"Nice hotel, the location was very convenient."
My experience was a brief stay but a very pleasant. The room was comfortable and quiet and I could relax.Genuine Expedia guest review
"visiting my son during his intership"
Beautiful hotel,good location and reasonable food and drink pricesGenuine Expedia guest review
Very nice, clean hotel with great amenities. Within walking distance to restaurants, museums, businesses downtown. Will definitely return.Genuine Hotels.com guest review
I always use the JW when traveling for business and for pleasure. First rate hotel.Genuine Expedia guest review
"Exceptional Customer Service"
I travel frequently, and the customer service was exceptional from valet and front desk to restaurant and housekeeping personnel! The room was very comfortable with a nice chaise lounge to enjoy the water front view. The breakfast buffet was nice, especially the house made yogurt parfait!Genuine Hotels.com guest review
Best bed, linens, task chair and shower head you could ever find.Genuine Hotels.com guest review
"Comfortable and Convenient"
Very nice, clean and comfortable hotel that is conveniently located in downtown. Just walking distance to many nice restaurants. Staff is very courteous and accommodating. Will stay here again on our next visit.Genuine Expedia guest review
Got out of town for a weekend and chose the JW. Cool layout, different lighting at night, very clean, good staff. Rooms were larger than average and very clean. Bar was fun with nice lighting and good layout, but most of the breakfast buffet was cold so order off the menu.Genuine Expedia guest review
"A Mini-Vacation out of a Business Trip"
We absolutely loved it, and wish we were there now. We were in GR to support the Bissell Pet Foundation and for job interviews for my husband. We loved our stay so much and can't wait to return. We were married a year ago, and haven't had a chance to take a honeymoon, so this little business trip really was our first "vacation" together away from our […] dogs and our everyday life. It was lovely! The staff was so wonderful to us when we needed to stay an extra night for additional job meetings. They congratulated my husband on a successful day of meetings with a personal note, 2 beers and a cheese platter in our room at the end of the day. It was a beautiful few days, so we really enjoyed the outside patio of Six One Six for lunch and an after-work cocktail. What a great spot for a glass of wine on a summer evening! Read moreGenuine Hotels.com guest review
The staff was very helpful and nice. The room was beautiful and the view was awesome! It was within walking distance to many restaurants and bars.Genuine Hotels.com guest review
"Helpful and friendly staff. Food is top notch."
One of the best hotel experiences. Wonderful having drinks by the river. Super friendly young staff.Genuine Expedia guest review
"Wonderful hotel and staff."
Fantastic one night stay. rooms clean and comfortable.Genuine Expedia guest review
"Great Location right on the water"
What a great spot for a hotel, right off the river. The rooms were super clean, service excellent and overall this was a great stay in GR.Genuine Hotels.com guest review
"Located in the heart of Grand Rapids"
Our room was wonderful! Beds are very comfortable, bathroom is beautiful and room was very clean. Wonderful service and great bar and restaurant! Perfect location right in the heart of Grand Rapids and close to everything! Loved staying there and will stay there again!Genuine Hotels.com guest review
"Enjoyed my stay"
People were great, beds were very comfortable. Room was clean and had a nice river view. Location was perfect.Genuine Expedia guest review
"Weekend away for Winter beerfest"
The hotel was very noce, new and swanky. The room and common areas were very clean and well maintained. The staff was extremely professional, friendly, and accomodating. The food and drinks were all very tasty and prepared well. My only complaint would be that the hotel room charge is overpriced in my mind. I have stayed at many hotels across the US […] and world, many of which were as nice or nicer and I feel that this hotel was the most overpriced. I stayed her on a Wednesday night for buisness the week before my stay with my wife and friends and my bill at checkout for the room, valet, and taxes was well over three hundred dollars. WOW! for one night. Read moreGenuine Hotels.com guest review
Very helpful and friendly staff. Nice room and fitness facilities.Genuine Expedia guest review
Small rooms for the price. Check in staff was not very nice. We arrived about 40 minutes early and they refused to check us in, even though the room was ready. There were about 60 people in the lobby waiting to check in. Everyone was told you couldn't check in early. Made no sense. Then around 3:45 there was a huge line with only 2 people checking customers […] in.....very frustrating Read moreGenuine Expedia guest review
"Best place to stay for concerts at Van Andel"
We had the best time in Grand Rapids. We were there for the Journey concert. The Hotel was spectacular. Great location. Just a short walk away from the arena and The B.O.B. Best part: it was 19 degrees out and we were able to take the indoor walkway all the way over to the arena! Never had to go outside! (:Genuine Hotels.com guest review
Great Service, especially the valet guys taking care of my Big Truck!!Genuine Hotels.com guest review
"Great overnight stay"
Stayed with friends and were able to walk to the van andel arena for the griffin hockey game and to Devos place easily. Walk to Devos was great because we never had to go out in the cold Michigan weather.Genuine Hotels.com guest review
"Best place to stay in Grand Rapids hands down"
Best place to stay in Grand Rapids. Hotel is immaculate and staff is professional and friendly.Genuine Expedia guest review
Very nice hotel. Would definitely stay again.Genuine Hotels.com guest review
"Fantastic Location and Quality Service"
The Hotel is centrally located in downtown Grand Rapids and provides easy access to just about everything.Genuine Hotels.com guest review
Excellent accommodation, updated hotel rooms. Room service on the high side price-wise. As for their in-house restaurants, their menu items were limited, and with some you had to dress up. Location was good, access to parking and skywalk was good for getting to the concern at Van Andel. We've stayed at all three hotels on the skywalk for concerts, including […] the Grand. I think this hotel is the best of the three. We will be staying here again. Read moreGenuine Hotels.com guest review
My neighbors were smoking marijuana and the staff was not prompt in dealing with the situation.Genuine Expedia guest review
It was a very nice stay. My wife and I wanted to get away for an overnight stay for our 25th wedding anniversary and decided to drive to Grand Rapids to do so. Great city. Very clean. Other than a lot of restaurants it needs for night life.Genuine Hotels.com guest review
"Great hotel for everyone"
Very clean, friendly staff, rooms were great! Walking distance to everything...skywalk to Van Andel Arena.....A must stay for all concerts!Genuine Expedia guest review
Beautiful room and great view. Very clean and comfortable. Only thing of complaint was that you had to pay to park at the hotel and you couldn't check in till 4!Genuine Expedia guest review
"Beautiful hotel and great downtown location"
The hotel is beautiful and very clean. Personnel were wonderful. Very close to convention center and great fun restaurants and shopping. Definitely would stay again.Genuine Hotels.com guest review
"Highly recommend this hotel."
Stayed only 1 night, but loved this hotel. Very clean, great amenities, big, clean bath, nice view of river, great downtown location, friendly and helpful staff.Genuine Expedia guest review
A very nice hotel, will definitely choose again next time in Grand RapidsGenuine Expedia guest review
"Great hotel. Great downtown location."
Great hotel. Great location. Substandard service in the lounge led us to skip the restaurant for dinner. We went next door to Reserve instead. Reserve was awesome. Knowledgeable staff with a real "mixologist" behind the bar!Genuine Hotels.com guest review
"Relaxing luxurious hotel"
Beautiful luxurious bathtub and shower. So relaxing and quiet hotel atmosphere.Genuine Expedia guest review
"Loved this hotel!"
Great Hotel very aesthetically pleasing. Everything in the hotel is pleasing to the eyes. Lots of elevators. Great pool area that even had steam rooms. The room had large windows overlooking downtown. The shower and tub combo is excellent. I loved showering with the dual shower heads. The bed linens and bed were so comfortable I didn't want to leave! […] Very central location. Everything is within walking distance. If your heading to Grand Rapids and can spend the dime. Get a room here, you won't regret it. Read moreGenuine Expedia guest review
Pleasant, helpful staff, comfortable well maintained rooms. Exceptionally clean - slept great, beautiful bathroom. Families with young kids might prefer a different atmosphere, but we're looking forward to our visit in the fall with our adult kids. Views from the patio were lovely and relaxing; great location for visiting museums.Genuine Expedia guest review
"Not a kid friendly hotel."
Very clean and professional staff, no detail missed.Genuine Expedia guest review
Over all it was a pleasant experience, However, the choice of in-room seating was unacceptable. The Chaise was unnecessary and cumbersome. An additional upholstered chair would have been far better. The room lacked a baggage stand in spite of the seat at the foot of the bed.Lastly, the water pressure in the lavatory faucet was nearly non-existant.Genuine Hotels.com guest review
"Location was everything a person could want & more"
The room was clean and very comfortable. View of the river was awesome. This hotel was within walking distance of some awesome restaurants, pubs, museums, etc., and there were many covered walkways, so you didn't even have to go outside for the most part!Genuine Hotels.com guest review
Great stay! Hotel was not filled and we ended up getting upgraded to the 19th floor, with a corner view! Convenient location, highly recommend!Genuine Hotels.com guest review
"JW Marriott Grand Rapid Experience."
From the front desk to the bell men the service was top quality Marriott service that only Marriott knows how to do. The maid service and conceirge lounge staff was on top of everything, The lounge and restaurant were fantastic. The room was clean and the turn down service was an added feature. I would recommend this hotel to all my busines and personal […] friends. Read moreGenuine Expedia guest review
Everything was great - the food was amazing!Genuine Hotels.com guest review
Wonderful hotel, friendly staff!Genuine Hotels.com guest review
"Room not as stated"
We had booked a deluxe room requesting a King Size bed. We arrived and were told that there were no more king beds available. Then we got into our room and we were given the handicap room, with a standard bathtub and a huge handicap set in it. Not the seperate walk in shower/ tub that is listed as standard in every room. After asking if there were any […] normal rooms available we were then moved into a King Bed room with normal bathroom, which was great. I am not sure why we were not given the room we requested initially, but we were very dissappointed with the service. The hot tub was also broken, as was our ice machine on our floor. Seemed to not be our luck with our stay. The location in convenient to downtown, but with no gaurantee that you will get the room you requested, not sure if it is worth the additional money spent, especially if you were looking for a relaxing time away and were looking to utilize the amenities offered. When they are broken or not available it does not matter. Read moreGenuine Hotels.com guest review
"What A Hotel!"
I had pretty hight expectations for the JW, and it didn't disappoint. Great service, great amenities, and right where you want to be in Grand Rapids. I'd definitely stay again.Genuine Hotels.com guest review
Great on every level. The views, the amenities, the service, all outstanding. We did wish more guests would read the signage in the pool area and keep children out of the steam rooms, but that isn't the hotel's fault. Loved our stay and will go back!Genuine Expedia guest review
"The JW Marriot in Grand Rapids, Michigan"
We purchased tickets to see a country artist perform at Van Andal Arena downtown Grand Rapids. We booked a room at the JW Marriot for two adults and our teen daughter and her friend. On arrival, check in and valet parking were a breeze. Our room had a veiw of the water at an additional cost. Well worth it! The Grand River was so beautiful as we stood […] and pointed out where Nesse the Loc Ness monster was located during the first ever Art Prize. The girls took off to swim in the pool while my husband and I stayed and relaxed in the room with our wine in hand. When the girls returned we freshened up and headed to dinner at the hotel restaurant where we dined on delectable home grown vegetables and meat from the local farms. The food was delicious and the service was very good. We were told about a sky walk with walk ways to get to Van Andal Arena. We were able to walk about 10 or 15 minutes under cover so we would't have to deal with the snow and ice on tne streets. After the concert we took the sky walk back to the hotel and ordered late night room service. Home made guacomole and chips, and root beer floats for all! In the morning we slept in until 10:00 and ordered room service for breakfast. The breakfast was very good too. We just relaxed and talked of our nice getaway in Grand Rapids. We will come back and do this again. Thank you JW Marriot staff for our wonderful stay! Read moreGenuine Hotels.com guest review
"5 stars in every category"
It's rare that I would give every category of a hotel the maximum amt. of points, or stars that are available. However, in this case that is exactly what is warranted. We have been to Grand Rapids many times, but never stayed at the new J.W. Marriott. We had heard good things, and as it was my husband's birthday I decided to splurge a bit, but not really […] dramatically more than some of the hotels we have stayed at downtown. It was truly worth the expenditure: the staff was great, we loved using the walkway to get where we wanted to at night, and we had a beautiful room that was a joy to come back to. We bought the pkg. with breakfast each day, and Henry at the omelette bar made my morning each day. We also loved what they did with the small space for the bathroom - in fact we'd like to do something similar in our own home. So, thumbs up to J.W. Marriott, we would recommend this to anyone! Read moreGenuine Hotels.com guest review
"MARRIOTT IN GRAND RAPIDS, MI."
WHILE THE HOTEL WAS CLEAN AND VERY LOVELY, WE WERE NOT SATISFIED AS I HAD SPECFICALLY REQUESTED A ROOM FOR THREE ADULTS WITH "TWO DOUBLE OR QUEEN BEDS" WE GOT A ROOM WITH ONE KING BED. WE ASKED FOR A DIFFERENT ROOM BUT WERE TOLD THAT THERE WERE NO OTHER ROOMS AVAILABLE. THEY DID BRING US SOME EXTRA BEDDING, BUT MY SISTER HAD TO SLEEP ON A CHAISE LOUNGE […] AND WAS NOT AT ALL COMFORTABLE. I RATHER DOUBT I WOULD USE THIS HOTEL AGAIN. Read moreGenuine Hotels.com guest review
"Will definitley return on next GR trip"
I have now visited GR twice in the past 5 weeks and as my business continues to grow in this region will make the JW Marriott my GR home.Genuine Expedia guest review
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