretty good manicure and pedicure. There were no spa "facilities" to speak of - only the treatment rooms, so no place to just hang out, hot tub, sauna, or steam. I wouldn't spend this money again, unless it was just on a pedicure. Read moreGenuine Expedia guest review
Was a little worried at first about being outside of Cabo San Lucas and about them having time share facilities but those concerns were quickly put to rest. They asked us one time at the beginning of our stay if we would be interested in their time share presentation and when we politely declined they were very nice and never asked again. The trip into […] town was very short (5-10 minutes), both free shuttles and taxi's on site made the drive in very convenient and the peace and quite from the city was great. This place was great, the people were amazing and we would go back in a heartbeat! Read moreGenuine Expedia guest review
"Gorgeous quiet, resort"
Beautiful, very quiet resort only 20 minute (free) shuttle ride from happening Cabo San Lucas Marina area. Not sure what was going on in the room(s) above ours but it was noisy at night.Genuine Expedia guest review
"Great view and relaxing retreat!"
The resort is located in a secluded part of cabo. The resort is on a cliff overlooking the lover's rock! Definitely a place for relaxation. Excellent food at the restaurants but not a lot of night entertainment in the resort. There are some restrictions on the all-inclusive that is not indicated in Expedia, but overall good all-inclusive resort. The […] activity coordinator Fernan was excellent. There aren't a lot of kids activity available but he made sure to keep the kids entertained at the pool. Read moreGenuine Expedia guest review
Response by Hacienda Encantada Resort & Spa Thank you for your comments, we will take care of the breakfasts and also will try to find night activities and will consider the center for kid´s activities exclusively. We hope to see you soon.
"Strongly recommend for family trips."
It would have been perfect if their restaurants could improve the quality of their dishes. Other than that, everything was great! I was very satisfied with the hotel!Genuine Expedia guest review
Response by Hacienda Encantada Resort & Spa We love getting families .... thank you very much for your words.
We just came back from our stay at hacienda we had a great service location was greatGenuine Expedia guest review
Response by Hacienda Encantada Resort & Spa Thanks for your comments they would help us improve and make it better each day, hope you come back soon. Regards !!
"Only 1 improvement needed!"
Amazing structure and building. The biggest downfall of the resort is that it doesn't have a private beach nor walk out beach. If you plan to "party" this is not the resort for you! The all inclusive is definitely worth every penny. The food in general is rated a 7 out of 10. What made this stay memorable was the staff. By far the BEST customer service. […] Always felt like I was treated like a friend. I would only come back only if they have a walk out beach. Read moreGenuine Expedia guest review
"Not a bad place"
Was there last week for 5 nights with my wife. Was expecting some activities from the resort since there's really not much to do but I guess I should've made my research before booking. This place is highly recommended for someone just wanting to relax and be left alone. Place super clean and our room was immaculate. Could not say more about the kitchen […] staff, Armando and Gregorio. They constantly were checking up on our table and felt like if we were really there to be served. They are really great and professional people. Also got to meet the restaurant's chef, "Gregorio." On our last night, he cooked something special for us as well as the restaurant's VIP table for us. Really wonderful person and willing to satisfy the people he cooks for. Oh, and our waiter that last night, Alvaro, was magnificent! Over at one of the resort's pool, there's an awesome pool waitress, "Suzie" really excellent personel. Hard working people! Read moreGenuine Expedia guest review
"Excellent!! Will definitely be returning"
It was a pleasure from the time we arrived until our departure. Everyone from the bell service, front desk staff, chef, waiters, and spa personel. I can truly say that everyone who is employed at this hotel was very friendly and helpful. It was our first time to Cabo San Lucas and we wanted to explore the town and found it very difficult everyday to […] leave this property. It has everything you can ask for. The pools, food and service was truly excellent. The staff made our experince one that we will never forget. One morning on our walk to the restaurant we passed by one of the head chefs and he asked if we were on our way to the restaurant when we answered yes. He personally came to our table and prepared some thing special for us that was not on the menu. He was extremely friendly and a great cook. The waiters and waitresses at all of their locations were very pleasant to be around. I can't say one bad thing about this place. Will definitely return!!! Read moreGenuine Expedia guest review
Response by Hacienda Encantada Resort & Spa Thank you very much for your words. We do our best and we are excited to read your comments. The hope very soon.
