"Beautiful with Excellent Service"
We arrived at the hotel and and were immediately met by valet. He was very helpful in getting our luggage out. Guest services staff were very courteous and helpful. Room was very nicely decorated. Comfortable beds. Bathroom was huge with a bath tub and a shower. Very good experience. Plus, the history of the hotel site is very interesting. Would definitely […] stay there again. Read moreGenuine Hotels.com guest review
"Excellent hotel in the heart of Boston"
The Liberty Hotel was a wonderful experience. Its proximity to the Charles street area makes dining and finding those odd to find treasures a breeze. I highly recommend this hotel.Genuine Hotels.com guest review
"Best Hotel Experience !"
Quality service, atmosphere, food, room, view, location! Can't wait to return!Genuine Hotels.com guest review
This hotel is the best. Thank you for an amazing hotel stay. Everything about this hotel was amazing.The service at check in, the hotel bar and the restaurant was all amazing.Not to mention the history. This was a pretty cool hotel with extremely helpful staff.Genuine Hotels.com guest review
"Great hotel and great location"
Hotel is fantastic, super clean and architecturally incredible. Close to everything (Esplanade, Boston Common, North End, etc). Cost of breakfast (with the three children) was a bit over the top, but good.Genuine Hotels.com guest review
"Justin @ The Hotel Lounge"
The hotel overall was nice. Cool place. Interesting story. The hotel lounge is something to avoid, namely Justin (bartender) and James the Manager on Duty --- I'm not quite sure how these two are in the hospitality business, but they clearly need a refresher course. I have stayed in the best hotels around the world, and thought this would be a nice […] boutique hotel… It most certainly was not. I was a punching bag for two guys that clearly have personal problems life. I do not recommend this hotel due to service by these two people alone. Nice job, Justin (bartender) and James (manger on duty) Read moreGenuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for your kind words regarding your room and overall hotel experience. I am sorry that you were not pleased with your time in our bar. It is never our intent to single out any guest or make anyone feel unwelcome. In some situations to ensure our compliance with liquor laws and the safety of our guests, our managers and bartenders need to intervene appropriately. We apologize again that your expectations were not met in this situation, that was certainly not our intent.
"First rate experience! Great staff!"
Hotel experience was first rate on every level. Staff, design approach, comfort, lobby bar / innovative drink options by example, were all above expectations. Add to the experience the location and I'm not sure how to do any better. We were in a smaller room, but that was purely based on availability. I have to repeat how well-trained and tuned in every […] staff member that we experienced were. Kudos across the board! Read moreGenuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Wow, what an excellent review. We very much appreciate the fantastic feedback regarding the unique design of the hotel, innovative cocktail offerings, and overall experience. Thank you and we look forward to seeing you back at The Liberty on your next visit to Boston.
"Busted: Great plan - poor execution"
The idea of the converted jail is very appealing. However, like many of the earlier occupants, they failed in the execution; and that's the crime. The trappings you expect in a 4-star+ hotel are all missing (Note: scratchy towels must have been done in prison laundry) The quality of the food doesn't match the prices. Overall, Boston has several other […] comparably priced hotels that offer much more in services and location for your dollar. Read moreGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for taking the time to write a review of your recent stay. We agree that our history and architecture provide a fantastic atmosphere for our guest experience. I do apologize that we did not completely meet your expectations and appreciate the constructive feedback on the towels and quality of food. We hope you will return again in the future and allow us the chance to redeem ourselves with our service.
"Fun & Lively"
We thoroughly enjoyed our stay at the Liberty Hotel. The "jailhouse" theme ( the hotel was created on the site of the once Charles Street Jail) is fun and very original. The staff was very friendly and we had a wonderful view from the 12th Floor of the city and the Charles River. The restaurants and bar prices are rather high, but we loved being served […] from the Catwalk bar where we could watch all the activity in the lobby area. Read moreGenuine Hotels.com guest review
Staff was available for any requests. I was very comfortable with the relax and smart atmosphere. I appreciate the terrasse of the lounge bar.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel I’m glad to hear that you enjoyed our food & beverage outlets during your stay, and also the atmosphere of the hotel. Thank you for the fantastic review!
