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800-246-835724 hours a day, 7 days a week
Location.
Situated within 2 mi (3 km) of Loyola Marymount University and the Los Angeles International Airport (LAX), the Custom Hotel Los Angeles Airport - a Joie de Vivre Hotel is within 6 mi (10 km) of Marina del Rey, Venice Beach, Santa Monica, and Manhattan Beach.
Hotel Features.
Housed in a mid-century building by designer Welton Beckett who designed the Capitol Records building, the Custom Hotel Los Angeles Airport - a Joie de Vivre Hotel features a bistro-style restaurant and poolside bar. Guests can swim in the heated outdoor pool, lounge on the stadium-style sundeck, and exercise in the 2 fitness rooms. The 3.5-star hotel offers complimentary airport shuttle service to and from LAX at scheduled times (5 AM - 2 AM).
In the lobby, guests can use the computers, access the complimentary wireless Internet, and pick up complimentary newspapers. Business amenities include a 24-hour business center, 4 small meeting rooms, and a 900-square-foot conference room. This is a smoke-free property.
Guestrooms.
The Custom Hotel Los Angeles Airport - a Joie de Vivre Hotel offers 250 air-conditioned guestrooms featuring beds with Percale Italian linens, custom-designed furnishings, and soundproofed windows. Stereos come with iPod docks and 37-inch LCD televisions are equipped with premium channels and pay movies.
Complimentary wireless Internet access is provided and rooms also include laptop-compatible safes and dual-line phones. Bathrooms feature shower/tub combinations, designer toiletries, Egyptian cotton towels, and hair dryers. Guests can request DVD players and fax machines. Guestrooms are all non-smoking.
""Reviewed by a Hotels.com guest on May 5, 2012
They were very helpful and the free breakfast quite good and the rooms were clean but the carpet was showing a bit of wear
"Clean rooms"Reviewed by a Hotels.com guest on May 5, 2012
Close to hollywood
Reviewed by a Hotels.com guest on May 5, 2012
This guest did not leave a comment.
"Good rooms poor service"Reviewed by a Hotels.com guest on May 5, 2012
The hotel from the outside looks pretty bad but the rooms are really nice. Poor customer service at the front desk
""Reviewed by a Hotels.com guest on May 5, 2012
Very convenient for attending contest at convention center
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Deck 33 Bar Restaurant - Casual bar and dining space featuring cuisine and drinks with a Pacific Rim influence and overlooking the stadium-style sun deck and pool. A breakfast buffet (surcharge) is served daily.
Guests can swim in the heated outdoor splash pool and lounge on the stadium-style sundeck with a fire pit. The 2 fitness rooms have cardio equipment.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Most visitors begin and end their Southland jaunt at the Los Angeles International Airport. As the nation’s busiest immigration port, LAX is a modern Ellis Island. The airport, convenient to the Beach Cities, has its own tourist attraction. The retro-futuristic Theme Building, built in 1961, resembles a flying saucer. Today, it houses a restaurant.
see all hotels in Los AngelesSeveral of the outlets in the room did not work and I did not have hot water on a regular basis.
It was acceptable. Weird that there was no room service. Nice that they offered me a blanket in the Deck 33 since it was outside. The AM breakfast was odd that I only wanted some OJ and he charged me 5.00, I am a Joy member, so should been free.
This guest did not leave a comment.
This guest did not leave a comment.
This guest did not leave a comment.
"The Custom Hotel Los Angeles"
This hotel met my needs but nothing else about it stood out. Rooms are sparsely decorated and poorly lit. The beds are like futons, very close to the ground. This is ok if you expect it, but I didn't. As an over 50, this is not my preference. The shower water spewed everywhere because it was leaking. The outside area around the pool is very nice and […] inviting Read more
This guest did not leave a comment.
This guest did not leave a comment.
"Custom Hotel LAX"
Very conveniently located and excellent shuttle service.
The bed was on the floor and very uncomfortable, had to pay for parking although they charged it to my credit card, after I checked out. I had no idea that as A guest at the hotel I had to pay for parking.
"Design over comfort"
The problem with "boutique" hotels, which we normally love to stay at, is often it's hit-or-miss. This hotel looked really cool, but once you get there, it doesn't make sense. Parking is ridiculously expensive- USD20 per night, there is no one to help you up to your room with luggage, a disorganized front lobby. Additionally, they had a non-functional […] weighing scale in the lobby which again, looked cool but didn't work. Front desk person told us- oh, well, if your luggage is overweight, you can just re-distribute at the airport. Who wants to do that? The room was nicely sized, and the bathroom was lovely, but they put in kitschy stuff like fancy decorative LED lights but skimped on the carpeting- it was rough and uncomfortable on our feet. The bed was sub-par, it felt like a cheap mattress. All in all, looks over function seemed to be their priority. Read more
"Great service at a nice hotel"
The room was very nice but small & the furniture very low to the ground. If you are older, or less flexible, you will have difficulty getting up from the bed or the chairs, as my spouse did. The pool was nice and smaller than expected. The only parking is valet parking (expensive) or street parking, which was reelatively safe; I didn't have a problem […] with it. The staff was friendly & very helpful. We got pizza & they delivered china to us to use, as it was our last night & we didn't want to buy paper plates. The breakfast buffet was good & a good value but the same every morning. Read more
This guest did not leave a comment.
"Hotel was great"
The hotel was great very clean and the room was nice. I'll stay there again
This guest did not leave a comment.
"great stay"
would do it again
"Small Room and noisy neighbors"
While the hotel seemed to be clean and safe the room was very small with two low double beds. The decoration was nice and the flat panel TV was a bonus. Good place to lay your head but pretty basic.
This guest did not leave a comment.
This guest did not leave a comment.
This guest did not leave a comment.
"CUSTOM HOTEL LAX"
Close to LAX, shuttle service to and from lax. nice pool and poolside bar. Smaller bed then expected, to low to floor. Other than that, nice stay
"Bad plumbing with fresh glam, paint & makeover!"
I'm not usually one to write reviews... But I did want to take the time after our stay at custom hotel! First of all the staff was top notch and extremely friendly and helpful. The location and surrounding stores were great and very convenient and street parking was fairly easy. Although... I was not happy that the hotel description did not indicate […] that it was either street parking or $20 per night to park there. Anyway, now for the Negatives! No complimentary breakfast at all. (-)The lobby wreaked of perfume that some may be sensitive to (-)(just passing through gave me a headache) ...perfume does not equate clean!! The rooms were incredibly small concrete and uncomfortable. (-)There was no desks or chairs(-) the beds were on a queen wooden platform with a full sized mattress which made it very dangerous for kids and and i walked away bruised because the beds stuck out! (-) the 'fridge' wasn't even big enough to fit standard to go restaurant boxes in them. And the plumbing was the worst of the negatives. It was very old and the nozzles in my room got stuck which in the shower made it hard to moderate the temperature and in the sink turning it on I pinched my finger attempting to move the nozzle.(. Bc it stuck... So you push it hard) the shower head was very old too! I just think a hotel with high ratings should have better more comfortable and functioning basic features... No matter how nice the make the lobby look! I hope they make necessary changes to live up to their ratings and I would consider staying there again. Read more
"Horrible fragrance sprayed throughout public areas"
If you have allergies or are sensitive to chemical smells, this is not the hotel for you. The ambiance was nice, but they spray a overpowering lavender fragrance/perfume throughout the lobby and outside the rooms (which wafted into the room). The rooms have no chairs or work areas.
This guest did not leave a comment.
"easy place"
This is one of the best places to stay in the greater LA area. Great room, some may not dig fouton style beds but very comfy. Great eats nearby, kids loved the bowling alley next door.
"Nice, clean boutique hotel"
Custom Hotel is, like most JDV properties, a great boutique hotel. It was clean with superior design. The drawback was that we had to wait 1 hr 15 min (painfully long after an international flight) for our room to be ready. Also, I got no JDV credit for the stay because I booked online rather than directly with the hotel. I called them thinking that […] there was just a missing field to enter my Joy of Life membership number, but they don't simply don't count if you book through a third party. Read more
"The Custom Hotel - Great Service"
We originally chose the Custom Hotel because it was close to Marina del Ray and had a great price. When we got there I was extremely impressed with the service - every employee greeted with you with a smile. The most impressive piece was the unexpected gift they gave my mom after I told Xandra at the front dest that we were there to celebrate my mom's […] birthday by going to see "I Love Lucy Live" in Hollywood. Xandra left an "I Love Lucy" themed gift pack in our room and a lovely card. It was a complete surprise and very appreciated !! Thank you Xandra ! In addition to the service, the lobby and pool are very modern and imaculate ! The rooms are classy and fun. I Highly recommend this hotel. Read more
"Great"
Nice view, clean room, the only thing wrong was parking sucks and is 20$ other then that very modern
"Custom Hotel - great for early LAX flights"
My son and I stayed at the Custom Hotel on the last night of our LA vacation because we had an early (8am) flight out of LAX and did not want to bother our friends by making them get up early to drive us to the airport.. We could not have been happier. The staff was EXCELLENT - making sure we had everything we needed and giving us information regarding […] the local bus service to Santa Monica for shopping and the free shuttle service that would take us to the airport the following morning. We caught the bus (#3) directly across the street from the hotel, enjoyed an afternoon of shopping and playing on the Santa Monica pier, then took the bus back to the hotel. (The Rapid #3 is much faster, but either works.) We had dinner in the hotel restaurant that evening and everything was delicious. Again, the staff in the restaurant were extremely friendly and made our stay more enjoyable than we anticipated. It was too chilly for the pool so I cannot comment on that, but everything else was wonderful. Thank-you! Read more
"Close to airport in nice surroudings"
Loved our stay. Very friendly helpful staff. Close to airport but with all conveniences within walking distance. Free airport shuttle provided by extremely helpful and friendly drivers
"Perfect for layovers"
Airport shuttle was prompt. Room was decent for the price. Internet worked. Supermarket , 24-hr subway sandwich shop n bowing alley within 2 block walk. Perfect for lay overs.
"favorite"
love this place!
"Custom Hotel"
It was definitely convinent to the places we wanted to visit. The staff was friendly and informative about what their hotel offers. They have their own restaurant and happy hour.
"nice stay"
better than your avg airport hotel. trendy, walkable neighberhood w/ some dining options. good stay
This guest did not leave a comment.
"Custom Hotel in Los Angeles is one of the best!"
Pretty clean, nice people, very accommodating. would recommend this to all of my friends.
"Cool, Cozy & Dog Friendly!"
I would love to stay here again and reccommend to anyone who is a dog owner. They are super pet friendly and don't charge an extra fee which you can't find anywhere else in town! (they even handed out a doggie care package at check in!)
"Great stay and pet friendly"
Had such a great time, they were very pet friendly and there was no pet deposit. The restaurant bar was awesome great happy hour specials and really good food. Will stay again
"Custom Hotel"
I really liked the service and the cleanliness of the hotel. It looked very post modern although it was an old structure. Revamped and stylish.
This guest did not leave a comment.
This guest did not leave a comment.
"Custom Hotel LA"
The staff were great and we got early entry to our room after a long flight. The hotel appearance is very gloomy and the room although clean was tired. Furniture was worn and elevator scratched. I would give this hotel 2 stars. We did not try out the gym or other feature which might have given a better rating. It was necessary to call the hotel to […] arrange pick up at the airport. We gor the same opinion from another guest. However we did get a good price on the room and perhaps the saying that you get what you pay for was correct in this case. Read more
This guest did not leave a comment.
"Good Value"
Nice hotel-great staff-great value-good location to airport but has a boutique feel. Bathroom floors need work but overall would stay again and recommend.
"Nice bar next to hotel and everything is close by"
my pros and cons of this Hotel > I love how it is close to everything like groceries store, coffee shop, bar, restaurants and safe. customer service was great can't complain. Although i found it surprisingly there's no parking lot beside valet parking which we had to pay every night. Breakfast only comes as buffet but who has such an appetite? So we […] eat out didn't try any of the Hotel food had to offer. Read more
"Fun style and GREAT service!"
While you can tell the building is old and could using some refurbishing - they have done a wonderful job of working with what they have - for lack of better words. The way they have decorated the hotel is really neat and a nice change from the typical ugly patterns you see in a majority of hotels. I love the modern/club feel. And the service is A+. […] I wish we had a reason to stay in the area again soon because I really like the hotel and would definitely stay there again. Oh and on top of this - the rates were sooo cheap compared to the hotels in the area! Read more
This was a great place to stay, great staff, convenient location. There is a Coffee Bean downstairs, a great pizza place & an amazing Mexican restaurant up the block. As well, good happy hour at the hotel. The only thing that definitely needs to change is the blinds. The room allowed far too much light in & we were unable to sleep in. Bring a sleep […] mask Read more
Room was clean, comfy really enjoyed our stay.
This guest did not leave a comment.
This guest did not leave a comment.
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