"good, cheap motel"
This place has gotten many horrible reviews, but I enjoyed my stay here at the Grand Union Motel. It's cheap and near downtown Saratoga, the room and beds were clean, and the bathroom looked brand new. The people at the front desk were extremely smiley and friendly. This place was perfect for what I was looking for - just a place to hold my bags and […] to sleep in. Read moreGenuine Hotels.com guest review
"This place is the worst I've ever seen...anywhere"
Dirty carpet, no shampoo/soap in room, a real rat hole...literally. Show be torn down because the entire facility is a disgrace to Saratoga Springs. Hated it with a pashion!!!!!!!!Genuine Expedia guest review
This is booked as a Hotel...not so but a second rate motel.Genuine Hotels.com guest review
"nice place to stay while exploring saratoga spring"
Nice old school place, sufficient, the live spring water was a little sulphury smellingGenuine Expedia guest review
could not darken the room with curtains.Bad design!Genuine Hotels.com guest review
"Very Poor Hotel"
We couldn't even stay overnight due to the condition of the room. Very dirty. Didn't even want to put our overnight bags on the floor. Could see that the bed had not been changed or made in several stays.Genuine Hotels.com guest review
"Poor - good location"
Disappointed at the condition of the room. The breakfast room was a mess and the food was disgusting and unappetizing. The hotel badly in need of a makeover and renovation. Aside from the location, I would rate it POORGenuine Hotels.com guest review
What a dreadful place! It must have been built in the 50s and has not been updated since. The room smelled bad; I had to ask for a bar of soap for the shower; towels were awful, etc. When leaving I noticed a sock or something under the bed.......afraid to look any further!Genuine Hotels.com guest review
the room smelled like musty and a little urine! nice people and descent location but would not stay there again.Genuine Hotels.com guest review
Air conditioners didn't all work. Rooms had musty smell. Night staff not helpful or welcoming. Get better deal at one of the many notable hotel chains.Genuine Expedia guest review
The hotel was very conveniently located within walking distance to downtown and SPAC. There was no real need for a car once situating yourself at the hotel!Genuine Hotels.com guest review
"Great value for a short weekend"
Just what was needed. Clean & nice amenitiesGenuine Hotels.com guest review
"Do not stay in this hotel!!!"
Our experience at the Grand Union Hotel was awful. The first room we checked into had black mildew in the sink and water would not go down the drain. I approached the front desk to ask for a different room only to be turned down initially. The gentleman at the desk eventually placed us in another room. Fortunately this room did not have any problems […] with the sink. However the smell of the room was putrid. It was so bad that our clothes actually smelled after showering and leaving the room. I have stayed in many hotels that had less than favorable reviews and had no complaints. Usually you pay for what you get, but that was not the case at all here. I would have preferred to sleep in a tent outside of the room. Our last night visiting the area we found out from a cab driver that the hotel is used to shelter people who are not well off during the off season. While this is commendable, it does make me further question the overall cleanliness of the hotel. In addition to the issues with the cleanliness of the hotel, the nice pool you see in the pictures was not open. I understand that this is a seasonal luxury, but I would think June is considered in season. This review is actually pretty generous as I am not a mean spirited person. Let’s just say that I would not recommend this hotel to anyone. Read moreGenuine Expedia guest review
"Dingy - Not worth $$"
Plastic mattress covers do not make for a great night's sleep. Only stayed here 'cause everything else Expedia listed in Saratoga Springs was sold out - which was not actually the case. Quite a number of hotel signs indicated vacancy.Genuine Expedia guest review
"room smelled like urine"
Not bad if you dont want to get any sleep, room smelled, bed very uncomfortable. Was probably a very nice place 50 yrs ago. Very close to downtown n SPAC. I personally would never stay there again but everyone needs to experience this place once!Genuine Hotels.com guest review
Under the beds were wet, the bed was broke, the bathroom fan did not work, and the heater was VERY loud-we had to keep it off all night.Genuine Expedia guest review
We rented a parlor suite with kitchen microwave etc. One room had 2 beds and no tv the second room had a bed no head board and a tv. There was no kitchen no microwave. The room was on the back side of the motel almost alley like. Would not stay there again!Genuine Hotels.com guest review
You get what you pay for. Motel, not hotel, is clean, fairly convenient and pretty outdaed although the bed was fantastic.Genuine Hotels.com guest review
"Probably oddest hotel experience I've ever had!"
