"Five Star PLUS!!!"
Fantastic location north of Cancun and far away from the Hotel Zone, beautiful beach, tremendous (and I mean tremendous!) service, magnificent facilities which look brand new (Room, numerous restaurants, spa, pools, bars, gym, performance theatre, main lobby), excellent food at all restaurants for all meals (and ordering off the menu was always their […] pleasure to accommodate.) Upgrade to the excellence club was worth every penny. Very little shopping on site so you do have to travel by taxi back to the city if that's what you want to do. ($30-35 each way). There is also an on site excursion desk if you want to venture out. We chose to spend each day on the beach on site as we were only there 5 days this visit. Absolutely the best all inclusive resort at which we have ever stayed. It was our first time at the Excellence Playa Mujeres, but almost everyone we met were repeat guests, and I guarantee we will be repeat guests as well!!! Read moreGenuine Hotels.com guest review
"The opposite of Excellence"
it's a shame they screwed up this beautiful resort…worst food and service my husband and I have ever experienced. And it smelled like raw sewage. We travel to Mexico at least twice a year, and there are many far better places to stay. Also, they lied to us about their amenities then refused to refund us for unused nights when we wanted to leave. And […] their Wi-fi wasn't working. Horrible horrible hotel! Read moreGenuine Hotels.com guest review
We really enjoyed our stay at Excellence Playa Mujeres! The resort is beautiful and quite big. Unfortunately we didn't get as lucky with the weather and were only able to spend one day on their beach, however the resort made up in the number of activities they offered throughout the day on those days when you didn't already have a tour planned. We got […] to paint an iguana, play poker and I even dragged my husband to salsa classes - all of these activities we didn't plan on doing but enjoyed very much! Read moreGenuine Expedia guest review
"Best of the Riviera Maya All-Inclusives"
This is our 4th adults-only, all-inclusive resort on Riviera Maya and efinitely the best of them all (even better than the Excellence Cancun located a few miles further south because Excellence Playa Mujeres is more updated). We stayed in an Excellence Club Ocean Front Suite, which is spacious and has all comforts and a great view. All facilities are […] modern, immaculate, well-designed (except for the weirdly unprivate toilet). The staff is polite and chipper (although they often make small promises they don't keep). Breakfast and lunch buffet options are great.... good quality and tremendous variety. As with all these resorts, the restaurants go for swank & fussy dinner rather than good cooking, but the customers seem to think that's marvelous. Since all food is shipped in to Yucatan, you can't complain. Recommendation 1: splash out for upgrade to oceanfront....it's worth it for the views from private comfortable balcony Recommendation 2: use USA Transfers rather than the hotel's transfer service. 100% reliable and cheaper. Don't bother with cheaper "shared" transfer or you'll spend half your vacation trundling up and down the long driveways to other people's resorts before you arrive at your own. Recommendation 3: try Agave for dinner ... they have some genuine Yucatan dishes which tastes local rather than pretend "french" or "asian", etc Recommendation 4: Tip US$1 or 2 (not pesos) to everyone who helps you. These guys work their butts off and you can spare it. Read moreGenuine Expedia guest review
"Amazing Accommodations and Staff"
The word to best describe our vacation and Excellence Playa Mujeres is "Excellent". They took care of every detail from the time we arrived to the time that we left. The employees were Excellent, the food was Excellent, and the accommodations were Excellent. I would highly recommend this resort to anyone that wants to be spoiled and not worry about […] anything while they are there. Read moreGenuine Expedia guest review
Staff was very nice, hotel grounds were beautiful. Rooms were nice with great shower and jacuzzi tub. Food at the restaurants was good, steak was obviously not the best but it was good. For a hotel restaurant. The beach was nice and the chairs were great with a waitress bringing drinks often. The only drawback was having to get to the beach early to […] get a chair before they were all taken. Read moreGenuine Expedia guest review
Staff is great. Food is good. Beach and entertainment is below average.Genuine Expedia guest review
When we arrived we thought we had made a great selection but when we checked in we were told we could not have the King room we requested we had to have 2 queens pushed together ok I will give them that. We were on the first floor in room 6004 with a swim up pool which was actually quite nice but on the other side of our door the hallway was terrible […] it didn't matter what time of day. There was banging of glass from the mini bar closet the staff used about every 15 minutes, you could hear everyone talking and walking all hours. I wasn't even next to the elevator. We had to come home to get a quiet nights sleep. The other thing that totally was a big disappointment was the food. We are NOT foodies by any means but there was only a couple of things we ate all week that was actually worth eating. We go to Cancun every year and this by far was the worst hotel we have stayed at. Read moreGenuine Expedia guest review
What a great place! Pampered is an understatement! If you are a beach person, look further south... beach was not great but the resort itself was amazing! The people at EPM go out of their way to make your stay fantastic... and they do well at it!Genuine Expedia guest review
"Great location away from hustle and bustle"
My husband and I booked this hotel in July for our 30th anniversary over New Year's. For the most part, we are glad we did. When we checked in, however, we were given a room with two over-sized twin beds, which they called queens; they offered to push them together. When I booked this trip, I paid for the upgrade to a room with a king bed. I insisted […] I get the room I paid for. They didn't have any empty rooms, but they promised me they would move us the next day to a room with a king. It took one hour of waiting on hold and waiting for a bell boy the next day to coordinate this move, but we did get what we paid for. When we booked the trip, we also requested the "anniversary special." The front desk was not aware of that. They did eventually offer us most of what their special comes with, but we had to coordinate everything ourselves - no help with any of it. We had never stayed at a 5-star resort before, but I would think for the price we paid, we shouldn't have had to beg for what we paid for or what was offered by Expedia. The service was great otherwise, and the entertainment was great, but the food was mediocre. Also, for being billed an all-inclusive resort with all gratuities included, we sure felt the need to tip everywhere. Read moreGenuine Expedia guest review
"Not worth the money!"
After reading the predominately positive reviews, we booked this hotel for our honeymoon. When we arrived, we had to wait almost 2 hours past check-in time for our room (despite having arrived 5 hours earlier). The room itself was gorgeous and spacious but in NO WAY an "ocean view," as advertised. It also heavily reeked of mold! Thankfully, the bed […] on the balcony and the jacuzzi in the room were great - because there are not enough cabanas or lounge chairs to seat all the hotel guests, so we spent a lot of our time in our hotel room. The food quality is mediocre at best. EVERYTHING is frozen, even the bread & fruit! Though there are different restaurants, you can tell everything was made (i.e. defrosted) out of the same kitchen. The result is soggy, lukewarm, tasteless, bland food. Even the Mexican food is horrible. The guacamole and salsa are not even fresh! Even though the place is all-inclusive, they try to convince you to join the "Excellence Club" to receive an even better standard of service. From what I can tell, that pretty much got you a free tote bag and access to a blocked off portion of the beach. This was never mentioned in any of the information before we booked. Read moreGenuine Expedia guest review
This was our tenth stay and still love it!Genuine Expedia guest review
The big problème nô wi fi And if they don t have NeXT Time , i CAN. T came a gainGenuine Expedia guest review
"Nice adults-only, all-inclusive resort!"
