"5 Stars Well Deserved"
The Excelsior certainly lives up to its 5-star reputation! Staff was very friendly and helpful; great location as well as very clean, comfortable, spacious room. I'd most definitely stay there again!Genuine Expedia guest review
"Extremely disappointing customer service"
When I checked in to the hotel during mid-afternoon, I was told my room need to be 'inspected.' I asked to meet with concierge while I waited, but he was "on lunch break." The inspection of my room took over 45 minutes while I stood idly in the lobby. The first night was extremely hot in my room. When I realized that I had no control over the thermostat, […] I called the front desk. When nobody answered, I had to get dressed again and go back to the lobby myself. The front desk informed me that the central thermostat for my room was set at 30 degrees Celsius! They begrudgingly agreed to lower it to 22 Celsius, but refused to go lower. Because my room was still too hot, I had to sleep with the window open. My room was at ground level and had no bars or screens over the window. Therefore my room was wide open to the street--very unsafe! The next morning I voiced my displeasure to the hotel staff and asked to speak with the General Manager. They told me he was not in, but that he would meet with me when he arrived. Over the course of my three day stay, I never once heard from the General Manager, not in person, not by a voicemail, not by a letter under my door. While all of these complaints may sound trivial, please recall that this is a 5-star hotel and charges as such. Therefore one expects, at a minimum, that discomforts will be promptly addressed. That is not the case at Hotel Excelsior. I would never stay there again. Read moreGenuine Hotels.com guest review
My only regret is that I could not stay longer. The service inside and outside of the hotel was wonderful. My friend and I did an eight hour private tour booked through the hotel and it was a perfect way to see the island especially if you are short of time. Our tour guide, Alex, was very knowledgeable and professional. The breakfast was incredible! […] The ladies working the spa were well trained and polite. The staff here is warm and efficient. The overall stay was a great experience! I plan to return with my husband soon. Read moreGenuine Expedia guest review
"Wonderful time in Malta"
Lovely staffs, wonderful view from the room, great breakfast, good location to centre town and bus station. Pleasant time for staying entire trip in MaltaGenuine Expedia guest review
"Above and Beyond....."
From the moment we arrived, the staff exceeded our expectations! Every member of the staff was helpful and friendly. A smile was offered even when least expected. The amenities were exceptional and the food was fabulous. The Excelsior made me not want to leave wonderful Mediterranean island. The mere fact that I was completely content in basking in […] the luxury of my room was evident that our accommodations were above par! I recommend this hotel to anyone and all of my friends. Read moreGenuine Expedia guest review
"Great place to stay in Valletta."
All around great hotel, wonderful staff and convenient location. Very comfortable and clean. Great value for the price. We had no complaints.Genuine Expedia guest review
"Great hotel and fantastic location."
Very pleasent, enjoyable, satisfying and rather exciting. All services were excellent and staff always ready to assist. Excellent buffet breakfast beautiful views and huge selection of quality food.Genuine Hotels.com guest review
Enjoyed a wonderful week in June at this beautiful, modern, elegantly decorated hotel. We chose room with 180 degree sea view, definitely worth it, the view is terrific. (we had 414, very generously proportioned room, directly over private marina, end balcony which caught sunshine from 4pm right through till sunset). The staff, in every department, […] were lovely, most welcoming and friendly whilst still providing a very professional service. Lots of choice for breakfast. Two weddings took place during our stay and were delightful to watch. Lovely grounds and facilities set in nice area. Impressive hotel which is extremely well run and managed. Read moreGenuine Hotels.com guest review
The location of the hotel is good for Valletta, but with 92 steps from the hotel entrance up to the main road is quite a hike - only good if you are fit and mobile. Overall standard of the hotel was very good but there was lack of information and not all staff were informative - there was a buffet on every night in the restaurant but no information […] or pricing of this in our rooms or in reception, not advertised anywhere, you have to ask. We asked about the afternoon tea as offered on the website, the first person didn't think it was on, the second person pointed us to the Executive lounge where we had it as was very nice, but again not advertised and no wonder we were the only ones there ! We asked about a late checkout and was told it wasn't possible but would have a courtesy room available which we needed to book the day we checked out. At 08:45 on the way to breakfast we asked, and was told to come back after 9am which we did to be told there wasn't a room available as the hotel was full and they only get to find out at 9am that morning, hard to believe - again lack of correct information. Overall a nice stay, clean rooms, everyone was friendly the lack of information meant we ate out most the time - if the hotel advertised their facilities more I am sure they could increase the foot fall in the evening, although we thought 32.50 Euros per head for the evening buffet was quite expensive compared to eating out. Read moreGenuine Hotels.com guest review
"Four star hotel at five star prices"
Hotel is very nice but overpriced but saying that I would highly recomend it having seen other hotels in the surrounding area.Ideally located with fantastic ancient ruins within walking dustance and very nice restaurants and bars. The restaurant is above average with outstanding service and magnificent views of the harbour. I spend two weeks every month […] in hotels throughout the world and the only gripe I have is that if a guest us staying in the executive floor then the guest has free access to the executive lounge which on this occassion I didnt receive. The mini bar is unfurnished and you have to buy a package and pay for the lot whether you use it or not, this unfortuanetly does not warrant five star. The pool area and lounges are very luxurious and as I said 200 Euros is on the pricey side it is nice and comfortable. Read moreGenuine Hotels.com guest review
This has to be the nicest hotel we have stayed at. Beautiful location, wonderful rooms and facilities. However, the best comment we could make was the staff, we stayed for three days and went to Gozo. We came back to spend our last night here, and we were welcomed back to the hotel. The pool and the view from the pool was unforgettable. Will always […] return here when we return to Valetta. Read moreGenuine Hotels.com guest review
I stayed at this hotel with my mum for 4 days for a relaxing break and it exceeded my expectations. Wonderful staff, service and facilities. It was my birthday on the day we checked out and I was given a bottle of wine and a birthday card signed by the reception team, it was a delightful touch that you would not find in many hotels. I would recommend […] this hotel to anyone. Read moreGenuine Hotels.com guest review
"Okay but questioned the 5 star rating at times"
For its amenities within the hotel like the pool, bar, live music etc, the hotel was great and you can't beat the location. But we tried to order room service the first night as we arrived later in the day and it took over an hour. We called again and they said they would check. We called again and they blamed it on us claiming we didn't give our room […] number. They didn't provide a bottle opener when you order for your already empty mini bar and blamed us saying we should have asked first. The second time ordering room service they had our room number (as they should have had the first night). The shower walls had two holes in them from where they removed a waist level shelf and reinstalled it above head height, making it almost impossible for anyone under 5.5" to reach it without the stool they provided under the sink. The beauty mirror was also a similar height to the shelf. I am 5.6" and it was still difficult to use it properly. The air con had to be repaired while we were there and we had to keep asking for more than one towel for a 2 person room. It was the same with the soap, and other toiletries. 1 of everything even though it was a 2 person room. You cannot beat the location but if you want the true 5 star experience then you won't get it here. Read moreGenuine Hotels.com guest review
"Great 4* plus"
The rooms where great with a great view. The service in the hotel worked really well and helpful when needed. The hotel has 2 great pools and 1 lovely bay view. (But not a bay to swim in). It is close to centre of the old town Valetta so very handy when out and about. Only down side it's not a 5 star , but a more a strong 4 star. By the way, the food […] was really great. Read moreGenuine Hotels.com guest review
"perfect hotel, attentive staff"
perfect hotel, attentive staffGenuine Hotels.com guest review
We were disappointed to have gone for a relaxing stay and to be awoken with water coming through the bathroom ceiling. We lost a nights sleep while people were trying to repair pipes, clean up. No word of a replacement room or even an apology.Genuine Hotels.com guest review
"Luxury on the doorstep of Valletta"
This is an superb modern hotel in a central location just outside the walls of Valletta. The rooms are spacious and the furnishings are classy. The pool is excellent and looks across the bay to Sliema ; you can sip a drink from the pool bar as you watch the yachts float by. The breakfast buffet is a feast for the eyes and stomach. Everything from smoked […] swordfish to individually cooked omlettes. There were a couple of weddings taking place the three nights we stayed there but these only added to the glamour of the hotel. Highly recommended. Read moreGenuine Hotels.com guest review
Loved our trip to the Excelsior, the staff were excellent, nothing was too much trouble. Room was sometimes cleaned twice a day. Think they had thought of everything a guest could possibly want. Free water delivery every morning, possibly a bit early for some at 8.20am so leave your "do not disturb" sign out. I think they could do to promote their evening […] menu a bit more as we had to go to the restaurant to find out the costs involved. Would definitely return Read moreGenuine Hotels.com guest review
"Excelsior Hotel in Valletta"
We really like this hotel, BUT as we are both elderly with arthritic backs and knees we found the beds too hard and the 87 steps up to the road "daunting"!! We did find out about the "courtesy car" after 3 days but were disappointed to be told it only ran at 10:00Am and 6:00PM ?? We travelled mainly by bus and were happy with the hotel location close […] to the bus terminus. The hotel was very quiet (possibly due to not being very full). We had a good room with a side view over the harbour and outdoor pool but only made use of the indoor pool at this time of the year. The breakfast buffet was excellent and the staff very smiley and attentive. Read moreGenuine Expedia guest review
This is a great hotel for what it costs and is situated on the harbour therefore most rooms will have stunning views from the terrace.Genuine Expedia guest review
"BEAUTIFUL HOTEL IN A FABULOUS LOCATION"
Stayed at the Excelsior in March. The rooms were large, comfortable and clean. Staff were very helpful and provided walking maps to help us get around the island. The breakfast restaurant has a wide panoramic window which overlooks the harbour and the selection of food was some of the best I have eaten. We ate in the restaurant in the evening and eveything […] was well presented and beautifully cooked. The hotel boasts some of the best chefs around and I feel this well represented in the stand of service and food Read moreGenuine Expedia guest review
"Good all round"
Enjoyed the stay but starting to look a bit tired in some areas.Genuine Hotels.com guest review
"great stay in a great hotel"
On check-in I was informed of an upgrade from standard to a deluxe room. I have stayed in some large hotel rooms throughout Europe in the last couple of years, but none as large as this. Large, very comfortable bed, work desk with ethernet connection (as well as the free wifi), and a large armchair to relax in. The bathroom had the largest pedestal […] basin I have seen, and a very deep bath to soak away the aches of a days footslog. The Harbour bar area was massive, and very comfortable - the only downside being the evening "entertainment" which was more like a karaoke. Although I did not use the restaurant, fitness, or pool, facilities, the all looked great. All the staff I had dealings with were most friendly and helpful. All in all a great place to stay. Read moreGenuine Expedia guest review
"Tired and faded elegance, poor and slow service"
The hotel was comfortable and well-appointed with good facilities but the decor didn't bear too close an inspection. The cleaning and replenishing of the room (towels, water etc) was very random and haphazard - some days we had a bath mat other days not, the same with the water and flannels. When having to wait until after four in the afternoon to have […] the room cleaned I was told with a shrug "Welcome to Malta!" Service at Breakfast was particulary shambolic with great difficultity in ordering a cup of coffee, a lot of wandering around behind a member of staff whilst they tried to work out where to sit us and then having our food and drink removed when we had gone up to the self-service buffet to collect toast etc The service in the bar was quite different - very quick and very cheerful and pleasant Read moreGenuine Expedia guest review
"Surpassed our expectations!"
