"The opposite of Excellence"
it's a shame they screwed up this beautiful resort…worst food and service my husband and I have ever experienced. And it smelled like raw sewage. We travel to Mexico at least twice a year, and there are many far better places to stay. Also, they lied to us about their amenities then refused to refund us for unused nights when we wanted to leave. And […] their Wi-fi wasn't working. Horrible horrible hotel! Read moreGenuine Hotels.com guest review
"Great for Adults"
Food is not as good as I expected, but it's still good to stay for adults because it's so calm and you can be so relaxed.Genuine Hotels.com guest review
Me and my husband went to this hotel for our honeymoon, and we were definitely pleased with the experience. It was all adults which was nice. There were plenty of restaurants to choose from and the best part was that you did not have to wait or make reservations for dinner. The place was very clean, and plenty of activities to do to keep you occupied. […] We would definitely visit this resort again. Read moreGenuine Expedia guest review
"I think this hotel is totally over rated"
I booked this hotel after reading the reviews, we have been to Mexico many times with our kids ( 4 star hotels) and as we were going alone this time we thought we would go to the 5 star couples only resort. Totally over rated, no nicer than the Moon Palace etc, its in the middle of no where, - an $80.00 cab fare, 45 minute drive from the airport. Not […] a lot to do, breakfast buffet was terrible, the dinners were very nice, the staff were friendly and helpful. The room was probably the best thing, it was very nice and clean but when I'm on vacation I like to look out and see the ocean, there is no ocean view anywhere at this hotel. I expected so much more going by the reviews I had read, there are much nicer hotel out there. This hotel might be OK for newly weds or people who have been dating a short time and they want to do nothing only spend time together but personally I thought it was pretty boring. I wont be going back. Read moreGenuine Expedia guest review
"We are in Love with Excellence Playa Mujeres"
The resort is absolutely breathtaking. The grounds and rooms are immaculate. The staff is wonderful and go over and beyond to cater and pamper you. The food is delish and there are so many options to choose from. Fine dining every evening and activities, classes, games and live shows and music are all top rated!! We are absolutely in love with Excellence […] Playa Mujeres and we can't wait to go back ! Read moreGenuine Expedia guest review
"The best resort in Mexico!"
This was our third time in 3 years & we can't wait to go back. Grounds are immaculate, rooms are spotless & the staff is so friendly and hard working. The quality of food at the restaurants is also wonderful! This is the first year we tried out the spa. We got THE best couples massage & pedicures while we sipped champagne and ate chocolate covered strawberries. […] Highly recommend! Read moreGenuine Expedia guest review
"We can't stay away!!!"
This is the sixth time my wife and I have chosen to stay at the Excellence Playa Muejeres Resort. Having stayed at many other all inclusives (including their sister resorts in Riviera Maya 3x and Punts Cuna 2x) over the years we originally found this resort be one of the most beautiful well maintained properties we had seen. It by far had the best cuisine […] of any all inclusive we had visited and the staff is second to none. And amazingly it continues to meet those standards every time we visit. We have met many other vacationers who have felt the same way an now make this resort their stay of choice. We can't wait to go back and are already planning our visit next year for new years. Read moreGenuine Expedia guest review
"Superb Luxury All Inclusive Adults Only hotel"
Our fourth time staying here in the last 5 years. Everything you can expect from an all inclusive luxury hotel. Great food (9 restaurants, Chez Isabel and Spice were our favorite), great selection of drinks and superb service. In room dining available around the clock, bars open early and stay open late and several fantastic pools around the resort […] . Read moreGenuine Expedia guest review
"Awesome, comfortable, and relaxing away from home."
Great all inclusive resort. Decent food. Soft sand. Good entertainment in theater. So much more to say but not enough space.Genuine Expedia guest review
"Didn't want to go home"
We had an awesome time. What ever we want We had an awesome time at this hotel. We will be returning. My husband really enjoyed the swim up bar. I would recommend this honeymoon to all my friend and familyGenuine Expedia guest review
"Second honeymoon in paradise..."
