"Awesome Hotel in the city"
Hotel tell was clean and very comfortable. Staff were so friendly, helpful and welcoming. There were lots of facilities available and it was located on the wharf in the city, so it was very convenient to get to place. I would definitely return to similar hotels.Genuine Expedia guest review
"we found the Hotel so handy to all amenities."
We thoroughly enjoyed our experience staying at your hotel thank you.Genuine Expedia guest review
Great location comfortable rooms and friendly staff. Close to CBD and tourist locations and transport.Genuine Expedia guest review
We had 5 lovely nights at this hotel. Staff were always polite, helpful and friendly. Rooms very nice and very comfortable with great pillows. Quilts were too hot for me personally and it was changed to a blanket next time the room was made up. Always a fresh bottle of water next to the bed. Hotel foyer and lobby is elegant and sophisticated and looks […] beautiful at night with candles everywhere. Would definitely stay again. Read moreGenuine Expedia guest review
So far this year I have been staying twice at your hotel.I was surprised that you have no name recognition in your system!!! During my recent stay,I was looking to make some changes for my days in Auckland, when I call your staff they were extremely inflexible.I was very disappointed by this attitude.Genuine Hotels.com guest review
"Very good hotel"
I liked the stay very much. I would have expected complimentary parking in the five star hotel. Compared to the price they charge many other hotels provide lot more facilities like parking. I would have been more happy if they had provided parking.Genuine Expedia guest review
Well-appointed hotel, great food, handy to marina and restaurants, good service.Genuine Hotels.com guest review
"Front desk feedback"
Hotel great location and superb room, pity front desk and accounts were not efficient.Genuine Expedia guest review
Great staff wonderful service. Rooms service was great, room was always clean and tidy when I returned each night.Genuine Expedia guest review
Fantastic hotel, except the bed and pillows a bit too soft for my liking. Otherwise all was outstanding!Genuine Expedia guest review
"Sofitel Hotel - Viaduct Harbour, Auckland"
It was wonderful. The service was excellent and the hotel is kept in superb condition. The surrounding views are beautiful. I really enjoyed spending two nights there.Genuine Expedia guest review
"'So' spectacular, 'So' wow, 'So' Sofitel"
Very spacious and comfortable room with luxury fittings. The hotel itself was first class as was the courteous staff. The quality fixtures, views, food, valet services were of a definite 5 star hotel and I recommend this pristine hotel with its fantastic location to anyone. This hotel held professionalism, integrity, respect, openness and fairness to […] anyone who entered the doors. Hats off to all the staff!!! Read moreGenuine Expedia guest review
great hotel with great serviceGenuine Hotels.com guest review
Loved our stay at the Sofitel. Turn down service was a nice surprise...Genuine Hotels.com guest review
A lovely hotel. We arrived around dusk, and the lobby is all black tiles, with candles to guide your path, all surrounding the large atrium water feature. The room was comfortable and tasteful, with a good bed, great bathroom and was a good size. Overall a very comfortable place to base ourselves for a few days in Auckland.Genuine Expedia guest review
"Fabulous staff and facilities."
We thoroughly enjoyed our stay at the Sofitel. The staff were absolutely fantastic, very friendly and only too happy to help with any little thing. They are a real asset! The bed was amazingly comfortable, my only criticism of the room is that I found it very hot and could not get the air conditioner to go any colder. We used every facility the hotel […] had including the swimming pool, jacuzzi, steam room, sauna, massage in the So Spa and both the cafe and the restaurant. Every facility was to a very high standard. I was staying with my seven year old daughter and she was always made to feel very welcome by the staff with a friendly hello and questions about her day. At the end of our stay she was given a Sofitel soft toy, Sofie the Sheep, which went down very well!! Thank you to the excellent staff for making our stay in Auckland an enjoyable and pleasant experience. Read moreGenuine Expedia guest review
"Bed not comfortable"
Hotel is fine, but I expected better. Bed not comfortable. A huge thick hot mattress pad cloud makes the bed too soft. We took it off, and the underlying bed was not that great. Located in an office area, a bit further away from restaurants than we anticipated.Genuine Hotels.com guest review
"Very nice hotel"
Great service, beautiful facilities, proper Finnish sauna and a fantastic spa. Only problem was the bus depot on the western side of the hotel which kept us awake in the early morning. Ask for a room away from the bus depot. Otherwise I highly recommend this spot!Genuine Hotels.com guest review
A great location, staff were friendly ,always available and helpful.I would definitely stay there again.Genuine Expedia guest review
"sofitel viaduct Harbour"
The room facilities were excellent. The location is very quiet and gym / pool facilities were of good quality. Taxis parked outside constantly for travel were of a high standard. The cafe down stairs was very good value for money.Genuine Hotels.com guest review
"Tranquil stay, efficient & friendly people - bliss"
I stayed for just one night while on business in Auckland and I felt very looked after. Nothing was a problem - yes a reputable cab can be called, here are suggestions of places I could go for my morning run, here are directions with accurate time frames on how long it would take me to get places. Smooth and efficient. The room itself was a haven - […] not a stunning view but I wasn't there for that. Comfy bed, good shower, a selection of loose leaf teas - honestly it was better than a home away from home. Read moreGenuine Expedia guest review
"Excellent hotel with 5 star service"
The best 5 star service we have had in Auckland. Staff went out of their way to personally greet us and make our stay enjoyable. Lovely décor, great facilities and loved the view of the water. Will definitely recommend and has become our hotel of choice in Auckland.Genuine Expedia guest review
"Sofitel viaduct- I wish I lived there!"
A truely five star hotel- everything was gorgeous. Can't wait to stay there again!Genuine Expedia guest review
Booked last minute and rate was excellent. Great staff, good location and very nice decor, food and fittings. Awesome hotel, good value !Genuine Expedia guest review
"Top class hotel with great service."
We had a fantastic night.Wish we could have stayed longer.Next time.Great service, very clean , friendly staff.Great location. What more could you ask for.Genuine Hotels.com guest review
"Great hotel at a great location"
My wife and I both loved our stay at this hotel prior to joining a cruise. The cruise terminal is very close as is access to the berautifull Auckland Harbour front .In fact hotel is part of it. We were treated very well by all staff who we found quite friendly and attentive to detail. Rooms were very nice and ours had a vista of the many boats, walkways […] ,briges etc from the corner windows and a small but very nice balcony. We shall always remember it and in particular the preparations for the Louis Vutton Cup to determine the next America,s Cup challenger to Oracle. We highly recommend and if in Auckland again will definetly return Read moreGenuine Hotels.com guest review
"Really nice hotel"
Sometimes I felt concierge's respons was slow. But good cost performance, super clean, really nice hotel.Genuine Expedia guest review
Hotel OK but some parts of room showed quite noticeable wear and tear which was surprising in a new hotel. Bed was comfortable but pillows ridiculously fat and impossible to sleep on. View from room was dreadful, dirty empty concrete pad. I think there are much better value hotels in the CBD to choose from.Genuine Expedia guest review
"Beautiful stay fantastic service"
Absolutely beautiful hotel! The staff are incredible and all went out of their way to ensure we had a fantastic time and had no worries ! The rooms are big and spacious , the beds fluffy and comfy! The transformation from day tonight is also beautiful, the lava dining area is also above and beyond ! Overall fantastic place to stay absolutely worth it […] !!! Read moreGenuine Expedia guest review
"great hotel for a couple or business traveller"
lovely hotel with attentive staff room was very luxourious with a fab bathGenuine Expedia guest review
"beautiful hotel and friendly staff"
Beautiful hotel and friendly staff. We had a luxury room overlooking the atrium. It was serene and lovely. The room was beautifully clean and comfortable. The bed was wonderfully soft. It has left me feeling somewhat dissatisfied with my own, which is a very good thing! The tea lights at night and the waterfalls make the entrance inviting. I would definitely […] recommend staying here. Read moreGenuine Expedia guest review
Well run, sophisticated hotel offering good service and great amenities. Great location. I wish I could have stayed longer than 1 night.Genuine Expedia guest review
"well situated quality accommodation"
very satisfactoryGenuine Hotels.com guest review
"True 5 Star"
Loved this hotel. After a long flight and an even longer shuttle transfer, these guys made us feel completely relaxed.Genuine Expedia guest review
really lovely hotel, great staff. The rooms were lovely and we wanted for nothing!Genuine Expedia guest review
the only thing that needs improving is....more coffee, sugar, milk in the room. but that was not really a probelm.Genuine Hotels.com guest review
"Quiet and central"
Excellently appointed rooms, improved Internet access and good concierge services. The breakfast room is dysfunctional and let's the rest down.Genuine Hotels.com guest review
"Aircon Nightmare - Great way to start Honeymoon"
On first impressions the hotel looked inviting, but upon entering our room and being confronted with a tide of hot air things went down hill. The airconditioner didn't work [thermostat broken] and there was no way of cooling the room. We asked to change rooms but this was not possible due to the hotel being fully booked. As a result we slept on top […] of the bed with the windows open. Not very pleasant. The next day after asking the hotel to fix it we returned from a day trip to be confronted by a blast of arctic air. They fixed it all right but this time is was only blowing freezing air [thermostat broken still]. Once again we asked to change room but this was not possible due to the hotel being full. As a result we "slept" with several blankets and had to turn the unit on and off during the night to regulate the cold/heat. Not very pleasant. Would I recommend staying here........probably not. Also beware of the mozzies in the foyer. We had to move several times while using the free wifi. Read moreGenuine Expedia guest review
"Great time at the Sofitel"
Beautiful quiet location but just a short walk to excellent restaurants and shopping. Would stay here again.Genuine Expedia guest review
"OK. Not 1st class by N American standards"
OK. Not first class by N American standards. Somewhat out of the way and limited in-house dining options.Genuine Expedia guest review
Excellent, staff went out of their way to assist or offer suggestions to help us make a better decision.Genuine Expedia guest review
"Nice and Quiet"
We stayed the second night after our wedding, we were exhausted but wanted something special with finer elements and it was nice to be in a peaceful environment. Fabulous bed, like a floating cloud and enjoyed the jacuzzi the next morning. Staff exceptionally friendly and professional. Would definitely stay again. Lovely experience.Genuine Hotels.com guest review
Enjoyed the experience, near Viaduct Harbour Restaurants, close to city. Lovely breakfastGenuine Expedia guest review
"Good hotel with couldn't care less staff."
Comfortable and clean, good leisure facilities and close to Viaduct Harbour and the Ferry terminal. Disappointing service from the concierge (inaccurate information) and from staff when an expensive nightdress went missing from our room (which we thought might have been caught up in the change of bedroom linen). The reception and housekeeping staff […] gave the impression of not really caring. We had little confidence that the matter would be pursued. Read moreGenuine Expedia guest review
"Well appointed and spacious hotel"
The hotel is in a very pleasant location right by the marina and very close to a number of water front restaurants and cafes. The hotel is welll appointed and our superior room was very spacious with a seperate kitchen area. The appointments were similar to Sofitel hotels elsewhere but generally stylish and effective. The shower was large with a seperate […] overhead and side spray. Food in the restaurant was interesting, well presented and very nice - not cheap, but reasonable value. All in all its a very good hotel and fully up to the Sofitel branding. Read moreGenuine Expedia guest review
Great location. Well appointed room. Downstairs cafe was sensational. Small annoying issues took away sone gloss.Genuine Expedia guest review
"Great Bathroom Poor Customer Service"
The bathroom was the big draw with this hotel - sumptuous! However, the front staff when we checked in were not well informed about the happenings in the city and were indifferent regarding customer service. The room was only ok - showed a sofa and coffee maker, as well as patio in the picture and description, and none of these existed. The annoyed […] front desk clerk finally agreed to send up a coffee maker when I phoned to ask about the things missing in our room. Too bad, I really wanted to love this place. Read moreGenuine Expedia guest review
"experience of stay"
The condition of the shower head was broken when we check in, the shower head couldn't hold the position properly. It force us to use the over head shower function. Other than that, everything fine.Genuine Hotels.com guest review
we were very happy with all aspects of the hotel the only problem we had was the air conditioning being ineffective but the hotel were very proactive in trying to help resolve the issue and even offered another room they could not have been more helpful.Genuine Hotels.com guest review
Outstanding Service and Assistance. Precise Support from check-in to check-out. Excellent Courtesy from all staff and members.Genuine Expedia guest review
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