"Lovely Hotel, avoid Marco Pierre White restaurant"
Hotel is really really nice, staff were welcoming and the room was great, stunning views and great looking hotel. Only cause for disappointment was that we booked into the restaurant (marco Pierre white) which turned out to be the same room as where breakfast is served- this is not a big deal but slightly disappointing as we expected a more plush dining […] area. We were seated and ordered drinks which only arrived after our starter having reminded the waiter we had not recieved them. Additionally extra bread we had ordered for our starter only arrived after again reminding the waiter that we had ordered it. The side order I had requested for my main never came, I informed the waiter and he assured me it would not be on the bill and apologised, bill arrived some ten minutes later with the side order still present. I again had to ask another staff member to remove it, which was then done. The food we did have was ok, nothing special as may be expected from a restaurant bearing the name of such a high profile chef and the price tags to match. So overall The Hotel itself and spa/gym was great and superb value but I wouldn't waste my time or money on The Marco Pierre White Restaurant. Read moreGenuine Hotels.com guest review
"A terrible experience"
we booked for 4 nights but checked out after 1, the room was dreadful, ripped bedding and dirty, it is not a 4 star, its hardly a 2 star, stay in a travelodge. When we told reception that we wanted to checkout 3 day early they didnt seem to care, the manager was supposed to contact me but guess what......he didnt bother. Dont believe the hype on this […] hotel. Read moreGenuine Hotels.com guest review
"Great Value and will definitely go back again!"
Overall we were very satisfied with the hotel. The grounds were beautiful and the staff very friendly and helpful. Use of the spa next door was an added bonus very as well as clean and modern. Our room with sofa bed was adequate in size and the beds very comfortable. The breakfast was generous and a must if you're deciding to include it in your package. […] A small housekeeping issue was dealt with quickly and efficiently. Would definitely recommend. Read moreGenuine Hotels.com guest review
"Great way to finish our family holiday"
very good value hotel for a short family stay. Ideally situated to explore the surrounding area. Great facilities linked with the spa and sports club included in price. Very friendly and efficient staff.Genuine Expedia guest review
"Superb location & excellent stay"
The hotel is in a superb location with fantastic views. The room was excellent & very roomy. The service at the hotel & restaurant was first class & the meal was wonderfulGenuine Hotels.com guest review
"Overall very nice"
Nice hotel Posh lovely views but avoid rooms around 120 as they are close to kitchen and door is banging at night ! Lovely cookie given at check in and breakfast was superb beware its very hilly to car parkGenuine Expedia guest review
"Nice location for a few days away."
In a very nice location, breakfast was good and staff were very pleasant. Hotel could have been a bit cleaner, wasn't necessarily dirty just needed a good vacuum. Booked a family room but only bedding and cups for two, problem was easily rectified though.Genuine Hotels.com guest review
Great hotel, will use again. Everything is clean and feels new. It's got a great view, nice breakfast, good bar menuGenuine Hotels.com guest review
"Excellent Hotel & Services"
This was a really short travelling stop with 2 kids. We loved it so much we are definitely coming back. Kids went swimming and the pool/changing room was very clean. The staffs were very friendly and mannerly. Everyone we met was keen to give more than a good service. Arriving, we were spoilt with some lovely homemade cookies and they were truly heavenly […] delicious. Looking forward to a full weekend break here again soon. Awesome place. Read moreGenuine Expedia guest review
Distinctly average, noisy rooms, bad serviceGenuine Hotels.com guest review
"Lovely Country Hotel"
Beautiful location, lovely place for a long weekend. Very clean and comfortable.Only gripe is that I couldn't get mobile reception on my phone or dongle unless I hung out of the window of my room.Genuine Expedia guest review
The first impression of the hotel was excellent and was not let down by any of the facilities, grounds, room or staff. First class hotel very clean and tidy with nice grounds and plenty of room for our son to kick his football around. We will stay again and have already recommended it to friends.Genuine Expedia guest review
Really friendly staff, lovely room, lovely view, lovely decor, lovely breakfast! Only downside was there was no runny fried eggs on the breakfast buffet!Genuine Expedia guest review
Great hotel modern rooms use of spa swimming pool on site free car park couldn't fault it one bitGenuine Expedia guest review
Lovely hotel. We had a relaxing stay with the added bonus of the air conditioning during the hot weather and leisure facilities. Would visit again.Genuine Hotels.com guest review
enjoyed it allGenuine Hotels.com guest review
"Fantastic location, quiet with good facilities."
Fabulous would definitely stay here again if visiting the area. The staff were helpful, the food excellent and the swimming pool facilities were top class. Would recommend this hotel. Had an attic room but it was clean, quiet and spacious.Genuine Hotels.com guest review
"One Night Stay"
We stopped at the above Hotel for one night ( Wednesday Night) - Room was on the second floor - 212. The location of the hotel is superb - The Car Park was busy and the site is shared witrh a Health Club / Spa - Do not let this put you off as the two buildings are well separated. The Reception was small for the size of the hotel but we were greeted […] politely and efficiently - The hand made warm cookies were a nice touch. The room was good - Clean and large enough and the Bathroom was of a high specification.. The Air Conditioning was very welcome as it was 30 degrees outside. The restaurant was highly priced Our only two minor complaints were the noise from the AC fan during the night - solved by leaving the AC on and also the lack of a power shower. I would certainly recommend this hotel. Read moreGenuine Hotels.com guest review
"Excellent hotel, clean and welcome"
This is a great hotel and great for visiting Bristol airport as I did, they welcome you with a warm cookie which is a lovely touch, the place is clean and was great for a nights sleep before a 4am checkout for the airport which is just down the road.Genuine Hotels.com guest review
"great location and grounds, comfortable and modern"
Great hotel, room was very modern and great facilities in room.lots of little extra touches made it even.more enjoyable.leisure facilities were great and very clean.great value for money with Expedia, half the price of the Hilton website, would definitely stay again and have already recommended to others!Genuine Expedia guest review
"Lovely hotel shame about 'snooty' Reception staff"
Everything about this hotel was lovely except for the Reception staff - 'snooty' sums them up nicely... very disappointing on check out as they implied we had not paid for a meal and drinks which we had had the previous night. They insisted on seeing the receipt. No apology when this was produced however they then stated that we had not paid for the […] room... again no apology when they found out that we had paid in full. Not impressed and this tainted our stay. The hotel would have scored an overall rating of 4 had this not happened. The other staff whom we encountered were friendly and accommodating. Fantastic gym/pool facilities. Read moreGenuine Expedia guest review
Excellent hotel Fantastic Breakfast very polite staff and great poolGenuine Expedia guest review
Stayed for three nights wish it could have been longer. everything first class Highly recommend this hotel.Genuine Hotels.com guest review
We had to move because our room had a single door in the bathroom where the bathroom door when opened was the door to the toilet. That would be acceptable but there was a window between the room and the bathroom. So going into the bathroom and closing the door leaves the toilet visible from the bed. We don't want to see each other on the toilet thank […] you. And if the bathroom was steamy you would have to close over the toilet area by opening the door to the bathroom. I hope that other Double tree hotels are not like that Read moreGenuine Hotels.com guest review
Ideal hotel for a relaxing getaway with the leisure club next door and quiet and peaceful surroundings! The occasional plane goes over due it's location close to the airport but its not enough to worry anyone. Great staff nod bonus cookie on arrival!Genuine Hotels.com guest review
this is a very good hotel well run with helpful staffGenuine Expedia guest review
A very pleasant stay. When we booked it, we thought it was central Bristol but it is a long distance southwest of the city, near the airport. Despite this, a very pleasant stay.Genuine Hotels.com guest review
A lovely hotel, very stylish and well kept, it's just the bed was a bit too firm for us, well for sleeping in...wink wink, nudge nudge ;-)Genuine Expedia guest review
"Ancient & Modern"
Not suitable for older folk,No porter service,badly signposted to rooms and facilities.Rooms very small Bar prices extortionate.Genuine Expedia guest review
fantastic hotel and great food although the price of food reflects the quality.Genuine Hotels.com guest review
"Recommend the Health Spa"
Great hotel, the health spa is a very good feature. Will definitely go again.Genuine Hotels.com guest review
was looking for somewhere relaxing to stay after Glastonbury festival before I returned to London, was idealGenuine Hotels.com guest review
"Good hotel for a weekend treat"
Absolutely wonderful hotel for a weekend stay and if you are looking for a weekend treat, I highly recommend it !Genuine Expedia guest review
"great health club and scenic views"
Clean and high quality. Great leisure facilities. Nice breakfasts good valueGenuine Hotels.com guest review
"Nice Hotel and facilities"
The hotel is nice however I did request allergy free bedding (no wool or feathers) which I didn't receive and didn't notice until it was too late. The hotel is a little isolated not much outside the gates so if like me you wanted to go out for dinner, to avoid the high restaurant pricing at the hotel, your stuck for choice.Genuine Hotels.com guest review
"Great hotel, but not for a relaxing break"
Nice hotel, but the noise levels from wedding parties means little or no peace and quiet. Hotel staff and management were really helpful but this is not the place for a relaxing weekend unless you are attending a wedding.Genuine Hotels.com guest review
"Good for couples"
We only spent one night here. Hotel was impressive and had extremely good views. The dinner we had in the evening was very good.The only disappointment was the buffet breakfast which consisted of orange juice,cereal, croissant, tea and fresh fruit. Some yogurt would have been welcome.Genuine Expedia guest review
"Lovely, relaxing hotel stay"
Great Hotel !!! I stay in many hotels and I wish more of them would be like this.Genuine Hotels.com guest review
Was very surprised at how nice this hotel was, considering the great rate we got. Clean, friendly, good service, restaurant was excellent and the spa was fantastic. A little out of the way but once you know that, you just enjoy the ammenities that are there!Genuine Hotels.com guest review
"Could do better"
Reception staff polite and helpful. Room on 6th floor, good view of surrounding countryside and over to Bristol Channel. Room very basic, no decent wardrobes, shelves and bedside tables not up to purpose, showing signs of wear and tear. Bathroom had glass panel thus no privacy. Ordered room service, club sandwich on brown bread arrived on white. Panini […] with bacon only, arrived with chicken and cheese. Wrong but adequate Worst of all was the !designer' picture on the wall. A sow suckling her piglets is a pretty picture, however blow said picture up to 1.2m x 1m and the main emphasis is on the piglets bottoms!!! Not a view which under any circumstances can be described as pleasing. Read moreGenuine Expedia guest review
"Good location and nice hotel facilities."
