"Ridiculous communication up charges!"
Overall a very nice hotel, however would think twice about rebooking due to obvious Internet and phone blocking and ridiculous charges to use their phone and Internet- not cool.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel We appreciate this feedback! We are pleased to offer our guests complimentary high speed wireless internet for up to two devices and if you are an SPG Gold or Platinum member, you receive the premium service complimentary. We do monitor our phone and internet rates against comparable hotels to ensure we are competitive. We look forward to welcoming you back!
"Great for an urban weekend getaway!"
Very friendly and accomodating check-in, offered free upgrade and late check-out. Excellent bar options for late night. Great overall stay!Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Glad to hear that you had such an enjoyable stay at The Liberty, thanks for sharing this review. Kind regards, Brian L. Director of Rooms
"A Gem in Beacon Hill"
Loved everything about it. Only dinner at Scampos didn't seem to match up with the outstanding quality of the hotel. Will definitely stay here again!!Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel We look forward to your next stay with us, thank you for sharing this review. Please give CLINK., our signature restaurant, a try on your next visit. Kind regards, Brian L. Director of Rooms
I and my husband stayed here when we came for the weekend to visit our daughter at college and it was great.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Glad to hear that you had such an enjoyable stay, thank you for the great review! Kind regards, Brian L. Director of Rooms
"The hot spot of Boston hotels!"
We spent two nights in Boston for a soccer camp one of our sons was attending at BC. We chose the Liberty because of its great reviews and a different feel than a traditional hotel. Other than beds that need an upgrade (felt the springs of the mattress and no luxurious bedding - at all!) the hotel didn't disappoint. Convenient location and Beacon Hill […] is a lovely neighborhood for a stroll with great shops and restaurants. Will definitely stay here again next time we're in Boston. Read moreGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel The Liberty is certainly unique and unlike any other hotel in Boston, we're glad you are a fan and will be returning on future travels to Boston! Kind regards, Brian L. Director of Rooms
"Excellent hotel and location"
Excellent hotel- very interesting architecture and great location near Beacon Hill. The music from the club downstairs gets a little loud at night, but overall an excellent place to stay.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Glad you enjoyed your stay, thank you for sharing this review with us. Kind regards, Brian L. Director of Rooms
"Boston weekend escape"
Great hotel in convenient walkable area. Easy to get everywhere. Great amenities. Bars and restaurants right in hotel with fun creative drinks. Fun atmosphere-once was a jail! Also rooms surprisingly quiet for a city hotel which was greatGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Glad to hear that you had a fun weekend getaway at The Liberty, thanks for the stellar review! Kind regards, Brian L. Director of Rooms
"Liberty Hotel is a must stay luxury hotel!"
This is just an amazing hotel! You can bring your dog. It is soooooooooooo easy to get on and off the highway. It is right next to Beacon Hill. The service is really fantastic.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Wow, what a stellar review - thanks for the fantastic feedback and we look forward to seeing you back here soon! Kind regards, Brian L. Director of Rooms
"Amazing hotel, but need better lobby music!"
Our stay at The Liberty was terrific. My only suggestions are these: 1) My husband and I are music lovers. While we were enjoying a glass of wine in the lobby (Amazing!), the music was top 40, pop. Since The Liberty is such a neat hotel, I was surprised by the music. There is so much good jazzy, funky, electronic, instrumental music out there. The […] music should match the cool-ness of The Liberty. 2) Make sure to have a bathrobe for each guest. Our stay was pretty quick so it wasn't a big deal. If we'd had more time to lounge around, a robe per person would be nice. Read moreGenuine Hotels.com guest review
Wonderful hotel. Extremely friendly staff. Very clean. Great location. Such an interesting building.Genuine Hotels.com guest review
"Hotel lobby great, rooms okay"
Lobby is fun. Rooms are nothing specialGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel We do have a fun, energetic lobby – thank you so much! Perhaps a room with a view next time will make your experience even more enjoyable.
"Would recommend highly"
Only problem was the beeping of a rubbish or delivery trip at 5:00 AM. Back up beeperGenuine Hotels.com guest review
"Family in boston"
PerfectGenuine Hotels.com guest review
"Lovely hotel with very nice restaurants"
Very nice restaurants in the hotel. Great neighborhood, loved the walk around Beacon Hill and Charles Street.Genuine Hotels.com guest review
"New Liberty Fans!!"
Our stay was top notch~ from the welcome champagne and friendly desk staff upon check-in, to the comfortable room/bedding and great bathroom set-up, to the many drink/dining options, all tied into the rich history/ redesign of one of Boston's landmarks of the past. Special touches appreciated: separate shower/tub, great magnifying mirror for the "aging […] eyes," quality bath products and the most comfy night sleep. Loved the jailhouse key ring/solitary, "do not disturb" signage, and of course, the best feature of all...location/proximity to all things Boston We are new fans of the Liberty! Read moreGenuine Hotels.com guest review
"Top place to stay in Boston"
Great night at The Liberty Hotel. it's amazing what they have done with this historical buildingGenuine Hotels.com guest review
"Maybe worth a visit but don't sleep here"
The hotel lobby and its restaurants are highly unusual being situated in a refurbished old prison and are worth a visit. The hotel rooms are situated in a more recent construction and are ordinary, which is ok, but are very poorly soundproofed. This is also a so called "pet friendly" hotel. If you end up staying on a "pet" floor the poor soundproofing […] is a real problem. Either way, if you decide to stay, bring earplugs and get used to barking and noisy neighbors. To the staff's credit, and after their well meaning apologies we were put on a "non-pet" floor after complaining. But, you could still hear the elevators run and the slamming of doors of housekeeping. Annoyingly, the housekeeping staff also didn't respect the "Do Not Disturb" and kept knocking on our door to get in on a morning we'd have preferred to sleep in... The beds were also not very comfortable, and one of the mattresses in the first room we stayed in was past due for replacement. Read moreGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for your recent visit to our beautiful historic hotel. We appreciate the feedback on the soundproofing and will keep this in mind with future renovation plans. I agree that housekeeping should not be knocking on a door where a guest is requesting privacy, I’m not sure why that happened and will follow up with our team to make them aware of your feedback. I am happy that our team was able to move you to a better location but again apologize for the noise issues you encountered. We will be replacing our beds at the end of their life cycle, thank you for your constructive feedback, it will be taken into consideration.
Really enjoyed the time spent on Charles St. The hotel staff was professional and friendly. Excellent room with great views.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Glad that you enjoyed the Charles Street shops and boutiques during your time here, thanks for the great review! Kind regards, Brian L. Director of Rooms
"The Liberty Hotel"
The hotel was absolutely wonderful! Delicious food. Great atmosphere. Staff very welcoming. Will definitely stay again.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel I'm pleased to hear that you enjoyed your stay at The Liberty and will be staying here again on future travels to Boston! Kind regards, Brian L. Director of Rooms
Our favorite place to stay in BostonGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel To hear that The Liberty is your favorite hotel to stay at in Boston is quite the compliment, thank you very much and we look forward to your next stay with us. Kind regards, Brian L. Director of Rooms
"A Great Hotel in boston"
Wonderful hotel - very interesting setting - a former Boston prison, remodeled beautifully. Well situated in a beautiful part of Boston. Every encounter with a staff member was totally pleasant and helpful. Public spaces in the hotel are beautiful, very well appointed. Only note of caution - we ordered breakfast sent to the room - food not as good as […] we'd hoped, and pretty expensive. Overall, we'd rate this hotel extremely high, and definitely recommend it as a lovely place to stay. Read moreGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel I'm glad you are a fan of the unique character and history of The Liberty, thank you for sharing this review with us. Kind regards, Brian L. Director of Rooms
Loved the hotel, perfect everything! Perfect location, perfect room, perfect service, perfect amenities, perfect price...Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Wow, what a fantastic review! To hear that your stay at The Liberty was "perfect" from start to finish is quite the compliment! Kind regards, Brian L. Director of Rooms
Very pleased with the accommodations and the service was excellent. I have no complaints whatsoever. I would gladly stay here again....and again.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thanks for the great review and we look forward to your next stay with us! Kind regards, Brian L. Director of Rooms
"Nice and peaceful over Christmas"
Stayed here over Christmas with my fiancé. Very nice and peaceful and quiet. Would stay here againGenuine Hotels.com guest review
"Hotel grand central in the west end."
Good hotel if you like crowds. The hotel houses several social hot spots so be prepared for hoards of people.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you so much for your comments – indeed, we are a hot spot in Boston! Happy New Year and we hope to see you again soon!
I brought my children to Boston for a Christmas vacation. From the moment we arrived to the moment we departed, we received phenomenal service. We are planning a return trip this summer.Genuine Hotels.com guest review
Love this hotel, great service, great staff, great bartenders (Dave is our favorite!) dinner at Clink was fantastic! Best venison chops ever! Can't wait to visit again!Genuine Hotels.com guest review
"Christmas Eve hideaway"
My husband and I both loved the Liberty for the one night we stayed. Our oom was clean and we were upgraded to a beautiful city view room on Christmas Eve. The bed was comfy if on the soft side. The bathroom was wonderful and I love LOVE the Molton Brown products. The glass of sparkling wine at check was a really nice touch and dinner at Clink was also […] very well done. I'll certainly consider the Liberty again the next time I'm in Boston. Read moreGenuine Hotels.com guest review
"Want to shop?"
Pleasant room. Excellent breakfast and waitress! Convenient location for us to visit family, bit not stay with them. Didn't realize how nice it was...hadn't been there in 55 years! Loved the shopping area nearby.Genuine Hotels.com guest review
"Feel free at the Liberty"
Awesome hotel right in a great part if town with lots to do. My 13 year old daughter loved how they transformed a 19th century jail into a very cool hotel. Very clean, nice amenities including robes, nice bathroom and perfect shower head. The staff was very attentive and polite, especially the guys working the valet parking.Genuine Hotels.com guest review
"A Boston Must!"
Very friendly staff. We got an upgrade for free and great service! Wonderful location and great dining options inside. A Boston must!Genuine Hotels.com guest review
"Excellent service from check-in to check out!!!"
Excellent service from check-in to check out!!!Genuine Hotels.com guest review
"I'd do that again..."
There were so many little details about this hotel to enjoy. What a very pleasant stay. It was a great getaway at a dynamic Boston location.Genuine Hotels.com guest review
Liberty is always a good spot. We have stayed there a few times now and it's always a good experience. We live locally, and just went in for a Celtics game and made a night of it. The hotel bar area is a hot spot late, and it gets packed - but it a cool spot.Genuine Hotels.com guest review
Overnight stay first visit to the liberty and we ate at clink in the hotel we loved it .Interesting history and building would love to stay againGenuine Hotels.com guest review
"Stellar stay, pricey food"
Only demerit would be the cost of Clink Sunday brunch. (e.g. $16 for side of berries).Genuine Hotels.com guest review
Second stay at this hotel for easy access to Mass. General Hospita. Easy to get to the hotel which is centrally located to many restaurants and Fanuiel Hall. Vallet parking, good restaurants within the hotel. Staff very accommodating and the decor of the old jail is striking. Fun hotel to visit.Genuine Hotels.com guest review
"Best place to stay in Boston!"
We love the Liberty Hotel in Boston. This is the 2nd time my husband and I have stayed there. They recognized us right away as a repeat guest which let us check in early. Service is great! Room is spacious and clean as well as the bathroom. Hotel is very conveniently located. T train station across the street with quick access to Boston areas as well […] as the Harvard area. Also close walking distance to parks, shopping, Boston sports arena, public gardens, anything you need. Hotel has a great bar and restaurant and can get full menu in the bar. They actually have multiple bars and restaurants all rated well in Boston travel guides. We always book on Hotels.com and get a great rate! Read moreGenuine Hotels.com guest review
"We were VERY unhappy with our stay."
I was so excited for my trip to Boston to see the Celtics play and catch up with friends. From what I read, it looked like The Liberty would be a great place to stay. It was anything but . . . they did not clean my room for two days, even after three phone calls. Bugs in our orange juice. Noise in the middle of the night. It might not be a functioning […] jail anymore, but they sure do run it like it is. Read moreGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel I’m so sorry that you were not happy with your experience. I understand why you were not pleased based on the issues you encountered, which I can assure you are not representative of the service we provide. I sincerely apologize that you did not receive the housekeeping service that you requested – this again is not our standard, as we provide service daily to all guests unless they explicitly request privacy or opt into our green program. I also apologize for the bugs (I hope this was addressed immediately) and the noise you encountered. We do not want any guest leaving the property with a bad experience and I genuinely hope you will return again for a fantastic experience in the future!
"Great get away!"
My wife and I had an amazing experience. From the arrival until we left. The service, staff and hotel was great. We cant wait to go back!Genuine Hotels.com guest review
"Fine hotel next door to Mass General"
We stayed at The Liberty hotel to be near Mass General for a medical appointment. The hotel was beautiful and its location was ideal.Genuine Hotels.com guest review
"Had a great stay at The Liberty"
Great location. Welcoming staff. Loved the bar in the lobby. Our room was spacious and clean.Genuine Hotels.com guest review
Everything about this hotel was great. Scampo is a must.Genuine Hotels.com guest review
"Room not ready"
the bed and bedding were very comfortable - But was very disappointed when we arrived at 3:00 the room wasnt ready- it wasnt ready until 4:30!!!Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thanks so much for your feedback! I’m so sorry that you had to wait longer than usual to check in but am delighted to hear the bed was comfortable for you. I hope you enjoyed your time in Boston and we would appreciate a second chance to deliver you a more timely check-in on a future trip to the city.
Fabulous hotel,had a great time.Genuine Hotels.com guest review
The hotel is fantastic. You are greeted with complimentary champagne, and there is a complimentary house car to take you around town for short distances. The room was clean and comfortable. I only wish the trip wasn't for business so that I could have enjoyed the hotel for longer!Genuine Hotels.com guest review
Just a quick getaway with my daughter to celebrate her birthday. She was amazed at the lobby and the history of the hotel.Genuine Hotels.com guest review
Wow we were very impressed of the nice welcome we received at this beautiful hotel, walking distances to Charles Street and all it's little shops,the Charles Street red line station and the TD Garden. We highly recommend Antonio's on Cambridge St for a nice Italian dinner. Would definitely come back.Genuine Hotels.com guest review
"Great time in the Pokey"
Absolutely Beautiful Hotel. Staff was exceptional. Location was great. A lot of evening enjoyment. We will be back in June.Genuine Hotels.com guest review
The rooms are very small and lacking in style...it felt like a prison. The hotel is situated on a major intersection of several highways...not exactly relaxing or quiet. The lobby and hallways were freezing. There were no coffee makers in the room. The hotel lobby turns into a noisy nightclub on Friday and Saturday night. All that being said, the restaurant […] Scampo was excellent and worth a visit even if not staying at the hotel. However, they won't deliver to your room. Read moreGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for your feedback! It’s great to hear that you enjoyed your experience in Scampo, but I am sorry that your guest room did not meet your expectations. We do have coffee makers available upon request and would be happy to arrange one for future stays and please note that we also have complimentary lobby coffee daily for guests. Our nightlife is vibrant on the weekends; a reason that many guests choose The Liberty. Thanks again for your helpful insight and we look forward to serving you better on a future visit.
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