Waldorf Suite Firenze - Florence

Image of Waldorf Suite Firenze, Florence Piazza della stazione,10, Florence, 50123 Italy 020 3027 8143
8.0 / 10 Guest rating
85% Recommend (20 reviews)
(Neighbourhood average 8.0)
8.0 overall guest rating
Reviewed by 20 guests
Average for the neighbourhood is 8.0
"Pleasant Hotel"
 by Tanisha L from Lithia Springs
The best part of staying here was the free upgrade to a suite we received. It was awesome! It was...
11/11/2009
43.77586, 11.24716
Hotel coordinates:

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Guest review summary

  • 8.0 Average rating: All Trip Types
  • 85% Recommended
  • 20 Reviews
  • 8.0  Hotel Service
  • 8.8  Room Comfort
  • 7.8  Hotel Condition
  • 8.8  Room Cleanliness

Average rating by Guest Trip Type

Select a trip type to see only those reviews

Trip type Number of reviews Average rating
All Trip Types (20) 8.0
Business (0) 0
Romance (9) 9.2
Family (1) 8.0
With Friends (2) 8.0
All Others (8) 6.6

Overview

Location.
In Florence's Santa Maria Novella neighborhood, this design hotel is close to Church of Santa Maria Novella, Museo di Santa Maria Novella, and Cathedral of Santa Maria dei Fiori. Also nearby are Statue of David and Chiesa di San Lorenzo.

Features.
This Florence property has a bar/lounge. Business amenities at this 4.0-star property include a business center and secretarial services. Event facilities consist of conference rooms and banquet facilities. Additional amenities include a concierge desk, multilingual staff, and laundry facilities. This property is self-catering.

Guestrooms.
Waldorf Suite Firenze has 40 guestrooms. Guestrooms have LCD televisions with satellite channels. Guestrooms provide wireless Internet access (surcharge) and direct-dial phones. Bathrooms offer separate bathtubs and showers, bidets, and hair dryers. Additional amenities include minibars, air conditioning, and desks. In addition, amenities available on request include wake-up calls. Cribs (infant beds) are available.

Notifications:

Additional fees and deposits may be charged by the property at time of service, check-in, or check-out.

Why book with us?

Facilities

Services

  • Breakfast available (surcharge)
  • Complimentary newspapers in lobby
  • Concierge desk
  • Internet access in public areas - surcharge
  • Internet access - wireless
  • Laundry facilities
  • Multilingual staff
  • Parking (surcharge)
  • Parking garage

Business & Event

  • 24-hour front desk
  • Banquet facilities
  • Business center
  • Conference room(s)
  • Dry cleaning/laundry service
  • Secretarial services

Rooms (all rooms include)

  • Air conditioning
  • Bidet
  • Cribs (infant beds) available
  • Desk
  • Direct-dial phone
  • Hair dryer
  • Internet access (surcharge)
  • LCD television
  • Minibar
  • Private bathroom
  • Satellite television service
  • Separate bathtub and shower
  • Wake-up calls
  • Window opens
  • Wireless high-speed Internet access (surcharge)

General

  • Air-conditioned public areas;
  • Bar/lounge;
  • Elevator/lift;
  • Number of floors: 4;
  • Number of rooms: 40;
  • Suitable for children
Check-in time is
Check-out time is
Pets not allowed

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Dining

Breakfast is available for a surcharge.

Guestrooms Guestrooms

Classic Room Not Refundable

1 double bed or 2 twin beds. Desk. Wireless (high-speed) Internet access - surcharge. Television - LCD. Television - Satellite service. Cable/satellite TV. Direct-dial phone. Minibar. Separate bathtub and shower. Bidet. Hair dryer. Air conditioning.

