All hotels in Auckland, New Zealand
1 room, 2 adults
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21 Viaduct Harbour AvenueAuckland1010New Zealand, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.6 / 5Outstanding

Score breakdown (from 365 reviews)

  • Service
    Fantastic service
  • Vibe
    Awesome vibe
  • Location
    Great location
  • Amenities
    Great amenities
  • Breakfast
    Tasty breakfast
  • Comfort
    Rather comfortable
4.0 / 5Excellent
"Christmas stay"
Beautiful hotel in ideal location , staff very helpful , great room layout . Quote for Christmas lunch was over the top price wise
Genuine Expedia guest review
Other trip Dec 29, 2015
Ray
AU
5.0 / 5Outstanding
"Outstanding Sofitel"
Outstanding. Best hotel I've stayed at. Everything was perfect. This hotel is simply stunning. Can't wait to go back one day. Restaurants around the corner, just beautiful.
Genuine Hotels.com guest review
5 night family trip Dec 17, 2015
Nicole
ZA
5.0 / 5Outstanding
"Great facilities and beautiful surrounding !"
My wife and I stayed at this hotel for two nights very recently and we were most impressed with its high quality furnishing and facilities. Staff were very friendly and helpful and the whole place was spotlessly clean! The hotel is located next to the harbour with beautiful views of the sea and impressive sailboats are everywhere as soon as you step out of the hotel. It is also within a 15 to 20 minutes's leisure walk to Britomart and the Auckland Ferry Building. We enjoyed our stay at this hotel tremendously and would definitely come back next time we are in Auckland.
Genuine Expedia guest review
Other trip Dec 22, 2015
Charles
AU
5.0 / 5Outstanding
Wonderful
Genuine Hotels.com guest review
1 night romance trip Dec 17, 2015
Mark
CA
5.0 / 5Outstanding
A little disconcerting opening the curtains to find construction workers outside my room. I have another booking for checking in this weekend 18 December, would be great if I could get a room on the other side of the building. Thanks Erin Wakeman
Genuine Expedia guest review
Other trip Dec 13, 2015
A Traveler
AU
5.0 / 5Outstanding
very nice hotel, friendly & helpful staff, great area
Genuine Expedia guest review
Other trip Dec 7, 2015
A Traveler
AU
5.0 / 5Outstanding
"Beautiful hotel in a picturesque part of Auckland"
Flawless experience, with fantastic experience and great amenities. Still within easy walking access to the CBD, but with the feeling of being slightly removed from the hustle and bustle.
Genuine Expedia guest review
Other trip Nov 29, 2015
Tarsh
AU
5.0 / 5Outstanding
"Amazing hotel, great place to stay"
We had a great stay and the staff were extremely helpful
Genuine Expedia guest review
Other trip Nov 26, 2015
Anita
AU
4.0 / 5Excellent
"A Night in Town for a Show"
The hotel was a little hard to find due to a lot of road works etc going on there at the time of our visit. The staff were very nice the food and service good however we were disturbed at 4am by a Contractor moving Wheelie Bins around for about 30 minutes then the Hammering and Drilling started near the wharf and woke us about 7.30am
Genuine Expedia guest review
Other trip Nov 22, 2015
Dave
AU
5.0 / 5Outstanding
Great stay. Nicest hotel I've ever stayed at. Very expensive though but you get what you pay for
Genuine Expedia guest review
Other trip Nov 16, 2015
A Traveler
AU
4.0 / 5Excellent
"One night of bliss"
Me and my partner decided to get out of home and stay in a luxury hotel for the night. This Hotel did not disappoint. It brings luxury and sophistication together to create a comfortable, elegant hotel. It is hard to fault other than a few small complaints: 1: the bar staff were not attentive at all - I had to actually approach and ask to be seated - I received a frown at this. We were then seated and waited about 10-15 minutes for someone to serve us at which point I gave up the wait and pursued a staff member. So all in all the bar staff let this experience down slightly - other than that It was great.
Genuine Hotels.com guest review
1 night romance trip Oct 25, 2015
K M
NZ
4.0 / 5Excellent
"Luxury hotel let horn by details"
One of the more stylish hotels I have stayed in, in a prime location on the waterfront. The rooms with a harbour view would be ideal (ours was on the city side facing office buildings, which were fortunately uninhabited, as we arrived in Sunday). I noticed a few old cigarette butts on our little balcony, which slightly spoiled the effect. The à la carte breakfast servings are ridiculously huge. I would suggest that they offer smaller servings and lower prices.
Genuine Hotels.com guest review
1 night family trip Oct 25, 2015
Andrew
NZ
5.0 / 5Outstanding
Good location, nice hotel
Genuine Hotels.com guest review
1 night romance trip Oct 24, 2015
A Traveler
AU
5.0 / 5Outstanding
Great staff, great location, clean & tidy facilities with a lovely French flavour.
Genuine Expedia guest review
Other trip Oct 26, 2015
A Traveler
AU
5.0 / 5Outstanding
"Lovely hotel beside viaduct harbour"
Very pleasant stay, staff very professional and informative. Unfortunately weather wasn't great during our time in Auckland, but otherwise no complaints.
Genuine Expedia guest review
Other trip Oct 25, 2015
A Traveler
AU
5.0 / 5Outstanding
We had a wonderful stay great breakfast could not fault service beyond
Genuine Expedia guest review
Other trip Oct 19, 2015
A Traveler
AU
5.0 / 5Outstanding
"Superb."
Beautiful room, excellent food, friendly staff. Good position
Genuine Expedia guest review
Other trip Oct 14, 2015
Phil
AU
5.0 / 5Outstanding
Great service! Great location, very polite staff! From start to finish everything was great
Genuine Expedia guest review
Other trip Oct 7, 2015
A Traveler
AU
5.0 / 5Outstanding
"a royal retreat!!"
absolutely beautiful hotel. awesome service, felt like royalty. thank you
Genuine Hotels.com guest review
1 night romance trip Oct 3, 2015
paula
NZ
5.0 / 5Outstanding
The service was impeccable, the room was gorgeous, very spacious and well equipped.
Genuine Expedia guest review
Other trip Oct 6, 2015
A Traveler
AU
5.0 / 5Outstanding
"Excellent hotel for an Auckland escape"
Beautiful room with a great outlook. The room was a great place to relax but also in a great location for exploring all Auckland has to offer. The restaurant food was exceptional (esp. the desserts) but there are also many other excellent restaurants on the nearby wharf. I would definitely go back again.
Genuine Expedia guest review
Other trip Oct 6, 2015
Naomi
AU
5.0 / 5Outstanding
"Great staff, Great location."
The staff at Sofitel were extremely helpful and pleasant. The location was much closer to everything than I expected.
Genuine Expedia guest review
Other trip Oct 6, 2015
Kim
AU
5.0 / 5Outstanding
"Awesome hotel handy to everything"
Could not fault it, best hotel i have stayed at and would thoroughly recommend it.
Genuine Expedia guest review
Other trip Oct 5, 2015
sue
AU
4.0 / 5Excellent
"Nice location"
We had just the one night here. The hotel is in a lovely location overlooking the marina. At the moment there are a lot of road works going on so driving to the hotel was a little difficult. We had a very long wait to check in. Our room was very comfortable and spacious. The staff all friendly. Putting aside the long wait to check in we would stay here again.
Genuine Hotels.com guest review
1 night romance trip Oct 2, 2015
Bev
NZ
5.0 / 5Outstanding
The staff were really friendly and helpful and went out of there way to accommodate us. I have already recommended the hotel to my friends.
Genuine Expedia guest review
Other trip Oct 5, 2015
A Traveler
AU
5.0 / 5Outstanding
"Fantastic hotel"
Everything was just perfect, including the spa. Perfect perfect perfect
Genuine Expedia guest review
Other trip Oct 4, 2015
Debbie
AU
5.0 / 5Outstanding
"Birthday weekend"
Very nice hotel in a fabulous setting, staff were all very positive and welcoming.
Genuine Hotels.com guest review
1 night trip with friends Sep 26, 2015
Tim
NZ
4.0 / 5Excellent
"Great location"
A mixed bag. Started badly with a time-consuming check in, room keys that did not work (including nil response from the bellboy who said he would fix them) and a dud lift button. But the manager kindly addressed this with a breakfast upgrade. The rest of the stay was enjoyable and of the standard expected of a top-rated hotel like this one. The restaurant breakfast was especially good.
Genuine Expedia guest review
Other trip Sep 23, 2015
Garry
AU
5.0 / 5Outstanding
Quiet location, spacious rooms, various facilities
Genuine Expedia guest review
Other trip Sep 22, 2015
Eric
AU
4.0 / 5Excellent
"not a good start"
when we first arrived we were put into a room that had huge digging works going on right outside our window, we were offered to be moved because of this, the next two rooms they showed us were exactly the same, then we were offered to be upgraded at a cost of $150. we decided to do this as it would have been awful staying with workers looking right into our window and the horrific digging noises. after we were moved to the new room and started to settle in a couple walked in that had been booked for this room, then we were called to say this was the wrong room and the one we were supposed to have did not have this view(sea/ harbour) so we were then moved again. we were not impressed by all this, as it was supposed to be a romantic weekend away. and for what you pay at the sofitel I believe we should have been treated better.
Genuine Expedia guest review
Other trip Sep 21, 2015
B
AU
5.0 / 5Outstanding
Modern stylish hotel. Good spacious rooms and in a great location.
Genuine Expedia guest review
Other trip Sep 14, 2015
A Traveler
AU
5.0 / 5Outstanding
"Excellent Hotel"
Great hotel but not cheap. Probably worth it for the location. Go across the piazza opposite the hotel for a great alternative to the hotel restaurant. If you are travelling by car then check with the hotel as long term road works (September 2015) currently make the hotel car park virtually inaccessible. Good, free WiFi and nice staff. Great cold breakfast buffet at a price but worth it.
Genuine Hotels.com guest review
3 night romance trip Aug 24, 2015
David
GB
5.0 / 5Outstanding
"Close to Viaduct and Wynyard Quarter"
Best Hotel my wife and I have stayed in ... Just awesome
Genuine Expedia guest review
Other trip Sep 7, 2015
A Traveler
AU
5.0 / 5Outstanding
"One night retreat in the city"
Fantastic experience at Sofitel Via Duct. We were in Auckland for a leisure weekend and Sofitel was in the perfect location for restaurants etc
Genuine Expedia guest review
Other trip Sep 6, 2015
A Traveler
AU
5.0 / 5Outstanding
"Auckland!"
Really loved the hotel! Excellent service!
Genuine Hotels.com guest review
4 night business trip Aug 29, 2015
A Traveler
GB
5.0 / 5Outstanding
Amazing!! A really comfortable and relaxing environment
Genuine Expedia guest review
Other trip Sep 1, 2015
A Traveler
AU
5.0 / 5Outstanding
"Fabulous ambience"
Lovely feel to the hotel Fabulous location, beautifully appointed rooms and public areas with very helpful, welcoming staff. Highly recommended and I very much look forward to my next visit.
Genuine Expedia guest review
Other trip Aug 31, 2015
A Traveler
AU
5.0 / 5Outstanding
"Superb hotel right in the heart of the viaduct"
Top class service all weekend, felt very spoilt and would totally recommend
Genuine Expedia guest review
Other trip Aug 29, 2015
A Traveler
AU
5.0 / 5Outstanding
Great hotel, fabulous lap pool. Staff were friendly, helpful but unobtrusive.
Genuine Expedia guest review
Other trip Aug 28, 2015
A Traveler
AU
5.0 / 5Outstanding
"Easy. Comfortable. Great service"
Great service. Very pleasant. Would stay again happily
Genuine Expedia guest review
Other trip Aug 22, 2015
A Traveler
AU
5.0 / 5Outstanding
"The little things they do that make it worth it"
I don't like their silly valet parking. Just park the car and don't ask what parking option we want.
Genuine Expedia guest review
Other trip Aug 14, 2015
PJ
AU
5.0 / 5Outstanding
Great location! Awesome views from our room, we Will be back again.
Genuine Expedia guest review
Other trip Aug 13, 2015
A Traveler
AU
5.0 / 5Outstanding
apart from no signage at night and not being able to find it this was amazing. Food was great and probably the best food we had the whole trip. Breakfast was something to wake up and get out of bed for. great location once you know where you are going. I would stay here again.
Genuine Expedia guest review
Other trip Aug 13, 2015
A Traveler
AU
4.0 / 5Excellent
"Beautiful hotel beside the harbour"
Excellent service, friendly staff, beautiful room -- if I had a couple of minor niggles, they would include the odd lipstick stains on the ceiling of the bathroom. Nor were we given instructions on how to use the lift at check-in, but a passing cleaner helped us out.
Genuine Expedia guest review
Other trip Aug 11, 2015
J
AU
5.0 / 5Outstanding
"Fantastic hotel in downtown Auckland."
Amazing stay in a luxurious hotel. Close to the viaduct action, this hotel delivered on all aspects. The bed was like sinking into a cloud, brilliant. Staff were friendly and attentive. The room was larger then most hotels, clean and comfortable. A wonderful stay, look forward to going back again.
Genuine Expedia guest review
Other trip Aug 11, 2015
Christine
AU
3.0 / 5Good
"A potentially excellent hotel let down by staff"
A low standard of training and English among most staff means a litany of mistakes occurred throughout our week long stay. Do not accept a room on the bus depot side of the hotel unless you need 4am wake ups. Restaurant service very slow. Saving grace is prepared to remedy mistakes.
Genuine Expedia guest review
Other trip Aug 8, 2015
John
AU
5.0 / 5Outstanding
"Magic place"
Everything is prefect. you feel so special when you stay here.
Genuine Expedia guest review
Other trip Aug 3, 2015
A Traveler
AU
5.0 / 5Outstanding
"Comfortable Relaxing Weekend"
Really cool hotel , beautiful lobby area, loved the flowers and the candles in the evening. The staff were attentive,friendly and unobstrusive. Our room was perfect and the evening turn down service was a nice touch.
Genuine Expedia guest review
Other trip Aug 3, 2015
Deb
AU
5.0 / 5Outstanding
"Stunning hotel in central city with sea views"
My first thoughts as we drove in were "WOW". My 5 year old daughter loved the water features and she wanted to take a "Circle Rock" as a souvenir. Our room was just gorgeous, warm and comfortable. We didnt want to leave the hotel, but we also wanted to do some exploring too as it has been a few years since we've visited Auckland City. A longer stay would be nice next time so we can enjoy the room more.
Genuine Expedia guest review
Other trip Aug 3, 2015
Yolande
AU
5.0 / 5Outstanding
"Excellent hotel"
Lovely helpful staff . Knowledgable about their job , warm and friendly . Loved the room and we will be back
Genuine Expedia guest review
Other trip Aug 3, 2015
Ellen
AU
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