Excellent hotel with a gorgeous outdoor swimming pool and a beautiful view!Genuine Expedia guest review
"This hotel should be downgraded to 3 star hotel"
Here are the issues: - Hotel looks shabby both from outside and inside - The staff is not well trained as it is supposed to be for a 5 star hotel - Hotel has strange rules imposed by the management - i.e keep minibar empty due to alleged stealing of drinks by hotel guests ( thus explanation was provided by one of the maids, when I asked) You need to […] order your drinks and wait until they will be delivered - it is better go to the bar then... - Food quality and food variety do not meet the standards of 5 start hotel - Services are not efficient - I had to wait over one hour to check in , even my room was booked weeks in advance and I arrived after official check-in time - The bar staff do not know how to make ice-coffee and they serve prosecco without gas Read moreGenuine Expedia guest review
"wash cloths please!"
We could never get wash cloths and housekeeping never answered the phones. The carpet needed cleaning, the bathroom door knob kept falling off and there are no electric outlets in the bathroom. Breakfast was delicious, front desk staff were friendly and the pool is breathtaking . A grey quiet and relaxing hotel. The hotel is very close to the bus station […] but not readily accessible to good shopping and restaurants. Read moreGenuine Expedia guest review
"Great Family Experiencec"
The only we experienced is that the AC in our room wasn't fully functioning. Otherwise, the hotel and staff were great.Genuine Expedia guest review
"Wonderful hotel, stunning view of the bay,"
Very very nice hotel, excellent position to visit la Valletta and to visit all the nice sites and towns in Malta. Very nice rooms, a selection of several restaurants, I suggest the tiki restaurant by the pool and the beach. Amazing small private beach, next to the pool, where you can enjoy on of the best view of ancient buildings, while you are resting […] in the sun, or swimming in the channel, surrounded by luxurious yachts! A wonderful experience. Free Internet service throughout the hotel, all the way to the tiki restaurant! Very nice pool as well, very nice staff too! Not to be missed! Read moreGenuine Hotels.com guest review
"CLIMBING OVER THE BALCONY PARTITION....."
The sliding door to the balcony latches behind you and there is nothing you can do to summon help except to climb over the partition to your neighbors room and knock on their window. the mgmt has removed the latch to the outside of your balcony door bc you might have someone climb over the partition and try to open the door. funny that... I suggest […] you rent a scooter, or car to get around. taxis are a ripoff, and the buses are not air conditioned, and are very well used bc the taxis are unmetered and a ripoff. the hotel has free parking which is good. I had a couple issues with the room and the engineering staff were super prompt to fix things... kudos to them.... Internet is extra ... unless you are in a room on the lobby level close to reception, then you can get the free wifi from that location. Read moreGenuine Expedia guest review
"6 GREAT DAYS"
the personnel were young alive ,always ready to please ,well dressed and very professional. extreemely well trained courteous even in stressful situations the hotel was not at 5 star level ,but certainly very close.a rating of 4/5 would be correct the only real complaint we have is the buffet both at dinner and breakfast was not hot enough though of […] high quality,,,,perhaps fewer items more closely monitored? the one bad thing was the coffee ,american insipid ,please offer expresso ,latte's cuppuccino etc even at an extra charge ,any idiot can be a critic...We had a wonderful time ,and will certainly try to return another year the bottle of wine and fruit left in the room as a birthday gift was most generous.. A BIG THANK YOU TO ALL THE STAFF ,YOU ARE GREAT !!!!!! Read moreGenuine Expedia guest review
"Great hotel for familes"
Staff met our evey need. Hosekeeping came by to make sure every thing was okay. They did turntdown service at night and they left candy. The hotel or Expedia upgraded us to a room overlooking the harbor . Breakfest is the best I every had. Well worth the money. Just one note it is ninety steps down to the hotel. so its a climb up in the morning. If […] you want to save on your food costs. The grocery store Whembley is not far from the fountain at the top of the hill. If you choose this hotel you won't be disapointed. It is a great location for someone who likes to use the local buses. The bus station is at the fountain at the top of the hill. Read moreGenuine Expedia guest review
"A World Away"
The hotel was beautiful from the minute you walked into the lobby. It had crystal chandeliers,marble floors and a winding staircase. The outside was surrounded by gardens and was situated right on the bay, a view of Valetta and sailboats going by. The staff was always friendly and helpful. Our room was the deluxe room with sea view and a huge breakfast […] buffet everyday. We sat on our private terrace at night and could see all the twinkling lights of the city and distant villages. Often on weekends they have festivals and fireworks at the nearby churches. The hotel is located close to Arriva bus terminal, where you can get a weekly bus pass very reasonable. Other days we just stayed at the hotel with the pool on the bay and relaxed. This hotel pays very close detail to everything from cleanliness to your overall satisfaction. After never having been to Europe, the hotel far outshined any hotels that I have been to in the United States. I returned home feeling pampered and relaxed. The Grand Excelsior made my 40th anniversary trip a dream come true! Read moreGenuine Expedia guest review
"Would definicely stay again."
Very spacious rooms and bathrooms. Great pool. Service was top notch. Central location for Valleta.Genuine Expedia guest review
"Not up to expectations"
This hotel came very highly rated but it was very touristy with large groups all the time. The air conditioning hardly worked. I was misguided by someone providing directions and the staff were not overly friendly. Plus it was hard to get in and out of due to endless stairs and a good hike from old town.Genuine Hotels.com guest review
"well worth it"
What else is there to say, it was great in every way,Genuine Expedia guest review
"Big tourist hotel but wonderful location"
We warned the hotel of a very late arrival. There was no one at the door to help with our bags or to park the car. It took nearly 30 minutes to get our keys even though there was no one ahead of us in line. There was only one desk clerk who had to check us in and answer all the calls to the front desk. The next morning we discovered that there was no […] hot water in our bathroom sink, the cord to the lamp on the nightstand was frayed down to the wires and didn't work, the toilet didn't flush well, and the carpet was very stained. We moved to another room but the carpet in every room seems to be very dirty. Read moreGenuine Hotels.com guest review
"Excelsior Hotel Stay in Malta"
The location, staff, and facilty are excellent. I have one complaint about the AC in the rooms is very poor and needs improvement.Genuine Expedia guest review
Everthing was fine. But, call your taxi to the airport in advance, since it took sometime (25 minutes) for it to come, the last minute.Genuine Expedia guest review
"5 Stars Well Deserved"
The Excelsior certainly lives up to its 5-star reputation! Staff was very friendly and helpful; great location as well as very clean, comfortable, spacious room. I'd most definitely stay there again!Genuine Expedia guest review
"Extremely disappointing customer service"
When I checked in to the hotel during mid-afternoon, I was told my room need to be 'inspected.' I asked to meet with concierge while I waited, but he was "on lunch break." The inspection of my room took over 45 minutes while I stood idly in the lobby. The first night was extremely hot in my room. When I realized that I had no control over the thermostat, […] I called the front desk. When nobody answered, I had to get dressed again and go back to the lobby myself. The front desk informed me that the central thermostat for my room was set at 30 degrees Celsius! They begrudgingly agreed to lower it to 22 Celsius, but refused to go lower. Because my room was still too hot, I had to sleep with the window open. My room was at ground level and had no bars or screens over the window. Therefore my room was wide open to the street--very unsafe! The next morning I voiced my displeasure to the hotel staff and asked to speak with the General Manager. They told me he was not in, but that he would meet with me when he arrived. Over the course of my three day stay, I never once heard from the General Manager, not in person, not by a voicemail, not by a letter under my door. While all of these complaints may sound trivial, please recall that this is a 5-star hotel and charges as such. Therefore one expects, at a minimum, that discomforts will be promptly addressed. That is not the case at Hotel Excelsior. I would never stay there again. Read moreGenuine Hotels.com guest review
My only regret is that I could not stay longer. The service inside and outside of the hotel was wonderful. My friend and I did an eight hour private tour booked through the hotel and it was a perfect way to see the island especially if you are short of time. Our tour guide, Alex, was very knowledgeable and professional. The breakfast was incredible! […] The ladies working the spa were well trained and polite. The staff here is warm and efficient. The overall stay was a great experience! I plan to return with my husband soon. Read moreGenuine Expedia guest review
"Food, Transport & People all Great & welcoming"
The Trip was for a Girls weekend away... Lovely hotel everything great. Staff & Food all fantastic. Breakfast was a must not only because of the food but the view from the restaurant. We only used the indoor pool which was lovely but the rest of the Spa looked very welcoming. Hotel only a very short walk from Valletta. Public Transport very good and […] VERY cheap. Its probably not worth hiring a car if visiting Malta( Buses all day pass 1.50 euros this was in Dec14)Main bus station / taxi rank 5 mins from hotel. ( Taxi nearly double the price if booked at Hotel reception) Would we stay again ... YES YES YES!! Read moreGenuine Hotels.com guest review
"November in Malta"
Loved the hotel and Malta, hiring a car was easily booked through the hotel to see a bit more of the island. Out of season, suggest you book restaurants, as the good ones were all fully booked the one night we walked out. Try the local fish and wine! 20 degrees most of the stay, will be back.Genuine Hotels.com guest review
"Lovely hotel, excellent value for money."
This lovely hotel is excellent value for money. The basic rooms are a good size and the bed was most comfortable. Wifi and aircon worked really well.The facilities were good and the food was of high quality (breakfast, dinner and bar meals). Staff were very helpful, and I would particularly recommend the staff at the concierge desk.The hotel location […] is great with lovely harbour views and a short walk into the centre of Valletta as long as you are fit enough to manage the steps. Read moreGenuine Hotels.com guest review
"Great for a long weekend break"
Easy to get to valletta and surrunding towns either by taxi from the hotel or a short walk up a hill to bus stop or you can walk it takes aboyt 20 minutes. Staff where all friendly & helpful. On sunday night there is a. Singer and local come into the some people get up to dance. Pay a little extra for the larger room well worth it. Breakfast is good […] always busy till about 10 so if your not in a rush go later. View are beautiful. Spa is lovely Read moreGenuine Hotels.com guest review
"Not quite a 5*"
The reception & lobby are approached by 85 steps or a steep hill making trips into Valletta difficult to for the less mobile, although you can use the hotel taxi service for the 1/2 mile journey. The hotel is traditional with a grand reception & lobby, but furnishings are tired throughout & give the appearance of being grubby in parts. The staff were […] very friendly and attentive & food was excellent although quite expensive. The leisure facilities were very good, although the bar areas by the outdoor pool were closed as the summer season ends in October. It was still very warm at 25'c & for those who sunbathed & wanted refreshment, there was a walk back to the hotel then up to the lobby bar on the 6th floor to order and take back to the poolside, not what I expect from a 5* hotel. Read moreGenuine Hotels.com guest review
"Excellent position for walking into Valetta."
Beautiful views of the marina. Close to many attractions. Fabulous breakfast plenty to chose from. Highly reccommend this hotel.Genuine Expedia guest review
"Another great stay"
When coming to Valletta this is THE PLACE to stay great service comfort and location can't wait to go backGenuine Hotels.com guest review
"Luxury hotel within easy walking of Valletta"
Lovely hotel with pool, large rooms with very comfortable bed, and easy although steep walk into the historical city of Valletta. Staff were well trained, pleasant, and very helpful, although there could have been more serving staff in the dining room to handle the breakfast when very busy.Genuine Expedia guest review
"Perfect in every way"
Perfect location, right by the city gate and bus station. Beautiful hotel, great breakfast and thoughtful enough to set up a table in reception, with coffee tea and pastries for people like me leaving at 5 am.Genuine Hotels.com guest review
"great hotel close to Valletta"
Good facilities easy walk to city and the bus station for trips round the island. Lovely pool and poolside facilities Pleasant staff good restaurantsGenuine Expedia guest review
We were very pleased with the hotel and all the facilities on offer. Buffet meals were particularly excellent. Staff were attentive. Beautiful setting. Only gripe - all the steps to climb up to the road! - found a way round this only on the last day.Genuine Expedia guest review
"Good location - 10 min walk into Valetta."
Extremely helpful staff. Made us very welcome during our stay. Breakfast can become a bit hectic when it's full.Genuine Expedia guest review
"A lovely holiday in a great hotel"
Very good hotel breakfast with lots of choice and good quality food rooms very comfortable and clean .Only downside was for pedestrians who have to climb a lot of steps to the road or walk up a steep narrow road which is busy at times.Genuine Hotels.com guest review
"A comfortable stay."
We loved our room. It was easy to get to and quite spacious. The cleanliness was spot on. My only comment is that I thought the bedspread was a bit old fashioned. Breakfast was terrific and quite reasonably priced. We had a buffet dinner one night and a la carte another night. Both delivered on flavour.Genuine Expedia guest review
"Short Break Holiday"
The staff and facilities are first class. The rooms are the best I have ever come across for containing just about everything you need for a stay, including disposable shavers, shoe shining, a torch, bathroom scales, sewing kit and so on. My only complaint is the location. To get to the town or the nearest bus stop involves a walk up many steps. When […] you get to the top of the steps you have to rest (and I'm a healthy 50 year old). Once re-energised you then have to climb a hill to the town. From hotel to town probably takes no more than 10 mins, but unless you are used to the heat or run marathons it will be the hardest 10 min walk you have ever done. Read moreGenuine Expedia guest review
"Lovely hotel in ideal location"
Really enjoyed our stay at the Grand Hotel Excesior. Lovely location with views over the harbour. All staff were very helpful and polite. A special mention to the spa staff who did a great job of my hair, nails and make-up for a special event. The hotel was an ideal base for sight-seeing all over Malta as it is situated within walking distance of the […] main bus terminus. The hotel's own taxi service is also very efficient, if a little more expensive than the local taxi rank. Valletta town centre is also only a few minutes walk away. We would definitely return to this hotel if visiting Malta again. Read moreGenuine Expedia guest review
"Spacious and excellent for Valleta"
I have stayed before and still love the hotel. Furniture and rooms beginning to look a little tired . Staff I'm main perfect . Only criticism was I bookies an evening buffet with a seat by the window early one afternoon. On arrival was told they were all allocated to other guests. Easily solved . Did not eat there in evening againGenuine Expedia guest review
"Worth the stay"
Great location, awesome shower and housekeeping are very attentive and accommodating.Genuine Expedia guest review
Staff we encountered were polite and helpful - shame there were not enough around. The main outdoor restaurant was closed on a Saturday - only sandwiches available.Genuine Hotels.com guest review
"beautifully situated hotel"
fabulous hotel with excellent amenities. lovely and interesting décor, the staff are friendly and helpful, nothing was too much trouble. Pool area clean and never seemed to be overcrowded, overlooked the bay which was nice. The only downside was the amount of steps involved to get to the hotel. If you have walking difficulties it would not be ideal. […] Breakfast buffet was excellent. Good choice of food available. Evening buffet again good choice but rather expensive. Hectic at the weekends!! Read moreGenuine Expedia guest review
"Spacious waterfront hotel at Valletta."
Large rooms, balconies and very comfortable lounge plus good poolside facilities and waterfront bar make this our top choice in Valletta. Our third stay this year speaks for itself.Genuine Expedia guest review
"Hotel service very poor"
Along with at least 10 of my fellow guests we experienced the genral service ,particularly at the Bar and the pool to be very poor. I has to wait 49 mins for a Bar snack to arrive. When it did arrive it was uneatable. It was the same story at the pool side restaurant and Bar. The staff seemed to be under pressure and it was obvious that the hotel has […] a major problem here. I also requested am alarm call on my departure as I had an early morning flight. It didn't happen and I had to accept the tenth apology of the week. This Hotel is not a five star establishment. More like a three star. Very disappointing. Read moreGenuine Expedia guest review
"Great hotel that could do with some tlc"
Great location, and very quiet with friendly staff and spacious rooms. But, despite being only 7 years old, it was a bit tired, eg the (plain beige!) carpet was showing its age and the garage was flooded due to a leaking pipe. This was an Expedia "VIP access" hotel but annoyingly we didn't get the upgrade we expected.Genuine Expedia guest review
"slow restaurant service"
Dined in the hotel three times. Twice in the bar area and once in the restaurant. On each occasion I had to wait at least 45 minutes for the good to arrive. Dined elsewhere after that!Genuine Hotels.com guest review
"Nice hotel, but !!!"
Nice hotel but you need to be very fit as there are so many and I mean so MANY steps to climb before you are at street level then there is a steep hill to climb to get into Valletta to sightsee or catch a bus. Beautiful scenery though across the Grand Harbour.Genuine Expedia guest review
"Welcoming Staff and Good Facilities"
We stayed two nights at the Excelsior before moving on from Valletta for a longer stay in Gozo. We wanted something close to the Old Town, and with a reliable standard. The Excelsior did not disappoint: the staff were very welcoming and the hotel facilities were all that could be expected. The hotel is located just outside the Old Town, slightly downhill, […] but it's only a 10 minute walk, and taxis are an option if you cannot handle the uphill walk. But being located where it is means that it doesn't suffer from traffic in the same way that, for example, the Phoenicia does (being somewhat blighted by the bus exchange). The hotel facilities are impressive and well maintained; being a fairly large hotel, the breakfast experience is a fairly busy affair, but the staff handle things quite well and it's certainly not something to worry about. All in all, a very pleasant hotel experience, and precisely what we want. Read moreGenuine Expedia guest review
"The above overall rating for our stay was 10."
We had a fantastic time at the Grand excelsior Hotel.Everything was top quality.We were surprised with A bottle of Rose & chocolates on arrival.The Staff were very friendly & made our stay a lot better with all the attention to detail.This was our first time in Malta but we will definitely be back as soon as we can.Thanks from Marisa &Kieran O'SULLIVAN […] . Read moreGenuine Expedia guest review
"Wonderful views, great service and terrific food"
We had a brilliant time here. Breakfast was brilliant masses of choice. We were bed and breakfast but ate lunch and dinner at the hotel on a couple of occasions and the food was excellent. Never stayed in a hotel where the staff have been so courteous and attentive. My husband celebrated his birthday whilst we were there which the housekeeping staff […] must have realised from the birthday cards that I had taken with me. We returned to our room to find a card from the hotel staff and a celebratory bottle of wine. Spa treatments were gorgeous and I highly recommend them. Good gym and indoor pool. Outdoor pool well located and plenty of us beds. All in all excellent. Read moreGenuine Hotels.com guest review
"Everything was amazing!"
We went for our honeymoon and were made to feel so special ! Fantastic! Sad to leave!Genuine Expedia guest review
"Perfect for a relaxing holiday"
Had a great week at the Excelsior, the staff were friendly, nothing was too much trouble. Some areas could do with a little TLC, marks on the paintwork, some small tiles missing in the pool etc. but if you had any problems they were attended to immediately. Our 3rd stay here and will go back again.Genuine Expedia guest review
We booked into the Grand Excelsior Hotel for 2 weeks, the facilities available were excellent, the location was central to Valletta, we would highly recommend this hotel.Genuine Expedia guest review
"A perfect hotel in every way."
This hotel is the very best in which we have ever stayed. Everything about it was superb and the staff made you feel that nothing was too much trouble. Every possible comfort had been considered.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )