All hotels in Playa Mujeres, Quintana Roo, Mexico
1 room, 2 adults
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Condominio Playa Mujeres L-1,, Mz-1, SMz-3 Zn Continental Isla Mujeres, Playa Mujeres, QROO, 77400, Mexico, ‏‎800-491-6126
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4.8 / 5Outstanding

Score breakdown (from 1,396 reviews)

Average rating for:

  • Cleanliness
    4.9
  • Service
    4.9
  • Comfort
    4.7
  • Condition
    4.9
  • Neighborhood
    4.3
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5.0 / 5Outstanding
"Lives up to the name!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel really lives up to its name. We went for a couples weekend and my husbands birthday. We did not tell them it was his birthday but the must have noticed on his passport. On his birthday they decorated our room,brought him a cake by the pool and the staff said happy birthday while we were leaving the room. It was a great suprise. The hotel staff were friendly, the drinks and food were excellent. We had a great 4 days. If you like specialty coffees or something sweet they have a really nice cafe on the 2 floor! We would diffently recommend this hotel and will be back again!
Genuine Hotels.com guest review
3 night romance trip Apr 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Title deserved"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed only three days as an exploratory visit, pleasantly surprised. The check-in process was seamless, we were inundated with champagne and fruıts when we told staff that it was my wife's bırthday, the room was quıet and impeccably clean, however, we were far from the beach. The closer you are to beach, more evening noise is inevitable due to multiple evening stage shows. My favorite spot to eat after the morning run was the Cafe on second floor, with Cesar and his very attentive service. Yes, all nine restaurants are included in your rate and the best was Agave, with practically limitless options. The Basmati is real indian with very good Lamb Vindaloo, the room service is exceptionally good. Staff are pleasant, exceptionally responsive and kind. Will make better use of Concierge services next time, when hopefully we will have time for excursions. Already missing this very well maintained and run Resort. Thanks for an unforgettable experience! We will definitely be back.
Genuine Hotels.com guest review
3 night romance trip Apr 2, 2015
NECMI
US
5.0 / 5Outstanding
"They have earned their name : "Excellence""
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were well taken care of - first night's room was not to our pleasing (due to location) but we were courteously attended to with a new room the next day. Unfortunately, I was not able to take complete advantage of all the amenities (i.e., food - drink) due to becoming sick upon arrival with bronchitis for the full week...but everyone was very caring and special thanks to Guendoline (sp?), Concierge in Bldg 9.
Genuine Expedia guest review
Other trip Apr 5, 2015
ErinsEile
US
5.0 / 5Outstanding
"Really Enjoyable All Inclusive Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is a 30 minute drive from Cancun airport. We reserved a private transfer through Expedia that was on time and cost effective. Upon arriving at Excellence, you can understand why it gets such a good rating. Champagne the second you enter the building, courteous staff, and beautiful rooms. Everywhere in the resort has close access to the pool and we felt no need to upgrade our room. The choice of liquor, wine and beer is above average. They didn't have Ketel One Vodka which is my preference but they had Stoli and Absolut. Food was a bit bland at most of the restaurants which is probably my only complaint. I did find out that they have a lot of salsas, hot sauces, au jus, chimichuri sauce, etc. that can compliment your meal but you usually have to ask for it. The staff definitely respects tips here and there during your stay. It doesn't mean you have to tip every meal or drink but bring some $1's and $5's. I would definitely come back and recommend this resort to anyone.
Genuine Expedia guest review
Other trip Apr 4, 2015
Chris
US
5.0 / 5Outstanding
"excellence exceeded our expectations!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The most amazing and beautiful hotel with the most friendly and helpful staff! We recently stayed in the two story condo with the pool on our roof for our honeymoon and were blown away! We will definitely be returning. 5 stars without a doubt.
Genuine Expedia guest review
Other trip Apr 3, 2015
theresa
US
5.0 / 5Outstanding
"The best resort ever"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I return every three months to this resort for one reason... The service! Everywhere I turn staff are ready to serve. Anything you can possibly imagine can be accomplished if you just ask. Carolina Paz the concierge can do anything you need. Vilma is also there to make sure you are as happy as possible. The club section is worth it and i enjoy the extra attention. Al of the restaurants are wonderful and the entertainment is lots of fun. I am now planning my June return.
Genuine Expedia guest review
Other trip Mar 31, 2015
lisa
US
5.0 / 5Outstanding
"Pure Excellence!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent service and rooms were top notch. We stayed in the rooftop suite - worth every penny. Despite not having an ocean view, we still had a decent view of the ocean as well as the beautiful resort. Room service, turn down service were incredible. Everyone on the staff was very friendly and helpful. We did have an issue where some of our friends did not get the room they requested on the first night, but they went out of their way to make it up to the whole group of us. Have stayed at 4 all inclusive resorts in Mexico and Bahamas, and this was by far the best. Will be coming back again! Best restaurants are Agave and Spice. The meal at Agave was over the top! Also the beach side brick oven pizzas and breakfast buffet were excellent.
Genuine Expedia guest review
Other trip Mar 30, 2015
Ken
US
5.0 / 5Outstanding
"Excellent Excellence!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellence Playa Mujures is just that, excellent. It's a terrific resort located a little off the beaten path about 20mins from the famed hotel row in Cancun. The location of this resort makes it ideal for couples or groups who want to have a more sophisticated type of vacation. The resort is Adults Only and has over 10 bars and 8 restaurants. The restaurants are all good to average, but typical of an all inclusive. The drinks are terrific and plentiful. They have nightly entertainment, which is actually pretty good. The highlight for me is the lazy river and the swim up junior suite rooms which have a swim up option to the lazy river. The beach is beautiful and the staff very friendly and accommodating. I would highly recommend this resort if you're looking for a relaxing vacation. It's not a resort for party animals/spring breakers as it's quiet and romantic.
Genuine Expedia guest review
Other trip Mar 30, 2015
Bint
US
5.0 / 5Outstanding
"Beautiful on the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful experience. Everyone was super friendly. Would definitely recommend.
Genuine Expedia guest review
Other trip Mar 28, 2015
tonya
US
5.0 / 5Outstanding
"LOVE this place!!!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Excellence Playa Mujeres was pretty close to my envision of heaven. It was beautiful, we were treated like royalty, and it was a fantastic experience. They had lots of surprises for us as honeymooners. I definitely recommend the spa treatments. Our favorite restaurants were the lobster house and flavor market. Spice was fun too! My only suggestion is that they make it a little easier to regulate the temperature of the room, and the linens on the bed were like sand paper. Not something you want to sleep on in general, but especially uncomfortable with a sunburn.
Genuine Expedia guest review
Other trip Mar 28, 2015
Holly
US
5.0 / 5Outstanding
"Excellence"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great experience, snacks on beach, romantic dinner amazing. Food amazing at all restaurants. Stay and be amazed.
Genuine Expedia guest review
Other trip Mar 28, 2015
John
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The word Execellence was used for a reason. They continued to impress from staff to grounds. Every aspect of what a five start resort is, has been attened to.
Genuine Expedia guest review
Other trip Mar 27, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel, not so great coffee"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great time on a girls weekend. The facilities are very nice. Staff was great!
Genuine Expedia guest review
Other trip Mar 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Great resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel has many areas depending on how you feel for the day. The lazy river is quieter and more relaxing than the swim up pool bar which has more of a party atmosphere. Then there are many areas in between, plus the beach. The best part was the service. Everyone works very hard to make your time the best. Every staff member was so friendly and would try to remember your name. They like to have fun and kid around with you which I like. Spice is an excellent Japaneese restaurant and the Martini bar was also very good. Breakfast buffett and the lunch buffett at Toscano were really good. We did the beach lunch hour also and had some great fish tacos. One of the best resorts we have been to.
Genuine Expedia guest review
Other trip Mar 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Roof Top Terrace Room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The rooftop terrace room with private pool is awesome. Highly recommend this room to anyone. The staff took care of all our needs. Great experience.
Genuine Expedia guest review
Other trip Mar 21, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellence Playa Mujeres is one of the best Hotels we have experienced. From the staff, roof top room and food. Our stay was wonderful. The staff made us feel like we were the only guests. The restaurants were awesome and so many to choose from.
Genuine Expedia guest review
Other trip Mar 21, 2015
Kat
US
5.0 / 5Outstanding
"Beautiful hotel with great swimming pools."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a fantastic time hanging out at 3different pools. Food and beverages were non-stop. We were always entertained or left alone if we chose to be.
Genuine Expedia guest review
Other trip Mar 20, 2015
Rosie
US
5.0 / 5Outstanding
"Remains the best adults only in Cancun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This marks the second time my wife and I have spent a week in early March at the Excellence. While there have been several new hotels built nearby, this remains the best place for couples looking to completely unwind and be served hand and foot. No other resort we've been to attends to the details like the Excellence.
Genuine Expedia guest review
Other trip Mar 20, 2015
Bryan
US
5.0 / 5Outstanding
"Beautiful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My husband and I just returned from our trip and we have been to numerous all inclusive resorts and this was wonderful. The grounds were stunning and always clean. The room was spacious and housekeeping was terrific. The bathroom does lack a bit of privacy but hey....your a couple right! The food was fabulous. The beach had plenty of loungers, the ones under a hut go guickly. There is a long stretch of beach that you can walk for a few miles... Seaweed was abundant but cleaned up in front of the resort....not that big of an issue for us. The staff were consistently friendly and helpful.....whatever you needed they accommodated. If your interested in golfing...go do it! We will definitely return.
Genuine Expedia guest review
Other trip Mar 20, 2015
Elizabeth
US
4.0 / 5Excellent
"Would've given all 5 stars, but for one thing!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had an absolute fabulous time here! I highly recommend upgrading to the Excellence Club level: private beach, private lounge with top shelf liquor, snacks throughout the day, excellent concierge service. The problem: we booked an Excellence Club Jr. Suite OCEANFRONT room. The room we were given was on the second level over looking part of a lazy river. You could just see the water of the ocean through a small opening between the trees. This is OCEAN-VIEW, not OCEANFRONT. My husband was happy with the room itself, and didn't want to deal with moving. I just felt we should have gotten what we paid for. During some visits to the Executive Club Lounge, we overheard several other couples complaining about not getting the room they paid for, particularly, paying for Oceanfront and not getting it. So, clearly this is common practice. If we returned to an Excellence Resort, I would make sure to get what I paid for. Also, there is no night life other than the 9:30 one hour show, which is good, but the resort comes to a crawl when it's over. They need a night club.
Genuine Expedia guest review
Other trip Mar 19, 2015
Cathy
US
5.0 / 5Outstanding
"beautiful hotel , good for decompression."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had great time although it was too short. The beach was beautiful and the hotel management keeps it in excellent conditions. I noticed that they are constantly cleaning the beach chairs and ashtrays and organizing everything . There is never any lack of towels chairs drinks or food. You are really pampered and well served.
Genuine Expedia guest review
Other trip Mar 17, 2015
Faye
US
5.0 / 5Outstanding
"great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
service hotel everything was great....food,rooms, comfort
Genuine Expedia guest review
Other trip Mar 17, 2015
tom
US
5.0 / 5Outstanding
"Would highly suggest this resort to anyone."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Perfect for couples that want to enjoy themselves.
Genuine Expedia guest review
Other trip Mar 16, 2015
Eric
US
5.0 / 5Outstanding
"Surprise and Delight"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were celebrating our 30 year wedding anniversary while we were there. Even though it didn't get booked when we made the reservation the staff gave us the anniversary package which included a dinner on the beach and a champagne breakfast on our balcony. When Omar found out it was our anniversary he brought us a special desert and champagne to celebrate at the beach. The excellent club was worth the upgrade, giving us a more private experience and a staff that desired to make every detail "excellent".
Genuine Expedia guest review
Other trip Mar 15, 2015
Tami
US
5.0 / 5Outstanding
"Amazing trip !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Unreal! The service was outstanding ...above and beyond at the Excellence ...would go back in a heartbeat!
Genuine Expedia guest review
Other trip Mar 14, 2015
emma
US
5.0 / 5Outstanding
"Best resort ever!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From the moment you arrive you are treated like royalty. This resort is by far the best I've stayed at and their people are inspired to provide truly outstanding service. If your at the pool bar Marta will mix you a great drink.
Genuine Expedia guest review
Other trip Mar 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Great adults only all inclusive."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel. Really good food for an all inclusive - lots of options. Gorgeous beach. Perfect if you're looking for a relaxing vacation or a party - options for everyone.
Genuine Expedia guest review
Other trip Mar 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful , well groomed hotel with private beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We just got back from a week stay at this hotel as we were celebrating our 25th anniversary. I can't say enough good things about this hotel. The room was huge with couch sitting area, spa tub and balcony with a sofa lounging bed. The staff was courteous and attentive to every need. The food was fabulous for an all inclusive and the drinks were good as well. The pools were beautiful and there were no problems getting chairs at either the beach or the numerous pools with very good waiters to bring you drinks. We enjoyed the tennis courts, pools, the beach which we long enough to take hour long walks. We didn't feel the need to leave the hotel at all. We liked it that you didn't have to get reservations to the restaurants but we would recommend that you go early to dinner by 6:30 if you don't want to wait for a table. We also liked it that there was no push by the hotel to tour the facilties to buy a timeshare as we have encountered elsewhere.
Genuine Expedia guest review
Other trip Mar 8, 2015
Tracy
US
5.0 / 5Outstanding
"1st Rate"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Having stayed at Excellence Playa Mujeres several times before this I only hoped it wold be as good. The hotel is better. The facilities remain comfortable and well maintained; the staff is excellent. I requested a room facing a specific direction. Not only was this waiting for me, but the room was spacious, comfortable, spotless. My favorite restaurant (Chez Isabelle) was better than usual - and the maitre'd and waiter joyous; the Mexican restaurant had improved! Even the beach food seemed of a higher order although the windiness of the beach is fierce for tacos. This is a first rate hotel with a first rate staff.
Genuine Expedia guest review
Other trip Mar 8, 2015
Ed
US
5.0 / 5Outstanding
"Exceptional Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff of Excellence Playa Mujeres provides outstanding service. Nothing is left to chance! This was our second visit and we will return again next year!!!!
Genuine Expedia guest review
Other trip Mar 6, 2015
Rocco
US
5.0 / 5Outstanding
"Excellence is a theme here; not just a name"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Top notch, friendly, helpful staff, good entertainment and amenities, good restaurants
Genuine Expedia guest review
Other trip Mar 6, 2015
A Traveler
US
4.0 / 5Excellent
"Very nice, if you like that sort of thing..."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed at EPM for 5 nights. The best parts of the experience were: the friendly staff, the pool and beach service, the weather, and the shower. The less-than-great aspects were: the food (no where near 5 star quality, and mostly pre-made), the factbthat sugar is added to every mixed drink, and the exclusion of wine from the included drink options.
Genuine Expedia guest review
Other trip Mar 6, 2015
murph
US
5.0 / 5Outstanding
"This place is AWESOME!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is the third time that my husband and I have stayed at the Excellence Playa Mujeres. It is like walking into paradise each time! They great you at the door with a cool cucumber wash cloth for your hands and face and a glass of champagne. The entire hotel, grounds, pools, and beach are just beautiful as are the people who work there. The staff is very friendly and accommodating. The rooms are beautiful. They tell you that the place is 98% full but it NEVER feels that way. With it being an adults only resort, there are no children or parents having melt downs. This place is heaven!!
Genuine Expedia guest review
Other trip Mar 5, 2015
Jane
US
5.0 / 5Outstanding
"Beautiful resort with a warm friendly staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Among the best vacations we have ever taken. Extremely relaxing! Highly recommend!
Genuine Expedia guest review
Other trip Mar 5, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My husband and I spent our 40th anniversary at Excellence Playa Mujeres. We had a wonderful time. Everyone was so kind and helpful! I hope we can return again!
Genuine Expedia guest review
Other trip Mar 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice property with wonderful service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I have been to Mexico about 15 times and this property has the best service. A nice feature is that 1/2 of the pools are heated which we enjoyed. The lazy river is fun and goes around much of the property which is very well maintained and nicely landscaped. There is a very good variety of restaurants and bars. The French was our favorite (Sea Bass) followed by the Lobster House (Lobster and clam chowder). If you want a casual lunch where you are in your bathing suit without a shirt there is a beach buffet with drinks and entertainment as well as a pizza oven at a bar adjacent to the pool. There are other lunch options in the restaurants as well. The bars carried premium booze such as Crown Royal, Bacardi and Baileys and they had Mexican beers as well as Bud and Bud Light. The lobby martini bar was beautiful and carried everything. You could not walk more than 50 yards away to find the next bar. The rooms were very nice and we really loved the balcony as it is very spacious with a table and chairs as well as a heart shaped bed. The bathroom shower was awesome with lot's of hot water and pressure. The configuration was a little open and if you went to the bathroom during the night you would wake up the person you are with. The entertainment in the courtyard as well as the theatre was very good and we took advantage of that most every night. From the beach you look out at Isles Mujeres which is accessible by ferry. There is a marina about .1 mile away via the beach.
Genuine Expedia guest review
Other trip Mar 4, 2015
Bill
US
5.0 / 5Outstanding
"Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
All of the employees have eye contact, greet you every time, are very kind and considerate. The service they give is above and beyond, they make everyone feel special!
Genuine Expedia guest review
Other trip Mar 3, 2015
Belva
US
5.0 / 5Outstanding
"Excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We have been to Mexico several times and have stated at numerous hotels. This was by far the best place yet and I will be planning a return trip! The food was great and the staff helpful and friendly. For someone wanting to relax and waited on this is the place.
Genuine Expedia guest review
Other trip Mar 1, 2015
kevin
US
5.0 / 5Outstanding
"Excellent adults only resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic experience. We have stayed at a Sandals and Secrets and this easily topped them all. Great service with everyone being friendly and helpful. The food at each restaurant was great with all top shelf alcohol. The only downside is nightlife as the shows were great but things ended at 11 and no DJ or dancing.
Genuine Expedia guest review
Other trip Feb 28, 2015
Daryl
US
5.0 / 5Outstanding
"Relaxing weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great staff. Good location, beach and private pool areas. The spa was incredible. When you pay a premium, it's about the small stuff being perfect. They achieved this. It was an amazing weekend getaway. Highly reccomended.
Genuine Hotels.com guest review
3 night trip Feb 20, 2015
Brandon
US
4.0 / 5Excellent
"Great Second Visit to Excellence"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This was our second year at the resort. It was wonderful again! The facilities are beautiful! Plenty of space to lounge and never felt crowded. Make sure to enjoy the free sailboats on the beach- great way to see that beautiful blue water. The spa services were fabulous. We also enjoyed the 'club level' that included a lounge area and special area on the beach. Service was excellent in all areas!! The only improvements I would suggest would be in the area of meals/food. Most meals were very nice, but in a couple of the restaurants I felt as if they were rushing us in and out instead of going at our own pace. Disappointed in the wine, but overall the quality of food/beverage was good. Portions are small but that gives you a chance to try appetizers and dessert! I would definitely recommend this to friends and hope to go back to one of the Excellence properties in the future.
Genuine Expedia guest review
Other trip Feb 27, 2015
Carol
US
5.0 / 5Outstanding
"fantastic we plan on coming back"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Gwendolyn and Job our day and evening concierge contacts were phenomenal. they went above and beyond making our stay extraordinary. I had credit card /cell phone issues. (forgot to notify them i was out of country). they were extremely helpful in aiding me to fix my problem. Also Gwen assisted us by making our dinners more convenient to our schedule. I can't thank her enough. I have found that it is the little things people do that make all the difference. thanks
Genuine Expedia guest review
Other trip Feb 27, 2015
Bill
US
4.0 / 5Excellent
"Excellent staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Overall this is a great resort. It is truly beautiful and very well maintained. There is an abundance of swimming pools, chaises and palapa's. We dined at most of the restaurants and found the food to be above average and in some cases excellent (Basmati, Hibachi). There are also many bars and servers and everyone is very generous with providing you with whatever you desire. All of the staff is excellent and eager to please. We loved that! I have to mention three things that prevent this hotel from being outstanding. First, as many reviews have mentioned, the beach is not as nice as in the Cancun hotel zone. The sand is not as white, the water has a lot of seaweed. Staff goes to great lengths to clear the seaweed and makes the best of the situation. We just decided to enjoy the pool areas instead of the beach but it was somewhat disappointing. Second, the bathroom being completely open to the rest of the room is a major problem no matter how comfortable you are with your room companion. It would be an easy fix for management to change the doors to the toilet. Third, there needs to be better soundproofing of the doors to the room. It is very noisy at night and early morning with staff pushing carts, etc.. If these last two things were corrected you would have a pretty close to perfect hotel. Still we had a great vacation and will recommend it to others.
Genuine Expedia guest review
Other trip Feb 26, 2015
Laura
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
LOVED this hotel! can't wait to return next year!!
Genuine Expedia guest review
Other trip Feb 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel, clean, great facilities. Work out room could have better air flow, but all in all good. Cezar, the bartender, at main bar is amazing! Close to airport.
Genuine Expedia guest review
Other trip Feb 24, 2015
N
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Its awesome I can express my feeling , there are only 2 thing not that good at the the hotel,, the grill restaurant not that much and the room service is slow. Everything was perfect
Genuine Expedia guest review
Other trip Feb 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Visit #2 PERFECTION again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A perfect place with all 5 star amenities Our second year here and still great. Every restaurant was Gourmet quality Amenities and sraff flawless All inclusive adult only resort lived up to it's bilong 2 years in a row ret
Genuine Expedia guest review
Other trip Feb 19, 2015
mental & dental
US
5.0 / 5Outstanding
"The hotel was beautiful and the staff very helpful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff members were extremely accommodating and the hotel is gorgeous! Great accommodations.
Genuine Expedia guest review
Other trip Feb 19, 2015
A Traveler
US
5.0 / 5Outstanding
"GREAT!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very enjoyable stay! Rooms are very nice. Food is wonderful and a nice selection to choose from. Premium drinks included. We are already planning a return trip.
Genuine Expedia guest review
Other trip Feb 18, 2015
Bubba
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Overall great stay. Highly recommend for a relaxing vacation. Staff very nice. Rooms nice. Decent food. Good drinks.
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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