All rooms include All rooms include
  • Air conditioning
  • Bidet
  • Cribs (infant beds) available
  • Desk
  • Direct-dial phone
  • Hair dryer
  • Internet access (surcharge)
  • LCD television
  • Minibar
  • Private bathroom
  • Satellite television service
  • Separate bathtub and shower
  • Wake-up calls
  • Window opens
  • Wireless high-speed Internet access (surcharge)
Check Price

Loving Florence

1 double bed or 2 twin beds. Balcony. Desk. In-room safe. Wireless (high-speed) Internet access - surcharge. Television - LCD. Television - Satellite service. Cable/satellite TV. Television. Premium TV channel(s). Direct-dial phone. Minibar. Coffee/tea maker. Separate bathtub and shower. Bidet. Hair dryer. Welcome amenities. Air conditioning.

All rooms include
Check Price

Studio Flat (1 Bedroom Apartment)

1 double bed. Desk. In-room safe. Wireless (high-speed) Internet access - surcharge. Television - LCD. Television - Satellite service. Cable/satellite TV. Direct-dial phone. Minibar. Separate bathtub and shower. Bidet. Hair dryer. Air conditioning.

All rooms include
Check Price

Suite Classic

1 double bed or 2 twin beds. Desk. Wireless (high-speed) Internet access - surcharge. Television - LCD. Television - Satellite service. Cable/satellite TV. Direct-dial phone. Minibar. Separate bathtub and shower. Bidet. Second bathroom. Hair dryer. Air conditioning.

All rooms include
Check Price

Suite Classic Prepaid non refundable

1 double bed or 2 twin beds. Desk. Wireless (high-speed) Internet access - surcharge. Television - LCD. Television - Satellite service. Cable/satellite TV. Direct-dial phone. Minibar. Separate bathtub and shower. Bidet. Second bathroom. Hair dryer. Air conditioning.

All rooms include
Check Price

Suite Deluxe

1 double bed or 2 twin beds. Desk. Wireless (high-speed) Internet access - surcharge. Television - LCD. Television - Satellite service. Cable/satellite TV. Direct-dial phone. Minibar. Separate bathtub and shower. Bidet. Second bathroom. Hair dryer. Air conditioning.

All rooms include
Check Price

Suite Executive

1 double bed or 2 twin beds. Desk. Wireless (high-speed) Internet access - surcharge. Television - LCD. Television - Satellite service. Cable/satellite TV. Direct-dial phone. Minibar. Separate bathtub and shower. Bidet. Second bathroom. Hair dryer. Air conditioning.

All rooms include
Check Price

Suite Executive - Not Refundable

Desk. Wireless high-speed Internet access (surcharge). LCD television. Satellite television service. Cable/satellite television channels. Direct-dial phone. Minibar. Separate bathtub and shower. Bidet. Hair dryer. Air conditioning.

All rooms include
Check Price

Suite Family

1 double bed or 2 twin beds. Desk. Wireless (high-speed) Internet access - surcharge. Television - LCD. Television - Satellite service. Cable/satellite TV. Direct-dial phone. Minibar. Separate bathtub and shower. Bidet. Second bathroom. Hair dryer. Air conditioning.

All rooms include
Check Price

Suite deluxe - Not refundable

Desk. Wireless high-speed Internet access (surcharge). LCD television. Satellite television service. Cable/satellite television channels. Direct-dial phone. Minibar. Separate bathtub and shower. Bidet. Hair dryer. Air conditioning.

All rooms include
Check Price

Welcome to Florence

1 double bed or 2 twin beds. Balcony. Desk. In-room safe. Wireless (high-speed) Internet access - surcharge. Television - LCD. Television - Satellite service. Cable/satellite TV. Television. Premium TV channel(s). Direct-dial phone. Minibar. Coffee/tea maker. Separate bathtub and shower. Bidet. Hair dryer. Welcome amenities. Air conditioning.

