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Sandos Caracol Eco Experiences Resort - All Inclusive, Playa del Carmen

3.5 stars
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
The following facilities will be closed from 17 May 2015 to 14 June 2015 (dates subject to change):
  • Water park

Every effort will be made to minimize noise and disturbance.

Beachfront resort in Playa del Carmen with free water park, spa

  • Free parking

Main amenities

  • 956 guestrooms
  • On a private beach
  • 8 restaurants
  • Full-service spa
  • 3 outdoor pools and 5 spa tubs
  • Free water park
  • Nightclub
  • Rooftop terrace
  • WiFi in the lobby
  • Free children's club
  • 2 outdoor tennis courts
  • Beach umbrellas

What’s around

  • Gran Coral Golf (1.3 mi / 2.1 km)
  • Guadalupe Church (2.5 mi / 4.1 km)
  • Coco Beach (3 mi / 4.9 km)
  • El Camaleon Golf Club (3.8 mi / 6 km)
  • Plaza Las Americas (4.5 mi / 7.2 km)
Excellent4.1 / 5
  • Great place, Had a great time. Staff and beach were wonderfulMay 16, 2015
  • we got there on the 26th of april. My friend got sick the next day for 2 days. Then I got…May 2, 2015
See all 862 Hotels.com reviews
From 8,108 reviewsTripAdvisor Traveller Rating

Enter dates to check prices

Hotel Info: ‎866-539-8117‎

from $135
  • Standard Room
  • Royal Elite 1 Bedroom, 1 King Bed with Sofabed
  • Royal Elite Penthouse, 1 King Bed with Sofabed and Jetted Tub
  • Royal Elite Superior with 2 Queen Beds
  • Junior Suite, 1 King Bed with Sofabed, Jetted Tub
  • Deluxe Room, 1 King Bed with Sofabed, Jetted Tub
  • Superior Select Club 2 Double Beds or 1 King Bed

At a glance

Key facts

Hotel size

  • This hotel has 956 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 2 - 12)

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • WiFi and wired Internet access in public areas *

  • Dial-up Internet access in rooms *

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking

  • Accessible parking

Offsite

  • Area shuttle *

Other information

  • All-inclusive (taxes included)

Also known as

  • Sandos Caracol Eco Resort And Spa
  • Sandos Caracol Playa Del Carmen
  • Sandos Eco Resort
  • Sandos Caracol Eco Resort
  • Sandos
  • Sandos Caracol Eco Resort & Spa All Inclusive
  • Sandos Caracol
  • Sandos Caracol Eco Resort & Spa Reviews
  • Sandos Caracol Eco Resort & Spa
  • Sandos Caracol Beach Resort & Spa

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 6 years old are not allowed in the swimming pool without adult supervision.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge of MXN 480 (roundtrip)

Airport shuttle for children between the ages of 3 and 12 costs MXN 480 (roundtrip)

WiFi is available in public areas for MXN 130 per night (rates may vary)

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • 8 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Children's pool
  • Health club
  • Outdoor tennis courts 2
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Free water park access
  • Beach umbrellas
  • Waterslide
  • Free use of nearby fitness center
  • Tennis on site
  • Number of spa tubs - 5
  • Beach towels
  • Swim-up bar
  • Steam room
  • Pool sun loungers
  • Sauna
  • Beach/pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
Facilities
  • Year Built 2005
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
Accessibility
  • Disabled parking
  • Accessible path of travel
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Climate control
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Cable TV channels
Stay connected
  • Desk
  • Dial-up Internet access (surcharge)
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • Surcharges for premium food items

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club
  • Supervised activities for children between 2 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Premium food items
  • Offsite tours

Dining

LAGUNA - This buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Recreation

On Site

  • Health club
  • Outdoor tennis courts 2
  • Sauna
  • Steam room
  • Tennis on site
  • Aerobics on site
  • Basketball on site
  • Bicycle rentals on site
  • Ecotours on site
  • Fishing on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Water skiing on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby
  • Rafting nearby
  • Skydiving nearby

Sandos Caracol Eco Experiences Resort - All Inclusive, Playa del Carmen’s small print

Also known as

  • Sandos Caracol Eco Resort And Spa
  • Sandos Caracol Playa Del Carmen
  • Sandos Eco Resort
  • Sandos Caracol Eco Resort
  • Sandos
  • Sandos Caracol Eco Resort & Spa All Inclusive
  • Sandos Caracol
  • Sandos Caracol Eco Resort & Spa Reviews
  • Sandos Caracol Eco Resort & Spa
  • Sandos Caracol Beach Resort & Spa

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 6 years old are not allowed in the swimming pool without adult supervision.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge of MXN 480 (roundtrip)

Airport shuttle for children between the ages of 3 and 12 costs MXN 480 (roundtrip)

WiFi is available in public areas for MXN 130 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Sandos Caracol Eco Experiences Resort - All Inclusive, Playa del Carmen

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