Great scenery was beautiful on the pine trail Going through Rockford and by ice cream.Genuine Expedia guest review
"Convenient location and comfortable room"
It is conveniently located off the expressway, with comfortable rooms, hospitable staff and a great breakfast to start the day. I would stay there again.Genuine Hotels.com guest review
"Very nice, clean hotel."
Very nice and knowledgeable front staff. Wonderful breakfast which they kept well stocked. Comfy bed, will stay again.Genuine Expedia guest review
Everything was great. staff was great. Wonderful locationGenuine Expedia guest review
I was greatly taken care ofGenuine Hotels.com guest review
it was quite loud outside in the evening. there was a bug on my pillow. I could easily hear what is outside the hallway.Genuine Hotels.com guest review
"Close to the Frederik Meijer Gardens"
Close to Gardens and convenient to expressway. Did not spend a lot of time at the hotel, however, breakfast in the morning was better than most.Genuine Hotels.com guest review
We had a wonderful stay! The hotel is in the same parking lot as Malarkeys and they give you a 15% discount if you show your room key. We will stay there again for sure!Genuine Hotels.com guest review
"A great value."
Staff was great. Free breakfast was a lot better than I paid for. Only downside is that the only convenient place for lunch or dinner is Malarky's...which has Ok but ordinary food.Genuine Expedia guest review
"Very Nice Hotel"
The hotel staff was very nice and friendly and the hotel was great. Would stay there again...Genuine Expedia guest review
"The little things"
We've stayed in lots of budget chain hotels over the years. This hotel had all the basics, but everything was just a little bit better. The pool was a little bigger, the breakfast a little more varied, the room just a little bit nicer. And fresh baked cookies all day in the lobby! Definitely would stay here again.Genuine Expedia guest review
"No Complaints - ideal for business travelers"
One of the nicest Country Inn and Suites I have stayed at. Perfect for business travelers (breakfast, parking and location).Genuine Hotels.com guest review
This hotel was clean and nicely decorated. The day staff was helpful, friendly, and professional. The free breakfast was very good. The pool was very nice. The hotel is in a good location. The Garden and Sculpture place is just down the road and beautiful. Plan on more than two hours. The Twisted Rooster and Kitchen 67 are just down the street and have […] great food with great atmospheres. The Grand Rapids Public Museum was great. I loved the Meyer May Frank Lloyd Wright house. It was a free tour. Read moreGenuine Expedia guest review
"Hotel Overnight Stay"
We had an excellent experience staying at Country Inn and Suites. Our room was beautifully decorated and extremely clean. The staff was very helpful and the breakfast delicious! We would chose to stay here again!Genuine Expedia guest review
"4th of July"
It was quite pleasant. Saw a movie at the nearby theater, then went to dinner and then downtown to see the fireworks. Pool was great.Genuine Hotels.com guest review
"Best breakfast ever!"
The breakfast was the best hotel breakfast we ever had and was well worth the stay. The mattress was not the best and I had a sore back in the morning.Genuine Expedia guest review
Very nice hotel, very clean, room was nice and clean and bed very comfortable! Breakfast was good with the normal kind of things, but they also have 3 hot choices of meats and eggs along with a waffle maker and boiled eggs! Good location, right off expressway and down the street from a lot of different types of resturants and a great movie theater! […] Overall a great stay!! Read moreGenuine Hotels.com guest review
"Close to Cannonsburt Mountain Bike Race"
Our only complaint was makeup of the beds. Fitted bottom sheet was too small for queen size mattress, corner creeping during the night.....top sheet was way short .... ended about 18 inches from headboard. N ot good sleeping with wrinkles under you. Other bed sheets were rough .... pilling. Basically need to update linens and teach someone how to make […] a bed! Read moreGenuine Hotels.com guest review
"Most incredible stay at a Hotel..."
I was able to book the room online without a problem & when I arrived at the hotel the check-in process was the best customer service at a hotel I've ever experienced. The front desk was incredibly friendly & helpful & made me feel important. The pool was open late & opened early the next morning giving us plenty of time for a swim. The pool & spa were […] very clean & so relaxing. We had a nice breakfast & check-out was at noon which is really nice. Read moreGenuine Expedia guest review
"Best hotel stay in quite some time!"
Over all, I was pleased with my experience at this hotel. Very clean, modern warm look, as well as an excellent breakfast (much more extensive than any I've seen or had before). The only negatives I could come up with, was the a/c being set too cold before my arrival, and the morning staff at the front desk were more interested in their gossip filled […] conversation and eating their breakfast to behave professionally when I checked out. But as said earlier, I was very pleased and will not allow those two moments to keep me from staying at this hotel again. Read moreGenuine Expedia guest review
"Very pleasant stay"
Clean, well decorated, easy location. Pleasant personnel.Genuine Hotels.com guest review
The hotel was very clean. We had a problem with our reservation through hotels.com and the hotel staff was exceptionally helpful to correct the issue. It was not their fault but they did everything possible to make our stay a wonderful experience. I would definitely stay at this hotel again. It was clean, comfortable and the breakfast variety was a […] pleasant surprise. Read moreGenuine Hotels.com guest review
was very close to van Andel Arena and we were very happy with the whole hotel Quiet and comfortable. we went for the kid rock concert and we were very happy with the choice.Genuine Hotels.com guest review
"Nice quiet stay with good breakfast"
Nice large breakfast area and lots of choices. We spent three nights there and it was quiet and comfortable. The hotel is about 4 miles from downtown and is out in an area where there isn't much else. That was the major drawback.Genuine Expedia guest review
What a pleasant surprise, a hotel that was clean, friendly, easy to access! Also, they had one of the best breakfast buffets that I have ever experienced.Genuine Expedia guest review
Very pleased with everything. Front desk staff and breakfast staff were very pleasant.Genuine Hotels.com guest review
This hotel was very clean. I would stay here again in the future.Genuine Hotels.com guest review
Nice rooms, helpful staff, and great price! If you don't want to pay $200-300 per night to stay in downtown Grand Rapids, this is your hotel!Genuine Hotels.com guest review
"This is an excellent place to stay."
We visit Grand Rapids frequently and this may be the nicest hotel in the area. The room was "white-glove test"-clean. I had a problem with operating the thermostat; within five minutes of my contact with the front desk, a maintenance man came to the room to show me how to set the room temperature. The doors (room exterior, bathroom and closet) are heavy […] and soundproof (not that you need a soundproof closet door...!). Anyway, having a refrigerator and a microwave in the room was delightful. The bed was extremely comfortable and reminded me of posh California hotels I've stayed in. The complimentary breakfast was excellent; the fresh fruit was a very nice touch! We'll definitely stay here again. Read moreGenuine Expedia guest review
"Don't Look Under the Bed"
The room, upon arrival, was fine. The staff was exceptionally friendly. However, as we settled in we found two things wrong. First, one of the beds was off of the bed frame, so one of our guests kicked it and injured herself. Secondly, when we were checking under the bed before we left, we found an assortment of water bottles, Cheerios, and even a men's […] sweater and boxers (we were all females in the room.) It was very disappointing to pay for a "nicer" hotel stay and have these details overlooked. Read moreGenuine Expedia guest review
Friendly Staff, nice breakfast and pool.Genuine Hotels.com guest review
The pool was great. Loved the cookies at the front desk. Staff was very friendly.Genuine Expedia guest review
The beds are comfortable but the pillows are terrible. They are small and not firm at all. Bring your own. The hotel is attractive and the breakfast bar is very good and convenient. Overall it is a very nice hotel.Genuine Hotels.com guest review
"Convenient but noisy due to highway"
The stay was very good. Breakfast closes a bit early on weekdays. Clean and comfortable. Only complaint was that my room was on the side facing the interstate, and it was quite noisy.Genuine Hotels.com guest review
The only negative was that wifi didn't work in our 5th floor room. However, in the desk drawer there was a cable (I'm technologically illiterate) that we used to connect our laptop to the port in the wall, so we could still check our email. Other than that, everything at the hotel was fine.Genuine Hotels.com guest review
Hotel was great for location. Not far from downtown Grand Rapids. Rooms were very clean.Genuine Hotels.com guest review
"quite good, but depends on what's important to you"
The room and hotel met my expectations. Pro: the breakfast buffet was much better than what one usually gets. Cons: there were fewer choices on TV than what one usually finds (think minimal basic cable) and there was some road noise from US 23 (not bad, but you could hear it).Genuine Expedia guest review
had to book a suite rm. hotel filled this weekend. Easy to see that this room was rarely used. All surfaces very dusty (including coffee pot). Hairs in the shower and sink. Mentioned it to desk personnel and they said they would mention it to housekeeping. We were staying 2 nights.Next day we left early and returned at 5:00 p.m. Room had not been touched. […] The housekeeping girl apologized and said she was behind due to the hotel being full. Understandable and she did clean the room well. The breakfast is very generous and the hotel is in a great location. Just didn't like cleaning up when we were supposed to be taking a few days off. Read moreGenuine Expedia guest review
"A little above average"
Seems that housekeeping needs some encouragement. Returned to find room with trash piled high in wastebasket. Towels were worn and frayed. Disappointed in loss of quality.Genuine Hotels.com guest review
"Not that thrilled"
The room smelled funny, and not in a good way. The be wasn't really comfortable, and good luck finding somewhere close to eat at night.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Grand Rapids East, MI We apologize for the poor experience you had at our hotel. We would love for you to return so we may provide a better experience. Thank you for your honest review, nonetheless.
"Less then a mile from Frederick Meijer Gardens"
Upgraded us to a suite... which was nice but very stale smelling..? Had been used as smokimg room or room hadnt been used for long time, counters were dirty too We were too tired to complain after all day at the Art Prize but probably should have as nice facility, good breakfast.Genuine Hotels.com guest review
"Excellence in Grand Rapids"
Our family stayed there for a wedding and spent the weekend. We were handled as if we were the mostimportant people in the buildiong from the moment we arrived. Our room was clean and the beds are very comfortable. We were close to a mall, and many other places of interest, with easy access to it all. Very nice stay for all of us!Genuine Hotels.com guest review
very comfortable bedGenuine Hotels.com guest review
Close to destination. comfortable, good breakfastGenuine Hotels.com guest review
"One of our favorites"
We've stayed here twice and find it a very good value. Great location for anyone with business or family connections in the East Grand Rapids area. It's what a mid-price hotel should be.Genuine Hotels.com guest review
Nothing else to say, everything was perfect. Top 10 hotels for sure, I think I'm going to start frequenting Country Inn and Suites more....Genuine Hotels.com guest review
"Great hotel for your next family or group vacation"
This hotel had a number of amenities that enhanced the overall experience. There was a fitness room, pool, and game room. The hotel provided an extensive continental breakfast every morning that could please anyone's palate. It was also close to Downtown and other districts within Grand Rapids.Genuine Expedia guest review
"Nice clean hotel"
A very nice place to spend the weekend.Genuine Hotels.com guest review
"great place to stay near grattan racetrack"
Nice hotel. Only problem is breakfast is too late if you need to be at the track at 7am. Wish breakfast was at 6am every day!Genuine Hotels.com guest review
The staff was sooo helpful, I needed to find a 24hour restaurant and they quickly gave me very simple directions. I forgot mine and my son's toothbrush and was quickly given some. Very courteous.Genuine Hotels.com guest review
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