All rooms include
Check Price

Terms & conditions

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Area map

A short guide to Santa Maria Novella Station

Santa Maria Novella Station is the main train station in Florence, with high-speed rail connections to Rome and Bologna. The station is in central Florence, situated near local landmarks like the Arno River, Santa Maria Novella, and Giardini della Fortezza.

see all hotels in Santa Maria Novella Station

Nearby Activities & Points of Interest

Less than 0.5 mile

  • Central Train Station - 100 yards
  • Church of Santa Maria Novella - 200 yards
  • Museo di Santa Maria Novella - 200 yards
  • Palazzo dei Congressi - 300 yards
  • Santa Maria Novella Station - 400 yards
  • Chiesa di Ognissanti - 400 yards
  • Medici Chapels (Cappelle Medicee) - 500 yards
  • Museo Marino Marini - 500 yards
  • Prato Business Area - 500 yards
  • Mercato di San Lorenzo - 600 yards

1.0 - 3.0 mi

  • Florence Peretola Airport (FLR) - 2.9 miles

3.0+ mi

  • Lucca Airport (LCV) - 34 miles
  • Siena Ampugnano Airport (SAY) - 36 miles
  • Pisa Galileo Galilei Airport (PSA) - 43 miles

Reviews

Filter by:

  • All (20)
  • Recommended (17)
  • Not recommended (3)

The following English reviews were posted by Hotels.com guests from other countries

Waldorf Suite Firenze 2009.11.11
Recommended Trip type: Romance "Pleasant Hotel"

Reviewed by a Hotels.com guest on Nov 11, 2009

The best part of staying here was the free upgrade to a suite we received. It was awesome! It was clean, quiet, staff was nice and helpful.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Waldorf Suite Firenze 2009.10.20
Recommended Trip type: Romance "outstanding hotel"

Reviewed by a Hotels.com guest on Oct 20, 2009

Could not pick a better place to stay in Florence Italy. This hotel is a quick right turn out of the train station and there you are. Fabulous suites with modern decor and very european. Staff was great and the location could not be better for a tourist. I would skip their breakfast at the prices they charge and go around the corner to the local cafe for coffee and pastry in the morning. Make sure to spend a day in Tuscany with a guide or on a guided tour. The most beautiful countryside you may ever see.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Waldorf Suite Firenze 2009.09.14
Not recommended Trip type: Romance "The Hotel Smells Like Sewage"

Reviewed by a Hotels.com guest on Sep 14, 2009

This hotel is exactly what you expect -- a corporate stay suite with a reasonable attempt at being "Fashionable" However, the whole place stunk of human sewage. Avoid.

Overall Rating

4.0 out of value="10"
  • 6.0 Hotel Service
  • 2.0 Hotel Condition
  • 6.0 Room Comfort
  • 4.0 Room Cleanliness
Waldorf Suite Firenze 2009.09.11
Recommended Trip type: Romance "Best hotel in Europe!"

Reviewed by a Hotels.com guest on Sep 11, 2009

Beautiful hotel, modern and clean with friendly service. We didn't find the location noisy at all, unlike some reviews, despite being right accross fron the train station. Our room (suite) was spacious and comfortable and was without a doubt the best quality for value hotel we have ever stayed at in Europe. Great restauants and tourist sights within easy walking distance and beautiful views of the hillsides and Florence from the balcony. Don't stay anywhere else!!!

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Waldorf Suite Firenze 2009.08.18
Recommended Trip type: All Others "Great hotel"

Reviewed by G Si of London on Aug 18, 2009

Very comfortable and very very large rooms. Near the station and within walking distance to everywhere. They do talk about a room with a view in Florence... well, we did have a view of the train station lol but come on.. Florence is so small that one can walk anywhere in minutes. I highly recommend it and will certainly go back to this hotel. Well fit for business and pleasure. The rooms are to die for. The outside of the building looks well dodgy but i can assure it is the only rundown part of the hotel.

Overall Rating

10.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 8.0 Room Cleanliness
Waldorf Suite Firenze 2009.08.12
Not recommended Trip type: All Others "Dissapointing"

Reviewed by P Be of Sydney on Aug 12, 2009

We were only staying for the one night while waiting for a flight, I'm not sure that all rooms have the issues we had but they are as follows 1. The bathroom and hallway on the 3rd floor stank like a bad plumbing. 2. The shower didn't have a shower curtain and so the bathroom turned into a lake. 3. The noise! The noise from the adjoining rooms and the street outside was so bad it was like it was next to the bed. 4. The "free wireless" signal was so weak that we picked up the next doors hotel first! The internet kept cutting out because of the weak signal. On the positive side the staff were curtious, spoke English and were helpful.

Overall Rating

4.0 out of value="10"
  • 8.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 2.0 Room Cleanliness
Waldorf Suite Firenze 2009.08.02
Recommended Trip type: Romance "Great Hotel!"

Reviewed by a Hotels.com guest on Aug 2, 2009

The hotel rooms are big and in execellent conditions. Everything about the rooms were great. The hotel service was good, friendly, and staff is very professional. Location is great - very thing in walking distance - easy to get to the autostrada. If they're are rooms available definitely book it. Don't worry about wasting time looking at other places. My only tip - which applies to all of Italy - bring your own iron to iron your clothes.

Overall Rating

10.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Waldorf Suite Firenze 2009.06.02
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Jun 2, 2009

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 6.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Waldorf Suite Firenze 2009.05.21
Recommended Trip type: Romance "blown away"

Reviewed by a Hotels.com guest on May 21, 2009

We were blown away with this place. Amazing suite with two modern rooms and bathrooms for the two of us. Sleek design, even a jet tub. We liked the room better than Florence! Just off train station but safe and nice area. Still walking distance to all the sights. Best place we stayed in all of italy, hands down.

Overall Rating

10.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Waldorf Suite Firenze 2009.05.14
Recommended Trip type: Romance "great room for the money"

Reviewed by a Hotels.com guest on May 14, 2009

Great contemorary decor! Very roomy! My only complaints are there is no large sign on the outside so it was a little difficult for us to find when we walked out of the train station, and we put up a 'do not disturb' sign and the maid came anyway. Other than that our stay was wonderful! The breakfast included was great!!!

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Waldorf Suite Firenze 2009.05.03
Recommended Trip type: With Friends "Great Room for the money"

Reviewed by a Hotels.com guest on May 3, 2009

AMAZING room for the money. Two adjoining suites with 2 full bathrooms. However, the shower did not work in one of the suites and there was no light in the entrance foyer. Also, we had to go through this ridiculous maze to get to the breakfast hall. Otherwise, staff was friendly and helpful and hotel was clean.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Waldorf Suite Firenze 2009.04.28
Recommended Trip type: Romance "Excellent!!"

Reviewed by a Hotels.com guest on Apr 28, 2009

Wonderful place to stay. Very clean, spacious, chic mod luxury style at a great price. Friendly and helpful staff. GREAT location right across from the main train station, and within walking distance to plenty of restaurants, shops, etc in the area. Also conveniently within walking distance to car rental locations (Europcar, Hertz, and National) as well as cell phone shops if necessary. Highly Recommended.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Waldorf Suite Firenze 2009.01.02
Recommended Trip type: All Others "Great Hotel, but very noisy with the construction"

Reviewed by a Hotels.com guest on Jan 2, 2009

The hotel was wonderful, and is so close to the train station and only a ten minute walk to the Duomo. There was construction though that started at 7 am everyday. So if you need to be up early, it won't impact you, but it is extremely loud. I would just check to see if the construction is still going on before you book your reservation.

Overall Rating

6.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
Waldorf Suite Firenze 2008.10.31
Recommended Trip type: Family "Very Nice Hotel - May be Too Noisy for Some"

Reviewed by a Hotels.com guest on Oct 31, 2008

Very nice suite hotel, with two separate modern baths, a courteous English-speaking staff, and all expected amenities. Hotel is adjacent to the train station, and Florence is currently constructing a new local transit system from the station. Construction is ongoing, and noise is a serious issue. Until construction is complete, light sleepers should request a room on the back side of the hotel (not facing the station) and on an upper floor (floor 3 or 4). Also be aware that the hotel appears to be changing its name to "City Residence" or "B&H City Residence". If reference to Waldorf Suite Firenze comes up empty, you might try one of these names. Finally, hotel is a little hard to find. Look for a narrow doorway with blue lighting above the entrance. Hotel is at 10 Piazza della Statione, and is between a coffee bar and a pizzeria.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
Waldorf Suite Firenze 2008.10.21
Not recommended Trip type: All Others "Don't stay there!!"

Reviewed by P Cl of Aberdeen on Oct 21, 2008

This hotel is part of a chain of hotels in the area (B&H). Whilst we were booked into the Waldorf Suite we were basically staying next door in the Hotel Ambasciatori (even the porter came from the hotel next door). This is accessed via a myriad of corridors and obviously knocked through wall. Our room had a lovely view of the bus terminal though so shouldn't complain. Breakfast was entertaining. After a 20 minute wait (probably because they were over booked) you get to sit a listen to all the other guests horror stories. One poor lady even had to shower in a recently vacated room as hers was broken. This hotel makes Fawlty Towers look good.

Overall Rating

2.0 out of value="10"
  • 2.0 Hotel Service
  • 2.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Waldorf Suite Firenze 2008.10.07
Recommended Trip type: Romance "Waldorf Hotel Firenze"

Reviewed by a Hotels.com guest on Oct 7, 2008

Hotel is located just to the right of the station when exiting towards the Duomo... just to the left of the station if facing it (there's no sign for Waldorf!)... once inside, you'll be pleased. It's clean, modern, friendly, and well-located. The neighborhood is much easier and nicer than guidebooks would have it, so ignore them! We had a super nice double room that had a total of two baths and three beds. Ample closets, good cleaning services, a good breakfast (excepting the coffee!), and supposedly a bar (it wasn't open much during our stay, nor was room service available for anything other than breakfast...). Get coffee downstairs on the corner at the cafe, it's inexpensive 1.3E and very Italian in nature. Several decent restaurants are on the same block, or go in to town in 5 min walk one is at the duomo, and other attractions. A decent bus tour of Tuscany is also available at the desk. Construction noise on the station plaza was going on during our stay, but without that, the room would be very quiet. Nice large windows open up or can be blocked off with nice, heavy shades. A great place overall.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Waldorf Suite Firenze 2008.09.30
Recommended Trip type: All Others "Vey comfortable and well located"

Reviewed by F Pi of London on Sep 30, 2008

The hotel is  very modern, the rooms are really big and comfortable (ours had two bathrooms and a small living room) and the location is very good. The only problems was the noise from a construction coming from outside that obliged us to wake up at 8am. The windows could be double glazed to avoid that.

Overall Rating

8.0 out of value="10"
  • 6.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness

The following foreign language reviews were posted by Hotels.com guests from other countries

Waldorf Suite Firenze 2009.01.08
Recommended Trip type: All Others "Buona posizione Belle camere spaziose Evitare la dependance"

Reviewed by M Br of Treviso on Jan 8, 2009

La dependance, pur con belle camere, ben arredate, è inserita in una struttura fatiscente, piuttosto buia (dalle finestre interne si vede degrado). L'albergo vero e proprio è invece molto attraente. Un neo, la colazione è servita in un altro hotel (piuttosto vicino)

Overall Rating

6.0 out of value="10"
  • 6.0 Hotel Service
  • 4.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Waldorf Suite Firenze 2009.01.03
Recommended Trip type: All Others "spero di poterci tornare presto"

Reviewed by S Mo of Modena on Jan 3, 2009

molto bello, confortevole e a pochi passi dal centro

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Waldorf Suite Firenze 2009.01.03
Recommended Trip type: All Others "Albero moderno centrale"

Reviewed by D An of Roma on Jan 3, 2009

L'Hotel gode di una posizione molto centrale davanti alla stazione si SM Novella. L'ingresso non è molto visibile. Ci è stata assegnata una camera in una struttura separata dal corpo centrale un po' scomoda da raggiungere. La colazione era servita nell'Hotel adiacente e non era eccezionale.

Overall Rating

6.0 out of value="10"
  • 4.0 Hotel Service
  • 6.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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