the only thing that needs improving is....more coffee, sugar, milk in the room. but that was not really a probelm.Genuine Hotels.com guest review
"Quiet and central"
Excellently appointed rooms, improved Internet access and good concierge services. The breakfast room is dysfunctional and let's the rest down.Genuine Hotels.com guest review
"Aircon Nightmare - Great way to start Honeymoon"
On first impressions the hotel looked inviting, but upon entering our room and being confronted with a tide of hot air things went down hill. The airconditioner didn't work [thermostat broken] and there was no way of cooling the room. We asked to change rooms but this was not possible due to the hotel being fully booked. As a result we slept on top […] of the bed with the windows open. Not very pleasant. The next day after asking the hotel to fix it we returned from a day trip to be confronted by a blast of arctic air. They fixed it all right but this time is was only blowing freezing air [thermostat broken still]. Once again we asked to change room but this was not possible due to the hotel being full. As a result we "slept" with several blankets and had to turn the unit on and off during the night to regulate the cold/heat. Not very pleasant. Would I recommend staying here........probably not. Also beware of the mozzies in the foyer. We had to move several times while using the free wifi. Read moreGenuine Expedia guest review
"Great time at the Sofitel"
Beautiful quiet location but just a short walk to excellent restaurants and shopping. Would stay here again.Genuine Expedia guest review
"OK. Not 1st class by N American standards"
OK. Not first class by N American standards. Somewhat out of the way and limited in-house dining options.Genuine Expedia guest review
Excellent, staff went out of their way to assist or offer suggestions to help us make a better decision.Genuine Expedia guest review
"Nice and Quiet"
We stayed the second night after our wedding, we were exhausted but wanted something special with finer elements and it was nice to be in a peaceful environment. Fabulous bed, like a floating cloud and enjoyed the jacuzzi the next morning. Staff exceptionally friendly and professional. Would definitely stay again. Lovely experience.Genuine Hotels.com guest review
Enjoyed the experience, near Viaduct Harbour Restaurants, close to city. Lovely breakfastGenuine Expedia guest review
"Good hotel with couldn't care less staff."
Comfortable and clean, good leisure facilities and close to Viaduct Harbour and the Ferry terminal. Disappointing service from the concierge (inaccurate information) and from staff when an expensive nightdress went missing from our room (which we thought might have been caught up in the change of bedroom linen). The reception and housekeeping staff […] gave the impression of not really caring. We had little confidence that the matter would be pursued. Read moreGenuine Expedia guest review
"Well appointed and spacious hotel"
The hotel is in a very pleasant location right by the marina and very close to a number of water front restaurants and cafes. The hotel is welll appointed and our superior room was very spacious with a seperate kitchen area. The appointments were similar to Sofitel hotels elsewhere but generally stylish and effective. The shower was large with a seperate […] overhead and side spray. Food in the restaurant was interesting, well presented and very nice - not cheap, but reasonable value. All in all its a very good hotel and fully up to the Sofitel branding. Read moreGenuine Expedia guest review
Great location. Well appointed room. Downstairs cafe was sensational. Small annoying issues took away sone gloss.Genuine Expedia guest review
"Great Bathroom Poor Customer Service"
The bathroom was the big draw with this hotel - sumptuous! However, the front staff when we checked in were not well informed about the happenings in the city and were indifferent regarding customer service. The room was only ok - showed a sofa and coffee maker, as well as patio in the picture and description, and none of these existed. The annoyed […] front desk clerk finally agreed to send up a coffee maker when I phoned to ask about the things missing in our room. Too bad, I really wanted to love this place. Read moreGenuine Expedia guest review
"experience of stay"
The condition of the shower head was broken when we check in, the shower head couldn't hold the position properly. It force us to use the over head shower function. Other than that, everything fine.Genuine Hotels.com guest review
we were very happy with all aspects of the hotel the only problem we had was the air conditioning being ineffective but the hotel were very proactive in trying to help resolve the issue and even offered another room they could not have been more helpful.Genuine Hotels.com guest review
Outstanding Service and Assistance. Precise Support from check-in to check-out. Excellent Courtesy from all staff and members.Genuine Expedia guest review
"Sofitel Viaduct Harbour"
Room spotless with housekeeping cleaning daily and returning to turn down the bed and close curtains if we were still out.Genuine Expedia guest review
Beautiful hotel, we would certainly stay there in the futureGenuine Expedia guest review
"Nice, but lacked something"
There is nothing particularly wrong with this hotel, but it just lacked something that I can't put my finger on. It was a romantic night away for my husband and I, and it was okay but the service is alright and the hotel is nice but not amazing like I thought it might be. They said there was some extra charge for using your credit card at check in, […] and I think this put my off from the start. What business these days charges their customers to use a credit card, especially a hotel. If you're losing money that badly, write it into your room rates! Read moreGenuine Expedia guest review
"Luxury stay in great location"
Loved every aspect of my stay at this hotel. Friendly staff, modern comfortable hotel, large rooms. I will definitely return again next time I visit Auckland.Genuine Hotels.com guest review
A very modern hotel with extreme comfort. In great location.Genuine Expedia guest review
"Fabulous hotel close to the CBD"
We arrived at 1.30a.m. and our room was waiting with a trundle bed already made up for our daughter. The aircon wasn't particularly cold and within 15 minutes this issue was fixed. The bed was wonderfully comfortable. The location is a little walk to the main vibe of the Viaduct but this was a very enjoyable stroll. We would definitely stay again.Genuine Expedia guest review
"Sofitel hotel Auckland New Zealand"
Lovely hotel. 10 to 15.minute walk to the city centre and quay area. Our room was spotlessly clean. Would certainly recommend this hotel.Genuine Expedia guest review
Great service and staff. Enjoyable stay in the tidy and comfortable room. We were upgraded as our booked room wasn't ready when we arrived, so that was great.Genuine Expedia guest review
"ROOM NOT READY - FISH TANK EFFECT"
Very nice hotel but details can make the difference and in this occasion they did. Arrived at 14:30 and the room was not ready, they said there was some maintenance to be completed. After a long flight from Europe not the best thing to hear. They offered a coffee in the reception. About 20 minutes passed and only after insisting I was finally allowed […] to the room to find maintenance guys still dealing with a defective curtain. Booked a suite with balcony declared to be arbor view. Turns out that the balcony is a recess of the room about 60 cm (2 feet) wide and few meters long: totally unusable. While it’s nice to have a luminous room this was mainly facing the internal part of the hotel rooms and right on top of the reception giving the feeling of being in a fish tank. Curtains closed all the time and alleged “harbor view” gone. The broken curtain was not fixed adding discomfort to the whole experience. For the rest: room very clean, Hermes toiletries, and good quality robes. Prices of the minibar totally out of range. Final comment: not worth the rate. Read moreGenuine Hotels.com guest review
It was ok,mini bar was not re-stocked from previous people,no sugar in the room for coffee or tea,sink plug in the vanity was stuck in and could not be used,was charged for room service that we never ordered and were told that we were not allowed outside on the deck area next to the bar afte a certain time as it was closed for a private function.We […] have stayed in a lot of hotels of this quality around the world and it would take a lot of convincing for me to stay here again Read moreGenuine Hotels.com guest review
The Sofitel is very well located, with pleasant water views, and is within walking distance of the Viaduct restaurants, ferries and the city's shopping centre. Very comfortable room and very good hotel amenities. Staff were welcoming but the concierges seemed to lack knowledge about some local attractions, such as the nearby Auckland Fish Market, which […] has lovely restaurants and sometimes live music and is within easy walking distance; and the concierges should have been able to hand out some of the free city guides which are so readily available from the Visitor Information Centre. The full breakfast is a little disappointing as the range is more limited than the range at other international hotels, eg tiny "boutique" glasses of yoghurt and fruit rather than bowls from which you help yourself. I travel with a Macbook Air and my main grievance was the need to buy two hours of wifi every time I wanted Internet access in the room, so $14.90 per time. The two hours were not cumulative, so each time you switched on your Mac again, you had to cough up another fee. You could get 30 minutes' free wifi in the lounge but only once a day. I mentioned this to several staff and was assured the hotel was planning to remedy the situation. I also left a note for the general manager on this topic, along with my address and email address, but didn't receive a reply. Read moreGenuine Hotels.com guest review
"Stylish and elegant"
Great size room, very comfortable and a great location. Staff tried hard but lacking a little polish. Some information provided about local sites incorrect. Enjoyed the stayGenuine Hotels.com guest review
"fantastic relaxing hotel"
It was great. staff were helpful with all enquiries and were able to provide detailed information before we arrived to ensure our trip was as smooth as possible given road closures during our stay. would happily stay again.Genuine Expedia guest review
"Overnight at the Sofitel"
Great hotel, great location, great bed and tasteful decor, I would highly recommend the Sofitel to anyone.Genuine Hotels.com guest review
Wonderful! Good, friendly staff make a huge difference!Genuine Hotels.com guest review
"We love the Sofitel."
I love this hotel. It was my birthday, I had a High Tea for 5 friends and 2 grandchildren. The restuarant,'The Lava Room' provided a wonderful selection of goodies + tea & coffee. It was a great success. The service was fantastic. The hotel is a joy to stay at, very good well trained staff. Our room had a lovely view of the viaduct, yachts etc.Bed sublime,bathroom […] very smart and masses of extra goodies. the candles all around the public areas in the evening and the fresh flowers in abundance. I think I will move in! Read moreGenuine Expedia guest review
"Auckland Viaduct experience"
Possibly the friendliest staff of any hotel in which we have stayed. Position in the Viaduct precinct was fantastic. Lovely modern decor. Exceptionally clean. Only downside was their debiting out credit card for $500 ($100 per night) on our arrival which we were told would be reversed 4 or 5 days after our departure. This charge thankfully has never […] appeared on our credit card statement. Read moreGenuine Expedia guest review
Top notch place to stay in the heart of the city. Great views overlooking marina. The hotel itself, including the room, restaurant, bar, library nook etc all had a lovely warm ambiance with the candles placed along the edges of the walks, and a lovely aroma through the lobby. Staff were extremely pleasant and welcoming, and went over and above by organising […] a "happy birthday" plate of chocolates to greet us as we checked into the room. Read moreGenuine Hotels.com guest review
The Sofitel is a beautiful hotel in a great spot close to great restaurants and ferry facilities. I am disapointed it did not provide free wi fi and for that I would not stay there again.Genuine Expedia guest review
The staff were superb, the room was great, the restaurant food was brilliant. The only disappointment was that the steam-room and sauna weren't working.Genuine Expedia guest review
"What about wifi?"
It was nice. Good location and amenities. It's a shame that Sofitel dont include free wifi, it's a real hassle for international travelers.Genuine Expedia guest review
This has been just the best ever hotel experience and the staff were so helpful with a can do attitude. My stay originally was for 2 nights but ended up staying 6, just heavenly. Congratulations.Genuine Expedia guest review
"Could be better"
Staff were ordinary. Of all the staff I came in contact with, one was very helpful, one came up with a solution when I asked him to, and one offered to follow up with an issue but never did. The rest of the staff were either ambivalent in their roles or condescending. Neither is endearing. Wifi was advertised to be free. It wasn't. To access it in […] your room, you had to pay. To access it for your 'free half hour' (per day!# meant you had to sit in the lobby #in exactly the right spot, mind you, or else the wifi connection would drop in and out# in order to access your emails. This is unimpressive when you get back to the hotel at 11pm at night wanting to check your emails and you can't do it from the comfort of your room unless you pay. Every other 5 star hotel in the world provides free wifi included in the price of your room, except for the Sofitel Auckland. I have just returned from Hawaii - free wifi. On a recent trip to Bali, Indonesia - free wifi. On the strength of this alone I would not stay there again. Read moreGenuine Expedia guest review
Beautiful hotel, hard to fault it. Elegant, peaceful - fantastic decor. Its a shame its so expensive otherwise we'd book more often! Excellent staff - who all greet you with a mandatory 'bonjour' whenever they see you. Lovely location, a good retreat when you've been zipping about town. Didn't try the food but I'm sure its great. Thanks guys, and its […] an 'au reviour', not an 'adieu' for now - i.e. see you soon. Read moreGenuine Expedia guest review
"Great location - but!!!"
We arrived late (8.45pm) the building was in darkness. To right as you enter there is a reception desk that asks you to go to the 3rd floor - trundle to the lift, get out and then try to find the small office being used as reception! There we were greeted by this young lady who was very perplexed as to why we would be there?? I mentioned that we had […] a reservation - a blank look appeared, she proceeded to tell us that we had no booking with them and perhaps it was with the other hotel - you can imagine my confusion! She agreed to take me down to find the other reception - yes if i had walked to the left down the entrance area i too would have found it... I thanked her and she left, after commenting that this was her first day in the job. Once at this reception it took some time to check in as they had registered us under my christian name not my surname as booked. We were then advised that there was no parking however we could valet park for $30.00 additional, we were tired so elected to take this option. When asked about the internet we were advised that there was in an room service at a cost of $24.95 per 24 hour period or we could come back down to reception and sit in the public area and use the complimentary WI-Fi option, we chose neither at at this point we were past the hassle... The room on entering was very well laid out, very clean, however the sheets has pilling on them and felt like sandpaper on bare legs! The cost of the min-bar is outrageous with $10.00 for a bottle of water!! We went down in the morning to have breakfast at a small cafe called TOAST - great food however you had to be mindful about the birds (sparrows) flying over your head and food whilst inside - not once did any staff member try to remove the birds - not a pleasant way to have to eat your breakfast! We would not recommend this hotel as there is so much confusion on arrival as to where to go to check in, the staff are lovely but must be working under very difficult circumstances. Roo Read moreGenuine Hotels.com guest review
Very impressed with quality of hotel. Super location with short walk to waterfront restaurants, Sky Tower and city centre while still in quiet area.Genuine Expedia guest review
"Westin - Auckland"
The hotel itself is great and I have stayed (with work) several times previously, however - the service and poor attitude started with a grumpy and sour receptionist at checkin and was completed by extraordinarly poor "service" over breakfast the next day. My wifes food order was wrong and the kitchen took 40 minutes to rectify "their" problem. In-short […] - hotel is great, service was 2 star. Read moreGenuine Hotels.com guest review
"Location, Location, and Excellent Quality"
Very pleased with this hotel. You can walk to Viaduct Harbour and the Ferry's in 10 minutes. The hotel is very accommodating and well taken care off. The breakfast included is ala carte and exceptional. Could have had eggs benedict every day if we wished. The beds were very comfortable and the rooms elegant and nicely done. Would definitely stay at […] this hotel again if we went to Auckland again. Read moreGenuine Expedia guest review
ホテルは新しくきれいです、オープンしてから1年ということでした。部屋の状態も素晴らしくヨットハーバー沿いに面していました しかし、最初下の階にチェックイン ほとんどガラス張りのため居心地悪く、上階へかえてもらいました 部屋から見た 窓ガラスの外側が汚く残念。スタッフはほとんどインドの方です かなり、ラグジュアリーなホテルにみえます 次回泊まるときは海側があればそちらにとまります。ビジネスマンが多いです ちなみに向かい側の素敵な低層ビルMICROSOFT社でした オークランドでたぶん、今一番のホテルかと思います コスパも納得Genuine Expedia guest review
"BIEN SITUE DANS AUCKLAND"
15 jours au SOFITEL , N°306 superbe vue . Des inconvénients , odeurs du restaurant qui remontent dans la suite .Pas de placards de rangement , mauvaise climatisation , chambre dit "suite" de confort moyen, rien pour faciliter le séjour . Ménage très mal fait par le personnel d'étage .Par contre le personnel de réception est réactif , serviable et le […] manager ISRAEL est un vrai professionnel , qui a tenu compte de nos observations . Le restaurant n'est pas ce que l'on attend d 'un SOFITEL , cuisine de cantine et service lent et avec en prime un doux parfum d'agneau froid.............. Read moreGenuine Expedia guest review
改装工事が完成していないため、部屋には電話がありませんでした。また、食事するところも急遽工事があるということで使用できない状態でした。 冷蔵庫内の温度が下がりすぎ、ビンが割れていましたが、フロントまで降りて説明しないといけませんでした。（対応はスムーズでした。） お部屋はきれいなので、近隣の同格のホテルと比べると格安で宿泊できたと思います。 日本の方が宿泊する際には、英語ができ・あまり干渉されたくない人には静かでいいホテルだと思います。（英語ができないと辛いです。）Genuine Expedia guest review
Schönes, modernes Hotel, Große, moderne Zimmer. Gute Lage ! Nur ca. 5 Minuten vom Hafen (Restaurants+Geschäfte) und 10 Minuten von der Haupteinkaufsstraße entfernt. Nettes Personal. Nur zum Frühstück sollte man sich ein anderes Restaurant suchen, da das Frückstücks-Restaurant im Hotel absolut überfordert ist.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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