"Sofitel Auckland Viaduct Harbour"
the location of the hotel is great,the staff was incredible, the rooms very nice, all the decoration of the hotel was very nice, but one of the day when they clean the room, they forgot to clean the floor, and I found papers of chocolate that that i Have the the day before, in the room of my daughter forgot her socks inside the sheets in the bed and […] next they when she enter to the bed the socks were inside, also the carpet of the hallways of the rooms was very very dirty Read moreGenuine Hotels.com guest review
"Hotel with Great Location"
Great location near what, restaurants, great for city walking toursGenuine Hotels.com guest review
Very nice hotel in a great location within the City.Genuine Hotels.com guest review
"Best (view) of both worlds"
Top floor, corner room facing partial harbour / partial city center. Spectacular view with full glass walls to the outside. Perfect quaint balcony that looked over the docks, great for a cigar under the moonlight. The restaurant downstairs helped wrap up the end of our holiday with ambient Christmas songs and low lighting with a very attentive barkeep. The […] bose stereo does not have adapters for the newer iPhones or iPods so a bit of a wasted moment, though not a big ordeal for the one night we stayed. Read moreGenuine Hotels.com guest review
"Nice, upscale, close to city enter"
No problem...just what we expect from Sofitel. Prices for food in the hotel were very high; also expected. Excellent upscale coffee and bakery goods just across the street, as well as a Wrap sandwich place. Excellent neighborhood.Genuine Hotels.com guest review
"The best ever!"
Sofitel Auckland Viaduct is exceptional all-around. I would give this hotel my highest recommendation to anyone...it combines understated luxury with exceptional customer service to create the perfect hotel experience. The staff are as courteous, helpful and friendly as you would expect from the most notable hotels in the world...truly, this hotel embodies […] the idea of the much-acclaimed New Zealander ("Kiwi") warmth and friendliness. I cannot wait to go back!! Read moreGenuine Hotels.com guest review
"Sofitel Viaduct Harbour Hotel lived up to reviews!"
It was just an overnight, from our disembarkation from a HAL cruiseship at mid-morning until our departure from Auckland International Airport 24 hours later. We paid a premium for a marina view, and the room view was excellent. Thanks! We didn't choose to eat more than a bite from the take-out cafe in the noon hour, then later a light dinner wrap from […] the Pita Pit across the street. Nevertheless, the hotel service that we did experience was excellent. Read moreGenuine Hotels.com guest review
Fantastic！ the staff are very nice，especially charloteGenuine Expedia guest review
"Location is misleading"
Not a bad place to stay, but the hotel needs some work. Couldn't get the room warm enough to be comfortable, the bathroom had a musty smell & some of the drawers wouldn't open properly. Restaurant was very good. Housekeeping didn't clean the bathroom one day & we had to call to get it done. There are no good views from the hotel as it's wedged between […] buildings. We did complain about some things to the manager & he was responsive & did what he could. Read moreGenuine Expedia guest review
"Excellent guest service"
Stayed here the last night of our honeymoon. Everyone was very welcoming and friendly. Concierge helped us find our way around Auckland and made sure we didn't feel lost at any point. Room was spotless and had the beautiful view that was advertised with the reservation.Genuine Hotels.com guest review
"Want to come back!"
First trip to NZ and we had 5 days. Our only negative about the Sofitel was the size of our room--was small compared to other luxury hotels on this trip. But everything else was 5 star. Very comfortable bed, very helpful hotel staff and loved the location. We walked to dinner every night and the restaurant choices were excellent. Would come back in […] a second (except for the 12+ hour flight!). Read moreGenuine Hotels.com guest review
Really good hotel, clean professional with well featured rooms over looking the harbor..Genuine Hotels.com guest review
"Amazing location and excellent service"
My husband and I were there for one night. We had an amazing time. The concierge was so helpful in making and canceling restaurant reservations and providing maps of downtown Auckland. They also helped direct us to the Waiheke ferry and give us a small timetable that helped with our planning. The location of the hotel was so close to the harbor where […] all the ferries depart from and very close to many great restaurants and sights. We hope to stay there again! Definitely worth choosing a room that gives you a harbour view! Read moreGenuine Hotels.com guest review
"Right on Viaduct Harbor."
Very comfortable bed, quiet yet close by city center. Very courteous staff.Genuine Expedia guest review
Great location and great ambiance.Genuine Hotels.com guest review
"Near city center"
Near city center, walk to a lot of sites. restaurants on siteGenuine Expedia guest review
"Chic Hotel in Beautiful Area"
The hotel was much more modern and chic than I expected it to be. The room was quite large and well appointed, I especially liked the rain water shower head in the bathroom. The area of the hotel is quite beautiful next to the marina and the fancy boats and high-end condos. The only downside (if you can call it that) is that it was a bit of a walk to […] get to the heart of the shopping/dining area, but it also meant you got to a great night's sleep as the hotel's neighborhood was very quiet. I did not try the bar or restaurant at the hotel (looked over-priced like most hotels). The bed was extremely comfortable. Read moreGenuine Expedia guest review
"Nice clean hotel."
We stayed 2 nights before our cruise and got to see a lot of the city of Auckland.Genuine Expedia guest review
"Superb hotel on the waterfront in Auckland!"
Absolutely superb hotel; very comfortable and a very attentive staff. The only problem is if you have a street side room you are looking into an office building across the street. Also had to listen to the pedestrian walk signal all night.Genuine Expedia guest review
We chose this hotel based on Expedia reviews and we were not disappointed. Everything about it was perfect: the location right on the harbor, the incredibly helpful and friendly staff, the beautifully-appointed and spacious room and common areas, the fantastic Christmas dinner we had at the hotel's restaurant. The staff was exceptional: every single […] indvidual went out of his or her way to help us. The room was cleaned thoroughly and promptly every day and we received a generous supply of towels and toiletries. A special shout-out to Raj at the front desk, who spent a great deal of time recommending places to see and helping us to program our GPS to get to various destinations. The waitstaff at the hotel's restaurant and bar was also superb. If we are fortunate enough to return to New Zealand this is definitely the hotel we will choose. The location near the city center and the ferry made it very convenient. Read moreGenuine Expedia guest review
"Wonderful place to stay"
We had a great time. There is a lot to do within walking distance of the hotel. There was an espresso machine in the suite (yay!). The bed was comfortable and the room was a good size. Overall highly recommend.Genuine Hotels.com guest review
"Fantastic hotel in Auckland"
Great location, fantastic views, excellent service! Overall, it was a fantastic experience!Genuine Expedia guest review
"Excellent hotel stay"
Great location, very quite, staff is very professional.Genuine Expedia guest review
I loved this hotel. The staff were friendly. The room was lovely. The bed was fantastic - crisp white linens and very comfortable. We were happy with the location but it is about 10 minutes walk from the main tourist spot of Viaduct Harbor where all the restaurants are. This meant it was relatively quiet but if you like to be in the middle of the action […] you might want to look further east. Also it is like being in a goldfish bowl. We faced the marina and had a great harbor view thru one half of the windows, but the other half faced apartments, and we had a pretty good view inside. Not that we gawped....... I would immediately return to this hotel if I came back to Auckland. It was a great place to recover from the time difference before setting off on our great NZ adventure. Read moreGenuine Expedia guest review
"Great location, modern and tasteful"
In the middle of everything great about Auckland. Convenient. Staff super. Good food. Rates very reasonable in light of quality. Stylish.Genuine Expedia guest review
"Home Sweet Home"
Most comfortable and accommodating on every request. Outstanding customer service and response time. Loved the hotel.Genuine Expedia guest review
This is a beautiful and comfortable hotel in a good harbor area location in Auckland. The service in the restaurant is a little off; but the food in the restaurant is excellent. The Internet is expensive; it works well, but it is expensive. On balance, this is a nice hotel and I recommend it.Genuine Expedia guest review
"Safe , warm and happy"
The hotel was beautiful and the location was ideal for anyone who is coming off or going on a cruise ship. The hotel is in walking distance from the cruise ship dock. Lots of resturants and entainment right along the marina. The staff were very warm and caring. They made sure i got a view of the sydney harbour bridge. I will recomend this hotel The […] beds were comfy with nice linens, down pillows and comfoter. Nice!!!! try this hotel it wont disapoint. Read moreGenuine Expedia guest review
"Not for romantic getaways!"
This hotel is a business trip hotel. The rooms are spotless and the service is very professional. The concierge is nice, but not ready to give out the best info for dining recommendations or places to spend time as a tourist if you don't want to see the sky tower. I just don't think it's the best match for a honeymooning couple.Genuine Hotels.com guest review
The luxury room was large, beautifully appointed and clean, but without a view of the city or the ocean. The location was very good, 5 minutes walk from where the restaurants and bars of the Viaduct are and 10-15 minutes walk from Britomart where the classier bars are. The gym was a small room with dumbbells and a couple of treadmills and stationary […] bicycles- more of a 3-star hotel gym. The valet parking was expensive at 35NZD a night and I was unhappy that they were charging for wifi/internet use (2 hours for 15NZD, 24 hours for 30NZD with limits on the amount of information transferred). The latter two aspects made for a 'nickel and dime'/ cheap hotel feel. Read moreGenuine Expedia guest review
"Room without a view"
It is great to see this hotel operating under the Sofitel brand. Be careful when booking. The views of the marina are fantastic but on the other side of the hotel you look at a bus park. The internal rooms have no view. Like so many hotels, the wifi rates are ridiculous and limited to one connection at a time. No use when you have more than 2 things […] you want to connect. The rooms are spacious. Read moreGenuine Hotels.com guest review
"Lovely hotel for a couple's weekend"
Best bed in the world, almost perfect pillow (very hard to find), fantastic shower, great view. Very friendly, welcoming staff. Lighting in the public areas was bit dim.Genuine Expedia guest review
"a night in town"
great service, beautifully appointed rooms, excellent location for waterfront bars and restaurants, extra comfy bedGenuine Hotels.com guest review
"View and bed Super !"
Wonderful hotel and staff . First stay in NZ and was so happy we chose the Sofitel. Marina view definitely worth the extra and the best bed . Very soft which is what I love and gorgeous linen . Thank youGenuine Hotels.com guest review
"Great food at Lava"
Nice stay, food at the Lava was great, but the exhaust in the open Kitchen can be better.Genuine Hotels.com guest review
"Nice hotel with attentive staff"
Lovely hotel located on the harbour. A little out of the main hub but close enough to stroll to Queens Street and Princes Wharf with ease. Excellent location for The Wynyard Quarter restaurants and for business travellers with Vodafone, HP, KPMG and Microsoft buildings right across the street. The staff were very friendly and attentive, service always […] came with a smile. Lava restaurant very good and they take the Advantage Plus Card giving 50% discount on food. Read moreGenuine Expedia guest review
Fantastic surroundings... fantastic service!!Genuine Hotels.com guest review
"Good hotel great for viaduct restaurants and bars"
Enjoyed 5 nights as a short break in Auckland in a hotel perfectly positioned for access to the ferries, the viaduct and many excellent bars and restaurants. The hotel would suit business or holiday travellers, it is mostly beautifully maintained, and our room was big and very spacious. Somewhat quirky that the French hotel chain insists on staff greeting […] guests in French - not really why people travel to New Zealand. Limited room towels, but otherwise a superb bathroom, a great coffee machine and range of teas. Breakfast charge of NZ$39 per head is quite ridiculous, but travellers to NZ will soon realise that NZ is now a very expensive place to travel to - be prepared for a NZ$100 taxi fare from the airport if you travel other than off peak times, and NZ$15 for what would cost SIN$4 in Singapore. Soul Bar and Bistro is a must place to go for superb food. Read moreGenuine Expedia guest review
Great position on Viaduct Harbour. The room was very spacious, but a bit like living in a fish bowl as you could be seen from other rooms and see into other rooms. Hanging space for clothes was very limited (about 4 hangers), and no space at all for storing sweaters or other clothing(had to lay it out on the couch!) I also dislike the mousy colours […] of the decor (I would much prefer greens, blues or lemons) Wifi wasn't provided with the room cost. The ensuite was huge with bidet and his and hers basins as well as a huge bath tub (which we didn't use) and plenty of towels were provided. The shower was of good size with both take down spray arm and shower rose alternatives. The bed was king size and comfortable. There were two balconies but no furniture to sit outside if you wished. Staff were friendly when you came across them, which wasn't very often. Read moreGenuine Expedia guest review
"Never go back?"
Overall is alright but seriously need to train staff and improve service. It is a 5 star hotel guys! I should've not expected that much...Genuine Hotels.com guest review
It was my partners birthday and our stay was welcomed by birthday greetings from the restaurant staff and others. A special plate of chocolate and flowers made it a magnificent stay for the 2 nights. Very good staff, wonderful views over the viaduct. Definitely will stay againGenuine Expedia guest review
Stayed for business, and found it convenient for the cbd, but nicely felt away at night. Loads of good bars and restaurants close by, and the hotel bar has atmosphere and a nice outdoor area. I would recommend for business or pleasure- first class hotel.Genuine Hotels.com guest review
My husband and found our stay at the Sofitel Auckland Viaduct Harbour to be extremely relaxing, effortless and luxurious. We liked the quiet and calm atmosphere, the extra touches throughout the public spaces and the well-designed room. The bed was extremely comfortable and we felt spoilt staying there and didn't want to leave. Staff were friendly and […] attentive yet not imposing at all and we couldn't have asked for anything better. My friend (who was not staying at the hotel) and I had a massage each which we both totally enjoyed; the spa was lovely and quiet, like a cocoon, and the massage therapists and staff caring and professional. I just wish we had stayed longer because we didn't get a chance to try out the restaurant. Oh well, next time! Read moreGenuine Expedia guest review
Response by Sofitel Auckland Viaduct Harbour Bonjour Susan, Thank you for sharing feedback on your recent experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at our hotel, and that you appreciated the luxuriously appointed rooms and the signature Sofitel MyBed™. Rest assured we will pass on your magnifique feedback to our So SPA therapists regarding your massage. We hope you will have a chance to try Lava Dining on your next visit. We very much look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the near future. Kind regards, Stefan Coetsee Guest Relations Manager
"Excellent hotel, wonderful view from our room"
Friendly yet professional staff. We plan to go back to Auckland just to stay at the Sofitel again. Lots of special little touches really made our stay memorable.Genuine Expedia guest review
Response by Sofitel Auckland Viaduct Harbour Bonjour Fiona, Thank you very much for sharing your experience staying at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at our hotel, and I am pleased that we are your hotel of choice in Auckland. Once again, thank you for sharing your feedback - we look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the near future. Kind regards, Stefan Coetsee Guest Relations Manager
We stayed in one of the suites for my hushbands 60th. The room was a little tired old furniture with chips & marks.But the overall stay was good, staff pleasent, plenty of good reataurants near by & walking distance for most attractions. Comfortable bed. A bit of a much up with ordered champagne & ballons, but it didnt spoil the stay.Genuine Hotels.com guest review
"Outstanding Auckland hotel"
Had a wonderful time. The atmosphere of the hotel is relaxed. The staff were friendly and could not have been more helpful. The central location was great. We also enjoyed the gym, pool and spa facilities. We had a superb dinner at the restaurant. My husband would have preferred a greeting Kia ora rather Bonjour. The room was slightly small with only […] one chair. For 2 people we would have like 2 chairs. We will ask for a larger room next time as we will definitely go back. Read moreGenuine Expedia guest review
"Convenient & Comfortable"
Very clean and stylish, great service, convenient to restaurants and transport, close to cityGenuine Hotels.com guest review
"great hotel for get away to relax !"
love the deco of the hotel lobby and surrounded by water, if you want a good quality 5 stars hotel to get away in Auckland, this is the place to be and it's only a short walk from all the trendy restaurants on the viaduct.Genuine Hotels.com guest review
My first stay at a Sofitel, and I was duly impressed. I would definitely stay at another in the future! This is a beautiful hotel with very professional and personable staff at every spot. The concierge desk was consistently helpful, the cafe in the morning served the best coffee in the neighbourhood and both the restaurant and the bar were fabulous. […] Everyone went out of their way to make our stay the best. We had a great sleep and the room was truly cosy. My only small nit-picky point was the carpeting in the hallways and some of the painting through the hallways could be touched up. Nice location, although quite in the business district (deserted) but we could walk quickly to town and shops and restaurants. Read moreGenuine Hotels.com guest review
"Very nice, well presented, staff polite."
We were there for the weekend. Enjoyed the bar, could not get a table on the restaurant, despite there were many empty. The breakfast Staff need serious training, coffee didn't arrived till the end, the next day they forgot one of the guess order. The Manager in charge was very polite and compensated the disappointment, but for a Hotel of this category […] this kind of mistake should not happen. The cleaniness of the room was very poor, they will prepare the bed's in the evening which is very nice, but will be perfect is they tidy up better and pick up the litter from the floor. Beside those working in progress issues, the hotel itself it is beautiful, the staff at the front desk very polite, will I come back? Yes I would! Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )