"Locked out of room!"
They couldn't get my room key properly programmed. Had to call in a maintenance guy who looked for machine to read code from room lock. It took them 1.5 hours to get me into my room. Once in, the room was small, bathroom shower had mold, extra towel rack IN SHOWER (so they would get wet). Lastly, the hotel is next to a nightclub -- I could hear the […] music in my room until 2am!!! Read moreGenuine Hotels.com guest review
OkGenuine Hotels.com guest review
Great stay!!Genuine Hotels.com guest review
"Clean and Comfortable"
While the room was clean (not a bug to be found), they were very disorganized. I was first given a room only to find it occupied when I walked in. Also it was a three day stay and every day at 2 pm my keys stopped working and I had to go back to the desk to get them working again. They also state that they serve breakfast until 9:30, but by 9 there […] wasn't any food left so we ended up having to buy breakfast everyday. They also advertise free parking, but there are only about 10 spaces so you have to be lucky to get one. The staff was very friendly and the whirlpool was wonderful. Everything about the place was clean and comfortable, if a little on the cramped side. Read moreGenuine Expedia guest review
"Nice hotel overall at New York."
Great stay. Courteous staff. Accommodation is good.Genuine Expedia guest review
"Great Stay - Staff was perfect"
Further from Metro than I wanted but the staff was excellent. Room was comfortable and clean.Genuine Hotels.com guest review
compare to price it is very very bad area is not safeGenuine Expedia guest review
"Small place, no airport pick up"
I wanted a hotel close to the airport since I was in transit. I was very disappointed when I realized there was no airport shuttle. The hotel was tagged to a bus service which did not come as I was the only passenger to the airport at 6 AM. The hotel had free breakfast which would not open till 6.30AM. The only positive was the staff were very friendly […] and cooperative. Read moreGenuine Expedia guest review
"Not close to JFK"
The hotel is listed as being close to JFK airport. There are lot more hotels in the surrounding areas with more proximity and in more decent locality.Genuine Hotels.com guest review
I dont like the attitude of their staff. Hotel is ok in distance wise so close to subway, reasonable for the price but my only complain is just the staff that are not so pleasant.Genuine Expedia guest review
not quit as spacious as the pictures showGenuine Hotels.com guest review
"Ok to stay overnight"
It was ok. Room ok. Breakfast ok. Price great. Noisy on streets at night. Convenient to stores, highway and airports.Genuine Hotels.com guest review
It was fineGenuine Hotels.com guest review
"Great place to stay"
I'd stayed here when it was previously a clarion, and it's still a great place to stay. Friendly staff, and a nice clean room. Super close to the subway as well which is really helpful. Bit of a ways from Manhattan but if you don't mind riding the subway it's really not a big deal. Can't beat a complimentary breakfast at a nice clean hotel! Super reasonable […] rates to boot! Read moreGenuine Expedia guest review
"fair rate in a convenient location"
The room is clean, the bed is comfortable. Breakfast is included. A block from subway line E. No shuttle service to JFK.Genuine Hotels.com guest review
"Was fine for what we wanted"
We had no real issues with the hotel, but the breakfast was very limited in its options and they required a cash deposit when we checked in which I wasn't told about. Luckily I didn't have cash on me or it would have been an issue. There also are only about 7 parking spots for vehicles, so we had to park on the street in a "not the best" part of town. […] Again, not a big deal, but just good to know. Read moreGenuine Hotels.com guest review
Helpful staff...breakfast poor..not enough parking...bigger/better pillows.Genuine Expedia guest review
"Close to St. John's"
If you are visiting St. John's it is nearby, clean and comfortable. The neighborhood is OK, but the price is very good.Genuine Expedia guest review
This hotel was a nice one in a somewhat busy area I enjoyed it though except the fact you have to leave a deposit it's not that " 5 Star-ish " for all that ! However it was a nice hotel.Genuine Hotels.com guest review
Depending on time of day difficult to enter/exit the small parking lot that only parks about ten cars, was left parking a couple of blocks away in the adjacent neighborhood on one of the nights. Staff was pleasant though and rooms were clean and well keptGenuine Hotels.com guest review
good hotel, nice breakfast , clean and stuff very politeGenuine Expedia guest review
"Hotel cleaner & service"
Wait more than 15 minutes for service to bring extra towel or toilet papers . No respectful manner Service have no respect when door say don't distrubGenuine Hotels.com guest review
"I will stay there again"
After staying there twice there will not be a be 3rd time. Staff is terrible and so is parking.Genuine Expedia guest review
"Never coming back."
Rude, impatient staff. There was a unexpected $50 deposit when you check in, they return it in the morning to you but its a dumb policy. No comforter on the bed, just a thin fleece blanket. Mine had cigarette burns (I had a non smoking room by the way) on it and when I called to ask for a extra blanket I was rudely told only one blanket per room, no […] exceptions. Worst hotel experience ever, never coming back. Read moreGenuine Expedia guest review
I like to stay hereGenuine Hotels.com guest review
"Great value for less"
The location is great. When we checked in they gave us a double bed and my travel partner is 6'7". They rearranged us to a king as reserved originally. Also they requested a $50 cash deposit when we checked in because we prepaid the two nights. Was not aware of that requirement. Elevator is SLOW but it's NYC and right off the Jamaica Van Wick stati […] on. Read moreGenuine Hotels.com guest review
The beds need to be upgraded and the pillows were so little...wth too expensive but okay.Genuine Hotels.com guest review
"Easy access to subway"
Breakfast was very limited and the same everyday. Breakfast was until 9:30 but at 8: 00 was barely bread and coffee.Genuine Hotels.com guest review
The bed was comfy. The tv worked well after a couple minutes. Just the walls were a bit dirty. I couldn't get into my room because they didn't charge the thing that reads the keys. Ugh. But the front desk man let me in and was very kind to me , all the staff were very nice and kind. Wished they had room darkening curtains and more soundproof since I […] heard doors slamming all night and a microwave but other then that it was cool. Read moreGenuine Hotels.com guest review
It was jost okay for a one-night stay. It was cheap and close to the JFK airport, but the neighborhood around seemed not good.Genuine Expedia guest review
"Actually a great location"
I really like this place and have stayed numerous times. The service is great. It's clean. It's not the place I'd you want to wander looking for nightlife b/c it's a residential working class neighborhood. But it's perfect if you have to get around numerous places in New York and need a quiet place to sleep.Genuine Hotels.com guest review
"Ok for what it is"
It's a hotel. Just like all the others. Although it was weird that they made me give them a $40 cash deposit that they returned the next morning. I asked them why they didn't just bill me for anything weird when I checked out. They told me that they'd have to put a hold on my credit card that sometimes doesn't come off for a week. Very weird. I've never […] been asked for that at any other hotel I've ever stayed at, and I've been around. Read moreGenuine Hotels.com guest review
The hotel was a good place for us to stay as we just used it as a resting place. We were out all day and returned only to get some sleep and do it all over again. Room was clean, service was ok and very close to train stations.Genuine Hotels.com guest review
"Last minute stay due to flight cancellation"
The room was nice. It was a very last minute booking. There was a nice little breakfast in the morning.Genuine Hotels.com guest review
first and last timeGenuine Hotels.com guest review
It was ok the customer service was unplesant and rudeGenuine Hotels.com guest review
It is located in dangerous neighborhood and I had seen some drunken men on the road before sunset. Room was humid and couldn't sleep all night because of noise from street and nearby hospital.Parking lot was very small and not easy to access.Genuine Expedia guest review
"Help! Is this the best NewYork can do?"
Traffic was terrible. Stuck in the bad part of town. No resturants to walk to and nothing on sight to eat. Had to order Chinese to be delivered. Very limited parking (11 spaces for 61 rooms) Staff tried hard, maids and staff were very good, but its lacation, location, location!Genuine Hotels.com guest review
"Good Hotel close to subway station."
Overall the experience was good. Room was small but had everything we needed. Only thing is I belive they could be more attentive to room cleanliness.Genuine Expedia guest review
This hotel was a good quick stay if your looking for a place to rest and be comfortable . What I wasn't looking forward to was the vomit in the elevator when I was trying to get on, and the worst part is the guy at the front desk didn't even know about it so we told him and I don't even think he understood us . But overall this hotel was nice.Genuine Hotels.com guest review
"close to transportation"
Good price for the hotel, interior is clean, modern. FYI, if you prepay through this or other Internet site, they will ask for a cash deposit when checking in.Genuine Hotels.com guest review
The place is a dump. 1) bad smell in hallways 2) trash in ice bucket 3) tears in tub Curtin 4) sink deprecated from wall 5) tub Curtin rod bent down 6) towel bars bent down 7) VERY small bath towels ( had to use two each shower) 8) no communication between front office staff ( I asked and granted late checkout for 12:00 by front desk, yet housekeeping […] knocked on my door at 11:00) 9) not clean under the bed I think that is enough to make my point. Read moreGenuine Expedia guest review
Services wasn't good Rooms curtain didn't close so i wake up 5 am. Rooms were small Morning breakfast was cold and cheap. So we changed our hotel . Overall our stay wasn't good I will never go to that hotel ever againGenuine Hotels.com guest review
Limited parking for your car, no security cameras, front desk weren't friendly..room wasn't bad..Genuine Hotels.com guest review
"Much to be desired"
This hotel is priced way out of its range! Its over $250 a night but should be priced between $75 - $150/night. The front desk personnel need personality and management training, they forgot to give me a room key and were very rude. The room was clean but if you are on the first floor, you are on street level and the traffic noise is very loud. They […] promise a warm breakfast but the food is sub par and dining area is very small. Overall, i will never stay at this hotel again, one for the price, two for the amenities and three for the bad neighborhood. Read moreGenuine Hotels.com guest review
My room is basement and small. It's not free to deposit baggage.Genuine Expedia guest review
FairGenuine Hotels.com guest review
"Experience at the Lexington Hotel"
The room was too small for three guests.Genuine Hotels.com guest review
Front desk has no customer service skills. I stood in front of her for a min or two before she attended to me. Cleaners are friendlyGenuine Expedia guest review
"This hotel is not equally close to LaGuardia"
This is a nice hotel for the price. They could use a much larger kitchen area. The flight that I settled for took me to the LaGuardia Airport instead. But the Hotel.com article gives the impression that this hotel is equally close to both airports, so I did not change my hotel choice. I had to catch the train down to the Kennedy Airport area. The Lexington […] Inn accused me of giving them incorrect credit card number so they canceled my reservation. I had to pay their regular price to establish a new reservation. This is not true. My credit union changed from VISA debit cards to M/C debit cards. So the card had to take on a totally different number which reflects that it now part of the Master Card system. They still charged me the regular room rate. I explained to them that I was only using that card to reserve the room anyway. The consumer has a right to have the actual room charge be made to different credit card. They had already decided that I intentionally gave the wrong credit card number and would not reinstate my discount, even though it was roughly just forty dollars. Read moreGenuine Hotels.com guest review
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