We weren't advised about the gym and the pool not being functional . The manager was good to give us a small waiver for the first 2 nights but for the next two nights he wasn't keen. The service was excellent . Very polite and very helpful.Genuine Hotels.com guest review
"Great location for a visit to Auckland"
Harbour side stay in a lovely hotel with good facilities. Well positioned to get around Auckland.Genuine Expedia guest review
Lovely welcome great personal service we were acknowledged by management of our anniversary with a beautiful cake and a hand written card, very nice touch.....our dinner was exceptional beautifully presented and pretty perfect. We were disappointed with the blandness of our room and the scraped furniture certainly needed a little more style and maintenance […] there perhaps a little colour flowers just some look of luxury the colour scheme was very uninspiring and no gorgeous bath salts for the bath!!!!!!!!! Overall a very pleasant stay thankyou. Read moreGenuine Expedia guest review
"Nice upmarket hotel"
Great room and facilities, friendly helpful staffGenuine Expedia guest review
"Lovely hotel ask for water views"
Great hotel hard to fault in any way really but we were on the West side that looked onto a construction site. Water view would have been far better. The hotel bar is great!Genuine Hotels.com guest review
We had a wonderful stay very comfortable and relaxingGenuine Hotels.com guest review
"Outstanding and genuinely caring staff"
My sister and I had a girls weekend away in AKL staying our first night here. When we found our room didn't have a king bed which could be divided back in to 2 singles, they immediately moved us to one which did. The staff member who'd already begun stripping the original bed and therefore had to make it up again was most apologetic and quickly sorted […] the room and bed out. Our porter Ben was very welcoming and wouldn't let us touch our bags once we'd walked thru the front door. We'd forgotten basics like toothpaste and a brush. A quick call to house-keeping and both items delivered within a couple of minutes of us calling. Breakfast in the morning and we chose From the menu. In the meantime, a shot of 'slim and sexy' was offered and accepted to start our day. Soon after, warm pastries were also brought around. Now how can you say no to that? All in all a great stay. We joked that the service was so good, that they may have thought we were mystery shoppers! Read moreGenuine Hotels.com guest review
Very upmarket hotel in a good location on the waterfront. We only stayed one night but it was a night of luxury. Hotel staff were very helpful and friendly.Genuine Expedia guest review
Had a fantastic stay. The bed was very comfy. Only issue we had was that hotel staff forgot to replace the complimentary lotion in the room. They were happy to replace it straight away.Genuine Expedia guest review
"Definately stay again!"
Everything was top class, room immaculate, staff friendly and professional. Only odd thing was a 10.30pm complementary chocolate delivery...Genuine Expedia guest review
"Lovely atmosphere, great location."
Friendly staff, great location. Nice place to spend a couple of days.Genuine Expedia guest review
"High quality hotel but some staff with attitude"
My partner was questioned with suspiciion when she arrived at the hotel to check in before I arrived despite me telling satt she would be arriving seperate from me. Spoiled a romatic birthday celebration.Genuine Expedia guest review
"Very Nice but annoyingly French"
Very nice hotel, great location etc. just very annoyed that I was greeted by staff in french all the time as it is french owned. Unexpected from a NZ hotel more than 14,000 kms from France, a native Maori Kia Ora would have been nicer.Genuine Hotels.com guest review
We loved it so much, we're going again.Genuine Hotels.com guest review
"Good location and accommodation"
We enjoyed our stay - a smart hotel, very well-presented accommodation, polite friendly helpful staff, use of on-site swimming pool. Also well located for harbourside walks to restaurants, town centre and other central attractions.Genuine Expedia guest review
"Not quite as good as you would expect"
Nice hotel well situated to the Viaduct restaurants and bars. We stayed here because we couldn't get into the Langham. Friendly staff but they don't quite deliver the little things like you might expect in a 5 star hotel. For example room wasn't ready on check in, bags delivered to wrong room. NB: A lot of the rooms overlook other rooms or apartme […] nts. Read moreGenuine Expedia guest review