Would stay again if I am in the area.Genuine Hotels.com guest review
I often book Cadbury for foreign business people. Competent Solutions do IT Support and the international part is very important. My visitors always have an excellent stay and are well cared for which means piece of mind for me. Great food in the Marco restaurant.Genuine Hotels.com guest review
Bed was hard, staff service good, stylish room, great shower, annoying pictures of Marco Pierre White all over the place. Don't publicise the hours that children can use the pool until you get there which is also annoying.Genuine Hotels.com guest review
Amazing!!!!Genuine Hotels.com guest review
"Know what your getting into"
On arrival to room, Bath had hair in the plug hole and stains on the tiles. After a hard days trecking through cheddar gorge and looking forward to a good nights sleep, we found the double king we haad booked was actually two singles pushed together and a very lumpy mattress. I would have been more comfortable sitting in the chair in the room (or would […] of been if the chair had not had chocolate and silver paper stuck all over it) we both didn't sleep. To treat ourselves for our anniversary we decided to have breakfast in bed £25 for two plus £3 tray fee. Wrong move, it was really dreadful, was cold, burnt and dry. My wife and I didn't eat it or should say, we couldn't eat it! It truly was worse than you could have bought in a roadside caravan. Terrible experience and don't want to repeat it any time soon. A great location and grounds and views, such a shame that the service and levels of quality are very poor. Read moreGenuine Expedia guest review
The hotel is absolutely beautiful from the outside and matches expectations on the inside. The cookies on arrival are scrumptious. The staff are friendly, helpful and accomodating. The gym and swim is perfectly located. The food in both Marco's and on the general menu is fabulous and fairly priced. Overall, fantastic stay!!Genuine Hotels.com guest review
"Nice relaxing break with MPW bar and grill"
I liked this hotel the grounds are lovely it is welcoming modern and friendly.The hotel had good car parking facilities. I would agree with some of the other reviews of this hotel the cookie was a lovely touch when checking in however I did struggle to hear/ understand what the receptionist was saying. He probably does the same routine so often he doesn't […] realise that he speaks to fast. My room was a nice size and had a really comfy bed we never had to wait long for the lift. I normally like a bath but the shower was fine. I think the staff at breakfast could be more welcoming and polite as it can be confusing we waited a while to be seated not sure if we should have just wandered in and sat down. The food was yummy all hot and had a good range of fruit. A good tip would be we didn't pay to use the internet as we put our smart phone by the window and used our tablet for the internet. I would definetly visit this hotel again. We found the bar staff to be very friendly and really enjoyed a meal in the restaurant then drinks after in the bar. Read moreGenuine Expedia guest review
I have stayed at this hotel before for 4 nights and had a good experience, but this time for one night was a bit of a disappointment. They advertise free bottled water in the rooms, and shaving mirror, neither of which were there, and TV remote and clock radio weren't working also. They have a "Careline - Call anytime and let us know what we can do […] to make your stay great", but when I rang there was no answer - no surprises there I guess. For a Hilton Hotel - they need to address some quality control. Read moreGenuine Hotels.com guest review
"Great hotel. Poor service"
The hotel and grounds are pretty, and the location is ideal just off the A370 from Bristol to Weston. Room very comfortable. All staff encountered seemed preoccupied and disinterested in us as guests. Phones were unanswered (spa, restaurant etc) and when we arrived for our dinner reservation we were largely ignored and told to wait. Very poor showing […] from such a reputable chain. Would not stay here again. Read moreGenuine Hotels.com guest review
"Hotel satisfactory. Restaurant should be avoided."
Good stay based on fact we had room on advance purchase deal. If we had payed the full room rate then would have expected better. While generally happy with hotel, avoid the MPW restaurant which is mediocre and greatly overpriced for what you get. Best food on the site is a short walk to The Club and use the facility there.Genuine Expedia guest review
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