"Great location, outstanding staff, room OK."
Very friendly and efficient staff. Good but not outstanding room. Business center not up to standards of a high end hotel. Good but not exceptional food, lively bar. Charged for 3 nights parking for 2 night stay. Luxurious, extra deep marble tub didn't hold water. Comfortable king size bed, quiet.Genuine Expedia guest review
"located near best shops in town"
You are walking distance from all the best shops in town! My room was clean and spacious for a one king bedroom. The view wasn't the best (parking lot) but the comfort of the room made up for that. The fitness center is clean. Overall, my stay at Hazelton was fantastic!Genuine Hotels.com guest review
"Great location, but room was noisy"
Good location, great looking room, but too much noise coming in from the outside! And I'm used to noise being from NYC.Genuine Hotels.com guest review
Our stay was notable for the presence of Justin Bieber in the hotel for nearly the length of our stay. That meant the entrance was swarmed with young girls, camera crews and the Bieb's security. The staff could have done more to make it easy to come and go, but otherwise it was an amusing diversion. It's a beautiful hotel, as advertised. One Restaurant […] is entrancing; eat outside if you can. Only complaint: it rained one night and morning. Our room was supposed to have umbrellas. It didn't. The staff promised to provide but never did. Read moreGenuine Expedia guest review
"nice neighborhood of boutiques and restaurants"
Quiet rooms, wonderful location midst many great restaurants and boutiques as well as a nice residential neighborhood good for taking walks. Attentive staff, very good service.Genuine Hotels.com guest review
A great overall experience! Absolutely wonderful!!!Genuine Expedia guest review
The Hazelton was a gem - exceptional service, spacious and quiet rooms, located perfectly for exploring either by car or on foot.Genuine Expedia guest review
"Greatest Hotel in Toronto"
I have stayed in many great hotels in the world and the Hazelton may be the best ever.Genuine Hotels.com guest review
"Movie Stars and Insider Tips"
Ronaldo and Dean are the best concierges EVER! They gave me fabulous restaurant recommendations (OPUS rocks!) and called ahead to make sure there would be a seat at the bar when I arrived. The level of customer service they provide is out of this world - speaking with them was like talking to a best friend who is always in the know and loves when they […] can share their knowledge with you. Bonus: I swear I spotted Donald Sutherland on the patio! Awesome! Read moreGenuine Expedia guest review
"My romantic anniversary weekend at the Hazelton"
Friendly greeting and well appointed lobby. Room was spacious, beautiful, extremely clean with a huge bathroom complete with marble, heated floor, built in TV in the large mirror, phone next to the commode and two different water nozzles in the shower made it into a relaxing rain forest shower in a sparkling, glass enclosed shower stall next to the […] jacuzzi tub where you could watch TV in the mirror. A convenient bar with built in refrigerator stocked with wine, water and soft drinks. The concierge was a fountain of knowledge and made us reservations at two outstanding restaurants within walking distance. Shopping was superb and within 10 minute walk. Overall, we had a pleasant and relaxing weekend and would come back. The Hazelton is truly one of Toronto's gems. Read moreGenuine Expedia guest review
"First Class Act..."
This was truly a first class act. My boyfriend and I traveled to Toronto for my birthday weekend and he travels frequently and usually stays at the Westin. So i booked us there the first night and the other 2 nights at the Hazelton. Although the Westin had an amazing view, everything else was horrible. So when we arrived at the Hazelton we really wasn't […] expecting as much as they had to offer. From the time we arrived we were always promptly greeted with a smile from valet, front desk, concierge, housekeeping the restaurant ALL first class service. The room was beautiful, the bar fully stocked, bed turned down at night when we returned each night, complimentary wi-fi, business center such polar opposite treatment than that of Westin. I can't wait to go back and stay at their gorgeous hotel. It may not have the view of Lake Ontario but it is positioned in a quiet, shopping area and the food at "One" was great! Thanks Hazleton for giving me more than I expected... Read moreGenuine Expedia guest review
Another great night in Toronto thanks to this amazing hotel!Genuine Hotels.com guest review
I had a great time, the only thing I did not like was that stored did not open early I had to wait around for them, but if I had looked up the information before hand would of helpedGenuine Hotels.com guest review
"Can't beat heated bathroom floors"
courteous and helpful staff, luxurious rooms, amenities available, ideal location to meet my needs. Bathroom was awesome - TV built into the mirror, heated floor, rainfall shower and huge tub!Genuine Hotels.com guest review
Spectacular. Stunning. Five-Star, all the way!Genuine Hotels.com guest review
I've had the privilege of staying in some fine 5 star hotels in Banff, Toronto, Montreal and Ottawa. This one was the absolute best, bar none. The staff - genuinely friendly and could not do enough for you and in such a gracious manner. Fine linens, huge towels, comfy chair/couch, free water, soda, fancy teas & coffee; drapes and lights at the touch […] of a button, complimentary shoe shine daily, super fast and delicious room service (complete with an orchid) - all in such luxury within walking distance of everything. Bonus - as a woman traveling alone I felt utterly safe and that meant a lot to me. Read moreGenuine Expedia guest review
"Hazelton Hotel a Yorkville treat."
Hazelton Hotel is an excellent hotel. Great staff and the room was beautiful.Genuine Expedia guest review
"stuck in elevator"
don't trust the elevators in this building. we were stuck for 30mins without a working intercom and all they did for us was a small credit. Terrible! Will never go back!Genuine Hotels.com guest review
"Better value elsewhere."
Hotel was quite booked up hence we were put into a wheelchair accessible suite without knowing (we were too tired to go and ask for a change). Not a huge deal but the height of some items/amenities was awkward to some degree. Staff is super friendly and helpful which is certainly a strength of this hotel. Some minor complaints of things that did not […] work all that well (e.g. TV remote on/off). Coffee maker quality was awful in the room. Pool was nice but no hot tub/spa. Gym is just adequate in my opinion. Overall I was expecting more from the hotel considering what they charge but I guess to a certain degree it goes with the area (Yorkville) you are staying in. Read moreGenuine Expedia guest review
"Love this hotel"
I've stayed here twice now and will be returning. Best hotel in Toronto!Genuine Hotels.com guest review
Stayed at The Hazelton Hotel, Toronto for 4 nights. Excellent hotel in the Yorkville area of Toronto. Like all places in Yorkville, very expensive. Try to get Breakfast included in your room, otherwise rou could pay $50 -$75 for breakfast for 2. Another charge to be aware of is the $9.50 per day, which the hotel charges residents. This is for "free" […] wi-fi, "free" soft drinks in mini-bar and "free" use of the spa/pool facillity. (what is it they say, there is no such thing as a free lunch). Other than that, could not fault staff who were all very friendly and helpful, room cleanliness and hotel decor excellent. Would definately return. Read moreGenuine Expedia guest review
トロントでも最高の立地を誇るおしゃれなホテル。ホテルがあるヨークヴィルは小さな一角だが、 一流ブランドからおしゃれな雑貨、素敵なレストランなどが揃っており、特に、春から秋にかけては テラスがあちこちに出てすごくいい雰囲気です。 そのなかでもこのホテルのテラスは一番人気で、ここを運営するレストランONEは料理のクオリティも大変良い。私はこのテラスで毎日仕事の前に朝食をとるのを一番の楽しみにしています。 ホテルのオペレーションは経営がマンションデベロッパーのせいか、素人くさいと所もありますが 部屋はシックな感じで、クローゼットとバスルームが広く快適です。隣にギャラリーもやっているようで、室内や廊下にかかっている絵もすごくセンスが良いものが揃っています。Genuine Expedia guest review
"Boutique hotel in a great location"
08/30/14 Suitetraveller Ottawa, Canada
Had an amazing experience here when my company "upgraded" my hotel due to a need to stay and work on a project in TO longer. Wonderfully, this hotel was located a block from where my work was located and is right in the heart of Yorkville. The hotel was wonderful in looking after me during my extended stay. They got to know my morning schedule. You know you've found a second home when the waitress just smiles at you when you enter the dining room for breakfast and, voila, your preferences are right before you! Oh, their coffee!!! Room staff always left something special for me for my return at the end of a long day. Rooms are clean, sleek, modern, and sumptuous - all at the same time! The best part of the stay, though, was dinner at ONE. Not to be missed! My favourites - the frites and the lobster spoons. Sigh! Thanks to all for making me and my colleagues feel so welcome.
"Great Hotel in a Great Location"
08/26/14 strongmohan London, United Kingdom
Hazelton is a charming 5 star hotel in Yorkville, the shopping site of Toronto. We stayed for 7 nights and were simply blown away by the amazing room service, the incredible comfort of the bed & pillows, the size and depth of the luxurious marble bath tub, heated bathroom floor, the endless supply of bottled water, the quiet isolation of their magnificent swimming pool, the good size and decor of the room, the ease of control of the blinds & lights, its central location and delightful neighbourhood, the attention from concierge and front desk staff. A special mention to the assistance-with-a-smile from Kate, Kiyomi, Ronaldo and Myra. At the end of the stay, we feel that this is 'the' hotel in Toronto which sets benchmark standards for all other hotels to strive for. Will definitely return here. Thank you for your incredible service. Mohan Singh.
