Estelar Santamar Hotel & Centro de Convenciones - Santa Marta

Absolutely loved it. The hotel was beautiful and well kept and the beach was absolutely beautiful. The restaurant was good, but not wonderful. I would absolutely go back again.

Genuine Hotels.com guest review

I think the location of this hotel literally right infront of the ocean makes it a very good choice of stay while in Santa Marta. The rooms are not too fancy or anything but they are comfortable enough. One thing I didn't like was the service at the pool bar, sometimes it just felt like they just didn't want to work. If you ordered food there, they […] will give you a million excuses so you actually walk to the restaurant to place your order. Everywhere else in the hotel they were nice and helpful. Read more

Genuine Hotels.com guest review

Good for families and young children. Staff was very cordial and the room was clean. Food was good and overall attention to detail was good.

Genuine Expedia guest review

There are some things that I like and others that I certainly did not care for. I did not recieve the room that I had reserved and when I asked about it I was told I was moved because of the noise(was none). The condition of the room was a real disappointment. They truly need to remodel and purchase suitable furniture. The furniture was very dated and […] worn. The staff was however friendly and helpful. However, when I asked about transportation from the airport, which was not there, I was told the driver left the airport when he heard my plane was late. He never did return. ALSO, the hotel does NOT have transportation, they simply call a taxi and you will pay different rates every time. I had to go the airport 4 times...with no help from the hotel. Breakfast was included which was average at best. The beach was nice, the furniture on the beach was also ok. However, you would think the hotel would try to do something about the constant harrassment by the vendors. It became quite obnoxious, at times they would become relentless. If you go into the water they leave you alone, the moment you come out they start again. Its was like they thought you were a new arrival. I would pay more and stay elsewhere, however, as it was my first trip to Santa Marta I am not certain where. It is doubtful I would return to this place. Read more

Genuine Hotels.com guest review

This hotel is just awesome. My room was less than 30 feet from the beach. The staff is helpful, the food is also very good. If you consider the rate this is 10 star hotel!!!!!!

Genuine Expedia guest review

Really bad. The staff is very lazy, no good service. The room keys did not work. The room service never arrived. I do not recommend this hotel.

Genuine Expedia guest review

When I lived in Colombia in my childhood I remember a much better place, even when I talked to other guests I received the same feedback, this hotel has so much potential, I hope changes are on their way to make of this hotel what it used to be.

Genuine Hotels.com guest review

I must say that Santa Marta is a very poor city . The Hotel grounds and the security were right on top of it . Would I stay there again ? Sure ! The hotel staff were very pleasant and the breakfast buffet was very filling . In the restaurant there was one server that stood out the most . ( Wilson ) he went out of his way to please me and my family . […] Thank you . We had a little problem while we were there . My Girl friend needed a Doctor at 5 AM in the morning . Well the Hotel reception was at there best and the doctor arrived very soon . The Medico was very pleasant as well . Read more

Genuine Expedia guest review

The hotel itself was comfortable, located on a nice stretch of beach and had good amenities. However, attention by staff was very poor. I had booked a bungalow for two persons, queen bed. Upon checkin, I was assigned a double room in the rear hotel complex, which is of lesser value than the beachfront bungalos. The receptionist also tried to charge […] me for an additional person. After 45 minutes of haggling, the hotel staff finally agreed to move me to an available bungalow. Service in the bar and restaurant was very slow (with the exception of Wilson), and the food was mediocre. Hotel management was unresponsive and/or unavailable. Read more

Genuine Expedia guest review

While in Barranquilla my friend and I decided to take a four day three night holiday in Santa Marta and was very pleased with the experience. We chose this hotel due to it's proximity to the beach, central location to all touristic attractions as well the price. The food was very good (I recommend the buffet by the poolside bar), and the prices were […] reasonable. There were also a wide variety of activities and events to choose from each night. If there are any areas for improvement, I would say beware of the tennis facility as it is being leased out by a very angry Colombian and therefore isn't directly associated with the hotel itself; and a footnote, you will get harassed on the beach by Jefferson selling you some knockoff RayBan's that seem to prescription strength, as well as overpriced trinkets and accessories - once again, not directly associated with the hotel, but good to know regardless. I recommend this hotel wholeheartedly. Read more

Genuine Expedia guest review

Good hotel with great potential. Great breakfast, but no much snack and food options in the menu.

Genuine Expedia guest review

We spent very nice 5 days in Santa Marta. The rooms were clean and comfortable with nice bathrooms. The food in the hotel was good but you may also consider taking a taxi to the closest town (El Rodadero) where you have more options.

Genuine Expedia guest review

I just returned from 3 days at the Hotel Estelar. Overall its a nice facility, right on the beach. The grounds are well maintained, and they have a rather good activities program. The restaurant food is good-to-very-good. My room was a nice size, though the bathroom was cramped. The air conditioning was strong, which is not a given in Colombia. Ok, […] now for my complaints. First, the bed was terrible. It was a futon and was way too firm. Both my girlfriend and I had backaches after our stay there. Secondly, the sheets were gritty, which made me wonder how long they had been on that bed. Third, there was no iron and ironing board. That is not a big deal, but when we called they first said it would be 10 minutes. After 15 minutes it had not arrived. We called again, and this time they came clean -- they didn't have enough to go around. So if you have a reservation and need to iron, I recommend getting your ironing board well in advance. Why they would go cheap on irons and ironing boards is beyond me. My final complaint is the service. While there were some nice employees, overall I noticed very few smiles, and the service felt only obligatory. In summary, there are better choices right on the beach in Santa Marta. Read more

Genuine Hotels.com guest review

Excelent beaches, staff nice. It is not a big hotel but it has everything.

Genuine Expedia guest review

This hotel is just great, service is outstaning. The beach is a few meters from your room. Everything is made for your relax. Is outside the city but a few minutes ride... Definitely i would come back.

Genuine Expedia guest review

Nice hotel with friendly helpful staff. We enjoyed our stay. English is in very short supply but not a problem. Food was only average. The only thing we were unhappy about was the incessant loud music that accompanied dance and aerobic lessons.

Genuine Expedia guest review

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Genuine Hotels.com guest review

It was a very good hotel for what I was looking for. The service is really good, but the food can be improved.

Genuine Expedia guest review

This beachfront hotel with a pool is very pleasant. Service personnel are all very helpful with exception of front desk. Breakfast very nice. Everything is clean.It is a conference center as well so is rented out to various groups so if teens are present, music will be played to suit them. Basically, nice place . Take taxi to La Rodadero for dinner. […] We stayed at this hotel twice. First in newer part of hotel with view of front tennis court. Second visit was in older cabana near pool alittle noisy at times . Hanging out at the beach and pool was nice with a few vendors which were registered with the hotel occasionally approaching you. We felt very safe there. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

algo incomoda primero habia un evento alterno congreso de mds y al parecer les quedo pequeña la capacidad para atender a los que no teniamos congreso; , y 2 las piscinas a todas horas sucias con muchas hojas de arboles , entiendo que puede ser dificl pero debe haber algun mecanismo que ayude a mitigar esto,

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

La estancia fue muy agradable, excelente servicio y atencion por parte del personal.

Genuine Hotels.com guest review

Muy buen hotel

Genuine Hotels.com guest review

Excelente relacion precio/calidad. ubicacion excelente para quien qiere tranquilidad.

Genuine Hotels.com guest review

Hotel espectacular !

Genuine Hotels.com guest review

buen hotel, algo costoso para lo que ofrece (alta temporada), tuvimos inconveniente con la tarifa que pagamos a traves de hoteles.com, y en el hotel no nos querian ayudar, nos toco ponernos bastante serios para que procedieran a resolver el inconveniente que por supuesto era problema del hotel y no nuestro ni de hoteles.com... no recibimos ni siquiera […] una disculpa... tienen mucho que mejorar... Read more

Genuine Hotels.com guest review

Excelente muy buena atención.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel regular con precios caros

Genuine Hotels.com guest review

ES UN BUEN HOTEL, SU TARIFA ES COMODA Y LO MEJOR LA ATENCION DE SU PERSONAL.

Genuine Hotels.com guest review

Muy buena, deben mejorar el servicio de Bar.

Genuine Hotels.com guest review

die Lage ist sehr schön direkt an schönem Palmenstrand. Wir waren mit 2 Kindern dort und beim chek-in sagte man uns für die Kinder wäre das frühstück nicht inklusive und müsste seperat bezahlt werden. Zimmer sind komfortabel, gräumig und sauber. War alles ok und würden wieder hingehen.

Genuine Hotels.com guest review

Erg aangenaam ons verblijf, het personeel heel attent en klaar om je helpen ,hotel voorzieningen naar verwachtingen, het eten goed, leuk sfeer, dit hotel zeker aan te raden, ik zal wel zeker terugkomen....

Genuine Hotels.com guest review

muy buena, pero me parecio que le falta mas eventos recreacional para los huspedes, sobre todo los viernes y sabado en las horas nocturnas ya que no existe bar o discoteca o en su defecto colocar una Chiva rumbera con animacion de vallenato o papayera con recorrido a Sta Marta y el Rodadero como valor agregado

Genuine Hotels.com guest review

Excelente opción para ir en familia... Recomendado 100%.

Genuine Hotels.com guest review

el hotel esta muy bien presentado , pero el personal en general se ve como amargado y triste , son groceros en su trato sobre todo el personal de recepcion y comedor , no son nada corteces y cada ves que uno pide un servicio pareciera que estuviera suplicando un favor , ademas los aires acondicionados de las cabañas demoran eternidades en enfriar y […] es politica del hotel (segun comentarios de un trabajador de mantenimiento mantener la temperatura en 23 grados .....CON ESE CALOR TAN INSOPORTABLE QUE HACE EN ESE SITIO !!!!!!!!!!!!!!!!!!!!!!!! el aire toma buena temperatura como a las 3 horas ...........pienso que deberian restructrar la administracion y comensar a aplicar politicas a los empleados de buen trato y cortesia Read more

Genuine Hotels.com guest review

muy placenterA

Genuine Hotels.com guest review

Nuestras vacaciones fueron bastante satisfactorias, empleados muy amables, comida buena, las instalaciones son buenas, cómodas, seguras muy cerca a la playa, el horario para el uso de la piscina restringido y la limpieza podría mejorar.

Genuine Hotels.com guest review

El hotel es bastante decente aunque ya va necesitando algunas renovaciones al ser presumiblemente sus estructuras de los años 80. Por su sitacuión geográfica creo que requieren contar con más sitios de esparcimientos para ofrecer variedad: restaurants, bares, etc... Se hace muy necesario también que adquieran nuevas sillas reclinables ya que las que […] hay se ocupan luego de las 7:30am. El trato del personal fue bueno aunque debo mencionar que al llegar tuve que insistir bastante en que había hecho mi reserva por Hoteles.com, ya que la recepcionista repitió en reiteradas ocasiones (y con cierto mal humor) que tal no existía. Read more

Genuine Hotels.com guest review

VISITE JUNTO A MI PAREJA EL HOTEL DURANTE EL JUEVES 16 DE FEBRERO DE 2012, EN LA MADRUGADA COMO A LAS TRES DE LA MAÑANA UNOS HUESPEDES VECINOS CANTABAN Y GRITABAN IMPIDIENDO QUE SE PUDIERA DESCANZAR ADECUADAMETE, LLAME EN REPETIDAS VECES A LA RECEPCION DEL HOTEL PARA QUE CONTROLARA ESTA SITUACION, Y SOLO UNA HORA Y MEDIA Y CUATRO LLAMADAS, DESPUES LOGRARON […] CALLAR A MI VECINO; EN LA MAÑANA SALI A TOMAR EL DESAYUNO A LAS 9 AM Y CUANDO REGRESE A LA HABITACION COMO A LAS 9:20 LA CAMARERA SE HABIA LLEVADO LAS SABANAS Y LAS TOALLAS, LLAME A LA RECEPCION PARA SABER CUAL ERA LA HORA DE SALIDA , Y ME INFORMARON QUE DEBIA ENTREGAR LA HABITACION A LA UNA DE LA TARDE, POR ESO Y SABIENDO QUE TENIA EL SERVICIO PAGADO HASTA LA UNA DE LA TARDE Y NO HASTA LAS NUEVE, SOLICITE QUE ME VOLVIERAN A HACER EL CUARTO, Y QUE ME MANDARAN LAS TOALLAS, PUES NECESITABA BAÑARME, ESPERE DOS HORAS PERO NADA PASO, FUI A LA RECEPCION Y LE EXPLIQUE LA SITUACION AL SUPERVISOR DE LA RECEPCION, QUIEN ORDENO QUE ME LLEVARAN DOS TOALLAS, NUNCA REICIERON EL CUARTO, PESE A QUE SOLICITE QUE QUERIA DORMIR PUES EN LA NOCHE FUE IMPOSIBLE, NADIE NOS PUSO ATENCION, AL RETIRARNOS DEL HOTEL LA ENCARGADA DE CALIDAD NOS OFRECIO DISCULPAS Y SOLICITO DEJARAMOS TODO POR ESCRITO, NUNCA OFRECIERON UNA COMPENSACION POR LA MALA SITUACION. LA PLAYA DEL HOTEL ES MUY TRANQUILA Y LINDA, PERO NO HAY DERECHO A QUE NOS HECHEN DEL SITIO ANTES DE TIEMPO. Read more

Genuine Hotels.com guest review

Hotel muy bonito, con una muy linda vista, cálidas habitaciones y es muy práctico y agradable la salída al mar que tiene y la belleza de las playas de Santa Marta. Solamente hubo un malentendido con la contratación del transporte que nos llevó desde Santa Marta a Cartagena, ya que nos informaron en el Hotel que el servicio era de puerta a puerta y en […] el medio del viaje nos informó el chofer que no nos llevaba hasta Cartagena, que nos dejaba en Barranquilla y debíamos tomar otro bus, encima nos llevó a una zona no muy agradable para el turista, hubo que pagar más de lo pautado y ante nuestra queja sus argumentos eran bastante infundados y como agravente, realizó comentarios de tipo xenofóbicos. Muy mal. Salvo eso, no hay nada más que objetar. Read more

Genuine Hotels.com guest review

El servicio del personal es deficiente. Los llamas y se toman su tiempo para llegar a atenderte. La playa esta llena de vendedores ambulantes que no te dejan descansar y por lo tanto, hay que estar atentos que no te vayan a robar.

Genuine Hotels.com guest review

God resturant, behagelig men kjedelig strand. Det annonserte treningsrommet fantes ikke. Annonserte strandaktiviteter, 3-4 pr dag ble samtlige avlyst alle dagene vi var der.

Genuine Hotels.com guest review

En general el Hotel es muy cómodo, grandes habitaciones, playa semi privada y muy buen desayuno.

Genuine Hotels.com guest review

Hotel bien situado, algo viejo y no muy bien conservado. Comidas flojas y caras

Genuine Hotels.com guest review

Nos pareció agradable la estadía, como únicas observaciones queremos aportar que el restaurante es un poco pequeño, y la carta también es un poco reducida en opciones. También podrían ofrecer actividades de tipo náutico. Por lo demás, tuvimos unas vacaciones tranquilas y confortables. Muchas gracias!

Genuine Hotels.com guest review

O hotel é muito agradavel, funcionarios atenciosos , bom quarto, bom café da manha e praia quase que particular.Recomendo com prazer este hotel, que tem tambem um ótimo preço.Com certeza voltarei varias vezes pois tenho familia em Barranquilla e Santa Marta é muito proxima .

Genuine Hotels.com guest review