great hotel. clean, new rooms. and good staffGenuine Hotels.com guest review
"nice room and nice people"
I came to san rafeal to visit friends, and looked over the reviews on the hotels in the area. after reading reviews of a few hotels I finally made my choice on north bay, and wasn't sure about that, but once I arrived there, it was clearly sure that I picked a good hotel, from the people behind the hotel desk to the people who cleaned the rooms every […] morning, I have to say I was happy with all the service, rooms are clean, from carpet to the walls. people were very polite and went beyond to see that I was happy with my room and stay, hotel was full all 3 nights I was there, and I hear no noise from the other rooms nor from the major highway outside. I do plan on more trips to rafeal and will book my room with north bay Read moreGenuine Hotels.com guest review
The first hotel was full so you moved me to the Best Western in Corta MaderaGenuine Expedia guest review
"Clean, comfortable, but a bit expense."
We travel to San Rafael several times and year and this is the 1st time we have stayed here. While I would stay again and feel like it's a nice enough place - I just wasn't made to feel comfortable there. Just one of those feelings. I was in the lobby getting coffee when a gentle came by cab trying to check in early and just wanted a place to leave […] 2 bags as a room wasn't available. The clerk at the front won't have any part of helping the guy and left in the cab to find another place to stay. Seems to me on a Sunday - not knowing if you were going to be full that night - you would make it work. When I checked in if found the same clerk to be rude and a bit cold! But the place is clean and worked for us - - -although it is right on the freeway and you can hear the traffic. Read moreGenuine Expedia guest review
I had a very nice stay. Service was good and quick. Room was clean and the hotel is close to the highway. Overall it was a good experience and I would stay here again.Genuine Hotels.com guest review
"Wish we missed it!"
When we arrived a man was digging in the dumpster out back. Had it not been so late we wouldne looked elsewhere. We paid $411 for two nights. Room and lacked a proper bolt lock. The " Suite" Was small, no freezer in fridge, bedding was stained, towels were very thin, no complementary toiletries, shower has no pressure and is suited for persons over […] 6 foot. Read moreGenuine Expedia guest review
It's not a great neighborhood. The room was ok. But it had a definite odor. The people next door arrived back at their room late, and I could hear everything. The walls are very thin. They were also smoking cigarettes and it also came right through the walls. It was if they were smoking in my room. Not a pleasant experience.Genuine Hotels.com guest review
"Non-smoking hotel? Think again."
I made a reservation for a non-smoking room. I walked into the room, it stank of smoke! I asked for another room and they told me the entire hotel was non-smoking. I said come smell the room them. The clerk asked if I wanted an air freshener. I thought that was ridiculous and asked for another room, upon inspection it was worse! I had to find another […] hotel late at night which is very difficult as you all know. If you are sensitive to smoke, I would not stay here. Read moreGenuine Hotels.com guest review
My bed sheets were disgusting and dirty with hairs and stains on them upon arrival. I had maids change them in front of me. There was toothpaste smeared on the wall. The walls are paper thin so you can here everything. I grew up in marin, but this hotel is in a bad area of San Rafael.Genuine Hotels.com guest review
could not operate the Dish TV. Could not use the Wi Fi becausef could not establish the password. pARKING IS VERY TIGHT. bATHROOM VERY SMALL.Genuine Expedia guest review
We are a family of four with two young children. First we were given the wrong room. When I showed the front desk clerk my reservation was for two doubles and not one queen bed, she quickly gave us the right room. The room looked updated, but the walls had lots of dings and splatters on them. The bedspread was stained (tried not to look too closely […] at that). The phone didn't work. We arrived back at our room late on a Sunday night and there were no parking spots. We parked in front of the coffee place next door. It had a tow sign in front of it, so my husband checked with the front desk clerk to make sure we wouldn't get our car towed. She said that it was perfectly fine to park there. Cut to the next morning at 7 am when the front desk clerk called to ask us if our car was parked in front of the coffee place. I told her yes and she told me I better move it before it gets towed. Very disappointing! The continental breakfast was minimal. Fortunately we brought breakfast with us. Read moreGenuine Expedia guest review
"close to san francisco"
Pleasant. Only one day stay. beds seem too small for two people. Other than the Stay was ok. Room will be perfect for two people But for four people is a little tight. You will make I,t for a quick stay is good!Genuine Hotels.com guest review
"Close to where I needed to go"
I got there to check in and I showed the front desk my confirmation and he told me that they're system said I wasn't suppose to be there until the next day. That frustrated me a lot. I was suppose to get a king suite and my friend told me they had just remodeled everything and that they had a jacuzzi In every room. I didn't have much of a choice when […] she gave me the last room with a double bed but to my dismay there was no jacuzzi in my room :(. When I left I saw the cleaning lady and took a peek inside and I was super bummed that I didn't get the room I had requested because it looked way nicer. I was issued 2 room keys. One for my boyfriend and I but he arrived at the hotel around 10:30. He setteled in and we both went outside to smoke and when we tried to go back In our room the key wouldn't open the room. We tried the second key and that didn't open either. By this time it's around 11:30 and we couldn't find the front desk personnel. I called the hotel and she answerd at the first ring. She then re-swiped the keys and we were able to get in. It actually ended up happening to us a second Time so we had to go through the same process again. I was a bit anyoned but Other than that it was a quiet stay with no weirdos so I can't complain about that. Read moreGenuine Expedia guest review
Nice property, would stay there again. Located just north of Sausalito and at the entrace to the richmond bridge.Genuine Hotels.com guest review
"Easy access to sites in every direction"
Exterior was "dated" but the room has been tastefully remodeled, was clean and comfortable. Accessible from Hwy 101 and nearby freeways and location made easy access to SF, Oakland, and points north.Genuine Hotels.com guest review
The hotel was easy to get to because it is right off the highway. However, the location also made it very noisy. It also didn't help that we were next to the ice machine. It is very small and easy to navigate. People were pleasant. Breakfast was minimal. Not bad for the price.Genuine Hotels.com guest review
"Doesn't look like the pictures"
I had no complaints about this property. Once you get past the reality of it's the type of motel you park your car infront of your own window, you know what to expect. Breakfast was a joke and unattended, so one guy came and took all the danish. Coffee in the room, so ha ha on him. He did leave the Kelloggs cornflakes, so did we, because those are like […] eating wood shavings, and nothing to put on them, yuck. The noise was always present from the freeway because the ramps come ever so close to the rooms. The Travelodge has the same problem, so don't even bother looking them up. If I wasn't there to specifically see the mission, we would have stayed in the next city, like the majority of travelers do. There is nothing major to see or do in San Rafael. We ended up going to the whole foods by the harbor to get an ala carte dinner, because I didn't feel like having Mexican food. Afternoon sun hits most all the rooms, so find something else to do in the late afternoon. Bed was nice and soft. Spacious room, but arranged ineffectively. Would have given anything for a small table with two chairs to eat our meal at. What we got was a heavy desk pushed up against a wall with a single chair. None of these things would prevent me from staying there again. Read moreGenuine Expedia guest review
The room was clean and the front desk hostess was great. The continental breakfast is not much an this is why the 4 rating. Great value hotel.Genuine Hotels.com guest review
"Sweet Staff, Ragged Room"
While the motel staff was warm and friendly, the room, decidedly, was not. We were met with stained carpets and bedspreads and cigarette smoke residue. The room was spacious but not clean. In the sandy sheets of one bed we found a used bandaid. Need I say more?Genuine Expedia guest review
Right off the high way, very noise; hair drier broken. it took the front desk 20 minutes to respond.Genuine Expedia guest review
"North Bay inn"
Surprisingly quite considering freeway proximity. Arrived 4p, front desk door locked, no note, called several times to no answer, waited over 1/2 hr before someone showed up.Genuine Hotels.com guest review
"Convenient location, for us."
The location was good for us but the traffic noise was a drawback. The room was very clean and upgraded. The light in the bathroom was not adequate. Forget about the "continental breakfast". The pastries were terrible.Genuine Expedia guest review
Bring your own wash cloths and be prepared to find on-street parking, as the lot was full. But, the room was clean and comfortable. My room was close to the freeway, but the noise was minimal.Genuine Expedia guest review
Room was clean and newly decorated. Staff was friendly. Convenient location 15 minutes to San Francisco. Great for the money.Genuine Expedia guest review
"Comfortable and Quiet"
First of all, this is a budget hotel, not a resort. But it delivered what it claimed and more. The room was ready when we arrived, It was larger than we expected. Had Microwave and Fridge that we didn't expect, and the WiFi worked far better than other much more expensive hotels. The room was clean, everything worked, and the beds (we had two queens) […] were simply wonderful. We had the best night's sleep we'd had in weeks. Even though we were near an expressway the room was quiet. We were pleased and would gladly come back Read moreGenuine Hotels.com guest review
"It does the job"
North Bay Inn is clean and the beds are good. Sadly it's right next to the freeway which is loud. Sink was clogged and though I complained, no one cared. TV wasn't working, I called, no one came. I stormed into the office and was handed a remote and told "sorry." Fortunately the remote allowed us to watch TV. There are few choices in San Rafael, and […] it's MUCH better than Travel Lodge next door. However it's not cheap, so I resented the apathy. Read moreGenuine Hotels.com guest review
"Fine for a quick overnight stay."
The room was clean and the beds were comfy. But a little scary with the gun shots from a near by neighborhood in the middle of the night. Don't think we would stay again.Genuine Hotels.com guest review
"A Good Nite"
Enjoy this modest and nice hotel - Nice, clean, well kept rooms in good condition; it appears to have had a well done, high quality renovation and it shows in the rooms. Will stay there again.Genuine Expedia guest review
"one night - ok"
Basic hotel room - good for one night in route somewhere else. Neighborhood a bit rough. Breakfast - muffin & coffee. But room did have frig & microwaveGenuine Hotels.com guest review
"Awful hotel and service"
Hotel is dirty and staff is rude. Would not recommend this placeGenuine Expedia guest review
Very clean rooms and comfy bed.Genuine Hotels.com guest review
it was reasonable in price. easy access off of hwy 101, and to hwy 580Genuine Expedia guest review
"Nice hotel with freeway noise"
Brisk introduction to the facility by hotel staff pointing out the room. Continental breakfast consisted of coffee, small packaged raisen cinnamon roll and a granola bar.Genuine Expedia guest review
They did not respond to my calls for THREE hours when trying to find if they could accept my bag from SFO. Driving right next to them a crazy woman ran out at my car screaming as I drove by tringbtobthrow something at me. Then I saw more homeless. As I rang the bell at 11:00 the owner stumbled out in his pajamas acting like I was bothering him. The […] room was clean, relatively new which shocked me. In a.m. I called and AGAIN could not reach. Then I went downstairs and no one was there to ask about internet. Later I came back and a woman was there that said she was around all morning which was not true. It was creepy feeling in the area at night - if a man OK, single woman stay FAR away Read moreGenuine Hotels.com guest review
GoodGenuine Expedia guest review
Great. Loved the beds. Free parking:)Genuine Hotels.com guest review
You still need to teach maids how to clean. Go into any room and look on top of things. The top of the closet needs to be cleaned the fronts of things cabinets. The man at the front desk was not nice and rude when I checked in. Didn't know procedures.BUT it's nicely decorated and it's comfortable; nice beds and great cable ALL chanels. Just needs a […] thourough cleaning. Clean the carpets. Read moreGenuine Hotels.com guest review
Beds were comfortable but the toilet flush sound was like a diesel train coming through. The clock was 1.5 hours off and had no way to re-set it. The carpets are scruffy.Genuine Hotels.com guest review
My stay was good. The hotel is close to the highway and my room was clean. The staff was friendly, and the is a grate coffee place right next door. Grate stuff. I would stay here againGenuine Hotels.com guest review
"OK For A Night or Two"
This hotel has done all it can, it seems, to make it a little nicer. Problem is, it's an old facility and is right next to where to very busy freeways intersect, so it's noisy. Parking is tight, too. The ice machine was out of ice - annoying, but not a huge problem. The room was nicely appointed, with a new TV, microwave, coffeemaker, and fridge. The […] beds had fluffy white down comforters and plenty of pillows; everything was clean. There is a Continental breakfast, too, though I didn't go, as I had plans for breakfast already. Considering its location, this hotel has done everything possible to make your stay pleasant, but it is in a sketchy area and is very noisy. Read moreGenuine Expedia guest review
"Great location- easy on to 101 and 580"
I had a late check-in and they were very accommodating. The room was the closest to the road so the road noise made it very diffficult to sleep. No elevators but it's only 2 stories so that's ok. If I stay there again I will definitely request the room furthest from the road. The room was comfortable.Genuine Hotels.com guest review
"Good for a few nights"
It was ok. Decent rooms. Clean. Seems like alot of construction workers stay there. Breakfast was a few wrapped muffins and pastry. No fruit.Genuine Expedia guest review
"gppd value, comfy"
Surprisingly nice and comfy interior. only downside was a bit of a noisy toilett. Was surprised as to how nice and spacious room was, unexpected given the plain outdoor look. Would stay here again.Genuine Hotels.com guest review
"a great place to stay"
a very cute "boutique" hotel room disguised as 70s motor hotel. Great clean comfortable rooms with new tvs and furniture. Great beds and bedding and new bathrooms. Loved this place.Genuine Expedia guest review
"North Bay Inn is a dump"
Terrible location, no amenities. Another "guest" was arrested and the police came in with HazMat gear to search the room.. This dump should not be part of Hotels.com portfolio -- undermines my trust of the quality of your properties.Genuine Hotels.com guest review
"The most comfy bed ever"
Very welcoming, helpful and efficient staff. It met and in many ways exceeded our expectations. Easy to recommend. Not in the perfect location, with the road 101 close by, but didn't hear any noise, so don't let that put you off. It was very easy to get to where we wanted to be from Francisco Bvd.Genuine Expedia guest review
"No thrills stay"
The room was pretty nice but there were definitely no thrills to this hotel. When we arrived we were checked into a room that had a double bed when we reserved a king size. So we had to go back and change - luckily there wasn't a problem with that since there wasn't alot of people at the hotel yet - at least the parking lot was empty. There isn't any […] close (within walking distance) resturants but we did take a walk to the corner convenience store. It was just before dusk and the neighborhood seemed a bit scary for my taste. I had my husband with me so I felt somewhat safe - would not like to go alone for sure. There were alot of people "hanging" out around the gas station. I would not stay there again if I wanted to do anything other than stay in the room. We were tired from driving all day so it might be ok if we drove to eat or see the sights - not knowing the area and being late we stayed put. Read moreGenuine Hotels.com guest review
"Very nice place, quiet"
Not a lot of place to sit to eat the breakfast, but a very nice location. Typical hotel roomGenuine Hotels.com guest review
"Cheap, but clean"
Our hotel suite was surprisingly big because it had a an enormous jetted tub. The bath vanity was too small but the TV was nice and there was also a small fridge and microwave. The bed wasn't the best but wasn't terrible. It felt pretty clean. The free breakfast was terrible. There was food but not really what I call food eg packaged pastries. No fruit […] or anything fresh at all. But the clerk was nice and friendly and everything was cleaned well. Read moreGenuine Expedia guest review
"good but poor parking"
Clean, comfortable room in a good location close to major arteries. The only negative is the parking lot is too small and difficult to navigate if you have a large vehicle.Genuine Hotels.com guest review
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