The staff was very friendly and helpful. I will definitely recommend it to others.Genuine Hotels.com guest review
"Vienna with ease and comfort"
Quiet and away from the city hum drum but a minute away from the subway so u could be in stephensplatz in 12 minutesGenuine Hotels.com guest review
There are a lot of small flies in the room, I think I had killed at least 6 and gave up. The staff are helpful. It is quite convenient and next to station. Just the cleanliness and the noise control by renovation needed to be improved.Genuine Hotels.com guest review
"Close to public transportation"
The location is wonderful for access via train/subway to all of Vienna and the rest of Europe. I was surprised at the lack of restaurants in the area.Genuine Hotels.com guest review
"nice business hotel reasonably priced"
easty to access both airport and Central Vienna with subway stop and direct shuttle to ariport across steet. Nice breakfast buffet but pricey if not included in room (22 Euros per person). Overall nice business hotel but not close to the historic areas (4 subway stops away)Genuine Hotels.com guest review
"Good hotel, conveniently located"
The hotel is close to U-bahn, UNO, and Vienna International center. The service is excellent, the room was comfortable, and the breakfast included in the rate is very good.Genuine Expedia guest review
Response by ARCOTEL Kaiserwasser Vienna Dear Leon, thank you very much for your kind review. It is a great pleasure to read that you enjoyed your stay with us. It would be a great pleasure to welcome you back in the near future! Best regards to Maryland, CHRISTOPH SCHWABL Guest Relations Manager
"Layover in Vienna"
i arrived to Vienna at 7 pm and had a connection the next morning - a taxi was 40-50 eur and S7+u2 was only 4.2 eur i got to the hotel around 9 pm the room was great free internet ... overall good dealGenuine Expedia guest review
Response by ARCOTEL Kaiserwasser Vienna Dear Dan, thank you for choosing the ARCOTEL Kaiserwasser Vienna it was a pleasure to have you staying with us. We would like to wish you all the best and we are looking forward to welcoming you back at the ARCOTEL Kaiserwasser within the near future. Best regards, CHRISTOPH SCHWABL Guest Relations Manager
"Nice hotel, next to metro station"
Clean, comfortable hotel handily located next to a metro station.Genuine Expedia guest review
"excellent time & will come again"
Upon arrival of our stay our room was not ready and were compensated with free drinks at the bar. We upgraded our room which was a major plus, the executive lounge gave us delicious breakfast, wine whenever wed like and scrumptious snacks. Not to mention such a nice hostess, Sandra!! Our room was absolutely beautiful, the bedsheets were like sinking […] into heaven. Everything was divine. For dinner we had the burger and it was out of this world fantastic. The service always treated us like VIP. can't wait to come back again. Read moreGenuine Hotels.com guest review
"Convenient Location Very Helpful Staff"
Staff was very friendly and helpful. They did not hesitate to offer assitance. I enjoyed the breakfast and dinner very much, Very relaxed atmosphere, I would stay again. Alreday planning next trip to Europe and if my plans take me to Vienna I would be staying at the Arcotel. Wish I was still there!Genuine Hotels.com guest review
"Location Good for Vienna International Center"
Hotel was good overall, and very convenient to the International Center (UN and IAEA), and the U1 stop; both across the street. The airport bus also drops you off right in front of the hotel for 8 euros. 10 minutes on the U1 and you are in the center of town. The hotel was not bad, but had a couple of nagging issues. The elevators require a room card […] in order to get the floors with the rooms (good feature), but are incredibly un-reliable and a pain. Almost everyone who tried them failed, and had to get a staff member to show them how to use the reader. Even after 5 days, it usually took 3-4 swipes for me to get up the elevator. The other issue was the loudness of the bar when music was being played. It was definitely not inviting for someone just wanting a beer or a bite to eat. Overall, the hotel was OK, and the room was clean, but nothing special. Best part about the hotel was it was across the street from the international center and a quick walk to get there. Read moreGenuine Expedia guest review
Response by ARCOTEL Kaiserwasser Vienna Dear Dennis! Thank you for choosing the ARCOTEL Kaiserwasser Vienna, it was a pleasure to have you staying with us. We are especially grateful for the time you have taken to give us feedback. Thank you also for your compliments concerning the hotel, its location and the connection to public transport. Concerning the elevator/key cards we are very sorry for the circumstances you had. As we getting a new software at the moment, unfortunately our key cards didn’t work too well. The “problem” will be solved end of January. Thank you also for your feedback about the music in the bar, which we have already forwarded to our bar manager to get to the bottom of it. We truly hope that we will welcome you again in the future. With best regards, CHRISTOPH SCHWABL Guest Relations Manager
Stayed a second time here as we stayed here in March. Always good. Not the ideal location but a good balance of price and quality. Only wished breakfast was served past 10:00 for the late sleepers like us.Genuine Hotels.com guest review
"Very nice and convent to the UN-IAEA."
