"A Dog that's had it's Day!"
This is in no way a 4 star hotel. It is very well marketed using room pictures that are inaccurate at best. The staff service is patchy and lacks any customer satisfaction focus in bars, restaurant, housekeeping, maintenence and management. Drilling in the room next door before 9AM, hot water on/off, power on/off, 3 room moves all in the space of 6 […] days. The rooms are very tired - rusted pipes, the mirrors are all tarnished, the wardrobes and cuboards are off their hinges etc etc. The list goes on but the sad facts are this is a dog that's had it's day! Becareful on room types - I booked a premium room expecting an upgrade - to the hotel this is their lowest form of room so got a downgrade on arrival.... nice... My advice - go to the Holiday Inn across the road - that is flawless in every regard!! Read moreGenuine Expedia guest review
"just a great resort"
awesome service from a great staff will definatly be going back to stay againGenuine Expedia guest review
"tucked away off the hustle and bustle"
Have been to Phuket 6 times now this was our first stay at the Burasari and it was very good had a pool access room right next to the pool bar(3107), the breakfast is one of the best i have had overseas.Its just off the beach road, so its in a nice spot to get away from all the hawkers and traffic, the staff are very accomodating and very friendly if […] your looking to book day trips be sure to use the lady at the Burasari she gets there early and make sure you a picked up on time and can match the prices from the people on the streets Read moreGenuine Hotels.com guest review
Its a good hotel, allways feel very welcome there,Genuine Expedia guest review
Room was run down, not well kept. Not sure if bedsheets changed regularly - skin itched when I slept on bed. Toilet bowl and bathtub had stains. Renovation work going on somewhere on premises as there was noise in the afternoon. But no notice put up to inform guests? Front line staff should be trained to communicate better and use basic common sense. […] I asked for map of Phuket and was given one in Russian! I am Asian - if there is no English map tell me. When I checked out, I left my luggage with the staff as my flight home was later that evening. When I came back, there was handwritten paper "laundry bag" tagged to my luggage. The luggage was in the open lobby area in full view to all passing, waiting or seated there. I went to the reception and was told "see the cashier". I then told them if I had to pay for the bag, I would return it. I used the laundry bag to keep my soiled clothing. This is what I do at all other hotels I stay in. Nowhere does it mention laundry bag was chargeable if taken away. When I returned the laundry bag, I asked cashier to ensure it was not charged to my credit card. She said laundry bag was not chargeable, they were just asking!! If they were just asking why openly put a tag on my luggage stating laundry bag. It was insulting as if I was stealing from the hotel! I earn more than USD120,000 per annum. I do not need to steal! Is it because I am Asian and dressed less impressively that treatment is poor?? Read moreGenuine Expedia guest review
"Nice hotel with good service, loud area"
The hotel staff made a really nice effort for us on honeymoon by upgrading us to a large suite with a free mini bar and floral decorations. They also served us a really good smoothy on arrival. Patong is really noisy and despite being slightly off the main street and the room having double glass doors, it was still really loud at night. I think next […] time we would stay in Kata or Karon instead. If you want to stay in Patong though, this is a good option. Read moreGenuine Expedia guest review
"Great hotel in good location"
Stayed in Premier Grand room. Comfortable bed. Free restocked mini-bar, Clean and functional bathroom. Awesome buffet breakfast (soo much food!).Genuine Hotels.com guest review
The hotel was clean and staff were friendly. We booked the honeymoon suite and upon arrival was told (with not much apology) that we couldn't have that room and they would put us in another room of same value (mood room). We were only staying one night so wasn't much of an inconvience, however if we had stayed longer this would have been more of an […] issue. The room was very nice, free mini bar, and the service was good. Breakfast was very good with lots of choice to suite all cuisines. We booked our return transfer to Phi Phi through the hotel - this all arrived and seemed well organised, however we were told a transfer from Phi Phi to the pier where the boat left back to Phuket was included in the price, which once we got there discovered it was not! Again this wasn't a big inconvenience just would have been useful to know. The hotel is very good location in Patong, walking distance to restaurants and bars. Read moreGenuine Hotels.com guest review
Breakfast great, pools gteat, very friendly & courteous staff. Would stay here again. Location excellent.Genuine Expedia guest review
"Burasari for a relaxing holiday"
Lovely location Excellent service Beautiful pool, spa and room Awesome variety at buffet breakfast Delicious food at restaurant Feel happy, safe and comfortable Free beverages ( water, soft drink and alcohol) in bar fridge everydayGenuine Expedia guest review
This hotel is a tranquil hideaway within a short walk to all that Patong Beach, Bangala Road and Jungceylon Shopping Centre. Rooms were serviced promptly and regularly and the staff were friendly and helpful. Having the minibar stocked with complimentary beers and soft drinks daily made a refreshing end to a day's shopping or sightseeing. I will be […] staying here again! Read moreGenuine Expedia guest review
"Definitely worth the stay!"
We had a perfect stay at the Bura Sari. Excellent location, and staff were always eager to help and please. Depending on your room, it could be a little noisy from the outside traffic, but we found we were so tired at the end of each day it didnt matter. Pool area is lovely, but found it a bit invasive swimming right outside people's rooms, not really […] a pool area to relax the day away with, however the beach is just outside so again this didn't worry us. We would definitely stay here again if we were to come back to Thailand! Read moreGenuine Expedia guest review
"Return visit a must"
Well positioned hotel easy walk to everything Friendly staff Beautiful breakfastsGenuine Expedia guest review
An amazing resort, staff were so helpful and friendly, nothing too much trouble... reception staffed 24hours, and with a smile and a beautiful Thai welcome everytime. The presentation of the rooms was beautiful..they had spelt out Welcome to Burasari in leaves and flowers on the bed, looked incredible. ...king beds are huge .. and firm. Linen is changed […] every day and so nice to get into everynight. Houskeeping staff are very very thorough .. floors are washed every day .. and Free mini bar is stocked everday. Which was so handy. We had an Elite Room on the first floor ... with a day bed .. for 2 weeks .. over looking the pool .. although we only used the pool once ..would probably have used it more if we had a pool access room.. will try for one next time ..Swim up pool bar is great .. also they have fresh cooked BBQ available. tried Room service a couple of time it was fast .. about 10 to 15 minutes .. and food was good... and prices reasonable. Location wise it was perfect .. we walked every where .. about 50 metres from Patong beach .. and just metres from Markets and restaurants and nightlife. Beakfast which was incuded was fantastic ... you won't go hungry ... everything from noodle soups, to freshly cooked eggs while you wait, pastries, fresh fruit, hot rice dishes,.. meat dishes... and the best waiting staff. rooms are a little musty .. but it is to be expected .. its the Tropics .. can't change the humidity, It was the most amazing 2 weeks in paradise. Read moreGenuine Expedia guest review
Easily accessible and well known to all drivers. Ample parking space for our rented bike. Walking distance to patong beach and the shops nearby. We had the elite room and it was perfect. Day bed at the balcony which over looks the pool, huge bed which could fit 4 and big tub! However, as mentions by other reviewers, the mirror tiles were chapping. Nothing […] too serious, nobody stays in the toilet for too long anyway. Overall, it's a good location for first timers to Phuket. If you're planning to just stay in patong, do not bother to get a bike as the hotel location is pretty much close to everywhere. However, do rent a bike and get a map if you want to visit Kata and Karon beach. Food wise, there were street snacks everywhere and the stalls open till late. Will definitely visit here again. Read moreGenuine Hotels.com guest review
"First oversea trip"
Its been a wonderful experience with them as they provide friendly service and also the things the provide...examples beach towels, and the fabulous breakfast =) It totally make my stay enjoyable...Genuine Expedia guest review
"Great Location, easy access to beach"
Booked Hotel at special rate, found room very disappointing it was at the back of Hotel facing the other hotel, small balcony and felt cramped and wet, as we arrived very late stayed the one night. Changed rooms next day, same room type just on opposite side of hallway it was much better. Rooms were very clean. Breakfast was included in room rate, quality […] of breakfast was very high. Also minibar was free of charge, small variety but replenised daily. As we had been to Patong prior, we did not use any tour booking service. They have two pool areas but the main pool has limited sunbeds available. For a relaxed stay if you like the pool area I would suggest requesting & booking a pool access room. Read moreGenuine Expedia guest review
"Nice but overpriced"
The bed was extremely hard and difficult to sleep on. Neither of the pools get much sun making them quite useless. The staff were lovely and it was only 50 metres to the beach. I think it was too expensive for what if was - there are plenty of hotels of the same standard that aren't as expensive as this one.Genuine Expedia guest review
Hardest beds. Crap cocktails and huge breakfasts. 7/11 next door was greatGenuine Expedia guest review
Awesome place close to everything would stay againGenuine Expedia guest review
AAA+++ every nice! Prefect spotGenuine Hotels.com guest review
"Very close to shopping,beach,food outlets."
More than happy & will stay there again when in Phuket. Can recommend highly.Genuine Hotels.com guest review
"Great to over night in"
Used this hotel when needed to party at night rather than drive to resort 1 hour awayGenuine Hotels.com guest review
"Good for couples"
Staff are great. Great little resort for couples, nice and quiet. Literally 20 steps away from the beach. Room was very comfortable for our nine day stay with a nice balcony which was private. Housekeeping always available and breakfast buffet is great complete with an omelett bar. The only negative would be that the swimming pools are smaller than […] we had expected. Pool bar very small, we booked this hotel over another hotel for the pool bar but never ended up using it as it is seperate from the main pool. Read moreGenuine Expedia guest review
We had two nighs at this hotel and it was very good environment the rooms were nicely decorated and nothing to complain! The only minor was that there wasn't much privacy on the toilet as there was no door just a curtain. But it's still was excellent!Genuine Expedia guest review
"Absolutley the best!!!!!"
My husband and i recently stayed 8 nights at Burasari Resort and loved every minute. Its a great resort for everyone. Very centrally located to patong and patong beach. The resort grounds are fabulous and its like your in a world of your own when you enter. The smell of peppermint greets you every time you return to the resort. Meals are fabulous and […] reasonably priced. The pools are beautiful and so tranquil. Staff are amazing and cant do enough to make your stay the best!! The spa is wonderful and the ladies who work there are so friendly and do a great pedicure :) mini bar in the room is complimentary and refreshed daily. The rooms are very functional..the only thing i could possibly say negative is the beds are a tad on the firmer side but after massive days walking and shopping i still slept like a log. I would return to this resort tomorrow and give it a huge thumbs up!! Read moreGenuine Expedia guest review
"Burasari a beautiful place to stay"
We loved our stay at Burasari, the staff are extremely helpful and kind. The Resort is beautiful and loved coming back to it after being out and about. I would recommend booking an Elite Room overlooking the pool or with Pool access. All staff are extremely friendly and helpful, We would definitely return and recommend it to everyone.Genuine Expedia guest review
"Fantastic staff and great resort."
Recommended for everyone. Great environment and the team were very friendly and helpful. Close to the beach and shops. I would definitely go back there again.Genuine Expedia guest review
"A real hidden gem."
This was my second stay at the Burasari and I will happily use the hotel again. Service and location are excellent - so close to everything except the noise of Patong, and the breakfast is really good with lots of choice. A real hidden gem.Genuine Expedia guest review
"Elite Room was great"
We booked an elite room which was excellent. 1st floor overlooking pool, with mattress on balcony surrounded by netting. Pool area was great. Location excellent. Breakfast good quality. Friendly staff. Spoke to couple who were allocated a room facing brick wall with tiny balcony and no outdoor setting. They requested another room and had no trouble […] getting upgrade to room with view at a little extra cost. Would definitely stay here again. Read moreGenuine Expedia guest review
Staff very friendly but the beds were extremely hard and the pillows lumpy which lead to a lack of sleep. Overall happy with the hotel and the complimentary bar was a pleasant surprise.Genuine Expedia guest review
Nice hotelGenuine Hotels.com guest review
"One weeks taste"
I went with my brother and sister, we all got a separate rooms King size beds. Really great staff, very helpful on all occasions. The tax put on the room service was a bit much really, the ac on one of the rooms was not working properly. The breakfast buffet is excellent, the other facilities were great also.Genuine Expedia guest review
The staff and cleanliness of the hotel was amazing. Everyone was so helpful and very kind. Next time I come back to Phuket, will definitely stay here again.Genuine Expedia guest review
"Thai style hotel with a relaxing environment"
Hotel fronts a busy street but the accommodation is set back and is not affected by noise. A two minutes walk to the beach. Hotel staff were friendly although English is not their strong point. However, putting that to one side staff always sought to please and with a smile. The internal swimming areas are surrounded by greenery which overall gives […] a relaxing visa from the rooms and the restaurant area. Read moreGenuine Hotels.com guest review
"Luxury cosy stay near beach.Super clean room."
Love this hotel with super clean room. Spacious bathroom in Elite room. U can view your family or friends swimming from your own balcony. Elite style rooms are more suitable for Asian travellers as the rooms are with modern design styles. Elite Thai rooms are nice too but bathroom a bit small n no bathtub.The receptionists are good and patient, especially […] Ms JIM or Moon slim and always have a smile on her face. (sorry I hope i spelled her name correct ) . Had tried out the spa in the hotel, not really good and very expansive compared to outside spa or massage salons. Breakfast selections good especially the egg stations and hot dishes too. The bellboys only welcome your check in time BUT not friendly on your check out time. Overall the stay is good for their rooms, pool and breakfast. Really worth staying around patong. Our group check in date was on 29 July 2012 for 2 nites. Read moreGenuine Hotels.com guest review
"Walking distance to night life"
Was not happy hotel bed to hard and very bad smell in bath room, moved to another room bed still hard. Could not open glass door to pool because of mozzies. Over all this hotel should rate 2.5-3 star maxGenuine Hotels.com guest review
great hotel in a quite location nice staff very friendlyGenuine Expedia guest review
"the locations is superb but the rooms have too low"
Quote relaxing but comapared to 6 yrs ago this is bad...Genuine Hotels.com guest review
Great Hotel. The pool is a bit small to accommodate everyone when the resort is booked out, however Patong beach is just a short walk away. Great location to everythingGenuine Expedia guest review
staff were wonderful -extremely helpful and accomodating -next time would stay again but probably upgrade to a pool access room. Restaurant food was great and cheap.Genuine Expedia guest review
"Will return for sure!"
Everything about this stay was fantastic. Beautiful staff, always friendly and willing to help. Amazing breakfast and very cheap rates. Scooter hire and 7/11, just outside the hotel and a quick step to the beach, nightlife and markets. Do it!!!Genuine Expedia guest review
"Pleasant hotel with good food."
Superb location. Also very nice hotel, but they need to clean the leaves from the pool that keep falling due to the trees and plants surrounding the pool area. Food at Kantok is outstanding. Specially for us since we are vegetarian. The Thai curry was the best I have had till date.Genuine Expedia guest review
Very personal and boutique hotel, incredibly attentive and caring staff, as per Thai culture in general. Breakfasts were great with huge range of fresh food every day, stay away from the pasta dishes from the restaurants but that should be a given in Thailand, pizzas were quite tasty. Bar staff (Duonne in particular) were great company every night, […] serving 2 for 1 coctails, always a good start to the night! Pool was good, room was ok (older wing) but probably good value for money. Bathrooms probably the only real downfall but they did the job. I'd imagine in the newer wings these would be updated and quite modern. In general we were very happy with the hotel and would definitely recommend! Read moreGenuine Expedia guest review
"Close to the action but still nice and secluded"
Overall a a very pleasant stay. Good service. The pool water gets a bit cold with all the shade from the building structures and greenery. Also, the pool bar was under repairs during our stay. We could not get a pool access room because we were travelling with an infant, but they seemed nice. Food was good.Genuine Hotels.com guest review
"Phuket.... I'll be back..."
The location was fantastic and the ambience exotic. loved our stay. It was much better than expected. We took the Elite room which was large and faced the pool and had an extra bed in the balcony overlooking the pool. it was a great place to sit. I would recommend to go a step further and take a ground floor Elite room with a private access to the pool. […] Just open the door and walk into the pool any time. The breakfast spread was sumptuous. I rate it better than the Holiday inn right opposite. Enjoy your stay.... And thanks Expedia :). Also, hire a mobile and take a ride to the Karon and Kata beaches. They are great too. Read moreGenuine Expedia guest review
"Fantastic place to retreat."
My wife, two and a half year old son and I visited the Burasari in April 2012 for a 2 week stay. We have visited Thailand and Patong a few times before and normally stay at a nearby hotel. This visit we decided on a change and were more than pleasantly surprised. While the hotel didn't specifically cater for kids, the staff at the Burasari were all […] we needed for our boy to enjoy his first time in Thailand, they were more than wonderful, even coming to visit to play matchbox cars. We dicided to get a pool a pool access room which has a nice shallow area as we entered the water, this allowed our boy to play while we swam and the room allowed us to enjoy pool evenings while our boy slept within sight and hearing distance. From an adult perspective the value for money is excellent, the food is top quality, breakfast is very nice and relaxing, the hotel has a non-commercial boutique Thai feel, it's on the fringe of Patong action which is nicely convenient and above all, the staff are so accomodating we cant thank them enough for making our stay very enjoyable. A concern before leaving was the mention in a couple of reviews regarding mosquitos, it was high humidity when we were the and they were no worse than anywere else we visited, plus the hotel had nice coil burners on each deck to ward off any of the little nasties. In summary, a highly recommended hotel, we will be returning. Read moreGenuine Expedia guest review
"Boutique Hotel with Mossies"
The Burasari is a nicely laid out hotel in a convenient location. The staff are all very friendly. The buffet breakfast is very good. We originally checked in to a room on the ground floor (3115) and unfortunately it was a small room with no view. We upgraded to a room with a view over one of the swimming pools and a day bed on the balcony - the room […] was still fairly small for the price. Due to all the water and greenery around the hotel, there are a lot of mosquitos. In general, the hotel is OK but for the price, there are better hotels in Patong with larger rooms, good views and no mossies. Read moreGenuine Hotels.com guest review
"Even better than the pictures!"
A pleasant surprise! A really lovely hotel, with friendly staff and a good breaky spread. We loved the omelette man at the egg station! Great location. Not too noisy but close to the beAch and shops. We travelled as a group of 5 girls and stayed in two rooms. One room no problems. The other had a smelly bathroom and blocked toilet. But the staff were […] very prompt in sending someone to fix it. We stayed in pool access rooms- definitely reccommend. The pool bar was great, but the cocktails were pretty average. Would definitely stay here again. Read moreGenuine Expedia guest review
"Would go again!"
Staff were lovely upon arrival and we were taken to our room quickly. Comfortable, big rooms and the mini bar for free was a bonus! Buffet breakfast was great and even had dinner there one night. The pools were nice and the beach was only a short walk away. Nothing bad to say about this hotel at all. Would recommend to anyone. I know I would go there […] again. Read moreGenuine Expedia guest review
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