Very pleasantGenuine Hotels.com guest review
"Really comfy bed!!"
Staff were lovely, food in Marco Pierre White was delicious. Really nice overnight stay !!Genuine Hotels.com guest review
"Could do better"
First impression not brilliant - arrived at about 3.45pm and car parks full. Not obvious where the overflow one was, eventually parked at the far end of hotel. You then have to hike back up the road to find reception. Staff were all very friendly and a credit to the hotel so cannot be more positive there. Directions to room were ominous "go up 2 floors, […] walk to end of corridor, go down to ground floor, go to end of corridor". My room was on the very ground floor about 50 feet from where i parked my car! The room was clean, bathroom was large enough with a double width shower. Internet free for hour then £9.95 for the next 24. Paying for internet is annoying when its 5Mb ... and i have 150Mb at home! Access door at the end of the corridor into the car park was easier rather than hike through hotel and wait for lifts - great on a dry day. Dinner in the restaurant was pricey but the quality & service were good. Got back to room to the sound of next doors tv blaring out a loop of annoying music .... something that was turned off by reception but annoying. Blackout curtains but gap under the door and all night corridor lighting provided a sunrise which had to be blocked by a towel. The thin walls noticed when residents go back to their rooms at 1.30am "talking" loudly and then slamming door shut. All in all a rather disturbed night and a bit of a disappointment due to the terrible layout, noise and parking. the staff were great and it is no reflection on them. Read moreGenuine Hotels.com guest review
"Excellent room & breakfast"
Did not arrive 'till 0.45hrs but everything was fine and staff very friendly and helpful. Excellent, well fitted bedroom and super buffet breakfast. Not easy to find in the night - even with satnav. Look forward to staying there again when we can spend more time enjoying the facilities. Handy for airport.Genuine Hotels.com guest review
"Top Quality Hotel"
Really comfortable beds, rooms are immaculate, free wi-fi in public areas, great food.Genuine Hotels.com guest review
"good service all round"
Clean,tidy,modern, good service and would stay again. excellentGenuine Hotels.com guest review
We stayed for one night before flying out from Bristol Airport. The hotel is handily located just 15 minutes from the airport. It was also our wedding anniversary and we were treated like royalty. In our room was a special plate with fruits and with chocolate inscribed 'Happy Anniversary.' A lovely touch. The restaurant laid on a special table for us […] in a little alcove and the food was fabulous. Overall, a special night in a hotel that cares for its guests. Would highly recommend. Read moreGenuine Hotels.com guest review
"Good facilities, disappointing room and restaurant"
The room was the smallest one I have ever stayed in for a similar price. There was a window in the bathroom opposite a large mirror on the wall in the room, if I lay on the bed I could see my husband having his evening wash - not a pleasant sight! The room and bed were comfortable and I slept well during my 5 night stay. The restaurant was a real disappointment, […] the menu was far below my expectation being merely an overpriced bar menu e.g. shepherds pie at £14. There were also some missed tricks by the hotel/restaurant management e.g. no additional breakfast options given on tables at breakfast. No bar menu in the room - only the restaurant one. No spa booklet in the room. Lighting and seating in the bar area were a little shabby and could certainly do with a bit of a refurb. Unfortunately the restaurant menu was so uninspiring that we didn't eat there at all during our stay. We ate at Witton Tandoori where the food was amazingly good as was the service. We did have a panini during a lunch service in the bar which was delicious. Read moreGenuine Expedia guest review
This is a truly great hotel, offering everything you would want from your stay, comfy rooms, lovely spa, excellent restaurant. However this is all ruined by the really strange layout whereby you have to leave reception, go up one floor either by stairs or in the lift, walk down a long corridor then go back down one floor to get to your room which seems […] to be one the same floor on which you started. This appears to be because the Restaurant is right in the middle of this floor. Either the Restaurant was an afterthought or the architect was mad. This is a shame as otherwise this is a fab Hotel. Read moreGenuine Hotels.com guest review
All very good.Genuine Hotels.com guest review
Booked deluxe room the room did not have the extras I paid for. Noise due to movement of trollies of crockery outside room, hoovering outside room at 9.45pm till gone 11pm, knocking on door at 2.45am, staff outside window chatting and smoking at 3.15am, restaurant needed a darn good hoover and dust. Good breakfast. A lovely hotel in a great location, […] excellent leisure club, badly let down by some staffs attitudes and lack of attention to detail. Read moreGenuine Hotels.com guest review
"Lovely getaway, hideaway from the City"
Nice hotel, stylish rooms, fantastic service from staff. Restaurants great. Unfortunately did not get to try out leisure facilities.Genuine Hotels.com guest review
Good location and nice surroundings. Restaurant very over priced for the standard of food served and service patchy. Beds uncomfortable as too hard, perhaps hotels charging premium prices should keep a small supply of mattress toppers?Genuine Hotels.com guest review
"Clean modern hotel"
Had a great one night stay. Hotel is well decorated and modern. Marco Pierre White restaurant is a must and the food is some of the best I have had.Genuine Expedia guest review
Excellent hotel. Superb leisure facilities.Genuine Hotels.com guest review
Good location, bedrooms lovely and spa great, service in the restaurant was a bit slow and un attentive at times considering it has Marco's name attached to it and we have been to others where they have been.Genuine Hotels.com guest review
"Classy Rooms and Bathroom"
Have stayed once before and would stay again. Very nice rooms and not overpriced. Lounge/Bar area looked a bit tired furniture wise but was ok. Having stayed at the Doubletree by Hilton in Amsterdam several weeks ago I would say the Breakfast experience/choice was nowhere near as good. No coffee/tea service at the table unless you asked specifically […] and the "hot" food was not so hot. However overall stay was perfectly fine and would go back. Read moreGenuine Hotels.com guest review
"Fine view over country side"
Very clean and enjoyable stay.Genuine Expedia guest review
"Christmas and New Year at Cadbury"
The Hotel was ok but the room was very small for a 4 Star. The Lift was a continual nuisance either very slow arriving or not taking kindly to commands.Genuine Expedia guest review
"Beds etc OK but a low bass rumble!"
I had difficulty sleeping as a low bass rumble cut in and out during the night which was uncomfortable and made me feel queasy. Not sure if this was extractor fan in kitchens or heating / hot water boiler maybe? The rooms were good though apart from that. Great gym facilities, nice staff. Good breakfast.Genuine Hotels.com guest review
"High quality hotel"
High quality hotel, clean, well appointed. Only comments would be not enough breakfast (had to wait for beans and long queue) plus overly keen housekeeping staff (knocked at 0830 to clean our room)Genuine Hotels.com guest review
Very impressed. Superb hotel got a very modest price.Genuine Hotels.com guest review
The hotel staff were very pleasant and helpful. I had only one negative that being I thought the drinks were expensive - in particular the wine . I shall certainly stay again though.Genuine Hotels.com guest review
"Nice hotel and facilities but room to improve"
I arrived on a very stormy day. Excellent views towards Clevedon and the sea. Car park not very close to the hotel entrance. Inside is like a rabbit warren and signage is not always clear and is quite confusing. Main restaurant was not very welcoming: I had to ask for the alternative (and cheaper) menu which I had only seen by accident. Health club […] and swimming pool very pleasant and free to guests. Overall somewhere between and 3 and a 4. Read moreGenuine Hotels.com guest review
Stay very good. Disappointed with Marco Pierre restaurant, I think because of christmas parties service was not good. My steak was very nice but the rest of the party had issues, so all in all seemed over pricedGenuine Hotels.com guest review
As always, great place, good food. good service, very clean, great facilities!!!Genuine Hotels.com guest review
The corridor to the rooms stank of mustinessGenuine Expedia guest review
"Fantastic Hotel, Quiet Location"
Fantastic in every way; service, room, restaurant, gym & facilities. Great location if you want it quiet and are happy staying on the grounds to eat, which is no choreGenuine Hotels.com guest review
"Amazing food, let down my cleanliness"
The Marco Pierrie White Resteraunt was fantastic on the saturday night however they were very short staffed on the sunday and the quality of the meet was poor and many customers complained. The hotel itself was nice, spacious rooms but the shower head was very dirty along with the scirting boards (food down the side of the capets etc etc). The leisure […] club was fantastic and the location was ideal. Read moreGenuine Hotels.com guest review
Great value and serviceGenuine Hotels.com guest review
Visited as a birthday treat for my mother. We both commented on the fact that we had the best night's sleep in a long while. My 11 year old son loved the pool, the local cow and copious amounts of Double tree cookies! Ate in the bar - very reasonably priced for the quality of food. The children's meal was huge. Overall a superb stay and will definately […] visit again. Read moreGenuine Hotels.com guest review
Very handy for bristol airport & we have no reason not to go back regularly.Genuine Hotels.com guest review
"Very personal service, extremely friendly"
Loved it xGenuine Hotels.com guest review
"Good but rooms are not as pictured"
Overall it is a good hotel, although a little it confusing as the signs around are not very clear. The staff at reception and in the restaurant were a it like mix and match - some very friendly, helpful and accommodating and some were just moody and rude. The rooms look nothing like on the Expedia site, which was very disappointing.Genuine Expedia guest review
"Great location outside of Bristol"
Lovely hotel in quiet, leafy surroundings. Modern, with great facilities - excellent VFM.Genuine Expedia guest review
"Peaceful in lovely country location."