Excellent facilities, friendly, helpful staff, fantastic location. Bed was very comfortable.Genuine Expedia guest review
I enjoyed stay and the services and facilities are excellentGenuine Hotels.com guest review
"Excellent location near the harbour"
This hotel suited us because of it's location near the harbour with our interest in boating. Our room had a beautiful view of the marina and the location was quiet. The staff were always helpful and firendly, being proactive in that they were observant of our needs.Genuine Expedia guest review
I stayed here for the Easter long weekend. The location was fantastic. The hotel was excellent and the facilities were really great too.Genuine Expedia guest review
We recently enjoyed a two night stay at the Sofitel Auckland. Our stay was thoroughly enjoyable. Attention to detail from staff was exceptional. The room was beautiful and well appointed. Comfortable bed and pillows. Location of the Hotel at The Viaduct was very convenient to the city centre and to many restaurants and cafe style eateries. Cannot recommend […] highly enough. Read moreGenuine Expedia guest review
Absolutely five star hotel, too bad I stayed one night only. Will be back when possible.Genuine Hotels.com guest review
"Good hotel at good scenic place"
Nice hotel nice comfortable stay staff are courteous breakfast is not upto mark location of hotel is goodGenuine Expedia guest review
"Great spot close to viaduct"
Great service and staff. Very luxurious Short walk to viaduct Only issue is if you are a light sleeper, do not stay on the side where the pedestrian crossing is. It beeps all night and they can't switch it off as legal Requirement for blind.Genuine Expedia guest review
"Fantastic position, great staff."
We stayed for three nights. It was very comfortable and in such a great location. The pool unfortunately was closed for the four days due to maintenance. We were told the first night, it was only for that day but it never opened.Genuine Expedia guest review
"Brilliant location, superb hotel."
Fantastic staff who were beyond helpful at every turn. The hotel itself is absolutely beautiful and proximity to the viaduct harbour restaurants was great...all within very easy walking distance. This was a great base to explore the city and north island from and the staff even arranged the hire car company to drop our car off at the hotel and pick […] it up again. Couldn't recommend more highly!! Read moreGenuine Expedia guest review
Great stay, but rather a walk if wanted an option other than eating at the hotel.Genuine Hotels.com guest review
Great location & great sized rooms. Didn't have time to use the spa etc but it looked really good!Genuine Expedia guest review
"WONDERFUL HOTEL IN THE CENTRE OF THE CITY"
I COULD NOT FAULT THE HOTEL IN ANY WAY WHATSOEVER. NOTHING WAS TOO MUCH TROUBLE FOR THE STAFF. THE ROOMS WERE IMMACULATE. YOU REALLY NEED TO TRY THE BREAKFAST WHICH WAS OUT OF THIS WORLD. I WOULD MOST CERTAINLY RECOMMEND TO ANYONE AND WILL DEFINATELY BE RETURNING. THANKYOU SO MUCH FOR MAKING OUR STAY IN AUCKLAND SO MEMORABLE. KEEP UP THE GOOD WORK. […] ********** Read moreGenuine Expedia guest review
"Superb hotel, Superb Service"
We were only at the Sofitel over night but we found our stay relaxing and would absolutely stay there again. The staff from the moment we arrived were helpful and informative and found answers to all our questions. We loved our waterview balcony room. We found the room clean and tidy and well equipped. Well done Sofitel 5/5! Will be back!Genuine Expedia guest review
"Expensive but classy"
In Auckland for business. Needed a room I could work in as well as sleep in. Room had a bit too much glass for my liking (good to look out but it also meant it was overlooked). Good restaurant, but pricey with cooked breakfast at $39.Genuine Expedia guest review
"Very Good, stay here"
No complaints at all, a very good hotel in a central locationGenuine Expedia guest review
"Great Hotel but Smallish Room"
We recently stayed at the Sofitel Viaduct Harbour in a Luxury Marina View room with a King bed (they are also provided with Queen size beds with no forewarning) and a little balcony. Overall the hotel was excellent and the staff were exceptionally helpful. The room however was a little smaller than I expected but had a HUGE bathroom. We paid about $375 […] a night which is a little steep (I was comparing it to much larger rooms we have stayed in around Australia where we have paid much less). But I did my research and it appeared that that price was about standard for that level of hotel/room size in Auckland. We had the room for our wedding prep and night and it was great for a nice fancy night away somewhere for such a special event. Read moreGenuine Expedia guest review
"Good location on edge of city"
The staff were extremely welcoming and helpful. The room was lovely and the hotel locations was very good.Genuine Expedia guest review
Great stay, great hotel, great city, country and people.Genuine Hotels.com guest review
Everything great, excellent room and staff. Good breakfast. Two things detracted: very silly charge for wfi and even more ridiculous surcharge if using credit card to pay for room.Genuine Expedia guest review
Stayed here after our wedding fantastic...breakfast was also very niceGenuine Expedia guest review
"Nice Hotel close to City Centre"
Excellent experience, only complaint was that the tap in the bench area for tea and coffee making didn't work, was not connected and when the toilet was flushed the plumbing made loud moaning noises, so it appeared this room had plumbing issues, but we still had an excellent stay.Genuine Expedia guest review
Positives: good sized room, comfortable bed, very clean, excellent staff service, tasteful decor, very good restaurant. Negatives: just the one - the constant beeping from the pedestrian crossing outside. Had to buy earplugs to sleep for the second night!Genuine Hotels.com guest review
Perfect location right on the harbour with it's many restaurants. Convenient for the maritime museum, boat trips, ferries and the sky tower. Very large harbour view room with well equipped kitchenette area and huge bathroom. Free wifi. The only slight niggle was that the air con didn't quite cope with the humidity and the room got a bit too hot at […] night. Read moreGenuine Expedia guest review
"Hotel is located right on the harbour"
Room was clean but fridge did not work from day 1 and access card failed 3 times. Repeated complaints regarding the fridge did not result in any action and although the card was replaced each time it was very inconvenient to find that it had failed and therefore the lift would not workGenuine Expedia guest review
Would always choose this hotel when staying in AucklandGenuine Expedia guest review
Good location, helpful staff and an enjoyable stayGenuine Hotels.com guest review
Service for a 5 stars hotel is a bit indifferent which is surprising as Auckland is generally a very friendly city. If you pre paid your stay was we did through Hotel.com they charged a NZ$200 hold on your credit card. The front desk staff did not mention this on check in or out. Most five stars hotels just takes a credit card imprint to cover any room […] bar usage. Obviously this chain thinks it's clients are less trustworthy then other premium hotel chains. Location is not as convenient as the Hilton which is in the main Viaduct area. Read moreGenuine Hotels.com guest review
Very disappointed in the choices for breakfast, especially as we four did not want the full buffet breakfast. There was no porridge, bacon & eggs, fruit & cereal etc, only whatever appeared on the special menus. We did not appreciate the birds pecking at the tables! Suggested to the restaurant manager birds in the breakfast room were not appropriate […] for a luxury hotel. He closed the door. Otherwise the hotel was fine. Went out for breakfast the following morning. Read moreGenuine Expedia guest review
My husband and i loved our stay at the Sofitel Auckland. It is a beautiful hotel with first class rooms and service. It is also located in a great spot and is an easy stroll to excellent restaurants.Genuine Hotels.com guest review
"Very good hotel in an excellent position."
The staff were very friendly and helpful especially the concierge staff. Room service was quick and the cafe was pleasant and friendly.Genuine Expedia guest review
"Perfect location in Auckland"
We recently stayed for 3 nights and this hotel is perfect! Right on the harbour - we didn't have views but that didn't matter - close to restaurants, nightlife and walking distance to the ferries and CBD for shopping. The room was very spacious, we had our 8 yr old son with us who was given a rollaway bed, and we didn't feel cramped in any way. The […] room was immaculate and cleaned twice a day. The staff were all very helpful and courteous. Would have no hesitation in recommending this hotel and we would definitely stay again. Read moreGenuine Expedia guest review
"5th Floor facing Street Side"
It was excellent. Clean, obliging staff, top service. There were no faults for our weeks stay.Genuine Expedia guest review
Excellent hotel in a great location. Modern, clean and worth a visitGenuine Expedia guest review
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