My husband and I couldn't believe our luck having booked the Excellence Playa Mujeres based only on expedia reviews and pictures on their web page. It was everything they promised and more! Location is somewhat remote, so if you're looking to be "where the action is", this is not the place for you. But if you are looking for a romantic evenings together […] on a beach bed under the stars, this is definitely your place. And the food was AMAZING! Read moreGenuine Expedia guest review
Excellent in every aspect ! No complaintsGenuine Expedia guest review
"Great Adults-Only All-Inclusive in Playa Mujeres"
First impression = wow! We arranged a private transfer through the hotel. It was $145 roundtrip but Julio was so pleasant and came to pick us up curbside in a pristine luxury SUV. Pulling up to the hotel, the doorman took our bags an escorted us (by name) to the front desk for check in where we were instantly handed a glass of champagne. The lobby is […] beautiful, open air and marble floor to ceiling. Very grand! Our room was not ready for check in, but we were given a buzzer and map of the property, which was more like a compound. My husband and I did a tour of the pools and sat down for a poolside, ocean-view lunch and some mango tangos (one of the signature drinks). When we were buzzed for our room, we were pleasantly surprised. The modern elegance has a bit of an Asian flair. We were upgraded to a swim up room, facing the spa due to an anniversary trip. Buildings 1-5 are on the quieter side but farther from the main pool and bars. If you're looking to be close to all the action you will probably need to pay for ocean view. The pools were all very clean, had various floats laying around, loungers in the water, and even hammocks draped over the pool to lounge in when you got too hot. Pass on Toscana for dinner if you're Italian - not great. Flavor Market's tapas are really good! Breakfast buffet was surprisingly good. The only things NOT included at this all inclusive are motorized water sports and bottles of wine at dinner. Go with other couples to make the most of your trip Read moreGenuine Expedia guest review
"Beautiful resort with awesome food!"
Was there last week and thoroughly enjoyed it! The food was amazing (except desserts which were so so), staff was super friendly and couldn't have asked for better service. Overall very nice resort and would live to go again!Genuine Expedia guest review
From the moment you arrive you will be treated as though you are the only guests. The staff was friendly and ready to help with ANY question we had about the hotel and surrounding areas. We were in awe when entering our room. We got the two-story roof top terrace room in the Excellence Club. It was fantastic! The food was great and I was only sad that […] we did not get to try all of the restaurants. It's important to note that this hotel is located a good 15 - 20 minutes away from downtown Cancun, the hotel zone, and ferry dock. It did not impair our ability to go on excursions or explore. I would suggest however that you plan accordingly. Read moreGenuine Expedia guest review
You cannot ask for any more from a resort destination. The service here is IMPECCABLE. You truly get the feeling that the entire staff would rather be doing nothing else than making your experience more enjoyable. The pools are great, the beach is beautiful and rooms are well-appointed. Each of the restaurants is legitimately very good (not just "good […] for an all-inclusive"). Basmati (Indian) or Chez Isabelle (French) are the best, but all are tasty and have good menus. I recommend upgrading to the Excellence Club for some added pools, separate beach area, private lounges and a few other nice amenities. Please note this is an adults-only resort (which is perfect) but there is a family-friendly one next door if needed. Overall, you cannot find a better resort anywhere in the Caribbean. Read moreGenuine Expedia guest review
"A premier adult all-inclusive."
This resort has it all. If you are looking to vacation in the Cancun/Riviera Maya areas of Mexico, save yourself a lot of research time and just book EPM. The staff are excellent. We especially looked forward to relaxing at the Martini bar as Cesar, Hugo and Fidencio were outstanding bartenders. The choices for dining are great. The suites are just […] what you would want. The landscaping is immaculate. The main pool and swim-up bar were perfect for us. Read moreGenuine Expedia guest review
"Disappointing Expedia Package"
Missed first night stay because of connecting flight and received no compensation from hotel.Genuine Expedia guest review
"Lovely Hotel with Horrible Beds"
The hotel stay was very enjoyable. The hotel bed on the other hand were absolutely horrible. For as much as this hotel stay cost, you would think they would have nicer mattresses for the guests to sleep on. The spa was also not as nice as I would have hoped. There were cracks in the wall and on the floor and they had cords everywhere and not tucked […] away, so it didn't look very presentable. Read moreGenuine Expedia guest review
Overall great experience! The only disappointment was we requested a king size bed long ago when I made the reservation. When we checked in, we were told there were no king rooms available only rooms with two double beds. Not comfortable at all. We were checking out on Sunday, and got a call on Saturday night that a king room did become available. At […] this point there was no use in switching rooms for just one night. We were also told that the beds would be pushed together, which by evening they were not. We had to do it ourselves. Other than that, it was a great vacation and wonderful hotel. Read moreGenuine Expedia guest review
We loved our room and enjoyed our stay. The pools were excellent as well as the service. There was something for everyone in the food and drink area whether you preferred exotic or plain. Enjoyed the white sand beach but unfotunately, the beach water was filled with seaweed and not enjoyable. Very good entertainmentbeach night.Genuine Expedia guest review
"Me and my wife had a great vacation!"
We just got back from a week vacation that was fantastic. We typically go to the Caribbean but decided to change it up, this is our second trip to Cancun but first to this report. The sea weed on the beach kind of sucked but I assume it was the recent bad weather or the time of year. Many guests told us it is not normally like that and the staff worked […] hard to keep it cleaned up. They were constantly working to keep the grounds in perfect condition and it showed. Two of the seven days were rain but the resort had plenty to entertain us. We loved the resort, it is a beautiful facility. The staff is awesome, always friendly and willing to do whatever is needed to make sure you are having a great time. Like anywhere 99.9% of the guests were great, we met a lot of great people and avoided the other 0.1% . I suggest using the concierge (Vilma was fantastic) for private airport transfer and excursions. The cost difference was minimal compared to the comfort, convenience, and time it saved. The food and drinks were very good and comparable to other top all inclusives. If you go I hope you enjoy it as much as we did. Read moreGenuine Expedia guest review
Everything was fabulous, well kept, Great Food...very pretty wedding was had ...with awesome hor dourves and Great wait staff!Genuine Expedia guest review
"the staff is top rate the facilities top rate."
had fun with all that is offered at hotel didnt even have a chance to try out every place to eat.Genuine Expedia guest review
"Monica & Brian Wedding Honeymoon!"
Our trip was awesome! The staff was so nice and very helpful when we needed anything. Velma the concierge and Cesar the bellhop were fantastic. They made us feel very welcome and comfortable. It was truly one of the best vacations we ever had. I would recommend arranging transportation with the hotel. We did not do this and it was a little difficult […] coming out of the airport. As for everything else, we can not say enough good things about it. We definitely want to go back, and this time with a bigger group. Read moreGenuine Expedia guest review
Excellence Playa Mujeres knows how to treat people. Wonderful amenities, great food, great drinks, and great people. I would definitely come back to this resort or another excellence resort. It would be nice if they upgraded their wifi access and the toilet paper, but besides that it was an amazing vacation.Genuine Expedia guest review
"Nice hotel on a secluded beach"
I went to this resort with my boyfriend and we had a great time. We both struggled to find anything wrong with the place. The food was amazing and you could always ask for more if you wanted it. The drinks were great and the bartenders were always prompt on refilling them. The beach is gorgeous, but it does get raked in the morning. We took a day trip […] to the island near by through the hotel and it was definitely worth the money. It was nice to get away from the resort for a day, not that you need to! Overall, there is very little you can complain about if you stay here. It's a great resort!! Read moreGenuine Expedia guest review
"Beautiful hotel, super clean, friendly staff!"
The most beautiful resort I have stayed at! The staff is so welcoming and friendly, you feel right at home. The resort is quiet and relaxing and the pool side is fantastic! If I were ever to go back there wouldn't be any other resort I'd stay at!Genuine Expedia guest review
"Excellence Playa Mujeres IS excellent"
Wonderful overall experience. Great food, great rooms and staff. Everyone is very helpful.Genuine Expedia guest review
"Beautiful hotel. A little too secluded."
The hotel was absolutely beautiful and the staff were amazing. The property is very well kept. Although our room had a musty smell to it. It is very humid there. A better air filtration system would be nice. The beach is beautiful but small and alot of sea weed. Not much to do there unless your into water sports. They do have a gym. They did have some […] very nice shows in the evenings for entertainment. If you're looking for a quiet place to get away and don't care about doing anything else, this place is wonderful. After about 3-4 days we started to get a little bored. You can only eat and drink so much. There is nothing nearby that is walkable. You would have to take a cab. Read moreGenuine Expedia guest review
"5 Star Service!"
My boyfriend and I picked this hotel based off of a friends referral. It exceeded our expectations even beyond what our friends told us it would be like. Everything was planned out and well organized. The food was fantastic with so many choices. Also, the service is 5 star, from the housekeeping to the bus boys and the servers especially. Everyone makes […] you feel like you are their number one priority which makes relaxing that much easier. The beach was not in the best condition, yet they were improving it every day. It is still a beautiful site and you still get the beach feel but the ocean isn't recommended to swim in, which was fine because their is plenty of pool to go around. Read moreGenuine Expedia guest review
"Great amenities but bad service."
Hotel is new and modern, good beach and great food selection. However, service is not worth the money spent. Almost everyday I had to call and ask to clean my room or to change towels or to refill a minibar. Bartenders were rude and not trained well. In my last day I had to carry my luggage myself after waiting of belly boy for 20 min.Genuine Expedia guest review
"Excellence Playa Mujeres is AMAZING!"
Excellence Playa Mujeres is easily the best hotel and vacation we've had. We would whole-heartedly recommend it to our family and friends (and have already done so)!Genuine Expedia guest review
"Great place. Great service."
It seemed as if everything was well thought out. Attention to detailing the room, furnishings, amenities.Genuine Expedia guest review
"Best all-inclusive yet!"
Just returned home from Excellence PM, everything was wonderful. Top-notch resort with top-notch staffing. After being to 4 all-inclusives, this one was the best by far.Genuine Expedia guest review
From the moment Roberto picked us up from the airport I knew we were in good hands. Everyone was so nice and helpful. They wanted to bring you drinks, help you find something, or make your experience better. We made friends with Julian the bartender immediately the first day and he remembered us every day after that. The bar tenders were always nice […] and excouraging you to have a good time. The food was also great! The wood-stove pizza's by the pool were perfect for lunch and we ate them everyday. The Lobster from the Lobster house was great as well as the Halloween buffet they put out. We never had a bad meal. We were sad to leave but Sergio drove us back to the airport in style and we vowed to come back again next year, and hopefully the year after that. It was that awesome. Read moreGenuine Expedia guest review
"First and best vacation ever!"
We were at the Excellence for 3.5 days and we enjoyed everyday we were there even though the weather wasn't great. There are 9 different restaurants to choose from with bars everywhere. The resort also has a lazy river, and a pool bar. The hotel staff is very friendly, everyone you walk by says hello, and they are very accomodating!Genuine Expedia guest review
"Go Excellence or stay home"
My wife and I are wedding photographers who visited the Excellence Playa Mujeres in April 2010 for a wedding we were shooting there. When we discussed the ideal trip to celebrate our own ten year anniversary, we thought immediately of this fantastic place. The resort is incredible with its many restaurants and bars and supreme staff. There's never any […] shortage of helpfulness and there aren't any screaming kids either. If you're looking for extreme relaxation and the perfect experience, this is it. Read moreGenuine Expedia guest review
We celebrated our honeymoon at Excellence- Playa Mujeres. The staff is incredible and could not have done more to make our stay wonderful. The food is delicious, drinks are great, rooms are clean, and it's an easy trip from Cancun airport. Highly recommend! You won't be disappointed!Genuine Expedia guest review
Can't wait to go back!Genuine Expedia guest review
"What a wonderful time"
My wife and I went here for our 8th anniversary. It was a beautiful hotel and the staff are very helpful and service oriented. The food was wonderful and the Indian restaurant was surprisingly authentic and one of the best hidden gems in the place. We spent 10 days and would definitely come back to this hotel. The only downside to the hotel is that […] it is very far from the airport, so getting to and from took a while, as well as going to any activities. But it does lend to a very quiet and relaxing atmosphere. While you can have a lot of fun, it is not the party atmosphere of some other locations. It is a very romantic setting and we loved that it was adults only. With the romance factor in mind, there is a bit of privacy issue with the restroom. While it was not an issue for my wife and I, I could see potentially embarrassing situations with new couples on their first romantic getaway together. But with a well timed walk to allow each other some privacy, this too can be overcome. Read moreGenuine Expedia guest review
"Great hotel staff great very clean food excellent"
3rd time there staff is wonderful. Management truly concerned about people's enjoyment Top shelf all the way aroundGenuine Expedia guest review
"Amazing honeymoon atmosphere!"
My husband and I came here for our honeymoon and boy, were we surprised! This hotel is absolutely amazing! As soon as we arrived to the hotel, we were treated to first class service (cool towel, champaign, personal tour of the grounds, etc)! Absolutey beautiful!!! Our room was stunning! Huge bed, endless bar, gigantic shower, jacuzzi, and a private […] deck with a pool/waterfall! The staff went above and beyond to ensure we were happy! The food was delicious-not what you expect from an all-inclusive hotel. Plenty of activities were offered from sunrise until nightfall. This place is absolutely amazing! If you're looking for a one of a kind honeymoon experience, don't hesitate to book here! We were already planning our return visit while we were there! Read moreGenuine Expedia guest review
We stayed here for our honeymoon in October. It was the perfect resort for a honeymoon and for any other adult vacation for that matter! They were so accommodating and friendly. The food was awesome and the rooms were beautiful. Well definitely be back next year! Thank you to Fredi and Armando for giving us a beautiful honeymoon dinner in a bungalow […] after the rain washed out our plans for dinner on the beach! Read moreGenuine Expedia guest review
"Best all inclusive I have ever stayed at."
I will make this quick as being a person who uses these reviews to really decide where to stay, I figure everyone else will to. As the title says, it truly was the best I have ever been to. The hotel itself was amazing. The service and staff were top notch. The Excellence Club would really do anything for you. Short story, I lost my prescription sun […] glasses in the ocean on the jetskii's, I told the Excellence Club this and asked if they could somehow get the clip ons for regular glasses. They did, and ended up getting them for me the next day. That is truly remarkable customer service. The only things I would say needs work is, 1) The desserts. They did not have good desserts really anywhere. The best was the tempura ice cream at Spice. Everywhere else, not good. Creme Brulee was not creme brulee. More like flan. 2) The internet was good (for Mexico) but could be improved upon. Not even sure if that's possible, but you are also on vacation, so the best internet it not required. 3) The beds are extremely hard. I vaguely heard they had something they could put on top of the bed to make it softer, but was not really sure. 4) Check -in for Excellence Club members. Being a member of the Excellence Club, check in should have been a lot quicker. We saw people who had regular check in, get into their room's a lot quicker than us. We had to wait around for almost 20 minutes. What an amazing place I will never forget. Read moreGenuine Expedia guest review
"A lovely melody with a few too sharp notes"
This was my second stay at Excellence, and while it's still a fantastic place to get away from it all, this stay didn't quite measure up to my first stay. The property is gorgeous and stunningly clean, everywhere. You'd be hard pressed to find more gracious, sincere and welcoming people in one place than the staff you find at Excellence. There were […] a few exceptions -- one staff member asked that we use his name in an internet property review. That set wrong. One pool service was a tiny bit surly. Other than that, the staff is unbelievable! No task is too big or too small. The rooms are almost perfection -- good temperature control, spacious, the world's most relaxing and roomy shower. The room was obviously designed for tall people, because the mirrors are almost too high to see into, and I had to practically run and jump to get in bed. Also, the bed is very, very firm. Cruising around the lazy river on a raft with a tropical drink in hand is about as relaxing as it gets. There's livelier action at the main pool with a swim-up bar. Plenty of space for quiet and party pool time. So something for everyone. The beach has eroded since 2010. It's a much narrower slice of soft sand. There was a ton of sea grass during our stay as well. Due to less space and high occupancy, the beach was far too crowded to really enjoy. I'm not sure that's fixable without some help from Mother Nature, but I wouldn't recommend this hotel if the beach is your absolute passion. Read moreGenuine Expedia guest review
everything about the hotel, food, beach, landscaping is amazing... Cesar at the Martini Bar is outstanding and a huge asset to the hotel.Genuine Expedia guest review
"Be ready to party"
It was very "spring break"- if you want a party it's a place for you. If you want to relax it may not. Be- though the spa is unbelievable!Genuine Expedia guest review
We always have a wonderful time at Excellence. One of the best all inclusives. The staff couldn't be any friendlier and it never seems to be dependent on if you are tipping or not (but please tip!). The new Indian restaurant is very good. We paid extra for Excellence club on this trip and through it was quite worth the extra money to have more space […] at the beach. Read moreGenuine Expedia guest review
"Nicest Mexican resort by far"
The Excellence hotel has truly perfected the all-inclusive experience. The restaurants are amazing and DO NOT require a reservation, which is fabulous! There are delicious food options 24 hours a day, from snacks at the pool to a theme lunch everyday on the beach. All of the restaurants were great and if you didn't like something you could order something […] else! There is also a smoothie bar that offers fresh fruit smoothies all day long. Alcohol is top shelf with GOOD beer options- Corona, Bud, etc. The pool is beautiful, with a great beach view. The staff is friendly and extremely conscientious. My husband was bit by a jelly fish and they had a doctor call our room to give him advice on how to care for the bite! They catered to our every need. My husband and I have stayed in Mexico 6 times together and this is the best resort by far! Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )