"excellent time & will come again"
Upon arrival of our stay our room was not ready and were compensated with free drinks at the bar. We upgraded our room which was a major plus, the executive lounge gave us delicious breakfast, wine whenever wed like and scrumptious snacks. Not to mention such a nice hostess, Sandra!! Our room was absolutely beautiful, the bedsheets were like sinking […] into heaven. Everything was divine. For dinner we had the burger and it was out of this world fantastic. The service always treated us like VIP. can't wait to come back again. Read moreGenuine Hotels.com guest review
"Convenient Location Very Helpful Staff"
Staff was very friendly and helpful. They did not hesitate to offer assitance. I enjoyed the breakfast and dinner very much, Very relaxed atmosphere, I would stay again. Alreday planning next trip to Europe and if my plans take me to Vienna I would be staying at the Arcotel. Wish I was still there!Genuine Hotels.com guest review
Stayed a second time here as we stayed here in March. Always good. Not the ideal location but a good balance of price and quality. Only wished breakfast was served past 10:00 for the late sleepers like us.Genuine Hotels.com guest review
"Very nice and convent to the UN-IAEA."
The hotel is conveniently located near the subway and across the street from the United Nations Vienna Center. This location is just a short sub-way ride away from the city center. I recommend this hotel if you need to visit the VIC. Over all A++ experience. This hotel will give you a true European experience.Genuine Expedia guest review
"awesome time in vienna"
there is nothing bad i can say about the hotel. it has a big sauna 60 degree sauna. it has a big 80 degree sauna. it has friendly and helpful staff. all rooms are comfortable. it is right across the street from the united nations vienna office. the hotel is 10-15minutes from the city center. you can't go wrong with this oneGenuine Expedia guest review
It was a good hotel and near business area. But internet speed was not goodGenuine Expedia guest review
"Hotel wifi too slow"
Nice hotel, but internet speed (wifi) very slow. For business trip, this hotel is not recommanded.Genuine Hotels.com guest review
"Great place, just 10 min. from the city center"
We had a great time in Vienna and this hotel was a big part of our good time. We were offered an upgrade for a little money, when we checked it, but it was totally worth it. We had access to business lounge, minibar at the room and access to the sauna facility. In addition, free wi-fi in the room. The sauna was small, but great after a long day of touring […] the city. The hotel is near the train station and it was very easy to get there by metro from the train station. The staff at the front desk and the business lounge was very-very-very helpfull. Also, the Danube's creek is right next to the hotel, so we started each morning with the swiming there and it was wonderfull. Read moreGenuine Expedia guest review
"Very nice stay"
My wife and I wanted a romantic stay, and this hotel was super! The staff were helpful, the hotel was clean the location was wonderful. The ac was a little weak, but not unbearable. For the hotels defense it was a 100 F outside. We would definitely stay there again and recommend it to others.Genuine Hotels.com guest review
"ARCOTEL, Vienna, Austria"
We were told we had free breakfast with our reservation and payment through hotels.com and when we checked in the hotel did not honor the free breakfast. Bad business practice...Genuine Hotels.com guest review
"Great Service and Location!"
The hotel staff was fantastic and was very willing to help with all our questions about Vienna. The rooms were very nice and very clean. Because the hotel tries to be very modern, many of the rooms are oddly shaped and the furniture is differently situated. Not a problem, just a little different.Genuine Hotels.com guest review
"Exactly as expected"
We stayed for an overnight layover. I read reviews ahead of booking and the nailed it! Lovely hotel, helpful staff, clean and so convenient to public transport. If you take the airport shuttle (Vienna Airport Lines) from the airport, it will drop you off right at the hotel entrance for only 8 Euro one way. When you arrive at the airport follow exit […] signs to buses and go to platform 9. On the way back, make sure your cross the road to catch the bus on the other side. The only negative would be the exhorbident expensive breakfast at 20 Euro. Bring snacks or go into town to buy something light to have for the morning. I would highly recommend this hotel and will stay again if ever I'm in Vienna. Read moreGenuine Expedia guest review
"Met every expectation for a hotel on a business tr"
Good service, nice room and uneventful. What i expect on a business trip.Genuine Hotels.com guest review
"A good value!"
Everything about the hotel was fine. The breakfast buffet was plentiful and had variety. The location was across the steeet from the subway which made travel to attractions very easy and convenient. However, the staff was not very helpful as to tourist attractions.Genuine Expedia guest review
Response by Arcotel Kaiserwasser Vienna Dear Mr. William, thank you for your review which you posted on Expedia. Your feedback is very important to us. It is a pleasure to read that you enjoyed in particular our hotel, the location and also the breakfast at our Restaurant. We would like to apologize to you that the reception wasn’t very helpful to “guide you through Vienna.” We have already forwarded your complaint to our Front Office department that this won't happen again in future. It will be a great pleasure to welcome you back to the ARCOTEL Kaiserwasser Vienna soon! Kind regards, CHRISTOPH SCHWABL Guest Relations Manager
"Across street from VIC, UN and U-Bahn Red Line"
Nice rooms and people. Made for a stress free business trip. Room upgrade is well worth the 25 Euros.Genuine Hotels.com guest review
"Great and convenient hotel next to the Metro"
I can't believe I didn't book this hotel before when we landed in Vienna. This was our last night in Europe and we were appalled with the room and its many amenities. I would think this hotel is a 5-star hotel for the price of they stay that we got. We used our free night so whatever they charged, it was definitely worth it. WiFi all across Europe is […] bad, so we got to use their internet to check into our flight. If you're planning to use more bandwidth to connect with family overseas, I'd recommend looking elsewhere. Read moreGenuine Hotels.com guest review
"Well managed; efficient."
Good location relative to the United Nations centre, which is just across the street. Good buffet breakfast, good restaurant, comfortable rooms.Genuine Expedia guest review
"EXPEDIA VIP Hotel that ignores your status"
I have stayed at this Hotel at least 5-6 times in past few years (no problemos). This time I wanted to test my "EXPEDIA VIP Card", but guess what happened: I was given the smallest room EVER (Bed with one pillow and one thin blanket, and not even a Closet to hang the clothes !!!) I was tired after a very long travel from Montreal. I did ask for a room […] upgrade (because of Expedia VIP Card and this Hotel is a VIP Member Hotel), and the Lady at check-in made phone calls and promised room upgrade. Next thing was very disappointing/made me mad - Hotel was less than half full and she gave me the smallest Room (low standard) I have ever had in that place! (I was too tired to ask to change room / only one night stay). I am still mad so I do not know if I ever want to return to this place. HOPEFULLY - EXPEDIA CAN HAVE A VERY SERIOUYS TALK WITH THE HOTEL MANAGEMENT ABOUT EXCEL VIP STATUS AND THEIR FRONT DESK PERSONNEL COMPLETELY IGNORANT about Expedia VIP status (I had to explain it to them). UNTIL THIS IS CLARIFIED / CORRECTED - EXPEDIA SHOULD TAKE THIS HOTEL OFF THE LIST OF VIP ACCESS HOTELS UNTIL FURTHER NOTICE. I travel 150+ nights a year for many years worldwide - this experience made me very unhappy - and I wonder if EXPEDIA really follows up on its so called "VIP Hotels". Frequent IAEA Visitor Read moreGenuine Expedia guest review
"Great for business visitors."
Convenient location near UNO City. 30 minutes (35 EURO Taxi) to airport Next to Subway station (U1) and Bus stop for airport (8 EURO). Nice in-door/out-door restaurant (Terrace)Genuine Expedia guest review
"Close to VIC, spotty internet in room."
This hotel was perfectly fine, except for the quality of it's wifi in my room. The connection would frequently hang. (For those techies reading this. The connection would not drop, I would stay connected to the router, rather the system would start dropping packets, and eventually reach 90-95% packet drops and then cut out entirely. Then after 15-20 […] minutes it would come back only to repeat every 1/2 hour or so). I had the same behavior after I bought the "upgraded" wifi service, as it uses the same internet routers. This was on the 4th floor. The internet in the lobby/bar was totally fine. So, if you really need internet in your room, you may want to go elsewhere, But otherwise I did like the hotel. Very comfortable. Read moreGenuine Hotels.com guest review
"Grand Circle Travel Pre-trip?"
WE arrived at the Vienna Airport at 10PM but were unable to get the bus directly to the hotel as the hotel receptionist told us we could do. Apparently, it doesn't run at 10PM in the evening (according to the Airport bus driver). We took the airport bus to Schwedenplatz(sp) and then moved our luggage down many steps to the underground to take us to […] the hotel. We will stay at a hotel closer to the airport bus line on our next visit to Vienna unless we expect to arrive mid-day. Read moreGenuine Hotels.com guest review
"Perfect for business"
Pefect for business trips. There are no restaurants or cafes near the hotel. It's clean and new, staff is perfect, location is affordable (3 mins to U-Bahn; 15 mins to the city center).Genuine Expedia guest review
"A clean hotel; not impressive service."
A very clean room; close to the Austria Center; good subway connection to the downtown. However, many little things may be really annoying for some travelers. I was on a business trip, and arrived at 11 am in the morning. The room was not ready yet, but the receptionist kindly told me the room may be available soon, and she would let me know if I wait. […] At 12 pm her shift was over, and she left without telling me anything, and without notifying the new shift that I was waiting. At about 12:30 I asked the new receptionist, and was told that my room was ready long ago. I was severely jet-lagged and went to bed. In an hour I was waken up by somebody desperately trying to open the door. After they continued trying for several minutes I had to get up and open the door. This was room service, who asked me when I am moving out today. My king-size bed was actually two full-size beds stuck together. Quite ridiculously, it was covered by a narrow twin-size (!) blanket. Wireless internet was login and password protected and it asked to re-login every several minutes. There was no clock in the room -- I had to ask for a wake-up call every morning. Some computers in the business center were not connected to printers or printers did not work. Finally, when I checked out, there were several mini-bar charges on my room. I told them that I did not use the minibar, and the charges were immediately removed. By the level of service this hotel is comparable to a 3-star hotel in the US. Read moreGenuine Expedia guest review
"Best stay close to UN?International Center"
If you need to stayin the area around the international center this appears to be the best choice. I saw NH Danube and think Arcotel beats it by far. Executive rooms are a nice deal with minibar included, easy connect to Wifi, executive lounge, 3 different sauna options, liked the herbal sauna ( Americans, be aware this Europe and people are naked and […] mixed, stay away if you cannot stand it and avoid showing up with your bathsuites, you will be rated as stalker or peeper), very good service, friendly and always at hand, easy ride with lightrail to the city (15min) and stop right in front of hotel Minus: Strange parking rules around hotel, no weights in gym, breakfast overpriced for 20 EUR Read moreGenuine Expedia guest review
Room were comfortable. Closet space ok. Drawer space insufficient. Concierge services need improvement. Th only breakfast available was a buffet at 20 Euros per person.Genuine Hotels.com guest review
"Arcotel Hotel in Vienna- great hotel"
Great location, a few train stops from the center of Vienna. Rooms were clean. The hotel has a free sauna, which was really nice, especially on a cold day. Hotel charges 20 Euro/day to park, allthough you can park across the street in the garage for free.Genuine Hotels.com guest review
Subject says it all. The best hotel choice if attending a conference at Austria Center. Simply perfect. Easy access to metro for getting anywhere else in Vienna, and steps from the conference center.Genuine Expedia guest review
"Very good with a couple of caveats."
The hotel stay was good and the people are great but I have to point a couple of caveats: 1.- There are no clocks in the rooms. 2.- The internet is free at 64 kbps and the WIFI didn't work in my room.Genuine Hotels.com guest review
It had very convenient location, easily reachable with metro and airport bus. The room was nice and we especially enjoyed the complimentary sauna.Genuine Hotels.com guest review
Great location for Vienna Interantional Centre. Top quality hotel with excellent staff.Genuine Hotels.com guest review
"Good quality hotel close to VIC and transport"
Great quality hotel with good transport facilities nearby. Perfect base for VIC and exploring city.Genuine Expedia guest review
"Excellent value for money relatively close to town"
We had two connecting room for our family of 4 for less than the price of one room per night. The hotel facilities are excellent for the price. Conveniently located nex to the Vienna international confence centre and on the metro line to go to the city in a few stops. Children's facilities good, nice playground right downstairs. Very good breakfast […] buffet overall a five out of five for us. Read moreGenuine Expedia guest review
Response by Arcotel Kaiserwasser Vienna Dear Guest, thank you for choosing the ARCOTEL Kaiserwasser Vienna, it was a pleasure to have you staying with us. We are especially grateful for the time you have taken to give us feedback. Thank you also for your compliments concerning the hotel and its staff. See you soon again! Many greetings from Vienna, CHRISTOPH SCHWABL Guest Relations Manager
Great and quite place just next to UN compound, from the airport take bus # 9 that will droop you in front of the hotel (2nd stop), the hotel 5 subway stops to DT and next to subway station. Clean, friendly and will stay again here defffffffGenuine Expedia guest review
"Close to metro station"
We loved staying here. Across the street from the metro and your in the City center before you know it. Beautiful Hotel with nice and clean rooms. The hotel staff were very nice and very helpful. We would defiantly come back!Genuine Hotels.com guest review
Brilliant choice living out of the noisy Berlin city. And convenient traffic. Rooms are clean. Stuff nice.Genuine Hotels.com guest review
Beware they take €200 from your account and hold it until you check out, and it will be a few days after check out until you get that back.Genuine Hotels.com guest review
Very good overall. Tram into town over the road. Parking on site. Easy access to and from city access roads.Genuine Hotels.com guest review
"Conveniently located to downtown Vienna."
The hotel was comfortable, front desk staff were excellent and the restaurant personnel were attentive. The most attractive feature of the hotel was its proximity to the Vienna International Centre. (just across the street) There was very easy access to mass transit and the hotel was well situated to U-Bahn stops near the downtown area. The park and […] small lake adjacent to the hotel was particularly enjoyable. Read moreGenuine Expedia guest review
Response by Arcotel Kaiserwasser Vienna Dear Guest, thank you for your detailed feedback about your experience. We are glad to read that you enjoyed the service by our staff as well as the location of the hotel. We would like to apologize for the inconveniences caused by our cleaning service and have immediately contacted the housekeeping manager to discuss your feedback in detail that this won’t happen again in future. We do hope to welcome you soon again at the ARCOTEL Kaiserwasser. Kind regards from Vienna, CHRISTOPH SCHWABL Guest Relations Manager
"Just a roof on your head"
Being from North America, they said that they were having plug adapter for electric power but was not true out of stock Phone not working in the room, battery dead Parking 20 Euros Not easy to find, same with a GPSGenuine Expedia guest review
Response by Arcotel Kaiserwasser Vienna Dear customer, many thanks for your feedback. Only through your feedback, we can improve the services offered at our hotel. Regarding the plug adapter, we are really sorry that all of them were borrowed. We will forward the information to the departments concerned. We would be pleased to get a second chance to show you that the ARCOTEL Kaiserwasser is a nice place to stay in Vienna. Best regards, Your ARCOTEL Kaiserwasser Team
"Excellent for meetings at the ACV"
For an European Hotel, the room was really convenient and well situated for professionals attending meetings at the Austria Congress Center in Vienna.Genuine Expedia guest review
not the best choice in Vienna.Genuine Hotels.com guest review
"A great hotel for a great time away"
The hotel was clean, fresh and modern. The bar staff were very helpful and went that extra mile to make sure you were ok and happy. We didn't eat in the restaurant we had what they called bar snacks....which were huge and very good.. My only one complaint is we also didn't have breakfast there as i thought at 20 euros that was alot of money, it would […] have cost us 240 euros for myself and my husband and ours 2 friends for the 3 days we stayed there which ws a shame as its nice to start your day off withG a nice relaxing time when having breakfast. However this would not stop us going back Read moreGenuine Expedia guest review
Very convenient for those having a bussiness at Vienna's UN Office.Genuine Hotels.com guest review
"Tech Gate visitors"
Excellent hotel when visiting Tech Gate. It's only a few minutes by metro from the center, thus even tourists could enjoy this stay. Not much more than modern business flats around the hotel.Genuine Hotels.com guest review
"Convenient to VIC"
Good welcome and assistance from reception staff. Comfort room with Kingsize bed was compact but adequate. Bathroom light airy & spacious with excellent walk-in shower. Small flat screen TV with limited channels in English. Would benefit from more electric sockets. Only one in bedroom and the was not convenient to desk. Kettle which was fixed to complimentary […] coffee /tea tray could only be used in the bathroom at he side of the wash basin due to lack of sockets in bedroom. BUt Hotel was extremely convenient to the Vienna International Centre (across the road) which was the main reason it was chosen Read moreGenuine Expedia guest review
Great hotel, everything it says on its website, friendly and helpful staff.Genuine Expedia guest review
Very clean hotel. Very close to the subway station and location of the hotel is ok.Genuine Hotels.com guest review
Good value hotel with good customer service. It is out of the city somewhat but right next to metro straight to city center in 10-15 mins. The bus to/from the airport also stops right outside the hotel. Very convenient location so being away from the city center is not a problem at all.Genuine Expedia guest review
Service hervorragend, konnten ohne Probleme unser Zimmer wechseln (wir sind in einem mit getrennten Betten gelandet). Die Lage ist super, einfach über die Strasse und schon ist man in der U-Bahn Station. Einzig das Frühstück fanden wir völlig überteuert..Genuine Hotels.com guest review
Bra för jobb om man ska jobba i det området annars tråkigt område, dock lätt att åka till centrum med tunnelbanan, som bara är över gatan.Genuine Hotels.com guest review
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