"Great hotel very close to FedEx Forum."
Wonderful hotel and stay. Very nice and clean room. Comfy bed and pillows. A great big bathroom with a separate shower from the tub was very nice. Great staff. And if you are going to Memphis for any event at the FedEx Forum this is the place to stay. The hotel is right across the street, and Beale St. is just around the corner. We would definitely […] recommend this hotel and will stay there again on our next trip to Memphis. Read moreGenuine Hotels.com guest review
"Westin Saturday Night Griz Game"
Check-in is 3 pm. We arrived at 5:30 pm and were told the room is not ready. There were several others waiting for rooms. Finally at 6:50 pm, our room was ready. We asked for an estimate of how long before our room would be ready but no estimate was given. We wanted to unwind in our room before going to the Griz game. This was hard to do after spending […] an 1 1/2 hours waiting in the lobby for a room. Read moreGenuine Hotels.com guest review
We checked in on New Year's Eve and you would never know they were extra busy by the service and friendliness of the staff. The room was clean and comfortable and had many extras. Careful not to pick up items for purchase though. If not put back after 60 seconds you will be charged. But the lady that checked us out asked if we used each item charged […] and credited us for the charges of things we didn't use. Great parking valet service as well. one block from Beale St. and within walking distance from many attractions. Two night stay total, and no complaints whatsoever. Great stay! Read moreGenuine Hotels.com guest review
We were just passing thru Memphis on way home, had never been to Memphis before but wanted to check it out. Assuming the high per night rate is for location- didn't feel the room was that great, bathroom wasn't very clean- and watch out for the snacks..thankfully the nice gentleman at front desk understood we had a 2yr old.. Don't think I'd return with […] children as I didn't feel it was a family hotel. If you want a good location this is. Read moreGenuine Hotels.com guest review
The Westin on Beale is rated a 4 star hotel. It very much is and it would not be bragging if rated at 4.5 star. The staff is awesome. The hotel modern but oh so very comfortable. The beds are dreamy. The bathrooms feature separate shower and full bath. The shower is excellent with waterfall type heads and also a hand held feature if you choose. The […] mini bar is high but very reasonable in comparison to others, flat screen TV's, nice art work in the rooms and through out the hotel but again the king size bed was phenomenal as well as the pillows.. As for the lower rating on the neighborhood, you ARE on Beale street, which is perfectly safe and high visual of police officers to insure no trouble. But as with any Beale hotel do not venture too far away from Beale, a lot of alleys and homeless folks asking for handouts. The cops keep them at bay on Beale though...The hotel is right across the street from the FEDEX Forum. So perfect if you are going to that venue. I will stay here again and again as I hit Beale street at least 6 to 8 times a year. You will not be disappointed. I wasn't and wish I had stayed here before over other hotels in the area. I've stayed at the Madison and would much prefer The Westin... You'll love The Westin, I guarantee it!!!!! Read moreGenuine Hotels.com guest review
"Happy New Year!"
Great hotel. Friendly staff and great location being so close to Beale StreetGenuine Hotels.com guest review
The location of the room was great but our overall stay was terrible. We had no hot water and house keeping tried to come in our room early while we were still sleeping. The price we payed for the room we could of went somewhere else and gotten a much nicer room.Genuine Hotels.com guest review
Everything was wonderful with the exception of the lack of heat in the room. No matter how high you adjusted the heat/fan, it was as if nothing came out and the room got no warmer. Otherwise, the hotel was great and the location is prime if visiting Memphis.Genuine Hotels.com guest review
"Nice Staff, Average Facility"
This was the halfway point on our trip for the holidays. The hotel staff was very courteous and attentive. The hotel condition was average at best. While this may be a four star property by Memphis standards it's no higher than a three star by most major metro standards. They charge like a 4-5 star hotel but the property doesn't warrant the expense […] . Read moreGenuine Hotels.com guest review
Great location, really comfy beds, quite....but just sad that we came"off season" and no one was playing music late at nightGenuine Hotels.com guest review
Great locationGenuine Hotels.com guest review
"Great getaway close to everything"
Nothing to complain about.Genuine Hotels.com guest review
"Great location, Great property, Great staff."
Seemlessly good service. Very clean. Staff went out of their way to be helpful. Great weekend getaway for wife and me.Genuine Hotels.com guest review
Nice stay! Will return for the right price. Shower could have used some Drano other than that no complaints.Genuine Hotels.com guest review
Good hotel and location. Clean and service was great. Miffed at the additional charge for internet when the industry standard offers free internet. Also no breakfast and additional cost for parking. Hotel rates are not cheap but acceptable. However they seem to nickel dime everything else.Genuine Hotels.com guest review
Our room was clean and comfortable. The beds and bedding were nice. My husband enjoyed the exercise room. It was very close to the Beale Street strip but quiet and very nice inside. The employees were very welcoming and friendly.Genuine Hotels.com guest review
"Loud music until 2 AM"
Room was on 6th floor backing to Beale St. and the music was so loud and they played so late that we had to move to another room for the second night. Then when we checked out we were charged for several mini bar items that were on the previous guests' account! They took care of it, however it took several minutes of waiting at the front desk. Overall […] we were unimpressed with our stay! Read moreGenuine Hotels.com guest review
"Felt like a Million"
From the time we walked in with the valets/bellmen, to the counter staff, to the maid service to the restaurant Bleu, everyone had a concern that we were taken care of. They did not bug us and had great healthy conversation. My husband and I do a lot of personal and business travel. This hotel had the BEST Valets EVER!!! This stay in the city we live […] in was to re-organize some business ideas, which happened. A lot was going on at the Fed ex Forum, Beale Street and in the Westin, but you'd never know. Read moreGenuine Hotels.com guest review
"Second class citizen!!!"
I stayed at the westin because i like the quality and the service tou get at this type of hotel being its over $200 per night. There was a basketball game the next night and a player strolled thru the lobby. I of course took a pic with my phone as most people would. The hotel staff rushed me and said they would call the police and make me leave my room […] if i took another one. I didnt want to spend the night in a memphis jail so i put my ohine away and went to my room. Once i got there it made me sick to think i oaid this much for a room and the hotel staff wanted to cause teouble for me when i was doing nothing wrong. I felt like i got discriminated against trrated like a second class citizen. There are plenty of hign end hotels that want your business. Choose the ones that want to treat you like first class citizen's. Read moreGenuine Hotels.com guest review
"Overall, excellent stay"
Awesome hotel for a weekend getaway to Memphis. Fantastic location for access to Beale Street. The parking garage was very convenient and I liked that to get into the hotel from the garage, or onto the floors from the elevator, it required room key access. The beds/bedding were AMAZING. I was disapointed that the Starbucks was around the corner, not […] as easily accessible as I thought. Also, there were minor signs of wear and tear- chipped artwork in the halls, chipped tile in the bathroom, a toilet that constantly ran. Not HUGE issues, but enough to irritate if you're gonna spend this kind of money. Also, no breakfast provided. Read moreGenuine Hotels.com guest review
"Enjoy the blues on Beale St"
Great location and facilityGenuine Hotels.com guest review
"Rating needs another star."
Not our first stay , and wont be our last. everything was top notch , as is every time. If you want to see Beale St. this is the hotel to stay in .Genuine Hotels.com guest review
"Better Options Elsewhere; Frustrating Stay"
Kim in customer service likes to antagonize instead of defusing the situation. Air conditioning issue upon arrival; kept telling me maintenance would be up to check, then found it was a hotel wide issue. Lack of communication and then the actions of the customer service staff was what allows for the bad review. The carpets/elevator floors dirty throughout […] the hotel; tables at elevators in foyer, dusty, dirty and smeared. Great facility & location, but they need to work on their customer service and cleanliness. Read moreGenuine Hotels.com guest review
"Late check in"
The stay was as expected other than the check in. We arrived at 3:00 pm (check in time) but couldn't check in until 5:00 pm. No apology just a comment that this happens sometimes... At check out we mentioned this and the parking fee was waived...Genuine Hotels.com guest review
Difficult to get through to the front desk. Pre-ordered our car, from Valet service the night before our departure but the night staff didn't inform the morning staff.Genuine Hotels.com guest review
Great hotel, nice part of downtown memphis. Walking distance to many restaurants, stores etc. The staff are very nice and helpful.Genuine Expedia guest review
"will stay again"
We went to Memphis for dinner and a show at the Orpheum. We walked to the Orpheum and Beale Str easily from our hotel and felt safe the whole time. The hotel is older, so a few signs of age, but very enjoyable.Genuine Hotels.com guest review
"Solid across the board"
Every contact point (desk, valet, bar) was top notch. Hotel atmosphere and design were modern, clean, and inviting. Great location. Even better value, given alternatives. Ordered room service and some of the food was average, but hey, you're in Memphis, you shouldn't be eating in your room anyway.Genuine Hotels.com guest review
Excellent in all respects and fantastic locationGenuine Hotels.com guest review
Excellent experience, would stay there againGenuine Hotels.com guest review
"This IS a downtown Hotel"
For a great nights sleep, this is a good hotel. The beds are wonderful, and the outside noise is minimal. We were there for an extended weekend and didnt realize the FedEx Forum was across the street from us on one side and the Gibson Center on the other. Both places had events while we were there, the only challenge was waiting for valet to bring the […] car. Parking is $25.00 a day at the hotel. You pay for wifi. The location for us was great, you can walk to breakfast and all around downtown and Beale street. The hotel has a "green" option where you can have your room cleaned/beds done on the days you want. Being from a drought state i thought this was a good idea. The problem was the staff didnt replace all the hotel products on the days i wanted the room done so i had to call down and wait 15 min for items to be brought up. Overal the hotel was good, i would probably try another option on a return trip. Read moreGenuine Hotels.com guest review
"Very professional staff who remembered us... Will"
Love the rooms beds are comfortable and a great view of downtown from Beale StGenuine Hotels.com guest review
"great beale street location"
The hotel staff were excellent it was our anniversary and the hotel staff had chocolate covered strawberries in the room upon arrival or check-in. The trip was centered around Beale Street which was located a block around the corner. A great time my wife first time to memphis and she had an enjoyable trip.Genuine Hotels.com guest review
Excellent location, within walking distance of many attractions, very friendly and courteous staff and comfortable bed.Genuine Expedia guest review
Loved It! Staff was Very friendly and helpfulGenuine Hotels.com guest review
We could not have asked for a better location. And the hotel was beautiful. On top of it all,you could check out a Gibson guitar. What a treat! We also ate at the restaurant for dinner and the food was excellent! A+++Genuine Hotels.com guest review
The only down fall is you have to pay for parking. The Hotel Staff is great along with the Valet.Genuine Hotels.com guest review
My husband and I have a good time site seeing and visiting the famous Beale StreetGenuine Expedia guest review
"Right in all the action of Beale St"
This hotel was incredible, when we checked in the staff took extra care to make sure we had a suitable hotel room with a roll in shower for my uncle. Everyone was SO pleasant and helpful. The food and service in the hotel bar/ restaurant was outstanding and Casey, the bartender was great. Definitely would stay here again if I'm going to Memphis.Genuine Hotels.com guest review
This hotel is very nice. The only major issue is you have to pay for parking and wifi.Genuine Hotels.com guest review
Nice hotel close to downtown activity!Genuine Hotels.com guest review
Very friendly and helpful staff. Will be back.Genuine Hotels.com guest review
"Excellent location for Beale street"
Check in was a nightmare. No luggage carts, took three trips to get correct room and a key to work for room. Expected much better service for the price.Genuine Expedia guest review
Right on Bwale street. As a Memphian, this place is perfect to get anywhere in town. Across the street from the FedEx forum as well.Genuine Hotels.com guest review
"Convenient, clean, nice staff."
Pretty spectacular hotel. Very luxurious stop on our cross country tour.Genuine Hotels.com guest review
"Close to Orpheum"
Quick check in, very clean room, no noise from Beal street. Short walk to Orpheum & CSN concert. Nice breakfast in attractive hotel restaurant next morning.Genuine Expedia guest review
The hotel staff can make or break your stay and the staff here was incredible. Everyone was very friendly and very knowledgeable. We stopped here as my husband wanted to tour the Gibson Guitar Factory which is right across the street. He wasn't overly impressed with that (as compared to the Fender tour he had been on previously in California), but he […] was THRILLED when he realized the guitars on display in the lobby were available to rent, free of charge! That just put our stay over the top. We also had a view of Beale St from our room and it was also within very easy walking distance. I would highly recommend this place, the only downfall being the charge for wifi. Read moreGenuine Hotels.com guest review
"Seeing Memphis in one day"
We were here only one night; the hotel is very close to Beale Street so it was a short walk to find someplace to go for dinner with live music. The front desk clerk was very friendly and when we returned from dinner so asked us about our outing. Since we were there only one night didn't check out the hotel in detail. The next morning we were off to […] Graceland. Read moreGenuine Hotels.com guest review
"GReat location in memphis...close to everything"
I loved my stay and the courteous members of the westin team. They made me feel special.I would definetley recommend. Rooms excellent, clean, service excellentGenuine Hotels.com guest review
"Excellent downtown hotel"
This is the nicest hotel for the money in downtown Memphis. Perfect if you have an event at the Fedex Forum.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )