All hotels in Auckland, New Zealand
1 room, 2 adults
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4.6 / 5Outstanding

Score breakdown (from 308 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.5
  • Comfort
    4.7
  • Condition
    4.6
  • Neighborhood
    4.5

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Comfort and convenience"
Its location makes this a very convenient hotel. Right by the viaduct Harbour. Excellent service staff and comfortable bed, refreshing shower/bathtub and pool. Fish market is just round the corner to get a tastes of some of the best Fish and chips in town. Lots of dining options available within walking distance. It was a great way to round up our trip to NZ after spending 10 days in South Island.
Genuine Hotels.com guest review
3 night family trip May 6, 2015
Kok-Hong
SG
4.0 / 5Excellent
"Advertisements misleading"
Found the online pictures misleading expected bay views. Room overlooked office buildings. Unexpected additional high Parking fee unacceptable. That service should be part of fee or clearly stated it will be additional
Genuine Expedia guest review
Other trip Apr 30, 2015
Duane & Carol
AU
5.0 / 5Outstanding
"Great weekend getaway"
Great hotel to stay at in the city, nice and close to the viaduct and only a short walk to Queen Street. The cafe serves free range eggs which is great. Nice wine bar to stop at after you have been out for dinner.
Genuine Hotels.com guest review
2 night romance trip Apr 24, 2015
Jodie
NZ
5.0 / 5Outstanding
"Good location"
Lovely stay even though Jetstar caused us to miss our first night. Very comfortable & located close to the Viaduct for nice dining.
Genuine Expedia guest review
Other trip Apr 23, 2015
Annette
AU
5.0 / 5Outstanding
"Great Design"
Best designed hotel in Auckland. Feels sophisticated.
Genuine Hotels.com guest review
1 night romance trip Apr 18, 2015
Meryl
NZ
5.0 / 5Outstanding
"Quite luxury near waterfront"
Our stay at Sofitel was exceptional from the time we had our car valet $40 is a deal considering it allows for in/out previllages. It is in the CBD and is in walking distance from really great restaurants and shopping (Queens St.) Internet for the first 500mb is included which gives you enough to check email and update social media. The room was comfy with my favorite feature the nespresso! The mini bar is well stocked. A love the subtle branding they have on their towels. I would highly recommend staying at this hotel if you are looking for a quiet place to stay with a mature demographics.
Genuine Expedia guest review
Other trip Apr 19, 2015
Jessica
CA
5.0 / 5Outstanding
"Luxurious hotel with lovely facilities"
Our stay at the Sofitel in Auckland was comfortable and luxurious. The room was cleaned each morning by friendly cleaning staff, who returned later in the day to tidy, turn on lights and place your slippers in front of the bed. The Sofitel was well located. It was quiet, but close enough to take a stroll to the viaduct along the waterfront. We enjoyed our 6 day stay, thank you!
Genuine Expedia guest review
Other trip Apr 15, 2015
Cindy
AU
5.0 / 5Outstanding
"Action packed"
Our stay was very nice, great customer service and the general place was tidy and in good condition. Room was modern and comfortable. Despite there being a fire at 1am and standing out in the cold for a good while, the staff were informative and the experience was entertaining at best. Definitely memorable.
Genuine Expedia guest review
Other trip Apr 13, 2015
T
AU
5.0 / 5Outstanding
"Beautiful hotel"
One night in Auckland for an Easter night out. The Sofitel was a real surprise, beautiful grounds, great service and a very comfortable room. Will definitely go back.
Genuine Hotels.com guest review
1 night romance trip Apr 4, 2015
Andrew
GB
5.0 / 5Outstanding
A fantastic hotel within a great area of Auckland - easy walking distance to a large number of bars and restaurants. The facilities at the hotel are of a high quality and the rooms finished to a very high standard.
Genuine Expedia guest review
Other trip Apr 5, 2015
Sarah
GB
5.0 / 5Outstanding
"Waterfront luxury"
The Sofitel was a great way to start a three week vacation in New Zealand. After 15 hours on a plane, this was exactly what was needed - a little luxury. All the staff were terrific and nothing was too much trouble. The hotel is perfectly located to access downtown and the ferry docks, as well as the myriad restaurants in the nearby Wynyard quarter.