Hotel looks stunning on arrival, very easy check in even though we arrived a little early. Stayed only 1 night as we came to see the carnival in Weston but would definitely stop there again.Genuine Expedia guest review
"Nice hotel but shame about the staff at The Club"
Overall we are pleased with the actual hotel, however the pool is in a separate building called 'The Club', and being autumn we (with our children) were walking in the strong wind and rain to get across. Once we got there, the staff at reception said that there were no towels and that we have to get it from our rooms. Again we had to brave the rain […] and wind back to the hotel for towels! Although there was a sign mentioning about towels at the reception, our rooms were located in the far wing away from the reception which means a lot of the guests wouldn't have seen the sign! Also we use a different exit. On the second day, we took our children for a swim again but this time they refused to let us in the pool so we showed them our hotel towels proving that we are hotel guests. That took some persuading even when we said they should call the hotel to check. Overall we found the attitude of the receptionist of 'The Club' appalling making us feel very unwelcome. Read moreGenuine Expedia guest review
"Nice clean room, slightly small with the sofa bed"
We enjoyed our stay at this hotel. Near to touristy places like Cheddar Gorge and Weston super Mare. Look out for the restrictions on children using the pool - this meant we wasted time hanging around till we could go in, rather than getting out and about. With the sofa bed set up there wasn't a huge amount of space to walk around in the room but it […] was adequate. Read moreGenuine Expedia guest review
"Excellent leisure facilities"
Good quality 4* standard and excellent leisure facilities.Genuine Hotels.com guest review
Convenient for location I wished to visit. all facilities ok, room comfortable. food OK. I left feeling that they could have given better service. the decor was dark and dreary. Some staff were excellent but some were not. Under flightpath for airport. Breakfast good selection, but hot food not served hot. Just not my tase I suppose and I didn't feel […] welcome. Read moreGenuine Expedia guest review
Lovely hotel for a getaway break. Great location. Excellent restaurant and breakfast. Efficient service .Excellent spa facilities attached to the hotel.Genuine Hotels.com guest review
Stayed here for a wedding. Room was lovely with one of the most comfortable beds I've ever slept in. Only problem was the plumbing in our room. When you flushed the toilet, the noise from the pipes was horrendous so sorry to anyone we may have woken up! Didn't have breakfast so can't comment on that, but the bar was very very expensive. All staff seemed […] friendly. Pictures of Marco everywhere scared me a bit. Warm cookies on check in were a nice touch! Read moreGenuine Hotels.com guest review
"good hotel, bar food disappointing"
Stayed here for 2 weeks. Firstly the attached gym is outstanding and really impressed. However, after having been served rock hard bread and then a luke warm jacket potato I decided to eat out for the remainder of the stay. Pierre? I think he would have disapproved of the food they were presenting. Good Indian restaurant in Yatton, worth a visit.Genuine Hotels.com guest review
"Ideal hotel for Bristol Airport"
We allways stay here when flying out from Bristol airport. It becomes part of our holiday to stay overnight. The hotel is friendly and comfortable, the food in the restaurant is excellent.Genuine Expedia guest review
Food bit expensive but very posh. Best hotel I've ever stayed inGenuine Hotels.com guest review
"Good hotel, restaurant, gym and pool."
I chose this hotel as close to Bristol Airport and has good comfortable facilities with a renowned restaurant. Staff were excellent, well trained and efficient. Room was clean, well appointed and comfortable. There is a sizable carpark in front of the hotel and more spaces past the side of hotel. Restaurant had excellent food and drink but chairs were […] in need of a clean! Decor is quite drab but obviously by design. There is a large gym which guests can use and a large pool with a jacuzzi. Plan to use all facilities if you stay as not a budget hotel. Read moreGenuine Expedia guest review
"Nice pool facilities"
One night treat to break up a 5hr drive to Cornwall. Night touch of warn cookie on arrival, professional staff. Made the most of the lovely pool, sauna, steam room etc. Was expecting an in-room fridge, so had to chill wine in sink. Didn't try restaurants.Genuine Expedia guest review
Fantastic place to stay. Both rooms & food were excellent.Genuine Hotels.com guest review
Welcoming friendly staff, comfortable bedrooms, very clean, lovely views, excellent breakfastGenuine Hotels.com guest review
Comfortable bed, clean ultra modern room &ensuite, very good service from all staff and lovely breakfast. Hard to find in the dark after flying in to Bristol at night as kept losing signal on sat nav!Genuine Hotels.com guest review
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