We would recommend this hotel to anyone who wants to escape. The hotel staff were outstanding. Every single person who we interacted with had a smile, and tried to make our stay wonderful. We did not encounter a single person who did not seem to love working there. The rooms were fantastic. We had a swim-up room on the club side. Outstanding and quiet. […] We loved eating breakfast on our terrace very morning, reading the paper, next to the pool. If you wanted activities and to be near the crowds, you could venture into the main pool area. But, we wanted peace and quiet, so we stayed at our very tranquil club pool, where the age of the other guest ranged from 30-60's, which was nice. The resort had many, many restaurant options. The food was great in the mexican restaurant, the tapas restaurant, and the lobster house. We went to the mexican restaurant twice - the flautas were there good!!! The margaritas (as well as any other alcoholic beverage you could dream of) were plentiful. We were never wanting. In fact, the pool side servers were outstanding, and checked in on us more than I would have dreamed of. Overall,....an outstanding vacation. We would definitely go back. Read moreGenuine Expedia guest review
"Great for Adults"
Food is not as good as I expected, but it's still good to stay for adults because it's so calm and you can be so relaxed.Genuine Hotels.com guest review
"A mixed bag, but ultimately not the spot for us"
We booked this hotel due to all the wonderful reviews. When we arrived, we were immediately informed that our room was "less than" and far away, and there was a better room nearby for $160 more a night. We asked if we could see them both and were told we wouldn't even want to see ours as it is half a mile away and pales in comparison to the upgrade. […] We were given the key to check out the upgrade, and to our surprise and embarrassment, we walked in on a half-dressed man! There was no apology from the staff who just gave us our keys. We got to our room and the keys didn't work, so my husband (I am pregnant), walked all the way back. No apology. It took over an hour to receive our luggage. The rest of the stay was good, although if I were any more pregnant the distance to our room would have been too much. The pool is lovely and expansive, although we were unable to find seats after 10am. Also, they play loud and repetitive music through the pool areas, so the beach is quieter, however average compared to the rest of the Yucatan. The restaurants all had up to a 90 min wait each night. But the staff was always pleasant at all restaurants. The room cleanliness and "extras" varied a great deal. The day before our departure we booked a bellman for 12pm. We called at 12:10pm and were told someone was on their way. At 12:20pm, we left the room and my husband took both suitcases! Again, no apology. We won't be staying here again as other hotels in the area surpass "Excellence" by far. Read moreGenuine Expedia guest review
Wonderful experience overall from the time we arrived. We were greeted with champagne and given an introduction to the grounds and our rooms by the hotel staff. Lovely pool(s) that seemed to flow into one another. Beautiful beachfront location.Genuine Expedia guest review
Very nice hotel and beach. Room was well designed and comfortable, especially the patio with a bed - could spend whole day there! Only one problem with the room - lack of bathroom privacy. Shower door is fully transparent, lavatory door is stained glass, but transparent on the sides. And no sound isolation! Food: French restaurant is outstanding! Others […] are average, with some good dishes here and there. Even the quality of breakfast and lunch buffet varies from day to day, from almost great to barely acceptable. One common problem with most restaurants: you can wait for your food for ages, then get a cold steak. No, it doesn't only happen during busy hours. Hotel staff: great, very helpful! Big thanks to whole reception desk and Expedia agent in the hotel: you guys helped a lot! Internet: awful! Very slow and disconnecting every second. Quite a torture if you need to catch-up with work, or even work remotely. Entertainment: very good. We really enjoyed dancing shows. General notes: the hotel is located far from so-called Hotel Zone. It is good if you like more privacy and spend time on premises, but going out means spending much more money on taxi ("suburban" taxi that comes to take you is 3 times the normal price). Also, if you plan to take a tour (Chichen Itza highly recommended!), you'll likely spend 1-2 hours more in the bus, as you'll be the last stop on return. And come fully prepared: I think the price of sunscreen in hotel's shop was highest I ever seen! Read moreGenuine Expedia guest review
Amazing resort for the couple looking to get away. Fun and relaxing with no roving groups of drunk college kids to ruin the experience. My wife and I hope to go back.Genuine Expedia guest review
"Too weak WiFi signal."
We can not use WiFi at pool area and room, since signal was weak or disconnected too frequently. I used two cellphones, one tablet, and one laptop.Genuine Expedia guest review
"Excellence Playa Mujeres lives up to its name."
Excellence Playa Mujeres in Cancun is defintiely a 5 star hotel. The staff are wonderfully courteous and helpful, the entire hotel and grounds are immaculate, the restaurants serve very good food and have amazing waitstaff, and the weather was perfect. The only complaint was that both the bed and the couches in the room were rather firm, and a pillowtop […] requested from the concierge quickly remedied the bed situation and made it quite comfortable. If you want to be treated very well and not have to worry about anything at all, head to EPM and enjoy yourself to the fullest. Read moreGenuine Expedia guest review
This resort and the staff were incredible! I highly recommend the Excellence Club upgrade for the rooms views and top shelf everything!! Jaime was an awesome bartender in the excellence club lounge and we really enjoyed our time there.Genuine Expedia guest review
"nice resort, rooms were nice."
very pretty resort, hard to get maid service, some days we never did get our room cleaned and rarely got our mini bar re-stocked. The Mexican and Lobster house were fantastic, the French restaurant had rather rude staff.Genuine Expedia guest review
Me and my husband went to this hotel for our honeymoon, and we were definitely pleased with the experience. It was all adults which was nice. There were plenty of restaurants to choose from and the best part was that you did not have to wait or make reservations for dinner. The place was very clean, and plenty of activities to do to keep you occupied. […] We would definitely visit this resort again. Read moreGenuine Expedia guest review
"I think this hotel is totally over rated"
I booked this hotel after reading the reviews, we have been to Mexico many times with our kids ( 4 star hotels) and as we were going alone this time we thought we would go to the 5 star couples only resort. Totally over rated, no nicer than the Moon Palace etc, its in the middle of no where, - an $80.00 cab fare, 45 minute drive from the airport. Not […] a lot to do, breakfast buffet was terrible, the dinners were very nice, the staff were friendly and helpful. The room was probably the best thing, it was very nice and clean but when I'm on vacation I like to look out and see the ocean, there is no ocean view anywhere at this hotel. I expected so much more going by the reviews I had read, there are much nicer hotel out there. This hotel might be OK for newly weds or people who have been dating a short time and they want to do nothing only spend time together but personally I thought it was pretty boring. I wont be going back. Read moreGenuine Expedia guest review
"We are in Love with Excellence Playa Mujeres"
The resort is absolutely breathtaking. The grounds and rooms are immaculate. The staff is wonderful and go over and beyond to cater and pamper you. The food is delish and there are so many options to choose from. Fine dining every evening and activities, classes, games and live shows and music are all top rated!! We are absolutely in love with Excellence […] Playa Mujeres and we can't wait to go back ! Read moreGenuine Expedia guest review
"The best resort in Mexico!"
This was our third time in 3 years & we can't wait to go back. Grounds are immaculate, rooms are spotless & the staff is so friendly and hard working. The quality of food at the restaurants is also wonderful! This is the first year we tried out the spa. We got THE best couples massage & pedicures while we sipped champagne and ate chocolate covered strawberries. […] Highly recommend! Read moreGenuine Expedia guest review
"We can't stay away!!!"
This is the sixth time my wife and I have chosen to stay at the Excellence Playa Muejeres Resort. Having stayed at many other all inclusives (including their sister resorts in Riviera Maya 3x and Punts Cuna 2x) over the years we originally found this resort be one of the most beautiful well maintained properties we had seen. It by far had the best cuisine […] of any all inclusive we had visited and the staff is second to none. And amazingly it continues to meet those standards every time we visit. We have met many other vacationers who have felt the same way an now make this resort their stay of choice. We can't wait to go back and are already planning our visit next year for new years. Read moreGenuine Expedia guest review
"Superb Luxury All Inclusive Adults Only hotel"
Our fourth time staying here in the last 5 years. Everything you can expect from an all inclusive luxury hotel. Great food (9 restaurants, Chez Isabel and Spice were our favorite), great selection of drinks and superb service. In room dining available around the clock, bars open early and stay open late and several fantastic pools around the resort […] . Read moreGenuine Expedia guest review
"Awesome, comfortable, and relaxing away from home."
Great all inclusive resort. Decent food. Soft sand. Good entertainment in theater. So much more to say but not enough space.Genuine Expedia guest review
"Didn't want to go home"
We had an awesome time. What ever we want We had an awesome time at this hotel. We will be returning. My husband really enjoyed the swim up bar. I would recommend this honeymoon to all my friend and familyGenuine Expedia guest review
"Second honeymoon in paradise..."
My husband and I couldn't believe our luck having booked the Excellence Playa Mujeres based only on expedia reviews and pictures on their web page. It was everything they promised and more! Location is somewhat remote, so if you're looking to be "where the action is", this is not the place for you. But if you are looking for a romantic evenings together […] on a beach bed under the stars, this is definitely your place. And the food was AMAZING! Read moreGenuine Expedia guest review
Excellent in every aspect ! No complaintsGenuine Expedia guest review
"Great Adults-Only All-Inclusive in Playa Mujeres"
First impression = wow! We arranged a private transfer through the hotel. It was $145 roundtrip but Julio was so pleasant and came to pick us up curbside in a pristine luxury SUV. Pulling up to the hotel, the doorman took our bags an escorted us (by name) to the front desk for check in where we were instantly handed a glass of champagne. The lobby is […] beautiful, open air and marble floor to ceiling. Very grand! Our room was not ready for check in, but we were given a buzzer and map of the property, which was more like a compound. My husband and I did a tour of the pools and sat down for a poolside, ocean-view lunch and some mango tangos (one of the signature drinks). When we were buzzed for our room, we were pleasantly surprised. The modern elegance has a bit of an Asian flair. We were upgraded to a swim up room, facing the spa due to an anniversary trip. Buildings 1-5 are on the quieter side but farther from the main pool and bars. If you're looking to be close to all the action you will probably need to pay for ocean view. The pools were all very clean, had various floats laying around, loungers in the water, and even hammocks draped over the pool to lounge in when you got too hot. Pass on Toscana for dinner if you're Italian - not great. Flavor Market's tapas are really good! Breakfast buffet was surprisingly good. The only things NOT included at this all inclusive are motorized water sports and bottles of wine at dinner. Go with other couples to make the most of your trip Read moreGenuine Expedia guest review
"Beautiful resort with awesome food!"
Was there last week and thoroughly enjoyed it! The food was amazing (except desserts which were so so), staff was super friendly and couldn't have asked for better service. Overall very nice resort and would live to go again!Genuine Expedia guest review
From the moment you arrive you will be treated as though you are the only guests. The staff was friendly and ready to help with ANY question we had about the hotel and surrounding areas. We were in awe when entering our room. We got the two-story roof top terrace room in the Excellence Club. It was fantastic! The food was great and I was only sad that […] we did not get to try all of the restaurants. It's important to note that this hotel is located a good 15 - 20 minutes away from downtown Cancun, the hotel zone, and ferry dock. It did not impair our ability to go on excursions or explore. I would suggest however that you plan accordingly. Read moreGenuine Expedia guest review
You cannot ask for any more from a resort destination. The service here is IMPECCABLE. You truly get the feeling that the entire staff would rather be doing nothing else than making your experience more enjoyable. The pools are great, the beach is beautiful and rooms are well-appointed. Each of the restaurants is legitimately very good (not just "good […] for an all-inclusive"). Basmati (Indian) or Chez Isabelle (French) are the best, but all are tasty and have good menus. I recommend upgrading to the Excellence Club for some added pools, separate beach area, private lounges and a few other nice amenities. Please note this is an adults-only resort (which is perfect) but there is a family-friendly one next door if needed. Overall, you cannot find a better resort anywhere in the Caribbean. Read moreGenuine Expedia guest review
"A premier adult all-inclusive."
