From the moment you walk in you can smell the eucalyptus. From the design of the rooms and the hotel itself, to the smells, this hotel was amazing! Was there for a concert at the Intersection, which was just a 8 minute walk from the hotel. Along with being within walking distance from 2 museums.Genuine Expedia guest review
The room was extremely neat. I'll not hesitate to recommend this hotel to others.Genuine Expedia guest review
one of the nicer hotels i've stayed in.Genuine Hotels.com guest review
"Hotel near hockey game with walkway to arena."
Very nice stay, overlooked river, wonderful bed and bedding and awsome bathroom.Genuine Expedia guest review
My boyfriend and I spent two nights in Grand Rapids. We decided to splurge on the hotel. So glad we did. We really enjoyed our time here and the hotel choice really made it. Super clean, friendly, helpful staff, awesome views, and I couldn't get over how good everything smelled!! Worth the price.Genuine Expedia guest review
We arrived 1 hour early and were able to check into our room. At check in the girl ask us if we were there for a special occasion, told her it was our 28th wedding anniversary. Went for a walk down by the river stopped at the BOB for drinks and snacks. Arrived back to our room and there was 2 beers, nuts, cheese and crackers in our room with a congratulations!!! […] AWESOME nice touch. Plan on going back for our 30th. Read moreGenuine Hotels.com guest review
"well located and very comfortable."
No complaints. nice view and easy to get around town from there.Genuine Expedia guest review
Everyone on staff was incredible. We had stopped in at six one six and service there was great as well. Highly recommend the michigan brews hospitality tray from room service. We will defiantly be staying there again next time we are in town.Genuine Hotels.com guest review
The hotel and view from hotel was beautiful, the staff was friendly and helpful, everything about it was just great.Genuine Hotels.com guest review
"Great hotel, great location"
Wonderful hotel, helpful staff, and perfect location.Genuine Hotels.com guest review
"Art Prize stay:"
My daughter and I enjoyed our stay with you 100%............and the Art Prize was great. Only wish we could have stayed a couple of more days.Genuine Expedia guest review
Great location, fantastic facility loaded with friendly staffGenuine Hotels.com guest review
The hotel and amenities were great, but way overpriced.Genuine Hotels.com guest review
"Best hotel in the city"
As the title says, this is the best hotel in Grand Rapids. This was our third stay, everything about the room is luxurious. Front desk staff is always very helpful. Normally I'd give JW Marriott five stars. Two small things lowered the rating this time. We received a handicap room, but didn't realize until late at night when we entered the bathroom. […] The shower is one of the best features of the room normally, but this particular one was much less comfortable. Instead of the luxurious overhead shower head, we had the removable handheld kind. When attached to the wall, it shoots directly vertical, and basically at eye level. This resulted in a much more aggravating experience than the relaxing ones we were used to from previous stays. Since it was late at night before we noticed, it didn't seem worth it to ask for a room change. Also, while no one stays in a five star hotel for the TV, I was disappointed in the signal. After dinner we stopped at a bar to watch the baseball game. My wife was tired before the game ended, so we headed back to the room. I tried to finish watching it there, but the signal was so choppy that it made it near impossible to see what was going on. Eventually the choppiness stopped, only to have the contrast go so dark that you could only see the white jerseys. Again, TV isn't the reason to choose a hotel, but when paying as much as we did for a two night stay, it is a little irritating. Read moreGenuine Expedia guest review
This hotel is in the middle of the ArtPrize event and located on the Grand River. The level of service was top-notch and the hotel is clean and contemporary. Our room on the 16th floor had a great view of the downtown area and part of the river. It was very clean, comfortable and nicely decorated. We enjoyed the extensive and hiqh-quality breakfast […] buffet at Bin 616 and drinks in the lobby at Mixology. I would definitely stay here again next year for ArtPrize. Read moreGenuine Hotels.com guest review
A bit pricey but a great location and hotelGenuine Hotels.com guest review
"JW Marriott - Grand Rapids"
Excellent service, rooms, parking, nearby restaurants. Great experience. I would recommend this hotel to my friends and family.Genuine Hotels.com guest review
We enjoyed everything about our stay, the view, the room, the breakfast buffet, averything was neat and clean and well appointed.Genuine Expedia guest review
"Slow Internet in room"
Nice hotel, lots of restaurants within walking distance. But... Poor mattress and poor Internet in the room.Genuine Hotels.com guest review
"Great upscale hotel."
