All hotels in Auckland, New Zealand
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
21 Viaduct Harbour AvenueAuckland1010New Zealand, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Hotels.com reviewsTripAdvisor reviews
4.6 / 5Outstanding

Score breakdown (from 363 reviews)

  • Service
    Fantastic service
  • Vibe
    Awesome vibe
  • Location
    Great location
  • Amenities
    Great amenities
  • Breakfast
    Tasty breakfast
  • Comfort
    Rather comfortable
  • < Previous
  • Page 1 of 8
  • Next >
5.0 / 5Outstanding
"Great!"
Great hotel. I have stayed at a few other hotels in Auckland and this is undoubtedly the best experience. Great location in lively area, yet quiet and relaxing. Not too large, but not one of those boutique hotels that 'almost' gets it right. Fantastic.
Genuine Hotels.com guest review
6 night business trip Apr 1, 2016
Bart
US
5.0 / 5Outstanding
"Great Auckland Stay"
Great area to recover from a long flight. Superb restaurants nearby. Staff great, Wifi terrific and a wonderful breakfast.
Genuine Hotels.com guest review
2 night romance trip Feb 12, 2016
William
US
5.0 / 5Outstanding
Great time with explore.com on the American Cup and the Maritime museum .
Genuine Hotels.com guest review
2 night romance trip Oct 27, 2015
Linda J
US
4.0 / 5Excellent
"A lovely hotel"
The location is excellent except for the loud construction. Although I had booked a king room, I was checked into a queen room directly overlooking a very noisy construction site. When I requested a room change and pointed out the room was not what I had booked, I was moved to a much better room. Otherwise, a beautiful hotel. And I would stay here again.
Genuine Expedia guest review
Other trip Sep 3, 2015
A Traveler
US
3.0 / 5Good
"okay hotel with good service"
Service was excellent. However, room was not that clean and bathroom tile and counters had a lot of bumps and dings. Did not see any drawer space for clothing. Party with music in one of the ballrooms resonated throughout the room on the third floor and was very loud.
Genuine Expedia guest review
Other trip Aug 25, 2015
Elena
US
1.0 / 5Poor
"Overpriced"
I booked a jounier suite and it was very very tiny and paid a very high price on it. Totally regret staying there.
Genuine Expedia guest review
Other trip Aug 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Luxury hotel close to wharf"
Beautiful hotel within walking distance to the harbor. It was really nice to be able to walk to local restaurants. No car or cabs needed. We could even walk to the local shopping district.
Genuine Expedia guest review
Other trip Jul 13, 2015
Nemo
US
5.0 / 5Outstanding
"Great Auckland hotel!"
Amazing service and walking distance to key Auckland tourist spots - sky tower, Queen Street, Ferry building.
Genuine Expedia guest review
Other trip Jul 4, 2015
Christine
US
5.0 / 5Outstanding
Great hotel, a short walk from the city centre
Genuine Hotels.com guest review
3 night trip Jun 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Experince one of Auckland's best hotels."
Beautiful hotel with great service right on the water. Highly recommended.
Genuine Hotels.com guest review
3 night business trip May 12, 2015
David
US
5.0 / 5Outstanding
"Auckland Sofitel"
Convenient location and within easy walking distance to sites in central Auckland. Staff friendly, professional and helpful. I loved having a spa on the premises.
Genuine Hotels.com guest review
3 night trip May 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome hotel"
Excellent hotel, excellent service, excellent room! very clean! excellent ubication. 100% recommended!
Genuine Hotels.com guest review
6 night trip May 7, 2015
Stella
US
5.0 / 5Outstanding
"Stayed here for our last night in NZ"
Great location, can easily walk to anywhere in the city, don't recommend driving b/c parking will be expensive. Staff was super nice, don't hesitate on making requests from the staff. Room comes with espresso pods and machine. Staying here was a great way to end our trip in NZ.
Genuine Expedia guest review
Other trip May 11, 2015
p
US
5.0 / 5Outstanding
"Great location in Auckland"
Wonderful service with very helpful staff. Nothing was too much trouble. The location by the water and close to some great restaurants is perfect
Genuine Expedia guest review
Other trip May 3, 2015
Lawrence
US
5.0 / 5Outstanding
"Form enhances function."
The elegant modern design captivated me each time I admired the colors, lines, inventiveness and function of the architecture, decor and flower arrangements.
Genuine Hotels.com guest review
3 night romance trip Apr 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Quality stay"
Really enjoyed staying here. A quality hotel with very helpful staff.
Genuine Hotels.com guest review
1 night romance trip Apr 3, 2015
Andrew
US
5.0 / 5Outstanding
"Lovely setting, excellent service"
Staff functions smoothly & unobtrusively. Decor is modern elegant. I especially loved the bathroom with great soaker tub, although a little more counter space would have been nice. Setting is right on the harbor, an oasis in the city.
Genuine Expedia guest review
Other trip Apr 3, 2015
Susan
US
5.0 / 5Outstanding
"Comfortable beds"
Classic Sofitel. Beds are so comfortable. Good stay.
Genuine Hotels.com guest review
1 night romance trip Mar 15, 2015
Jennifer
US
5.0 / 5Outstanding
"We'll be back!"
Excellent overall; the Spa was superb.
Genuine Hotels.com guest review
2 night romance trip Mar 7, 2015
Gilbert
US
5.0 / 5Outstanding
"Great hotel; great location"
Few blocks from the Barbour; very convenient. Great restaurants in the area. Room was spacious, very clean with nice mini-bar and coffee.
Genuine Expedia guest review
Other trip Mar 5, 2015
Richard
US
5.0 / 5Outstanding
"City of Sails"
A long weekend for Auckland's 175 Anniversary. Loads of things to do nearby with the Wynyard Quarter just 5 minutes away and the ferry to the islands 15 minutes walk through the harbour. Our only disappointment was the inability to get a proper meal at 10pm in the Harbour district with all the bars and restaurants doing late night menus consisting of fried stuff! Thoroughly recommend going to Sidart for a meal if you can get a booking
Genuine Expedia guest review
Other trip Jan 30, 2015
Mike
US
4.0 / 5Excellent
"Sofitel Auckland Viaduct Harbour"
the location of the hotel is great,the staff was incredible, the rooms very nice, all the decoration of the hotel was very nice, but one of the day when they clean the room, they forgot to clean the floor, and I found papers of chocolate that that i Have the the day before, in the room of my daughter forgot her socks inside the sheets in the bed and next they when she enter to the bed the socks were inside, also the carpet of the hallways of the rooms was very very dirty
Genuine Hotels.com guest review
2 night family trip Jan 4, 2015
doris
US
4.0 / 5Excellent
"Hotel with Great Location"
Great location near what, restaurants, great for city walking tours
Genuine Hotels.com guest review
1 night romance trip Jan 6, 2015
COLLEEN
US
5.0 / 5Outstanding
"Great Hotel"
Very nice hotel in a great location within the City.
Genuine Hotels.com guest review
1 night romance trip Dec 14, 2014
A Traveler
US
3.0 / 5Good
Very small, food ok, bed maybe some improvement with size
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
4.0 / 5Excellent
"Best (view) of both worlds"
Top floor, corner room facing partial harbour / partial city center. Spectacular view with full glass walls to the outside. Perfect quaint balcony that looked over the docks, great for a cigar under the moonlight. The restaurant downstairs helped wrap up the end of our holiday with ambient Christmas songs and low lighting with a very attentive barkeep. The bose stereo does not have adapters for the newer iPhones or iPods so a bit of a wasted moment, though not a big ordeal for the one night we stayed.
Genuine Hotels.com guest review
1 night romance trip Dec 1, 2014
daniel
US
5.0 / 5Outstanding
"Nice, upscale, close to city enter"
No problem...just what we expect from Sofitel. Prices for food in the hotel were very high; also expected. Excellent upscale coffee and bakery goods just across the street, as well as a Wrap sandwich place. Excellent neighborhood.
Genuine Hotels.com guest review
2 night romance trip Nov 5, 2014
William
US
5.0 / 5Outstanding
"The best ever!"
Sofitel Auckland Viaduct is exceptional all-around. I would give this hotel my highest recommendation to anyone...it combines understated luxury with exceptional customer service to create the perfect hotel experience. The staff are as courteous, helpful and friendly as you would expect from the most notable hotels in the world...truly, this hotel embodies the idea of the much-acclaimed New Zealander ("Kiwi") warmth and friendliness. I cannot wait to go back!!
Genuine Hotels.com guest review
1 night trip Nov 7, 2014
michele
US
5.0 / 5Outstanding
"Sofitel Viaduct Harbour Hotel lived up to reviews!"
It was just an overnight, from our disembarkation from a HAL cruiseship at mid-morning until our departure from Auckland International Airport 24 hours later. We paid a premium for a marina view, and the room view was excellent. Thanks! We didn't choose to eat more than a bite from the take-out cafe in the noon hour, then later a light dinner wrap from the Pita Pit across the street. Nevertheless, the hotel service that we did experience was excellent.
Genuine Hotels.com guest review
1 night family trip Nov 7, 2014
Karen
US
5.0 / 5Outstanding
"city view"
Fantastic! the staff are very nice,especially charlote
Genuine Expedia guest review
Other trip Oct 9, 2014
Helen
US
4.0 / 5Excellent
"Location is misleading"
Not a bad place to stay, but the hotel needs some work. Couldn't get the room warm enough to be comfortable, the bathroom had a musty smell & some of the drawers wouldn't open properly. Restaurant was very good. Housekeeping didn't clean the bathroom one day & we had to call to get it done. There are no good views from the hotel as it's wedged between buildings. We did complain about some things to the manager & he was responsive & did what he could.
Genuine Expedia guest review
Other trip Oct 6, 2014
Rick
US
5.0 / 5Outstanding
"Excellent guest service"
Stayed here the last night of our honeymoon. Everyone was very welcoming and friendly. Concierge helped us find our way around Auckland and made sure we didn't feel lost at any point. Room was spotless and had the beautiful view that was advertised with the reservation.
Genuine Hotels.com guest review
1 night romance trip Sep 16, 2014
Katie L.
US
4.0 / 5Excellent
"Want to come back!"
First trip to NZ and we had 5 days. Our only negative about the Sofitel was the size of our room--was small compared to other luxury hotels on this trip. But everything else was 5 star. Very comfortable bed, very helpful hotel staff and loved the location. We walked to dinner every night and the restaurant choices were excellent. Would come back in a second (except for the 12+ hour flight!).
Genuine Hotels.com guest review
5 night trip Jul 18, 2014
MM
US
4.0 / 5Excellent
"Class act"
Really good hotel, clean professional with well featured rooms over looking the harbor..
Genuine Hotels.com guest review
2 night trip with friends Jul 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Amazing location and excellent service"
My husband and I were there for one night. We had an amazing time. The concierge was so helpful in making and canceling restaurant reservations and providing maps of downtown Auckland. They also helped direct us to the Waiheke ferry and give us a small timetable that helped with our planning. The location of the hotel was so close to the harbor where all the ferries depart from and very close to many great restaurants and sights. We hope to stay there again! Definitely worth choosing a room that gives you a harbour view!
Genuine Hotels.com guest review
1 night romance trip Jun 5, 2014
Shikha
US
5.0 / 5Outstanding
"Right on Viaduct Harbor."
Very comfortable bed, quiet yet close by city center. Very courteous staff.
Genuine Expedia guest review
Other trip Apr 5, 2014
A Traveler
US
5.0 / 5Outstanding
Great location and great ambiance.
Genuine Hotels.com guest review
3 night trip Mar 22, 2014
Steve
US
2.0 / 5Fair
"Near city center"
Near city center, walk to a lot of sites. restaurants on site
Genuine Expedia guest review
Other trip Mar 22, 2014
Rosie
US
5.0 / 5Outstanding
"Chic Hotel in Beautiful Area"
The hotel was much more modern and chic than I expected it to be. The room was quite large and well appointed, I especially liked the rain water shower head in the bathroom. The area of the hotel is quite beautiful next to the marina and the fancy boats and high-end condos. The only downside (if you can call it that) is that it was a bit of a walk to get to the heart of the shopping/dining area, but it also meant you got to a great night's sleep as the hotel's neighborhood was very quiet. I did not try the bar or restaurant at the hotel (looked over-priced like most hotels). The bed was extremely comfortable.
Genuine Expedia guest review
Other trip Mar 17, 2014
Jeff
US
5.0 / 5Outstanding
"Nice clean hotel."
We stayed 2 nights before our cruise and got to see a lot of the city of Auckland.
Genuine Expedia guest review
Other trip Mar 4, 2014
Mary
US
5.0 / 5Outstanding
"Superb hotel on the waterfront in Auckland!"
Absolutely superb hotel; very comfortable and a very attentive staff. The only problem is if you have a street side room you are looking into an office building across the street. Also had to listen to the pedestrian walk signal all night.
Genuine Expedia guest review
Other trip Feb 16, 2014
WPW
US
5.0 / 5Outstanding
"Exceptional hotel!"
We chose this hotel based on Expedia reviews and we were not disappointed. Everything about it was perfect: the location right on the harbor, the incredibly helpful and friendly staff, the beautifully-appointed and spacious room and common areas, the fantastic Christmas dinner we had at the hotel's restaurant. The staff was exceptional: every single indvidual went out of his or her way to help us. The room was cleaned thoroughly and promptly every day and we received a generous supply of towels and toiletries. A special shout-out to Raj at the front desk, who spent a great deal of time recommending places to see and helping us to program our GPS to get to various destinations. The waitstaff at the hotel's restaurant and bar was also superb. If we are fortunate enough to return to New Zealand this is definitely the hotel we will choose. The location near the city center and the ferry made it very convenient.
Genuine Expedia guest review
Other trip Jan 4, 2014
Marisa
US
5.0 / 5Outstanding
"Wonderful place to stay"
We had a great time. There is a lot to do within walking distance of the hotel. There was an espresso machine in the suite (yay!). The bed was comfortable and the room was a good size. Overall highly recommend.
Genuine Hotels.com guest review
2 night trip Dec 9, 2013
S Fritz
US
5.0 / 5Outstanding
"Fantastic hotel in Auckland"
Great location, fantastic views, excellent service! Overall, it was a fantastic experience!
Genuine Expedia guest review
Other trip Nov 17, 2013
Kartik
US
5.0 / 5Outstanding
"Excellent hotel stay"
Great location, very quite, staff is very professional.
Genuine Expedia guest review
Other trip Sep 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
I loved this hotel. The staff were friendly. The room was lovely. The bed was fantastic - crisp white linens and very comfortable. We were happy with the location but it is about 10 minutes walk from the main tourist spot of Viaduct Harbor where all the restaurants are. This meant it was relatively quiet but if you like to be in the middle of the action you might want to look further east. Also it is like being in a goldfish bowl. We faced the marina and had a great harbor view thru one half of the windows, but the other half faced apartments, and we had a pretty good view inside. Not that we gawped....... I would immediately return to this hotel if I came back to Auckland. It was a great place to recover from the time difference before setting off on our great NZ adventure.
Genuine Expedia guest review
Other trip Sep 2, 2013
Peta
US
5.0 / 5Outstanding
"Great location, modern and tasteful"
In the middle of everything great about Auckland. Convenient. Staff super. Good food. Rates very reasonable in light of quality. Stylish.
Genuine Expedia guest review
Other trip Jul 7, 2013
Bob and Craig
US

The following English reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
"A table a chair a plug and a mirror"
Really like Sofite hotels there's one problem the room interiors must have been designed by men !! There are no tables with a chair and a mirror never mind a dressing table !! It's very frustrating trying to dry your hair standing up as near as possible to a plug and a mirror which in the Sydney Sofitel wentworth is in the hallway !!!...... The lighting in the bathrooms is poor for doing makeup and its very inconvenient if you are sharing the room and unfair !! I won't stay again
Genuine Hotels.com guest review
2 night romance trip Jan 19, 2016
A Traveler
IE
4.0 / 5Excellent
"Good location, good facility"
We stayed 4 nights, and enjoy the location and the up-to-date hotel facility.
Genuine Expedia guest review
Other trip Jan 15, 2016
A Traveler
PH
5.0 / 5Outstanding
"I look forward to returning to this hotel"
The staff were so welcoming and could not do enough for you, it's amazing to see such service when the world has become time poor
Genuine Expedia guest review
Other trip Jan 13, 2016
Rita
AU
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 8
  • Next >