This resort has it all. If you are looking to vacation in the Cancun/Riviera Maya areas of Mexico, save yourself a lot of research time and just book EPM. The staff are excellent. We especially looked forward to relaxing at the Martini bar as Cesar, Hugo and Fidencio were outstanding bartenders. The choices for dining are great. The suites are just […] what you would want. The landscaping is immaculate. The main pool and swim-up bar were perfect for us. Read moreGenuine Expedia guest review
"Disappointing Expedia Package"
Missed first night stay because of connecting flight and received no compensation from hotel.Genuine Expedia guest review
"Lovely Hotel with Horrible Beds"
The hotel stay was very enjoyable. The hotel bed on the other hand were absolutely horrible. For as much as this hotel stay cost, you would think they would have nicer mattresses for the guests to sleep on. The spa was also not as nice as I would have hoped. There were cracks in the wall and on the floor and they had cords everywhere and not tucked […] away, so it didn't look very presentable. Read moreGenuine Expedia guest review
Overall great experience! The only disappointment was we requested a king size bed long ago when I made the reservation. When we checked in, we were told there were no king rooms available only rooms with two double beds. Not comfortable at all. We were checking out on Sunday, and got a call on Saturday night that a king room did become available. At […] this point there was no use in switching rooms for just one night. We were also told that the beds would be pushed together, which by evening they were not. We had to do it ourselves. Other than that, it was a great vacation and wonderful hotel. Read moreGenuine Expedia guest review
We loved our room and enjoyed our stay. The pools were excellent as well as the service. There was something for everyone in the food and drink area whether you preferred exotic or plain. Enjoyed the white sand beach but unfotunately, the beach water was filled with seaweed and not enjoyable. Very good entertainmentbeach night.Genuine Expedia guest review
"Me and my wife had a great vacation!"
We just got back from a week vacation that was fantastic. We typically go to the Caribbean but decided to change it up, this is our second trip to Cancun but first to this report. The sea weed on the beach kind of sucked but I assume it was the recent bad weather or the time of year. Many guests told us it is not normally like that and the staff worked […] hard to keep it cleaned up. They were constantly working to keep the grounds in perfect condition and it showed. Two of the seven days were rain but the resort had plenty to entertain us. We loved the resort, it is a beautiful facility. The staff is awesome, always friendly and willing to do whatever is needed to make sure you are having a great time. Like anywhere 99.9% of the guests were great, we met a lot of great people and avoided the other 0.1% . I suggest using the concierge (Vilma was fantastic) for private airport transfer and excursions. The cost difference was minimal compared to the comfort, convenience, and time it saved. The food and drinks were very good and comparable to other top all inclusives. If you go I hope you enjoy it as much as we did. Read moreGenuine Expedia guest review
Everything was fabulous, well kept, Great Food...very pretty wedding was had ...with awesome hor dourves and Great wait staff!Genuine Expedia guest review
"the staff is top rate the facilities top rate."
had fun with all that is offered at hotel didnt even have a chance to try out every place to eat.Genuine Expedia guest review
"Monica & Brian Wedding Honeymoon!"
Our trip was awesome! The staff was so nice and very helpful when we needed anything. Velma the concierge and Cesar the bellhop were fantastic. They made us feel very welcome and comfortable. It was truly one of the best vacations we ever had. I would recommend arranging transportation with the hotel. We did not do this and it was a little difficult […] coming out of the airport. As for everything else, we can not say enough good things about it. We definitely want to go back, and this time with a bigger group. Read moreGenuine Expedia guest review
Excellence Playa Mujeres knows how to treat people. Wonderful amenities, great food, great drinks, and great people. I would definitely come back to this resort or another excellence resort. It would be nice if they upgraded their wifi access and the toilet paper, but besides that it was an amazing vacation.Genuine Expedia guest review
"Nice hotel on a secluded beach"
I went to this resort with my boyfriend and we had a great time. We both struggled to find anything wrong with the place. The food was amazing and you could always ask for more if you wanted it. The drinks were great and the bartenders were always prompt on refilling them. The beach is gorgeous, but it does get raked in the morning. We took a day trip […] to the island near by through the hotel and it was definitely worth the money. It was nice to get away from the resort for a day, not that you need to! Overall, there is very little you can complain about if you stay here. It's a great resort!! Read moreGenuine Expedia guest review
"Beautiful hotel, super clean, friendly staff!"
The most beautiful resort I have stayed at! The staff is so welcoming and friendly, you feel right at home. The resort is quiet and relaxing and the pool side is fantastic! If I were ever to go back there wouldn't be any other resort I'd stay at!Genuine Expedia guest review
"Excellence Playa Mujeres IS excellent"
Wonderful overall experience. Great food, great rooms and staff. Everyone is very helpful.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )