This hotel was amazing! We have found our Boston hotel! The bike rentals from the hotel was wonderful. We enjoyed biking all morning around the city. All the staff we dealt with was amazing from check in, to checking out. The quality of service was really top notch. We would definitely stay again. Great location, amenities, and more!Genuine Hotels.com guest review
I stayed there for two nights. There was a bit of problem with cleanliness. Overall, it is a decent hotel!Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for sharing this review and I’m sorry to hear that you felt as if there was a cleanliness issue. Cleanliness of our rooms and public spaces is an utmost priority here at The Liberty; I am surprised to hear this. I am happy to hear that you had an overall enjoyable stay; we do hope that you continue to choose The Liberty on future visits to Boston.
The hotel is absolutely gorgeous!! Wish it was a little closer to some things but that's totally fine. Didn't know we'd be carded getting back to hotel at night (because of the night club) but they were nice about it.Genuine Hotels.com guest review
"Great hotel with active night-life!"
We had been here once before for drinks after dinner but decided to stay over this time. Great atmosphere! Very upbeat and energetic!Genuine Expedia guest review
The actual hotel is very nice, but the rooms--and I stayed in what is supposed to be an upgraded one--were sort of hum drum. The beds were springy and uncomfortable and the temperature regulation was off--despite the in-room thermostat. The towel service did not arrive, until I called back a few times. The towels were OK, and the amenities (soaps and […] such) were bolted onto the wall like a much cheaper hotel. Some things don't fit. Read moreGenuine Hotels.com guest review
"Loved the place and the service was superb"
The hotel, the staff and the service were extraordinary. The condition of the room wasn't as good as it should be: the bulbs in two lamps were burned out and the drape had been ripped off the rod and was left hanging. None of that changed my view of the hotel as a wonderful place to stay.Genuine Hotels.com guest review
"wow, a really great stay. stellar staff."
Second stay at Liberty. Jennifer at front desk was superb. She even delivered a glass of milk and a chocolate cookie for my eight year old daughter shortly after check in, along with a personalized, hand written note from manager. I've never seen that level of service, from luxury or boutique hotels. As we picked up the car and headed out after a great […] stay, I was delighted to find two bottles of complimentary water in the console for ride home. A class act, all around. Read moreGenuine Hotels.com guest review
We arrived at the liberty for a night on the town. The staff greeted us with champagne and off we went to a beautiful room on the 10th floor. The tv didn't seem to turn on but within minutes the tech was there and fixed it(I guess the cleaning crew pulled the cable box) and the tech handed me a voucher worth 1000 points on his way out. The hotel is […] young and fun and located very well to stroll around beacon hill. Read moreGenuine Hotels.com guest review
"Swank hotel with lots of character"
Our recent stay at the Liberty Hotel was excellent. From the moment we walked in, the staff was friendly and we felt very welcomed and pampered. All of the restaurants and common areas at the hotel are beautiful and have a lot of character. The rooms are nice, but lack the character of the rest of the hotel. However, the rooms are very luxurious and […] the bathroom was spacious with both a large soaking tub and a separate shower. The only negatives were the outrageously overpriced breakfast, and at times the valet guys were not helpful - we waited 10 minutes for a cab to be flagged down for us because all 3 valet guys were emptying one car. Read moreGenuine Expedia guest review
"Looks slick but the staff are not."
Stayed for 2 nights with my 2 kids. The room was small and the view was of a hospital wall. When I realized my kids left some books behind in the room I called and emailed the hotel. They said they were not in the room. It's the only place they could be. So they probably threw them out. Not a good policy to throw out guests belongings.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for reviewing your recent stay at The Liberty. I am sorry that your room did not meet your expectations; we have many different levels from which to choose. I am also sorry that your children’s books were not recovered at the hotel. We have a strict lost and found procedure in place requiring staff to turn in all guest belongings left behind (our staff is not allowed to dispose of any items). Again, I apologize that this was not resolved to your satisfaction and we thank you again for your feedback.
Very helpful friendly staff from the Doorman, valet, Bellman, Driver, desk staff, and room service. Thank youGenuine Hotels.com guest review
"Expected more based on reviews."
Very friendly and helpful staff. My room seemed rather small and there was a noticeable hole in the spread covering the bed. I was surprised that a hotel with such high ratings missed something like that.Genuine Expedia guest review
One of my favorites!Genuine Hotels.com guest review
"Right there by the T; nice location and history"
Stayed there one night at the end of a vacation. It was rainy, so access to the esplanade or the free bike rental was out of the question. The room was nice and pleasant; the restaurants seemed good. Overall a nice find.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for the great feedback regarding our luxurious guestrooms. You will have to come back and visit us again this summer and take advantage of our complimentary bicycle rentals! We look forward to welcoming you back to The Liberty on your next trip to Boston.
chose this hotel for its location in the city. Perfect. Walk to everything.Genuine Hotels.com guest review
"One of two options close to MGH."
The rooms were ghastly expensive for what they were which was B-rate. Beds were comfortable, morning coffee was good, service was nice, but my wifi was iffy throughout my stay, and the nightlife in the lobby is so bustling that you have to fight your way to the elevators. If you're in town for a somber occasion (which you might be given the nice proximity […] to MGH), the festive atmosphere is jarring. Read moreGenuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for taking the time to review your stay. We’re glad to hear that you enjoyed the hotel amenities but apologize for the internet challenges that you encountered. For a quieter evening, we recommend staying earlier in the week and we are pleased to offer a discounted rate for our MGH visitors based on availability. Thank you again for staying with us.
"hotel in beacion hill"
easy to sign in and out friendly staff great locationGenuine Expedia guest review
"Staff is 3rd class. Noisy."
Disappointed at how inexperienced and unfriendly the staff was. Hotel had a nice lobby but it had loud club music and dozens of people standing around and drinking all three nights that we stayed there. Not a kid friendly place. Coordination of our room, delivery of our suitcases were left up to us (no one offered to pickup our suitcases). Restaurants […] had long waits due to people from outside coming for dining. I would've expected hotel guests to have priority treatment. For the price, this hotel is totally not worth it. Read moreGenuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel I am sorry that you were not pleased with your recent stay. Clearly you did not experience exceptional service that is typical at our hotel. I agree that efficient, friendly service is extremely important and I apologize that you did not receive this level of service. Given the popularity of our restaurants, we always recommend reservations. We hope to see you again, and our concierge will be happy to better assist you in planning your next trip to Boston to ensure it’s a positively memorable one.
"incredible Boston property"
Customized, luxurious, quintessential Boston. We won't stay anywhere else after our fantastic time here -- catered to our every desire, and satisfied a three year old's curious and adventurous spirit.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel The Liberty is “Quintessentially Boston” – you summed it up perfectly in your review! To hear that you will “not stay anywhere else” in Boston is the utmost compliment. Thank you for this outstanding review, and we appreciate your business.
"One Night Stand"
Interesting and unique from location to accommodations to service. Loved the atmosphere. Pet friendly but not at all intrusive. Restaurant...Clink...was expensive but excellent.Genuine Hotels.com guest review
"visiting colleges in boston"
I LOVED the Liberty! After a long trip and long days walking around campuses, coming "home" to the Liberty was the greatest. We had some misunderstandings at check in and they went above and beyond to make up for it! The staff was lovely and the consierge so helpful. Top notch hotel and restaurants and great location, (across the street from t.) I would […] stay there again in a heartbeat! Read moreGenuine Hotels.com guest review
"A beautiful, unique hotel."
Beautiful hotel with lots of history and charm. Clean rooms, excellent location. Beds are a bit small for a family of four. That's my only negative.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for sharing this review with us. We do have additional room types, such as our Charles River Suites, which may be better suited for your family on future visits to The Liberty. We look forward to welcoming you back on your next visit to Boston.
"Fantastic Lobby, Historic"
I had an issue at check in, which was my fault. The staff took care of me.Genuine Hotels.com guest review
"My new favorite hotel in Boston"
We were there to take an elderly parent to Massachusetts General Hospital for tests. The location was ideal, and everything about the hotel and staff was absolutely first-rate. An extremely positive experience.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel What a fantastic review! I’m so pleased to hear that we were able to make your stay comfortable and that you had such a wonderful experience. Thank you for sharing this review with us.
"Great visit; lovely hotel"
great location, clean, great physical presence. I had 2 glitches with front desk & security, but they were quickly resolved to my satisfaction. Plan to stay again.Genuine Hotels.com guest review
Went for drinks with friends in 2 of the restaurants- both excellent, then had a night with my husband. The room was clean, comfortable and luxurious.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for the fantastic review! I am so pleased to hear that you had a wonderful experience in our restaurants and are a fan of our luxurious guestrooms.
"Favorite Boston hotel, no comparison"
My favorite hotel, hands down. An excellent property with great service, cool bar and restaurant.Genuine Hotels.com guest review
"The attention to detail and customer service 10+"
From the reception outside to the front desk check in I felt like royalty. Taylor at the front desk exceeded our expectations . She was extremely knowledgable about the history of the property. The fact that she took the time to answer all of our many questions show that the customer comes first. Thank you for making our stay Ms. Taylor and don't […] forget to try Crazy dough in Cambridge !!!! Read moreGenuine Hotels.com guest review
"Beautiful, Friendly, Inviting w/ comforts of home"
Beautiful structure, friendly staff, room is beautiful, pristine clean, very comfortable and relaxing. Felt welcome from the moment we arrived from a courteous staff from the check in desk to the restaurants! Made our trip that much more enjoyable, would absolutely stay here again!Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for the kind words regarding our luxurious guest rooms, friendly staff, unique history, and convenient location. We look forward to seeing you back at The Liberty on your next trip to Boston!
Lovely stay. Great location. Very nice classy hotel with personable staff.. Nothing I didn't like about this place. Will definitely stay here again next time I am in Boston.Only one small point - there was no do not disturb sign to hasn't on the door so housekeeping woke us cup each morning.Genuine Hotels.com guest review
Wonderful facilities, very accommodating staff and hip facilities.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for the fantastic review, we really appreciate it!
We unexpectedly stayed over on a Sunday evening and discovered the Liberty. It is a hotel with exceptional ambiance and a wonderful location by the Charles River.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel The ambiance of The Liberty, combined with the convenient location at the foot of Beacon Hill, simply can’t be beat! Thank you for this fantastic review
"Fantastic hotel in downtown Boston"
Really was impressed by this place. Great design, great location, and great food and nightlife right on the spot. Every night we came back from our daily adventures to find the hotel lobby pulsing with people and music. But if you want to just go up and sleep, it's set far enough away where you don't hear anything. Great restaurants, great bars, great […] service. I live in Las Vegas and I would put this on par with the Cosmopolitan in terms of luxury, nightlife, and great food. Great location for walking to all parts of Boston, too. Read moreGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel What a fantastic review; thank you for the stellar feedback regarding our design details, location, service, and food & beverage offerings. We look forward to welcoming you back to The Liberty on your future trips to Boston.
Really enjoyed it. The staff were very friendly and helpful and the Hotel itself is beautiful and charismatic.Genuine Hotels.com guest review
"Nice trip to the Liberty"
Cool hotel, lots of history, was able to walk (20 minutes) to North End for dinner.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Our location, at the foot of Beacon Hill, makes for a convenient short walk to the North End, as you mentioned. Thanks for the great review!
Perfect to celebrate 30, classic. Great martinis downstairs and amazing historic architectureGenuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for choosing The Liberty to celebrate your 30th birthday, and we hope to welcome you back on your next visit to Boston!
"Overnight before hospital visit"
Staff is very welcoming. The rooms are nice, but the heat had a hard time keeping the room warm. The hallways are also noisy. Free wifi is slow. The prison part of the hotel is amazing and worth exploring.Genuine Hotels.com guest review
Wonderful! Marianne, the concierge, was so helpful in recommending a great place for me to go since I was alone and got in late. It was actually a suggestion that wasn't on their list of nearby eateries (The Hill Tavern) but after explaining what I was looking for she came to that suggestion. It was perfect. The room was very clean, everything in good […] condition (not all beat up and worn), and the main hotel lobby and restaurants were roomy and easily accessible (not cramped into a small space). I also enjoyed the mini exhibit of the history of the hotel as a jail. The next morning, I asked the front office to charge my phone since I forgot my charger, and while I was waiting, Jenny kept me company, later joined by Bridgette. They were so wonderful to talk to, exceptional conversationalists, and very interested in helping me see as much of Boston as possible before I left (I ended up doing the trolly tour with two museum tickets included for hotel guests). Amenities and hotel uniqueness only go so far; the staff are what truly make an experience great. From check in to check out, it was a great experience. Having worked for a Starwood property in the past (a W), even I was greatly impressed. I would definitely recommend The Liberty. The absolute only complaint I have is the price for milk and cookies in room service. But truth be told, I don't need to be eating them anyways. Aha! Read moreGenuine Hotels.com guest review
"Definitely not a luxury property"
I was extremely disappointed with the quality of the hotel and the room. I had to change rooms because the first room was a dark gloomy tomb. The next room was slightly better but the quality of the bed, linens and overall room was well below Starwood luxury standards. It was more like a Sheraton. I will never stay there again.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel I am terribly sorry to learn of your poor experience. This is not the typical feedback that we hear with regard to our rooms, and I apologize that we did not meet your expectations. I hope that we will be able to serve you better in the future. Thank you again for your candid comments.
"Very popular Chic Hotel"
This hotel is located next to the Mass General Hospital. The subway station is across the street, and there are many bars & restaurants as well as theatres within walking distance. All other city destinations are accessible via the subway. The hotel has multiple restaurants with excellent food & service. The lobby bar is full of activity and a great […] place to party at night, attracting hundreds of people from all over the city, specially on weekends. I would highly recommend this hotel to the younger and the business traveler. Read moreGenuine Expedia guest review
I didn't know the history behind the hotel before I arrived, but I was pleasantly surprised to learn so much about the building and the area.Genuine Hotels.com guest review
Had trouble with parking lot across the street. Reccomend Valet.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for the recommendation of our valet service, much appreciated.
Great Hotel with cool vibe and amenities, but the worst parking situation I have ever encountered, and to be charged $47 for the lack of convenience and overall mess both getting in and getting out, it should be free for that hassle.The bouncers at the entry could lighten up also, I was bothered twice by them, once trying to find a trash can for an […] empty bottle, and another time coming in with a six pack...I cant have a beer in my room, but you can bring in giant Dogs??? Who made up that rule? Read moreGenuine Hotels.com guest review
"Favorite in Boston"
Excellent service and experience. Attention to detail from the time you enter the hotel to checkout.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for your fantastic feedback regarding our excellent service and attention to detail.
"conveniently located to the heart of Boston"
Very friendly and helpful staff. Excellent amenities and beautiful building.Genuine Hotels.com guest review
Everything is good, except the pool does not open :(;Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for sharing this review. (Although we do have a recently-renovated fitness center, we do not have a pool at our hotel.)
"easy access to all areas of boston"
The Liberty Hotel was an easy access point to our planned visit to Boston. The hotel was clean, check-in and valet were easy and the lobby was exciting. After hours the lobby was a bit loud but our room was far enough away not to be bothered by this at all. Overall a great hotel with great character of an old jailhouse!Genuine Hotels.com guest review
Nice room but view of back alley. Garbage truck picked up trash at 5:30 AM on Sunday, woke us up. Internet very slow and only one device (upgrade to faster speed was $14.95) was allowed.Genuine Hotels.com guest review
"Walking distance to shopping and food"
Excellent in every way! The experience begins with champagne at check-in which is only the beginning of this staff's attentiveness. This staff pays close attention to every detail and strives to satisfy the customer. This hotel was fun and upscale and the food at Clink was wonderful.Genuine Hotels.com guest review
"Give me Liberty"
this was one of the best hotels I've stayed at in a long long time. location is great, service is great, the experience is beautiful and unique.Genuine Hotels.com guest review
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