"Want to come back!"
First trip to NZ and we had 5 days. Our only negative about the Sofitel was the size of our room--was small compared to other luxury hotels on this trip. But everything else was 5 star. Very comfortable bed, very helpful hotel staff and loved the location. We walked to dinner every night and the restaurant choices were excellent. Would come back in […] a second (except for the 12+ hour flight!). Read moreGenuine Hotels.com guest review
Really good hotel, clean professional with well featured rooms over looking the harbor..Genuine Hotels.com guest review
"Amazing location and excellent service"
My husband and I were there for one night. We had an amazing time. The concierge was so helpful in making and canceling restaurant reservations and providing maps of downtown Auckland. They also helped direct us to the Waiheke ferry and give us a small timetable that helped with our planning. The location of the hotel was so close to the harbor where […] all the ferries depart from and very close to many great restaurants and sights. We hope to stay there again! Definitely worth choosing a room that gives you a harbour view! Read moreGenuine Hotels.com guest review
"Right on Viaduct Harbor."
Very comfortable bed, quiet yet close by city center. Very courteous staff.Genuine Expedia guest review
Great location and great ambiance.Genuine Hotels.com guest review
"Near city center"
Near city center, walk to a lot of sites. restaurants on siteGenuine Expedia guest review
"Chic Hotel in Beautiful Area"
The hotel was much more modern and chic than I expected it to be. The room was quite large and well appointed, I especially liked the rain water shower head in the bathroom. The area of the hotel is quite beautiful next to the marina and the fancy boats and high-end condos. The only downside (if you can call it that) is that it was a bit of a walk to […] get to the heart of the shopping/dining area, but it also meant you got to a great night's sleep as the hotel's neighborhood was very quiet. I did not try the bar or restaurant at the hotel (looked over-priced like most hotels). The bed was extremely comfortable. Read moreGenuine Expedia guest review
"Nice clean hotel."
We stayed 2 nights before our cruise and got to see a lot of the city of Auckland.Genuine Expedia guest review
"Superb hotel on the waterfront in Auckland!"
Absolutely superb hotel; very comfortable and a very attentive staff. The only problem is if you have a street side room you are looking into an office building across the street. Also had to listen to the pedestrian walk signal all night.Genuine Expedia guest review
We chose this hotel based on Expedia reviews and we were not disappointed. Everything about it was perfect: the location right on the harbor, the incredibly helpful and friendly staff, the beautifully-appointed and spacious room and common areas, the fantastic Christmas dinner we had at the hotel's restaurant. The staff was exceptional: every single […] indvidual went out of his or her way to help us. The room was cleaned thoroughly and promptly every day and we received a generous supply of towels and toiletries. A special shout-out to Raj at the front desk, who spent a great deal of time recommending places to see and helping us to program our GPS to get to various destinations. The waitstaff at the hotel's restaurant and bar was also superb. If we are fortunate enough to return to New Zealand this is definitely the hotel we will choose. The location near the city center and the ferry made it very convenient. Read moreGenuine Expedia guest review
"Wonderful place to stay"
We had a great time. There is a lot to do within walking distance of the hotel. There was an espresso machine in the suite (yay!). The bed was comfortable and the room was a good size. Overall highly recommend.Genuine Hotels.com guest review
"Fantastic hotel in Auckland"
Great location, fantastic views, excellent service! Overall, it was a fantastic experience!Genuine Expedia guest review
"Excellent hotel stay"
Great location, very quite, staff is very professional.Genuine Expedia guest review
I loved this hotel. The staff were friendly. The room was lovely. The bed was fantastic - crisp white linens and very comfortable. We were happy with the location but it is about 10 minutes walk from the main tourist spot of Viaduct Harbor where all the restaurants are. This meant it was relatively quiet but if you like to be in the middle of the action […] you might want to look further east. Also it is like being in a goldfish bowl. We faced the marina and had a great harbor view thru one half of the windows, but the other half faced apartments, and we had a pretty good view inside. Not that we gawped....... I would immediately return to this hotel if I came back to Auckland. It was a great place to recover from the time difference before setting off on our great NZ adventure. Read moreGenuine Expedia guest review
"Great location, modern and tasteful"
In the middle of everything great about Auckland. Convenient. Staff super. Good food. Rates very reasonable in light of quality. Stylish.Genuine Expedia guest review
"Home Sweet Home"
Most comfortable and accommodating on every request. Outstanding customer service and response time. Loved the hotel.Genuine Expedia guest review
This is a beautiful and comfortable hotel in a good harbor area location in Auckland. The service in the restaurant is a little off; but the food in the restaurant is excellent. The Internet is expensive; it works well, but it is expensive. On balance, this is a nice hotel and I recommend it.Genuine Expedia guest review
"Safe , warm and happy"
The hotel was beautiful and the location was ideal for anyone who is coming off or going on a cruise ship. The hotel is in walking distance from the cruise ship dock. Lots of resturants and entainment right along the marina. The staff were very warm and caring. They made sure i got a view of the sydney harbour bridge. I will recomend this hotel The […] beds were comfy with nice linens, down pillows and comfoter. Nice!!!! try this hotel it wont disapoint. Read moreGenuine Expedia guest review
"Not for romantic getaways!"
