"Hotel was in a terrible state."
A/C didn't work...changed locations three different times. Place was due for a major renovation starting December 2nd...overall it was terrible.Genuine Hotels.com guest review
We had a great time staying at this hotel. The room was large, and included a kitchen. The room was a little run down and might have needed a little TLC, but there was a note stating that the hotel would be closed for renovation from December-February. The room had a small balcony, and the bed was comfy. The only bad part about the room was that the […] shower did not drain properly. What makes this place such a gem is the people working for the hotel. The concierge we dealt with most often spoke great English and helped us with so many things, from booking tours, to assisting us with our rental car, even though none of our bookings were actually through the hotel. Also, the breakfast, which was part of the room rate, was great!!! The hotel is just a short walk from the local subway station, right in the heart of the business district, and close to several shops and restaurants. It is also just a few blocks from some nice parks, where we ran a few miles and used some work out machines. Great experience! I think once this place is renovated, it will be 5 stars across the board! Read moreGenuine Hotels.com guest review
My fiance and I stayed at the Plaza El Bosque for 4 nights on our vacation to Santiago. The location was great and safe. It is only a few blocks from the financial district (if you sit in the lobby during rush hour, you will see many people walking to and from work from the metro, which is only about a 5 min walk). The hotel is two blocks from two large […] avenues (El Bosque and Isidora Goyenechea) which had dozens of different types of restaurants to choose from (including paella, italian, hot dogs, burgers, mediterranean, and even Applebees, Ruby Tuesday's, and Starbucks). There is a Citibank a few blocks away. For snacks and water, there is a convenience store right across the street called OK Mart, but for toiletries, the pharmacy around the corner on El Bosque was much cheaper. The room was spacious enough, with a living room area that contained plenty of seating and a small kitchen table. In addition, there was a small kitchen that had a small fridge, microwave, stove, sink, and counter space, all of which we never really used, but would have been useful. The room also came with daily breakfast in the dining room, which was buffet style (pastries, eggs, bacon, ham, juices, coffee, etc). The lobby and dining room has free wifi and computers to use. The service was superb and spoke good English -- the staff was all very pleasant and answered all of our questions and concerns. They helped us plan/reserve daily tour packages (we used Turistik), which picked us up and dropped us off from our hotel. The hotel also has taxis that they can schedule to bring you to the airport for a fixed rate. Victor was especially helpful and we always loved seeing him around in the lobby. We would highly recommend this hotel to our friends and family. Read moreGenuine Hotels.com guest review
"Nice-aging, but nice"
I have stayed at El Bosque Suites regularly for the last several years. Overall it is a good quality hotel with large "suite" style rooms, meaning that they have bedrooms and sitting room and small kitchen. The service is good and helpful, without being pampering (which I don't need or want.) I speak some Spanish, but all the staff seems to know English. I […] travel on business and the hotel is well situated for my needs. There are a lot of restaurants close by and metro stations within a few blocks. It is not a particularly "touristy" part of town. My only criticism of the hotel is that it is starting to show some age. The fixtures, etc need to be updated/replaced to stay a solid 3 star hotel. Especially given the number of new, international chains and boutique hotels that are opening in Santiago. Overall I recommend this hotel given its price/quality ratio and because you get a lot of space. However, if you want to be pampered or are looking for the "newest and best" there are other (more expensive) options that will better suit you. Read moreGenuine Hotels.com guest review
"A good cost-benefit"
The hotel is very well localized, with a really good neighbourhood, chic restaurants nearby, has a gentle staff, and a really helpfull concierge service. The breakfast cannot be compared with the ones they serve in Brazilian hotels, but is good considering Chilean standards. If you want a stay in Santiago not for seazing hotel amenities, but for enjoying […] the city, I would definitely indicate this hotel. Read moreGenuine Hotels.com guest review
