Other then promising an "ocean view" that did not exist due to foliage blocking view the hotel was as promisedGenuine Hotels.com guest review
Hotel was good, service was great, food was average.Genuine Hotels.com guest review
Beautiful resort, wonderful staff, and great beach. Lots of activities and restaurant choices. Food is good, but not blow your mind good (as I usually expect at all inclusives). Bed was a bit on the hard side, but they will bring a mattress topper if requested. Actually, they will bring dang near anything if requested. Loved it! Would go back tomor […] row! Read moreGenuine Hotels.com guest review
"Honeymoon in paradise"
Our stay for our honeymoon was amazing! Beautiful setting, excellent food and impeccable service. Couldn't ask for anything more!!!Genuine Expedia guest review
Célèbreing our 25 yr anniversary ... First time at excellence.., will be back next year,and next,etcGenuine Expedia guest review
"Nice hotel , very clean and very friendly staff."
Nice hotel , beach is full of algae but they cleaning whole day. Food is good but could be better for 5 star hotel. First day i was in suite swim out, and i did upgrade for exselense sweet swim out. They saying its a diffident menu for room service and private pools for excellence club guest only. Not true it's absolutely the same for every guest in […] the hotel. The only diffidence is a private beach for excellence club.The same beach divided on 2 parts and you not getting anything extra than regular beach. Waist of money. Hotel is very very clean. I would suggest them to spend little more money on entertainment, the show is very cheap and not worthed to spend time for it. Read moreGenuine Expedia guest review
"Great relaxing honeymoon destination!"
Great place awesome staff! Felt completely spoiled and taken care of. They really go above and beyond! Only negative is that it is Far from the city if you want to go into the city expect to pay about $80 round trip.Genuine Expedia guest review
"Great 35 Year Anniversary"
Past reviews are real ... the staff really does make this place! Raul at the Excellence Club beach ... was the best. We want to adopt him and take him home. But, every staff member we met had an amazing attitude and smile. All willing to help. And how do they remember your names??! We upgraded to Excellence Club and think it was worth it. We were never […] wanting for anything, and if we were, we just mentioned it and it was taken care of. With a HUGE smile and "my pleasure". The food was some excellent, others -- just ok. Some things didn't have as much flavor as we expected (mostly Mexican food ... could it be we American's put too much salsa on everything?), but other foods had amazing blends of spices and flavors. There have been reviews saying portion sizes are small. Let me tell you, we were NEVER hungry the whole 7 days we were there! Some times we wish we were! With something open to order food from 24/7, it's your fault if you did not get enough. Shows were ok. Kind of reminded me of cruise entertainment. Speakers were a bit too loud on some shows. The Magician/Comedian was was VERY good, as was the Michael Jackson show. Another show had some crazy acrobatics going on. Weather was mixed during our trip. Not their fault. We actually had better weather than was forecast. Our romantic dinner on the beach was cancelled 3 times, and we ended up having it in a romantic corner of one of the restaurants. All good. Love this place. Read moreGenuine Expedia guest review
Absolutely amazing! Exceeded our expectations! Food was amazing. Resort was gorgeous. And the staff was amazing.Genuine Expedia guest review
"Nice hotel to celebrate our 10 days honeymoon."
My overall experience at the excellence playa mujeres was great. The only down fall to the resort was the fact that their pools were not heated throughout the winter season and most of the attractions were at far proximity to the strip of Cancun. Otherwise, the staff service and room service was excellent. The restaurants experience were amazing except […] this one particular one named Barcelona. My husband and I both experienced the worst service, it took too long for the food service and the taste was not to our standard. I would recommend this resort to a friend however I would definitely reconsider another resort for my next visit. Read moreGenuine Expedia guest review
"Maybe we just had bad luck????"
Like many of you I wanted this trip to be amazing. It was our 10 year anniversary and we were willing to spend more than we had in the past. The hotel grounds-amazing, the room-amazing, the beds SUPER comfortable, the double shower - amazing!!, the service-AMAZING. I never once waited for a drink or not once was there not a nice person to help me with […] questions etc.. The drinks plenty strong and top shelf for sure! . The food - not so amazing, the room service - just okay, slow, 40 to 60 minutes slow. The beach wasn't as wide as I thought and the water not as clear and as blue as I have come to expect from the Riviera Maya (this was our 4th trip to the area). The Agave Mexican restaurant left a lot to desire from a Mexican Restaurant in Mexico! We were in the 7000 block of rooms. We were right beside a bar and the "entertainment area". In the room we could hear the people at the bar till way into the early morning, laughing and yelling and having very loud conversations and over all a good time. Maybe I am just "old" but at 40 years old with a 4 and 6 year old I was hoping to get quite time with my husband. This place is beautiful, do not get me wrong! The champagne and cool towels on arrival were awesome; it was just the rest of the stay that was okay. Maybe for our 15 or 20 year we will time Secrets Maroma. I hope this helps if you are totally stressed like I was about making the right call Read moreGenuine Expedia guest review
"Third amazing vacation at Exellence Playa Mujeres"
This was our my husband's and my third time at Excellence Playa Mujeres and it was just as amazing as the previous times. We stayed for two weeks and as always were absolutely wowed by the friendly and efficient staff. The resort is kept so clean and immaculate it really is a joy to take a walk around and see so much professionalism and dedication. […] The food at all restaurants and room service was spectacular. For the first time we tried Basmati, the Indian restaurant and fell in love with it. If you are a little adventurous, try it. It is really great food. The pizzas served at the beach are a must, too. Simply enjoying a freshly baked pizza looking at the beautiful water is a joy.The breakfast buffet at Toscana is great, too. They have a great selection of healthy food such as fresh juices and wonderful fruit. My husband and I love the swim up suite and had one for the third time in a row. In our opinion, you can't beat the privacy and convenience. A swim up suite offers a lot more shade, though. If you love tanning all day long, I would recommend a two story roof top terrace suite. You get a lot more sun there. The management and staff really went out of their way for us this time. My husband and I have stayed at many nice hotels all over the world but staff like exists at the Excellence Playa Mujeres, we have not found anywhere else. Thank you to the EPM team for making it so special for us again and again! We will be back next year for sure. Read moreGenuine Expedia guest review
"Almost Perfect but..."
We have been to many all-inclusive resorts in Mexico and found this one to be one of the best. The people, food, rooms and grounds were almost perfect. The disappointment for us was the beach. It may be because of the time of year, but the deep mounds of seaweed on the beach and in the water made it almost impossible to enjoy the beach. One major factor […] for us when selecting a beach-front property is that we are able to walk long distances on a nice clean beach, but here they really messed it up. Instead of having several ground crew staff a couple of days out there raking and bagging, there was a tractor that was going by routinely that was not just annoying, but also we saw just pushed the seaweed back into the water. It's like the leaf-blower strategy where instead of raking your leaves in your yard and bagging them to be disposed of elsewhere, you blow them into your neighbors yard only for them to come right back. It was smelly and just ruined the beach for us. Read moreGenuine Expedia guest review
I loved the whole experience of the stay and the staff was greatGenuine Expedia guest review
"Food Poisoning Ruined the Whole Trip"
My husband and I have our own business and don't have much spare time. Therefore, we only have one week a year to take a trip somewhere to relax. We booked this trip several months in advance and we have been counting down the days. Of course, we used Tripadvisor and researched like crazy before we decided on a resort and thought that we would treat […] ourselves with Excellence Playa Mujeres since we heard so many great things. We have done the all-inclusive resort before at LIVE Aqua last year in Cancun and loved it so we thought we would splurge on this resort. We got the roof top terrace and Excellence Club. Needless to say, the service once we enter the resort was good, very comparable to what we experienced last time we were in Mexico and we expected nothing less from a resort ranked so well. What we did not expect was to get food poisoning. Now, I know what the resort will say. I've seen their response to bad review. Something like: " We would like to thank you for providing feedback on our resort in order to better serve our guests. While many people find that our resort has a lot of positive aspects, we regret that your stay was not up to standard......this is an isolated incident which we can discuss with you ....AND THEY PROVIDE YO AN E-MAIL ADDRESS to talk about it personally. They say that have high standards and that no one else experienced the say thing. Well, not everyone responds the same way or show signs to symptoms of food poisoning. So disappointed. Read moreGenuine Expedia guest review
"Best Vacation Ever!"
From start to finish absolute bliss. Champagne greeting and pleasant check in. Well worth every dime. Looking forward to doing it again.Genuine Expedia guest review
"Very secure and Isolated."
Very nice hotel. Lots to drink and many varieties of restaurants to choose from. If you plan on leaving the resort to go into town it's about 30 minutes away and will be expensive by taxi. Best to stay at the resort for entertainment. The beach had a lot of seaweed wash up on shore that they swept up hourly. Not sure if it was the time of year (we went […] in November) or if it happens all the time. If you aren't a night owl then request a room away from the nightly entertainment. It is loud and you can hear it from your room. Overall it was nice and I'd recommend it. Read moreGenuine Expedia guest review
"Perfact Resort I ever seen!!!!"
there's nothing I can say, only one I can say is that perfact!!!!!! I will visit next year as wedding anniversary!!!!Genuine Hotels.com guest review
"Loved everything but the dress code"
First timers for an all inclusive, we are spoiled now. The hydro spa was a great experience and the couples massage on the beach was awesome. We would totally do that again. Food was good, Spice was the best but we aren't huge foodies. Champaign at arrival was nice and the staff when I cut my hand was attentive and thorough. The dress code i do respect. […] However, my husband who loves to dress well, was turned away from the Tapas restaurant because of his $80 silk blend shorted, collared shirt and closed toes shoes - only to see a lady walk out after her meal in frayed cutoffs, flip flops and a wife beater - literally! They need to bring some equity to the men's dress code, that was absolutely ridiculous! Read moreGenuine Expedia guest review
"It was amazing!"
Easily the nicest resort I've ever stayed at! The staff was wonderful, the food was amazing and the bars were great. One thing I would mention is make sure you bring a few pairs of nice pants and dressier shirts, all the resturants have a "dress code" for dinners. I wasn't expextimg that and had to make a trip to the mall down the street to pick up […] a pair of slacks. Read moreGenuine Expedia guest review
"The best hotel that I've ever experienced! EVER!"
Where should I start? My fiancé and I were looking for a great couples vacation and decided on Excellence Playa Mujeres. It was the greatest decision EVER! The grounds are absolutely GORGEOUS, the views are picturesque and simply stunning from literally every angle. We booked a swim up suite, it had a very spacious walk out from our room with table […] and chairs and two lounge chairs. The lazy river outside the room was private and extremely relaxing with hammocks above the water. The room was very clean and almost brand new. The restaurants were vast and included Asian, Mexican, Italian, French, etc., delicious choices for every palate. The service was impeccable!!!!! Everyone was so friendly and would always acknowledge you and try their best to accommodate every need. The beach was beautiful and simply relaxing, the nightly shows were very enjoyable and fun, never a boring night. I can't say enough about Excellence Playa Mujeres, I recommend it to everyone who would love a great vacation. Cancun is simply stunning and Excellence did it justice. Everywhere I go, I will always compare it to Excellence Playa Mujeres!!! Read moreGenuine Expedia guest review
"Beautiful resort, Great for groups"
Went Oct. 29 - Nov 2. Great weather. Very accommodating staff. Group of 6, 3 couples and we requested rooms close to one another. The food was excellent and they had tables to seat us all. We stayed by the pool most days, the guys went golfing which is just down the road. They pick you up at your resort, provide everything you need, and the attendants […] for the course will even help you snap a pic with Coco, the crocodile at the 9th hole. Everything about the trip was fantastic. Read moreGenuine Expedia guest review
"Ultimate vacation escape!"
Fantastic resort. Very friendly and helpful staff. Superior accommodations and every bit what was expected and more. Good variety of food and beverage. Only suggestion would be to improve in the pastries and dessert quality and varieties.Genuine Expedia guest review
It was outstanding the greatest everGenuine Hotels.com guest review
"One word says it all EXCELLENCE"
I have read a lot of reviews on here, so my expectations were pretty high. Well EXCELLENCE Delivered!!!! We have stayed at some really nice places in Jamaica, St Thomas, Ft Lauderdale, and this is our 3rd trip to Mexico all great places with no issues and would highly recommend all of them. However, the big difference is the people at Excellence go […] out of there way to make you happy!!!! They really care. Some Thanks to Furricell on the beach, Gladys by the pool, Veronica and Pelipe (Felipe?) as entertainment hosts and of course Oscar at the Indian restaurant. Hope I spelled the names correctly. TRUST ME YOU WONT BE DISAPPOINTED!!! Read moreGenuine Expedia guest review
"Beautiful hotel excellent service"
Excellence had everything you could want in a hotel and more. Every expectation we had was exceeded.Genuine Expedia guest review
"Fantastic Overall Experience!!!!"
This was our first adults only, all inclusive and I do not think anything could ever come close to topping our trip. Every detail at this resort was thought out and well represented.Genuine Expedia guest review
"Best All Inclusive!"
Beautiful resort, staff is very welcoming and very friendly. It's like being in your own little paradise, you can easily forget about "the real world," here. Rooms are beautiful and showers are amazing! Large outdoor beds in patios are perfect for napping. We will definitely be going back to this home away from home.Genuine Expedia guest review
"Great hotel and staff. the area is nice and secure"
great time will visit again. very clean and the food is great.Genuine Expedia guest review
"great place and people"
from the room service to service on the beach, its a great place. we got a bottle of champagne first night because we are a returning couple and one on the last night wishing us a safe and pleasant trip home. unbeatable!Genuine Expedia guest review
Our room had a pool view, and on the bottom floor, it walked out directly to a pool. I love that there is a party pool, a volleyball pool, a quiet lazy river pool, etc. So whether I was interested in a swim up bar, poolside activities, reading in a quiet environment, or just floating in the sun, there was always an opportunity to do so.Genuine Expedia guest review
We have stayed at this resort for since it first opened 8 years ago and have seen no reason t go any where elseGenuine Expedia guest review
My new husband and I went to Excellence Playa Mujeres for our honeymoon. The grounds are gorgeous and clean, and you can tell they take a lot of pride in keeping the hotel nice. I will say the food was slightly disappointing, especially the room service. The quality of the room service food was noticeably lower than the food in the restaurants. The […] restaurants were ok, but I wasn't blown away. The service, however, was impeccable and every waiter we had was great. The shows at night were fun and the drinks kept coming all night. My favorite was the Martini bar. The bartender there Cesar was amazing and a lot of fun. We got the excellence package which I probably won't do again. We barely used the private pools and the upgraded alcohol just isn't worth that much more extra money. The lounges were always empty because everyone wanted to be in the action and having fun with other couples. I will suggest that everyone bring bug spray because we got eaten alive and the shop charges $20 for bug spray which is insane. Overall, I would come back, but I would also prefer a place with more culture and Mexican influence. The whole area felt like a tourist city and we barely got to experience any Mexican culture, food, or entertainment. Read moreGenuine Expedia guest review
"Great All Inclusive..."
Been to 4 all inclusives in the Yucatan Peninsula, by far the best food ever!! Loved Toscana!!Genuine Expedia guest review
"Great resort experience"
My wife and I had a great stay at excellence. We loved the food, the beach, and the pools. The only thing we have any complaints about is the bed. It was very hard. Not very comfortable. The pillows were flat and had little cushion. Everything else was amazing.Genuine Expedia guest review
"2nd trip to this resort"
Again the staff was Excellence... A great relaxing experience was what we had for a second trip. I didn't believe it could be as incredible as the 1st trip but the staff took great care of us. Excellence was a perfect description of the service we experienced. A great place to rekindle romance and reconnect with your lover.Genuine Expedia guest review
"If you're not happy here....."
...then you must be a miserable person. Incredible vacation! We had so much fun and everyone was so nice and catered to our every request whether expressed or assumed. Never thought all- inclusive could be this nice. The food was awesome from room service, breakfast, buffets, restaurants, all of it was great (maybe the French restaurant was an 8 out […] of 10). We're going back in March 2015 as well as October. we found our new favorite vacation spot! Cheers! Read moreGenuine Expedia guest review
"Rooftop Suite is a MUST!!"
This place is amazing, the Staff is bar none the best I have ever seen or been around. The Staff is so courteous and outstanding. They all stand up to help folks out and and take care of you. They truly treat everyone like royalty. The best is beach volleyball and water volleyball. The drinks were all top shelf, along with the pizza by the pool from […] the brick oven. Thank you Excellence for making this an awesome trip!! We will be back. We were in 8405 non excellence, got a view of the ocean to the right and the concert hall right in front of us. It was semi private, private enough to lay out any way you want to. Read moreGenuine Expedia guest review
We loved every minute of our nine day honeymoon at EPM!!! We stayed from October 12-20 and had the most amazing experience here!! The staff was courteous and attentive and we felt so pampered everywhere we went. Standouts of the trip were: Dalel checked us in at the excellence club desk. She was helpful, informative and so efficient! Room placement: […] we were in building 8, with a swim up ocean view. We think it was the best pool in the resort! The EC concierges, waiters and staff at this pool were amazing. We had an easy walk to the beach and really appreciated the staff there as well. Especially Mayla, Cesar, Alexander, Carlos, Raul, Diego, Raquel, Miguel and Guillermo. Restaurants: we most often had breakfast and lunch at the Toscana buffet and really enjoyed the variety of foods offered there. Our favorite lunch was the paella demonstration on the beach at Las Olas. Definitely check this out!! It was the most amazing paella I've ever had - the seafood was so fresh!! Just delicious!! We tried five restaurants for our dinners : Chez Isabelle (3 times), Spice, Toscana, Flavor Market and Barcelona. The waiters we had at each place were wonderful - charming, funny and excellent at making you feel like you're the only ones there! We loved Chez Isabelle- especially Christian and Pedro. Together they made two of our last dinners at EPM very special. Read moreGenuine Expedia guest review
"Wonderful for our honeymoon!"
We absolutely loved this hotel. My husband had never been to the ocean before, so on top of it being our honeymoon, it was a very special trip for us. From the moment we arrived we were treated like royalty - champagne right at the front door! I have never met a more helpful, friendly, and hardworking staff. Every single employee had a smile on their […] face and did everything possible to make our trip amazing. I HIGHLY recommend the Excellence Club and the honeymoon package - our private pool for our building was perfect and the service was great, and our oceanside dinner was AMAZING. I felt like I was in a movie! The upgraded amenities were just what we were looking for. With the exception of us catching terrible colds a day or two into the trip (thanks, sick family members!! lol), we had a wonderful time. We weren't able to see any of the nightly shows or eat at all the restaurants due to a lot of early nights, but still had fun. The food was good, drinks were great, and the atmosphere was very relaxing. Other small things we noticed: we maybe saw two bugs the entire time we were there. I thought since we were somewhere tropical they might be an issue, but it definitely wasn't! Everything smelled so good - they must have secret incense burners everywhere. I opened by suitcase when we got home and was transported back when I recognized the smell! And the spa - WOW. The hydrotherapy circuit was SO relaxing. The atmosphere was so peaceful, I've never seen anything like it Read moreGenuine Expedia guest review
Loved the whole trip. Good was great and staff extremely attentive.Genuine Expedia guest review
"Excellent says it all"
Paradise island, meet all our expectations. The employees make this place a wonderful resort. They are accommodating and a pleasure to be with.Genuine Expedia guest review
"Twice is always Nice!"
We decided to stay here for our 5th year anniversary. This resort is absolutely gorgeous - customer satisfaction is definitely on their priority list! Great service, the grounds and the pools are immaculately kept! The food was ok but we mainly enjoyed room service. The dinner on the beach was disappointing- menu options were poor- I would have rather […] just lobster and shrimp on a beach blanket with a grand Maragarita! LoL Read moreGenuine Expedia guest review
"3rd time back to Excellence Playa Mujeres"
Ok, once again we had a terrific vacation at EPM. We stayed 8 nights (Sept 27th-Oct 5th) in room 8367 Excellence club. We arrived at 11:30am our room wasn't ready yet so Dalel (The best Excellence club concierge) gave us a room in building 4 so we could change and get our vacation started. She was GREAT! Check in was a breeze, champagne and a cool scented […] towel, always a nice touch. The staff there are outstanding! That's what keeps us coming back time after time! We had the best excellence club pool concierge (Guillermo), my wife celebrated her birthday while there and he left flowers and a hand written birthday note for her on the pool loungers we used... He couldn't do enough for us, always making sure if we needed anything, Thanks Guillermo! And thanks to all the staff Dalel, Vilma, Jamie excellence club lounge, David excellence club pool bar, Alberto, Adomay the best waiters and all the rest of the staff that work so hard to make our vacation so memorable . Listen if you like a great room, beautiful grounds, terrific staff, terrific service, many restaurants and bars choices with good food and drink variety and lots of pools to choose from... THIS PLACE IS FOR YOU! We'll be back next year for our 4th time! Our 11 month count down has already begun.. Read moreGenuine Expedia guest review
This is the second time my husband and I have been. This resort is excellent!!!! We will go back again !!! The staff is great. The resort is great. My husband and I stayed by the pool in a Cabana.Genuine Expedia guest review
"Outstanding service and overall experience!!!"
We stayed at Excellence Playa Mujeres last week for our 5th anniversary. We were treated like royalty from the moment we arrived (we booked the most basic room). Every staff member we interacted with had a warm and welcoming smile and was incredibly helpful. The room was immaculate, the food delicious, pools gorgeous, and the beach always relaxing and […] a beautiful turquoise blue (there was quite a lot of seaweed while we were there but the staff was constantly maintaining and cleaning it up). We never had any difficulty finding a lounger at the pool or beach regardless of time of day. We found the service to be top notch; the staff was exceptionally hard working (and we have stayed at several other all-inclusive adults only resorts in Mexico). The activities program and entertainment were great! You could find lots of fun things to do or just take it easy and relax. We tried paddle boarding and the Hobie cat. A special thanks to Elias for an unforgettable kayak tour out to a ship wreck almost mid way between Playa and Isla Mujeres. We had amazing views of Cancun and the island as well as the most crystal clear water. We also really enjoyed the bike tour we took with Alexandra. We got to see Macaws in a bird sanctuary and sweeping views of the area from her "office." :) Thank you also to Nelson, our concierge and the management who went out of their way to send thoughtful gifts to our room. Thank you EPM for a wonderfully memorable anniversary trip!! We hope to come back soon! Read moreGenuine Expedia guest review
"Place to stay in Cancun!"
Unbelievable property! The hotel was wonderful! More that we could have ever expected. I have stayed at hotels all over the world and locally in the States so to say that his hotel wasn't one of the top 5 places I have ever stayed would be a lie. The food, ambience and pools were great but what made the hotel wonderful was the staff. I work in the hotel […] industry and service is something that I look for when I travel. From Elias, the activity coordinator, to Gaston, the server at the pool they made us feel at home. What more can one ask for?!?! We will definitely be coming back and soon.... J & J Doyle Read moreGenuine Expedia guest review
"Very Nice Resort."
Very enjoyable and will visit again . Great food and drinks, and activities.Genuine Expedia guest review
"Vacation of a lifetime!"
Activity staff made the vacation even more memorable, especially Veronica. Food was amazing, drinks were plentiful. Only drawback, we had a swim up room on the first floor. You heard room service carts rolling by at all hours as well as people who were quiet loud when they walked by.Genuine Expedia guest review
From the moment we arrived for honeymoon vacation, excellence resort exceeded our expectation and was happy to help with our every need and desire. The entire staff from check in to check out and everyone in between went above and beyond. Everyone was friendly, courteous, kind, and a pleasure to be around. We will definitely be returning and visit other […] excellence resorts as well. Thank you so much for a memorable honeymoon vacation. Read moreGenuine Expedia guest review
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