room was great a corner room with a great view of beale street room was super clean for that matter the whole hotel was super clean one draw back was price for parking a little high but that ok but wanting to charge $6.95 a day for internet in the room come on even taco bell has free wi-fi. upon checking out the person who tried to wait on us needs […] a lot more training before they leave him by himself over all great stay Read moreGenuine Hotels.com guest review
"Very nice poperty"
We had a great stay, staff attentive, location was perfect. Hotel very clean and modern. It was really cold during the two days there and our heater in the room was not working properly. We called down to have someone come look at it which they did within minutes and fixed the issue! Overall a great experience and will stay there again.Genuine Hotels.com guest review
Loved the hotel!!Genuine Hotels.com guest review
"I've storm in Memphis"
The hotel more than met our expectations. The ice storm messed up our tourism plans so we will be back.Genuine Hotels.com guest review
"OK for a Westin, but have stayed at nicer."
Location was right next to Beale street clubs and restaurants. Easy to find and easy to park in the garage. But the rooms were small, and the bathrooms were not as nice as what I expect for Westins.Genuine Hotels.com guest review
The most important quality of this hotel is its location. One block to the prime part of Beale Street, to the wonderful Blues Museum, and the Fed Ex Stadium. It's also close to the amazing Civil Rights Museum.Genuine Hotels.com guest review
Great overall experience. The only drawback was their business center. Computers were slow and I had to call twice o get printer paperGenuine Hotels.com guest review
"best hotel in TN"
Best of best~!!Genuine Hotels.com guest review
TV never worked correct... Light switches had some "issues". Expensive for what I recieved. Staff was great. Beds very comfortable. Location is great for Bealle St etc.Genuine Hotels.com guest review
"A step above even the usual wonderful Westin!"
We always love a Westin, but I will say this one was even a step above the usual. the staff at this Memphis Westin was just amazing, we loved every minute and will certainly be back when we are there again. Cleanliness, comfort, and convenience and always a Westin plus.Genuine Hotels.com guest review
"Great stay at Westin."
Very good hotel.Genuine Hotels.com guest review
"Great hotel very close to FedEx Forum."
Wonderful hotel and stay. Very nice and clean room. Comfy bed and pillows. A great big bathroom with a separate shower from the tub was very nice. Great staff. And if you are going to Memphis for any event at the FedEx Forum this is the place to stay. The hotel is right across the street, and Beale St. is just around the corner. We would definitely […] recommend this hotel and will stay there again on our next trip to Memphis. Read moreGenuine Hotels.com guest review
"Westin Saturday Night Griz Game"
Check-in is 3 pm. We arrived at 5:30 pm and were told the room is not ready. There were several others waiting for rooms. Finally at 6:50 pm, our room was ready. We asked for an estimate of how long before our room would be ready but no estimate was given. We wanted to unwind in our room before going to the Griz game. This was hard to do after spending […] an 1 1/2 hours waiting in the lobby for a room. Read moreGenuine Hotels.com guest review
We checked in on New Year's Eve and you would never know they were extra busy by the service and friendliness of the staff. The room was clean and comfortable and had many extras. Careful not to pick up items for purchase though. If not put back after 60 seconds you will be charged. But the lady that checked us out asked if we used each item charged […] and credited us for the charges of things we didn't use. Great parking valet service as well. one block from Beale St. and within walking distance from many attractions. Two night stay total, and no complaints whatsoever. Great stay! Read moreGenuine Hotels.com guest review
We were just passing thru Memphis on way home, had never been to Memphis before but wanted to check it out. Assuming the high per night rate is for location- didn't feel the room was that great, bathroom wasn't very clean- and watch out for the snacks..thankfully the nice gentleman at front desk understood we had a 2yr old.. Don't think I'd return with […] children as I didn't feel it was a family hotel. If you want a good location this is. Read moreGenuine Hotels.com guest review
The Westin on Beale is rated a 4 star hotel. It very much is and it would not be bragging if rated at 4.5 star. The staff is awesome. The hotel modern but oh so very comfortable. The beds are dreamy. The bathrooms feature separate shower and full bath. The shower is excellent with waterfall type heads and also a hand held feature if you choose. The […] mini bar is high but very reasonable in comparison to others, flat screen TV's, nice art work in the rooms and through out the hotel but again the king size bed was phenomenal as well as the pillows.. As for the lower rating on the neighborhood, you ARE on Beale street, which is perfectly safe and high visual of police officers to insure no trouble. But as with any Beale hotel do not venture too far away from Beale, a lot of alleys and homeless folks asking for handouts. The cops keep them at bay on Beale though...The hotel is right across the street from the FEDEX Forum. So perfect if you are going to that venue. I will stay here again and again as I hit Beale street at least 6 to 8 times a year. You will not be disappointed. I wasn't and wish I had stayed here before over other hotels in the area. I've stayed at the Madison and would much prefer The Westin... You'll love The Westin, I guarantee it!!!!! Read moreGenuine Hotels.com guest review
"Happy New Year!"
Great hotel. Friendly staff and great location being so close to Beale StreetGenuine Hotels.com guest review
The location of the room was great but our overall stay was terrible. We had no hot water and house keeping tried to come in our room early while we were still sleeping. The price we payed for the room we could of went somewhere else and gotten a much nicer room.Genuine Hotels.com guest review
Everything was wonderful with the exception of the lack of heat in the room. No matter how high you adjusted the heat/fan, it was as if nothing came out and the room got no warmer. Otherwise, the hotel was great and the location is prime if visiting Memphis.Genuine Hotels.com guest review
"Nice Staff, Average Facility"
This was the halfway point on our trip for the holidays. The hotel staff was very courteous and attentive. The hotel condition was average at best. While this may be a four star property by Memphis standards it's no higher than a three star by most major metro standards. They charge like a 4-5 star hotel but the property doesn't warrant the expense […] . Read moreGenuine Hotels.com guest review
Great location, really comfy beds, quite....but just sad that we came"off season" and no one was playing music late at nightGenuine Hotels.com guest review
Great locationGenuine Hotels.com guest review
"Great getaway close to everything"
Nothing to complain about.Genuine Hotels.com guest review
"Great location, Great property, Great staff."
Seemlessly good service. Very clean. Staff went out of their way to be helpful. Great weekend getaway for wife and me.Genuine Hotels.com guest review
Nice stay! Will return for the right price. Shower could have used some Drano other than that no complaints.Genuine Hotels.com guest review
Good hotel and location. Clean and service was great. Miffed at the additional charge for internet when the industry standard offers free internet. Also no breakfast and additional cost for parking. Hotel rates are not cheap but acceptable. However they seem to nickel dime everything else.Genuine Hotels.com guest review
Our room was clean and comfortable. The beds and bedding were nice. My husband enjoyed the exercise room. It was very close to the Beale Street strip but quiet and very nice inside. The employees were very welcoming and friendly.Genuine Hotels.com guest review
"Loud music until 2 AM"
Room was on 6th floor backing to Beale St. and the music was so loud and they played so late that we had to move to another room for the second night. Then when we checked out we were charged for several mini bar items that were on the previous guests' account! They took care of it, however it took several minutes of waiting at the front desk. Overall […] we were unimpressed with our stay! Read moreGenuine Hotels.com guest review
The bed was so uncomfortable. We felt that the hotel was overpriced. We would probably not stay there again.Genuine Expedia guest review
"The Hotel was very nice"
I was in town for a show at the Orpheum .... the staff was very nice ..... I was able to check in a bit early ..... a good experience .... will stay there again !Genuine Expedia guest review
"Felt like a Million"
From the time we walked in with the valets/bellmen, to the counter staff, to the maid service to the restaurant Bleu, everyone had a concern that we were taken care of. They did not bug us and had great healthy conversation. My husband and I do a lot of personal and business travel. This hotel had the BEST Valets EVER!!! This stay in the city we live […] in was to re-organize some business ideas, which happened. A lot was going on at the Fed ex Forum, Beale Street and in the Westin, but you'd never know. Read moreGenuine Hotels.com guest review
Great location staff very helpful. Free shuttle across the street to Graceland and Sun Studio. Beale St. is just around corner. We had a street side room with a great view and there was no street noise. Downtown Memphis and the Civil Rights Museum was an easy walk. The neighborhood was safe.Genuine Expedia guest review
"Best choice ever!!!"
Great location - walking distance from all the night life. The tours were great! For Elvis fans - Graceland tour is a must!Genuine Expedia guest review
"Second class citizen!!!"
I stayed at the westin because i like the quality and the service tou get at this type of hotel being its over $200 per night. There was a basketball game the next night and a player strolled thru the lobby. I of course took a pic with my phone as most people would. The hotel staff rushed me and said they would call the police and make me leave my room […] if i took another one. I didnt want to spend the night in a memphis jail so i put my ohine away and went to my room. Once i got there it made me sick to think i oaid this much for a room and the hotel staff wanted to cause teouble for me when i was doing nothing wrong. I felt like i got discriminated against trrated like a second class citizen. There are plenty of hign end hotels that want your business. Choose the ones that want to treat you like first class citizen's. Read moreGenuine Hotels.com guest review
"Overall, excellent stay"
Awesome hotel for a weekend getaway to Memphis. Fantastic location for access to Beale Street. The parking garage was very convenient and I liked that to get into the hotel from the garage, or onto the floors from the elevator, it required room key access. The beds/bedding were AMAZING. I was disapointed that the Starbucks was around the corner, not […] as easily accessible as I thought. Also, there were minor signs of wear and tear- chipped artwork in the halls, chipped tile in the bathroom, a toilet that constantly ran. Not HUGE issues, but enough to irritate if you're gonna spend this kind of money. Also, no breakfast provided. Read moreGenuine Hotels.com guest review
"Enjoy the blues on Beale St"
Great location and facilityGenuine Hotels.com guest review
"Rating needs another star."
Not our first stay , and wont be our last. everything was top notch , as is every time. If you want to see Beale St. this is the hotel to stay in .Genuine Hotels.com guest review
"Better Options Elsewhere; Frustrating Stay"
Kim in customer service likes to antagonize instead of defusing the situation. Air conditioning issue upon arrival; kept telling me maintenance would be up to check, then found it was a hotel wide issue. Lack of communication and then the actions of the customer service staff was what allows for the bad review. The carpets/elevator floors dirty throughout […] the hotel; tables at elevators in foyer, dusty, dirty and smeared. Great facility & location, but they need to work on their customer service and cleanliness. Read moreGenuine Hotels.com guest review
"Late check in"
The stay was as expected other than the check in. We arrived at 3:00 pm (check in time) but couldn't check in until 5:00 pm. No apology just a comment that this happens sometimes... At check out we mentioned this and the parking fee was waived...Genuine Hotels.com guest review
Difficult to get through to the front desk. Pre-ordered our car, from Valet service the night before our departure but the night staff didn't inform the morning staff.Genuine Hotels.com guest review
Great hotel, nice part of downtown memphis. Walking distance to many restaurants, stores etc. The staff are very nice and helpful.Genuine Expedia guest review
"will stay again"
We went to Memphis for dinner and a show at the Orpheum. We walked to the Orpheum and Beale Str easily from our hotel and felt safe the whole time. The hotel is older, so a few signs of age, but very enjoyable.Genuine Hotels.com guest review
"Solid across the board"
Every contact point (desk, valet, bar) was top notch. Hotel atmosphere and design were modern, clean, and inviting. Great location. Even better value, given alternatives. Ordered room service and some of the food was average, but hey, you're in Memphis, you shouldn't be eating in your room anyway.Genuine Hotels.com guest review
Excellent in all respects and fantastic locationGenuine Hotels.com guest review
Excellent experience, would stay there againGenuine Hotels.com guest review
"This IS a downtown Hotel"
For a great nights sleep, this is a good hotel. The beds are wonderful, and the outside noise is minimal. We were there for an extended weekend and didnt realize the FedEx Forum was across the street from us on one side and the Gibson Center on the other. Both places had events while we were there, the only challenge was waiting for valet to bring the […] car. Parking is $25.00 a day at the hotel. You pay for wifi. The location for us was great, you can walk to breakfast and all around downtown and Beale street. The hotel has a "green" option where you can have your room cleaned/beds done on the days you want. Being from a drought state i thought this was a good idea. The problem was the staff didnt replace all the hotel products on the days i wanted the room done so i had to call down and wait 15 min for items to be brought up. Overal the hotel was good, i would probably try another option on a return trip. Read moreGenuine Hotels.com guest review
"Very professional staff who remembered us... Will"
Love the rooms beds are comfortable and a great view of downtown from Beale StGenuine Hotels.com guest review
"great beale street location"
The hotel staff were excellent it was our anniversary and the hotel staff had chocolate covered strawberries in the room upon arrival or check-in. The trip was centered around Beale Street which was located a block around the corner. A great time my wife first time to memphis and she had an enjoyable trip.Genuine Hotels.com guest review
Excellent location, within walking distance of many attractions, very friendly and courteous staff and comfortable bed.Genuine Expedia guest review
Loved It! Staff was Very friendly and helpfulGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )