"Great place and great location"
We have stayed at this hotel a number of times. It is a jumping place on weekends. Much quieter during our stay midweek. Front desk is always very accommodating. Rooms are always clean and well laid out. Beds are very comfortable. The restaurants down stairs (Clink and Scampo) are great. Especially Scampo. My only complaint on this visit is that the […] hot water in our room was not hot enough. Other than that, an excellent stay. Read moreGenuine Expedia guest review
Everything was great except the location of our room which was right next to the gym. Everything in our room was vibrating and woke us up earlier than desired.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you very much for this feedback. I apologize that you experienced noise from our gym facility. We can definitely place you in a quiter location on your next visit. We hope you'll return again soon!
"perfect combo of history and contemporary"
The bathroom was great. Our room had a tub separate from the shower so we could both relax and get cleaned up after a long day of travel. Getting around town was easy with the subway next door. We were enjoying the nightlife in no time, and there were really fun bars located at the hotel too. Breakfast at Clink was so unique, fresh and delicious. We […] loved our stay. Read moreGenuine Hotels.com guest review
"Liberty Hotel stay"
So cool and interesting. Take the free bikes around the small town of Boston. Renee the concierge was so helpful and extremely knowledgeable about the city for biking options all the way to Harvard square and all around. FUN and worth it. Book on Tuesdays, got the room for about $240 a night. Margate Mondays and the hotel events are super fun!Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Our Liberty bicycles, which are complimentary for guest use, and the perfect way for exploring the city on two wheels! Thank you for sharing this review with us.
Fantastic hotel, amazing service.Genuine Hotels.com guest review
I have stayed at a lot of hotels and this by far was the best/ Staff was friendly and accommodating. The room was clean and luxurious. Bed very comfortable and the robes and slippers was wonderful. Close to the T and the Charles river.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel We very much appreciate your fantastic feedback regarding our friendly staff, luxurious in-room amenities, and convenient location. Thank you!
"Great stylish boutique hotel (in a prison!)"
Super cool redesigned lobby in a converted prison. They have done a great job preserving this historic building and it is a bizarre cross between a stylish hotel and a historic landmark. It is a bit eery that it was a prison, but it does give the place cache. Service was excellent and the room was very nice. Food was good, although a bit greasy. Overall […] nice stay and excellent location right across from the red line, and overlooking the Charles River. Read moreGenuine Hotels.com guest review
Went with my children and had an absolutely amazing experience!Genuine Hotels.com guest review
"Excellent location, good"
This hotel has is really two hotels -- the renovated or new tower and the older, non-renovated tower. The older tower is a bit shabby, though the room was fine. My biggest gripe is that the TV was fixed to the wall and did not swivel, so if you were at the desk to the right you couldn't see it. But overall the service and amenities were good.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for sharing your thoughts on your recent stay with us. It’s wonderful to hear that you enjoyed your stay overall. We appreciate your positive remarks on our staff, service and facilities. Our two hotel sections opened at the same time and we have an ongoing maintenance and deep cleaning program to maintain equal standards in both sections. We look forward to seeing you again soon.
"my favorite in Boston"
best night everGenuine Hotels.com guest review
"Beautiful Hotel, great location"
The architecture and history of the Liberty Hotel would be enough but when you add great service from the staff, outstanding restaurants and a centrally located spot you have hit a home run! The effort that was made to keep the character of the original jail and how it has been incorporated is good design and a great use of existing buildings for new […] purposes. Read moreGenuine Hotels.com guest review
"Alright if you like mediocre"
I heard so many great things about this hotel so I wanted to book a room here for my best friends birthday weekend. When we first arrived at the hotel early am we didn't expect our room to be ready which was around 7:45 am. We had early morning reservations in the city so figured it would kill sometime. The man at the front desk assured us that he would […] call us personally when the room was ready. Outside of the hotel the bell man was absolutely rude. He gave us attitue when we tried to flag our own taxi. He then forced us out of the taxi while a group of 5 guests argued that they did not want to travel in two different cars. Around 3pm we decided to go back to the hotel since we still didn't receive our phone call. We arrived at the hotel around 3:15 just to be told the room was ready for some hours though the front desk agent Jennifer was very sweet and attentive, she apologized and wished us a pleasant stay and assured us if we needed anything we were to call her at the front desk. We finally go up to the room just to find out it was nothing like we saw on the website. Later on that night around 10pm we headed to the front to meet our driver and we were greeted by a different rude bell man. I have worked in customer service and was in no way rude or demanding so I did not expect the treatment we received. Needless to say we will never give this hotel another dime. Read moreGenuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for choosing the Liberty for your friend’s birthday! Thank you for your kind words regarding Jennifer; she is a wonderful asset to our team! I am sorry to hear that you did not have a positive experience overall with our bell and door service. For safety reasons, our staff manages the taxi queue on a first come, first serve basis. Rude is definitely not the manner in which we strive to serve our guests, I hope you will see this instance as an exception and give us another try in the future!
"graduation stay for our grandaughters commencement"
Had a great time,at a good location for all we wanted to see and do for the weekend.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel We agree that our central location – at the foot of Beacon Hill – makes it easy to get around town (and out of the city), thanks for sharing your thoughts with us! It sounds as if you had a very enjoyable stay at The Liberty, and we hope to see you back here on your next visit to Boston.
I would rate this hotel in every aspect as "five star." Equal to the Taj or other fine hotels.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Wow, thank you for this incredible feedback! We agree with you wholeheartedly and appreciate this fantastic review.
This hotel was amazing! We have found our Boston hotel! The bike rentals from the hotel was wonderful. We enjoyed biking all morning around the city. All the staff we dealt with was amazing from check in, to checking out. The quality of service was really top notch. We would definitely stay again. Great location, amenities, and more!Genuine Hotels.com guest review
I stayed there for two nights. There was a bit of problem with cleanliness. Overall, it is a decent hotel!Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for sharing this review and I’m sorry to hear that you felt as if there was a cleanliness issue. Cleanliness of our rooms and public spaces is an utmost priority here at The Liberty; I am surprised to hear this. I am happy to hear that you had an overall enjoyable stay; we do hope that you continue to choose The Liberty on future visits to Boston.
The hotel is absolutely gorgeous!! Wish it was a little closer to some things but that's totally fine. Didn't know we'd be carded getting back to hotel at night (because of the night club) but they were nice about it.Genuine Hotels.com guest review
"Great hotel with active night-life!"
We had been here once before for drinks after dinner but decided to stay over this time. Great atmosphere! Very upbeat and energetic!Genuine Expedia guest review
The actual hotel is very nice, but the rooms--and I stayed in what is supposed to be an upgraded one--were sort of hum drum. The beds were springy and uncomfortable and the temperature regulation was off--despite the in-room thermostat. The towel service did not arrive, until I called back a few times. The towels were OK, and the amenities (soaps and […] such) were bolted onto the wall like a much cheaper hotel. Some things don't fit. Read moreGenuine Hotels.com guest review
"Loved the place and the service was superb"
The hotel, the staff and the service were extraordinary. The condition of the room wasn't as good as it should be: the bulbs in two lamps were burned out and the drape had been ripped off the rod and was left hanging. None of that changed my view of the hotel as a wonderful place to stay.Genuine Hotels.com guest review
"wow, a really great stay. stellar staff."
Second stay at Liberty. Jennifer at front desk was superb. She even delivered a glass of milk and a chocolate cookie for my eight year old daughter shortly after check in, along with a personalized, hand written note from manager. I've never seen that level of service, from luxury or boutique hotels. As we picked up the car and headed out after a great […] stay, I was delighted to find two bottles of complimentary water in the console for ride home. A class act, all around. Read moreGenuine Hotels.com guest review
We arrived at the liberty for a night on the town. The staff greeted us with champagne and off we went to a beautiful room on the 10th floor. The tv didn't seem to turn on but within minutes the tech was there and fixed it(I guess the cleaning crew pulled the cable box) and the tech handed me a voucher worth 1000 points on his way out. The hotel is […] young and fun and located very well to stroll around beacon hill. Read moreGenuine Hotels.com guest review
"Swank hotel with lots of character"
Our recent stay at the Liberty Hotel was excellent. From the moment we walked in, the staff was friendly and we felt very welcomed and pampered. All of the restaurants and common areas at the hotel are beautiful and have a lot of character. The rooms are nice, but lack the character of the rest of the hotel. However, the rooms are very luxurious and […] the bathroom was spacious with both a large soaking tub and a separate shower. The only negatives were the outrageously overpriced breakfast, and at times the valet guys were not helpful - we waited 10 minutes for a cab to be flagged down for us because all 3 valet guys were emptying one car. Read moreGenuine Expedia guest review
"Looks slick but the staff are not."
