"Perfact Resort I ever seen!!!!"
there's nothing I can say, only one I can say is that perfact!!!!!! I will visit next year as wedding anniversary!!!!Genuine Hotels.com guest review
It was outstanding the greatest everGenuine Hotels.com guest review
"Excellent kid-free getaway"
Food was great. Staff was accommodating. Wish we could have stayed longer. We'll definitely be back.Genuine Expedia guest review
"Amazing place to stay!"
It was exactly as we had hoped. It was so relaxing. The beach was beautiful, the staff always accommodating and the resort was beautiful. The food was delicious and the drinks were fantastic. Nothing about this resort took us by surprise in a bad way. Only good surprises!Genuine Expedia guest review
This was our second time staying here and love it. We find it very relaxing, great food, plenty of drinks, excellent pools and TOP NOTCH staff!Genuine Expedia guest review
"Excellent service, no ocean front view"
The staff and service at the Excellence Playa Mujeres are top notch. Food at Toscana was excellent. Excellence club upgrade is worth the extra money. There are a couple of issues that keep this review from being a “5-Star.” First, we paid for an “ocean-front” suite, yet we could barely see the ocean from our balcony. (Room 8170 is not ocean front; needs […] to be listed as partial ocean view.) Second, the hotel tries to “upsell” guests at every opportunity; not appreciated at an all-inclusive. Every night at dinner we were presented with the wine list where bottles started at $65 USD. Also, events that are normally included at other all-inclusive hotels we’ve been to (such as tequila tastings or wine tastings), the hotel charges $25 per person. Also, snorkeling is not available off the beach. Overall, a great week and a hotel we would go back to. Read moreGenuine Expedia guest review
"Amazing Resort, Amazing Food, Amazing Staff!"
From the moment we arrived to the moment we left, the staff was amazing. We walked into a luxurious room with breathtaking views of the resort, pool, and sunset. Room was stocked with goodies and bottles of alcohol, which was AWESOME. The bars and restaurants actually had a great variety and unlike other all-inclusive resorts we have been to were not […] limited to the bottom-shelf. The restaurants had excellent food choices, but the popular ones did require on-site, day-of reservations, which was fine. The best part of the resort were the pools, cabanas (FCFS), and activities, which meant you did not need to leave the resort. Overall excellent getaway for the wife and I, will definitely be going back. Read moreGenuine Expedia guest review
Great hotel with a great staff and incredible accommodations. Could not have been happier!Genuine Expedia guest review
Beautiful resort, great location, wonderful staff, very nice rooms, we will definitely be back.Genuine Expedia guest review
Unbelievable!!! They make you feel like royalty. I can't wait to go back. This place is worth every single penny!!! Gladys at the beach was awesome. Everette at spice rest was awesome. Ismael at breakfast was awesome.Genuine Expedia guest review
The grounds and buildings are impeccably maintained. The staff is absolutely wonderful. We were greeted with "Welcome Home" and a cool cloth to freshen us, and mimosa drinks after the ride from the airport. The pools and lazy river are ready whenever and wherever you want a swim. Wonderful nightly entertainment preceded by live music and dancing. Always […] creative drinks steps away. Carlos makes a very nice espresso martini at the Martini Bar in the main building. Veronica will keep you happily moving. We ate and drank plenty, but only gained one pound due to Veronica's Latin Dance, Bike ride, swim aerobics, water volleyball, to list a few. No wonder she is in such good shape and always smiling. The food is great and very international. HobieCat is lots of fun. OK, from the first day, we were saying :we're coming back!!!" Read moreGenuine Expedia guest review
"Genuine Desire to Please"
After months of research for my honeymoon, I came to the decision to go to the Cancun area, where I would get more for my money. I wanted it to be relaxing, easy, and straightforward on the pocketbook! What I ended up with was the most amazing vacation I have ever had and the strong desire to return with my family and friends. The Excellence hotel exceeded […] in every aspect of the trip; the rooms, the bars, the restaurants, the pools, the beach, the activities, and MOST IMPORTANTLY, every single employee's genuine desire to please you and make it a trip you will never forget. This hotel establishes its relationship with you from the first step of your arrival, throughout your entire trip, until the time you hop in your car to leave. Not one time during the entire trip did I feel as if the employees were annoyed by the guests, which I have felt at other resorts that costs far more. If you need something at Excellence, just ask and it is delivered immediately, from an employee exuding a smile and giving the happiest greeting. Price: Absolutely no "nickel and diming". Take $100 w/ u and leave w/ $100 in ur pocket. U will feel the desire to tip a few bucks many times throughout the days, so split that $100 up. Food: All 9 restaurants are delicious- Not your 5 star, $100/plate restaurant, but better than 4 stars Bars: Everywhere you turn, super friendly bartenders make anything desired. Entertainment: excellent from morning til late at night. Read moreGenuine Expedia guest review
"Great place with outstanding staff! Everything r"
Excellent!!!! Best place in Mexico. UnbelieveableGenuine Expedia guest review
"The absolute best vacation you will ever have!"
The property and staff were amazing! They make you feel welcome and pampered everywhere you go. The restaurants were really good. The lunch at the Tuscana restaurant is soooo good! Spice is a really great place for some sake and sushi in the evening. The Eggs Benedictine are the winner for the breakfast room service. There are pools with every degree […] of rowdy-ness you are looking for. Up until 5:00pm the swim up bar under the Lobster House is the spot to be. After dinner there is usually a quite good band towards the front of the property outside of the Martini bar. Usually there is a show in the adjacent theatre - good stuff! Read moreGenuine Expedia guest review
This hotel was amazing, the staff was great! The couples massages at the spa is a must do!Genuine Expedia guest review
"Best hotel ever"
Went here on our honeymoon and we absolutely loved everything. They made it so special, it was the best time everGenuine Expedia guest review
We had a wonderful experience. The resort was amazing. All staff was friendly. The pool and lazy river were the best parts. Would definitely come backGenuine Expedia guest review
this place was amazing . the resort is beautiful . we had the room with the pool up top, it was nice to have a private area . excellence package was great . had a concierge that help us with ever thing . drinks and food are nice . all top shelf liquorGenuine Expedia guest review
"Exclusive hotel, great staff and service!"
This hotel is amazing. It is beautiful and the staff is great. The cater to every thing you could want or need. I love the jacuzzi in the rooms and the unlimited room service is great. There are nightly events that go on like a fire show, vegas night, and a Mexican fiesta night. The pools are great and the beach is beautiful. Very relaxing, I could […] not have asked for a better hotel. We will being staying with Excellence again! Read moreGenuine Expedia guest review
"BEST bday ever!"
The staff was amazing and so kind/friendly.... the place was so beautiful!Genuine Expedia guest review
Best resort we have ever been too. Truly the best service.Genuine Expedia guest review
We stayed at Excellence Playa Mujeres for our honeymoon. Our stay lasted two weeks; it was much needed! Other than a little travelers sickness, we really could not have asked for a better honeymoon! Cesar at the Martini Bar is a must see! He will most definitely take care of you! We stayed in a rooftop suite... it's a must! By far the best rooms they […] have to offer and COMPLETELY worth the money! Read moreGenuine Expedia guest review
"Fantastic time at excellence"
We only stayed there for 2 nights and believe me it was well worth it. Wife and I have not taken a vacation without the kids in a long time and this hotel sealed the deal for us. Once we got there, we hd no need to even leave the hotel for anything, everything we there for us. Whatever we needed, it was there. Eat and drink what you want when you […] want. Lay around the pool, spend your time in the pool, swim in the ocean itself... The choice is yours...it's your time make of it what you want but know that once you're in there there are no limit to the possibilities. Looking forward to going again. Read moreGenuine Expedia guest review
"Nicest honeymoon we could of imagined"
We loved our hotel stay! There was not a thing I would have wanted different! It was a perfect honeymoon and the food was excellent! The drinks were always amazing & consistently well made. The hotel room was always stocked and cleaned. The beach was private and always eager to accommodate your stay. Plenty to do in the resort or plenty of ways to relax […] and enjoy doing nothing. We loved our stay! Read moreGenuine Expedia guest review
"Very nice hotel that is very quiet."
I wouldn't recommend to anyone under 30 years of age, but this resort is very clean and has excellent views. The food is above average and there are many things to do including golf right next door, parasailing, jet skis, and volleyball. There is another resort next door for families owned by excellence, so there are children out in the water if you […] are in the excellence club. Read moreGenuine Expedia guest review
"Spa best part of resort, but its under promoted..."
The resort is more remote and quiet than almost all others in Cancun. The spa was the part of this resort. Hydrotherapy was a relaxing "water park" for the mind and body. Clean and welcoming...the spa is the most excellent part of the resort. Rooms were nice, but slightly on the dated side. Pool areas very relaxing and enjoyable to hang around. Beach […] area very small. At a place with Excellence in the title...the food was a let down. Buffet was looked and felt like cafeteria food. Lunch and dinner by the beach--okay. HOWEVER, I had a meal that included MASHED POTATO FLAKES. NOT real mashed potatoes--the cheap imitation from a box. Meat was often slathered in sauce--which was unnecessary. Drinks seemed watered down. The fancy Italian restaurant was came closer to my expectations. It was very good. However, it still did not measure up to the meals I have had in the past at Sandos Luxury Resort. Word is that Secrets is building a brand new resort within eye-sight of "Excellence". Now should be the time when the Excellence steps up its services, food quality and real drinks in order to remain a solid choice in the future. Read moreGenuine Expedia guest review
Loved the stay, beach was amazing. Staff was great. Treated like royalty.Genuine Expedia guest review
"This resort was absolutely amazing! We'll go back!"
the staff was exceptional; the grounds were unbelievably immaculate, the service was second to none; the food was delicious, the spa was amazing... there wasn't one thing I would change about our trip! I highly recommend!Genuine Expedia guest review
"This hotel was absolutely EXCELLENT"
From the guest services to the beautiful rooms to the phenomenal food this resort was excellent! There were tons of places to eat, 24 hour room service with great food, there is nothing they wouldn't do for you here to make your stay more pleasurable!!! They offer a great honeymoon package.. Beautiful beach and beautiful clean pool!Genuine Expedia guest review
Loved every minute of it!!! I WILL vacation there again!!Genuine Expedia guest review
"Best Experience Ever"
The entire staff was absolutely wonderful! I've been to Cancun 4 times and this was the absolute best resort ever!!Genuine Expedia guest review
This place is amazing. We booked our honeymoon here based on the recommendation of a friend and it surpassed our expectations. The room was enormous, and well cared for. The staff is amazing and so friendly. The facilities are well maintained and we often saw staff painting and cleaning. The food was fabulous. There was the occasional wait at dinner […] depending on the restaurant you chose, but time is easily passed at one of the many bars which serve premium liquor. Every room has a mini bar and it is restocked daily. There are daily activities for those who don't feel like laying on the beach or by the pools. the resort is large but never felt crowded. I can't say enough good things about this place. I can't wait to return!! Read moreGenuine Expedia guest review
"Nice Resort, Excellent Staff."
Overall a good experience at the hotel, excellent staff, beautiful views, and good food.Genuine Expedia guest review
"Will return, for sure!"
highly recommend the hotel! everyone was very nice and accommodating but not in your face the whole time. food was excellent, drinks were excellent, hotel was "full" but you never felt like you were covered up with people by the pool or waiting in endless lines to eat. sure, some of the more popular restaurants had a wait at peak times in the evenings, […] but what do you expect? never waited more than 20 minutes, had a drink in my hand the whole time. cant wait to return. Read moreGenuine Expedia guest review
"Nice location and everybody was friendly"
My wife and I went here for our anniversary, and we had a great time. The staff was very friendly and helpful. We did the excellence club and it was nice. I'm still deciding if it was worth the extra money. It was great having the VIP area, but the other benefits were just OK like the alchole. But I think we would do it again.Genuine Expedia guest review
"Wonderful place for a honeymoon"
The hotel was wonderful. Everything was clean and well maintained and the staff was super friendly and helpful. We had two issues with our room that were remedied immediately. Most of the staff in the excellence club addressed us by name and they were super attentive. The food was fantastic with the exception of the hibachi table at the Spice. Waiting […] in line to get a reservation there is a waste of time as the food was poorly cooked and the presentation was lackluster. We had a wonderful time and really enjoyed the private rooftop terrace with our own private pool. Well worth the extra cost. It was wonderful being pampered and we hope to be able to return soon. Read moreGenuine Hotels.com guest review
"Relaxing resort with private beach"
My husband and I went there for our honeymoon. We lodged at the lazy river. They serve as much alcohol and food as you can eat. We liked the serve of the hotel staff and we never waited in a line to eat. The rooms and restaurants are air conditioned just make sure you close all the doors and windows so it will turn on.Genuine Expedia guest review
"Great 5 star all-inclusive with entertainment"
Just had our third stay. The hotel is well maintained. Just as nice as the first time 4 years ago. Great restaurants. Many bars. Hotel staff is very accommodating. You are treated like a VIP from the minute you enter the driveway until you leave. Rooms are clean. Room service 24 hours is a great feature for late night munchies. Nightly entertainment […] is the icing on the cake. If you want to lay back and relax or be entertained throughout the day, this is the place. We have been there 3 times and never left the resort!! Read moreGenuine Expedia guest review
Great time, lovely surroundings, attentive staff, lots of choices for food. We will be back for sure!Genuine Expedia guest review
My husband and I went here for our honeymoon. It was an awesome experience! Everyone was extremely nice, friendly and spoke English well. I would love to go back! The food was delicious! If you want a shady spot on the beach go early! The bed was a little hard but other than that no complaints.Genuine Expedia guest review
"We had a great time great food and the best staff."
They welcome you with a big smile everything flows so smooth! Great experience I will just try to accommodate it to Hispanic culture and atmospher .Genuine Expedia guest review
"Luxury at its finest!"
This hotel was recommended by a friend and I'm so happy we made this our destination. The hotel is phenomenal. They pay attention to every single detail. The staff is top notch. Very kind and friendly. I do however have to give 2 thumbs down on the alcohol. They do not proved premium liquor which was a little disappointing. Also, the day/night entertainment […] was bit boring. They need to have more Latin/Carribbean entertainment. Overall, it was a superior experience. Read moreGenuine Expedia guest review
"Spectacular as ever"
We took a quick 5 day trip to Excellence Playa Mujeres for the third time becauces we have always been impressed with the hotel, level of service and the spectacular beach. Yet again, they didn't fail to impress.Genuine Hotels.com guest review
"Perfect for a honeymoon"
We went for our honeymoon. The room was very romantic. Very sexy. Can see into shower from bedroom. I would not recommend going as a family. Would be a little weird. Room gets cleaned twice a day. Mini bar gets filled once a day. Too shelf liquor at all bars. Air conditioned bathrooms on the beach. The ocean water is very clear. Ocean is 12 feet all […] the way out so no sharks or dangerous animals. We will definitely go back. Service was outstanding. Read moreGenuine Expedia guest review
This vacation far exceeded our expectations. The room, staff, food, and service were impeccable. We requested building 7 or 8 prior to our arrival and our request was honored. Our only complaint was we didn't stay longer. The grounds, pool areas, bars, and restaurants are groomed around the clock, the staff works incredibly hard to ensure your stay […] is the best it can possibly be. Please tip well and tip often. I would recommend a frozen drink in place of one with ice alone as the ice melts really quickly. This resort has it all, whether you are looking to relax, party, or something in-between, the choice is yours. Read moreGenuine Expedia guest review
"Great Romantic Resort! Love love love........"
Booked this trip for my wife's birthday. After reading reviews we decided to upgrade our room to Excellence Club! Well worth the money. We were put in Room 8466 Two Story Rooftop Terrace with SPA Pool, I believe was the best room on the resort! Rooms 8464-8469 have spectacular views of the ocean. There is construction going up next door to the resort […] so if you are a light sleeper request not to be in building 9. This resort was the cleanest resort I have seen and I was super impressed by the attention to detail. The SPA is a must with the Hydro Message Package! The food was delish plus a great selection for room service. The entertainment was good, although we didn't attend all the resort had to offer, the Micheal Jackson show was AMAZING! Plus the resort has a nice dance club that runs from 11pm to 2am. The pools were very nice and clean! Grab a raft and float your stress away in one of the lazy river pools. The Concierges at the hotel were fabulous! There are a number of excursions that are available but we would recommend the New Discover Isla Mujeres. Best snorkeling near the island! Free time on the Island we rented a golf cart and drove around the entire island and some of our favorite memories are of the turtle farm, shell house, spiral island, Ix Chel and the breath taking beach views. As a last note we also booked transportation to and from the airport with Expedia / (Best Day MX) well worth it to book ahead of time. Read moreGenuine Expedia guest review
We were greeted at the doors with cold towels and champagne and that was just the beginning! Excellence Playa Mujeres represents 5-star service and hospitality. The staff always attended to your needs, wishes, and desires. We wanted for nothing. The food was truly 5-star, the drinks were outstanding, and the shows highlighted the evenings. We arrived […] early and had to wait for our rooms but Genesis (she was at the front desk) took care of us. We enjoyed lunch at a restaurant, had some drinks, and explored the facilities until our rooms was ready. Julianne, our maid provided us with a big smile and daily towel creations (swans, dolphins, etc). Wow what an artist! The bike tour by Yeni provided great insight on the local history. Lastly, we met couples from all around the world (Australia, Scotland, Ireland, Albania, and of course the USA). What an overall experience! Read moreGenuine Expedia guest review
"Excellent honeymoon getaway, 5 star adults only!!"
We booked the rooftop terrace room. Luckily we got an end room, so our "rooftop" was actually all on the same level. On our terrace we had a jetted pool with fountains, two beds, and a table and chairs. Everything about the room was excellent. The in-room minibar including top shelf liquor, beer, wine, soda, juice, and snacks were fully stocked on a […] daily basis. My husband wanted regular coffee (for some reason they kept giving us decaf) but with a phone call to the front desk, the staff arrived within just a few minutes with the item we requested. There was an ipod dock in the room that wasn't working properly - again, with a call to the front desk, a new radio was brought to our room. The grounds were immaculately maintained with staff walking around tending to the grounds regularly. There was so much to do right at the resort that we did not need to leave. We did not see a need to book the Excellence Club - we did not seem to miss out on anything that others had. The shows at night are entertaining and there are numerous restaurants to choose from. The food is absolutely excellent!! There was live music playing several times a day, so you could be in a louder area by the pool, or if you wanted quiet you could lay by the beach. There were canopied beds on the beach or cabanas to choose from. The staff was very responsive. I highly recommend using USA Transfers for a reasonable private transfer to and from the airport. Request Diego for your driver!! Read moreGenuine Expedia guest review
We had a great anniversary here at the Excellence and will definitely come back again.Genuine Expedia guest review
"only problem,stay wasnt long enough!!!!"
We just visited here 2nd week of July 2014. All i can say this place is amazing. From the moment we got there,we were taken care of,and i did want to give a special thanks to Lourdes and Javier at the front desk for all their help with the non related hotel issue we had. The swim out room we had was nice,big shower area,big tub as well. The resort,beach,and […] grounds were very well maintained and cleaned no matter where you went,,from the bathrooms along the pool and beach area to walkways as well.The food was good and the service by the the waiters along the beach was great as well,we had Gaston,and he was defintely a waiter that took care of us. The bar guys as well were great too. Wish wec ould of stayed a little longer,but we will defintely be back again. Tip: When going to the beach or pool,plan to get a spot early,go put some towels down and a personal item,the covered lounge chairs get taken up by 930 in the morning,come 10 and youre out in the sun,which depending on what time of year you go,can be brutal. Read moreGenuine Expedia guest review
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