"Not up to expectations"
This hotel came very highly rated but it was very touristy with large groups all the time. The air conditioning hardly worked. I was misguided by someone providing directions and the staff were not overly friendly. Plus it was hard to get in and out of due to endless stairs and a good hike from old town.Genuine Hotels.com guest review
"well worth it"
What else is there to say, it was great in every way,Genuine Expedia guest review
"Big tourist hotel but wonderful location"
We warned the hotel of a very late arrival. There was no one at the door to help with our bags or to park the car. It took nearly 30 minutes to get our keys even though there was no one ahead of us in line. There was only one desk clerk who had to check us in and answer all the calls to the front desk. The next morning we discovered that there was no […] hot water in our bathroom sink, the cord to the lamp on the nightstand was frayed down to the wires and didn't work, the toilet didn't flush well, and the carpet was very stained. We moved to another room but the carpet in every room seems to be very dirty. Read moreGenuine Hotels.com guest review
"Excelsior Hotel Stay in Malta"
The location, staff, and facilty are excellent. I have one complaint about the AC in the rooms is very poor and needs improvement.Genuine Expedia guest review
Everthing was fine. But, call your taxi to the airport in advance, since it took sometime (25 minutes) for it to come, the last minute.Genuine Expedia guest review
"5 Stars Well Deserved"
The Excelsior certainly lives up to its 5-star reputation! Staff was very friendly and helpful; great location as well as very clean, comfortable, spacious room. I'd most definitely stay there again!Genuine Expedia guest review
"Extremely disappointing customer service"
When I checked in to the hotel during mid-afternoon, I was told my room need to be 'inspected.' I asked to meet with concierge while I waited, but he was "on lunch break." The inspection of my room took over 45 minutes while I stood idly in the lobby. The first night was extremely hot in my room. When I realized that I had no control over the thermostat, […] I called the front desk. When nobody answered, I had to get dressed again and go back to the lobby myself. The front desk informed me that the central thermostat for my room was set at 30 degrees Celsius! They begrudgingly agreed to lower it to 22 Celsius, but refused to go lower. Because my room was still too hot, I had to sleep with the window open. My room was at ground level and had no bars or screens over the window. Therefore my room was wide open to the street--very unsafe! The next morning I voiced my displeasure to the hotel staff and asked to speak with the General Manager. They told me he was not in, but that he would meet with me when he arrived. Over the course of my three day stay, I never once heard from the General Manager, not in person, not by a voicemail, not by a letter under my door. While all of these complaints may sound trivial, please recall that this is a 5-star hotel and charges as such. Therefore one expects, at a minimum, that discomforts will be promptly addressed. That is not the case at Hotel Excelsior. I would never stay there again. Read moreGenuine Hotels.com guest review
My only regret is that I could not stay longer. The service inside and outside of the hotel was wonderful. My friend and I did an eight hour private tour booked through the hotel and it was a perfect way to see the island especially if you are short of time. Our tour guide, Alex, was very knowledgeable and professional. The breakfast was incredible! […] The ladies working the spa were well trained and polite. The staff here is warm and efficient. The overall stay was a great experience! I plan to return with my husband soon. Read moreGenuine Expedia guest review
"Wonderful time in Malta"
Lovely staffs, wonderful view from the room, great breakfast, good location to centre town and bus station. Pleasant time for staying entire trip in MaltaGenuine Expedia guest review
"Above and Beyond....."
From the moment we arrived, the staff exceeded our expectations! Every member of the staff was helpful and friendly. A smile was offered even when least expected. The amenities were exceptional and the food was fabulous. The Excelsior made me not want to leave wonderful Mediterranean island. The mere fact that I was completely content in basking in […] the luxury of my room was evident that our accommodations were above par! I recommend this hotel to anyone and all of my friends. Read moreGenuine Expedia guest review
"Great place to stay in Valletta."
All around great hotel, wonderful staff and convenient location. Very comfortable and clean. Great value for the price. We had no complaints.Genuine Expedia guest review
Great location, Staff always ready to meet your needs, 1st ClassGenuine Hotels.com guest review
Great hotel very close to city centre with a good breakfast buffetGenuine Hotels.com guest review
A free upgrade to the tenth floor made our stay even more memorable. The hotel & staff are very hard to fault.Genuine Hotels.com guest review
Staff excellent, this is a 5* Hotel I would rate it 4* it is looking tired carpet in the room dirty but overall hotel good for the price we paid.Genuine Hotels.com guest review
We were recommended by friends to stay in this hotel. Overall, it did not meet our expectations. Generally, we did not experience much friendliness nor helpfulness from staff. An illustration, we requested for a map of a specific location on the island from a front desk staff (which we had gotten earlier in the day from another staff but had misplaced […] it) and was told that there was no such map but instead gave us a general island map. The housekeeping standard should be improved. For illustration, twice we were not provided with bathroom floor towels and had to asked for them. When we lifted up the bed covers which were properly made, we were surprised to see that the bed sheets were not straightened at all presumably in the same state as when we used them. There is also no variation on the breakfast spreads. We had the same variety for three mornings. We hope that the hotel management will look into improving these areas. Read moreGenuine Hotels.com guest review
"Old World Charm with a very Modern Twist"
We requested a room high up and we got that with a beautiful sea view. As it was our 20th wedding anniversary we got a complimentary bottle of wine upon arrival with a congratulations note. Such a lovely touch. The staff are so very helpful, friendly and always professional. Best breakfast buffet ever. You are located by the harbour but a 5-7 min walk […] from the centre of Valetta. Facilities such as the pools, restaurant and spa are just so wonderful and to be enjoyed. This hotel has all the mod cons but a lovely old world charm which we loved. We could not recommend this hotel highly enough. Read moreGenuine Hotels.com guest review
"A stunning hotel in a beautiful location but..."
This hotel is beautiful, clean and well run. The restaurants are superb and the waterfront location is stunning. We spent eight comfortable nights there, and we were very impressed. Unfortunately, its popularity as a wedding reception venue meant certain areas were out of bounds repeatedly during our stay. The staff were, on the whole, very friendly […] and helpful (although we did find the tours and excursions desk to be condescending - hence they got no business from us and we booked tours from another hotel where my parents were staying). Beware that to get into the town there are either several sets of steps or a very steep slope. As parents of a 21-month-old, pushing the buggy up and down a hill every day, and then having to deal with a very busy road with no pedestrian crossing area, it was far from ideal. The hotel should really take into consideration a suitable method for allowing their guests to get into central Valletta safely. We felt that we took our life into our hands every time we went out, due to the speed of the cars flying round a blind bend into the nearby carpark. Perhaps it's not a hotel for those with young children or mobility problems, and for the reasons stated latterly, we probably wouldn't return. But don't get me wrong - it is a great hotel, just better for certain types of visitor. Read moreGenuine Hotels.com guest review
"Great hotel, great location. Not top notch, though"
The hotel is definitely not a 4 star hotel as someone has suggested. It is a 5. But the hotel has probably seen better days, and there are a few other things that I wouldn't associate with a 5 star hotel. Worst of all, the coffee served at breakfast was terrible. Had they washed the coffee beans with soap before grinding them? I don't know. Not so catastrophic […] was a wet and somewhat stained chair at the breakfast table where me and my wife were to sit down, but the time it took to replace it was considerable, so we stood there looking silly and wondered if it was impolite to sit down somewhere else. In stead of just taking a chair from a nearby table, the yellow suit apparently had to notify a grey suit, and the grey suit must have ordered a chair from a different part of the island, perhaps from different time zone, and by the time the new chair materialised, we decided to think out of the box and literally substitute the stained chair with a different chair which we located at a distance of a few metres from our own table. No crisis - we had our breakfast and survived, but I felt sorry for the next guests who would have to wait for their chair before being served a lousy coffee. Many of the yellow suits were incredibly nice and helpful, that must be said. Maybe the grey suits were the bad guys at this hotel, who knows. Read moreGenuine Hotels.com guest review
"comfortable room with all toiletries"
On the whole good . There is a wedding every weekend I am told throughout the summer, this meant that paying guests are squeezed into a small area and basically kicked out of the pool at 6pm. We would normally stay later by choice. Also we ate out in valletta because of the weddingGenuine Hotels.com guest review
"Great hotel and fantastic location."
Very pleasent, enjoyable, satisfying and rather exciting. All services were excellent and staff always ready to assist. Excellent buffet breakfast beautiful views and huge selection of quality food.Genuine Hotels.com guest review
Enjoyed a wonderful week in June at this beautiful, modern, elegantly decorated hotel. We chose room with 180 degree sea view, definitely worth it, the view is terrific. (we had 414, very generously proportioned room, directly over private marina, end balcony which caught sunshine from 4pm right through till sunset). The staff, in every department, […] were lovely, most welcoming and friendly whilst still providing a very professional service. Lots of choice for breakfast. Two weddings took place during our stay and were delightful to watch. Lovely grounds and facilities set in nice area. Impressive hotel which is extremely well run and managed. Read moreGenuine Hotels.com guest review
The location of the hotel is good for Valletta, but with 92 steps from the hotel entrance up to the main road is quite a hike - only good if you are fit and mobile. Overall standard of the hotel was very good but there was lack of information and not all staff were informative - there was a buffet on every night in the restaurant but no information […] or pricing of this in our rooms or in reception, not advertised anywhere, you have to ask. We asked about the afternoon tea as offered on the website, the first person didn't think it was on, the second person pointed us to the Executive lounge where we had it as was very nice, but again not advertised and no wonder we were the only ones there ! We asked about a late checkout and was told it wasn't possible but would have a courtesy room available which we needed to book the day we checked out. At 08:45 on the way to breakfast we asked, and was told to come back after 9am which we did to be told there wasn't a room available as the hotel was full and they only get to find out at 9am that morning, hard to believe - again lack of correct information. Overall a nice stay, clean rooms, everyone was friendly the lack of information meant we ate out most the time - if the hotel advertised their facilities more I am sure they could increase the foot fall in the evening, although we thought 32.50 Euros per head for the evening buffet was quite expensive compared to eating out. Read moreGenuine Hotels.com guest review
"Four star hotel at five star prices"
Hotel is very nice but overpriced but saying that I would highly recomend it having seen other hotels in the surrounding area.Ideally located with fantastic ancient ruins within walking dustance and very nice restaurants and bars. The restaurant is above average with outstanding service and magnificent views of the harbour. I spend two weeks every month […] in hotels throughout the world and the only gripe I have is that if a guest us staying in the executive floor then the guest has free access to the executive lounge which on this occassion I didnt receive. The mini bar is unfurnished and you have to buy a package and pay for the lot whether you use it or not, this unfortuanetly does not warrant five star. The pool area and lounges are very luxurious and as I said 200 Euros is on the pricey side it is nice and comfortable. Read moreGenuine Hotels.com guest review
This has to be the nicest hotel we have stayed at. Beautiful location, wonderful rooms and facilities. However, the best comment we could make was the staff, we stayed for three days and went to Gozo. We came back to spend our last night here, and we were welcomed back to the hotel. The pool and the view from the pool was unforgettable. Will always […] return here when we return to Valetta. Read moreGenuine Hotels.com guest review
The 5 stars is over-rated, except for the location. To enjoy it though you must opt for a seaview room, without which you will likely be disappointed. Despite advertising a variety of restaurants, only one was open during our stay, so buffet only or platters in the bar, which didn't suit us. It could be so much better than it is as undoubtedly it has […] the best seafront position in Malta. No complaints, just not quite as good as we expected. Read moreGenuine Expedia guest review
Response by Grand Hotel Excelsior Dear Lorraine I thank you for taking the time to share your experience with Expedia bookers. Kindly note that our outdoor restaurants are open from mid-June onwards. The Admiral's Landing restaurant also offers an exciting A La Carte menu. I do hope that we will have the opportunity to welcome you again in the near future and this time exceed your expectations. Kind regards Brian
"Fantastic Hotel right on the harbour"
Thoroughly enjoyed our stay at this amazing hotel located 5 minute walk from capital city gate, with great access to all of Malta from nearby bus station. The staff were always there to assist you and make the most of your time there during your stay.Genuine Expedia guest review
"4 star review, for a good quality 4 star hotel."
Largely very good, although rooms / genera décor is dated. I would not rate this hotel as a 5 star experience; 4 star more accurate in terms of quality. Thankfully, we did not pay 5 star rates as booked months in advance. Other guests were not so fortunate, and appeared aggrieved at certain issues largely oriented around food and beverages. Understandably, […] they (as we did) expected higher standards in these areas for a hotel of supposed 5 star quality. Nonetheless, for the price we paid, we were very content overall. General happiness levels high, however - our room was clean and spacious, while the pools (indoor and outdoor) were clean, and the gym was well equipped. The staff were very friendly. The following negatives were noted: 1. Outside bars closed by 6PM latest, despite us being in the month of June. The hotel appeared more content facilitating outside weddings (inevitably at great profit) than allowing guests at a 5 star hotel to be able to sit outside with a cocktail enjoying the views in 30 degree weather past 18:00 hours. Genuinely baffling. 2. Some costs poolside were bizarre - 6 charge for 14 (yes we counted) french fries was almost entertaining. When queried, there was merely a shrug of the shoulders. 3. Breakfasts - disorganised chaos. At one point a queue of in advance 50 people, while a simple cappuccino Overall, a 4 star review is fair - this is (in our mind) a 4 star hotel. I would not pay 5 star prices for it, but worthwhile if a deal available Read moreGenuine Expedia guest review
I stayed at this hotel with my mum for 4 days for a relaxing break and it exceeded my expectations. Wonderful staff, service and facilities. It was my birthday on the day we checked out and I was given a bottle of wine and a birthday card signed by the reception team, it was a delightful touch that you would not find in many hotels. I would recommend […] this hotel to anyone. Read moreGenuine Hotels.com guest review
"Great pool, views, service with a smile"
The staff are always welcoming and very professional. Help is always at hand. Rooms and the hotel in general, however the carpet in our room was beginning to show a little wear and the shower head was broken (fixed within 5 minutes). The only thing that I could complain about is the fact tje steam room/sauna/gym etc are only available at a rate of €15 […] per day per resident. Outdoor pool is free. Overall we eally enjoyed the hotel Read moreGenuine Expedia guest review
"Okay but questioned the 5 star rating at times"
For its amenities within the hotel like the pool, bar, live music etc, the hotel was great and you can't beat the location. But we tried to order room service the first night as we arrived later in the day and it took over an hour. We called again and they said they would check. We called again and they blamed it on us claiming we didn't give our room […] number. They didn't provide a bottle opener when you order for your already empty mini bar and blamed us saying we should have asked first. The second time ordering room service they had our room number (as they should have had the first night). The shower walls had two holes in them from where they removed a waist level shelf and reinstalled it above head height, making it almost impossible for anyone under 5.5" to reach it without the stool they provided under the sink. The beauty mirror was also a similar height to the shelf. I am 5.6" and it was still difficult to use it properly. The air con had to be repaired while we were there and we had to keep asking for more than one towel for a 2 person room. It was the same with the soap, and other toiletries. 1 of everything even though it was a 2 person room. You cannot beat the location but if you want the true 5 star experience then you won't get it here. Read moreGenuine Hotels.com guest review
This hotel was an excellent location for Valetta. The room was nice but on floor nine the view from the balcony is restricted, also our room overlooked a large roof, therefore sitting on the balcony was not very relaxing. There were not many parasols by the pool unless you requested one from the pool attendant. Once you have climbed the many steps to […] the road it was a leisurely stroll to Valetta City centre, with an array of shops and restaurants. Read moreGenuine Expedia guest review
"Good Hotel - shame about the house keeping"
Grand hotel in central location with good facilities. Friendly and helpful Front Office and Concierge staff. Upgraded to a room with a sea view upon check-in. Complimentary starters offered at a la carte dinner whilst waiting for food to arrive. Good buffet breakfast with variety. Poor Food and Beverage Supervisors' service in restaurant. Junior staff […] did better with their friendly attitude and good service. Poor Housekeeping service; complimentary bottles of water and toiletries were not replaced after use. Had to call Housekeeping. A bottle of bath foam, not available in the bathroom originally, suddenly materialized when the room attendant came to the room with replaced items! On our last day, dirty hand towel and bath mat were removed but not replaced - another call to house keeping! Read moreGenuine Expedia guest review
"Nice hotel, great staff, food needs attention"
We had a good week's break just my wife and I. We had a great room, staff were always friendly, helpful and warm, facilities were good, location good. Room had a great view over the marinas. Valetta is a nice small city with many restaurants and events - whilst we were there it was Malta fashion week and there were impromptu fashion shows in the evening […] and a concert. Read moreGenuine Expedia guest review
"Great Hotel very close to Valletta"
This was our fourth stay at the hotel which is our favourite on the island. Very relaxed and enjoyable as before. Only concern was our experience of breakfast when the hotel was full, when the staff were very busy and not always responsive to guests,Genuine Expedia guest review
"close to town"
pleasant room and spacious hotel taxi is a bit expensiveGenuine Expedia guest review
"Grand Hotel Excelsior"
A very nice Hotel with friendly and good staff, with excellent facilities and a great Food.Genuine Expedia guest review
"Excellent location for Valletta."
We stayed for 5 nights in May and loved the hotel. Great location and very helpful staff. The breakfast was outstanding!! The views are to die for and the pool area was just lovely. There are quite a few steps to negotiate from the hotel so be aware of that.Genuine Expedia guest review
"Great 4* plus"
The rooms where great with a great view. The service in the hotel worked really well and helpful when needed. The hotel has 2 great pools and 1 lovely bay view. (But not a bay to swim in). It is close to centre of the old town Valetta so very handy when out and about. Only down side it's not a 5 star , but a more a strong 4 star. By the way, the food […] was really great. Read moreGenuine Hotels.com guest review
"perfect hotel, attentive staff"
perfect hotel, attentive staffGenuine Hotels.com guest review
"Nice Hotel but a steep climb up to Valletta"
Enjoyed staying at the hotel, apart from its location. Wanted access to Valletta on a daily basis which meant a steep climb each day. Wasn't aware of this problem when booking the hotel. A complimentary shuttle service to the gates of Valletta on, say an hourly basis would be a great facility, especially for those guests having difficulty with mobility. […] Found the atmosphere at the Tiki poolside bar relaxing and enjoyable and the staff there friendly and accommodating. Read moreGenuine Expedia guest review
"The pool area was amazing"
I had a wonderful time and would love to return again.Genuine Expedia guest review
We were disappointed to have gone for a relaxing stay and to be awoken with water coming through the bathroom ceiling. We lost a nights sleep while people were trying to repair pipes, clean up. No word of a replacement room or even an apology.Genuine Hotels.com guest review
The hotel was beautiful, however there was a $400 deposit that was immediately withdrawn from our account & refunded back 14 days after check out. There was a towel hire charge that was refunded back upon check out & we weren't shown our transaction history until after we paid the account, to notice. We were charged for drinks we did not purchase.Genuine Expedia guest review
"fantastic view. great indoor and outdoor pools,"
Beautiful convenient position near walls of Valletta with great views. Fab hotel. Staff extremely helpful. well maintained. great room service. deluxe room with terrace and could have stayed on our terrace all week such fab views and accommodationGenuine Expedia guest review
"Hotel near city centre"
When we arrived we were given a very welcome cool drink. This set the scene for a very pleasant stay.Genuine Expedia guest review
"Nice hotel close to Valetta"
We chose this hotel because it was close to Valetta which is where we wanted to base our stay. Overall we were pleased with the hotel, the room and the services. `Check-in is at 3 (some guests found that an issue), we were fine as we checked in rather late. The staff at reception, the concierge and especially the dining room staff were excellent as […] was the food (we didnt have the buffet dinner but chose a la carte). Breakfast is a very generous spread and the omelette and pancake and waffle station was especially good. The only slight issue I had with our room was that while it was cleaned regularly, there were occasions when things like milk, toiletries (shower gel etc) and the bath mat were replenished. We had to keep asking for them and they did supply them right away. But one shouldnt have to ask! But that's not a big deal. Another thing. Be aware the hotel has a long flight of stairs outside, which you have to climb to get to the main road, which you have to walk up to get to the main bus terminal and the city gate (about 10-15 minutes depending on your fitness!). But some might find the stairs hard work (we did notice several people getting out of breadth!). But then Valetta does have lots of steep climbs anyway. Overall, a pleasant stay, good service, good food and I wouldnt hesitate to recommend this hotel. Read moreGenuine Expedia guest review
"Luxury on the doorstep of Valletta"
This is an superb modern hotel in a central location just outside the walls of Valletta. The rooms are spacious and the furnishings are classy. The pool is excellent and looks across the bay to Sliema ; you can sip a drink from the pool bar as you watch the yachts float by. The breakfast buffet is a feast for the eyes and stomach. Everything from smoked […] swordfish to individually cooked omlettes. There were a couple of weddings taking place the three nights we stayed there but these only added to the glamour of the hotel. Highly recommended. Read moreGenuine Hotels.com guest review
"Lovely hotel. Spacious room. Good facilities."
Lovely stay. Excellent hotel.Good facilities. Swimming pool area very nice. Enjoyed our stay.Genuine Expedia guest review
"A restful rejuvenating break"
Arrived almost three hours too early for our room to be ready but the staff made us welcome and directed us to where we could store our cases. Before we could get a drink we were told the room was ready, magic. It was good sized and comfortable with tea/coffee making equipment ( a must for us on holiday!), and an interesting view to the sea and the […] L'Imsida yachting area. We knew that we were close to Valetta and were able to wander out and about seeing it in a different light from short visits we usually make from other parts of the Island. The pool area was pleasant but more shaded areas would be welcome. We would have preferred a simpler a la carte menu for evening meals as the buffet was too heavy for late eating. Fortunately the local restaurants catered for our needs and we enjoyed the intimacy of smaller eateries. The bar menu was good but again if we had had a longer stay it may have palled. Altogether we had what we needed a comfortable room, pleasant helpful staff, interesting things to do, good meals and time to recharge our batteries. Read moreGenuine Expedia guest review
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