Great staff but problems with the room Broken coffee pot, Broken TV, Broken vanity mirror, Broken ice machine. We were told we would get a comp breakfast for our trouble but it never materialized. Will not stay there again.Genuine Hotels.com guest review
Response by JW Marriott Hotel Grand Rapids Dear Craig, Please accept our sincerest apologies for the amenities and service being below the standard we pride ourselves on and strive to exceed. I would be delighted to follow up on your experience to ensure complete satisfaction. Our goal is every guest has a positive and memorable experience; hopefully sometime in the future we will once again have the opportunity to accommodate you while in Grand Rapids and can provide you with a more pleasurable stay. At Your Service, Carrie
"Saturday night stay"
Check in was fast and easy. The room was clean and comfortable with a great view. We booked the breakfast package, so our parking and breakfast were free. We opted for the buffet at 616, and it did not disappoint. The chef cooked an impeccable omelette and the other choices were fresh and delicious. We hope to stay at the JW again.Genuine Expedia guest review
"Perfect Night in Grand Rapids"
Ideal location with great views. Close to everything. Plush and comfortable. Very accommodating staff. While I did not try the restaurant, it looked great.Genuine Hotels.com guest review
Went to a concert at Van Andel Arena. Like the walk way that connects to major spots downtown. Very nice hotel, third stay. Close, $14 self parking a bonus. Good breakfast room service, nicely priced. Hotel room itself, a tad over priced.Genuine Expedia guest review
"a nice treat!"
Stayed overnight while visiting family in the area. Room was very comfortable, food and service were great.Genuine Hotels.com guest review
We wanted to visit a special place. The J.W. was first class all the way and close to the action downtown. Had a lovely time on the porch by the river. Everyone was so friendly and accommodating. The room-service breakfast meal was over the top--a very tasty meal.Genuine Hotels.com guest review
"Best place to stay in Grand Rapids"
This is by far the nicest hotel in Grand Rapids, MI. It's almost surprising that it there! The location is great to all Grand Rapids has to offer, which is getting better every year.Genuine Expedia guest review
"Great hotel, great location, staff was excellent."
The hotel is well located, lots of restaurants and night life nearby, right on the river with a lovely view. Close to museums and cultural events center. The staff was very accomodating, the bar had nice ambiance and a good selection of wines by the glass.. We only ate one meal at the hotel but it was good for late night food.Genuine Expedia guest review
Hotel was way to noise after 12:00. Children running up and down hallways. Intoxicated people loud in halls ways after 2:30am. Not somewhere I would stay again. I travel for pleasure 2 times a month to Grand Rapids.Genuine Hotels.com guest review
Response by JW Marriott Hotel Grand Rapids Dear Colleen, Thank you for staying with us and for taking the time to review us and share your feedback. Please accept our apologies, and we hope to host you for a much more peaceful and restful stay if we have the pleasure of hosting you again. At your service, Carrie S
"Grand hotel on the Grand River"
The JW Marriott is a relatively new hotel: clean, beautiful, and close to downtown. It's an easy walk to Monroe Ave, where outdoor concerts are held, as well as many nice restaurants, the Public Museum, and the Gerald Ford Museum. You can sit outside next to the Grand River and have a drink while watching the sunset. Very beautiful! The valet parking […] is a little pricey but par for big city hotels. The staff is wonderful and we got great recommendations for things to do. Read moreGenuine Hotels.com guest review
"The BEST Hotel in Grand Rapids - No question!"
The JW has long been my favorite hotel in all of Michigan and especially in Grand Rapids. Very few hotels get a 5 out 5 in my book, but the JW does. Recently we stayed and they couldn't check us in for over an hour due to rooms being unavailable. For our inconvenience, they provided us access to the Concierge Lounge and upgraded our room to a suite […] for free (and covered our valet charge). This is the type of service you get at the JW. The hotel is remarkably clean, with no signs of wear, and the best customer service I have ever experienced. Read moreGenuine Expedia guest review
What a beautiful hotel. My husband and three boys visited and truly enjoyed ourselves. I would like to return with just my husband as it is probably a hotel geared toward couples, more than a family. Although the boys truly enjoyed the pool and the day at the beach.Genuine Expedia guest review
"what you would expect"
Our stay began with friendly, helpful staff eager to be of assistance. The rooms were clean with beautiful views of the city. No complaints.Genuine Hotels.com guest review
"Beautiful hotel; horrible service"
My boyfriend and I decided to splurge and stay at the JW for 4 nights for my best friend's wedding. We were greeted at the front desk and checked in.The next day we stopped back at the front desk to get new keys because ours weren't working in the parking garage and they said my debit card didn't go through for their $210 incidental hold. I thought […] that was weird, so I checked my bank account and sure enough, they charged me AGAIN after I paid in full on hotels.com and the front desk agent didn't tell me she was charging my card when I gave it to her to check in. She also didn't tell me the card didn't go through. We aren't rich by any means, but we spent over $800 for 4 nights and I got charged another $800. At this point, the hotel had $1600 of my money and there was nothing they or my bank could do accroding to them to reverse the charge and get me my $800 back. So I was left with no money for our special weekend. The accounting person at the JW acknowledged it was their fault, but all the hotel did was send up champagne and chocolate cake. Yes, that was a nice gesture, but I had no money for the entire trip! I figured a hotel of that caliber would give us more than that. I didn't raise a huge stink about it, but the entire trip I was really upset and it was hard to enjoy our time there. So everyone BEWARE the hotel may charge you twice if you book from this site. I hope this doesn't happen to you. Read moreGenuine Hotels.com guest review
Response by JW Marriott Hotel Grand Rapids Dear Suzanne, Thank you for choosing to stay with us for your special weekend and for your kind words about the beauty of our hotel. We hope you enjoyed your friend's wedding, and are sorry for the impact the room hold had on your weekend. We hope that we can host you again sometime for an outstanding experience the next time you are in Grand Rapids. At your service, Carrie
"Contemporary hotel overlooking the river"
The room was lovely with a great view. the staff were all just wonderful and knocked themselves out to help with anything. There was really only one issue -the hotel is very open in design and there was a huge wedding over the weekend and the music could be heard even in our room. Also the wedding guests were partying all night and kept us awake roaming […] through the hallway talking loudly, quite obviously drunk. This went on all night until 4:00 in the morning. No sleep does not really make for a great vacation. The pool is pretty small for the size of the hotel and was filled with kids. Read moreGenuine Expedia guest review
"Great location in downtown GR"
Very nice hotel, close to restaurants and nightlife. The staff was very courteous and helpful. The room was clean and comfortable. My two only complaints: the wifi didn't work for me and calling the 800 number provided for help was fruitless, and there is no iPod/iPhone dock in the room. I feel like that should be pretty standard for a hotel nowadays […] for listening to music in the room. Other than that, I would recommend this hotel for visitors to Grand Rapids and stay there again if we were to ever return! Read moreGenuine Expedia guest review
Everything was wonderful , we did enjoy our stay in this comfortable hotel , and the restaurant meal was truly excellent !Genuine Hotels.com guest review
Great location! Hotel is very well done in a modern decor. The beds are too firm for my taste but excellent just the same. Only downside was the valets putting the windows down and letting the bugs into the vehicle. Will stay again on our next visit.Genuine Expedia guest review
"Wished I could have stayed longer!"
The entire hotel was absolutely stunning! I had a 'city view'. Would have enjoyed a river view instead. I had a king size bed, very comfy. There was a chaise lounger in the room. I liked relaxing on that while I enjoyed my room service, watching TV. The staff were nice, professional, and courteous. I used the valet parking, which I thought was quite […] a deal. All I had to do was call down to the front desk 10 minutes or so before my departure, and voila! My car was waiting for me at the entrance. NICE! Read moreGenuine Expedia guest review
"Friendly staff and great hotel"
We checked in with Tabitha (I believe that was her name) just before 4 PM with no issues. She asked why we were staying and let her know we took an early weekend to celebrate both my girlfriends and my birthday. The room we got was on the 18th floor with a view of the river which was very nice. Extra clean towels were in the room, bed linens we clean […] and the floor and carpet were spotless. Tabitha had room service send up a snack tray that included both local wine and beer. Woke up the morning and had the breakfast buffet downstairs. The food was very good and included desserts and other items from across Michigan. Overall, this has been one of the best hotels I have ever stayed at. Read moreGenuine Hotels.com guest review
"Couldn't be happier"
I planned a trip with friends to surprise my husband for his birthday! We really enjoyed the hotel and the location. We were able to walk to dinner, the bars, and late night food! We would most definitely stay here again!Genuine Hotels.com guest review
"Made Me Feel Fancy!!"
Our stay at the JW Marriott was wonderful! All of the staff were always so attentive, pleasant and willing to answer any questions that you have. The hotel was very clean, smelled wonderful and was quiet in our area even though we were close to the pool. We were able to walk everywhere we needed to go downtown from our hotel location. Definitely stay […] there again! Read moreGenuine Hotels.com guest review
Worth the money to stay at a JW Marriott. Beautiful hotel that had an incredibly friendly and accommodating staff. Stayed on the 16th floor with a lovely view of the river. Would definitely stay here again.Genuine Hotels.com guest review
"Great hotel with great self parking"
Very nice hotel. Great clean rooms with big windows. Pool was great and very convenient parking ($16 per day). Not the cheapest hotel but you get what you pay for. Short walking distance to all the great GR breweriesGenuine Hotels.com guest review
"great but watch out"
As far as our stay goes it was great! Although we were not happy about some payment issues. My daughter checked into the room for us as she arrived a few hours before us and was told they needed a credit card to check in but no money would be charged to the card. The day we checked out her bank card had been charged along with my credit card. Because […] of this she's had two overdraft charges that the hotel has basically said sorry and nothing else. Although she was told that the card would be fine and not charged they had changed both cards. Still resolving the issue almost a week after the stay. Just be aware. Our stay other than this was great, staff was amazing. Read moreGenuine Hotels.com guest review
An excellent hotel in the heart of Grand Rapids. Service, food, amenities that you would expect at a JW Marriott. All first rate.Genuine Expedia guest review
Extremely pleased. I wish that I had more time to enjoy all that this hotel had to offer. Service was excellent from the valet to room service. I plan on returning next year.Genuine Hotels.com guest review
"Very nice hotel. Easy access to downtown venues"
I've stayed at the Grand Plaza in Grand Rapids and this place is nicer. The staff is excellent and the facilities are top notch. I was very impressed overall.Genuine Expedia guest review
"Exceptional for the price"
A great value for the price. Very comfortable room and terrific bathroom that included a bathtub and separate high-end shower.Genuine Expedia guest review
We had a wonderful stay. Would recommend to anyone who would like to stay at JW Hotel in Grand Rapids, MI.Genuine Hotels.com guest review
"Nice location in downtown Grand Rapids"
Beautiful hotel with an amazing view of the river and located in close proximity to many area restaurants.Genuine Expedia guest review
"Stays here for buisness frequently"
I love this hotel! I stay here whenever I am in GR. The staff is super friendly and accommodating. The beds are the only hotel beds that don't make me miss my bed at home. The food in lounge and restraunt is awesome. What more can I say? I love this hotel!Genuine Hotels.com guest review
"Great for Grand Rapids Raging"
I basically go to Grand Rapids about 2-3 times to escape living in Kalamazoo. JW Marriott has a great location and for the premium price, it delivers what someone would want for $200+ a night. Great room, beautiful modern bathroom, a pretty modern bar ("mixology" which is the latest oontz-type trendy bars in big cities like Miami/Chicago/LA/NYC/DC). […] The staff is nice, the parking is reasonable ($16/day for the garage which is easy to get to via the skybridge or just walking outside) w/unlimited entry/exit. Highly recommended. Read moreGenuine Expedia guest review
"One Night Stay"
Stayed in GR for the first time, for a competition that was in town. Check in wasn't until 4p, but were allowed early check in (2p) because the room was ready. They also let precheck our luggage (10:30a), so we could explore the city while waiting. Valet and check in was fast and friendly. Room was clean (no smell or odor of cleaning supplies), couldn't […] find a thing wrong. Bed and pillows, comphy. Robes were a nice touch. Bathroom was bigger than some we've had. Double headed shower, that was separate from the tub is always a plus. We were on the 11th floor, but elevator wait, was never a problem, even with full hotel occupancy. River view from the room was great, almost full wall windows. Book lights attached to the headboard, another nice feature. Mini refrig-yes! Free wi-fi, yes! Some guest noise from the hallway, but I think that's a given. Nothing from adjoining rooms. Breakfast, which was included with the room, was very good. Love the noon checkout, opposed to most, that will have 11a. Checkout via the TV, easy!, and just a quick text to valet, to retrieve our vehicle was nice. Read moreGenuine Expedia guest review
"Great place to stay"
I come into GR for business often and always stay at the JW!Genuine Hotels.com guest review
Everything was amazing! From the Valet to the room service. Everyone was very friendly and accommodating, only place we will stay :)Genuine Hotels.com guest review
The Hotel was wonderful! We enjoyed ourselves! We will b back! Great service!Genuine Hotels.com guest review
"Great hotel with excellent service"
As the title says. A great stay. I would recommend the river view rooms or city view floor 15 or higher.Genuine Hotels.com guest review
"Close to great restuarants and activities"
We went for the weekend and enjoyed our stay! The Grove and Brewery Vivant should've one your list. Parking was easy!Genuine Expedia guest review
"I liked the hotel in general."
The only bad comment i have to say is about the pillows. They were uncomfortable but not terribly bad.Genuine Expedia guest review
"walking distance to so much!"
I was so excited to stay here after reading the reviews and talking to people who have stayed here. I was not disappointed. Every employee we came across was so friendly and helpful. My biggest complaint would be walking through the conference area to get to the parking structure. Not a huge deal, just a little awkward when leaving in the morning. We […] left the hotel for dinner but came back for dessert at the 616. It was delicious and again, great service. We ordered late night room service and were pleasantly surprised with how great the food was. The hotel was in a great spot, walking distance to a ton of bars and restaurants and a amazing view of the river. Read moreGenuine Hotels.com guest review
"Holidays at JW GR"
Overall a nice stay. Six one six restaurant was incredible with fabulous food and great staff. Only downside was that front desk staff were less than warm, and several different times I walked past front desk and staff were preoccupied socializing with friends outside hotel. Level of service from front desk was not up to par.Genuine Expedia guest review
"downtown on the river"
This is a very nice hotel. Stay here if you can afford it!!Genuine Hotels.com guest review
"moving daughter to GR"
Very good and best hotel in Grand Rapids we have stayed at.Genuine Hotels.com guest review
It was very nice and comfortable stay. Friendly and courteous staff. Although he had noisy neighbors. Our request to move was granted quickly. Bathrooms were luxurious, bed was a little hard.Genuine Hotels.com guest review
"Best hotel ever!"
We missed our flight and had to spend a night in Grand Rapids. I booked the room and we arrived at the hotel to valet service. They took care of our bags and our car and while we were waiting for our sweet to be cleaned they took us up to a waiting room where they had refreshments of all kinds and a staff that would get you anything you needed. After […] that we went up to our sweet to unwind for the night. It was furnished with a spa tub with a separate shower that would put some of the nicest homes to shame, not to mention that it was bigger than most hotel rooms all by itself. Off the bathroom was a bedroom with down comforter and pillows to match. You had your own TV in the bedroom as well as in the main living space which was also off the bathroom and the bedroom. You had a sofa and two chairs with a work desk directly behind that. Every inch of this week was surrounded with windows which made it a beautiful place to stand and look out from the 20th floor especially since it was Almost Christmas and it has just snowed. Read moreGenuine Expedia guest review
This hotel has one of the nicest actual guest rooms I've ever stayed in. I've travelled for over 20 years all over the world and can honestly say that. The rooms are really comfortable and well equipped including the bed and bedding. Check in was quick and painless. Self parking is across the street with a pedestrian walkway bridge to hotel. In room […] dining was surprisingly delicious! Seriously the best room service food I have ever had! The chef's homemade chicken noodle soup is amazing and perfect for a weary traveler on a snowy night. Read moreGenuine Hotels.com guest review
"Nice hotel on grand river"
Nice stay. Close to good restaurants. Great pool. Beautiful hotel.Genuine Expedia guest review
"Beautiful rooms, great amenities and staff"
Worth every penny!Genuine Expedia guest review
The stay was very nice, we like our room on the cooler side and it never got to a pleasant setting for us. Little stuffy. Other then that, it is a very nice hotel.Genuine Hotels.com guest review
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