Despite some other recent reviews, we found the breakfast buffet to be superb, with plenty of choice and freshly cooked eggs to order. There are 85 steps up to Valletta, but if you are even of minor fitness, it gets easier every day! The staff impressed us, very polite and helpful. The room was (re)serviced in the evenings with fresh tea, coffee, cups […] and water if they had been used during the day. The management took every opportunity to welcome feedback which they took very seriously. Read moreGenuine Expedia guest review
We visited in March when the tourist season was just starting and hotel did not seem very busy yet. It is built on a slope so there are 88 steps up to the main road leading into Valletta but there is a shuttle bus service if you need it. We received excellent service as you would expect from this type of hotel, including their gym, spa and indoor swimming […] pool - it was as yet too chilly to use the outdoor one. It is a beautiful hotel with spacious, well maintained public areas and a choice of restaurants and bars. It provides free wifi within the bedrooms without petty additional charges imposed by many other hotels. The buffet breakfast was a great start to each day with excellent food and we were very impressed with the dinner buffet on the night we dined in. Valletta is old and picturesque and great for wandering though there are many familiar shops from the British high street. Great selection of restaurants offering all sorts of food. Bus station is just outside the main gate, providing a cheap and excellent service to all parts of the island. You can also catch a ferry across the harbour to Sliema from where various boat tours depart around the island. Sliema and its suburbs are more built up and crowded than Valletta but certainly worth exploring, if only for the pistachio ice cream sold on the harbour front!! Read moreGenuine Expedia guest review
"Hotel has great views over the harbour"
Hotel has views over the harbour, slight incline to Valletta main streets. Lovely bar area where the staff were very attentive, good selection of bar food in case you didn't want to eat in the large restaurant.Genuine Expedia guest review
"Large comfy room"
Appropriate 5 star accommodation and amenities. Be aware of many steps up out of hotel and then 5min slight gradient into Valletta. Taxi! Very good breakfast except for bacon over cooked and stiff. Overall, to be recommended.Genuine Hotels.com guest review
"Good Valletta Choice"
A week at the end of February coincided with Carnival in Valletta - which was as a great surprise. Alas Carnival apparently usually takes place in rain and so it was. Colder than anticipated but still a good break made better by staying at the welcoming Grand Hotel Excelsior.Genuine Expedia guest review
Response by Grand Hotel Excelsior Dear Ann Many thanks for sharing your experience at the Grand Hotel Excelsior with other Expedia users. Carnival in Malta is very unique and the best Carnival performances all happen in Valletta. We look forward to welcome you again in the near future Kind regards Brian
"Grand, old fashioned comfort"
Costly by comparison, but reflected in the level of service. Would stay again!Genuine Hotels.com guest review
The hotel is beautifully situated overlooking the harbour with great views from the restaurants. Our room was spacious with a view of the city wall in front of us and a side view of the harbour. The water pressure in the bathroom sink was poor but the shower pressure was fine. We made use of the large indoor pool which was warm and never more than 4 […] or 5 people swimming at any one time. We visited during the carnival period which was very colourful and vibrant nearby in Valletta. The hotel was a peaceful oasis to return to after witnessing the processions and dancers. Read moreGenuine Expedia guest review
"Perfect hotel close to all Valletta's attractions"
I needed a relaxing week before receiving hospital treatment and this was just what I required and, in fact, excelled my expectations in every way.. Everything about this hotel was perfect. My room was spacious and very comfortable and the balcony was an unexpected bonus. The situation was very good overlooking the harbour and a short walk to the bus […] station (with inexpensive buses to all parts of the island). The hotel facilities were excellent and the food and drink very good value for money. The hotel staff, of which there seemed to be enough, were friendly and helpful. The only problem that I faced, as I had a bad knee, was that it was a long climb uphill or up a number of steps to reach the road to the bus station and the centre of Valletta. Read moreGenuine Expedia guest review
"Great service, excellent location"
I arrived to Malta for a weekend backpacking (from Saturday noon to Sunday noon) so I wanted to stay in a hotel that is close both to the airport and to Valletta City Gate as well. And I must say the Grand Excelsior was the perfect match. Bus station right in front of the city gate was only a five minutes walk from this property, so accessing different […] parts of the islands was pretty easy. The hotel itself is very nice, the staff was extremely polite, e.g. when making my booking I asked for higher floor - and I got a double room on the top floor with nice views over the pool and the bay. Absolutely recommended! Read moreGenuine Hotels.com guest review
"Excellent hotel ideal location to explore Valletta"
The hotel and the hotel staff made for a memorable holiday in Malta. We were made very welcome from the start. Check in was friendly and helpful. We were given a very nice room, ideal for our stay, both quiet and comfortable. The hotel facilities were good, a choice of eating areas and bars, the location of the outdoor pool looked idyllic, so close […] to the harbour, but as early in the season we only used the indoor pool, still very relaxing. There was a wide choice of food at breakfast, of a high standard; and the member of staff cooking the eggs, pancakes and waffles was always there with a big smile and greeting. One very nice treat was an invitation to a drinks reception with the manager and a few other members of staff, a pleasant start to our evening and a chance to find out more about the local area and the hotel. Read moreGenuine Expedia guest review
"A week long city/island break"
Overall we were happy with the hotel. Two things let it down from an overall five rating to a four - see below. Hotel had allowed an external organisation to use the internal pool for a synchronised swimming lesson on Wednesday evening - more that half of the pool taken over for that and swimming was not possible. It's a small pool as it is. This is […] not on - if you stay in a hotel and pay for its facilities you don't expect them to be sold off to others unconnected to the hotel and not staying there. We (room 518) were woken up every day at 7.30am, once much earlier, by loud crashing, banging, hammering and scraping from rooms above . We assume workmen doing refurbishment work. We and most guests were on holiday and one of the pleasures of holidays is not having to get up early to go to work. Again, this is inconsiderate to guests. After 8.30-9.00 am and up until 6-7pm at night is available for this work, seven days per week. Contractors should work when the hotel wants them to work not when it suits them. Read moreGenuine Expedia guest review
"Weekend retreat to escape the UK weather"
Great hotel, amazing views and only a few minutes walk to the city centre, uphill but manageable. Our room overlooked the sea with panoramic views and with a balcony, it was perfect spot for chilling. We did not eat in the hotel but used the bar. The service was rather slow, possibly just unfortunate timing as they had new recruits undergoing train […] ing. Read moreGenuine Expedia guest review
We went for a four day holiday for half term. The hotel staff were exceptional and did everything possible to make our stay perfect. The rooms were nice and clean; the only complaint would be that we were on the first floor and our view was a limestone wall. It was very private though. We were on the same floor as the pool which was nice for the ki […] ds. Read moreGenuine Expedia guest review
"Could be better"
The Excelsior Grand bills itself as 5 star, but in fact it is 5 star only in the imagination of the management and owners. It's not bad, but 3 star + would be closer. It's in a reasonably good location, fairly close to Valetta main shopping area and the bus station. Rooms (at least mine was) are excellent and the public areas are spacious and comfortable, […] staff are mostly friendly and the lobby bar is a nice place to share a drink or two with the mixture of business and leisure travelers who frequent the hotel. My main gripe is the food which on the buffet at breakfast was clearly bought to a very strict budget and was mass fare of poor quality. Likewise the evening buffet which, although huge, was carelessly presented and often stations were left unfilled. The quality of food was mediocre and there is always the sense that it's all done on the cheap. Still. for the money it's OK and probably is very nice around the pool in summer. Just don't go for the food. Book room only and eat out. Read moreGenuine Expedia guest review
"Excellent facilities. Walking distance to buses"
Malta is a lovely Island where you feel safe. It is full of history, ancient & modern, which is brought to life.Genuine Expedia guest review
"Very Comfortable Hotel with Amazing Views"
This is the first time we have stayed at this lovely hotel and we were not disappointed! I opted for the de-luxe room which was very spacious with everything we needed, including a very comfortable king size bed. All toiletries and towels were replenished daily, as were complimentary bottles of water. Our room had a balcony but possibly all rooms had […] one. The staff were very respectful and helpful and we did not feel like fish out of water in this 5* establishment. The hotel had a 24 hour bar overlooking the amazing views of the harbour, serving a very large selection of cocktails, as well as a wide array of alcoholic (and non alcoholic) beverages, including several fancy coffees. No stresses of finding a table at the breakfast room, as you were ushered to a table each morning upon arrival to the breakfast room. Fantastic choice at buffet breakfast but I found quite a bit of the food & pastries hard & dry from being sat under the heat lights for quite a long while. Probably wiser for the chefs to put less out & replenish with freshly cooked food more often. It was fantastic to eat breakfast overlooking the amazing harbour view. We did not try the Admirals restaurant, as we ate evening meals in local restaurants but we enjoyed a generous juicy burger delivered to our room via room service, although the pizza we also had was a bit hard. Would definitely stay again and highly recommend this hotel to others. Read moreGenuine Expedia guest review
Enjoyed our stay immensely! Good food, staff, rooms at a good price (Dec/ Jan)Genuine Hotels.com guest review
The hotel was very good and was in a great location making it particularly easy to get to everywhere in Valletta by foot (although the hills would be a steeper climb for some). The only problem was that the service in the hotel restaurant was very slow and I only received a drink and menus upon going to get them myself. However, I visited juts after […] New Year and I think that the restaurant was possibly a little understaffed for the busier than expected night. All in all a hotel where I would happily stay again. Read moreGenuine Hotels.com guest review
Hotel situated at base of steep incline to main road,use of either steps to top onto main road,or road incline, very difficult for us due to physical problems.In the end had to resort to taxis to get us into town.Would suggest a lift be installed,as we saw many persons of our age ,and young people with prams and children trying to struggle there way […] up the steps to main road..Hotel itself was clean,pleasant staff,and good room service.Only one critisism was the charge for deliver of 4 yoghurts of 5euro,as I went down to order these and would have gladly waited for them,but was told they would bring them to us.[,these were for an illness my wife has]. Read moreGenuine Expedia guest review
The hotel is excellent. Only thing was some of the food was too salty. Wish they can improve.Genuine Expedia guest review
"Fabulous short break."
Lovely hotel, excellent food, very festive and tasteful decorations, great staff. Central location for Valetta.Genuine Expedia guest review
Well looked after. Everything you might want from a hotel, just ask. Rooms cleaned twice a day. Chocolates at bedtime! Free car to town in the morning, and return in the afternoon. Had a problem with the hot water - fixed within 30 minutes. Our only problem was the steep climb out of the hotel. We did not know this until we got there, and it was a […] problem for two of our party who have had hip replacements and could not manage without being driven out of the hotel. Read moreGenuine Expedia guest review
"Good hotel close to Valletta's main venues"
This was an excellent hotel with friendly and efficient staff and a decent standard of cleanliness and facilities. Our room was more than adequate, with a King-size bed and well-provisioned bathroom. Breakfasts were excellent, with a wide range of hot and cold foods and an unlimited supply of coffee. There were some small touches, such as a welcoming […] glass of fruit juice ay check-in, and a small chocolate before bedtime. During our stay it was my wife's birthday and although we did not inform anyone of this, the cleaner noticed a row of cards in our room and when we returned that afternoon, the hotel had given us a bottle of wine to celebrate, with a card signed by various staff members. If we wanted to be picky, we might echo other reviewers' comments about certain items beginning to look tired - carpets and towels in particular - but this did not really detract from the enjoyment of our stay. Others have also noted that there is a long flight of steps from reception to the road, which might prove awkward for some, particularly in wet weather when they become quite slippery. Also the road is fairly busy and care needs to be taken when crossing. For anyone wanting a shortcut into Valletta, there is an unpromising looking track opposite, which leads into a derelict space but at the end is another, shorter flight of steps leading to the bus terminus. Not the prettiest route but probably saves several minutes. Read moreGenuine Expedia guest review
"Get there stunning location"
The repertoire of hotel residents is enough to let you know what to expect here. Royals, Country leaders and Presidents, Famous stars......... are the norm. The positioning of the EXCELSIOR makes it a landmark in the midst of historical super structures. You shall be welcomed with great courtesy, well groomed stylish porters and assisted to your room […] with great care and service. The Partial Seaview Superior suite is my recommendation facing North side - room lay out is superb and comes with a large verandah. Cleanliness, amenities and service quality in room and restaurants is one we truely appreciated. Read moreGenuine Hotels.com guest review
"Very comfortable hotel"
Lovely comfortable hotel with everything we needed available. Fantastically situated right on the sea yet so close to the town. Unfortunate that poolside bars were closed due to being out of season so limited choice of places to eat if you are on half/full board.Genuine Expedia guest review
"Nice and loved closeness to the beach"
Had a lively relaxing time perfect for a spa week off !Genuine Expedia guest review
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