What an impressive hotel! The staff and customer service were impeccable. The rooms were clean, beds were cozy, bathroom kicked butt with a really nice deep tub, a seperate shower with killer water pressure. I can't find one bad thing to say about the Liberty hotel! Stay there when your in Boston!!Genuine Hotels.com guest review
"nice place with a great pizza"
Friendly staff at check in but not super fast. USD 46.- for the car parc is really a lot of cash. WIFI only for one device per room is not enough. Had the Lobster Pizza delivered to my room which was really really good. Lots of lobster on it which was awesome.Genuine Hotels.com guest review
"Right next to metro stop"
Great service, clean and comfortable room. Would stay again!Genuine Hotels.com guest review
This is a wonderful, special hotel. Gorgeous rooms, great fitness room and even offered champagne upon check in. I could not be more pleased.Genuine Hotels.com guest review
"Interesting idea staying in a jail."
Disappointing. The entrance to drive in was tight and then forced to valet park the car for $50+/night . The room's view faced the hospital. When asked for a better view was told all 2 beded rooms faced the hospital. At night we could look into offices not hospitalized patient's rooms. The scale battery was dead. Room service and food/drinks in room […] were expensive though there were 2 free bottles of water. At night when we returned to the hotel asked the clerk for any late night food places. Was reminded of room service which was soon ending and a place across the street. No name or find of food and there was nothing across the street but highways/streets. My son went on line and got a few places that delivered food to the hotel, and we ate well at 1AM. Read moreGenuine Hotels.com guest review
The Liberty is a really cool, unique hotel just outside of Beacon Hill and Antique Row. It's a short walk to all the historic sites My only complaint of the hotel is the less than friendly staff at the front desk. The concierge, bellhop/valet was great. Also, WiFi is NOT free. They allow only one device per room and a throttled down connection unless […] you pay $15/night. At $300+ a night for a room, WiFi should always be free. Just strikes me as cheap and low class. Read moreGenuine Hotels.com guest review
"Family get together"
Wonderful hotel in a great location. We were welcomed by Jill who poured us a glass of champagne to take to our room. The room was terrific with a great view of the Charles. I do admit to some sticker shock at the price, but compared to other similar hotels this was in that range and a better bargain.Genuine Hotels.com guest review
"wonderful front desk service with Mr. chen"
I will back this hotel when i back Boston.Genuine Hotels.com guest review
"Our favorite place!!"
We come here yearly for our anniversary!!!! Love the atmosphere!!!Genuine Hotels.com guest review
What a great experience!! The hotel and the history behind it was so interesting. The staff is second to none. Absolutely loved it!!!Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Our unique history and friendly staff are certainly standout factors at The Liberty – we couldn’t agree more! Thank you for this excellent review.
We stayed at the Liberty in Boston and had an excellent experience. The place was vibrant and beautiful! We would stay again next time we are in town. Loved it.Genuine Hotels.com guest review
"It was fantastic"
Staff was courteous and friendly; room was immaculateGenuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel To hear that everything was perfect during your stay is quite the compliment, and what we strive for with each guest here at The Liberty. We appreciate the praise and look forward to your return visit!
"First rate hotel with second rate beds"
We loved everything except the beds. They're clearly on the cheap side. Pillows too. But that's the only complaint.Genuine Hotels.com guest review
"Disappointing service and rooms"
Very underwhelmed by The Liberty, I would not recommend staying here.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel I am sorry to hear that you did not enjoy your stay with us, we strive for all of our guests to have an exceptional experience. We hope to serve you better on a future trip to Boston!
"Wonderful, creative re-use of an old prison!"
The hotel is fun, hip, located in a beautifully restored prison. The Alibi Bar is fun, the rooms are beautifully appointed. Easy access to Rte 93. This is a winner.Genuine Hotels.com guest review
"Nice Hotel Near Downtown Boston"
This was a nice hotel. The property was amazing architecturally, but the rooms were pretty pedestrian as far as higher end hotels go. I had to wait an hour for my room to be cleaned, despite the fact that I arrived an hour after check-in time. Nice restaurants and bars on site. Much to do in the vicinity. Being in Boston, you can walk to nearly any […] thing. Read moreGenuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for the kind words regarding our architecture and location, much appreciated. I apologize that you had to wait for your room. We hope you'll return again soon!
A special date night, great guest service at reception. We were given one of the jail rooms and loved people watching from the floor to ceiling windows. The room was very comfortable and Rob, the bartender at Scampo welcomed us like old friends! We would definitely go back just to see him! Overall a great hotel and a great visit.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for the kind words regarding out friendly front desk staff and luxurious guestroom, much appreciated.
"Liberty, Luxury Lockup"
Very easy access to metro. Lovely view of Charles river. Spacious rooms with full amenities. Fantastic lobby with rich history. Modern without looking the personality of the original space. Alibi, provides excellent meals that are affordable as well. Staff was friendly and helpful. May look into a rewards or special guest program like intercontinental […] estimate with drinks and foods from those wishing to join a program or upgrade the experience. Overall, great stay, comfortable, with history. Read moreGenuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for the kind words regarding our unique history and architecture, and friendly staff – we appreciate it!
Great historic hotel and young staff while visiting Boston. Business or couples trips to the city. The hotel has diverse events every day, visited by the locals that let you share time and memories while will make you feel like a Bostonian. Close to Beacon hill and the river. No recommended if you like quiet places or family vacationGenuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for sharing this review, and I’m glad to hear that you were able to experience our “Liberty Affairs” events during your stay.
"Great place and great location"
We have stayed at this hotel a number of times. It is a jumping place on weekends. Much quieter during our stay midweek. Front desk is always very accommodating. Rooms are always clean and well laid out. Beds are very comfortable. The restaurants down stairs (Clink and Scampo) are great. Especially Scampo. My only complaint on this visit is that the […] hot water in our room was not hot enough. Other than that, an excellent stay. Read moreGenuine Expedia guest review
Everything was great except the location of our room which was right next to the gym. Everything in our room was vibrating and woke us up earlier than desired.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you very much for this feedback. I apologize that you experienced noise from our gym facility. We can definitely place you in a quiter location on your next visit. We hope you'll return again soon!
"perfect combo of history and contemporary"
The bathroom was great. Our room had a tub separate from the shower so we could both relax and get cleaned up after a long day of travel. Getting around town was easy with the subway next door. We were enjoying the nightlife in no time, and there were really fun bars located at the hotel too. Breakfast at Clink was so unique, fresh and delicious. We […] loved our stay. Read moreGenuine Hotels.com guest review
"Liberty Hotel stay"
So cool and interesting. Take the free bikes around the small town of Boston. Renee the concierge was so helpful and extremely knowledgeable about the city for biking options all the way to Harvard square and all around. FUN and worth it. Book on Tuesdays, got the room for about $240 a night. Margate Mondays and the hotel events are super fun!Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Our Liberty bicycles, which are complimentary for guest use, and the perfect way for exploring the city on two wheels! Thank you for sharing this review with us.
Fantastic hotel, amazing service.Genuine Hotels.com guest review
I have stayed at a lot of hotels and this by far was the best/ Staff was friendly and accommodating. The room was clean and luxurious. Bed very comfortable and the robes and slippers was wonderful. Close to the T and the Charles river.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel We very much appreciate your fantastic feedback regarding our friendly staff, luxurious in-room amenities, and convenient location. Thank you!
"Great stylish boutique hotel (in a prison!)"
Super cool redesigned lobby in a converted prison. They have done a great job preserving this historic building and it is a bizarre cross between a stylish hotel and a historic landmark. It is a bit eery that it was a prison, but it does give the place cache. Service was excellent and the room was very nice. Food was good, although a bit greasy. Overall […] nice stay and excellent location right across from the red line, and overlooking the Charles River. Read moreGenuine Hotels.com guest review
Went with my children and had an absolutely amazing experience!Genuine Hotels.com guest review
"Excellent location, good"
This hotel has is really two hotels -- the renovated or new tower and the older, non-renovated tower. The older tower is a bit shabby, though the room was fine. My biggest gripe is that the TV was fixed to the wall and did not swivel, so if you were at the desk to the right you couldn't see it. But overall the service and amenities were good.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for sharing your thoughts on your recent stay with us. It’s wonderful to hear that you enjoyed your stay overall. We appreciate your positive remarks on our staff, service and facilities. Our two hotel sections opened at the same time and we have an ongoing maintenance and deep cleaning program to maintain equal standards in both sections. We look forward to seeing you again soon.
"my favorite in Boston"
best night everGenuine Hotels.com guest review
"Beautiful Hotel, great location"
The architecture and history of the Liberty Hotel would be enough but when you add great service from the staff, outstanding restaurants and a centrally located spot you have hit a home run! The effort that was made to keep the character of the original jail and how it has been incorporated is good design and a great use of existing buildings for new […] purposes. Read moreGenuine Hotels.com guest review
"Alright if you like mediocre"
I heard so many great things about this hotel so I wanted to book a room here for my best friends birthday weekend. When we first arrived at the hotel early am we didn't expect our room to be ready which was around 7:45 am. We had early morning reservations in the city so figured it would kill sometime. The man at the front desk assured us that he would […] call us personally when the room was ready. Outside of the hotel the bell man was absolutely rude. He gave us attitue when we tried to flag our own taxi. He then forced us out of the taxi while a group of 5 guests argued that they did not want to travel in two different cars. Around 3pm we decided to go back to the hotel since we still didn't receive our phone call. We arrived at the hotel around 3:15 just to be told the room was ready for some hours though the front desk agent Jennifer was very sweet and attentive, she apologized and wished us a pleasant stay and assured us if we needed anything we were to call her at the front desk. We finally go up to the room just to find out it was nothing like we saw on the website. Later on that night around 10pm we headed to the front to meet our driver and we were greeted by a different rude bell man. I have worked in customer service and was in no way rude or demanding so I did not expect the treatment we received. Needless to say we will never give this hotel another dime. Read moreGenuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for choosing the Liberty for your friend’s birthday! Thank you for your kind words regarding Jennifer; she is a wonderful asset to our team! I am sorry to hear that you did not have a positive experience overall with our bell and door service. For safety reasons, our staff manages the taxi queue on a first come, first serve basis. Rude is definitely not the manner in which we strive to serve our guests, I hope you will see this instance as an exception and give us another try in the future!
"graduation stay for our grandaughters commencement"
Had a great time,at a good location for all we wanted to see and do for the weekend.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel We agree that our central location – at the foot of Beacon Hill – makes it easy to get around town (and out of the city), thanks for sharing your thoughts with us! It sounds as if you had a very enjoyable stay at The Liberty, and we hope to see you back here on your next visit to Boston.
I would rate this hotel in every aspect as "five star." Equal to the Taj or other fine hotels.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Wow, thank you for this incredible feedback! We agree with you wholeheartedly and appreciate this fantastic review.
This hotel was amazing! We have found our Boston hotel! The bike rentals from the hotel was wonderful. We enjoyed biking all morning around the city. All the staff we dealt with was amazing from check in, to checking out. The quality of service was really top notch. We would definitely stay again. Great location, amenities, and more!Genuine Hotels.com guest review
I stayed there for two nights. There was a bit of problem with cleanliness. Overall, it is a decent hotel!Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for sharing this review and I’m sorry to hear that you felt as if there was a cleanliness issue. Cleanliness of our rooms and public spaces is an utmost priority here at The Liberty; I am surprised to hear this. I am happy to hear that you had an overall enjoyable stay; we do hope that you continue to choose The Liberty on future visits to Boston.
The hotel is absolutely gorgeous!! Wish it was a little closer to some things but that's totally fine. Didn't know we'd be carded getting back to hotel at night (because of the night club) but they were nice about it.Genuine Hotels.com guest review
"Great hotel with active night-life!"
We had been here once before for drinks after dinner but decided to stay over this time. Great atmosphere! Very upbeat and energetic!Genuine Expedia guest review
The actual hotel is very nice, but the rooms--and I stayed in what is supposed to be an upgraded one--were sort of hum drum. The beds were springy and uncomfortable and the temperature regulation was off--despite the in-room thermostat. The towel service did not arrive, until I called back a few times. The towels were OK, and the amenities (soaps and […] such) were bolted onto the wall like a much cheaper hotel. Some things don't fit. Read moreGenuine Hotels.com guest review
"Loved the place and the service was superb"
The hotel, the staff and the service were extraordinary. The condition of the room wasn't as good as it should be: the bulbs in two lamps were burned out and the drape had been ripped off the rod and was left hanging. None of that changed my view of the hotel as a wonderful place to stay.Genuine Hotels.com guest review
"wow, a really great stay. stellar staff."
Second stay at Liberty. Jennifer at front desk was superb. She even delivered a glass of milk and a chocolate cookie for my eight year old daughter shortly after check in, along with a personalized, hand written note from manager. I've never seen that level of service, from luxury or boutique hotels. As we picked up the car and headed out after a great […] stay, I was delighted to find two bottles of complimentary water in the console for ride home. A class act, all around. Read moreGenuine Hotels.com guest review
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