Great stay, just overnight on route from Florida. Welcoming staff. Room very spacious, with small kitchen area, split bathroom, always handy. Breakfast was fresh and plentiful. Only hotel I have been in lately that had 'real' continental, with cold meat and cheeses. Lots of healthy choice cereals, not junk ones. Would definitely stay there again. Total […] no pets and no smoking, that's a bonus. Read moreGenuine Hotels.com guest review
pretty good hotel for the night, the bed was comfortable.Genuine Hotels.com guest review
"great place for a family of 5"
they were very helpfulGenuine Hotels.com guest review
"Clean..Close to Interstate. Friendly Staff"
Would recommend to travelers....Enjoyed the King Suite for a Business Trip.Genuine Expedia guest review
Right off the highway, easy to find. I was given my choice of floor that I wanted to be on. The room was nice and clean. Great place to rest for the night on my travels for the holiday.Genuine Expedia guest review
If you want writing buy a book. Or go to the library.Genuine Expedia guest review
"House hunting trip."
Hotel staff were very nice, very accommodating. Mona was very helpful throughout our stay.Genuine Hotels.com guest review
"Vey nice, modern, very clean, exercise equip nice"
Check in very fast and knowledgeable and provided all essential points. Breakfast was Very delicious and staff efficient! Decor of hotel very nice and up to dateGenuine Expedia guest review
Very nice: rooms, pool, breakfast. Not so nice: A.C. Sounds like freight train. Smoke alarm has two blinking green lights. If u like it quiet & dark, go elsewhere.Genuine Expedia guest review
Response by SpringHill Suites by Marriott Terre Haute Thank you for taking the time to alert me of the problems you incurred during your stay with us. I am sorry your stay was less than satisfactory and we will take action to prevent things like this from happening in the future. Feedback from our valued guests is always helpful in our effort to improve our service and property
"Trip to Terre Haute"
The trip to Terre Haute was perfect and the Springhill Suites was just another reason that the trip was pleasurable. After a 6 hour plane delay due to bad weather, we didn't arrive at the hotel until 2:00 a.m. We were met by a very happy desk clerk who patiently checked us in, answered our questions and made sure we were accommodated.Genuine Expedia guest review
The only issues that I had was the road construction getting into the hotel. Which there is nothing Springhill Suites by Marriott could have done.Genuine Hotels.com guest review
I forgot the personal things at the hotel but nobody have responsibility for it. I did talk with the manager but she seems like nothing happened. I feel very bad even after a week already. How are you feeling if you come to stay at the place without security ? and the staff or manager do not care about their guest.Genuine Hotels.com guest review
We stayed in a suite for the night. It was excellent. Clean, big enough for five of us. Breakfast was good. Liked the coffee and fruit bowl that are always out.Genuine Hotels.com guest review
"Comfortable/Realing place to stay"
We would stay there again.Genuine Hotels.com guest review
While it was nice to have a free breakfast offered, the sausage and eggs had zero taste. Make your own pancakes were good, and I liked the free coffee and fruit served in the lobby 24/7. Would stay again, but I'll stick to pancakes or a bagel next time.Genuine Hotels.com guest review
This is a very nice and well managed hotel.. The rooms are clean and comfortable. The staff are great, and, very friendly. It's a good place to stay.Genuine Expedia guest review
"Terre Haute hotel"
The hotel is exceptionally clean,inside and out. The staff is well trained and friendly. Our room however, had a noisy air conditioner that kept us awake for most of the night. I gave this hotel a great rating because, when we brought up the fact that we did not get a good nights sleep because of the a/c unit, the night manager apologized, and then, […] provided us with an upgrade for the next night. Sometimes things don't go right. But, the hotel management did a good job keeping their customer happy. Nice job Marriot. Read moreGenuine Expedia guest review
Nice suites - happy with room. Would recommend. Right off interstate easy to locate.Genuine Expedia guest review
Response by SpringHill Suites by Marriott Terre Haute Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
We always stay in hotels with a free breakfast - why not!! Save money where we can. But we have found out that, just because you pay more for a room doesn't mean it's nicer. And this was not. We have stayed in a lot of really nice hotels over the years and this was not one of those. The bed was ok - but that's it. What was so bad was the breakfast. […] Not worth the extra money for the room. After the first morning - I was sick the entire rest of the day from the almost inedible breakfast. The only thing I could finally eat that morning, after trying multiple things, was granola and yogurt. The next day I tried other things - hoping for a better breakfast. Nope! The eggs were powdered and disgusting. The waffles were so tough that I couldn't even eat it. Shall I go on and on? Not worth my time to do so. Don't waste your money on this hotel - as we will never stay here again. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Terre Haute I would first like to send my gratitude for staying with us at Springhill Suites in Terre Haute. I am aware that you ran into some issues during your stay. I have made our staff aware of your comments, and we are using your comments as a training tool to improve our service during breakfast times. I want you to know that I appreciate you bringing these issues to my attention so I may make efforts to change them.
Everything was great, from the check in to the departure. All the staff was helpful and courteous...Genuine Hotels.com guest review
The hotel was clean, the rooms were spacious and the hotel staff was very personable . The only complaint was the pool and hot tub were cold.Genuine Hotels.com guest review
Everything was fine. Hot tub didn't work, breakfast ok, room ok.Genuine Expedia guest review
Response by SpringHill Suites by Marriott Terre Haute Thank you for taking time to share your comments about your stay with us at the SpringHill Suites Terre Haute. Our staff takes great pride in providing outstanding customer service and helping to make your stay comfortable and enjoyable. Comments from our valued guests are the most important tool of reinforcement that the staffs' efforts are noticed and appreciated. We also take great care in learning from comments and using them to improve our skills. Once again, thank you for choosing the SpringHill Suites Terre Haute; we look forward to your next visit.
"located behind Holiday Inn, GPS couldn't locate"
Friendly staff, god breakfast. Only complaint was the fan in the room couldn't be turned off, temperature was controlled from the thermostat on the wall. Fan was annoying even when set on low. Room was clean and nice to have a sitting area and small fridge and microwave. very convenient to stores, within walking distance.Genuine Hotels.com guest review
The hotel was very nice and clean. Was a little hard to find there was no signs by the road and it's kind of tucked behind others. The only thing I thought needed improvement was the breakfast. Overall good stay, would stay there again.Genuine Hotels.com guest review
"Good for Business"
Nice, clean and convenient. No bugs. Staff friendly and helpful.Genuine Expedia guest review
The Hotel was very clean and well maintained. The staff was excellent and very helpful.Genuine Hotels.com guest review
"thanksgiving stay with family"
staff was very friendly. The hotel was difficult to find as a new Panda Express blocks their sign on the highway from the south and the Holiday Inn sign blocks it form the North. Turn at the Holiday Inn and go thru their parking lot to the Spring Hill Suites. Worth the effort to find it.Genuine Hotels.com guest review
For the money... A great dealGenuine Hotels.com guest review
"Very handicapped accessible"
All was good.Genuine Hotels.com guest review
"Very nice hotel"
I was very happy with the hotel and I would stay there again. Nice place.Genuine Hotels.com guest review
"Relax and enjoy!"
We stayed for two nights. Our stay was awesome. The kids and adults enjoyed the pool and hot tub. The kids loved making their own waffle for breakfast.Genuine Expedia guest review
"beautiful fall colors, wonderful things to do"
we had a wonderful tiime at your Hotel, the breakfast was wonderful, room was confortable and the staff was nice, espically the wonderful lady that fixed the breakfast, she is so kind, thanks for a great stay.Genuine Hotels.com guest review
We had a great 2 night stay. The hotel was a little hard to locate even with a GPS.Genuine Hotels.com guest review
Great place to stay but difficult to find off the very busy street in Terre Haute, Ind. Beautiful rooms. Small area for breakfast though...Genuine Hotels.com guest review
Very niceGenuine Hotels.com guest review
"covered bridge /girl trip"
We had never been to this area, and had 6 from stl and 3 from ohio. We had 3 king rooms with 3 in each room. Check in was easy, rooms were clean, everyone was just great, we even shared our pizza with the front desk :) It was close to everything for us, when we were leaving a couple was trying to get a room and asked us about it and we said it was great, […] the couple was staying at Drury inn and said it was horrible. My one and only complaint was the breakfast, after the first morning we ended up going out for breakfast. Other than that we would and do plan on staying there again Read moreGenuine Hotels.com guest review
"Nice breakfast, efficient"
We needed a room with three beds for three adults; surprisingly hard to find in Terre Haute. This one filled the bill, but there was no door between the living area/sleeping area of the suite, making it a bit crowded and uncomfortable. Above average breakfast. Surrounding area full of amenities but totally lacking in charm. Pool and exercise use area […] were closed for maintenance during our stay. Read moreGenuine Hotels.com guest review
"Clean and Nice Place to stay"
Had a very nice experience. Had a place to walk to when everyone was getting ready (small strip mall) Enjoyed the room. Nice and clean!Genuine Expedia guest review
Friendly, clean and easy access.Genuine Hotels.com guest review
"Great if by yourself or with family"
Overall excellent experience! Staff is very helpful and courteous, facilities are clean and the accommodations equally so.Genuine Expedia guest review
Very convenient to highway and close to shops and restaurants. Really nice that there were actual plates and utensils for breakfast buffet instead of all that plastic. It was perfect for the night as we were just passing through.Genuine Hotels.com guest review
"No place to sleep!"
The reason for the low scores in comfort is the fold out couch. I don't expect these to be high quality in a hotel, but this thing was awful! No one could sleep on it! We needed the space for my 12 year old boy and were out of luck. They don't provide roll-aways because of the couch, but no one can sleep on the couch! Flimsy, floppy, horrid! The rest […] of the room was fine if you are not depending on the sleeping space. Read moreGenuine Expedia guest review
"Hard to find but worth it."
Very pleasant. Breakfast was a real treat,Genuine Hotels.com guest review
I was happy with the stay for the most part. However, on the last morning (Dec. 29, 2012) there we went down to breakfast at 9:50 to find it 75% put away. Breakfast was supposed to be served until 10:00. The woman in charge of the food seemed very inconvenienced to get it back out for us to be able to eat breakfast. We did end up getting our food, but […] it was really annoying to not have it out and ready for us when we got there before the time was done to eat. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Terre Haute Thank you for taking time to share your comments about your stay with us at the SpringHill Suites Terre Haute. Our staff takes great pride in providing outstanding customer service and helping to make your stay comfortable and enjoyable. Comments from our valued guests are the most important tool of reinforcement that the staffs' efforts are noticed and appreciated. Once again, thank you for choosing the SpringHill Suites Terre Haute; we look forward to your next visit.
"Hard to find - but make the effort"
This is our go-to hotel when we travel to the East Coast. Always comfortable, clean and cozy. Hard to see hidden behind the Holiday Inn, but it's there! We stay here several times a year and are pleased on each stay.Genuine Hotels.com guest review
Nice hotel. Only problem was that I booked a smoking room, and when I got there the whole hotel was non-smoking.Genuine Hotels.com guest review
"Nice place, hard to find location"
This is a very nice property, but it is set off the highway behind Holiday Inn where it is hard to see the building and signs directing you to the property. Excellent breakfast on a busy Saturday morning, the ladies refilling food were great and helpful. Clean room, great space, super nice memory foam mattress. Do not plan to have anyone that needs […] restful sleep try to bed down on the couch. Not a good idea for man or woman or child! Read moreGenuine Hotels.com guest review
Recently, I stayed at the Marriott Courtyard in St. Chas. Illinois. My stay at the Springhill Suites was a better stay than the Courtyard! Not too mention less expensive. Because I travel for business I won't be using the Courtyard as I have in the past because of costs. My Springhill Suites room was superb! AND less expensive which I appreciate. Just […] need more of them! Read moreGenuine Hotels.com guest review
Nice hotel but inexperienced associate at the front desk made it take a little longer to check in. The hotel was clean and breakfast was good. Good hotel if passing through to your destination.Genuine Hotels.com guest review
"Superb hotel at an excellent price"
We reserved this room on Expedia and the room was as advertized. The hotel was very convenient to the Interstate and restaurants. The staff were excellent and our king suite room was large, clean and very nicely furnished. Although it was at the front of the hotel, it was very quiet. Upon arrival we were advised that the hotel was hosting a happy hour […] for guests. Drinks (alcoholic and non-alcoholic beverages) and snacks were offered and were much enjoyed. The hotel included breakfast, and it was excellent in both choice and quality. We greatly enjoyed our stay at this hotel and would highly recommend it on both quality and price. Read moreGenuine Expedia guest review
Response by SpringHill Suites by Marriott Terre Haute I would like to take the time to thank you for your comments about our hotel and its operations. Our staff takes pride in providing exceptional customer service for our guests. It is our goal to offer a positive experience for everyone staying at our hotel. I am overjoyed when I get to hear that our guests had a pleasurable stay with us. Once again, thank you for taking the time to complete a survey. We look forward to serving you in the future and have a wonderful day!
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