"Really God Hotel"
Perfect for business propouses or for the people who will need to stay for weeks!Genuine Expedia guest review
"Good value for money"
Excellent service and friendly staff. Very close to the main mall in the zone. The rooms are clean and nice. Absolutely value for money. AGenuine Expedia guest review
"nice area, friendly staff"
TV should be in the living room and not in the bedroom, there was also a confusion as there are two hotels with the same name (old and new) apart from that it was nice experienceGenuine Expedia guest review
"Suite hotel in Santiago"
An excellent hotel. Very spacious room with sitting area and kitchen too. Good breakfast and helpful staff. Close to metro and shops.Genuine Expedia guest review
"Great hotel close to restaurants and metro"
Welcomed at checkin and given upgraded room. Most comfortable and close to numerous restaurants and only 5 minutes from the metro station. Staff very helpful and included breakfast most enjoyable.Genuine Expedia guest review
"Great location to enjoy the new part of the city"
Area has great restaurants and bars and good access to the metro. Metro is very clean and easy to use. Hotel is moderately sized but has nice amenities and pleasant staff.Genuine Expedia guest review
"Location and staff"
Location is excellent, close to the newest shopping mall and quiet. Good value for a 3 star hotel. At time of check in, we're willing to pay a premium by booking a taxi in advance with the hotel for our next day early morning 8:00A flight. The staff assured us that a taxi would be here at 5:45A for us. It turned out that they didn't call for a cab […] until we paid them at time of check out. There're no taxi in sight after a 20 minutes wait. We got so frustrated that ended up hailing a cab on our own and took a few minutes before the staff was willing to pay the cab driver first (since we'd already pd the hotel). The whole experience is really terrible Read moreGenuine Expedia guest review
"it was great would stay there again,"
every thing very good, people really helpful & nice. bellman rodrigo went out of his way to help us. so thank you all very much.Genuine Expedia guest review
"Palace size bed"
We enjoyed our stay. Our bed was extremely comfortable, our rooms were very clean but we didn't use our lounge room as the tv was in the bedroom and the furniture was extremely uncomfortable, room 62. All the staff at the hotel and the restaurant were extremely nice and went out of their way to assist.Genuine Hotels.com guest review
"Great room and location, needs to improve service"
The room is in fact a small but very comfortable apartment, very clean and well located. We were only disappointed by the fact that we were told that the price paid online did not include taxes so we had to pay taxes additionally to what we had already paid to your site. In addition, there were some difficulties to obtain an early check-in and the check-in […] time is very late (3pm!), our flight arrived in the country at 7am, so waiting so long was not nice for us. Lastly, we asked for an iron and it took more than 1 hour and many calls for that to be brought when it was already too late… Read moreGenuine Hotels.com guest review
"The best choise: quality for money"
Perfect, if again in Santiago, we stay there for granted!Genuine Hotels.com guest review
"Convenient and reasonably priced"
Hotel was in good location. Staff were friendly and helpful. Kitchen was small but adequately equipped.Genuine Hotels.com guest review
The hotel is in Very nice part of this city. It is close to shopping and many great restaurants. The complementary breakfast is not very good.The scrambled eggs were about the worst I have ever experienced and the bacon was undercooked. But the fruit was cress and the coffee was pleasant. Over all the hotel was great but the Gym was terrible. There […] are no free weights and the all in one weight machine predates Arnold's Olympian titles. The tread mill was a waste of time and the entire Gym is about the size of a walk in closet. I would recommend this hotel to anyone that does not care to stay fit while away from home. Read moreGenuine Expedia guest review
"Handy hotel for Santiago"
Great location and extremely pleasant suites - two bed, two bathrooms. Only problem is that the hotel did not have a bar or serve alcohol in their restaurant. Also the staff had very limited and some no English which made it very hard to communicate at times.Genuine Expedia guest review
"business traveller comment"
highly functional, very clean, well-run,well-located. would definitely stay again.Genuine Expedia guest review
"Quality hotel is a great location"
Thoroughly enjoyed our stay at the hotel. Staff were very attentive to our needs, rooms were excellent and whisper quiet. Location was also close to the main attractions of Santiago.Genuine Hotels.com guest review
"Great stay overall"
We stayed here twice, first stay we stayed 2 nights and then visited a few wineries and came back for one night, all rooms are suites with a separate living room, kitchen, balcony. Second time we stayed they upgraded us to a higher floor with nice view and larger living area.Genuine Hotels.com guest review
"Close to many good Restaurants"
Thoroughly enjoyed the Apartment Hotel - in very good location.Genuine Hotels.com guest review
"Best value in a safe location"
Really great value in a safe area in a recently renovated hotel. Has everything a holidaying tourist may need. Terrific breakfast and helpful concierge. Would definitely stay there again.Genuine Hotels.com guest review
"Great Location, easy access to all the sites"
Hotel was recently remodel and the rooms are great. Wifi was pretty expensive in the room, but they offered free wifi in the lobby. Breakfast was excellent.Genuine Hotels.com guest review
"Plaza El Bosque Suites"
Great, spacious room. Well located close to restaurants and bars. Good value.Genuine Hotels.com guest review
"Plaza el Bosque Apartments Santiago Chile"
Staff were courtious and helpful. The apartment was a clean and bedding changed daily. The apartment was convenient to the supermarket, subway and busstation,you can buy a card and add trips on. you can use them to visit the craft and fresh food market held on a Saturday also a good way of meeting the local inhabitants. I would definately stay there […] again. Read moreGenuine Hotels.com guest review
"el bosquie plaza santiago"
the hotel is home away from home.Genuine Hotels.com guest review
"Me cobraron un impuesto"
Muy bien solo que nos cobraron un impuesto Iva no tenia idea que iba ese cobroGenuine Hotels.com guest review
Foi via dica de um amigo e checado via avaliações de outros hóspedes através do site hoteis.com Valeu muito a pena. Ótimo hotel, com diversas conveniências por perto (à pé). restaurantes, shopping, loja para vinhos.Genuine Hotels.com guest review
Nada a reclamar.Genuine Hotels.com guest review
"Segundo quarto e banheiro pequenos"
O quarto com 02 camas de solteiro é muito pequeno. A mala maior teve que ficar na sala, pois não coube no quarto. O segundo banheiro também é muito pequeno, principalmente o box.Genuine Hotels.com guest review
Hospedagem perfeita para familias com filhos.Genuine Hotels.com guest review
O hotel fica em uma região muito boa, apenas 3 quadras da estação de metro Tobalaba. 3 quadras do shopping Costanera. 1 quadra da av. Isidora, repleta de restaurantes, dos quais destaco o KM0 dentro do hotel W. Os quartos são muito limpos, com cozinha, aquecedor, ar condicionado. Ficaria novamente nesse hotel. Café da manhã é tomado no bistro que existe […] no terreo, simples mas gostoso. A menos de 30 metros vc terá 2 lojas de conveniencia. Read moreGenuine Hotels.com guest review
"Hotel muito bom. Atendimento do front-desk áustero"
Hotel e localização excelentes. Atendimento da recepção, pouco polido e arrogante. A desconfiança é total. Exigem que vc deixe assinado um cópia de cartão de crédito, como garantia. Isso mesmo, trata-se daquelas maquinas antigas que copiam em 3 vias o cartão de crédito e vc tem que assinar. Vc também tem que assinar um termo de que vc sairá do hotel […] na data combinada. Atendimento do Concierge excelente. Read moreGenuine Hotels.com guest review
Hotel confortavel, bem localizado, preço justo.Genuine Hotels.com guest review
Quartos limpos e bonitos. Localização tranqüila, segura, perto do metrô. Da para ir a pé para supermercado, shopping (Costanera Center). Atendimento do pessoal do hotel impecável. Super simpáticos! De defeito, apenas o tamanho dos boxes dos banheiros, realmente minúsculos!Genuine Hotels.com guest review
"Muito bom custo-benefício"
Hotel de EXCEPCIONAL localização (bem próximo da "rua dos restaurantes" de Santiago, Isidora Goynechea; bem próximo de duas casas de câmbio com ótimas cotações para o real; bem próximo de pequenos mercados e do shopping Costanera Center). Além disso, o hotel possui um excelente concierge (funcionário Rodrigo, muito prestativo) e serviço de recepção, […] amplas e confortáveis instalações no andar da recepção (térreo) e no quarto (que possui cozinha equipada no 15º andar, o mais alto). A única ressalva é o tamanho do box do banheiro, que é muito apertado. Read moreGenuine Hotels.com guest review
"Excelente hotel e Ótima localização!"
Localizacao muito boa, proximo a shopping, metro e otimos restaurantes. Para quem quer fazer os programas turisticos basicos, ele nao fica tao central. Hotel com quarto amplo e confortavel, mas o banheiro eh pequeno. Staff atencioso e cafe da manha muito bom. Indico e quando retornar a Santiago com certeza ficarei nele novamente.Genuine Hotels.com guest review
"Inferior ao que esperava..."
Estive hospedada com meu marido e 2 filhos adultos,nao tivemos maiores problemas por ficarmos pouco tempo no apartamento,segundo quarto minimo,sem aquecedor(so havia na suite e sala),cortina que nao escurecia,tv apenas na suite principal.Nao peguem nunca taxi chamado pelo hotel,nos deram um preco do transfer de volta ao aeroporto e na ultima hora aumentaram […] em 10 mil pesos o valor(nao tivemos tempo de conseguir outro pelo numero de pessoas e malas).Cafe-da-manha fraco e repetitivo(e tem notinha solicitando propina),a destacar apenas a boa localizacao e o funcionario que fala portugues educadissimo e simpatico,acho que Rodrigo e a limpeza(as camareiras merecem propina). Read moreGenuine Hotels.com guest review
"Muy buen hotel"
Dentro de lo esperado! No me parece que me cobren el IVA y no me lo indiquen a la hora de la reserva, ya que decir que incluía los impuestos.Genuine Hotels.com guest review
Muito bem localizado, quarto ótimo e café da manhã bem gostoso! Indico com certeza.Genuine Hotels.com guest review
"bom hotel bem localizado"
hotel bem localizado limpo, cama confortaveis, na verdade nao e um hotel mas sim um apart hotel, o cafe da manha e bom e os arredores, tambem, fiquem atento a casa de cambio na rua prox, pois nos deram notas falsas, chequem bem as notas e peca pra passar na luz para detectar se e falsa (o que eu deveria ter feito,) pois eles falam que depois que sai […] da casa de cambio nao tem mais como reclamar, tirando isso tudo ok, recomendo o plaza del bosque, ahhh fiquem esperto com os taxis quase sempre são desonestos com os brasileiros, ( principalmente se for pegar no mercado central) Read moreGenuine Hotels.com guest review
"Excelente opção, café da manha médio."
Uma excelente opção para Santiago, passamos muito pouco tempo no hotel, só queríamos um lugar confortável para dormir, com um bom café da manhã e bem localizado. Quase tudo perfeito se não fosse pelo café da manhã, que apesar de bom é muito limitado, sempre a mesma coisa todos os dias, podia ter uma certa variação para não ficar tão monótono. No mais, […] recomendo a estadia! Read moreGenuine Hotels.com guest review
"Otimo para familia"
O Hotel tem uma excelente localização e um excelente atendimento. O quarto para 4 pessoas tem ótimo espaço.Genuine Hotels.com guest review
"4 days business trip"
Room was really nice (separate living room and small kitchen) and clean. Stuff very kind, good position.Genuine Expedia guest review
"Otima localização. Atendimento perfeito."
O Hotel é muito bem localizado, ótimas instalações, próximo a restaurantes e o shopping costanera. Atendimento e cortesia de primeira. Quarto limpo, espaçoso, confortável, com mini cozinha equipada, e café da manhã impecável. Recomendo o hotel, sem dúvidas.Genuine Hotels.com guest review
Não havia reposição dos itens do quarto. Talvez o carpete ou a limpeza aquecedor não fosse ideal, pois afetou a mim e minha esposa que somos alérgicos a pó. A presteza, simpatia e educação dos funcionários em especial o Sr. Rodrigo foi excelente (sempre disposto a ajudar e dar informações). O café da manhã era bom, mas possuía pouca variação ao longo […] dos dias. Como ficamos num apartamento de dois quartos, o quarto para crianças, com duas camas não possuía aquecimento, sendo um pouco frio, principalmente à noite. A localização do hotel é excelente, próximo de tudo. Read moreGenuine Hotels.com guest review
Hotel muito bem localizado, em local super agradável. A equipe do hotel tem atendimento excelente, com destaque para o Concierge Rodrigo, que é extremamente atencioso e solicito. Ótima experiência !!!Genuine Expedia guest review
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