I arrived at the hotel to find everything dark, and no apparent office. I drove around the place for 15 minutes trying to figure out if I had the right address. But the sign said the hotel name....I called my husband at home, got a phone number, called it...rolled over to voice mail. Drove into the parking lot again and saw a sign on a window that said […] "If you need help call Mark at 518-XXX-XXXX." The hotel name was not on the sign nor was it on the window. I had prepaid the room so I called the number....Mark answered and told me where he had hidden my room key. I was the only person in the place, guest or employee. The room was fine, but I guess when they say "off season" they mean it! I almost gave up and only didn't because it was 9:30 and I was really tired! Give this one a pass and stay somewhere where real human beings are there to check you in! Read moreGenuine Hotels.com guest review
"Nice place to stay the night"
Clean, affordable and friendly staff. Stayed one night and had nothing to complain about. The walls were a little thin but did not impact us.Genuine Expedia guest review
The beds were rock hard and the air systems need a good cleaning. Other than that, it was perfect!Genuine Expedia guest review
"grand union in saratoga springs, ny"
Hasn't been updated in quite some time. Rooms are not comfortable.Genuine Hotels.com guest review
"A good choce for a night or two."
Helpful and Happy staff! Simple rooms. Nothing fancy. Small but well organized bathroom. Quick walk from all the restaurents and shops of Saratoga.Genuine Expedia guest review
I grew up in Saratoga and this motel was owned by a classmate's family. Did not know it had been sold. Beds were fine, but the small fridge had half empty soda bottles from previous customers; desk had receipts from 3 weeks ago;the lamps beside the beds did not work and there was no housekeeping on Thanksgiving Day. I would have overlooked the unmade […] beds that day if we had been told ahead of time. At checkout, I brought these things up to the owner and desk clerk; the replies: I guess they missed some cleaning and I couldn't get anyone to work on Thursday. If there was no help, it seems to me the owner should have pitched in. We had 2 rooms and the one my sons stayed in smelled terrible from stale smoke. That was my fault for not asking for smoke free rooms. Read moreGenuine Hotels.com guest review
"Grand Union Hotel"
Great place, very friendly staff.Genuine Hotels.com guest review
"Not sure how to rate this MOTEL"
First of all it is a Motel not a hotel! We were treated very disrespectfully by the staff because a neighbor said we were being loud, which we were not. We were actually scared for our safety because of the treatment we received. Breakfast was never ready in the morning when we came in and the service from the owner was not friendly at all. The evening […] gentleman was very friendly. I don't understand when there were only three rooms rented they didn't give us a one room buffer between the rooms. instead they had all three rooms right in a row. Thin walls, and tiny rooms make for noises from rooms. Will not stay here again. Read moreGenuine Hotels.com guest review
The photo is misleading. This is not a motel up-town, but on the outskirts. It is very dated and the room smelled like an old motel (masked residual smoke odor with bad cleaner).Genuine Hotels.com guest review
"over-rated, not recommended"
The hotel was very basic. Water didn't drain. Pillow was not comfortable. It is obvious that the owner of the hotel has not invested on the property for long time. Compared with the current condition, it was definitely over-rated. We will not use it again.Genuine Hotels.com guest review
"NOT a HOTEL - a BAD MOTEL"
the expedia site shows a picture of a brick downtown Hotel. the property is a one level motel on the outskirts of town. it is dirty, the room smelled. there was no microwave or kitchen facility as indicated on site. the neighborhood is commercial. it was overall a bad experience. i would not recommend this for anyone but the most desperate travelle […] r. Read moreGenuine Expedia guest review
"Wish it was closer to downtown"
Motel itself was fine. Nothing fancy, but clean. Generally a good experience. I was only disappointed in the fact that it was further from downtown shopping/eating than I expected. I expected a few blocks, but clocked it at .7 miles - too far when walking to just pop back with bags from shopping, leftovers from restaurants, etc.Genuine Expedia guest review
Very nice location. Can walk to track and downtown scene. Hotel older motel style but very well maintained. Owners obviously take pride in their business and value their customers.Genuine Hotels.com guest review
Kind of what I expected, room musky, shower did not drain. You get what you pay for, I guess.Genuine Hotels.com guest review
Good location for the race track or casino, but not clean.Genuine Expedia guest review
"Grand Union Motel"
We have spent 17 years traveling to Saratoga Springs, NY, for at least one week of the racing season during August. This year, we were late making reservations; therefore, our favorite place to stay was booked. We had to take what was left. Now we know what a 2-star motel is like and we won't be staying there again. We were put in a back room facing […] a forest, literally 8 to 10 feet from our door. We felt like dirt as we passed everyone else who was staying in the front of the motel overlooking the pool area. Never again! Read moreGenuine Hotels.com guest review
"Better than expected"
Good location, Clean room. Satisfying breakfast included. Spring water high in iron content; try a different spring if "water" is your reason for visiting Saratoga Springs.Genuine Hotels.com guest review
"great location to track and casino"
if just looking for a basic, no frills hotel. this is the place, very good location to both the track and casino. im talking 3 or 5 minutes to both. located very close to restaurants and bars in nice area. hotel does have pool also. rate wasnt bad for a sunday in summer during racing either. overall would stay again and recommend.Genuine Hotels.com guest review
"Grand Union Hotel- NEVER AGAIN"
I would never stay at this property again, even for free! Horribly outdated decor aside, the rooom had an overwhelmingly musty smell, dirty shower, and a visibly unlaundered duvet. When we asked in the lobby for an in-room refrigerator, we were told that we couldn't have one because we were only staying one night. "But we have refrigeration and an ice […] bucket right here in the lobby," was the subsequent comment. Totally awful! The only positive would be the location near the performing arts center. Other than that, it was terrible. Read moreGenuine Hotels.com guest review
It was as I expected. It's a motel that is conveniently located. It is a place to crash after a day at the races and night on the town.Genuine Hotels.com guest review
"So bad I couldn't stay there - got my money back"
There is FALSE advertising on your website for this room. You advertised a kitchenette with frig and microwave - yet the owners laughed saying "we have nothing to do with that advertising". Finding another hotel was tough. I won't use your website to find any more hotels.Genuine Hotels.com guest review
Response by The Grand Union Motel Thank you for completing the on-line survey. We review these with our staff and we very sorry to hear about your recent stay with us. We are verifying all sites to ensure our content is accurate. We have not found where a kitchenette was stated, but will continue to research this. Again, thank you for bringing these issue to our attention.
"If you don't have something nice to say......."
Motel too cheap to plow the snow anywhere, or salt any surfaces. One large Olympic Ice Rink. Room was vintage 1950's. Small, but reasonably clean, ( housekeeping made sure to leave an envelope for tips) Bed was soft, sheets were institutional grade, pillows were worse. Carpet stains, old school furniture, not even a clock radio. No PC for guest to use, […] and I'm sure there was no WIFI. Passed on the minimal breakfast they had available which I glanced at as I checked out and returned the key ( YES KEY ) and got my 10.00 deposit back. Could not get out of there fast enough. Not worth what I paid for the room. This motel would be good value at a price point of 29.00 Read moreGenuine Expedia guest review
Response by The Grand Union Motel Thank you for taking time to complete the on-line survey and share your thoughts regarding the hotel. We do take our guests comments very seriously and this will be shared with the staff to see what we can do to improve. We are an older property, but that does not mean our guests shouldn't be comfortable. Again, thank for taking time to share your thoughts.
"Close to race track."
Motel is conveniently located, but plastic mattress protectors make for a noisy sleep.Genuine Expedia guest review
"Terriblement déçus: malpropre, aspirateur non fait"
Lavabo bouché. Pas service au bureau le soir et la nuit. Déjeuner inclus, sauf il n'y en avait pas...(J'aimerais mieux faire du camping.)Genuine Expedia guest review
"Pour une nuit seulement"
C'est correct si vous faites que passer une nuit mais sans plus. La chambre était mal nettoyée et une odeur d'humidité était bien présente. Le secteur était tranquille et proche des activités de la ville.Genuine Hotels.com guest review
"Hôtel Grand Union, Saratoga, N. Y."
Centre-ville, bien situe, près des sites touristiques, très bel endroit avec piscine extérieur. Très propre.Genuine Hotels.com guest review
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