"Worst vacation ever at this resort"
They ruined our vacation!!We went here for my son's 2nd bday and just from the time we landed, the place had nothing good to offer. The resort is really nice and that is why they have 1 star from me. If u r looking for a relaxing vacation on the beach, DO NOT go here.they do not have a beach access. My package from expedia included a free horseback […] riding which the hotel informed is only on Fridays, days after our trip ended. Expedia did not mention this and the hotel concierge put it as Expedia's fault..Really? The hotel is a timeshare, so all they do best is trying to sell you one!! The restaurants all close at 10pm. There are 2 restaurants onsite, one of which is adults only..since we had a baby with us, we were not allowed there. So the eating options were really really slim. Room service sucks as they are always 45min-1hr wait, service charge of $5 every time they come up plus they want to bring things they want to bring and not waht you ordered!! The worst part was when in the middle of the meal, we were asked to move from our reserved table because some one else on the staff reserved it for other guests..How ridiculous is THAT!!! To make things worst, everytime you want to talk to a manager/supervisor, they pretend to not understand english. It was absolutely hard to get hold of anyone in the management to help us out. Worst, worst, worst vacation ever..never go here if you want to enjoy a vacation as it should be..Its a shame that our first trip to mexico was this bad Read moreGenuine Expedia guest review
Response by Hacienda Encantada Resort & Spa We are sorry about the inconvenience but we really appreciate your words and comments. We will do everything to correct the points you mention. Thank you very much and receive a sincere apology and a warm greeting.
"Nice location with clear view of the arch!"
This hotel is situated in a beautiful, elevated bluff on the coast of the Sea of Cortez. The infinity pool is to die for with a clear view looking toward the arch. The food is fresh and with the all-inclusive completely at your request. The concierge was extremely helpful to orchestrate our activities so that we could still enjoy some relaxation by […] the pool on our short stay. We will be back! Read moreGenuine Expedia guest review
"Nice hotel with a view"
The Hotel Encantada is absolutely beautiful. The view from the infinity pools is absolutely beautiful. The food was very good and the view from the restaurants for breakfast and dinner are unbelievable. The one issue we had is that we booked a luxury suite with a view of the water and at first we were put in a studio with a view incorrectly and moved […] to a luxury suite with no view. We were not very happy with how the staff handled our request for a view. I would not pay the same amount for the room with no view as a room with a view. We were moved after the second day after having to beg and push to get a new room. Once in the new room, it was beautiful. Read moreGenuine Expedia guest review
The hotel is awesome in everyway.. the maintenence reminds me of a disney run property every detail is attended to. The all inclusive option is a must. The staff is helpful and caring to make sure your stay is tje best experience. Francisco the pool bartender is the best!!!!!! Can't wait go backGenuine Expedia guest review
"Great resort for families"
Me and my lady friend stayed at Hacienda Encantada from March 28th to April 2nd. The resort was absolutely beautiful. When you arrive they greet you with a drink. We arrived before check in but they held our bags and let us go to the pool until our room was ready. The room was immaculate. The stand up shower was huge, the pool was a jacuzzi and the […] room was huge. The resort is all inclusive but the options are limited as far as places to eat. There's one breakfast place where you can eat from the buffet or order a meal. There are 2 bars that you can order from for lunch. the food is actually delirious there. There tacos, and beef nachos were my favorite. For dinner they have 2 different restaurants. I like the variety and selection of food but it seemed to be hit or miss at dinner.. The bartenders were great! We loved laying out on the cabanas, ordering food and drinks, and enjoying the view. Everyone at the resort was really polite. There were mostly families and couples. This isn't really a party resort. They have a free shuttle that takes you into the city which is free. The resort is pretty large but there's a shuttle that can transport you around if you choose. We would either walk or catch the shuttle. The only negatives were there's no bar open after 10pm, the service could be much better, and the food wasn't always warm. Do you know how upsetting it is when you're starving and they bring you out a cold steak? But , overall we really enjoyed are stay here. Read moreGenuine Expedia guest review
"lots of uphill walking....."
awesome place. beautiful property except for everything is 'uphill' no matter where you go, its uphill!! but when its built into the side of a cliff, i guess you need to expect that. really only one general restaurant for all meals. food is so-so. windier than heck.... omg they drape blankets over the clients. how 'bout some sort of wind block, shades, […] blinds, drapes.. something. grill at the pool is proabaly the best food - el patio. all in all a good trip, timeshare people did not bug us at all. we madde it clear upon check in that we werent interested and they never questioned us again. see the sights...beautiful area... Read moreGenuine Expedia guest review
"Memorable Family vacation"
This was our second trip to Cabo however our 5th annual traveling as a family. We were very impressed with the resort amd the friendliness of the staff. We were traveling with my 8 year old son and this was by far his most favorite place. Fernan, the activities director is amazing with kids and adults alike. He went out of his way to insure we were […] all enjoying ourselves and was amazing at engaging my son who at other results had no interest in any of the daily activities. Fernan not only engaged my son however he made him laugh, taught him magic tricks and became his friend. He introduced him to any of the kids at the resort in his age range. Therefore, my son made many friends that he would not have on his own accord. I swincerely hope that the resort management realizes what a gem they have in Fernan. When we talk about our trip there is so much that was wonderful at the resort however Fernan went above and beyond to leave a lasting imprint in our hearts for a very memorable vacation. Thanks Fernan!! Read moreGenuine Expedia guest review
"Nice place to get away for a break"
The overall trip was great. For the most part the resort was nice and quiet which is what I was looking for. The pool area got a little crazy when the kids invaded the pool and weren't supervised. Kicking up and splashing near the swim up bars is not a good combination. The food that was prepared at the bars was outstanding. The service was a little […] slow in taking our orders at times which is an easy remedy of just walking up and ordering directly. Read moreGenuine Expedia guest review
"Great property but"
We just come back from almost a week all inclusive at Hacienda; we had good to great time. Beautiful property (however far from everything, prepare to shell $$ taxi money if you want to go to the beach as the hotel does not have swim-able access). All inclusive is a great option and the drinks and the food in the pool restaurants is great. Breakfast […] at Las Marias is great plentiful and tasteful options, view exceptional. The bad:The a la carte dinner: skip it, very poor selection of bland, tasteless and often cold food Plus kids menu: AWFUL . Good, beautiful resort. The rooms are nice and big, the furnishing is nice and the bed very comfortable. The linens are nice and plush. We got the room with the view and watching sunrise with the sound of crushing waves great! We did not sign up for the time share sale but got the room with the view, maybe it was not a busy time. Greatly manicured grounds.The maid service is good . The food at the poolside restaurants was much, much better then Las Marias. YUM. Drinks were great too! The infinity pool was nice but occupied but "mature" drunk and loud crowd most of the time which was major deterrent for us. The big pool was quiet and more family friendly. J . Overall, we have a great vacations, quite relaxing. Amenities and the grounds are fabulous, service ok. I am not sure if I would be pledging to return but also not saying I would not. Read moreGenuine Expedia guest review
"Very kid friendly"
The restaurant service was dissapointing: very slow service, inattentive, cold food, poor selection. The consierge book us on a booze cruise instead of a family sunset cruise. The best of the hotel service was the cart, valet, and taxi service. All very kind and cheerful. Very nice to our kids and went out of their way to make them feel welcome. Activity […] director there spent a lot of time with kids in pool so parents could relax. Sewage smell near the restaurant, but not too overwhelming. Not too many people there which was nice when going to the pool or restaurant. Quite surprising during spring break time. It seems that there were beautiful views from all rooms. Read moreGenuine Expedia guest review
The hotel was beautiful and so peaceful. It was absolute relaxation. The pools, food and room were all amazing. We are definitely going back!Genuine Expedia guest review
"Great facilities, location and great value."
The experience was most enjoyable and the facilities were excellent. The only item that we felt could be improved was the evening restaurants. A Mexican restaurant with entertainment would be an asset. The Asian restaurant seems out of place and the grill restaurant was limited. The pool side grills however were excellent.Genuine Expedia guest review
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