"Nice hotel and facilities but room to improve"
I arrived on a very stormy day. Excellent views towards Clevedon and the sea. Car park not very close to the hotel entrance. Inside is like a rabbit warren and signage is not always clear and is quite confusing. Main restaurant was not very welcoming: I had to ask for the alternative (and cheaper) menu which I had only seen by accident. Health club […] and swimming pool very pleasant and free to guests. Overall somewhere between and 3 and a 4. Read moreGenuine Hotels.com guest review
Stay very good. Disappointed with Marco Pierre restaurant, I think because of christmas parties service was not good. My steak was very nice but the rest of the party had issues, so all in all seemed over pricedGenuine Hotels.com guest review
As always, great place, good food. good service, very clean, great facilities!!!Genuine Hotels.com guest review
The corridor to the rooms stank of mustinessGenuine Expedia guest review
"Fantastic Hotel, Quiet Location"
Fantastic in every way; service, room, restaurant, gym & facilities. Great location if you want it quiet and are happy staying on the grounds to eat, which is no choreGenuine Hotels.com guest review
"Amazing food, let down my cleanliness"
The Marco Pierrie White Resteraunt was fantastic on the saturday night however they were very short staffed on the sunday and the quality of the meet was poor and many customers complained. The hotel itself was nice, spacious rooms but the shower head was very dirty along with the scirting boards (food down the side of the capets etc etc). The leisure […] club was fantastic and the location was ideal. Read moreGenuine Hotels.com guest review
Great value and serviceGenuine Hotels.com guest review
Visited as a birthday treat for my mother. We both commented on the fact that we had the best night's sleep in a long while. My 11 year old son loved the pool, the local cow and copious amounts of Double tree cookies! Ate in the bar - very reasonably priced for the quality of food. The children's meal was huge. Overall a superb stay and will definately […] visit again. Read moreGenuine Hotels.com guest review
Very handy for bristol airport & we have no reason not to go back regularly.Genuine Hotels.com guest review
"Very personal service, extremely friendly"
Loved it xGenuine Hotels.com guest review
"Good but rooms are not as pictured"
Overall it is a good hotel, although a little it confusing as the signs around are not very clear. The staff at reception and in the restaurant were a it like mix and match - some very friendly, helpful and accommodating and some were just moody and rude. The rooms look nothing like on the Expedia site, which was very disappointing.Genuine Expedia guest review
"Great location outside of Bristol"
Lovely hotel in quiet, leafy surroundings. Modern, with great facilities - excellent VFM.Genuine Expedia guest review
"Peaceful in lovely country location."
Hotel looks stunning on arrival, very easy check in even though we arrived a little early. Stayed only 1 night as we came to see the carnival in Weston but would definitely stop there again.Genuine Expedia guest review
"Nice hotel but shame about the staff at The Club"
Overall we are pleased with the actual hotel, however the pool is in a separate building called 'The Club', and being autumn we (with our children) were walking in the strong wind and rain to get across. Once we got there, the staff at reception said that there were no towels and that we have to get it from our rooms. Again we had to brave the rain […] and wind back to the hotel for towels! Although there was a sign mentioning about towels at the reception, our rooms were located in the far wing away from the reception which means a lot of the guests wouldn't have seen the sign! Also we use a different exit. On the second day, we took our children for a swim again but this time they refused to let us in the pool so we showed them our hotel towels proving that we are hotel guests. That took some persuading even when we said they should call the hotel to check. Overall we found the attitude of the receptionist of 'The Club' appalling making us feel very unwelcome. Read moreGenuine Expedia guest review
"Nice clean room, slightly small with the sofa bed"
We enjoyed our stay at this hotel. Near to touristy places like Cheddar Gorge and Weston super Mare. Look out for the restrictions on children using the pool - this meant we wasted time hanging around till we could go in, rather than getting out and about. With the sofa bed set up there wasn't a huge amount of space to walk around in the room but it […] was adequate. Read moreGenuine Expedia guest review
"Excellent leisure facilities"
Good quality 4* standard and excellent leisure facilities.Genuine Hotels.com guest review
Convenient for location I wished to visit. all facilities ok, room comfortable. food OK. I left feeling that they could have given better service. the decor was dark and dreary. Some staff were excellent but some were not. Under flightpath for airport. Breakfast good selection, but hot food not served hot. Just not my tase I suppose and I didn't feel […] welcome. Read moreGenuine Expedia guest review
Lovely hotel for a getaway break. Great location. Excellent restaurant and breakfast. Efficient service .Excellent spa facilities attached to the hotel.Genuine Hotels.com guest review
Stayed here for a wedding. Room was lovely with one of the most comfortable beds I've ever slept in. Only problem was the plumbing in our room. When you flushed the toilet, the noise from the pipes was horrendous so sorry to anyone we may have woken up! Didn't have breakfast so can't comment on that, but the bar was very very expensive. All staff seemed […] friendly. Pictures of Marco everywhere scared me a bit. Warm cookies on check in were a nice touch! Read moreGenuine Hotels.com guest review
"good hotel, bar food disappointing"
Stayed here for 2 weeks. Firstly the attached gym is outstanding and really impressed. However, after having been served rock hard bread and then a luke warm jacket potato I decided to eat out for the remainder of the stay. Pierre? I think he would have disapproved of the food they were presenting. Good Indian restaurant in Yatton, worth a visit.Genuine Hotels.com guest review
"Ideal hotel for Bristol Airport"
We allways stay here when flying out from Bristol airport. It becomes part of our holiday to stay overnight. The hotel is friendly and comfortable, the food in the restaurant is excellent.Genuine Expedia guest review
Food bit expensive but very posh. Best hotel I've ever stayed inGenuine Hotels.com guest review
"Good hotel, restaurant, gym and pool."
