"Disappointed with service and maintenance"
I was overal very disappointment with my stay at this Branson inn and suites. We booked a suite and the very first time we fixing breakfast the burner and microwave went off and we had to call maintenance. We had to make 4 calls and it took over an hour and a half for someone to come. This happened again the next day so we requested to be transferred […] to another unit. The same problem occurred there, however This unit had additional issues. The shower wasn't working properly, the main door would not shut and it took 2 people to push it. We came here for a fishing trip and it got ruined because we missed our guided trip because we were waiting in maintenance and they said it would be 5 mins. Based off that we decided to leave a night earlier and I expressed my concerns with John, the manager of the property. He was very accommodating and offered a reasonable compensation for our inconvenience. Read moreGenuine Hotels.com guest review
"Worst Property Ever"
Room size was misrepresented. Tried to upgrade but kept getting the story that computer was down. Stated front desk open 24/7 however a person is rarely on site phones go off site somplace. At checkin, payment was demanded upfront. I have never done this. Refrigerator was off,full of stagnant water and moldy. It took 3 hours for someone to come (11PM!!!) […] She brought a non employee into my unit and both smelled of smoke so bad it was sickening nearly making my family physically ILL! I was never able to upgrade and no one could ever add my Wyndham number for my points. I stay in hotels nationwide for work and I must say that this is the WORST property I have EVER stayed in. Read moreGenuine Hotels.com guest review
We had a great stay and look forward to many returns. Thanks, TkGenuine Hotels.com guest review
The room was clean and decorated nicely. The beds each need more comfortable mattresses. Each mattress including the sleeper sofa were very uncomfortable. It was a little odd not having a hotel representative on site. I think it would benefit you to have someone in the office on site at least during the daylight hours.Genuine Expedia guest review
everything was good except the bed was uncomfortableGenuine Expedia guest review
I was disappointed in the room. It was smaller than most hotel rooms that we have stayed in. The pictures on the site were deceiving. This was a time share resort room that we paid more for than a hotel room but got less room. The pictures on the site was showing a living room, bedroom and kitchen. We did get a very small kitchen (sink, microwave, and […] dorm fridge) . You can get a microwave and fridge in a hotel room. Just really disappointed! I will never go back there again. Read moreGenuine Expedia guest review
"Great place for a weekend getaway!"
Very spacious for the price - way bigger than the hotel room family members paid more for. Also, very helpful staff. Unfortunately we had to cut our trip short due to a freak snow storm. The staff understood and helped us get a refund for the nights we did not use. We will definitely stay there again in the future!Genuine Expedia guest review
"Smelled of mold and very small"
The room smelled of mold, we were given another room, right above the first room and it smelled of mold also but not as bad as the first room. After about 15 mins I had a terrible headache. We told the lady at the desk that we couldn't stay, because of our health and we were not changed. The room was very small for a kitchenette, the hotel room was […] bigger. Read moreGenuine Expedia guest review
"Underpriced in the off-season"
Nice suite.Genuine Expedia guest review
We usually stay in a motel and we're always cramped for space. The one bedroom condo was perfect. It was home away from home. We will definitely stay again.Genuine Expedia guest review
"First Time using Expedia"
This was the first time we have booked with Expedia and we will be using them for the rest of our vaction plans. Very nice room for a great price!Genuine Expedia guest review
"Mini family vacation- Very Spacious for kids"
I love this place & will continue to stay there. Only thing, is I have a bad back, so the beds were too firm for me. Luckily I take my own pillow. The place was very spacious, my 3 boys loved all the free room they had to play in! I would recommend to anyone staying in Branson, very close to the main strip, and lots of activities in walking distance! […] So glad I stumbled across this place! Very affordable too! Loved it 100% Read moreGenuine Hotels.com guest review
"Might as well have invited our neighbors over..."
The doors that connect the rooms are hollow doors with ZERO insulation or weatherstripping to keep light and sound from between the rooms. Our neighbors were a family that was not overly loud but might as well have been in our room with us. The TV in our room was mounted over the stove which made me uneasy while cooking. Something about a big heavy […] old CRT TV which has obviously been remounted several times dangling overhead... Anyways.. There was no ice machine on the property (but there was an ice buckets in the room) the staff said I could make my own (which I did after chipping all of the ice out of the mini fridge) or I could drive 1.5 miles to "The Cabins". As far as cleanliness and maintenance goes, I have two complaints. There were spiderwebs and dead moths in the room. The toilet was loose from the floor. Read moreGenuine Expedia guest review
Great location off of the main strip and very affordableGenuine Hotels.com guest review
Sheets had stains, should have been thrown awayGenuine Hotels.com guest review
"A wonderful weekend get a way"
I had scheduled a weekend get away with my mom, sister and 2 nieces, we didn't really know to except from the moment we walked into to the condo we had nothing but GREAT time. I would recommend this to anyone. I have already scheduled another weekend get away with my husband.Genuine Hotels.com guest review
Have never stayed at a hotel without on-site staff. The check-in was done via a phone located outside. Because we had a reservation, our keys were available in a lock box under the phone. The room was small, the only chairs were metal, such as a small outdoor patio set. The tv was was mounted near the ceiling so the only was to watch it was from the […] bed. The bathroom was so small you had to step and back up in order the close the door. We could hear the tv from the adjoining room, not that they had it loud, but it was disconcerting. The bed was too soft for our taste, not a pillow top, rather old. There was only one packet of creamer/sugar, so it was a good thing only one of us uses it, but there was only enough for one cup of coffee.These are all little things, but when added together, made it disappointing. We've paid less for more comfortable, quieter rooms. Read moreGenuine Expedia guest review
"October Branson trip."
We reserved Branson Inn & Suites and were more than pleased at the space and the location ;of the condo. We were expecting a "hotel room" space-wise and enjoyed a place to relax and enjoy our time with the family who met us there. The price was less than we would have paid for a Hampton level hotel. Checking in late was a little confusing, but the staff […] directed us expediently and with courtesy . We would stay there again and would recommend it to others. Read moreGenuine Expedia guest review
"Quick 3 night stay"
We were just here for 3 nights on a long weekend. When we go to Branson, we are usually busy with shopping, eating out, & Silver Dollar City, so we're basically looking for a comfortable place to spend our nights. We got a good rate through Hotels.com for a studio room. It included a small kitchenette & table w/ 2 chairs in the room. I would say it […] is smaller than a lot of other motel rooms, but sufficient for just the 2 of us. It was nice & clean & worked well for us except that the bathtub was slow to drain. The walls are thin & we could hear neighbors, but that was mostly around 10-10:30 when people are coming back from shows. We sleep with a sound machine so didn't bother our sleeping. My only complaint would be that the bed is a small Queen size & is VERY FIRM. I'm pretty particular, though, about my bed & find that most hotel beds are not really all that comfortable. This motel has very easy check in - just pick up the phone & call & they give you a code to get into a lock box. Probably easier than standing in line at a motel lobby. Our building had an elevator, but we didn't use it much except when first bringing our load in. It is located in a very convenient location just off of the strip. We try to stay off of the strip as much as possible. It is close to Panera Bread, Florentino's & Lone Star steak house are all in easy walking distance. Wal Mart & a grocery store are just at the top of the hill. Read moreGenuine Hotels.com guest review
The room was small about the same size as a lower price motel room.Genuine Expedia guest review
stayed in studio room. During booking I asked at least three time if room had comfortable seating, stating that was a requirement. booking agent read each time that it had separate seating area. Well it had a metal bristle set. Tv was mounted 6 inches from 9ft ceiling viewing was from lying in bed. Noise from adjoining condo was as if they were in our […] room!! Now i know why it states no guarantee of sound barrier only on confirmation e-mail! NEVER AGAIN!!!! Read moreGenuine Hotels.com guest review
Great location and floor plan. Very comfortable stay. Already looking at when we can visit again.Genuine Hotels.com guest review
"Could hear everything next door!"
I would not recommend this place to anyone simply for the fact that we could hear EVERYTHING that went on next door. The walls are paper thin!!Genuine Expedia guest review
My husband and I booked the 1 bedroom condo for 3 nights. We have a timeshare in Branson that we had already used this year, and wanted to make a fall trip. The rooms were spacious and spotless, and appeared to be recently updated. The beds were firm, but comfortable. They are conveniently located right off the strip, and the area was very quiet. Wireless […] reception was excellent! There is no staff on the premises, as they operate from another condo down the road, not a problem for us. Just pick up their phone, it rings directly to their office. Check in was easy, just follow the directions on the lockbox. We intend to use this facility in our future visits, if they are available !! Can't beat the price for such a nice place!! Read moreGenuine Hotels.com guest review
"Great location for actuvities"
Stayed one nite; check in was by phone; kinda weirdGenuine Expedia guest review
This is a hotel with no maid service!!! You make your bed, clean up after yourself...ok when you are home, but at a hotel? They left a multi-page letter of instructions on how to collect your trash; put used towels in a plastic bag; and strip your bed with linens in a pillowcase. And all of this was to take place on the day you checked out. There was […] NO room service, no towel replacements during our three day stay. Needless to say, we will Never return to that place again. Read moreGenuine Hotels.com guest review
There were three of us ladies that went down to Branson. We were so happy with the price of the room. We had two bedrooms and a pullout sofa, so we all had our own bed. Having a kitchen was great because we didn't have to go out for breakfast or supper. I would go back again.Genuine Hotels.com guest review
"Won't go back"
Said non smoking, smelled like they tried for a month to get rid of the cigarette smell with air freshener. No staff, no office, no amenities.Genuine Expedia guest review
"Love It Here!!!"
I like the location - just behind the 76 strip, the spaciousness of the rooms - especially the kitchen, the easy acces to WIFI, easy check in process - just pick up the phone at the registration box and gain access to room keys (don't really need to go to the Green Mountain Condos to physically check in). I stay here as often as I can when not using […] my timeshare. It has become a favorite place to stay. The room is always ready for me - air is on, fans are running including the deck ceiling fan. And, what a view - pool, golf course. Read moreGenuine Hotels.com guest review
"Natural water feature in living rm window. Lol"
The heavy rains caused a fall in the living window. We could tell it was not the first time there had been a leak, prior water damage to ceiling above window. Carpet had large stains on it.Genuine Expedia guest review
"Condo in excellent location"
Check in is a bit strange. You can't check in until 3:00, so don't even bother trying. They meet you after you call the office(wherever that is) & give you keys & a packet. We don't normally need a lot of help, so it was fine for us. Location was very convenient. It is just off the busiest road, but in the middle of town. Either direction has tons of […] food & entertainment. Notably, 2 mini golf places, Cherry Berry, and DQ within 2 minutes. 2 BR Condo was very clean. Our boys thought it was the coolest ever because their bedroom was upstairs. Could use an upgrade in TVs, but they worked. We had a great view of the pool, a coll little porch area, and a jetted tub that I soaked in after long days at Silver Dollar City. If you like having maid service everyday, this is not the place for you. You do have a washer/dryer if you need clean towels & sheets. Read moreGenuine Expedia guest review
"Branson Inn and Suites"
I had a single queen-bed room. Room was nice and clean and included a mini kitchen with a sink and fridge. It adjoined another room through a locked door which had no sound proofing. The bathroom had a semi-transparent wall/window to the room. If you are sharing this room, there is limited privacy in the bathroom or you can choose to use it with the […] lights off, which I found very odd. Read moreGenuine Expedia guest review
a nice quite stay room for the 4 of usn good kitchenGenuine Expedia guest review
"Would stay again"
The overall stay was good. I would stay again. It was very affordable and clean. The only complaints I would have is that the walls are extremely thin and the check in process is a bit confusing.Genuine Hotels.com guest review
"Quiet location and peaceful view"
The room was very clean and spacious. My kids loved it because they had their own bedroom and bathroom upstairs. The kitchen and living room were nice and spacious also. The master suite was good for the pack and play, myself and my husband. The tub in the master suite was awesome! It was like a home away from home and we would definitely stay there […] again. Read moreGenuine Hotels.com guest review
"Very convenient location"
Overall the stay was good. We had plenty of room but it could have been cleaner. I also did not like that there were not workers at the office at this location you had to travel to another location.Genuine Hotels.com guest review
"Kids loved the pool."
Very nice place to stay for the price.. Only issue was that we could hear the people walking around above us very late at night and early in the morning. Was clean, spacious, and had a very nice outdoor pool.Genuine Expedia guest review
"Mostly Good, but a couple of not-so-goods"
Never saw an employee here, run by another location. However, ease of checking in by a telephone and a key pad. The condo was immaculate, and it had all the basics needed. The washer and dryer was an excellent help, as we could dry our towels after using the pool. The 2 things I found lacking were the wifi (yes, I got a signal, but could rarely connect, […] and when I did it was very very slow.). I heard others at the pool stating the same, so I'm sure it wasn't just my location (B). Other than that, we were instructed to put our trash out and it would be picked up, but it wasn't, and by the time we left Sunday, others had added to my pile outside my condo. All in all, I would probably stay here again, and hope the wifi improves. Read moreGenuine Hotels.com guest review
we had a fantastic stay here...the condo was the perfect space for two adults and two kids....we had the bedroom and the girls slept on the pullout couch but the size was perfect and we especially loved the screened in back porch...it was perfect...we were close enough to the pool for the girls to be able to walk while we sat on the porch. the ONLY […] down side was the taste of the water and ice...it was really gross--tasted like lake water..otherwise absolutely wonderful experience! The location was great...of course we are very familiar with the area so we know the back roads which makes it easy to get to Read moreGenuine Expedia guest review
"Quite and very comfortable. Enjoyed"
The only real prob was a leak in the ceiling from room above. But was addressed and would stay there agian.Genuine Expedia guest review
I really liked it there!I loved the fact we had all that space for my 3 children to run around in. I will use them again!! I only had one complaint ....the beds were squeaky....but other than that....it was GREAT!!!Genuine Hotels.com guest review
"Perfect Place to Stay"
Great location just behind the 76 strip! While the units are a little older, the layout is nice with good room size. The kitchen is very large with lots of cabinet space and well stocked with appliances. Everything was very clean and well maintained - relatively new carpet. I like that there is an elevator - sometimes units do not have them and require […] hiking all the belongings up 3 flights or more. I have stayed here in past years as well as this June vacation. I have another booking in July and will continue to check the option to stay here when not using my condo weeks. Can't beat the price for all the space and location!!!! Read moreGenuine Hotels.com guest review
"Very nice condo especially for the price!!"
First time staying at the Peppertree and the Condo was very nice. Seperate dining area, Kitchen, Seating area and a bedroom. Oh yeah don't forget the washer and dryer and enclosed patio!!!! Highly recomend this place!!Genuine Hotels.com guest review
this was a really good room had a very nice experience will recommend this resort to someone.Genuine Expedia guest review
"A Steal for the Price"
Great location, nice place. We booked on hotels.com and got an awesome rate. Very pleased and would stay again.Genuine Hotels.com guest review
"Great place to stay!"
Tv to high to watch comfortably. Room so small no comfortable place to set. Other than that every thing was great!Genuine Expedia guest review
First of all, the check-in process was different. You have to call someone on the phone and give them your credit card number, etc. Fifteen minutes later, someone shows up with a key. We had asked for a room on the top floor away from others so we could rest well. The hotel was only about 1/4 full so we knew this would not be that inconvenient. However, […] we were placed right beside another couple with kids who were extremely noisy. When guests ask to be away from others, the customer service reps should grant that wish. Our room did not have any soap products in it. The worst part of the stay were the pillows. They were horrible! My husband woke up with a kink in his neck the first morning and I did the same the second morning. One last thing, the remote controls did not work. They needed batteries!! Not planning on staying here again! Read moreGenuine Hotels.com guest review
"Down the Hill from the Main Highway"
Great location - near restaurants, entertainment, attractions, and shopping - midway along highway 76. Living area is relaxing in the evening, bed is comfortable. Other amenities provided would be nice for a longer stay. Quiet and very clean. Staff is pleasant, helpful, and prompt. Great value. Lilac bushes add a nice fragrance.Genuine Expedia guest review
My stay at the peppetree was an OK experience. While the rooms were clean there was no one there to give us our room key and the room wasn't what we thought we were paying for. I definitely did not like the room joining to another couples room. I don't think we will be staying there again.Genuine Hotels.com guest review
We would give it a 5 if it weren't for the check-in process. There was a phone that you called into to give a random person your credit info and then they gave you a pass code to get into a lockbox to get your key. Other then than that,the condo was very spacious and very clean with a wonderful view of the golf course. We were in unit 3H. It was great […] definitely would ask for this unit! Read moreGenuine Expedia guest review
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