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1 room, 2 adults
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1-7-12 Marunouchi, Chiyoda, Tokyo, Tokyo-to, 100-0005, Japan, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 208 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.4
  • Condition
    4.6
  • Neighborhood
    4.6

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Nice stay"
Wounderful view of the JR and Tokyo Station because of its high storey. Metropolitan nightview from the room was also impressive. Overall room-keeping very good.
Genuine Hotels.com guest review
6 night romance trip Nov 23, 2014
Chung
AS
5.0 / 5Outstanding
"Great business hotel next to Tokyo station"
Stayed here for 4 nights while vacationing with family. Staff efficient and hotel area (at the 27th floor of the Sapia Tower) is secured by key card access.
Genuine Expedia guest review
Other trip Nov 20, 2014
Ruby
PH
5.0 / 5Outstanding
"Perfect location"
This is a classy hotel with friendly staff and nice, decent sized rooms. The best bit is the location just above Tokyo Station. I've stopped here twice for short stays and would always come back. All the rooms will have great views because of the dizzy heights.
Genuine Expedia guest review
Other trip Oct 19, 2014
Tim
GB
4.0 / 5Excellent
"Room comfort"
We realize that the land is very expensive in Tokyo but the room was too small for the price.
Genuine Expedia guest review
Other trip Oct 9, 2014
C.
CA
5.0 / 5Outstanding
"comfort, excellent service and great location"
very pleasant. hotel is generous with space, comfort and amenities
Genuine Expedia guest review
Other trip Sep 18, 2014
chiat
SG
5.0 / 5Outstanding
"great location"
excellent
Genuine Hotels.com guest review
4 night family trip Aug 29, 2014
from HK
AS
5.0 / 5Outstanding
"Just one night but very comfortable"
If you are looking for a hotel close to Tokyo Station you can't go past the Metropolitan Marunouchi Hotel. It was a little difficult to find as the reception is on the 27th floor however once there the staff were very friendly (despite the fact that it was after midnight as our flight was delayed). The rooms were comfortable (small - but it is Japan) and the bathroom amenities plentiful! The only downside is that there was no 24hr room service and the minibar was not stocked. Would recommend to anyone who has a night or two in Tokyo.
Genuine Hotels.com guest review
1 night trip Aug 23, 2014
Mrs V
AS
5.0 / 5Outstanding
"Marunouchi Hotel, Tokyo Japan"
The hotel was situated on the upper floors of a downtown high-rise building so the view of the city was fabulous. The room was small but so pretty and comfortable. It had a floor to ceiling window almost the entire width of the room. The staff were very attentive. You didn't even have to walk up to the front desk when you first arrived, the staff greeted you as you walked in, took your luggage and you sat in lounge chairs while they checked you in and you were then escorted to your room. There is no tipping in Japan anywhere. The hotel was next door to the main train / subway station called Central Station. There is a HUGE underground shopping plaza under the train station that has hundreds of stores and restaurants. What a treat that was however, you can get lost pretty quickly and there's not a lot of English on the maps of the stores. Back to the hotel - There was a kettle and china cups along with an assortment of teas. Newspaper daily ( in English ) There was a fridge as well and there were lots of stores around if you wanted to keep snacks in your room. The one thing that was missing was an iron and ironing board. The bathroom had a heater behind a portion of the mirror which kept it from fogging up ( a big plus when you're trying to put your makeup on. There wasn't a separate lighted mirror like in Canada/USA. This hotel had more business men and women vs families. Beautifully decorated inside with a miniature model of the city inside. I would stay again.
Genuine Expedia guest review
Other trip Aug 22, 2014
Shelley
CA
5.0 / 5Outstanding
"Hotel Metropolitan Marunuchi"
Upscale. Exquisite and chic. Great location at Tokyo Station. Superior view of surroundings of Tokyo Station from 27th floor and above.