I chose this hotel as close to Bristol Airport and has good comfortable facilities with a renowned restaurant. Staff were excellent, well trained and efficient. Room was clean, well appointed and comfortable. There is a sizable carpark in front of the hotel and more spaces past the side of hotel. Restaurant had excellent food and drink but chairs were […] in need of a clean! Decor is quite drab but obviously by design. There is a large gym which guests can use and a large pool with a jacuzzi. Plan to use all facilities if you stay as not a budget hotel. Read moreGenuine Expedia guest review
"Nice pool facilities"
One night treat to break up a 5hr drive to Cornwall. Night touch of warn cookie on arrival, professional staff. Made the most of the lovely pool, sauna, steam room etc. Was expecting an in-room fridge, so had to chill wine in sink. Didn't try restaurants.Genuine Expedia guest review
Fantastic place to stay. Both rooms & food were excellent.Genuine Hotels.com guest review
Welcoming friendly staff, comfortable bedrooms, very clean, lovely views, excellent breakfastGenuine Hotels.com guest review
Comfortable bed, clean ultra modern room &ensuite, very good service from all staff and lovely breakfast. Hard to find in the dark after flying in to Bristol at night as kept losing signal on sat nav!Genuine Hotels.com guest review
"Mediocre for a 4 star hotel"
Food service in bar was poor. Wrong food, no plates, asked for salt and pepper and both pots were pepper! Especially as same staff serving in the marco Pierre white restaurant! However rooms good, breakfast hearty and spa nice. Very close to airport so lots of airplanes flying low and noisy.Genuine Hotels.com guest review
"Good standard room"
After a disastrous stay in the southern lakes this was an excellent visit except that the hotel were unable to unblock our slow draining wash basin throughout our weekend stayGenuine Hotels.com guest review
"Lovely Hotel, avoid Marco Pierre White restaurant"
Hotel is really really nice, staff were welcoming and the room was great, stunning views and great looking hotel. Only cause for disappointment was that we booked into the restaurant (marco Pierre white) which turned out to be the same room as where breakfast is served- this is not a big deal but slightly disappointing as we expected a more plush dining […] area. We were seated and ordered drinks which only arrived after our starter having reminded the waiter we had not recieved them. Additionally extra bread we had ordered for our starter only arrived after again reminding the waiter that we had ordered it. The side order I had requested for my main never came, I informed the waiter and he assured me it would not be on the bill and apologised, bill arrived some ten minutes later with the side order still present. I again had to ask another staff member to remove it, which was then done. The food we did have was ok, nothing special as may be expected from a restaurant bearing the name of such a high profile chef and the price tags to match. So overall The Hotel itself and spa/gym was great and superb value but I wouldn't waste my time or money on The Marco Pierre White Restaurant. Read moreGenuine Hotels.com guest review
"A terrible experience"
we booked for 4 nights but checked out after 1, the room was dreadful, ripped bedding and dirty, it is not a 4 star, its hardly a 2 star, stay in a travelodge. When we told reception that we wanted to checkout 3 day early they didnt seem to care, the manager was supposed to contact me but guess what......he didnt bother. Dont believe the hype on this […] hotel. Read moreGenuine Hotels.com guest review
"Great Value and will definitely go back again!"
Overall we were very satisfied with the hotel. The grounds were beautiful and the staff very friendly and helpful. Use of the spa next door was an added bonus very as well as clean and modern. Our room with sofa bed was adequate in size and the beds very comfortable. The breakfast was generous and a must if you're deciding to include it in your package. […] A small housekeeping issue was dealt with quickly and efficiently. Would definitely recommend. Read moreGenuine Hotels.com guest review
"Great way to finish our family holiday"
very good value hotel for a short family stay. Ideally situated to explore the surrounding area. Great facilities linked with the spa and sports club included in price. Very friendly and efficient staff.Genuine Expedia guest review
"Superb location & excellent stay"
The hotel is in a superb location with fantastic views. The room was excellent & very roomy. The service at the hotel & restaurant was first class & the meal was wonderfulGenuine Hotels.com guest review
"Overall very nice"
Nice hotel Posh lovely views but avoid rooms around 120 as they are close to kitchen and door is banging at night ! Lovely cookie given at check in and breakfast was superb beware its very hilly to car parkGenuine Expedia guest review
"Nice location for a few days away."
In a very nice location, breakfast was good and staff were very pleasant. Hotel could have been a bit cleaner, wasn't necessarily dirty just needed a good vacuum. Booked a family room but only bedding and cups for two, problem was easily rectified though.Genuine Hotels.com guest review
Great hotel, will use again. Everything is clean and feels new. It's got a great view, nice breakfast, good bar menuGenuine Hotels.com guest review
"Excellent Hotel & Services"
This was a really short travelling stop with 2 kids. We loved it so much we are definitely coming back. Kids went swimming and the pool/changing room was very clean. The staffs were very friendly and mannerly. Everyone we met was keen to give more than a good service. Arriving, we were spoilt with some lovely homemade cookies and they were truly heavenly […] delicious. Looking forward to a full weekend break here again soon. Awesome place. Read moreGenuine Expedia guest review
Distinctly average, noisy rooms, bad serviceGenuine Hotels.com guest review
"Lovely Country Hotel"
Beautiful location, lovely place for a long weekend. Very clean and comfortable.Only gripe is that I couldn't get mobile reception on my phone or dongle unless I hung out of the window of my room.Genuine Expedia guest review
The first impression of the hotel was excellent and was not let down by any of the facilities, grounds, room or staff. First class hotel very clean and tidy with nice grounds and plenty of room for our son to kick his football around. We will stay again and have already recommended it to friends.Genuine Expedia guest review
Really friendly staff, lovely room, lovely view, lovely decor, lovely breakfast! Only downside was there was no runny fried eggs on the breakfast buffet!Genuine Expedia guest review
Great hotel modern rooms use of spa swimming pool on site free car park couldn't fault it one bitGenuine Expedia guest review
Lovely hotel. We had a relaxing stay with the added bonus of the air conditioning during the hot weather and leisure facilities. Would visit again.Genuine Hotels.com guest review
enjoyed it allGenuine Hotels.com guest review
"Fantastic location, quiet with good facilities."
Fabulous would definitely stay here again if visiting the area. The staff were helpful, the food excellent and the swimming pool facilities were top class. Would recommend this hotel. Had an attic room but it was clean, quiet and spacious.Genuine Hotels.com guest review
"One Night Stay"
We stopped at the above Hotel for one night ( Wednesday Night) - Room was on the second floor - 212. The location of the hotel is superb - The Car Park was busy and the site is shared witrh a Health Club / Spa - Do not let this put you off as the two buildings are well separated. The Reception was small for the size of the hotel but we were greeted […] politely and efficiently - The hand made warm cookies were a nice touch. The room was good - Clean and large enough and the Bathroom was of a high specification.. The Air Conditioning was very welcome as it was 30 degrees outside. The restaurant was highly priced Our only two minor complaints were the noise from the AC fan during the night - solved by leaving the AC on and also the lack of a power shower. I would certainly recommend this hotel. Read moreGenuine Hotels.com guest review
"Excellent hotel, clean and welcome"
This is a great hotel and great for visiting Bristol airport as I did, they welcome you with a warm cookie which is a lovely touch, the place is clean and was great for a nights sleep before a 4am checkout for the airport which is just down the road.Genuine Hotels.com guest review
"great location and grounds, comfortable and modern"
Great hotel, room was very modern and great facilities in room.lots of little extra touches made it even.more enjoyable.leisure facilities were great and very clean.great value for money with Expedia, half the price of the Hilton website, would definitely stay again and have already recommended to others!Genuine Expedia guest review
"Lovely hotel shame about 'snooty' Reception staff"
Everything about this hotel was lovely except for the Reception staff - 'snooty' sums them up nicely... very disappointing on check out as they implied we had not paid for a meal and drinks which we had had the previous night. They insisted on seeing the receipt. No apology when this was produced however they then stated that we had not paid for the […] room... again no apology when they found out that we had paid in full. Not impressed and this tainted our stay. The hotel would have scored an overall rating of 4 had this not happened. The other staff whom we encountered were friendly and accommodating. Fantastic gym/pool facilities. Read moreGenuine Expedia guest review
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