The hotel is conveniently located near the subway and across the street from the United Nations Vienna Center. This location is just a short sub-way ride away from the city center. I recommend this hotel if you need to visit the VIC. Over all A++ experience. This hotel will give you a true European experience.Genuine Expedia guest review
"awesome time in vienna"
there is nothing bad i can say about the hotel. it has a big sauna 60 degree sauna. it has a big 80 degree sauna. it has friendly and helpful staff. all rooms are comfortable. it is right across the street from the united nations vienna office. the hotel is 10-15minutes from the city center. you can't go wrong with this oneGenuine Expedia guest review
Response by ARCOTEL Kaiserwasser Vienna Dear Guest, thank you for choosing the ARCOTEL Kaiserwasser Vienna, it was a pleasure to have you staying with us. We are especially grateful for the time you have taken to give us feedback. Thank you also for your compliments concerning the hotel and its staff. See you soon again! Many greetings from Vienna, CHRISTOPH SCHWABL Guest Relations Manager
It was a good hotel and near business area. But internet speed was not goodGenuine Expedia guest review
"Hotel wifi too slow"
Nice hotel, but internet speed (wifi) very slow. For business trip, this hotel is not recommanded.Genuine Hotels.com guest review
"Great place, just 10 min. from the city center"
We had a great time in Vienna and this hotel was a big part of our good time. We were offered an upgrade for a little money, when we checked it, but it was totally worth it. We had access to business lounge, minibar at the room and access to the sauna facility. In addition, free wi-fi in the room. The sauna was small, but great after a long day of touring […] the city. The hotel is near the train station and it was very easy to get there by metro from the train station. The staff at the front desk and the business lounge was very-very-very helpfull. Also, the Danube's creek is right next to the hotel, so we started each morning with the swiming there and it was wonderfull. Read moreGenuine Expedia guest review
"Very nice stay"
My wife and I wanted a romantic stay, and this hotel was super! The staff were helpful, the hotel was clean the location was wonderful. The ac was a little weak, but not unbearable. For the hotels defense it was a 100 F outside. We would definitely stay there again and recommend it to others.Genuine Hotels.com guest review
"ARCOTEL, Vienna, Austria"
We were told we had free breakfast with our reservation and payment through hotels.com and when we checked in the hotel did not honor the free breakfast. Bad business practice...Genuine Hotels.com guest review
"Great Service and Location!"
The hotel staff was fantastic and was very willing to help with all our questions about Vienna. The rooms were very nice and very clean. Because the hotel tries to be very modern, many of the rooms are oddly shaped and the furniture is differently situated. Not a problem, just a little different.Genuine Hotels.com guest review
"Exactly as expected"
We stayed for an overnight layover. I read reviews ahead of booking and the nailed it! Lovely hotel, helpful staff, clean and so convenient to public transport. If you take the airport shuttle (Vienna Airport Lines) from the airport, it will drop you off right at the hotel entrance for only 8 Euro one way. When you arrive at the airport follow exit […] signs to buses and go to platform 9. On the way back, make sure your cross the road to catch the bus on the other side. The only negative would be the exhorbident expensive breakfast at 20 Euro. Bring snacks or go into town to buy something light to have for the morning. I would highly recommend this hotel and will stay again if ever I'm in Vienna. Read moreGenuine Expedia guest review
"Met every expectation for a hotel on a business tr"
Good service, nice room and uneventful. What i expect on a business trip.Genuine Hotels.com guest review
"A good value!"
