Walking distance to the beach, very cozy and the hotel staffs are friendly. The design of the hotel is good, but might be tough for the senior cause it has a lot of steps. Only suggestion i have is to install the wifi in the room.Genuine Hotels.com guest review
"Far from the central places and beach."
The hotel is better in the pictures. I thought it was in the beach, but is far. The flip floops disposed in the room were disgusted, the air conditioning noising... but what saved everthing were the stall, all them very nice and polite!Genuine Expedia guest review
"Clean great hotel"
Would go back loved my stay.the Room with the pool off the bedroom was great also food greatGenuine Expedia guest review
Great stay, very friendly and helpfull, hotel could do with tidy up but all in all very happy and would go back . Ps food was lovely tooGenuine Hotels.com guest review
"Don't Stay-bad experience."
We were upgraded to a beautiful suite for our honeymoon. That was great for the first two nites and then we were switched to a standard room. We were charged for ice when it should have been complimentary when we stayed in the suite and despite telling the front desk 3 times to remove the charge, they failed to do so. Also, I have emailed the hotel […] 3 times to get these charges removed and have had no response. We also called the nite before to schedule a taxi to the airport. They told us no problem, simply check out the next morning and there will be a taxi. What really happened is that they didn't call the taxi until we checked out and we couldn't get a taxi and nearly missed our flight because the hotel woiuldnt do anything until our bill was paid despite them having our credit card on file. Our checkout experience was very unpleasant and stressful especially not knowing if were going to make the first of our 4 flights back to the states. Would never stay here again. Read moreGenuine Expedia guest review
"Best breakfast buffet."
Best breakfast buffet ever.Breakfast will last us the entire dayGenuine Expedia guest review
"Value for money; bad on maintanance and service"
Nice hotel in a good area, espacially if you compare it with Patong. Good for familys or people who don't want busyness. The rooms are nice, clean but they need a lot of maintenance. A lot of small things are broken or not fitting. The pool is great. Wifi internet was problamatic, because it cut off very often in the room. Breakfast is not worth the […] star rating and should be served on a better way. At the end of the line; for this money it's good value. But don't expect a spotless 4 star hotel; there are to many small issues that are annoying. The staff doesnt' speak good english - which is not unique in thailand - but even the manager had trouble to make clear what she was saying. Read moreGenuine Hotels.com guest review
Hotel was adequate - room was good. Location was ok, 15 mins walk to the beach - so hire a bike.Genuine Hotels.com guest review
"Great hotel for a vacationer"
My experience at ALPINA was wonderful. The staff was friendly, responsive and eager to help. The food was fantastic, . The resort is located close to many shops and restaurants. I definitely recommand this resort to anyone that is traveling to Phuket. I can't wait to go back myself.Genuine Expedia guest review
"No need to look further"
Wonderful hotel and staff. Far from the beach but there is a shuttle. -JasonGenuine Expedia guest review
"good if you want to lose weight))"
The plus is that the hotel has a cozy area around, a nice swimming-pool area and a bridge with the beautiful lightening at night. The hotel is good if you travel with children. It is quiet. The SPA is also very good, clean, comfortable with professional therapists. The SPA prices though are very high but we were lucky to get a 50% promotion coupon and […] to be able to get some treatments. The main problem is that the food service and food itself is really bad. We got spoiled food very often and the staff ignored our worries. The morning bar (breakfast) was always the same and I saw a cockroach once which was awful!!! I could not go there any more! Another problem is that there is no much activities within the hotel and you just have nothing to do. The sea is far but there is a free shuttle to the private hotel beach area every hour. Read moreGenuine Expedia guest review
The hotel's services are extremely limiting and even though you are staying at the resort they still find a need to rip you off drastically on the transportation to the airport!Genuine Hotels.com guest review
"Just what we needed."
We wanted to stay for a few nights somewhere where we could relax after a lot of running around Thailand. Pool was great and it was about a 15 min walk to the beach - but the hotel also offer a free shuttle if you dont want to walk. Some nice restaurants within distance as well. Breakfasts were good and varied everyday.Genuine Hotels.com guest review
Very nice hotel try and get a swim up room, much nicer! Only down side was you did feel quite a bit out of town!Genuine Hotels.com guest review
"Good hotel for price"
Late check in good,room was functional good size,bathroom good size,good breakfast at restaurant ,the beach transfers were good,but me being an early riser was out the door before the first trip.swimming pools are good size with lots of sunbathing ares.stay here if you don't want to break the bank.Genuine Expedia guest review
"Good service and facilities"
Only suggestion would be the bed matteress was a bit too hardGenuine Expedia guest review
"Nice hotel close to the beach"
Nice and clean hotel, staff was friendly and helpful. I had pool access room which make my stay more special. You dont have that much options for breakfast but still ok.Genuine Expedia guest review
"Most helpful staff"
From the moment we checked into this hotel the staff were extremely pleasant & helpful. Room was lovely and spacious with a nice pool view, was in a good location with only a short walk to the bars and restaurant's. Would definitely stay here again :0)Genuine Hotels.com guest review
"Beautiful Hotel, gorgeous gardens & pool"
Alpina Nalina Resort is a beautiful hotel with a large (deep) swimming pool, gorgeous gardens and very friendly and helpful staff. Some of the rooms are in the process of being renovated as they are beginning to show their age in some places. There is a buffet breakfast provided each morning which has a large variety of good food & drink on offer with […] a nice relaxed atmosphere. It was never a problem being seated as the hotel seemed quite quiet. The spa on site was very good and I could quite happily have visited it every day for a different treatment each time. The treatments we did try as a family were the Thai massage, the coffee scrub and the Aloe Vera wrap which was just perfect after a day in the sun! The location of the hotel was very handy for Kata beach (about 10 - 15 minute walk) but the hotel also provided a shuttle bus to take guests every hour. It was just a short walk to nearby restaurants, shops, bars, massage parlours and tourist operators offering day trips etc My only complaint about the hotel would be the extremely uncomfortable beds. The mattresses are so hard I could barely move in the morning because of my back pain. To be fair when we asked reception if they could try to resolve the problem, they did their best but unfortunately putting an extra cover on top of the existing mattress just didn't help. Pity! On the whole, it's a lovely resort and I would definitely go back. Read moreGenuine Expedia guest review
There isn't any English channels except for CNN . The advertising said free movies but wasn't true. Room was a long way from lobby. Overall it's tucked away from any shoping and I would not recommend it to anyoneGenuine Expedia guest review
Very good overall, being used to 5 star I had to accomdate for fairness of raiting. For a 3.5 star hotel it is more like a slightly old 5 star with 3.5 star service. Good, not exceptional, but still good. Would happily stay again.Genuine Hotels.com guest review
Best thing about the Alpina was the enormous rooms - 50 sq metres for a standard ("classic") room with space for luggage. The bathroom was enormous with two sinks and a shower enclosure nearly 2 metres by 1 metre with a corner bench. The decor may not suit modernists (a lot of Thai style dark wood) and it does need a lick of paint but I've rarely had […] so much space. It's a large hotel split into blocks surrounding a massive pool. We were on the top floor and it was nice and quiet as the corridors are open to the fresh air so not echoey. Also it's up a quiet road away from the traffic of the front. January guests were mainly couples with pre-school children. Staff and tour desk were friendly and helpful. Breakfasts were good but we ate out most of the time - just one evening meal at the hotel on day of arrival which was fine. Good value - I'd definitely stay there again. Read moreGenuine Hotels.com guest review
"Lovely hotel in excellent family location"
Had the time if our lives in this holiday !! Hotel was clean and tidy and beautiful pool area, breckfast fantastic and staff so friendly! Overall brilliant hotel for the price and Thailand is a stunning country! Can't wait to returnGenuine Expedia guest review
"Good Hotel and Gooood value for money!!"
Lovely hotel cloae to the beach!! Good bufett breaky and all you need to make your stay pleasentGenuine Expedia guest review
"Location & Facilties"
There are many positives about this resort, ie staff very friendly, breakfast selection good and the location within the resort of our room(2102) was great. The real negative about this resort is it is very tired looking and the decor is in dire need of updating. If you can live with the later then its a good place to stay. Previous comments have said […] the Wi Fi was poor, we did not experience this, also TV reception was bad, again ours was ok. Towards the end of our stay there was a power failure lasting nearly two days, I thought this could have been dealt with quicker, but then again you are in Thailand Read moreGenuine Expedia guest review
"Nice room with direct pool access"
Friendly reception upgraded our room to room with pool access. That was nice. Rooms are big enaugh und clever designed.Genuine Hotels.com guest review
Had a fantastci time, the Hotel staff were excellent, the pool was brilliant, the food great, will definitely stay there again.Genuine Expedia guest review
"Nice hotel close to the beach"
Excellent hotel with friendly, helpful staff. It has a good central location. Nice beach at kata. Nice large room with beautiful views. Couldn't ask for more.Genuine Expedia guest review
"Quiet, convenient, walking distance to everything."
Great time, well looked after and the staff were helpful when they could assist. Would stay there again.Genuine Expedia guest review
"Quiet & Clean Resort"
The vicinity is quiet and clean, suitable for families with children. Convenience store located nearby. Although the beach is some distance away, shuttle service is provided which is very convenient. Rooms are spacious and have a good view of the valley. Well worth it.Genuine Expedia guest review
"This Hotel is not a 4.3"
Hotel is rundown ,and looks to have run out of money. Staff don't speak very good English. Room you sleep in are OK but all need panting and decorating. We booked this Hotel after reading about the Thursday night cocktail parties ,and the live music. Well all of that has gone its dead at night you have to go out.The swimming pool us fantastic ,and is […] the best part of the hotel. It may have been a 4.3 rating in its heyday but now I would put at a 2.7 to 3.0 Read moreGenuine Expedia guest review
"good hotel, friendly staff, great pool"
we stayed for 8 nights and had a lovely stay. the room (standard) was great very clean and big. I loved the pool! we had breakfast everyday, they had a good choice of foods all cooked well etc. The staff at the hotel were lovely always very friendly and helpful. We would definitely stay here again! maybe pool access next time.Genuine Expedia guest review
"Relaxing hotel close to all Thailand has to offer!"
The staff at all levels are extremely helpful and polite, nothing is too much trouble. The pool area is large and set in lovely gardens, with a view of the tropical hill sides of the Island. The Spa centre in the hotel is excellent, the staff are very friendly. Treatment rooms have there own private steam room and sauna. The spa has offers during rainy […] season. Drinks and food at the hotel are reasonable, plus there are two happy hours. We had a Jazz pool access room which was large and had a modern Thai feel. The hotel is in Kata, a nice relaxed resort within easy reach of the beach, shops and restaurants. The cheapest restaurants are the best. The beach shuttle service and private section on kata beach were another bonus. The trips are amazing; kayaking round the islands, bamboo rafting in the rainforest, elephant trekking and boating. There was a lot of choice at the hotels breakfast restaurant, nothing missing from the possible breakfast menu. Disregard any poor reviews of this hotel, it's a great place, at a great price. We has an amazing holiday :) Read moreGenuine Expedia guest review
Great place to stay, away from the busy area, could do with renovations now. Will stay there again.Genuine Expedia guest review
Staff not helpful. Run down hotel and area not great. If you can afford a bit more do it!Genuine Expedia guest review
Staff were fantastic, lovely people! They made the place a relaxing comfortable resort for a range of different people. Was great to relax at the end of a long day in the quiet resort by the huge pool with a drink in hand! the rooms were lovely and private with a great view of the pool.Genuine Expedia guest review
This is the second year we have stayed at the Alpina and this time we got a Pool access room which was great. Would recommend to all...Genuine Expedia guest review
"Amazing time in Thailand"
my first trip to Thailand has been amazing and staying at the Alpina has made our trip, as mentioned the rooms need a bit of a refresh and update but it's staff well make up for it. The staff at reception always willing to help and always remembered us, our room number and even wished my a happy birthday on my bday, they even on my bday came up to my […] room with a birthday cake the customer service here is amazing and the general manager must be proud. We met the general manager at his Thursday gathering, a very approachable man, who talked to us like friends. I can see why the hotel is the way it is because of him. The hotel is in a great location not to far from beach you can walk it in 10 mins or use the hourly shuttle. We got great massage from the spa wonderful atmosphere and nice ladies but if you want something a bit cheaper please go to the green girls as we called them, they are the 2nd massage shop from the hotel they are called somwang so friendly and also good massage, we used then 3 or 4 times they were that good. Can also recommend the food at the hotel, the buffet was ok but a bit to Asian for us but what you expect we were In Thailand. A resturant we loved out side the hotel about 15 min walk was Mali chic very good food and half price on mon and thur. The pool was amazing, nice and big, we didnt have a pool side toom but it took seconds to walk to the pool so no issues. it also didnt bothr us to walk to he buffet from the room which was like a min or two walk, Read moreGenuine Expedia guest review
The room was average, the large bed (had two duvets on it) was two king singles pushed together and they had a ridge in the centre. My partner and I slept in separate beds during our romantic getaway!! The mattresses were rock hard. Breakfast was the same day in and day out! No bacon on four of the days, horrid chicken sausages. Jam was constantly the […] same. No variety. Staff were friendly but a lot could not speak English, so their understanding of what we wanted sometimes took a lot of explaining. Most people were helpful. Shame that to do the washing inside the resort cost an absolute fortune and just outside the main entrance it was 40THB for 1kg, the same as one pair of undies inside the resort. We had to steal milk from the breakfast buffet just to have a good old cuppa tea back in our room. No Earl Grey although you could buy a cup for 89THB plus service charge in the café. Read moreGenuine Expedia guest review
This is a very family friendly hotel. It is not the most luxurious but it is nothing doggy either. We had 2 rooms for 16 nights, one for the kids and one for the adults with an interconnecting door. The rooms are large and as we were on the top floor, had the most magnificent views of the mountains surrounding and the pool. The pool is large, the staff […] is great, and overall had a very comfortable stay. It is excellent value for money and the breakfast is as good as any other hotel if not better. When you walk out of the Alpina, there are a number of stalls and shops, namely restaurants, massage parlours and beauty shops. Make sure to try the food at '8 Fold' restaurant at the end of the street and 'Richi's'. As many other reviewers have mentioned, there is a beach shuttle bus which takes you to Kata Beach and back every hour. There you will find a most wonderful beach, with lovely white sand, lounge chairs, towels etc. If you are an active sort, make sure you have a go on the wave machine just a little walk away. Terrific Fun! Overall Thailand is a most fun holiday, with an array of activities, great food and genuine smiley faces. On that note i must also mention, that one day we left our room at Alpina in a rush and forgot $200 Aussie dollars on the desk in our room. When we came back at night, the room had been cleaned but the money was still there where I left it. Very Pleased! Read moreGenuine Hotels.com guest review
"Alpina in July"
My 8 year old son, my husband and I spent 10 days at the Alpina in a pool access room. It was such a great holiday, swimming (pool and beach), eating, shopping, reading and soaking up the lovely happy atmosphere of Kata Beach. The staff were beautiful. Hard not to go back next yearGenuine Expedia guest review
"Comfortable hotel with very good staff."
Enjoyed seeing Phuket and all it offered. The boat trip to the islands and Fantasea were exceptional.Genuine Hotels.com guest review
A really dirty and awful hotel surrounded by slum We left the second night and went to merlin beach resort which was beautifulGenuine Expedia guest review
"Thai Kata beach hotel."
Beatiful hotel in a central area,a 15 minute walk to the beach however which is not too bad if it's not too hot .lovely pool and surrounds, the Jazz rooms with a swim -in facility are fabulous and we stayed in one of those. The hotel does charge a 10% service charge and VAT on every drink or meal purchased,but it is still well priced .Genuine Expedia guest review
"Poor customer service"
The staff are literally hopeless. I cant stress that enough. The complex is run down and not attractive. Overall a disappointing visit.Genuine Expedia guest review
"A comfortable hotel with good all-round facilities"
The hotel and its facilities were generally very good, but as we had travelled out of season, not everything was open or available during our stay, especially with regard to the restaurants. However, this also meant that the hotel was quiet, not over-crowded and with plenty of room in the lovely pool complex. Our room was quite comfortable but looked […] a little tired and would benefit from a freshen-up decor-wise. It was however kept very clean with things like towels regularly changed. I would also recommend paying a bit extra for a pool access room, as it was lovely just being able to slip into a warm pool from your own deck. The main plus however was the service provided by every member of the staff with whom we came into contact. Nothing was too much trouble and everything was delivered with a smile and a greeting. Read moreGenuine Expedia guest review
"Chris- stayed June 2013"
Excellent breakfast buffet and lovely pools- direct pool access rooms are brilliant! Staff are also very helpful and knowledgeable- a great package for the priceGenuine Expedia guest review
"Very good, clen hotel with good food."
Breakfast was really good, everyday something new to try. Good food in the restaurant as well but I ate better Thai food in Australia rather than in Phuket. Room was cleaned daily. Staff very helpful and kind. Owerall I can recommend this hotel exclude Spa. Staff over there barely speak english, and despite of appointment we didn't have our massage […] s. Read moreGenuine Expedia guest review
"Alpina Kata Beach"
After having to move rooms 3 times, 1st time there was a strong smell of mould, 2nd room no hot water, 3rd room, when you opened the balcony doors you would have thought you were in a sewer, we finally settled into our 4th room. The staff were fantastic and very friendly.. I think the resort would benefit if they put dvd players in every room as the […] tv selection was dreadful. The resort could do with a bit of a facelift. Wifi which was included in our rate was a bit hit and miss and an upgrade would be beneficial. Overall I would stay again at this resort. Read moreGenuine Expedia guest review
Hotel need to provide English speaking staffs for smooth communication.Genuine Expedia guest review
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