Genuine Hotels.com guest review
3 night romance trip Mar 28, 2015
John
CA
5.0 / 5Outstanding
"Loved it"
Loved it, bed was comfy, room was spacious best hotel I have stayed at in Aukland. Will definately stay at a Sofitel again.
Genuine Hotels.com guest review
2 night business trip Mar 17, 2015
Lindsay
ZA
5.0 / 5Outstanding
"great service !"
beautiful location on the harbour, great service !
Genuine Hotels.com guest review
1 night romance trip Mar 17, 2015
richard
CA
5.0 / 5Outstanding
"Nice hotel close to city"
Room very nice, walking distance to great eating, very relaxing
Genuine Expedia guest review
Other trip Feb 27, 2015
Bruce
AU
4.0 / 5Excellent
"Great hotel"
Amazing hotel and rooms, however overbooked our room. And as a present from our son was very disapointing for him to have our room downgraded.
Genuine Expedia guest review
Other trip Feb 13, 2015
annette
AU
5.0 / 5Outstanding
"Birthday Treat"
One night stay as a Birthday treat for a 70th. Very luxurious, comfortable, quiet and roomy. Lovely breakfast, super efficient staff, overall a great treat!
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Diane
NZ
4.0 / 5Excellent
"Nice hotel good service"
Set in an ideal place to visit the harbour and the shops. Good service . Make sure you book a room over the harbour or over the water feature. Our mistake and we were awoken early by refuse collecting etc.
Genuine Expedia guest review
Other trip Jan 31, 2015
sandy
GB
5.0 / 5Outstanding
"Excellent location on the viaduct; superb service."
Extremely pleasant overall with surprisingly reasonable in-hotel restaurant pricing.
Genuine Expedia guest review
Other trip Jan 28, 2015
Dave
AU
3.0 / 5Good
"Good but could do better"
The hotel location and building is good. The staff is professional enough.
Genuine Expedia guest review
Other trip Jan 28, 2015
A Traveler
AU
4.0 / 5Excellent
"Empire"
Issue with door swipe cards not working was frustrating
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Shane
NZ
4.0 / 5Excellent
"Great hotel"
Great hotel
Genuine Hotels.com guest review
5 night romance trip Dec 30, 2014
Geoff
GB
5.0 / 5Outstanding
"Harbour Delights"
We revelled in the luxury of this gorgeous hotel for 4 nights. Fabulous location on the harbour with its yachts and great restaurants. Everything was so easy and uncomplicated about this short break. We hope we can come again.
Genuine Expedia guest review
Other trip Jan 19, 2015
mary
AU
5.0 / 5Outstanding
"a night in town"
great service, beautifully appointed rooms, excellent location for waterfront bars and restaurants, extra comfy bed
Genuine Hotels.com guest review
1 night romance trip Jan 7, 2015
Paul
NZ
5.0 / 5Outstanding
"Great hotel close to harbour, walk everywhere."
Hotel is beautiful and the proximity to downtown, harbour, Viaduct, restaurants etc. is superb. Room very clean, huge bathroom and all the amenities. Highly recommend. Staff can't do enough for you. Wonderful experience.
Genuine Expedia guest review
Other trip Jan 9, 2015
J and J
CA
5.0 / 5Outstanding
"View and bed Super !"
Wonderful hotel and staff . First stay in NZ and was so happy we chose the Sofitel. Marina view definitely worth the extra and the best bed . Very soft which is what I love and gorgeous linen . Thank you
Genuine Hotels.com guest review
3 night family trip Dec 27, 2014
Christina
AU
4.0 / 5Excellent
"Great food at Lava"
Nice stay, food at the Lava was great, but the exhaust in the open Kitchen can be better.
Genuine Hotels.com guest review
2 night romance trip Dec 29, 2014
A Traveler
SG
4.0 / 5Excellent
"5 star location for quiet period of the year"
Very pleased overall, definitely will be booking room with a view next time though! Hotel itself is stunning, rooms can be improved, but I am being picky. Great location for holiday stay. Close to everything. I wouldn't suggest booking room with windows looking onto the main road during the year. It could get quite busy there.
Genuine Expedia guest review
Other trip Jan 2, 2015
natasha
AU
5.0 / 5Outstanding
"Great hotel!"
Beautiful hotel with fantastic staff. Rooms were great. We had a Luxury Marina View room which was lovely and moved to a city view King room for the last night, which was also a nice room and very large. We got a good deal as we prepaid for the Marina view prior to coming, and had to pay more for a room two levels lower for the last night. So hotel is expensive, but if you can get a decent price (which is still fairly expensive) it's worth it. We didn't eat at the restaurant as the choices were not up our alley. We did have food in the bar from their menu, and it was good. Location is amazing. Right at the Viaduct where all the restaurants/bars are and only a short walk to the main downtown shopping street (Queen Street). All in all we were very happy with this hotel.
Genuine Expedia guest review
Other trip Dec 1, 2014
Jennifer
CA
3.0 / 5Good
"Good hotel, poor service"
Very nice looking hotel, and the room was very nice. But service was awful--it's better in a hostel! Took 45 minutes to have my bag delivered; an hour to get a blanket, and these despite repeated calls. When the staff apologize for delays (which happen anywhere), and sy they will get right on to it, then they should. But didn't. To put icing on the cake, they damaged my car during their compulsory valet service. And again, failed to get back to me with deatils until I specifically asked.
Genuine Hotels.com guest review
3 night business trip Oct 26, 2014
Scott
AS
5.0 / 5Outstanding
"Nice hotel with attentive staff"
Lovely hotel located on the harbour. A little out of the main hub but close enough to stroll to Queens Street and Princes Wharf with ease. Excellent location for The Wynyard Quarter restaurants and for business travellers with Vodafone, HP, KPMG and Microsoft buildings right across the street. The staff were very friendly and attentive, service always came with a smile. Lava restaurant very good and they take the Advantage Plus Card giving 50% discount on food.
Genuine Expedia guest review
Other trip Oct 25, 2014
A Traveler
AU
5.0 / 5Outstanding
"Highly Recommended"
Fantastic surroundings... fantastic service!!
Genuine Hotels.com guest review
1 night business trip Oct 20, 2014
A Traveler
NZ
4.0 / 5Excellent
"Good hotel great for viaduct restaurants and bars"
Enjoyed 5 nights as a short break in Auckland in a hotel perfectly positioned for access to the ferries, the viaduct and many excellent bars and restaurants. The hotel would suit business or holiday travellers, it is mostly beautifully maintained, and our room was big and very spacious. Somewhat quirky that the French hotel chain insists on staff greeting guests in French - not really why people travel to New Zealand. Limited room towels, but otherwise a superb bathroom, a great coffee machine and range of teas. Breakfast charge of NZ$39 per head is quite ridiculous, but travellers to NZ will soon realise that NZ is now a very expensive place to travel to - be prepared for a NZ$100 taxi fare from the airport if you travel other than off peak times, and NZ$15 for what would cost SIN$4 in Singapore. Soul Bar and Bistro is a must place to go for superb food.
Genuine Expedia guest review
Other trip Oct 21, 2014
MG
AU
4.0 / 5Excellent
"Great Positon"
Great position on Viaduct Harbour. The room was very spacious, but a bit like living in a fish bowl as you could be seen from other rooms and see into other rooms. Hanging space for clothes was very limited (about 4 hangers), and no space at all for storing sweaters or other clothing(had to lay it out on the couch!) I also dislike the mousy colours of the decor (I would much prefer greens, blues or lemons) Wifi wasn't provided with the room cost. The ensuite was huge with bidet and his and hers basins as well as a huge bath tub (which we didn't use) and plenty of towels were provided. The shower was of good size with both take down spray arm and shower rose alternatives. The bed was king size and comfortable. There were two balconies but no furniture to sit outside if you wished. Staff were friendly when you came across them, which wasn't very often.
Genuine Expedia guest review
Other trip Oct 17, 2014
Rose
AU
3.0 / 5Good
"Never go back?"
Overall is alright but seriously need to train staff and improve service. It is a 5 star hotel guys! I should've not expected that much...
Genuine Hotels.com guest review
2 night family trip Oct 10, 2014
junghwa
NZ
5.0 / 5Outstanding
"Excellent staff"
It was my partners birthday and our stay was welcomed by birthday greetings from the restaurant staff and others. A special plate of chocolate and flowers made it a magnificent stay for the 2 nights. Very good staff, wonderful views over the viaduct. Definitely will stay again
Genuine Expedia guest review
Other trip Oct 14, 2014
Nic
AU
5.0 / 5Outstanding
"Ideal auckland"
Stayed for business, and found it convenient for the cbd, but nicely felt away at night. Loads of good bars and restaurants close by, and the hotel bar has atmosphere and a nice outdoor area. I would recommend for business or pleasure- first class hotel.
Genuine Hotels.com guest review
3 night business trip Oct 8, 2014
william
AU
5.0 / 5Outstanding
"Outstanding"
My husband and found our stay at the Sofitel Auckland Viaduct Harbour to be extremely relaxing, effortless and luxurious. We liked the quiet and calm atmosphere, the extra touches throughout the public spaces and the well-designed room. The bed was extremely comfortable and we felt spoilt staying there and didn't want to leave. Staff were friendly and attentive yet not imposing at all and we couldn't have asked for anything better. My friend (who was not staying at the hotel) and I had a massage each which we both totally enjoyed; the spa was lovely and quiet, like a cocoon, and the massage therapists and staff caring and professional. I just wish we had stayed longer because we didn't get a chance to try out the restaurant. Oh well, next time!
Genuine Expedia guest review
Response by Sofitel Auckland Viaduct Harbour
Bonjour Susan, Thank you for sharing feedback on your recent experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at our hotel, and that you appreciated the luxuriously appointed rooms and the signature Sofitel MyBed™. Rest assured we will pass on your magnifique feedback to our So SPA therapists regarding your massage. We hope you will have a chance to try Lava Dining on your next visit. We very much look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the near future. Kind regards, Stefan Coetsee Guest Relations Manager
Other trip Oct 8, 2014
Susan
AU
5.0 / 5Outstanding
"Excellent hotel, wonderful view from our room"
Friendly yet professional staff. We plan to go back to Auckland just to stay at the Sofitel again. Lots of special little touches really made our stay memorable.
Genuine Expedia guest review
Response by Sofitel Auckland Viaduct Harbour
Bonjour Fiona, Thank you very much for sharing your experience staying at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at our hotel, and I am pleased that we are your hotel of choice in Auckland. Once again, thank you for sharing your feedback - we look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the near future. Kind regards, Stefan Coetsee Guest Relations Manager
Other trip Oct 7, 2014
Fiona
AU
4.0 / 5Excellent
"Perfect Location"
We stayed in one of the suites for my hushbands 60th. The room was a little tired old furniture with chips & marks.But the overall stay was good, staff pleasent, plenty of good reataurants near by & walking distance for most attractions. Comfortable bed. A bit of a much up with ordered champagne & ballons, but it didnt spoil the stay.
Genuine Hotels.com guest review
1 night trip Oct 1, 2014
A Traveler
GB
5.0 / 5Outstanding
"Outstanding Auckland hotel"
Had a wonderful time. The atmosphere of the hotel is relaxed. The staff were friendly and could not have been more helpful. The central location was great. We also enjoyed the gym, pool and spa facilities. We had a superb dinner at the restaurant. My husband would have preferred a greeting Kia ora rather Bonjour. The room was slightly small with only one chair. For 2 people we would have like 2 chairs. We will ask for a larger room next time as we will definitely go back.
Genuine Expedia guest review
Other trip Sep 28, 2014
Victoria
AU
4.0 / 5Excellent
"Convenient & Comfortable"
Very clean and stylish, great service, convenient to restaurants and transport, close to city
Genuine Hotels.com guest review
2 night trip Aug 31, 2014
A Traveler
AU
4.0 / 5Excellent
"great hotel for get away to relax !"
love the deco of the hotel lobby and surrounded by water, if you want a good quality 5 stars hotel to get away in Auckland, this is the place to be and it's only a short walk from all the trendy restaurants on the viaduct.
Genuine Hotels.com guest review
1 night trip Aug 30, 2014
Keith
NZ
5.0 / 5Outstanding
"Awesome"
Good location, beautiful interior design. All staffs were helpful and cheerful. Spent a bit on valet parking. Our "Luxury Room, Marina View" on the top floor looked perfect, it was spacious, very classy yet comfy, neat and tidy. With the Bose stereo I just placed my spare iPhone 4 (too bad it's not a Lightning port for iPhone 5S) on the dock and I played my own music. Stunning harbor view from the balcony. With just 5mins walk we reached a harbor-side restaurant/bar area and had a great dinner. We highly recommended it for those who wish for quality customer services, nice interior and gorgeous view.
Genuine Hotels.com guest review
1 night romance trip Sep 8, 2014
A Traveler
AS
5.0 / 5Outstanding
"Lovely"
My first stay at a Sofitel, and I was duly impressed. I would definitely stay at another in the future! This is a beautiful hotel with very professional and personable staff at every spot. The concierge desk was consistently helpful, the cafe in the morning served the best coffee in the neighbourhood and both the restaurant and the bar were fabulous. Everyone went out of their way to make our stay the best. We had a great sleep and the room was truly cosy. My only small nit-picky point was the carpeting in the hallways and some of the painting through the hallways could be touched up. Nice location, although quite in the business district (deserted) but we could walk quickly to town and shops and restaurants.
Genuine Hotels.com guest review
3 night trip Aug 21, 2014
Cate
CA
4.0 / 5Excellent
"Very nice, well presented, staff polite."
We were there for the weekend. Enjoyed the bar, could not get a table on the restaurant, despite there were many empty. The breakfast Staff need serious training, coffee didn't arrived till the end, the next day they forgot one of the guess order. The Manager in charge was very polite and compensated the disappointment, but for a Hotel of this category this kind of mistake should not happen. The cleaniness of the room was very poor, they will prepare the bed's in the evening which is very nice, but will be perfect is they tidy up better and pick up the litter from the floor. Beside those working in progress issues, the hotel itself it is beautiful, the staff at the front desk very polite, will I come back? Yes I would!
Genuine Expedia guest review
Other trip Aug 24, 2014
Angelica
AU
4.0 / 5Excellent
"Comfortable and stylish"
Auckland has a lack of stylish, modern hotels, so this Sofitel stood out. We had heard the Viaduct was a bit of a lifeless tourist zone, and it was, however it's only 10-15 mins walk from downtown so we didn't mind. We stayed in Room 312, which overlooked the marina. The view was nice and the room was very spacious, however a higher floor would've be better due to morning cafe noise at street level. The gym and pool were closed for renovations. This really should've be mentioned at the time of booking. Housekeeping came at 9am, and the turndown service was at 5pm. Both seemed way too early to me. Overall I would recommend this hotel. The setting was pretty, and walking distance to downtown. Staff were friendly and helpful. And it was a good base for our weekend in Auckland. Tips! Don't miss the coffee at Good One in Ponsonby, or the bircher museli at Federal & Wolfe in the city.
Genuine Expedia guest review
Other trip Aug 14, 2014
Neil
AU
4.0 / 5Excellent
We weren't advised about the gym and the pool not being functional . The manager was good to give us a small waiver for the first 2 nights but for the next two nights he wasn't keen. The service was excellent . Very polite and very helpful.
Genuine Hotels.com guest review
2 night trip Aug 4, 2014
A Traveler
SG
4.0 / 5Excellent
"Great location for a visit to Auckland"
Harbour side stay in a lovely hotel with good facilities. Well positioned to get around Auckland.
Genuine Expedia guest review
Other trip Jul 29, 2014
Catherine
AU
4.0 / 5Excellent
"Pleasant experience"
Lovely welcome great personal service we were acknowledged by management of our anniversary with a beautiful cake and a hand written card, very nice touch.....our dinner was exceptional beautifully presented and pretty perfect. We were disappointed with the blandness of our room and the scraped furniture certainly needed a little more style and maintenance there perhaps a little colour flowers just some look of luxury the colour scheme was very uninspiring and no gorgeous bath salts for the bath!!!!!!!!! Overall a very pleasant stay thankyou.
Genuine Expedia guest review
Other trip Jul 28, 2014
Eli@Sue
AU
5.0 / 5Outstanding
"Nice upmarket hotel"
Great room and facilities, friendly helpful staff
Genuine Expedia guest review
Other trip Jul 14, 2014
A Traveler
AU
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