Hotel staff was not aware that I had booked through hotels.com when I arrived at the Days Inn. Once they located my reservation after a 15 minute wait, they tried putting me in a room with two doubles after I had already reserved a king non-smoking through hotels.com. This took a while longer to get sorted. Bedding was discolored, not sure it was clean. […] The following morning, a new staff member was running the desk. Same lack of customer service here. The staff at Days Inn had to make phone calls to someone with every question I had, it was as if they didn't know what they were doing. Overall the service of the hotel staff during my recent stay will keep me from ever staying at a Days Inn again. Read moreGenuine Hotels.com guest review
"close to concert attended"
DisappointingGenuine Hotels.com guest review
Filthy dirty room, Corporate should be ashamed their logo is on the door.Genuine Hotels.com guest review
The room was about what we expected. We did have some issues with the frig in the room. It wasn't cooling properly. The breakfast was unexceptable. The same eggs stayed on the bar for three of our four day stay. They had a green cast..no lie!Genuine Hotels.com guest review
Disappointed with the overall experience.Genuine Hotels.com guest review
The room I reserved was not available upon arrival so had to use a room with only 1 bed and a pull out couch for the first night. The couch turned out to be a very small single bed pull out. Both rooms were old and unkept as was the entire hotel. Smelled old and musty. Also, I left some unopend canned drinks in the 1st room and upon my return the drinks […] were gone. When I asked the clerk about the drinks I was told they thought I had left the room and so housekeeping took the drinks home. This is unacceptable. Read moreGenuine Expedia guest review
"So so hotel"
older hotel. Beds were very comfortable. Food was 6 miles away which I didn't expect.Genuine Expedia guest review
"Makes me think...One night stay"
This hotel is a great example of a one night hotel. If you stay more than one night you will start seeing more and more disappointing details. I believe this is a reopen or under new management because the staff is quite small. Same person clearing breakfast also working on rooms. But if it is a stop during your roadtrip you'll be fine.Genuine Hotels.com guest review
"Will not stay here again"
The reservation for a room with a king size bed was not honored, the room smelled of bleach both days and there were what appeared as wet spots on the floor in the room, the hotel lobby and hallway. There was no card reader to access the second story from the end of the building so you had to enter from the lobby. The hot breakfast was a joke as absolutely […] no attempt was made to take care of the patrons, no cups for drinks, syrup was in a gallon jug with only a little in the bottom of the jug, no one was partaking of the hot breakfast and neither did we as there was no value in it. Read moreGenuine Expedia guest review
we enjoyed our stay. Management was very helpful to us. All in all we had a very good stayGenuine Hotels.com guest review
The price was good, so I went for it - learned my lesson. Waited for 20 minutes before anyone came to the front desk (booked through Expedia and already paid, or I would have gone elsewhere), and the condition of the room was poor. Dingy/mildew smell mixed with that of cigarette smoke throughout the property. Dog barking all night in the next room did […] not help - we called the front desk, but this issue was never resolved (3-night stay). People were loud, and the doors on each end of the building were never shut - anyone can walk in/through at any time. My wife and I needed a quiet place to spend the weekend on a shoestring budget - we made the wrong choice. Read moreGenuine Expedia guest review
Close to main roads to get around the city. Breakfast each day was nice. The cleaning staff did not do their job.....bathroom floor not clean, supplies not filled each day, staff missed cleaning one day. Desk service was very helpful and attentive with our needs. Stay at Amarillo, Days Inn for one nite and it was very clean and newer.Genuine Hotels.com guest review
Rooms need to be updated- air conditioner in room was very loud. Shower was hard to get turned on.Genuine Hotels.com guest review
"Very clean, friendly staff, beautiful rooms"
The internet was also very fast, the location was great... Was shocked that it only had 2 stars. I was weary about how things would go because of this, but was there four days and everything was just fine!Genuine Hotels.com guest review
Was good. Some off the other guests were quite noisy late into the nightGenuine Hotels.com guest review
We had to evacuate for a hurricane and stayed here for 2 nights. The staff was wonderful! The room was well cleaned! Bed linen looked and felt brand new! Carpets were clean and not sticky like most hotels. The breakfast was great. The location was great. The list goes on! If i ever come back to Tyler, Texas this is where i'll be staying :DGenuine Hotels.com guest review
The attendants were very friendly. But the rest of the stay was very inadequate. There aren't enough parking spaces. The room had a stuffy smell. The bed was super firm on the edge of the bed and mushy in the middle..There was a gap between the bottom of the door and the floor that was so big you could see people's feet when they walked down the hall. […] The second night our key didn't work. We went to the front desk for help to find no one there. We called the hotels number and when the attendant finally answered we had to wait for him to come from a room upstairs somewhere. The free breakfast was cereal, waffles, stale danishes, milk, orange juice, or coffee. We won't be staying there again. Read moreGenuine Hotels.com guest review
My wife wanted to leave when she saw the hotel. There were boarded up sections of the hotel and we were worried about security.Genuine Hotels.com guest review
Response by Days Inn and Suites Tyler We want to apologize your experience with us. To insure how important your safety to us we have installed security camera through out property and we have 24-hour desk clerk is on duty. We hope you would give us another chance to show you how important your safety to us. Thank you
I had read the previous reviews and was a little concerned but the room had been updated. The air worked great. Microwave and fridge in the room. Right on the loop close to a great restaurant. Breakfast served and coffee maker in the room. For the price I got it was a great deal.Genuine Hotels.com guest review
clean ,good service,great price!Genuine Hotels.com guest review
"Tyler Express & Inn comfortable place on Loop 323"
Room had fridge and microwave, you had to plug them in and clothes hangers on request. Wake up call came an hour early because they forgot to reset their clocks after the time change. Breakfast included sausage sandwiches which was nice. Room was spacious.Genuine Hotels.com guest review
Hotel was dirty outside, bedding was thread worn with holes, lights did not work. Door was hard to opne.Genuine Expedia guest review
This hotel was a dirty dump. My wife checked in and went to the room and checked back out. The room was terrible. It also looked like they were hosting a gang convention. Did not seem safe.Genuine Hotels.com guest review
"Pass this by and do yourself a favor"
I should have slept in my rental car. Sheets never changed my entire time there....complementary breakfast was dry cereal and a brown banana.Genuine Expedia guest review
"Convenient Hotel In Tyler Texas"
Very impressed with the Hotel manager and his wife, both were very helpful during our stay. Room was larger than average and the included breakfasts were more than adequate. Thoroughly enjoyed our 8 day stay. Hotel is very near all major routes very handy if you are touring in the area. All public areas were clean and tidy and cleaned every day, our […] room was kept well serviced and all staff were all excellent. Would definately return to hotel and therefore recommend a stay here. Read moreGenuine Hotels.com guest review
"Estancia en Tyler, Texas."
El personal que da el servicio de limpieza, no realizaba en su totalidad el trabajo, por ejemplo: la limpieza en los sanitarios, el cambio de sabanas, etc. La habitación era hermética, no se podían abrir las ventanas, siempre se tenia que usar el sistema de calefacción. La alfombraba de pasillos y habitación en mal estado. Es muy visible la falta […] de mantenimiento. Read moreGenuine Expedia guest review
"This place is a dump."
08/11/14 Chad K Omaha
Came here for a business trip for the week. The carpet under the A/C was soaked, the toilet seat was disgusting, and the whole building shows severe signs of aging and wear. The service was alright, but the place is in bad shape. It would be best if they bulldozed the lot and rebuilt from the ground up.
08/10/14 Peggy H United States
the only problem I had was kids were running up and down the hallway and nobody was telling them to quite down. I was already in bed and kept thinking they were going to stop any minute but they went on and on, should have told them myself but didn't.
07/07/14 Marla C Tyler
Bed was very comfy. We wish the air could if been on when we entered, it took awhile to cool off. Wasn't enough toiletries and we had to ask for reg coffee there was only decaf. Check in was easy. Staff was friendly. They didn't speak good English though. Over all I would go back. 7 miles off interstate. No pool
06/30/14 Travis C Tyler
4 people only 2 towels sofa bed slept one person and it did not have.sheets mattress was filthy, will not ever go back.
"no elevator, rude manager, no electricity in 1st room, less beds that needed in 2nd room"
06/30/14 Denise Y Flower Mound, Texas
1st room- no electricity, 2nd room- only 1 bed & my 2 kids had to share a pull-out sofa twin bed. Complained to manager who was RUDE! Never apologized, & hesitant to discount & insisted we should be happy to be upgraded to less beds.
"Perfect extended stay"
06/28/14 kindrahankerd Laughlin
We came in March and will be leaving June 29th. Its been wonderful. The manager Bryan was very helpful and made us feel at home the entire time. Our room was very spacious and we made it home and it felt very safe. We would come back again and recommend it to everyone needing long term stay.
"Devereaux Family Reunion"
06/26/14 Olga B Alexandria, Louisiana
Well it was roadtrip time again- this time to Tyler Texas to celebrate the Devereaux Family Reunion. The celebration lasted a full week but we only participated in the last two days events. We booked two rooms at the Days Inn out of familiarity with this chain and found the accommodations to be basically consistent as other locations, including comfortable beds, microwave and refrigerators in each room, free wi-fi, and free breakfast each morning. I was disappointed that there was no pool however which we had promised the kids they would be able to take advantage of. Otherwise we were pleased but would probably opt for accommodations with a pool if it is summertime.
"not worth staying"
06/17/14 mynor1968 temple
The bathroom had issues. 1. There were two tiles loose by the sink. 2. The toiet seat had urine spots. 3. The carpet was ditry. The bottom of my my kids feet was proof. The front desk was friendly if it amounts to anything. will not stay there gain.
"Central location but risky entry from busy street..."
06/17/14 Zelda G Tyler
Central location but risky entry from busy street. Comfortable bed but bathroom was not cleaned during my stay. Coffee was not replaced on the second day.
06/15/14 ROBERT56H Tyler
Our stay was good. Was disappointed that there was no swimming pool, and the exercise room only had two machines in there. But, the staff was very friendly and helpful, and the room was clean, though the toilet did not want to flush. But all in all, wasn't bad.
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