Stayed for 2 nights with my 2 kids. The room was small and the view was of a hospital wall. When I realized my kids left some books behind in the room I called and emailed the hotel. They said they were not in the room. It's the only place they could be. So they probably threw them out. Not a good policy to throw out guests belongings.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for reviewing your recent stay at The Liberty. I am sorry that your room did not meet your expectations; we have many different levels from which to choose. I am also sorry that your children’s books were not recovered at the hotel. We have a strict lost and found procedure in place requiring staff to turn in all guest belongings left behind (our staff is not allowed to dispose of any items). Again, I apologize that this was not resolved to your satisfaction and we thank you again for your feedback.
Very helpful friendly staff from the Doorman, valet, Bellman, Driver, desk staff, and room service. Thank youGenuine Hotels.com guest review
"Expected more based on reviews."
Very friendly and helpful staff. My room seemed rather small and there was a noticeable hole in the spread covering the bed. I was surprised that a hotel with such high ratings missed something like that.Genuine Expedia guest review
One of my favorites!Genuine Hotels.com guest review
"Right there by the T; nice location and history"
Stayed there one night at the end of a vacation. It was rainy, so access to the esplanade or the free bike rental was out of the question. The room was nice and pleasant; the restaurants seemed good. Overall a nice find.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for the great feedback regarding our luxurious guestrooms. You will have to come back and visit us again this summer and take advantage of our complimentary bicycle rentals! We look forward to welcoming you back to The Liberty on your next trip to Boston.
chose this hotel for its location in the city. Perfect. Walk to everything.Genuine Hotels.com guest review
"One of two options close to MGH."
The rooms were ghastly expensive for what they were which was B-rate. Beds were comfortable, morning coffee was good, service was nice, but my wifi was iffy throughout my stay, and the nightlife in the lobby is so bustling that you have to fight your way to the elevators. If you're in town for a somber occasion (which you might be given the nice proximity […] to MGH), the festive atmosphere is jarring. Read moreGenuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for taking the time to review your stay. We’re glad to hear that you enjoyed the hotel amenities but apologize for the internet challenges that you encountered. For a quieter evening, we recommend staying earlier in the week and we are pleased to offer a discounted rate for our MGH visitors based on availability. Thank you again for staying with us.
"hotel in beacion hill"
easy to sign in and out friendly staff great locationGenuine Expedia guest review
"Staff is 3rd class. Noisy."
Disappointed at how inexperienced and unfriendly the staff was. Hotel had a nice lobby but it had loud club music and dozens of people standing around and drinking all three nights that we stayed there. Not a kid friendly place. Coordination of our room, delivery of our suitcases were left up to us (no one offered to pickup our suitcases). Restaurants […] had long waits due to people from outside coming for dining. I would've expected hotel guests to have priority treatment. For the price, this hotel is totally not worth it. Read moreGenuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel I am sorry that you were not pleased with your recent stay. Clearly you did not experience exceptional service that is typical at our hotel. I agree that efficient, friendly service is extremely important and I apologize that you did not receive this level of service. Given the popularity of our restaurants, we always recommend reservations. We hope to see you again, and our concierge will be happy to better assist you in planning your next trip to Boston to ensure it’s a positively memorable one.
"incredible Boston property"
Customized, luxurious, quintessential Boston. We won't stay anywhere else after our fantastic time here -- catered to our every desire, and satisfied a three year old's curious and adventurous spirit.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel The Liberty is “Quintessentially Boston” – you summed it up perfectly in your review! To hear that you will “not stay anywhere else” in Boston is the utmost compliment. Thank you for this outstanding review, and we appreciate your business.
"One Night Stand"
Interesting and unique from location to accommodations to service. Loved the atmosphere. Pet friendly but not at all intrusive. Restaurant...Clink...was expensive but excellent.Genuine Hotels.com guest review
"visiting colleges in boston"
I LOVED the Liberty! After a long trip and long days walking around campuses, coming "home" to the Liberty was the greatest. We had some misunderstandings at check in and they went above and beyond to make up for it! The staff was lovely and the consierge so helpful. Top notch hotel and restaurants and great location, (across the street from t.) I would […] stay there again in a heartbeat! Read moreGenuine Hotels.com guest review
"A beautiful, unique hotel."
Beautiful hotel with lots of history and charm. Clean rooms, excellent location. Beds are a bit small for a family of four. That's my only negative.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for sharing this review with us. We do have additional room types, such as our Charles River Suites, which may be better suited for your family on future visits to The Liberty. We look forward to welcoming you back on your next visit to Boston.
"Fantastic Lobby, Historic"
I had an issue at check in, which was my fault. The staff took care of me.Genuine Hotels.com guest review
"My new favorite hotel in Boston"
We were there to take an elderly parent to Massachusetts General Hospital for tests. The location was ideal, and everything about the hotel and staff was absolutely first-rate. An extremely positive experience.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel What a fantastic review! I’m so pleased to hear that we were able to make your stay comfortable and that you had such a wonderful experience. Thank you for sharing this review with us.
"Great visit; lovely hotel"
great location, clean, great physical presence. I had 2 glitches with front desk & security, but they were quickly resolved to my satisfaction. Plan to stay again.Genuine Hotels.com guest review
Went for drinks with friends in 2 of the restaurants- both excellent, then had a night with my husband. The room was clean, comfortable and luxurious.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for the fantastic review! I am so pleased to hear that you had a wonderful experience in our restaurants and are a fan of our luxurious guestrooms.
"Favorite Boston hotel, no comparison"
My favorite hotel, hands down. An excellent property with great service, cool bar and restaurant.Genuine Hotels.com guest review
"The attention to detail and customer service 10+"
From the reception outside to the front desk check in I felt like royalty. Taylor at the front desk exceeded our expectations . She was extremely knowledgable about the history of the property. The fact that she took the time to answer all of our many questions show that the customer comes first. Thank you for making our stay Ms. Taylor and don't […] forget to try Crazy dough in Cambridge !!!! Read moreGenuine Hotels.com guest review
"Beautiful, Friendly, Inviting w/ comforts of home"
Beautiful structure, friendly staff, room is beautiful, pristine clean, very comfortable and relaxing. Felt welcome from the moment we arrived from a courteous staff from the check in desk to the restaurants! Made our trip that much more enjoyable, would absolutely stay here again!Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for the kind words regarding our luxurious guest rooms, friendly staff, unique history, and convenient location. We look forward to seeing you back at The Liberty on your next trip to Boston!
Lovely stay. Great location. Very nice classy hotel with personable staff.. Nothing I didn't like about this place. Will definitely stay here again next time I am in Boston.Only one small point - there was no do not disturb sign to hasn't on the door so housekeeping woke us cup each morning.Genuine Hotels.com guest review
Wonderful facilities, very accommodating staff and hip facilities.Genuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for the fantastic review, we really appreciate it!
We unexpectedly stayed over on a Sunday evening and discovered the Liberty. It is a hotel with exceptional ambiance and a wonderful location by the Charles River.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel The ambiance of The Liberty, combined with the convenient location at the foot of Beacon Hill, simply can’t be beat! Thank you for this fantastic review
"Fantastic hotel in downtown Boston"
Really was impressed by this place. Great design, great location, and great food and nightlife right on the spot. Every night we came back from our daily adventures to find the hotel lobby pulsing with people and music. But if you want to just go up and sleep, it's set far enough away where you don't hear anything. Great restaurants, great bars, great […] service. I live in Las Vegas and I would put this on par with the Cosmopolitan in terms of luxury, nightlife, and great food. Great location for walking to all parts of Boston, too. Read moreGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel What a fantastic review; thank you for the stellar feedback regarding our design details, location, service, and food & beverage offerings. We look forward to welcoming you back to The Liberty on your future trips to Boston.
Really enjoyed it. The staff were very friendly and helpful and the Hotel itself is beautiful and charismatic.Genuine Hotels.com guest review
"Nice trip to the Liberty"
Cool hotel, lots of history, was able to walk (20 minutes) to North End for dinner.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Our location, at the foot of Beacon Hill, makes for a convenient short walk to the North End, as you mentioned. Thanks for the great review!
Perfect to celebrate 30, classic. Great martinis downstairs and amazing historic architectureGenuine Expedia guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for choosing The Liberty to celebrate your 30th birthday, and we hope to welcome you back on your next visit to Boston!
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