05/21/14 Daniel C Dublin, Ireland
After reading some of the bad reviews I must say I am rather surprised by how good we felt here and how welcoming all the staff was. Even though poor English the staff really went out of their way to help. Beautiful deluxe rooms and good food. I will definitely return should I have the chance.
"Beautiful island, "
The hotel is set is stunning surroundings and a picturesque setting. Unfortunately this is where the Romanticism of the hotel stops. The hotel is rated 4* hotel, although I'm not sure where the 4* have come from. Although the rooms are maintained to a high level of cleanliness they are very basic with amenities and do not cater for non Italian speaking countries. We came as part of a groupon deal however I don't feel that how we were treated wasn't down to this. The deal was for an all inclusive (i used this word lightly) paid holiday. I feel that our inclusive deal excluded us and we were tarnished with a purple band to make us stand out like leperse. We were restricted to only a light lunch of pasta (no bread) and limited times to get a drink from the only bar that served drinks. That's when there was a member of staff based at the bar! We wouldn't of minded paying for drinks but the only option was a vending machine where a bottle opener was needed which just so happened to be out of reach and only accessible to the bar man!!! The meals were not particularly to our taste, due to us not knowing what we were eating (being pregnant I had to be wary of seafood etc). There was plenty of choice in the evening, however it would of been useful to know what we were eating and what ingredients had been used. There hotel is situated in a secluded area of the island, and it would be advisable to hire a car to get about and explore, unless you are happy to sit by the pool and sunbathe all day, everyday. For some reason you have to wear a swimming cap in the pool!!! but it is unclear why especially as the pool is not maintained to a 4* quality and needs a deep clean, maybe its to protect yourself? We attended a boat trip to Favignana and Levanzo and swam in crystal clear waters which was beautiful. The hotel put on a free mini bus to take you to the port and collect you. The boat trip costs about €45 per person and is recommended. Another day we hired a taxi to take us to Mazara which cost approx €15 per person per journey. Mazara is a beautiful city and there is lots to see and explore. There was little entertainment in the evening, although a singer was present during the last few days. Little conversation could be had due to the volume. We also experienced little sleep on a few nights due to a wedding party not finishing and being extremely loud until 5am, also the walls in the hotel are extremely thin and children could be heard crying, running and shouting, along with our neighbour snoring extremely loud. We found the staff to be very polite and although limited in English made every attempt to help in any way they could. There was one member of staff who really went out of her way to help us, she spoke very good English. It seems that staff members were doubled up to cover more than one area and were rushing around to fulfil their obligations which is an issue on the managements behalf and no reflection on the staff members themselves. The island of Sicily is stunning and filled with many beautiful sites, I will defiantly be returning again but would consider a different place to stay due to location purposes and food variation.
10/03/13 KeenPhotographer-11 Brisbane, Australia
Trying to be 4 star but too many misses to achieve that. Stayed here as part of an Explore package tour group. The hotel is in the middle of farmland bordering light industry. There is nothing of interest nearby. Lots of mosquitoes too so the room's balcony was not used after dusk. There is a large resort style outdoor pool area that was full but fenced off. They then expect you to hire/buy a bathing cap for E2.50 to then be allowed to enter. Room 208 was bigger than many in Italy and clean with a larger (again by Italian standards) bathroom. Free in room safe. Free wifi only in foyer area. Air cond temp centrally controlled if used and therefore too hot in early evening and too cold in the early morning. Open the window and in came the mosquitoes. Set E25 pp evening buffet highlights much that is wrong with Italian food. Cold oily salads with way too much soggy eggplant. Cold warm food. Does Italy have EU food hygiene rules? We were told that it was unlimited house wines but the serving of these was very restricted. 8 pm start but all eating and drinking had to be finished by 9:30 pm. A resort or a boarding school? Restaurant staff not that friendly at dinner or at breakfast. A breakfast cappuccino was only available if you paid extra. I cannot image staying here unless you are in transit to somewhere else.
"A treat in south-west Sicily"
10/03/13 Margaret P The Hague, The Netherlands
We spent one night, bed and breakfast, in this hotel located among palm and olive trees. Reminded us of a desert resort in Dubai. Although it was large and clearly catered for receptions etc we felt comfortable, and thoroughly enjoyed the buffet dinner and buffet breakfast - all those cakes and tarts! Reception area display was unusual, and (live) music in the bar area in the evening was pleasant. Agree with one other reviewer about the door opening card system! All in all a definite highlight of our tour round Sicily.
09/29/13 WinstonSophie Hertfordshire
The hotel was chosen by our tour company. It is a very big hotel but with completely inadequate lifts. I think it is/was intended as a 'resort' hotel that you never need to leave. It may have been stunning at one time but now the furnishings have seen better days & generally atmosphere was gloomy. Worse it is in the middle of nowhere - flat land with a junk yard to one side as you drive in so you don't really want to use the balconies. We ate there one night - mediocre - the breakfasts were OK.
09/10/13 DomT SW London
We were looking forward to staying at this hotel with a group of relatives as we were all attending a wedding in Marsala and as the website promised luxury accommodation and surroundings, we were really looking forward to our four day stay. Our disappointment started on arrival. the front of the venue (I'll get back to this later) looks impressive, but the signs for reception direct cars down the side of the building, past all the infrastructure, crates of bottles and catering supplies to a half tarmacked car part, the other half being a rocky dust bowl. Not the best first impression. Inside, the reception area looked OK... not that luxurious, but we're not staying in reception. After we checked in we went up to our room and this is where the fun began with the door entry system. If stayed in countless hotels, but never encountered a card door entry system like this. I was going bonkers trying to open the door and the German tourists who came up behind were quite amused at the cursing Englishman arguing with his wife because they couldn't do something so simple. Then the joke was on them as they too couldn't figure this out. A chamber maid helped up out... the card had to be jiggled around, we had to wait for a buzz then push the door open. The room itself was clean but very basic. There were no drawers for storage only a wardrobe and a cabinet housing a fridge and an old analogue TV that picked up 8 national and 1 German channel. Very basic. There was an air conditioning unit, but it would only come on when the room card was inserted, and as the reception wouldn't give out more than one card, we would come back to a room that had been baked in the 40 degree August sun. We had paid for half board, breakfast and lunch and I am so glad we did as the fare provided wasn't worth writing home about. On our first day, we went for breakfast which is served in a breakfast room, located in a building away from the main building. Again, walking there from reception, there was more evidence of service entrances, industrial pumps and machinery. Breakfast was all laid out on a huge table and you just had to sit where you could find a space and help yourself to the choice of food available. This consisted of pastries, hard bread, some sliced cheese and ham, some fruit cocktail, yogurt (that wasn't chilled) and cake. You could get an espresso, but we were told that we would have to pay for a cappuccino (3€). There were only two people on duty here and there must have been over 70 people when we went for breakfast. One of the attractions for us was the pool, so we walked over to the pool, past some unkempt gardens with a pond of stagnant, smelly water to the pool. The pool is impressive, but there was nobody on hand for sunbeds, towels etc.. it was a case of sort yourself out. Lying down to get some sun was impossible due to the huge number of flies. I can't help think that the stagnant pools, unkempt gardens and possibly a waste disposal storage in the nearby guts of the venue, contributed to this biblical plague of flies. At lunch time, we went to one of the main dining rooms in the venue for lunch. There are four huge rooms where wedding receptions are held and the lunchtime dining room is one of these rooms. These are nicely decorated, but for the hotel patrons that where it ends. The food was laid out on a huge table Buffet style. It was self-service apart from the Pasta station (only two types of very basic Pasta - with tomato and Aubergine or with cream), a guy slicing Mortadella and the guy serving lemon cheesecake. All the other multiple choices of salad (nearly all variations of caponata or something with aubergine in it) or a choice of a fish or a pork dish. In my party of 14, 12 of who are Sicilians, I couldn't see anyone who had eaten all their meal or not left it after one or two bites. In fact, the only thing that went down well was the fresh bread and mortadella or the kid's candyfloss. The food for the residents is truly disappointing in a country where they have so much fine food and high gastronomical expectations. This was most disappointing. We didn’t eat there again and some of my relatives went down the road to the Familia Hypermarket and bought their lunches there in the days afterwards. This place is primarily a wedding venue with a hotel attached to it. The wedding guests get the upfront lovely façade, manicured gardens and fine food and service that is synonymous with Sicilian weddings and hospitality. The Hotel and its guests seem to be a hindrance. It is not what I would consider a 4 star hotel as the facilities I did use or were available to me were basic. Wi-Fi is confined to the reception area and was v. slow, the decor looks unfinished and sloppy in some places, the doors to the corridors look like bunker blast doors, and the "guts" of the hotel are all laid out and visible to the residents…. That really tells you who this “hotel” is catering for.
"Average - different standards for different guests"
07/15/13 laureneacooke Leamington Spa, United Kingdom
It is certainly a stunning hotel with a great pool, but "All Inclusive" is of different standards for different guests - we, for example, were given a plain pasta with no veg for lunch whilst tables around us were given a full buffet. The 'fruit cocktails' you are told you can have is, in fact, a single premixed and odd tasting barely alcoholic concoction served in wine glasses! This WASN'T advertised when booked. Definitely geared for parties and weddings, nothing is signposted for individual guests, and the location leaves a little to be desired - you need to have a car really. Generally a lovely setting that was let down by feeling like second rate guests.
06/22/13 v w l
Four star hotel lovely for parties but two star all enclusive as we were made feel unwelcome when groups were there.No atmosphere in the evenings and only a bit of music on weekend evenings. Don't go without your driving licence and don't expect any type of effort to satisfy English/Irish tasting foods even a charge for beer, don't know what the German people thought of that. Came away from holiday very dissapointed won't do Groupen holiday again.
"Great pool but awful food"
06/16/13 jane134 Stafford, United Kingdom
Lovely pool after a few days in hotels without them but eat out. This hotel doesn't showcase local food well. Service is poor I ordered a drink to my room but it never came. Looks good but doesn't deliver its four stars.
Beutiful hotel situated in the middle of nowhere, therefore if you are not thinking about renting a car you will be better off somewhere else. Staff very polite with limited knowledge of English and food, well I was disappointed as it does not represent tasty Italian kitchen. Yes you will get a bit of seafood but all food was very bland. Bar in the hotel is open only till 11pm. No attractions for tourist here ( even no pool Table) restaurant have no music so u feel quite uncomfortable as you everyone sits silently. I agree that hotel is very clean. One last thing for all the ladies here, hotel provides soap, hair cup and shower gel so take with you small shampoo and conditioner before you will be able to purchase somwhere here. We visited in May, and season didn't start in here as yet. Swimming pool not ready, no tables outside ( apart those three in reception) no life in hotel but as we took the car we enjoyed our stay
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