Everything about the hotel was fine. The breakfast buffet was plentiful and had variety. The location was across the steeet from the subway which made travel to attractions very easy and convenient. However, the staff was not very helpful as to tourist attractions.Genuine Expedia guest review
Response by ARCOTEL Kaiserwasser Vienna Dear Mr. William, thank you for your review which you posted on Expedia. Your feedback is very important to us. It is a pleasure to read that you enjoyed in particular our hotel, the location and also the breakfast at our Restaurant. We would like to apologize to you that the reception wasn’t very helpful to “guide you through Vienna.” We have already forwarded your complaint to our Front Office department that this won't happen again in future. It will be a great pleasure to welcome you back to the ARCOTEL Kaiserwasser Vienna soon! Kind regards, CHRISTOPH SCHWABL Guest Relations Manager
"Across street from VIC, UN and U-Bahn Red Line"
Nice rooms and people. Made for a stress free business trip. Room upgrade is well worth the 25 Euros.Genuine Hotels.com guest review
"Great and convenient hotel next to the Metro"
I can't believe I didn't book this hotel before when we landed in Vienna. This was our last night in Europe and we were appalled with the room and its many amenities. I would think this hotel is a 5-star hotel for the price of they stay that we got. We used our free night so whatever they charged, it was definitely worth it. WiFi all across Europe is […] bad, so we got to use their internet to check into our flight. If you're planning to use more bandwidth to connect with family overseas, I'd recommend looking elsewhere. Read moreGenuine Hotels.com guest review
"Well managed; efficient."
Good location relative to the United Nations centre, which is just across the street. Good buffet breakfast, good restaurant, comfortable rooms.Genuine Expedia guest review
"EXPEDIA VIP Hotel that ignores your status"
I have stayed at this Hotel at least 5-6 times in past few years (no problemos). This time I wanted to test my "EXPEDIA VIP Card", but guess what happened: I was given the smallest room EVER (Bed with one pillow and one thin blanket, and not even a Closet to hang the clothes !!!) I was tired after a very long travel from Montreal. I did ask for a room […] upgrade (because of Expedia VIP Card and this Hotel is a VIP Member Hotel), and the Lady at check-in made phone calls and promised room upgrade. Next thing was very disappointing/made me mad - Hotel was less than half full and she gave me the smallest Room (low standard) I have ever had in that place! (I was too tired to ask to change room / only one night stay). I am still mad so I do not know if I ever want to return to this place. HOPEFULLY - EXPEDIA CAN HAVE A VERY SERIOUYS TALK WITH THE HOTEL MANAGEMENT ABOUT EXCEL VIP STATUS AND THEIR FRONT DESK PERSONNEL COMPLETELY IGNORANT about Expedia VIP status (I had to explain it to them). UNTIL THIS IS CLARIFIED / CORRECTED - EXPEDIA SHOULD TAKE THIS HOTEL OFF THE LIST OF VIP ACCESS HOTELS UNTIL FURTHER NOTICE. I travel 150+ nights a year for many years worldwide - this experience made me very unhappy - and I wonder if EXPEDIA really follows up on its so called "VIP Hotels". Frequent IAEA Visitor Read moreGenuine Expedia guest review
"Great for business visitors."
Convenient location near UNO City. 30 minutes (35 EURO Taxi) to airport Next to Subway station (U1) and Bus stop for airport (8 EURO). Nice in-door/out-door restaurant (Terrace)Genuine Expedia guest review
"Close to VIC, spotty internet in room."
This hotel was perfectly fine, except for the quality of it's wifi in my room. The connection would frequently hang. (For those techies reading this. The connection would not drop, I would stay connected to the router, rather the system would start dropping packets, and eventually reach 90-95% packet drops and then cut out entirely. Then after 15-20 […] minutes it would come back only to repeat every 1/2 hour or so). I had the same behavior after I bought the "upgraded" wifi service, as it uses the same internet routers. This was on the 4th floor. The internet in the lobby/bar was totally fine. So, if you really need internet in your room, you may want to go elsewhere, But otherwise I did like the hotel. Very comfortable. Read moreGenuine Hotels.com guest review
"Grand Circle Travel Pre-trip?"
WE arrived at the Vienna Airport at 10PM but were unable to get the bus directly to the hotel as the hotel receptionist told us we could do. Apparently, it doesn't run at 10PM in the evening (according to the Airport bus driver). We took the airport bus to Schwedenplatz(sp) and then moved our luggage down many steps to the underground to take us to […] the hotel. We will stay at a hotel closer to the airport bus line on our next visit to Vienna unless we expect to arrive mid-day. Read moreGenuine Hotels.com guest review
"Perfect for business"
Pefect for business trips. There are no restaurants or cafes near the hotel. It's clean and new, staff is perfect, location is affordable (3 mins to U-Bahn; 15 mins to the city center).Genuine Expedia guest review
"A clean hotel; not impressive service."
A very clean room; close to the Austria Center; good subway connection to the downtown. However, many little things may be really annoying for some travelers. I was on a business trip, and arrived at 11 am in the morning. The room was not ready yet, but the receptionist kindly told me the room may be available soon, and she would let me know if I wait. […] At 12 pm her shift was over, and she left without telling me anything, and without notifying the new shift that I was waiting. At about 12:30 I asked the new receptionist, and was told that my room was ready long ago. I was severely jet-lagged and went to bed. In an hour I was waken up by somebody desperately trying to open the door. After they continued trying for several minutes I had to get up and open the door. This was room service, who asked me when I am moving out today. My king-size bed was actually two full-size beds stuck together. Quite ridiculously, it was covered by a narrow twin-size (!) blanket. Wireless internet was login and password protected and it asked to re-login every several minutes. There was no clock in the room -- I had to ask for a wake-up call every morning. Some computers in the business center were not connected to printers or printers did not work. Finally, when I checked out, there were several mini-bar charges on my room. I told them that I did not use the minibar, and the charges were immediately removed. By the level of service this hotel is comparable to a 3-star hotel in the US. Read moreGenuine Expedia guest review
"Best stay close to UN?International Center"
If you need to stayin the area around the international center this appears to be the best choice. I saw NH Danube and think Arcotel beats it by far. Executive rooms are a nice deal with minibar included, easy connect to Wifi, executive lounge, 3 different sauna options, liked the herbal sauna ( Americans, be aware this Europe and people are naked and […] mixed, stay away if you cannot stand it and avoid showing up with your bathsuites, you will be rated as stalker or peeper), very good service, friendly and always at hand, easy ride with lightrail to the city (15min) and stop right in front of hotel Minus: Strange parking rules around hotel, no weights in gym, breakfast overpriced for 20 EUR Read moreGenuine Expedia guest review
Room were comfortable. Closet space ok. Drawer space insufficient. Concierge services need improvement. Th only breakfast available was a buffet at 20 Euros per person.Genuine Hotels.com guest review
"Overall satisfied, but could improve.."
Good location, right opposite the metro station, short distance from the airport and city center. Found a good deal on the hotel rate for 4 nights, but breakfast was considerably expensive. Main problem was the wi-fi which was very slow. In spite of booking a hotel with wi-fi included rate (hotel advertises as free wi-fi hotel), I was forced to buy […] an additional connection for EUR 6 to ensure that I could work in my room. Had a problem with the shower head, which wasn't sorted even after 3 reminders, but I did get a free voucher as a compensation of a wrong message.. Read moreGenuine Hotels.com guest review
Response by ARCOTEL Kaiserwasser Vienna Dear Anuj We thank you for your honest feedback. Open words are our highest property. Just with this we can improve our service continuously. For that we forwarded your notes about the internet, breakfast price and the problem with the shower head to our management and it was already part of intern refurbishment. We hope we can welcome you again in our hotel to prove our service to you. Kind regards from Vienna Your ARCOTEL Kaiserwasser Team
- Basic room - You get what you pay for - Great location - Possibly a 3* trying to be 4* - Good enough for business tripGenuine Expedia guest review
"Enjoyed our stay."
The hotel was clean, well maintained and comfortable. It is not walking distance from city center so be prepared to buy train tickets to and from city center. At 2.20 pp ea way it adds quickly. We purchased a 72 hour pass but I'll admit our tickets were never checked. He air conditioner worked great which was a huge bonus given the hot temps but our […] internet connection was horrible. I was constantly disconnected and ea time had to reenter the pass code. I had to go out into the hall to have an adequate connection. Our room was at the end of a long hallway so perhaps we were far from the router but it was a quiet location. Breakfast was what I consider quite expensive - 22 euros pp and unless you are satisfied w bread and pastries for breakfast there is really nowhere else we found to get a good breakfast. House keeping is bit slow to get to the room. I think the hotel is so large that they focus on cleaning all the checkout rooms first and by the time they get to the occupied rooms it is late....after 3. Oh also be advised that in the workout room - if you have to put your hotel room card into any equipment to get it to work then you are being charged for it. I put my card into one machine just to see how it worked for about one minute and it was 12 euros. The hotel removed the charge when I explained I didn't use it. Again for comfort this hotel was above average but beware of the other things. Read moreGenuine Hotels.com guest review
"Comfortable Hotel near Vienna International Centre"
Decent hotel. Biggest plus point is the VIC. However, the metro station is so near the VIC that this advantage is only a marginal one. You could stay anywhere in Vienna as long as you can get to the metro and the VIC is accessible. Rooms are comfortable.Genuine Expedia guest review
Response by ARCOTEL Kaiserwasser Vienna Dear "Esvee"! thank you for choosing the ARCOTEL Kaiserwasser Vienna, it was a pleasure to have you staying with us. We are especially grateful for the time you have taken to give us feedback. Thank you also for your compliments concerning the location of our hotel and its rooms. See you soon again! Many greetings from Vienna, CHRISTOPH SCHWABL Guest Relations Manager
Staff were friendly and very helpful, 60 second walk from the train station for easy access back into town Great deal would definitely stay there again.after check out left our bags there for the day before leaving to Italy with the train tickets staff reserved for us Very happy customers. Thanks again.Genuine Hotels.com guest review
Response by ARCOTEL Kaiserwasser Vienna Dear Mr. Keightley, thank you very much for your kind review. It is a great pleasure to read that you enjoyed your stay with us. It would be a great pleasure to welcome you back in the near future! Kind regards, CHRISTOPH SCHWABL Guest Relations Manager
It had very convenient location, easily reachable with metro and airport bus. The room was nice and we especially enjoyed the complimentary sauna.Genuine Hotels.com guest review
Response by ARCOTEL Kaiserwasser Vienna Dear Tonis, thank you for choosing the ARCOTEL Kaiserwasser Vienna, it was a pleasure to have you staying with us. We are especially grateful for the time you have taken to give us feedback and glad to read that you enjoyed your room and our wellness area. See you soon again! Many greetings from Vienna, CHRISTOPH SCHWABL Guest Relations Manager
Great location for Vienna Interantional Centre. Top quality hotel with excellent staff.Genuine Hotels.com guest review
"Good quality hotel close to VIC and transport"
Great quality hotel with good transport facilities nearby. Perfect base for VIC and exploring city.Genuine Expedia guest review
"Excellent value for money relatively close to town"
We had two connecting room for our family of 4 for less than the price of one room per night. The hotel facilities are excellent for the price. Conveniently located nex to the Vienna international confence centre and on the metro line to go to the city in a few stops. Children's facilities good, nice playground right downstairs. Very good breakfast […] buffet overall a five out of five for us. Read moreGenuine Expedia guest review
Great and quite place just next to UN compound, from the airport take bus # 9 that will droop you in front of the hotel (2nd stop), the hotel 5 subway stops to DT and next to subway station. Clean, friendly and will stay again here defffffffGenuine Expedia guest review
"Close to metro station"
We loved staying here. Across the street from the metro and your in the City center before you know it. Beautiful Hotel with nice and clean rooms. The hotel staff were very nice and very helpful. We would defiantly come back!Genuine Hotels.com guest review
Brilliant choice living out of the noisy Berlin city. And convenient traffic. Rooms are clean. Stuff nice.Genuine Hotels.com guest review
Beware they take €200 from your account and hold it until you check out, and it will be a few days after check out until you get that back.Genuine Hotels.com guest review
Very good overall. Tram into town over the road. Parking on site. Easy access to and from city access roads.Genuine Hotels.com guest review
"Conveniently located to downtown Vienna."
The hotel was comfortable, front desk staff were excellent and the restaurant personnel were attentive. The most attractive feature of the hotel was its proximity to the Vienna International Centre. (just across the street) There was very easy access to mass transit and the hotel was well situated to U-Bahn stops near the downtown area. The park and […] small lake adjacent to the hotel was particularly enjoyable. Read moreGenuine Expedia guest review
Response by ARCOTEL Kaiserwasser Vienna Dear Guest, thank you for your detailed feedback about your experience. We are glad to read that you enjoyed the service by our staff as well as the location of the hotel. We would like to apologize for the inconveniences caused by our cleaning service and have immediately contacted the housekeeping manager to discuss your feedback in detail that this won’t happen again in future. We do hope to welcome you soon again at the ARCOTEL Kaiserwasser. Kind regards from Vienna, CHRISTOPH SCHWABL Guest Relations Manager
"Just a roof on your head"
Being from North America, they said that they were having plug adapter for electric power but was not true out of stock Phone not working in the room, battery dead Parking 20 Euros Not easy to find, same with a GPSGenuine Expedia guest review
Response by ARCOTEL Kaiserwasser Vienna Dear customer, many thanks for your feedback. Only through your feedback, we can improve the services offered at our hotel. Regarding the plug adapter, we are really sorry that all of them were borrowed. We will forward the information to the departments concerned. We would be pleased to get a second chance to show you that the ARCOTEL Kaiserwasser is a nice place to stay in Vienna. Best regards, Your ARCOTEL Kaiserwasser Team
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