Genuine Hotels.com guest review
1 night business trip Aug 10, 2014
Victor
AS
5.0 / 5Outstanding
"superb location with excellent view"
Happy with my stay
Genuine Hotels.com guest review
1 night trip Aug 6, 2014
A Traveler
SG
5.0 / 5Outstanding
"Great Locaion 3-minute walk from Tokyo Station"
Great Location - Just right next to the Tokyo Station. Great access to transportation and local restaurants. Friendly staff... Nice and modern hotel rooms.
Genuine Hotels.com guest review
2 night trip Jul 31, 2014
James
AS
4.0 / 5Excellent
"Overnight stay"
Nice Hotel. Right beside Tokyo station. Just make sure you take the right exit from the station.
Genuine Hotels.com guest review
1 night trip Jul 22, 2014
A Traveler
IE
4.0 / 5Excellent
"Tokyo Stay"
The hotel was very nice and well maintained. The rooms, while small, were very well appointed and extremely clean.
Genuine Expedia guest review
Other trip Jul 24, 2014
A Traveler
GB
4.0 / 5Excellent
"Convenient location with nice view"
Stayed in Tokyo for 3 nights at the end of our trip to Japan. Chose this hotel for its close proximity to Tokyo Station as we had an early flight to catch. The hotel is located right at the north entrance of the station, but the station itself is huge and a maze to navigate through - got lost many times! The subway station (red M Line) is about a 5 min walk away, slower when crowded. Beautiful lobby / reception is on 27th floor and our room on the 31st (highest floor is 34). We had a city view over the rail tracks and station which is lovely at night. Trains are just barely audible if you try to listen for them. Rooms are average size for Japan, with adequate space for 2 and nicely furnished. The mattress and pillows were the most comfortable we had in Japan. The bathroom is clean but could be brighter and more modern. In-room wifi fast and stable. Overall we were impressed and satisfied - price is higher than average for reasonable for the area and the convenience it offers.
Genuine Hotels.com guest review
3 night family trip Jun 8, 2014
Philip
AU
5.0 / 5Outstanding
"Excellent modern hotel"
This is an excellent modern hotel extremely conveniently located for JR Tokyo station and the metro line. The station complex also has numerous restaurants very near the hotel, as well as Starbucks, a convenience store and other shops.
Genuine Expedia guest review
Other trip May 25, 2014
Mark
GB
5.0 / 5Outstanding
"Great location and Great Service"
Location was perfect for touring as proximity to Tokyo Station gave access to most tours. Staff were fantastic and went out of their way to help with tours and when we decided to stay an extra day
Genuine Hotels.com guest review
1 night family trip May 19, 2014
JC
AS
5.0 / 5Outstanding
"Great stay..."
This is an excellent hotel and we really enjoyed our stay here. The hotel starts at floor 27, so everyone gets great views of Japan from their room. On entering the hotel, it looks like a quality hotel. The rooms are small, but most rooms are in Japan. It's not too small like one of the places we stayed in. The rooms, including the bathroom, are spotless and the staff are fantastic. This is a perfect location as you are literally staying above the station. You get to most places easily from Tokyo station. Make this your base for the holiday.
Genuine Hotels.com guest review
2 night romance trip May 4, 2014
Vish
GB
4.0 / 5Excellent
"Good location"
Good location. Polite and helpful staff. Room comfortable and on high floor. Room a bit on the small side.
Genuine Hotels.com guest review
2 night trip May 5, 2014
Daniel Ong
SG
5.0 / 5Outstanding
"Nothing to complain"
Convenient location. More than enough shops and restaurants nearby. No need to worry about souvenir. The room is bigger than expected. I can put my two big luggage on floor. Very clean room and attentive staff.
Genuine Hotels.com guest review
8 night trip Apr 26, 2014
Florence
AS
5.0 / 5Outstanding
"Ideal location"
Although it is in the business area of Tokyo we found it ideal as it is close to the JR station thus giving us access to all of Tokyo. Room was well maintained and staff were very friendly and helpful.
Genuine Hotels.com guest review
6 night family trip Apr 15, 2014
Cheryl
AU
4.0 / 5Excellent
Nice but the room was very small although was a Deluxe room.
Genuine Hotels.com guest review
7 night trip Apr 6, 2014
A Traveler
IE
5.0 / 5Outstanding
"Perfect Location"
Perfect Location to all underground trains and Narita Express and tour bus station - If you are planning on any day tours around Tokyo. Near to everything - convenience stores, restaurant, Kitchen street, Mcdonald's, Japanese restaurant and Shopping area just below hotel. Hotel Staff are so helpful and all speak English. Rooms are comfortable, clean, good amenities, free bottled water, Just right for a Japanese standard room. However, English TV channels are limited. Traveled with my family with kids ages 12 and below. Highly Recommended. Thankful for the feedback and reviews here in Expedia.
Genuine Expedia guest review
Other trip Apr 7, 2014
Jennifer
PH
4.0 / 5Excellent
Quite comfortable. Can be consider agIn.
Genuine Hotels.com guest review
2 night trip Jan 13, 2014
YK
GB
4.0 / 5Excellent
"Excellent Location"
Excellent location of the hotel. Right at the exit of the JR station, we could take the train to any shipping the dinning area.
Genuine Expedia guest review
Other trip Jan 13, 2014
Steven
HK
5.0 / 5Outstanding
"Great hotel, amazing view, perfect location, tiny"
Perfect location, actually located on top of tokyo station more or less (5meters from the north exit) located on top of an office building, so excellent views all round (lowest floor was 26 which is actually where the lobby is) small rooms , but who spends much time in a room in tokyo. Overall was good to find a hotel that was reasonably priced with queen bed and views. Oh and the best restraunt we tried in tokyo is in this hotel. Try the tomato soup, like a gift from the heavens. Restraunt like all good ones in tokyo is expensive however order the lamb for 5,000 yen , it's actually for two people.
Genuine Expedia guest review
Other trip Nov 10, 2013
stephen
AU
4.0 / 5Excellent
"Good business hotel"
Good hotel for business, great location at a reasonable price.
Genuine Hotels.com guest review
2 night business trip Jun 17, 2013
A Traveler
GB
5.0 / 5Outstanding
"Great location & value for money"
Superb location, floors 27 upwards of an office block so guaranteed a room with a view. All staff very polite & efficient. Breakfast very expensive (as usual in Japan) - 2 Starbucks in very easy reach as alternative and Dean & Delucca less than 10 minutes away for that Western food! Many Japanese places for Eastern breakfast much cheaper than hotel. Can't fault the hotel, easy access to N'ex & Shinkansen, hotel is attached to Tokyo station. Walking distance to Ginza We had a great room looking directly down on the station 3127 If you want a bit of Western comfort look up the cafe at the Bridgestone Art Gallery, amazing cream tea, less than 10 minutes walk from hotel.
Genuine Expedia guest review
Other trip May 29, 2013
Mycroft
GB
4.0 / 5Excellent
"Great hotel for exploring Tokyo"
Superb location with exits into Tokyo JR station. Staff very helpful and even let us check in early. Only one negative we asked for a non smoking room but got a 'perfumed' smoking room. View was amazing, avoid the bar if it is full of loud western business men.
Genuine Expedia guest review
Other trip May 24, 2013
KC and H
GB
5.0 / 5Outstanding
"Great hotel in a prime location"
Our experience at the Metropolitan Marunouchi was extremely positive.Prior to arriving, we communicated with the hotel by email to upgrade our room and everything at check-in was very smooth and efficient. The hotel is located directly on top of the main Tokyo station, close to the metro and the JR train lines; also, there are two Starbucks and a convenience store in the lobby. The room was extremely modern and well decorated, and our view from the corner suite King room was incredible. This hotel is definitely in the business district, so not close to many major "tourist" attractions, but within walking distance of the major shopping street (Chuo-dori), and all destinations are easily accessible by metro and train. We would highly recommend this hotel for its superb location, exceptional staff service and quality of the hotel in general. Two thumbs up!
Genuine Expedia guest review
Other trip Apr 29, 2013
Vanessa
CA
5.0 / 5Outstanding
"Excellent hotel in a great location"
A lovely hotel in an excellent location. Stayed for business and pleasure and served both purposes well. Room was cosy for two guests but view, friendliness of staff and location more than made up for this. Would definitely recommend this hotel - especially the rooms overlooking Tokyo Station - at 32 floors up you don't hear a thing and the views are stunning!
Genuine Expedia guest review
Other trip Apr 15, 2013
Iggy
GB
5.0 / 5Outstanding
"Very convenient for Tokyo rail station"
The Metropolitan Marunouchi hotel is extremely convenient for train travel to/from Tokyo and is clean, convenient and well serviced. I have just used this hotel for a holiday trip and have used it many times before on business trips. In common with most other hotels in Japan the room is relatively compact, but that is not a problem. There is free WiFi and I achieved 30M connection speed which was plenty fast enough.
Genuine Expedia guest review
Other trip Apr 14, 2013
Keith
GB
5.0 / 5Outstanding
"Great location for everything to do in Tokyo"
This is the second time I have stayed in this hotel and it is still excellent. The room I had was small (but typical for Japan) but more than adequate with free LAN or WiFi. The view over Tokyo station and Ginza is breathtaking and you are well located for restaurants either in the station or nearby. There is a Tourist Information office in the adjacent building and the staff there are knowledgeable and friendly and speak excellent English. (They will plan your journey for you and even advise where to buy the ticket and how much to pay!). I strongly recommend this if you want to be near Tokyo Main Station.
Genuine Hotels.com guest review
3 night business trip Mar 18, 2013
A Traveler
AU
5.0 / 5Outstanding
"Simply perfect!"
Everything is there. High class for less money (than e.g. Shangri-La). Yes, the rooms are smaller than in Europe but for Japan big enough. Everything else is perfect. More restaurants can be found just downstairs at Marunouchi building or in the Tokyo station. With the entrance of Tokyo station right next to the hotel it is very, very convenient if traveling by train. Great views over Tokyo as the hotel is on the floors 27 to 34.
Genuine Hotels.com guest review
3 night business trip Feb 11, 2013
1111
GB
5.0 / 5Outstanding
"very convenient location, close tokyo station"
Good experience with hotel staff, very convenient location, which is just next to tokyo station.
Genuine Hotels.com guest review
5 night business trip Jan 21, 2013
Tricia Png
SG

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
地點絕佳
Genuine Hotels.com guest review
3 night trip with friends Jun 17, 2015
Shih ting
TW
4.0 / 5Excellent
"Tokyo Metropolitan hotel"
Stupendo
Genuine Hotels.com guest review
1 night romance trip Jun 12, 2015
Xiao ji
IT
5.0 / 5Outstanding
"便利なロケーション"
東京駅近くの便利なホテル。駅近くなので騒音を気にしていましたが、とても静か。しかも、東京駅を上から見下ろせて楽しかったです。アメニティーも充実し、大きなバスタブもGOODでした。せっかくコーナーツインに宿泊したのに、旅の予定で滞在時間が短くて残念。次回はもっと長く滞在したいホテルです。
Genuine Hotels.com guest review
1 night romance trip May 20, 2015
A Traveler
JP
5.0 / 5Outstanding
"大変便利"
東京駅とほぼ直結しており、移動には大変便利でした。
Genuine Hotels.com guest review
3 night business trip May 14, 2015
SHUNICHI
JP
4.0 / 5Excellent
"地點方便,酒店旁就是東京站,酒店高尚整潔,員工態度非常有禮"
來東京必定再入住此酒店。
Genuine Hotels.com guest review
6 night romance trip Apr 10, 2015
A Traveler
HK
5.0 / 5Outstanding
"excellente situation géographique"
Nous avons séjourné dans cette hôtel en avril 2015. L'hôtel est très bien situé, à coté de la gare central de Tokyo et du métro. idéal pour vous rendre dans les différents quartiers de Tokyo et voyager au japon. La chambre était assez grande pour le japon. Le personnel est très sympathique. beaucoup de restaurants à proximité.