Very pleased with this hotel. Very clean and friendly. Excellent valet, front desk and waitstaff!Genuine Expedia guest review
"The curious case of the brides missing retainer"
Just about everything about this hotel was fantastic. My only complaint and a big one is at 1:30 in the morning my phone started ringing waking me and my wife and did not stop for quite some time. I just thought it was pranksters. I am a very light sleeper and had not slept in a few days due to uncontrollable circumstances. At 2 am someone started pounding […] on my door. Again waking me and my wife. I go to the door to find 2 people from the hotel staff banging on my door. At this point I'm thinking there is a fire or something horrible happening. It turns out a bridezilla had lost her retainer and thought the hotel overlooked it while cleaning our room. They asked us to search our room at 2 am for a retainer. There was no retainer! It was like pulling teeth but we did get one of our 2 nights reimbursed. All the staff at the hotel were 5 star except for the two with the bad laps in judgment. Read moreGenuine Expedia guest review
"Very nice hotel, recommended"
First time in Grand Rapids, and we liked this hotel very much. Very modern, which I like, with an oval floor plan which makes it more interesting. The room was great and clean, very nice finishes, as well as the bathroom, I dislike tubs but this room had both tub and shower which was a nice bonus. We ate at the restaurant too, and the food was excellent, […] good service. The lobby was very crowded and loud, and we had to wait a bit long to be checked in, but it was OK. A minor complaint is that the room doors are not sound-proof, so when people talk loud or laugh in the hallway, it sounds like they are inside the room. But this is true in most hotels. Read moreGenuine Hotels.com guest review
"Best hotel in GR"
Great modern amenities. Very friendly and helpful staff. Located right in the heart of downtown. No complaints and we had a very enjoyable and relaxing stay.Genuine Expedia guest review
"Anniversary get a way"
Stayed in downtown Grand Rapids. Had a wonderful time. Great HotelGenuine Expedia guest review
"Nice hotel, the location was very convenient."
My experience was a brief stay but a very pleasant. The room was comfortable and quiet and I could relax.Genuine Expedia guest review
"visiting my son during his intership"
Beautiful hotel,good location and reasonable food and drink pricesGenuine Expedia guest review
Very nice, clean hotel with great amenities. Within walking distance to restaurants, museums, businesses downtown. Will definitely return.Genuine Hotels.com guest review
I always use the JW when traveling for business and for pleasure. First rate hotel.Genuine Expedia guest review
"Exceptional Customer Service"
I travel frequently, and the customer service was exceptional from valet and front desk to restaurant and housekeeping personnel! The room was very comfortable with a nice chaise lounge to enjoy the water front view. The breakfast buffet was nice, especially the house made yogurt parfait!Genuine Hotels.com guest review
Best bed, linens, task chair and shower head you could ever find.Genuine Hotels.com guest review
"Comfortable and Convenient"
Very nice, clean and comfortable hotel that is conveniently located in downtown. Just walking distance to many nice restaurants. Staff is very courteous and accommodating. Will stay here again on our next visit.Genuine Expedia guest review
Got out of town for a weekend and chose the JW. Cool layout, different lighting at night, very clean, good staff. Rooms were larger than average and very clean. Bar was fun with nice lighting and good layout, but most of the breakfast buffet was cold so order off the menu.Genuine Expedia guest review
"A Mini-Vacation out of a Business Trip"
We absolutely loved it, and wish we were there now. We were in GR to support the Bissell Pet Foundation and for job interviews for my husband. We loved our stay so much and can't wait to return. We were married a year ago, and haven't had a chance to take a honeymoon, so this little business trip really was our first "vacation" together away from our […] dogs and our everyday life. It was lovely! The staff was so wonderful to us when we needed to stay an extra night for additional job meetings. They congratulated my husband on a successful day of meetings with a personal note, 2 beers and a cheese platter in our room at the end of the day. It was a beautiful few days, so we really enjoyed the outside patio of Six One Six for lunch and an after-work cocktail. What a great spot for a glass of wine on a summer evening! Read moreGenuine Hotels.com guest review
The staff was very helpful and nice. The room was beautiful and the view was awesome! It was within walking distance to many restaurants and bars.Genuine Hotels.com guest review
"Helpful and friendly staff. Food is top notch."
One of the best hotel experiences. Wonderful having drinks by the river. Super friendly young staff.Genuine Expedia guest review
"Wonderful hotel and staff."
Fantastic one night stay. rooms clean and comfortable.Genuine Expedia guest review
"Great Location right on the water"
What a great spot for a hotel, right off the river. The rooms were super clean, service excellent and overall this was a great stay in GR.Genuine Hotels.com guest review
"Located in the heart of Grand Rapids"
Our room was wonderful! Beds are very comfortable, bathroom is beautiful and room was very clean. Wonderful service and great bar and restaurant! Perfect location right in the heart of Grand Rapids and close to everything! Loved staying there and will stay there again!Genuine Hotels.com guest review
"Enjoyed my stay"
People were great, beds were very comfortable. Room was clean and had a nice river view. Location was perfect.Genuine Expedia guest review
"Weekend away for Winter beerfest"
The hotel was very noce, new and swanky. The room and common areas were very clean and well maintained. The staff was extremely professional, friendly, and accomodating. The food and drinks were all very tasty and prepared well. My only complaint would be that the hotel room charge is overpriced in my mind. I have stayed at many hotels across the US […] and world, many of which were as nice or nicer and I feel that this hotel was the most overpriced. I stayed her on a Wednesday night for buisness the week before my stay with my wife and friends and my bill at checkout for the room, valet, and taxes was well over three hundred dollars. WOW! for one night. Read moreGenuine Hotels.com guest review
Very helpful and friendly staff. Nice room and fitness facilities.Genuine Expedia guest review
Small rooms for the price. Check in staff was not very nice. We arrived about 40 minutes early and they refused to check us in, even though the room was ready. There were about 60 people in the lobby waiting to check in. Everyone was told you couldn't check in early. Made no sense. Then around 3:45 there was a huge line with only 2 people checking customers […] in.....very frustrating Read moreGenuine Expedia guest review
"Best place to stay for concerts at Van Andel"
We had the best time in Grand Rapids. We were there for the Journey concert. The Hotel was spectacular. Great location. Just a short walk away from the arena and The B.O.B. Best part: it was 19 degrees out and we were able to take the indoor walkway all the way over to the arena! Never had to go outside! (:Genuine Hotels.com guest review
Great Service, especially the valet guys taking care of my Big Truck!!Genuine Hotels.com guest review
"Great overnight stay"
Stayed with friends and were able to walk to the van andel arena for the griffin hockey game and to Devos place easily. Walk to Devos was great because we never had to go out in the cold Michigan weather.Genuine Hotels.com guest review
"Best place to stay in Grand Rapids hands down"
Best place to stay in Grand Rapids. Hotel is immaculate and staff is professional and friendly.Genuine Expedia guest review
Very nice hotel. Would definitely stay again.Genuine Hotels.com guest review
"Fantastic Location and Quality Service"
The Hotel is centrally located in downtown Grand Rapids and provides easy access to just about everything.Genuine Hotels.com guest review
Excellent accommodation, updated hotel rooms. Room service on the high side price-wise. As for their in-house restaurants, their menu items were limited, and with some you had to dress up. Location was good, access to parking and skywalk was good for getting to the concern at Van Andel. We've stayed at all three hotels on the skywalk for concerts, including […] the Grand. I think this hotel is the best of the three. We will be staying here again. Read moreGenuine Hotels.com guest review
My neighbors were smoking marijuana and the staff was not prompt in dealing with the situation.Genuine Expedia guest review
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