Meget fin hyggelig lobby. Tagterrassen er ikke en terrase, men et mørkt lukket rum. Gode værelser og rent. Roomservice fungerer. Receptionen lader noget tilbage at ønske.Genuine Hotels.com guest review
"Gute Lage, Hotelservice bedenklich"
Lage des Hotels war spitze. Service bedenklich. Mussten bei unserer Ankunft (14h) noch 1,5 Stunden auf das Zimmer warten. Ínnerhalb dieser 1,5h mussten wir 3mal nachfragen ob es schon fertig ist, da auf uns offensichtlich vergessen wurde. Zimmerkarte hat täglich (!) nicht funktioniert. Wir mussten jedesmal zur Rezeption. Bei der Rezeption wurde unsere […] Anfrage bzgl Taxi mit einem Läuten des Telefons abgewürgt. Bar in der Lobby nicht zu empfehlen, da das Preis-Leistungsverhältnis nicht stimmt. Für 2 kleine Campari Orange mussten wir 44 TL bezahlen. + großes und konfortables Zimmer - kleines verschimmeltes Badezimmer + ausgezeichnete Lage in der Altstadt Read moreGenuine Expedia guest review
"Experience soured a bit by very poor reception desk"
08/19/14 hallie1 cork,ireland
Let's start with the good. Beautiful hotel, fab lobby nice rooms and wonderful decorated throughout. Now, reception desk appear to think that dealing with the guests is below them. Check in took forever and was done in a surly manner. They seemed to be always on the phone and rarely acknowledged that you were waiting for them. Once when I approached the receptionist actually picked up the phone and made a call ! Ordering a taxi for us to leave appeared also below them, eventually I had to tip a busboy (who are excluded from this criticism )to walk down the road to get one. Other staff in suits always were around but also didn't see dealing with guests as part of their job. Sometimes this was as hilarious as was annoying. Having said the above I would still stay there again for the beauty of the hotel but serious staff training needs to take place.
"An excellent finish to our holiday"
08/05/14 Cathy M Bradford, United Kingdom
After holidaying in Northern Cyprus we extended our holiday with two nights at the Legacy Ottoman, The hotel was over the top, ostentatious, filled with gilded furniture and everything we wanted and expected. The room was large very tasteful, an excellent shower in the bathroom. the bed was comfy. The breakfasts were excellent, with lots of choice. Would I go back again - without any hesitation the answer is yes!!!
"A good place to stay in Istanbul"
08/05/14 Wallace14 Vancouver, Canada
Excellent location in the heart of the old city of Istanbul. Within walking distance of all the major sites and market areas. Beautiful views. Decent breakfast included. Magnificent lobby and generally a grand old hotel that has been well maintained. Most rooms are decent and comfortable but ask to see first. We would stay there again. Staff very helpful and courteous. Area is safe and clean.
"Very good location"
07/29/14 DavidThoreau61 Los Angeles, California
The hotel is in an old building, but has been tastefully maintained. The A/c Worked all night which was great. (We had stayed at other Turkish hotels where the A/Cs kept shutting down during the night). Rooms had nice big windows. In the middle of the historic area of Istanbul, which we enjoyed immensely. The staff were great. However initially they did not have us registered. I had booked via their web site, and luckily I had my paperwork with the conformation. I don't know what the problem was. I suggest maybe using a major hotel booking site, not the one from the hotel's web site.
"Excellent Stay.. no relation to past reviews"
07/28/14 Dinocompany Orlando, Florida
We stayed on mini belated honeymoon and the experience was amazing! We have been all over the world and came with trepidation as some of the reviews where terrible. I am taking the time to write this as is absolutely not fair! I have a suspicion that there might have been some construction back in April or that hotel management changed (or owner) as the staff was new. Alternatively, might be some western bias of people being charged £300 for a hole in London but don't like anything "foreign." Anyway, 1) Guest relations Sena is a wonderful lady. Greeted us personally and we found (paper) roses in our bed and a chilling champaign! Mind you this was a $100 Internet booking 2) the room is amazingly specious, huge ceilings, I believe some of the reviewers have never been in other cities or modern day flags. Bed was comfortable and while lacking some minor 5* elements like robes... Who cares? 3) breakfast was complete with real eggs (please look at the liquid plastic we are served at the. Hiltons etc. Breads, cakes, yogurts etc. You need to know that Turkish breakfast is SALTY stuff by nature, not pancakes! Nonetheless it had excellent jam like sour cherry, grape molasses, strawberries etc. Anyway, I don't get the reviews. Ok dude, you spent $120 with tax and all and you having breakfast looking Bosporous, Hagia Sophia, Top Kapi: mist coming up from the "wine dark sea"...3,000 year civilization at this very spot...so again give me a break!!! 4) language comments. Yes the staff is not eng lit material but we tested the waters in couple of languages, and there was no real issue. Little amusing but ok. Staff can get some more training and not congregating like in a. village square but next time you are being served by indigenous in your country compare and contrast. 5) Hamam was fantastic and free! Yes you pay for massage ?? People work for living! 6) location, is amazing 7) this is a westerner review so save me any "bias" comment...
"Nice staff, nice rooms, good breakfast, eat dinner elsewhere"
07/28/14 Visitor44535 Kansas City, Missouri
The staff were very nice, although there are a couple who need to be introduced the concept of deodorant. The guy in the lobby who shines shoes does a dynamite job! Highly recommend him. The breakfast had oodles of options. We ate dinner there three times (once by ourselves, and twice by arrangement of Gate 1). The meals are nothing to write home about, so if you have the option, go someplace else. The rooms were had were very modern and comfortable. I'd stay there again ... I'd just eat dinner somewhere in town.
"Excellent location, historic atmosphere, but..."
07/23/14 gsmith919 silver spring
LO takes up at least half a block well-situated between Eminonu ferry piers/Galata bridge and Sirkeci Station, with fast, frequent light rail access to Sultanahmet tourist zone. Great spot to walk Galata and up to the funicular. There are a couple blocks of good Turkish restauants just beyond Sirkeci; Food and drink stores are limited. The neighborhood is residential business w/few tourist services but nice atmosphere with cats in every little square and alley; well cared for, which was for me an enchantment of Istanbul. The building is from Ottoman era and management has conserved an elegant facade & spacious atmospheric lobby with caged glass elevators. There is a pleasant bar on top floor where you can watch the lights change on bridges over the Golden Horn. The staff are helpful, some English spoken. Unfortunately, management policies are from another century. There are signs in public spaces and even rooms directing that no food or drink may be brought into the hotel (for our safety!), nor can anything be taken from breakfast buffet to room. This is compounded by the absence of any minibar, coffee maker, etc. We received a coffeemaker the first night w/1 little Nescafe pack. The next day they removed it, saying it was a welcome cup. Still, they did provide a plate of Turkish sweets. Breakfast was medicore with the tiniest simmets I saw in the entire trip. No cooked-to-order, They charge for fresh juice & espresso coffee. It felt more & more like they want guests to pay for every little thing; there was also a charge to use the very average fitness center in the basement. The rooms are not all the same size. Those facing towards the ferry pier have less view and are small; those on the neighborhood side are much larger and have nice n-hood view. Furnishings were a little old but adequate and bathroom was ok in the big room. It's a potentially excellent alternative to the touristy Sultanahmet, but needs a housecleaning, starting with the management style.
"Stay away from this one"
07/20/14 CTTag Connecticut
I have been traveling for many years in over 30 countries for business and leisure. I chose this hotel because it received decent ratings but it is a 2 star at best. With dank, dark rooms and common areas, and a horrible odor, it really is awful. the breakfast was mediocre with the breakfast room in a large ballroom with unset tables and stained linens. The only redeeming quality was the lobby area which was nice. I moved to the Hyatt and it is far superior.
"not great value for money"
07/11/14 TheSC0TTMan New York City, New York
Actually this is a 3 star hotel with 2 star facilities, but seeing some of the other reviews here I need to give a balance the overall rating, so people have a fair idea of the actual hotel quality. Before I get into the issues, I should say the hotel is well decorated and "looks" very rich and well designed. The elevators work very well, and security seems strong (if a little overbearing at times). High floors on the "back side" have magnificent views and less noise from the roads below. Oh and the internet is really really fast - when it works (for those of us used to really crap internet). One area where the staff excelled, was in recovering our luggage from the airport. Our luggage (apparently) did not get transferred from our connecting flight in Cairo and the hotel staff kept calling the airport every 30 minutes till the airport staff finally got fed-up with the calls and made an effort to find our bags. Once found the hotel staff made sure the bags came quickly and we did get them early the next morning. They also were just as diligent about confirming our return car to airport, which the car company originally claimed they had no record (was pre-paid). Now, even the cheapest 2 star motel in most other countries has better in-room facilities than this "hotel". Here is a list of the "missing" facilities in the room: 1) The shower head mounted in bathtubs & showers is at waist level (well, i guess your middle parts get really clean!), so it is only for people under 3' high, or you have to hold with one hand while you try to shower with the other. So stupid. Imagine trying to wash your hair! Imagine if you are missing one arm!!! 2) There is NO soap DISH in the shower (none in our 2nd room - 1st room it was broken), so you have to keep the soap ON THE FLOOR. 3) There is NO soap DISH around the bathroom SINK. So you have to leave wet soap on the counter or in the sink itself. No built-in "soap dish" in the sink either. WTF?? 4) Towel rack space extremely limited and not even enough for 2 large towels. 5) Toilet paper holder has a cover that presses against the toilet roll so you have to use TWO hands to get paper out. If you think this is just a small annoyance, please just try it at home if your roll is mounted on one side (not directly in front) 6) There is NO wash cloth (face towel) for bathing (bring your own while paying USD$200/nt for the room). 7) Only one tiny hard soap provided, otherwise you are expected to shower with liquid soap, which also must sit on the floor. (pay USD$200/nt and bring your own soap) 8) NO drinking water is provided except you must PURCHASE from the hotel at a premium. 9) Huge dark closet with NO shelves, NO drawers, and very few hangers (5 given) - how useless is that?? Unpacking is EXTREMELY difficult for more than 2 day stay. You must live directly out of the suitcase, and the closet is so dark you cannot even see to operate the safe, which is inside in the dark. 10) Desk (in our 2nd room) was a strange height (6 inches too high) and causes back pain if you work more than 5 minutes. 11) No shower curtain in the shower, so water goes EVERYWHERE in the bathroom. Impossible to re-use towels because everything gets soaked on the floor after showering (environmentally wasteful). 12) The thermostat for the air-conditioning is a meaningless dial and you basically only have: on (freezing) or off (stuffy and hot). 11) NO coffee/tea facilities in the room - although available on request, you have to ask again and again every day, as the housekeeping staff take everything and do not replace. 12) NO iron and ironing board except on request. Housekeeping will remove every day - claimed they had only one iron & board for the entire hotel. In the first room, we had to demand to be moved because the toilet started leaking all over the bathroom when flushed! And the reception was reluctant to move us! Also the seat was wobbly and could fall over if you leaned to far to one side! After INSISTING we got moved to a better room (better shower & toilet, and higher up floor = less noise) Many requests for items in the room were greeted with an excited yes yes yes only to NEVER materialise. There are very pleasant "customer relations" ladies that do a great job, however even half of the promises from these ladies did not materialise either. Overall the basic set-up of the room is quite impractical from a travellers perspective. A traveller needs most of the above mentioned items as a basic minimum for a pleasant stay. The breakfast is pretty horrible. Turks like salt and sugar, and sometimes the food is so over-salted it is un-eatable. Overall the logistics are quite bad. Every day it seems like they are running a hotel for the first time. Many many silly little annoyances like placing the butter next to the breakfast cereals and not near the bread, which is on the other side of the room (yes, a small annoyance but imagine a dozen issues like this). Fruit juices dispensed from the machine are the lowest quality (flavoured sugar water), and you have to pay EXTRA if you want a fresh fruit juice. It usually takes about 5-6 trips back and forth to the table to collect enough items to start breakfast because of the poor logistics. Very disorganised at breakfast. They can however be "flexible" sometimes. Like the time we ordered a beer and it was taking so long we asked to just hand us the bottle without wasting time pouring in a glass etc. We we were told we cannot have a beer in the BOTTLE, and hotel policy is it must be in a glass, even though we were there to watch to world cup so were not going anywhere. So finally when the beer came they brought it in the bottle and said they would make an exception. Thank you for this GREAT favour! Although I'm not sure it helped speed up the delivery in the end. As a side note we HIGHLY recommend you do NOT transit through Cairo on route to anywhere. It was the worst. Just avoid at all cost if you can. We felt the hotel was overpriced and under-designed with many basic amenities missing. We would NOT stay at that hotel again. Nevertheless this was our first hotel in Istanbul and we don't know if this is the standard there. If it is, that would be very depressing.
07/10/14 DCH47 Chula Vista, California
We stayed at the Legacy Ottoman with a Gate 1 tour of Turkey. It is in a great location right by the new mosque and spice market and there are many shops and restaurants within easy walking distance. The hotel is in a renovated historic building and our room was clean, spacious, and comfortable. The air conditioning in our room worked perfectly and we enjoyed the great water pressure in the shower. However, we were very disappointed with the food. It appears as if most hotels in Turkey make little or no effort to provide any western food options,. and since we are pretty finicky eaters we chose to dine at nearby restaurants instead of at the hotel, which solved our problem. The included breakfast was only mediocre and we were surprised by the high extra charge for fresh orange juice. Overall, though, we enjoyed our stay and thought it was fun to stay in an historic old building. Others have complained about poor service, but since we had no special needs or requests we found the service to be fine.
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