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800-246-835724 hours a day, 7 days a week
Location.
This adults-only resort sits on two miles of white-sand beach, in resort that includes an inland marina. Playa Mujeres Golf Club is two kilometers away. Close to golf course and to ferry terminal.
Property Features.
At this all-inclusive property meals and beverages at onsite restaurants and bars, taxes, and gratuities are included in room rates. Recreational activities and entertainment may also be included. There may be charges for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Excellence Playa Mujeres Adults Only All Inclusive has tennis courts, a nightclub, an outdoor pool, and a full-service spa. This five-star Punta Sam property features beauty services. Business amenities at this all-inclusive resort include a business center, 6 conference rooms, wireless Internet access, and audio-visual equipment. Excellence Playa Mujeres Adults Only All Inclusive has a restaurant, a bar/lounge, and a poolside bar. Event facilities include conference rooms.
Guestrooms.
Amenities featured in guestrooms include DVD players, balconies, and coffee/tea makers. 42-inch LCD televisions with premium TV channels are available in guestrooms. Business-friendly amenities include desks, direct-dial phones, and voice mail. All guestrooms provide complimentary bottled water. Bathrooms feature jetted tubs, bathroom phones, and scales.
"Okay"Reviewed by a Hotels.com guest on May 5, 2012
our room was in the basement!
"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
"2012 Cacun Trip"Reviewed by a Hotels.com guest on May 5, 2012
This was great place to stay, no screaming sring breakers. This is an adult oriented all inclusive hotel. The food was excenllent, you have to try the rotisserie chicken on the beach!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This resort is all-inclusive. This means that onsite food and beverages are included in the room price (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests do not have to pay extra for onsite activities. Taxes and gratuities are included. Please note items that are not included; these require a surcharge.
Taxes and gratuities
Gratuities and taxes are included.
Food and beverages
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The onsite full-service MIILE SPA offers a wide selection of treatments including body wraps, facials, and hydrotherapy. Massages are available in the 15 relaxing treatment suites, in the couple rooms or on the beach. This spa also features sauna, Jacuzzi, Turkish bath, and spa boutique.
Advanced reservations are required for massages and spa treatments.
Toscana - Serving buffet breakfast and lunch, and Fine Italian à la carte dinner. Casual elegance dress code: no shorts, beach sandals, or t-shirts.
The Lobster House - Serving late Continental breakfast, deli-style à la carte lunch, and lobster and seafood dishes for à la carte dinner. Casual elegance dress code: no shorts, beach sandals, or t-shirts.
The Grill Restaurant - Open for casual grill-style à la carte lunch, and steakhouse-style à la carte dinner. Casual elegance dress code: no shorts, beach sandals, or t-shirts.
Barcelona - Fine-dining Mediterranean restaurant serving à la carte dinner each evening. Casual elegance dress code: no shorts, beach sandals, or t-shirts.
The Flavor Market - Specializes in wine and entrée pairings for à la carte dinner. Casual elegance dress code: no shorts, beach sandals, or t-shirts.
Basmati - Contemporary Indian cuisine for à la carte dinner. Casual elegance dress code: no shorts, beach sandals, or t-shirts.
Spice - Asian restaurant with à la carte menu, sushi bar, and tepanyaki stations. Casual elegance dress code: no shorts, beach sandals, or t-shirts.
Chez Isabelle - Offering French cuisine for à la carte dinner. Casual elegance dress code: no shorts, beach sandals, or t-shirts.
Lobby Bar - Extensive martini menu. Open mid-morning to late evening.
Coffee Bar - Located in the hotel's main square. Serving ice cream, coffee, and pastries from mid-morning to early afternoon.
Pool Bar - Swim-up bar open from mid-morning to early evening.
Pool and Beach Bar - Located by the main pool. Open mid-morning to late afternoon.
Excellence Club - Offering two pool bars.
Piano Bar - Featuring sing-a-longs and comedy. Open mid-evening to late night.
Theater Bar - Open early evening to late night.
Cigar Bar - Open mid-afternoon to late evening.
Revive - Fruit-juice bar. Located by the spa. Open mid-morning to mid-afternoon.
Chill-Out Lounge - Located on the beach.
Room service - Available 24 hours a day.
The resort has seven outdoor pools with five adjoining spa tubs. Four other spa tubs are freestanding. A health club with sauna and steam room is also on site.
Non-motorized water sports equipment includes kayaks, sail boats, snorkeling gear, and windsurfers. Land sports include two tennis courts and a basketball court. Lessons such as salsa dancing, cooking, yoga, aerobics, and rifle shooting are also included in the room rate.
Other recreational opportunities include scuba diving, deep sea fishing, and private yacht rentals (surcharge). Golfers will appreciate the Playa Mujeres Golf Club, a 7,260-yard, 18-hole course designed by Greg Norman (surcharge).
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Beautiful resort"
The resort was wonderful! Our rooms were upgraded to junior suites since it was our honeymoon. The staff was very nice and attentive. The restaurants were all good but one was exceptional which was " The Flavour Market " . Overall i really loved the hotel, but if you like the city type of hotel, this is not for you. Tips when going to Mexico : - Rent […] a car , cabs are ridiculously expensive! A fifteen minute ride to the market is 28 usd one way! Its really robbery. - Do not fall for the timeshare sales pitch just to get cheaper rates. Its not worth it ! They say 90 minutes but we ended up wasting 5 hours of the day. They never let you leave when you say " no!". Read more
This guest did not leave a comment.
HIghly recommend it!
Excellent
"Stunning hotel, ultimate relaxation"
We LOVED this hotel. We wanted to visit a resort where we could completely unwind and relax and we achieved this at Excellence Playa Mujeres. The food and cocktails were absolutely delicious, the service was amazing - always quick and with a smile. The people that work there are incredibly friendly and happy. The pool was perfect temperature and always […] clean; the sunbeds were really comfortable and the hammocks in the pool were the ultimate place to relax. We also had a massage on the beach and it was wonderful. Our room was huge and spacious and very clean. There is a turn down service in the evening where your bathroom gets tidied, the bed is turned down and the blinds are closed so you can come back to your room and fall into bed. The night entertainment is great - acrobatics, magicians, comedy, singing, etc. All very enjoyable. The resort is incredibly peaceful, helped by the fact it is an adults-only resort. It is quite depressing to know that we won't be able to visit when we have children in the next couple of years :( I am unable to fault this resort and would highly recommend it to anyone who wants to go on a holiday and do nothing but relax. Read more
"Excellence is excellent"
We spent a week in Cancun at Excellence Playa Mujeres, and it was a wonderful stay. We learned from this experience that All Inclusive at a secluded 5 star hotel is not for us. We got restless pretty quick and since the hotel is situated a 20 minute drive from Cancun we would not go back. Environments, staff and service was highly luxurious and professional. […] Great place and highly recommended for those who look for an escape of complete relaxation and ultimate pampering. Read more
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