All hotels in Auckland, New Zealand
1 room, 2 adults
You can collect Hotels.com® Rewards nights here21 Viaduct Harbour Avenue, Auckland, 1010, New Zealand, ‏‎800-491-6126
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4.6 / 5Outstanding

Score breakdown (from 299 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.5
  • Comfort
    4.7
  • Condition
    4.6
  • Neighborhood
    4.5
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5.0 / 5Outstanding
"Experince one of Auckland's best hotels."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel with great service right on the water. Highly recommended.
Genuine Hotels.com guest review
3 night business trip May 12, 2015
David
US
5.0 / 5Outstanding
"Auckland Sofitel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Convenient location and within easy walking distance to sites in central Auckland. Staff friendly, professional and helpful. I loved having a spa on the premises.
Genuine Hotels.com guest review
3 night trip May 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel, excellent service, excellent room! very clean! excellent ubication. 100% recommended!
Genuine Hotels.com guest review
6 night trip May 7, 2015
Stella
US
5.0 / 5Outstanding
"Form enhances function."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The elegant modern design captivated me each time I admired the colors, lines, inventiveness and function of the architecture, decor and flower arrangements.
Genuine Hotels.com guest review
3 night romance trip Apr 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Quality stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really enjoyed staying here. A quality hotel with very helpful staff.
Genuine Hotels.com guest review
1 night romance trip Apr 3, 2015
Andrew
US
5.0 / 5Outstanding
"Comfortable beds"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Classic Sofitel. Beds are so comfortable. Good stay.
Genuine Hotels.com guest review
1 night romance trip Mar 15, 2015
Jennifer
US
5.0 / 5Outstanding
"We'll be back!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent overall; the Spa was superb.
Genuine Hotels.com guest review
2 night romance trip Mar 7, 2015
Gilbert
US
5.0 / 5Outstanding
"City of Sails"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A long weekend for Auckland's 175 Anniversary. Loads of things to do nearby with the Wynyard Quarter just 5 minutes away and the ferry to the islands 15 minutes walk through the harbour. Our only disappointment was the inability to get a proper meal at 10pm in the Harbour district with all the bars and restaurants doing late night menus consisting of fried stuff! Thoroughly recommend going to Sidart for a meal if you can get a booking
Genuine Expedia guest review
Other trip Jan 30, 2015
Mike
US
4.0 / 5Excellent
"Sofitel Auckland Viaduct Harbour"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
the location of the hotel is great,the staff was incredible, the rooms very nice, all the decoration of the hotel was very nice, but one of the day when they clean the room, they forgot to clean the floor, and I found papers of chocolate that that i Have the the day before, in the room of my daughter forgot her socks inside the sheets in the bed and next they when she enter to the bed the socks were inside, also the carpet of the hallways of the rooms was very very dirty
Genuine Hotels.com guest review
2 night family trip Jan 4, 2015
doris
US
4.0 / 5Excellent
"Hotel with Great Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location near what, restaurants, great for city walking tours
Genuine Hotels.com guest review
1 night romance trip Jan 6, 2015
COLLEEN
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel in a great location within the City.
Genuine Hotels.com guest review
1 night romance trip Dec 14, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Very small, food ok, bed maybe some improvement with size
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
4.0 / 5Excellent
"Best (view) of both worlds"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Top floor, corner room facing partial harbour / partial city center. Spectacular view with full glass walls to the outside. Perfect quaint balcony that looked over the docks, great for a cigar under the moonlight. The restaurant downstairs helped wrap up the end of our holiday with ambient Christmas songs and low lighting with a very attentive barkeep. The bose stereo does not have adapters for the newer iPhones or iPods so a bit of a wasted moment, though not a big ordeal for the one night we stayed.
Genuine Hotels.com guest review
1 night romance trip Dec 1, 2014
daniel
US
5.0 / 5Outstanding
"Nice, upscale, close to city enter"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
No problem...just what we expect from Sofitel. Prices for food in the hotel were very high; also expected. Excellent upscale coffee and bakery goods just across the street, as well as a Wrap sandwich place. Excellent neighborhood.
Genuine Hotels.com guest review
2 night romance trip Nov 5, 2014
William
US
5.0 / 5Outstanding
"The best ever!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Sofitel Auckland Viaduct is exceptional all-around. I would give this hotel my highest recommendation to anyone...it combines understated luxury with exceptional customer service to create the perfect hotel experience. The staff are as courteous, helpful and friendly as you would expect from the most notable hotels in the world...truly, this hotel embodies the idea of the much-acclaimed New Zealander ("Kiwi") warmth and friendliness. I cannot wait to go back!!
Genuine Hotels.com guest review
1 night trip Nov 7, 2014
michele
US
5.0 / 5Outstanding
"Sofitel Viaduct Harbour Hotel lived up to reviews!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was just an overnight, from our disembarkation from a HAL cruiseship at mid-morning until our departure from Auckland International Airport 24 hours later. We paid a premium for a marina view, and the room view was excellent. Thanks! We didn't choose to eat more than a bite from the take-out cafe in the noon hour, then later a light dinner wrap from the Pita Pit across the street. Nevertheless, the hotel service that we did experience was excellent.
Genuine Hotels.com guest review
1 night family trip Nov 7, 2014
Karen
US
5.0 / 5Outstanding
"city view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic! the staff are very nice,especially charlote
Genuine Expedia guest review
Other trip Oct 9, 2014
Helen
US
4.0 / 5Excellent
"Location is misleading"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Not a bad place to stay, but the hotel needs some work. Couldn't get the room warm enough to be comfortable, the bathroom had a musty smell & some of the drawers wouldn't open properly. Restaurant was very good. Housekeeping didn't clean the bathroom one day & we had to call to get it done. There are no good views from the hotel as it's wedged between buildings. We did complain about some things to the manager & he was responsive & did what he could.
Genuine Expedia guest review
Other trip Oct 6, 2014
Rick
US
5.0 / 5Outstanding
"Excellent guest service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed here the last night of our honeymoon. Everyone was very welcoming and friendly. Concierge helped us find our way around Auckland and made sure we didn't feel lost at any point. Room was spotless and had the beautiful view that was advertised with the reservation.
Genuine Hotels.com guest review
1 night romance trip Sep 16, 2014
Katie L.
US
4.0 / 5Excellent
"Want to come back!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
First trip to NZ and we had 5 days. Our only negative about the Sofitel was the size of our room--was small compared to other luxury hotels on this trip. But everything else was 5 star. Very comfortable bed, very helpful hotel staff and loved the location. We walked to dinner every night and the restaurant choices were excellent. Would come back in a second (except for the 12+ hour flight!).
Genuine Hotels.com guest review
5 night trip Jul 18, 2014
MM
US
4.0 / 5Excellent
"Class act"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Really good hotel, clean professional with well featured rooms over looking the harbor..
Genuine Hotels.com guest review
2 night trip with friends Jul 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Amazing location and excellent service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My husband and I were there for one night. We had an amazing time. The concierge was so helpful in making and canceling restaurant reservations and providing maps of downtown Auckland. They also helped direct us to the Waiheke ferry and give us a small timetable that helped with our planning. The location of the hotel was so close to the harbor where all the ferries depart from and very close to many great restaurants and sights. We hope to stay there again! Definitely worth choosing a room that gives you a harbour view!
Genuine Hotels.com guest review
1 night romance trip Jun 5, 2014
Shikha
US
5.0 / 5Outstanding
"Right on Viaduct Harbor."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very comfortable bed, quiet yet close by city center. Very courteous staff.
Genuine Expedia guest review
Other trip Apr 5, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location and great ambiance.
Genuine Hotels.com guest review
3 night trip Mar 22, 2014
Steve
US
2.0 / 5Fair
"Near city center"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Near city center, walk to a lot of sites. restaurants on site
Genuine Expedia guest review
Other trip Mar 22, 2014
Rosie
US
5.0 / 5Outstanding
"Chic Hotel in Beautiful Area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was much more modern and chic than I expected it to be. The room was quite large and well appointed, I especially liked the rain water shower head in the bathroom. The area of the hotel is quite beautiful next to the marina and the fancy boats and high-end condos. The only downside (if you can call it that) is that it was a bit of a walk to get to the heart of the shopping/dining area, but it also meant you got to a great night's sleep as the hotel's neighborhood was very quiet. I did not try the bar or restaurant at the hotel (looked over-priced like most hotels). The bed was extremely comfortable.
Genuine Expedia guest review
Other trip Mar 17, 2014
Jeff
US
5.0 / 5Outstanding
"Nice clean hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed 2 nights before our cruise and got to see a lot of the city of Auckland.
Genuine Expedia guest review
Other trip Mar 4, 2014
Mary
US
5.0 / 5Outstanding
"Superb hotel on the waterfront in Auckland!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Absolutely superb hotel; very comfortable and a very attentive staff. The only problem is if you have a street side room you are looking into an office building across the street. Also had to listen to the pedestrian walk signal all night.
Genuine Expedia guest review
Other trip Feb 16, 2014
WPW
US
5.0 / 5Outstanding
"Exceptional hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We chose this hotel based on Expedia reviews and we were not disappointed. Everything about it was perfect: the location right on the harbor, the incredibly helpful and friendly staff, the beautifully-appointed and spacious room and common areas, the fantastic Christmas dinner we had at the hotel's restaurant. The staff was exceptional: every single indvidual went out of his or her way to help us. The room was cleaned thoroughly and promptly every day and we received a generous supply of towels and toiletries. A special shout-out to Raj at the front desk, who spent a great deal of time recommending places to see and helping us to program our GPS to get to various destinations. The waitstaff at the hotel's restaurant and bar was also superb. If we are fortunate enough to return to New Zealand this is definitely the hotel we will choose. The location near the city center and the ferry made it very convenient.
Genuine Expedia guest review
Other trip Jan 4, 2014
Marisa
US
5.0 / 5Outstanding
"Wonderful place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a great time. There is a lot to do within walking distance of the hotel. There was an espresso machine in the suite (yay!). The bed was comfortable and the room was a good size. Overall highly recommend.
Genuine Hotels.com guest review
2 night trip Dec 9, 2013
S Fritz
US
5.0 / 5Outstanding
"Fantastic hotel in Auckland"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location, fantastic views, excellent service! Overall, it was a fantastic experience!
Genuine Expedia guest review
Other trip Nov 17, 2013
Kartik
US
5.0 / 5Outstanding
"Excellent hotel stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location, very quite, staff is very professional.
Genuine Expedia guest review
Other trip Sep 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I loved this hotel. The staff were friendly. The room was lovely. The bed was fantastic - crisp white linens and very comfortable. We were happy with the location but it is about 10 minutes walk from the main tourist spot of Viaduct Harbor where all the restaurants are. This meant it was relatively quiet but if you like to be in the middle of the action you might want to look further east. Also it is like being in a goldfish bowl. We faced the marina and had a great harbor view thru one half of the windows, but the other half faced apartments, and we had a pretty good view inside. Not that we gawped....... I would immediately return to this hotel if I came back to Auckland. It was a great place to recover from the time difference before setting off on our great NZ adventure.
Genuine Expedia guest review
Other trip Sep 2, 2013
Peta
US
5.0 / 5Outstanding
"Great location, modern and tasteful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
In the middle of everything great about Auckland. Convenient. Staff super. Good food. Rates very reasonable in light of quality. Stylish.
Genuine Expedia guest review
Other trip Jul 7, 2013
Bob and Craig
US
5.0 / 5Outstanding
"Home Sweet Home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Most comfortable and accommodating on every request. Outstanding customer service and response time. Loved the hotel.
Genuine Expedia guest review
Other trip Mar 6, 2013
Bobby
US
5.0 / 5Outstanding
"Lovely Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a beautiful and comfortable hotel in a good harbor area location in Auckland. The service in the restaurant is a little off; but the food in the restaurant is excellent. The Internet is expensive; it works well, but it is expensive. On balance, this is a nice hotel and I recommend it.
Genuine Expedia guest review
Other trip Mar 3, 2013
Craig
US
5.0 / 5Outstanding
"Safe , warm and happy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was beautiful and the location was ideal for anyone who is coming off or going on a cruise ship. The hotel is in walking distance from the cruise ship dock. Lots of resturants and entainment right along the marina. The staff were very warm and caring. They made sure i got a view of the sydney harbour bridge. I will recomend this hotel The beds were comfy with nice linens, down pillows and comfoter. Nice!!!! try this hotel it wont disapoint.
Genuine Expedia guest review
Other trip Feb 3, 2013
karen and gary
US
3.0 / 5Good
"Not for romantic getaways!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This hotel is a business trip hotel. The rooms are spotless and the service is very professional. The concierge is nice, but not ready to give out the best info for dining recommendations or places to spend time as a tourist if you don't want to see the sky tower. I just don't think it's the best match for a honeymooning couple.
Genuine Hotels.com guest review
3 night romance trip Jan 7, 2013
Jon
US
4.0 / 5Excellent
"Good, but..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The luxury room was large, beautifully appointed and clean, but without a view of the city or the ocean. The location was very good, 5 minutes walk from where the restaurants and bars of the Viaduct are and 10-15 minutes walk from Britomart where the classier bars are. The gym was a small room with dumbbells and a couple of treadmills and stationary bicycles- more of a 3-star hotel gym. The valet parking was expensive at 35NZD a night and I was unhappy that they were charging for wifi/internet use (2 hours for 15NZD, 24 hours for 30NZD with limits on the amount of information transferred). The latter two aspects made for a 'nickel and dime'/ cheap hotel feel.
Genuine Expedia guest review
Other trip Jan 4, 2013
Petros
US
4.0 / 5Excellent
"Room without a view"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
It is great to see this hotel operating under the Sofitel brand. Be careful when booking. The views of the marina are fantastic but on the other side of the hotel you look at a bus park. The internal rooms have no view. Like so many hotels, the wifi rates are ridiculous and limited to one connection at a time. No use when you have more than 2 things you want to connect. The rooms are spacious.
Genuine Hotels.com guest review
1 night business trip Nov 18, 2012
alexh
US
5.0 / 5Outstanding
"Lovely hotel for a couple's weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Best bed in the world, almost perfect pillow (very hard to find), fantastic shower, great view. Very friendly, welcoming staff. Lighting in the public areas was bit dim.
Genuine Expedia guest review
Other trip Oct 3, 2012
Eva
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Luxury in the City"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
superb Hotel - staff very helpful and well trained
Genuine Hotels.com guest review
1 night trip with friends May 23, 2015
Kathy
NZ
5.0 / 5Outstanding
"Brilliant hotel, staff, service and location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love the location and hotel. Perfect.
Genuine Hotels.com guest review
3 night business trip May 22, 2015
Richard
GB
5.0 / 5Outstanding
"Luxury in auckland"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Always very high service and quality - great location too
Genuine Hotels.com guest review
1 night family trip May 23, 2015
Kathy
NZ
4.0 / 5Excellent
"Mums birthday excursion"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
My wife and I came over from the Gold coast for my mothers 80th Birthday we were pleasantly surprised by the sofitell the staff were great the food was the best we have had the location is fantastic well done
Genuine Hotels.com guest review
3 night romance trip May 8, 2015
Grant
AU
5.0 / 5Outstanding
"Sofitel Harbour front, Auckland."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay, highly recommended. Near to city centre which was a nice walk along the harbour front.
Genuine Hotels.com guest review
2 night romance trip May 5, 2015
Paul
GB
5.0 / 5Outstanding
"Comfort and convenience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Its location makes this a very convenient hotel. Right by the viaduct Harbour. Excellent service staff and comfortable bed, refreshing shower/bathtub and pool. Fish market is just round the corner to get a tastes of some of the best Fish and chips in town. Lots of dining options available within walking distance. It was a great way to round up our trip to NZ after spending 10 days in South Island.
Genuine Hotels.com guest review
3 night family trip May 6, 2015
Kok-Hong
SG
5.0 / 5Outstanding
"Great weekend getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel to stay at in the city, nice and close to the viaduct and only a short walk to Queen Street. The cafe serves free range eggs which is great. Nice wine bar to stop at after you have been out for dinner.
Genuine Hotels.com guest review
2 night romance trip Apr 24, 2015
Jodie
NZ
5.0 / 5Outstanding
"Great Design"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Best designed hotel in Auckland. Feels sophisticated.
Genuine Hotels.com guest review
1 night romance trip Apr 18, 2015
Meryl
NZ
5.0 / 5Outstanding
"Beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
One night in Auckland for an Easter night out. The Sofitel was a real surprise, beautiful grounds, great service and a very comfortable room. Will definitely go back.
Genuine Hotels.com guest review
1 night romance trip Apr 4, 2015
Andrew
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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