This hotel is a business trip hotel. The rooms are spotless and the service is very professional. The concierge is nice, but not ready to give out the best info for dining recommendations or places to spend time as a tourist if you don't want to see the sky tower. I just don't think it's the best match for a honeymooning couple.Genuine Hotels.com guest review
The luxury room was large, beautifully appointed and clean, but without a view of the city or the ocean. The location was very good, 5 minutes walk from where the restaurants and bars of the Viaduct are and 10-15 minutes walk from Britomart where the classier bars are. The gym was a small room with dumbbells and a couple of treadmills and stationary […] bicycles- more of a 3-star hotel gym. The valet parking was expensive at 35NZD a night and I was unhappy that they were charging for wifi/internet use (2 hours for 15NZD, 24 hours for 30NZD with limits on the amount of information transferred). The latter two aspects made for a 'nickel and dime'/ cheap hotel feel. Read moreGenuine Expedia guest review
"Room without a view"
It is great to see this hotel operating under the Sofitel brand. Be careful when booking. The views of the marina are fantastic but on the other side of the hotel you look at a bus park. The internal rooms have no view. Like so many hotels, the wifi rates are ridiculous and limited to one connection at a time. No use when you have more than 2 things […] you want to connect. The rooms are spacious. Read moreGenuine Hotels.com guest review
"Lovely hotel for a couple's weekend"
Best bed in the world, almost perfect pillow (very hard to find), fantastic shower, great view. Very friendly, welcoming staff. Lighting in the public areas was bit dim.Genuine Expedia guest review
My first stay at a Sofitel, and I was duly impressed. I would definitely stay at another in the future! This is a beautiful hotel with very professional and personable staff at every spot. The concierge desk was consistently helpful, the cafe in the morning served the best coffee in the neighbourhood and both the restaurant and the bar were fabulous. […] Everyone went out of their way to make our stay the best. We had a great sleep and the room was truly cosy. My only small nit-picky point was the carpeting in the hallways and some of the painting through the hallways could be touched up. Nice location, although quite in the business district (deserted) but we could walk quickly to town and shops and restaurants. Read moreGenuine Hotels.com guest review
We weren't advised about the gym and the pool not being functional . The manager was good to give us a small waiver for the first 2 nights but for the next two nights he wasn't keen. The service was excellent . Very polite and very helpful.Genuine Hotels.com guest review
"Lovely hotel ask for water views"
Great hotel hard to fault in any way really but we were on the West side that looked onto a construction site. Water view would have been far better. The hotel bar is great!Genuine Hotels.com guest review
We had a wonderful stay very comfortable and relaxingGenuine Hotels.com guest review
"Outstanding and genuinely caring staff"
My sister and I had a girls weekend away in AKL staying our first night here. When we found our room didn't have a king bed which could be divided back in to 2 singles, they immediately moved us to one which did. The staff member who'd already begun stripping the original bed and therefore had to make it up again was most apologetic and quickly sorted […] the room and bed out. Our porter Ben was very welcoming and wouldn't let us touch our bags once we'd walked thru the front door. We'd forgotten basics like toothpaste and a brush. A quick call to house-keeping and both items delivered within a couple of minutes of us calling. Breakfast in the morning and we chose From the menu. In the meantime, a shot of 'slim and sexy' was offered and accepted to start our day. Soon after, warm pastries were also brought around. Now how can you say no to that? All in all a great stay. We joked that the service was so good, that they may have thought we were mystery shoppers! Read moreGenuine Hotels.com guest review
"Very Nice but annoyingly French"
Very nice hotel, great location etc. just very annoyed that I was greeted by staff in french all the time as it is french owned. Unexpected from a NZ hotel more than 14,000 kms from France, a native Maori Kia Ora would have been nicer.Genuine Hotels.com guest review
We loved it so much, we're going again.Genuine Hotels.com guest review
"Good location and accommodation"
We enjoyed our stay - a smart hotel, very well-presented accommodation, polite friendly helpful staff, use of on-site swimming pool. Also well located for harbourside walks to restaurants, town centre and other central attractions.Genuine Expedia guest review
"Not quite as good as you would expect"
Nice hotel well situated to the Viaduct restaurants and bars. We stayed here because we couldn't get into the Langham. Friendly staff but they don't quite deliver the little things like you might expect in a 5 star hotel. For example room wasn't ready on check in, bags delivered to wrong room. NB: A lot of the rooms overlook other rooms or apartme […] nts. Read moreGenuine Expedia guest review
Excellent facilities, friendly, helpful staff, fantastic location. Bed was very comfortable.Genuine Expedia guest review
I enjoyed stay and the services and facilities are excellentGenuine Hotels.com guest review
"Excellent location near the harbour"
This hotel suited us because of it's location near the harbour with our interest in boating. Our room had a beautiful view of the marina and the location was quiet. The staff were always helpful and firendly, being proactive in that they were observant of our needs.Genuine Expedia guest review
I stayed here for the Easter long weekend. The location was fantastic. The hotel was excellent and the facilities were really great too.Genuine Expedia guest review
We recently enjoyed a two night stay at the Sofitel Auckland. Our stay was thoroughly enjoyable. Attention to detail from staff was exceptional. The room was beautiful and well appointed. Comfortable bed and pillows. Location of the Hotel at The Viaduct was very convenient to the city centre and to many restaurants and cafe style eateries. Cannot recommend […] highly enough. Read moreGenuine Expedia guest review
Absolutely five star hotel, too bad I stayed one night only. Will be back when possible.Genuine Hotels.com guest review
"Good hotel at good scenic place"
Nice hotel nice comfortable stay staff are courteous breakfast is not upto mark location of hotel is goodGenuine Expedia guest review
"Great spot close to viaduct"
Great service and staff. Very luxurious Short walk to viaduct Only issue is if you are a light sleeper, do not stay on the side where the pedestrian crossing is. It beeps all night and they can't switch it off as legal Requirement for blind.Genuine Expedia guest review
"Fantastic position, great staff."
We stayed for three nights. It was very comfortable and in such a great location. The pool unfortunately was closed for the four days due to maintenance. We were told the first night, it was only for that day but it never opened.Genuine Expedia guest review
"Brilliant location, superb hotel."
Fantastic staff who were beyond helpful at every turn. The hotel itself is absolutely beautiful and proximity to the viaduct harbour restaurants was great...all within very easy walking distance. This was a great base to explore the city and north island from and the staff even arranged the hire car company to drop our car off at the hotel and pick […] it up again. Couldn't recommend more highly!! Read moreGenuine Expedia guest review
Great stay, but rather a walk if wanted an option other than eating at the hotel.Genuine Hotels.com guest review
Great location & great sized rooms. Didn't have time to use the spa etc but it looked really good!Genuine Expedia guest review
"WONDERFUL HOTEL IN THE CENTRE OF THE CITY"
I COULD NOT FAULT THE HOTEL IN ANY WAY WHATSOEVER. NOTHING WAS TOO MUCH TROUBLE FOR THE STAFF. THE ROOMS WERE IMMACULATE. YOU REALLY NEED TO TRY THE BREAKFAST WHICH WAS OUT OF THIS WORLD. I WOULD MOST CERTAINLY RECOMMEND TO ANYONE AND WILL DEFINATELY BE RETURNING. THANKYOU SO MUCH FOR MAKING OUR STAY IN AUCKLAND SO MEMORABLE. KEEP UP THE GOOD WORK. […] ********** Read moreGenuine Expedia guest review
"Superb hotel, Superb Service"
We were only at the Sofitel over night but we found our stay relaxing and would absolutely stay there again. The staff from the moment we arrived were helpful and informative and found answers to all our questions. We loved our waterview balcony room. We found the room clean and tidy and well equipped. Well done Sofitel 5/5! Will be back!Genuine Expedia guest review
"Expensive but classy"
In Auckland for business. Needed a room I could work in as well as sleep in. Room had a bit too much glass for my liking (good to look out but it also meant it was overlooked). Good restaurant, but pricey with cooked breakfast at $39.Genuine Expedia guest review
"Very Good, stay here"
No complaints at all, a very good hotel in a central locationGenuine Expedia guest review
"Great Hotel but Smallish Room"
We recently stayed at the Sofitel Viaduct Harbour in a Luxury Marina View room with a King bed (they are also provided with Queen size beds with no forewarning) and a little balcony. Overall the hotel was excellent and the staff were exceptionally helpful. The room however was a little smaller than I expected but had a HUGE bathroom. We paid about $375 […] a night which is a little steep (I was comparing it to much larger rooms we have stayed in around Australia where we have paid much less). But I did my research and it appeared that that price was about standard for that level of hotel/room size in Auckland. We had the room for our wedding prep and night and it was great for a nice fancy night away somewhere for such a special event. Read moreGenuine Expedia guest review
"Good location on edge of city"
The staff were extremely welcoming and helpful. The room was lovely and the hotel locations was very good.Genuine Expedia guest review
Great stay, great hotel, great city, country and people.Genuine Hotels.com guest review
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