Genuine Expedia guest review
Other trip Apr 25, 2015
Corinne
FR
5.0 / 5Outstanding
"Good location, close to Tokyo JR Station."
it valued for what paid. It is really great.
Genuine Hotels.com guest review
1 night romance trip Apr 6, 2015
KWING LAM DESMOND
HK
4.0 / 5Excellent
"Great location with good services"
Great location, walking distance to Ginza, nice room with good services.
Genuine Hotels.com guest review
2 night family trip Apr 5, 2015
Gabriel
HK
5.0 / 5Outstanding
"超方便"
交通方便,舒適整潔,樓下有食肆,選擇也頗多!
Genuine Hotels.com guest review
6 night family trip Mar 29, 2015
A Traveler
HK
5.0 / 5Outstanding
"Отличный отель"
Отличный отель. Расположен в 20-ти метрах от входа в Tokyo station. Мы жили в номере на 31-м этаже. Вид из окна потрясающий
Genuine Hotels.com guest review
1 night romance trip Mar 20, 2015
Andrey
RU
5.0 / 5Outstanding
"完美的住宿體驗"
酒店服務很好也很細心 而且很方便就可以幫我預定了花和生日蛋糕 位置是東京的商業心臟地帶,但晚上也很安靜 交通非常方便 景觀是繁華東京JR車站,喜歡日本鐵路的話應該會很高興 Excellent!
Genuine Hotels.com guest review
3 night trip with friends Dec 5, 2014
Cheong Wai
HK
5.0 / 5Outstanding
"付加価値を再認識!"
フロントが27階なので、耳が違和感を覚えますね。 窓からの夜景を見て、納得しました。丸の内がこんなに綺麗だったとは! ただ、ベットから窓際が狭いですね。。 デパート、地下街の飲食街が近くて便利です。
Genuine Hotels.com guest review
1 night family trip Feb 13, 2015
KAZUO
JP
5.0 / 5Outstanding
"美好的住宿經驗"
交通方便臨近東京車站 可以天天逛東京一番街 距離有樂町、銀座都可散步到達 可惜..只有一個日本橋出口旁的小超商 席夢思的床墊和日本製的枕頭,睡眠品質良好 美好的住宿經驗~
Genuine Hotels.com guest review
4 night romance trip Jan 16, 2015
A Traveler
TW
5.0 / 5Outstanding
"Buena locación"
La locación es adecuada pues está justo enfrente de una de las estaciones más céntricas de Tokyo. Fue muy fácil llegar y las instalaciones aunque reducidas, están limpias y te ofrecen lo necesario para tener una estancia adecuada.
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
A Traveler
MX
5.0 / 5Outstanding
"Perfeito..."
Gostei muito desse hotel...por estar quase dentro da estação de trem, traz muito conforto nas idas e vindas...muito confortável e bonito, com uma excelente vista, gostei mais desse hotel do que do outro que havia ficado em tóquio dias atrás , apesar dos dois serem boas opções...próximo de tudo, perfeito para tóquio
Genuine Hotels.com guest review
3 night romance trip Dec 27, 2014
jair
BR
4.0 / 5Excellent
"駅近&快適"
海外旅行の帰り、関西へ帰宅前の一泊でした。 ホテルは東京駅直結で、食事 買い物に便利ですし、新幹線乗り場にも近くて疲れずにいられました。 お部屋も快適で、眺めもよく、ゆっくり休むことができました。
Genuine Expedia guest review
Other trip Jan 6, 2015
KRu
JP
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