"Great Boutique Hotel"
08/22/14 BuonaNotteRoma Libertyville, Illinois
I wound up at the Hazelton because of a room-disaster experience across town at the Fairmont Hotel. That said, the next time I visit Toronto I don't expect to even bother with the Fairmont...because everything about the Hazelton is fantastic. And this is coming from a traveler who relishes the grandeur and history of hotels like the Fairmont. Comparisons aside, the Hazleton is immaculately clean, updated and modern without sterility. Its staff are warm and helpful. Furthermore, its size (75 rooms) lends itself to great personal service so that even after only two days on the property I was being recognized and acknowledged with a friendly nod. I stayed in a king suite. A huge room with desk, sitting area, separate bedroom, bathroom-for-two, marble shower (rain head and handheld) and separate stall. The bed and sheets were fresh with a great mattress - no sagging - and a pillow menu. Again, everything was as clean and fresh as any room I've stayed in. Additionally, the room had a Nespresso Machine with six cartridges...since I can't stand filtered coffee and love espresso, those hotels with such an offering automatically gain a "star" from this critic. If there is a downside - it's that the workout room is I think undersized for such a modern (spa) property. Most upscale hotels I've visited (even smaller ones) seem to be recognizing the trend of healthy living and adapting with an abundance of exercise options. In fairness, the room has 4-5 treadmills, 2-3 ellipticals, a couple of exercise bikes and a mini-gym. Even with this equipment the room felt crowded when only two other guests were in working out. I ate breakfast in the hotel's ONE restaurant both days of my stay and also had dinner there with a colleague. The dinner service was outstanding...the breakfast service was lacking friendliness. But in both cases, the menu was diverse and the food was served fresh. Finally, the location of the hotel is an important consideration. The Hazelton is in Yorkville, the "upscale" neighborhood and much less touristy than the hotels near the CN Tower, Waterfront and NHL Hall of Fame. I prefer this...but people looking to stay near those attractions might not like the extra transportation. However, top end shopping and dining is right out the front door. Although I was traveling on business for this stay, I would just as readily bring my wife and two daughters for a stay here. It's really a great property.
"A disappointing visit"
08/09/14 JB1335 London, United Kingdom
We arrived in Toronto after 2 weeks traveling in British Columbia and booked the Hazelton thinking a little luxury would be lovely after two weeks on the road. Luxury and five star the room may be but the front of house treatment was far from five star and such a contrast from everywhere we had been on the west coast of Canada where the service has been extraordinary. Arriving late from the airport (having booked a transfer through the hotel) there was no recognition of who we were and why we were arriving late. There was no liaison between services at front of house. Our room was lovely but not set up as we had requested even though the hotel recognised as soon as we asked that they had not done this. We asked for a late check out but no one got back to us. We had to ask again and then there was no recollection of our original request. Room service and housekeeping were good but they could not get over our repeated poor interaction with front of house. Every time we asked for anything we always felt our request was somehow difficult and inconvenient. There was no 'can do ' attitude. Very disappointing experience and not worthy of the hype and certainly not our experience of Canadian hospitality.
"Great location, lovely pool"
07/27/14 katherineincanada Oakville, Canada
This was our second stay at this boutique property in Yorkville. We did receive a deal on Hotwire which was helpful, as this is an expensive property. It was our 10th anniversary and the management left a hand-written note and a plate of chocolate dipped strawberries-a nice touch. We were going to bring our dog along, as this is a pet friendly property, but when we were told that there is a $95.00 charge, we changed our minds. This fact was not indicated on their website. Our deluxe room was lovely, if a tad sombre-all blacks and browns and the bathroom was lovely. The indoor salt water pool is a quiet retreat. I was the only one using it on Saturday. There is also a lovely-looking spa, which I did not use. We did not eat at "One", which is a very popular and pricey restaurant, with a celebrity chef, Mark McKewan. Staff was extremely polite, although a few requests were forgotten . There is a $12.00 facility charge here, which was not mentioned when we checked in. The location couldn't be better and we walked to both stores and restaurants easily. The little things count here, like being called Mr. &Mrs. ..... by ever staff member. We would return to this lovely property.
"Best hotel in Toronto"
07/22/14 Naveron Toronto, Canada
I am local and have had the opportunity to stay at a number of high end Toronto hotels. This has to be the best in terms of: Location: everything literally steps from the hotel (shopping, nightlife, restaurants, transit, museum). Decor: Rooms are super quiet and have blackout curtains so you don't even know you are in the heart of downtown: Staff: Friendly, very efficient and capable: Facilities: Loved the salt water pool and steam rooms. I didn't eat at ONE but we had drinks in the bar. Yes it is pricey but you get what you pay for.
"Gorgeous Boutique Hotel"
07/06/14 DavidG731966 Boca Raton, Florida
Stunning property, with large sumptuous rooms, and bathrooms to die for. Masculine (but appealing to ladies, too), dark green marble, deep large tubs, TV-mirror, unlimited complementary soft drinks from mini bar, pretty and hip breakfast terrace restaurant are just a few of the amenities. The staff are welcoming, professional, and discreet. Reportedly, the favorite hotel of Hollywood A-listers visiting Toronto for their film festival...and I can see why.
06/28/14 Ahmed A
At first glance from outside, I thought Hazelton is horrible. But never judge from outside. I was really impressed with the standard of Hazelton. Room decoration and furniture is nice. The atmosphere is like being at your own home. All staff seems to know guests names. I must say that hotel concierge is the best I've ever seen. Ronaldo, kiyome, Dean and Kathleen are simply amazing. They provided unlimited help to explore toronto. They can do whatever you want.
"Perfect Place to Stay"
06/23/14 cynthia v New York City, New York
Last week I was in Toronto for business and stayed at the Hazelton hotel. I have stayed at other fine hotels (some not so fine too) in Toronto and this is by far the best. The service is friendly and fast. There is a mini business center on every floor so you can print out documents with ease. The rooms are large, very comfortable and wonderfully quiet. And the location is ideal. It is pricey but worth it!
"Avoid The Hazelton"
06/21/14 Sanford F
My wife and I love to travel and we usually choose deluxe hotels. We particularly seek out the top hotels with charm but with excellent service, good food and modern conveniences. Unfortunately the Hazelton Hotel in the chic Yorkville section of Toronto fails dismally to live up to the image it portrays in it's promotional materials and website. We have tried this hotel twice now and we will never stay there again. When we pulled up to check in there was not a doorman in sight to open the doors or assist with our luggage. If that were a one time oversight, we wouldn't have given it a second thought. However, on the vast majority of our trips in and out of the hotel nowhere could one locate a doorman to open the door or aid in our travels. Even in the pouring rain we had to locate an umbrella at the desk and hail a cab ourselves. When we made the reservation, we specifically requested a quiet room. Upon arrival, when I asked if the room they had assigned us was quiet, I was told that perhaps they would look for another room. After a considerable wait, miraculously the clerk was able to locate another "luxury" room that he promised was one of their most sought after corner rooms and that it would certainly be quiet. The room was indeed lovely although so dark that even with all of the lights turned on, it was difficult to read. And the bathroom was so dark that my wife had to put on her makeup in front of the window in the bedroom. There was no problem keeping light in the room since the electric curtain motor did not work and the drapes could not be closed or opened. It also seemed excessively warm in the room, closet area and bathroom (which did not seem to have an A/C duct) so I located the thermostat in the far corner of the room near the window and discovered that it was already set at 55 degrees Fahrenheit and could go no lower. Naturally I called the desk and was told they would send "engineering" up immediately to remedy both situations. So off we went to visit friends and spend our first day in Toronto. When we returned the drapes were in working order but a message on our voicemail indicated that the air conditioning system had been thoroughly checked and it was working just fine. I called down again and complained that it could not be working properly if the thermostat had to be set at 55 degrees constantly. I was told that was the way the system worked. We were tired from a long day so we decided to forget about it and went to sleep. At 4 AM we were awakened by a group of very loud partygoers in the hall and had to call the desk to ask for help in stopping the noise. At 6:30 AM, just as we had fallen back asleep, so began a steady 30 minute stream of the loud and recognizable continuous sound of garbage trucks and other heavy machinery backing down a driveway directly below our window. That was the end of our sleep in a "luxury" quiet room. Yorkville is still charming but the Hazelton Hotel is incredibly overpriced, noisy, dark, uncomfortable and lacking basic deluxe service. It is simply masquerading as a chic hotel. Better off in a Holiday Inn.
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