"Great hotel for familes"
Staff met our evey need. Hosekeeping came by to make sure every thing was okay. They did turntdown service at night and they left candy. The hotel or Expedia upgraded us to a room overlooking the harbor . Breakfest is the best I every had. Well worth the money. Just one note it is ninety steps down to the hotel. so its a climb up in the morning. If […] you want to save on your food costs. The grocery store Whembley is not far from the fountain at the top of the hill. If you choose this hotel you won't be disapointed. It is a great location for someone who likes to use the local buses. The bus station is at the fountain at the top of the hill. Read moreGenuine Expedia guest review
"A World Away"
The hotel was beautiful from the minute you walked into the lobby. It had crystal chandeliers,marble floors and a winding staircase. The outside was surrounded by gardens and was situated right on the bay, a view of Valetta and sailboats going by. The staff was always friendly and helpful. Our room was the deluxe room with sea view and a huge breakfast […] buffet everyday. We sat on our private terrace at night and could see all the twinkling lights of the city and distant villages. Often on weekends they have festivals and fireworks at the nearby churches. The hotel is located close to Arriva bus terminal, where you can get a weekly bus pass very reasonable. Other days we just stayed at the hotel with the pool on the bay and relaxed. This hotel pays very close detail to everything from cleanliness to your overall satisfaction. After never having been to Europe, the hotel far outshined any hotels that I have been to in the United States. I returned home feeling pampered and relaxed. The Grand Excelsior made my 40th anniversary trip a dream come true! Read moreGenuine Expedia guest review
"Would definicely stay again."
Very spacious rooms and bathrooms. Great pool. Service was top notch. Central location for Valleta.Genuine Expedia guest review
"Not up to expectations"
This hotel came very highly rated but it was very touristy with large groups all the time. The air conditioning hardly worked. I was misguided by someone providing directions and the staff were not overly friendly. Plus it was hard to get in and out of due to endless stairs and a good hike from old town.Genuine Hotels.com guest review
"well worth it"
What else is there to say, it was great in every way,Genuine Expedia guest review
"Big tourist hotel but wonderful location"
We warned the hotel of a very late arrival. There was no one at the door to help with our bags or to park the car. It took nearly 30 minutes to get our keys even though there was no one ahead of us in line. There was only one desk clerk who had to check us in and answer all the calls to the front desk. The next morning we discovered that there was no […] hot water in our bathroom sink, the cord to the lamp on the nightstand was frayed down to the wires and didn't work, the toilet didn't flush well, and the carpet was very stained. We moved to another room but the carpet in every room seems to be very dirty. Read moreGenuine Hotels.com guest review
"Excelsior Hotel Stay in Malta"
The location, staff, and facilty are excellent. I have one complaint about the AC in the rooms is very poor and needs improvement.Genuine Expedia guest review
Everthing was fine. But, call your taxi to the airport in advance, since it took sometime (25 minutes) for it to come, the last minute.Genuine Expedia guest review
"5 Stars Well Deserved"
The Excelsior certainly lives up to its 5-star reputation! Staff was very friendly and helpful; great location as well as very clean, comfortable, spacious room. I'd most definitely stay there again!Genuine Expedia guest review
"Extremely disappointing customer service"
When I checked in to the hotel during mid-afternoon, I was told my room need to be 'inspected.' I asked to meet with concierge while I waited, but he was "on lunch break." The inspection of my room took over 45 minutes while I stood idly in the lobby. The first night was extremely hot in my room. When I realized that I had no control over the thermostat, […] I called the front desk. When nobody answered, I had to get dressed again and go back to the lobby myself. The front desk informed me that the central thermostat for my room was set at 30 degrees Celsius! They begrudgingly agreed to lower it to 22 Celsius, but refused to go lower. Because my room was still too hot, I had to sleep with the window open. My room was at ground level and had no bars or screens over the window. Therefore my room was wide open to the street--very unsafe! The next morning I voiced my displeasure to the hotel staff and asked to speak with the General Manager. They told me he was not in, but that he would meet with me when he arrived. Over the course of my three day stay, I never once heard from the General Manager, not in person, not by a voicemail, not by a letter under my door. While all of these complaints may sound trivial, please recall that this is a 5-star hotel and charges as such. Therefore one expects, at a minimum, that discomforts will be promptly addressed. That is not the case at Hotel Excelsior. I would never stay there again. Read moreGenuine Hotels.com guest review
My only regret is that I could not stay longer. The service inside and outside of the hotel was wonderful. My friend and I did an eight hour private tour booked through the hotel and it was a perfect way to see the island especially if you are short of time. Our tour guide, Alex, was very knowledgeable and professional. The breakfast was incredible! […] The ladies working the spa were well trained and polite. The staff here is warm and efficient. The overall stay was a great experience! I plan to return with my husband soon. Read moreGenuine Expedia guest review
"Wonderful time in Malta"
Lovely staffs, wonderful view from the room, great breakfast, good location to centre town and bus station. Pleasant time for staying entire trip in MaltaGenuine Expedia guest review
"Above and Beyond....."
From the moment we arrived, the staff exceeded our expectations! Every member of the staff was helpful and friendly. A smile was offered even when least expected. The amenities were exceptional and the food was fabulous. The Excelsior made me not want to leave wonderful Mediterranean island. The mere fact that I was completely content in basking in […] the luxury of my room was evident that our accommodations were above par! I recommend this hotel to anyone and all of my friends. Read moreGenuine Expedia guest review
"Great place to stay in Valletta."
All around great hotel, wonderful staff and convenient location. Very comfortable and clean. Great value for the price. We had no complaints.Genuine Expedia guest review
"Perfect in every way"
Perfect location, right by the city gate and bus station. Beautiful hotel, great breakfast and thoughtful enough to set up a table in reception, with coffee tea and pastries for people like me leaving at 5 am.Genuine Hotels.com guest review
"A lovely holiday in a great hotel"
Very good hotel breakfast with lots of choice and good quality food rooms very comfortable and clean .Only downside was for pedestrians who have to climb a lot of steps to the road or walk up a steep narrow road which is busy at times.Genuine Hotels.com guest review
Staff we encountered were polite and helpful - shame there were not enough around. The main outdoor restaurant was closed on a Saturday - only sandwiches available.Genuine Hotels.com guest review
"slow restaurant service"
Dined in the hotel three times. Twice in the bar area and once in the restaurant. On each occasion I had to wait at least 45 minutes for the good to arrive. Dined elsewhere after that!Genuine Hotels.com guest review
"Wonderful views, great service and terrific food"
We had a brilliant time here. Breakfast was brilliant masses of choice. We were bed and breakfast but ate lunch and dinner at the hotel on a couple of occasions and the food was excellent. Never stayed in a hotel where the staff have been so courteous and attentive. My husband celebrated his birthday whilst we were there which the housekeeping staff […] must have realised from the birthday cards that I had taken with me. We returned to our room to find a card from the hotel staff and a celebratory bottle of wine. Spa treatments were gorgeous and I highly recommend them. Good gym and indoor pool. Outdoor pool well located and plenty of us beds. All in all excellent. Read moreGenuine Hotels.com guest review
"Super hotel in a fantastic location"
We thoroughly enjoyed our stay at this super hotel. The location was ideal, right on the sea front with great views and just a very short walk to the fantastic bars and restaurants in Valletta.Genuine Hotels.com guest review
Great location, Staff always ready to meet your needs, 1st ClassGenuine Hotels.com guest review
Great hotel very close to city centre with a good breakfast buffetGenuine Hotels.com guest review
A free upgrade to the tenth floor made our stay even more memorable. The hotel & staff are very hard to fault.Genuine Hotels.com guest review
Staff excellent, this is a 5* Hotel I would rate it 4* it is looking tired carpet in the room dirty but overall hotel good for the price we paid.Genuine Hotels.com guest review
We were recommended by friends to stay in this hotel. Overall, it did not meet our expectations. Generally, we did not experience much friendliness nor helpfulness from staff. An illustration, we requested for a map of a specific location on the island from a front desk staff (which we had gotten earlier in the day from another staff but had misplaced […] it) and was told that there was no such map but instead gave us a general island map. The housekeeping standard should be improved. For illustration, twice we were not provided with bathroom floor towels and had to asked for them. When we lifted up the bed covers which were properly made, we were surprised to see that the bed sheets were not straightened at all presumably in the same state as when we used them. There is also no variation on the breakfast spreads. We had the same variety for three mornings. We hope that the hotel management will look into improving these areas. Read moreGenuine Hotels.com guest review
Relaxing Friendly and helpful staff Blocking 50 Euros per night is an un necessary inventionGenuine Expedia guest review
"Old World Charm with a very Modern Twist"
We requested a room high up and we got that with a beautiful sea view. As it was our 20th wedding anniversary we got a complimentary bottle of wine upon arrival with a congratulations note. Such a lovely touch. The staff are so very helpful, friendly and always professional. Best breakfast buffet ever. You are located by the harbour but a 5-7 min walk […] from the centre of Valetta. Facilities such as the pools, restaurant and spa are just so wonderful and to be enjoyed. This hotel has all the mod cons but a lovely old world charm which we loved. We could not recommend this hotel highly enough. Read moreGenuine Hotels.com guest review
Great place to stay, upgraded to a sea view suite last minute and was well worth it, food was good and the staff were excellent, anything u wanted doing they were knocking on ur door within minutes!! Little thinkings like that make a difference especially with kids!Genuine Expedia guest review
"Great Location, close to Valetta."
This was a lovely hotel, with excellent facilities. Great setting over looking the sea. Buffet breakfast was very good with a varied array of foods. The two pools and gym were also very clean and never too busy. The hotel was situated only a ten minute walk from Valetta which suited us fine. What we didn't realise was that each room had a balcony, so […] this was an extremely nice surprise and it was very nice to sit out on an evening and enjoy a drink on the balcony watching the world go by. All in all we had an extremely good stay in Malta and would definitely go back to the same hotel. Read moreGenuine Expedia guest review
"Five star luxury in Valletta"
The Grand Excelsior is a large five star hotel by the water, just outside the walls of Valletta, Malta's historic capital city. We chose the hotel for its location, near the venue for the annual jazz festival, and because although it wasn't cheap it looked like good value for money. We caught a bus from the airport to the main bus station in Valletta. […] From there it was a five minute walk down a rather busy road. To get into the hotel you have to cross this road at an awkward junction, not exactly how you would expect to arrive at a "grand" hotel. However, once inside, was everything was as it should be. Lots of friendly, helpful staff, large comfortable rooms, excellent breakfasts, indoor and outdoor pools and a private beach from which you can swim, provided you are not put off by the jelly fish warning sign. Read moreGenuine Expedia guest review
"A stunning hotel in a beautiful location but..."
This hotel is beautiful, clean and well run. The restaurants are superb and the waterfront location is stunning. We spent eight comfortable nights there, and we were very impressed. Unfortunately, its popularity as a wedding reception venue meant certain areas were out of bounds repeatedly during our stay. The staff were, on the whole, very friendly […] and helpful (although we did find the tours and excursions desk to be condescending - hence they got no business from us and we booked tours from another hotel where my parents were staying). Beware that to get into the town there are either several sets of steps or a very steep slope. As parents of a 21-month-old, pushing the buggy up and down a hill every day, and then having to deal with a very busy road with no pedestrian crossing area, it was far from ideal. The hotel should really take into consideration a suitable method for allowing their guests to get into central Valletta safely. We felt that we took our life into our hands every time we went out, due to the speed of the cars flying round a blind bend into the nearby carpark. Perhaps it's not a hotel for those with young children or mobility problems, and for the reasons stated latterly, we probably wouldn't return. But don't get me wrong - it is a great hotel, just better for certain types of visitor. Read moreGenuine Hotels.com guest review
"Great views of the harbour"
Overall I had a good stay at the hotel. The hotel is in a fantastic location and the staff were very welcoming. I encountered two problems during my stay. Housekeeping would vary the number of towels provided which meant that on some days I did not have sufficient towels for my needs and would have to call to get more. On one day I ordered lunch in […] the Harbour View bar of a club sandwich which, after considerable chasing, finally arrived 47 minutes after placing the order. Read moreGenuine Expedia guest review
A great hotel. Room was spacious and very comfortable. The pool was a great place to cool off after a day out. The buffet breakfast was excellent and a great way to start the day.Genuine Expedia guest review
"Great hotel, great location. Not top notch, though"
The hotel is definitely not a 4 star hotel as someone has suggested. It is a 5. But the hotel has probably seen better days, and there are a few other things that I wouldn't associate with a 5 star hotel. Worst of all, the coffee served at breakfast was terrible. Had they washed the coffee beans with soap before grinding them? I don't know. Not so catastrophic […] was a wet and somewhat stained chair at the breakfast table where me and my wife were to sit down, but the time it took to replace it was considerable, so we stood there looking silly and wondered if it was impolite to sit down somewhere else. In stead of just taking a chair from a nearby table, the yellow suit apparently had to notify a grey suit, and the grey suit must have ordered a chair from a different part of the island, perhaps from different time zone, and by the time the new chair materialised, we decided to think out of the box and literally substitute the stained chair with a different chair which we located at a distance of a few metres from our own table. No crisis - we had our breakfast and survived, but I felt sorry for the next guests who would have to wait for their chair before being served a lousy coffee. Many of the yellow suits were incredibly nice and helpful, that must be said. Maybe the grey suits were the bad guys at this hotel, who knows. Read moreGenuine Hotels.com guest review
We arrived early although our room was not ready we were warmly greeted. We found all members of staff courteous and extremely helpful. All areas of the hotel were beautifully furnished and clean. We had a great room. Only downside we only stayed a week.Genuine Expedia guest review
"Lovely hotel in an excellent position in Valletta."
Very relaxing stay. Staff were very efficient and courteous. Had a gorgeous massage and spa afternoon. Breakfast was amazing every day.Lovely pool area, although dissappointed to see many people leaving/reserving towels on sunbeds and then leaving them for hours despite there being plenty. Didnt think this would happen at a 5* hotel.Genuine Expedia guest review
"Nice hotel in the centre of Valleta"
The staff were very kind and accommodating. The hotel was clean and tidy. I would thoroughly recommend this hotel.Genuine Expedia guest review
"one of the best hotels in Valletta"
Probably the best hotel I've stayed in and Valletta is a very interesting place with a special connection to the British.Genuine Expedia guest review
"Great location for visiting historic areas of Malt"
Lovely hotel with great views of the Marsamxmett Harbour. The hotel facilities were excellent, with a large, clean outdoor pool and plenty of shade for those, like us, who required it. It was also nice to be able to swim in the sea from the hotel lido - the water was surprising clear and great for snorkelling. Valletta and Floriana were walking distance, […] and we spent many pleasant hours discovering all the historic sites - this was especially enjoyable in the cool of the evening. The only downside to the hotel was the steep hill (81 steps) which has to be negotiated to leave the hotel grounds - it was a challenge even to the fittest of us, especially on a hot summer's day. We feel the hotel should seriously consider providing a free all-day shuttle service to the city gates (which would take about three minutes), or even better an elevator to the top of the present steps. Read moreGenuine Expedia guest review
"comfortable room with all toiletries"
On the whole good . There is a wedding every weekend I am told throughout the summer, this meant that paying guests are squeezed into a small area and basically kicked out of the pool at 6pm. We would normally stay later by choice. Also we ate out in valletta because of the weddingGenuine Hotels.com guest review
"A very pleasant and well located hotel"
We stayed for 2 weeks and were impressed with its location, amenities and general levels of efficiency. In particular we were impressed by Sonia who looked after our room (850) and Eileen who looked after us at breakfast! The breakfast and dinner buffets were very good and the gym and swimming facilities one of the best we've encountered. We've been […] to Malta six times and always enjoy the island and its people. We'll stay at this hotel again. Read moreGenuine Expedia guest review
"Great hotel and fantastic location."
Very pleasent, enjoyable, satisfying and rather exciting. All services were excellent and staff always ready to assist. Excellent buffet breakfast beautiful views and huge selection of quality food.Genuine Hotels.com guest review
"Excellent location but could care more about guest"
Hotel Excelsior is very conveniently located, just a short walk to the inner city of Valletta. It also has a nice little beach with access to the Mediterranean sea, something unique in Valetta which has no beach. The disapointing side was that the hotel was used twice for noisy private events during our one-week stay. The very loud music in the pool […] area went on until midnight and could be heard very clearly despite the fact that our windows were closed. It was also disappointing to see that it was not possible to have breakfast outside. One has to sit in this huge, noisy diningroom and look at the view through the windows. Read moreGenuine Expedia guest review
Enjoyed a wonderful week in June at this beautiful, modern, elegantly decorated hotel. We chose room with 180 degree sea view, definitely worth it, the view is terrific. (we had 414, very generously proportioned room, directly over private marina, end balcony which caught sunshine from 4pm right through till sunset). The staff, in every department, […] were lovely, most welcoming and friendly whilst still providing a very professional service. Lots of choice for breakfast. Two weddings took place during our stay and were delightful to watch. Lovely grounds and facilities set in nice area. Impressive hotel which is extremely well run and managed. Read moreGenuine Hotels.com guest review
Well situated hotel for accessing Valetta and transport for rest of island.Genuine Expedia guest review
"LOVELY HOTEL IN BAY OVERLOOKING MARINA"
We booked this hotel because of its outstanding location in Valetta. It was our 30th wedding anniversary and my wifes 50th birthday combined. When we arrived we were greeted by friendly staff and immediately upgraded to a sea view room with a bottle of sparkling wine left in our room, thanks to expedia requests. Several restaurants provided every type […] of food for the guests and outside there was a superb swimming pool surrounded by stunning views. This holiday was special and we intend to go back on our next wedding anniversary. Read moreGenuine Expedia guest review
The location of the hotel is good for Valletta, but with 92 steps from the hotel entrance up to the main road is quite a hike - only good if you are fit and mobile. Overall standard of the hotel was very good but there was lack of information and not all staff were informative - there was a buffet on every night in the restaurant but no information […] or pricing of this in our rooms or in reception, not advertised anywhere, you have to ask. We asked about the afternoon tea as offered on the website, the first person didn't think it was on, the second person pointed us to the Executive lounge where we had it as was very nice, but again not advertised and no wonder we were the only ones there ! We asked about a late checkout and was told it wasn't possible but would have a courtesy room available which we needed to book the day we checked out. At 08:45 on the way to breakfast we asked, and was told to come back after 9am which we did to be told there wasn't a room available as the hotel was full and they only get to find out at 9am that morning, hard to believe - again lack of correct information. Overall a nice stay, clean rooms, everyone was friendly the lack of information meant we ate out most the time - if the hotel advertised their facilities more I am sure they could increase the foot fall in the evening, although we thought 32.50 Euros per head for the evening buffet was quite expensive compared to eating out. Read moreGenuine Hotels.com guest review
Very nice hotel with a marvellous view of of the harbour . Within walking distance to Valletta and public transport . With an excellent buffet breakfast and great amenities makes for a relaxing holiday.Genuine Expedia guest review
"Four star hotel at five star prices"
Hotel is very nice but overpriced but saying that I would highly recomend it having seen other hotels in the surrounding area.Ideally located with fantastic ancient ruins within walking dustance and very nice restaurants and bars. The restaurant is above average with outstanding service and magnificent views of the harbour. I spend two weeks every month […] in hotels throughout the world and the only gripe I have is that if a guest us staying in the executive floor then the guest has free access to the executive lounge which on this occassion I didnt receive. The mini bar is unfurnished and you have to buy a package and pay for the lot whether you use it or not, this unfortuanetly does not warrant five star. The pool area and lounges are very luxurious and as I said 200 Euros is on the pricey side it is nice and comfortable. Read moreGenuine Hotels.com guest review
"Great location and very comfortable!"
We stayed for 7 nights at the Grand Excelsior in mid June 2014 and really enjoyed our stay. The good points of the hotel are - great location, a short walk from the city centre and not too far from the airport, the staff were excellent, the food was very fresh and the room was spacious and very comfortable. The only reasons I did not give this a 5 rating […] are - the check in time is 3pm, which means that if your flight lands in the morning you'll have a long wait in reception or like we did you'll have to shower & change in the spa and head out, to return at 3. Also, the housekeeping tended to come at any hour to clean the room, we once had a knock on the door at 7:30pm which I thought was disturbing. At the weekends, there is loud music playing by the pool area into the late evening which can be disturbing if you want to read, sleep or watch TV. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )