"Very good location"
07/29/14 DavidThoreau61 Los Angeles, California
The hotel is in an old building, but has been tastefully maintained. The A/c Worked all night which was great. (We had stayed at other Turkish hotels where the A/Cs kept shutting down during the night). Rooms had nice big windows. In the middle of the historic area of Istanbul, which we enjoyed immensely. The staff were great. However initially they did not have us registered. I had booked via their web site, and luckily I had my paperwork with the conformation. I don't know what the problem was. I suggest maybe using a major hotel booking site, not the one from the hotel's web site.
"Nice staff, nice rooms, good breakfast, eat dinner elsewhere"
07/28/14 Visitor44535 Kansas City, Missouri
The staff were very nice, although there are a couple who need to be introduced the concept of deodorant. The guy in the lobby who shines shoes does a dynamite job! Highly recommend him. The breakfast had oodles of options. We ate dinner there three times (once by ourselves, and twice by arrangement of Gate 1). The meals are nothing to write home about, so if you have the option, go someplace else. The rooms were had were very modern and comfortable. I'd stay there again ... I'd just eat dinner somewhere in town.
"Excellent location, historic atmosphere, but..."
07/23/14 gsmith919 silver spring
LO takes up at least half a block well-situated between Eminonu ferry piers/Galata bridge and Sirkeci Station, with fast, frequent light rail access to Sultanahmet tourist zone. Great spot to walk Galata and up to the funicular. There are a couple blocks of good Turkish restauants just beyond Sirkeci; Food and drink stores are limited. The neighborhood is residential business w/few tourist services but nice atmosphere with cats in every little square and alley; well cared for, which was for me an enchantment of Istanbul. The building is from Ottoman era and management has conserved an elegant facade & spacious atmospheric lobby with caged glass elevators. There is a pleasant bar on top floor where you can watch the lights change on bridges over the Golden Horn. The staff are helpful, some English spoken. Unfortunately, management policies are from another century. There are signs in public spaces and even rooms directing that no food or drink may be brought into the hotel (for our safety!), nor can anything be taken from breakfast buffet to room. This is compounded by the absence of any minibar, coffee maker, etc. We received a coffeemaker the first night w/1 little Nescafe pack. The next day they removed it, saying it was a welcome cup. Still, they did provide a plate of Turkish sweets. Breakfast was medicore with the tiniest simmets I saw in the entire trip. No cooked-to-order, They charge for fresh juice & espresso coffee. It felt more & more like they want guests to pay for every little thing; there was also a charge to use the very average fitness center in the basement. The rooms are not all the same size. Those facing towards the ferry pier have less view and are small; those on the neighborhood side are much larger and have nice n-hood view. Furnishings were a little old but adequate and bathroom was ok in the big room. It's a potentially excellent alternative to the touristy Sultanahmet, but needs a housecleaning, starting with the management style.
"Stay away from this one"
07/20/14 CTTag Connecticut
I have been traveling for many years in over 30 countries for business and leisure. I chose this hotel because it received decent ratings but it is a 2 star at best. With dank, dark rooms and common areas, and a horrible odor, it really is awful. the breakfast was mediocre with the breakfast room in a large ballroom with unset tables and stained linens. The only redeeming quality was the lobby area which was nice. I moved to the Hyatt and it is far superior.
"not great value for money"
07/11/14 TheSC0TTMan New York City, New York
Actually this is a 3 star hotel with 2 star facilities, but seeing some of the other reviews here I need to give a balance the overall rating, so people have a fair idea of the actual hotel quality. Before I get into the issues, I should say the hotel is well decorated and "looks" very rich and well designed. The elevators work very well, and security seems strong (if a little overbearing at times). High floors on the "back side" have magnificent views and less noise from the roads below. Oh and the internet is really really fast - when it works (for those of us used to really crap internet). One area where the staff excelled, was in recovering our luggage from the airport. Our luggage (apparently) did not get transferred from our connecting flight in Cairo and the hotel staff kept calling the airport every 30 minutes till the airport staff finally got fed-up with the calls and made an effort to find our bags. Once found the hotel staff made sure the bags came quickly and we did get them early the next morning. They also were just as diligent about confirming our return car to airport, which the car company originally claimed they had no record (was pre-paid). Now, even the cheapest 2 star motel in most other countries has better in-room facilities than this "hotel". Here is a list of the "missing" facilities in the room: 1) The shower head mounted in bathtubs & showers is at waist level (well, i guess your middle parts get really clean!), so it is only for people under 3' high, or you have to hold with one hand while you try to shower with the other. So stupid. Imagine trying to wash your hair! Imagine if you are missing one arm!!! 2) There is NO soap DISH in the shower (none in our 2nd room - 1st room it was broken), so you have to keep the soap ON THE FLOOR. 3) There is NO soap DISH around the bathroom SINK. So you have to leave wet soap on the counter or in the sink itself. No built-in "soap dish" in the sink either. WTF?? 4) Towel rack space extremely limited and not even enough for 2 large towels. 5) Toilet paper holder has a cover that presses against the toilet roll so you have to use TWO hands to get paper out. If you think this is just a small annoyance, please just try it at home if your roll is mounted on one side (not directly in front) 6) There is NO wash cloth (face towel) for bathing (bring your own while paying USD$200/nt for the room). 7) Only one tiny hard soap provided, otherwise you are expected to shower with liquid soap, which also must sit on the floor. (pay USD$200/nt and bring your own soap) 8) NO drinking water is provided except you must PURCHASE from the hotel at a premium. 9) Huge dark closet with NO shelves, NO drawers, and very few hangers (5 given) - how useless is that?? Unpacking is EXTREMELY difficult for more than 2 day stay. You must live directly out of the suitcase, and the closet is so dark you cannot even see to operate the safe, which is inside in the dark. 10) Desk (in our 2nd room) was a strange height (6 inches too high) and causes back pain if you work more than 5 minutes. 11) No shower curtain in the shower, so water goes EVERYWHERE in the bathroom. Impossible to re-use towels because everything gets soaked on the floor after showering (environmentally wasteful). 12) The thermostat for the air-conditioning is a meaningless dial and you basically only have: on (freezing) or off (stuffy and hot). 11) NO coffee/tea facilities in the room - although available on request, you have to ask again and again every day, as the housekeeping staff take everything and do not replace. 12) NO iron and ironing board except on request. Housekeeping will remove every day - claimed they had only one iron & board for the entire hotel. In the first room, we had to demand to be moved because the toilet started leaking all over the bathroom when flushed! And the reception was reluctant to move us! Also the seat was wobbly and could fall over if you leaned to far to one side! After INSISTING we got moved to a better room (better shower & toilet, and higher up floor = less noise) Many requests for items in the room were greeted with an excited yes yes yes only to NEVER materialise. There are very pleasant "customer relations" ladies that do a great job, however even half of the promises from these ladies did not materialise either. Overall the basic set-up of the room is quite impractical from a travellers perspective. A traveller needs most of the above mentioned items as a basic minimum for a pleasant stay. The breakfast is pretty horrible. Turks like salt and sugar, and sometimes the food is so over-salted it is un-eatable. Overall the logistics are quite bad. Every day it seems like they are running a hotel for the first time. Many many silly little annoyances like placing the butter next to the breakfast cereals and not near the bread, which is on the other side of the room (yes, a small annoyance but imagine a dozen issues like this). Fruit juices dispensed from the machine are the lowest quality (flavoured sugar water), and you have to pay EXTRA if you want a fresh fruit juice. It usually takes about 5-6 trips back and forth to the table to collect enough items to start breakfast because of the poor logistics. Very disorganised at breakfast. They can however be "flexible" sometimes. Like the time we ordered a beer and it was taking so long we asked to just hand us the bottle without wasting time pouring in a glass etc. We we were told we cannot have a beer in the BOTTLE, and hotel policy is it must be in a glass, even though we were there to watch to world cup so were not going anywhere. So finally when the beer came they brought it in the bottle and said they would make an exception. Thank you for this GREAT favour! Although I'm not sure it helped speed up the delivery in the end. As a side note we HIGHLY recommend you do NOT transit through Cairo on route to anywhere. It was the worst. Just avoid at all cost if you can. We felt the hotel was overpriced and under-designed with many basic amenities missing. We would NOT stay at that hotel again. Nevertheless this was our first hotel in Istanbul and we don't know if this is the standard there. If it is, that would be very depressing.
07/10/14 DCH47 Chula Vista, California
We stayed at the Legacy Ottoman with a Gate 1 tour of Turkey. It is in a great location right by the new mosque and spice market and there are many shops and restaurants within easy walking distance. The hotel is in a renovated historic building and our room was clean, spacious, and comfortable. The air conditioning in our room worked perfectly and we enjoyed the great water pressure in the shower. However, we were very disappointed with the food. It appears as if most hotels in Turkey make little or no effort to provide any western food options,. and since we are pretty finicky eaters we chose to dine at nearby restaurants instead of at the hotel, which solved our problem. The included breakfast was only mediocre and we were surprised by the high extra charge for fresh orange juice. Overall, though, we enjoyed our stay and thought it was fun to stay in an historic old building. Others have complained about poor service, but since we had no special needs or requests we found the service to be fine.
"What A Disappointment!"
07/06/14 Cossysenior Cheltenham, United Kingdom
We were really looking forward to our stay at the Ottoman Legacy following a superb stay in Fethiye at the Ece Saray. Our initial impressions on arriving at the hotel / checking in were very positive - the building really is impressive. However, the initial room we were allocated was the exact opposite, being very dark, even dingy and situated on a floor where workmen were drilling. After finding out the room safe was inoperable, despite several visits by the hotel maintenance team, we complained and were offered an improved room at no extra costs. On returning to the hotel after dinner we visited the "rooftop bar". To describe this bar as dark and unwelcoming is an understatement. Additionally, the only member of staff on duty was completely overwhelmed by the arrival of a small tour group, which eventually resulted in one of the group having to go behind the bar to show the batman how to prepare one of the drinks. We left after quickly after finishing our drink. The service weaknesses continued / exacerbated at breakfast this morning. We requested poach eggs and despite receiving a 'No Problem' comment from the waiter it soon became apparent that our order had neither been understood or communicated to the chef or senior waiter. We then had to describe how to poach eggs. This then led to another 'internal discussion' between the staff which obviously wasn't going to quickly result in our order being delivered. We then departed without breakfast. A complaint to the Guest Relations team resulted in an apology - sincere in our view. However, given the other weaknesses already encountered, I think it's highly unlikely, that without the hotel starting to view service from an international clientele perspective (including investing in some better bar, restaurant, more power point, wider Satellite TV coverage and English language capabilities for its staff), that the 5star exterior standard of this hotel will ever be mirrored 'internally'. Brian Cosgrove. UK
"Outstanding location, but eat elsewhere"
07/05/14 bluenote18 New York City, New York
Stayed here for three nights at the beginning and end of a 13-day tour of Istanbul. It is a 7 minute walk from the Spice Market and 10 minutes from the foot of the Galata Bridge in the Old City. Hotel is only ten years and is mash-up of contemporary rooms (Hilton Garden level) and Oriental luxe (faux French furniture with neon-colored flocked velvet in common areas, gilded glass elevator in a black wrought- iron cage). Beds are comfortable and rooms are reasonably sized. Service is good if impersonal. Wifi is wonky. Unable to do FaceTime - not enough bandwidth. The dining rooms upstairs are cavernous, catering to tour groups. Large window looking out on the Golden Horn are a nice plus. The roof bar was actually dark and depressing. Catered sit-down meals were barely edible featuring dishes like highly salted spinach pies, tough little chips of beef on eggplant puree, and dry pot roast. Breakfast offerings were average, notable for a "Vitamin Bar" where small glasses of fresh orange juice were sold for 7 TTL ($3.50). In the end, location is excellent, hotel itself is fine but eat out.
07/01/14 JamesIslandTraveler Charleston, South Carolina
I went to the Legacy Ottoman Hotel when I wanted to take a break from the crowds of the Grand Bazaar. I had become separated from my traveling companions, so I decided to try the hotel rather than a cafe as I searched for a place to have tea. The people at the reception desk welcomed me and indicated that I could get tea at the restaurant on the ground floor or at the rooftop bar. I went upstairs and found a space that, though somewhat tired, boasted an excellent view and a very good staff. The staff did not speak much English, but they were very helpful and eager to make my visit pleasant. When it became clear that I could not have much that was on the menu due to a gluten intolerance, the manager had the chef prepare a plate of grilled vegetables for me. I enjoyed it with tea and champagne. The cost was well below what I had anticipated. The visit was a great break from the intensity of the crowds in the bazaar. I hope that I have an opportunity to go there again!
06/29/14 Mohi_Khater Dubai
The hotel is centrally located in the old city of Istanbul. It was walking distance to many main places in Istanbul. We spent there 3 nights on June 2013 as honeymoon experience. We stayed in corner suite and it was very spacious. They arranged Honeymoon arrangements for us. Check-In was smooth, The hotel staff service was very good and they were helpful. Free Internet everywhere. The only comment is about the food as the experience was normal not very special food.
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