All hotels in Bristol, England, United Kingdom
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereFrost Hill, Congresbury, Bristol, England, BS49 5AD, United Kingdom, ‏‎855-239-9478
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4.1 / 5Excellent

Score breakdown (from 349 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.3
  • Neighborhood
    4.3

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Not a 4*"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Doesn't have a Hilton feel. Carpets are old, ill fitted, stained with gums around the hotel. Room wasn't hoovered to a high standard, as they was hair on the floor and cobwebs by the windows. Hotel is not to far from the airport and you can hear planes flying in the early morning. Not a nice hotel experience. However, leisure centre by the hotel was very nice.
Genuine Expedia guest review
Other trip Aug 30, 2014
Ces
GB
4.0 / 5Excellent
"Good in general"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel has many good points. Great location for Bristol airport. Modern, clean and helpful staff.there was a party in the club house that was pretty noisy outside, but you couldn't hear a thing in the rooms. We stayed there one night before a flight from Bristol. The breakfast was good. My only complaint is that we got a 3 person room, which was a double bed with a sofa a bed. The double bed was fine, but the sofa bed was very uncomfortable. You could feel and see the springs all the way through the bed. Not good at all! I think the hotel is good, but would not rad isle avoiding any rooms with a sofa bed.
Genuine Hotels.com guest review
1 night trip with friends Aug 21, 2014
A Traveler
GB
3.0 / 5Good
"looking tired"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Disappointed with standard of room(215), chair was covered in stains, also stains on walls and carpet. Bedside lights loose and one kept switching itself on and off through night. On the plus side the staff were very friendly and helpful. Probably won't be my first choice next time
Genuine Hotels.com guest review
1 night trip Aug 17, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great overnight stop"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
1 night stop-over with wife and granddaughter. Good quality room with lots of thoughtful extras eg cookies on arrival, bottled water in room and 2 lots of toiletries. Although room space was very limited with sofa bed made-up. All staff we met were extremely friendly and polite.
Genuine Hotels.com guest review
1 night trip Aug 19, 2014
Phil
GB
1.0 / 5Poor
"Not a good experience!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
I wish we had gone to another hotel! We booked 6 weeks in advance and were given a room in the basement overlooking the car park. They moved us, and in the new room, the TV did not work for our entire stay, but they made no effort to repair it. Service in the bar took 20minutes. Other guests had to go and fetch their own drinks while having dinner in the restaurant. The maid who cleaned the bedroom, did not make our bed, she merely pulled the duvet straight and fluffing the pillows was just not part of the package. The desk was not tidied or cleaned - all in all, a truly horrible experience, a horrible hotel. We will never go back. We are Hilton Honours members and stay in Hilton Hotels all over. Hilton should be ashamed of this establishment.
Genuine Hotels.com guest review
2 night trip Aug 20, 2014
Neil
ZA
4.0 / 5Excellent
"Good hotel . Great facilities."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A lovely couple of days at the hotel. We made the most of all the facilities.
Genuine Expedia guest review
Other trip Aug 20, 2014
jackie
GB
4.0 / 5Excellent
"What you expect from a Hilton Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Everything was exactly as you would expect from a hotel of this standard. We visited specifically for the Bristol Balloon fiesta and found this hotel excellent for it's location. The breakfast was buffet style but the food was always hot/ constantly refreshed and Rebecca was always helpful and greeted you with a smile. We only had one evening meal in the hotel but there are no complaints from us (right amount of food at the right price).
Genuine Expedia guest review
Other trip Aug 19, 2014
Graham
GB
3.0 / 5Good
"Nice hotel - poor parking"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Very peculiar arrangement with the shower (glass wall into room) and mirrors!! No suitcase stand (not supplied in standard rooms, I'm told!). Wifi is chargeable - not what I expected in a 4 star hotel. Only 1 lift small holding about 4 people which is not adequate for such a large hotel
Genuine Expedia guest review
Other trip Aug 17, 2014
Janet
GB
4.0 / 5Excellent
"Lovely location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
We had a twin room, it was very tight on space around the beds but was ok for the one night and bed reasonably comfortable. Bathroom was clean but the door arrangement was bizarre, and frosted glass window into bedroom was inappropriate if not a couple. Shower was excellent and powerful. Only the Marco restaurant in the actual hotel, the bistro was in the club down the driveway, not remotely convenient. Spa also down the driveway so we didn't use it. Food was excellent. Staff helpful and friendly. Fantastic view from the front of the hotel. Very uneven grounds, lots of slopes and steps not ideal for those with disabilities and blue badge parking bays not monitored. Only 1 lift inside the hotel. Our disappointment was the thin walls so we could hear every word being said in the neighbouring room.
Genuine Expedia guest review
Other trip Aug 12, 2014
Mrs Tweedy
GB
4.0 / 5Excellent
"Picturesque hotel set in peaceful surroundings"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
If you're looking for a retreat from the hustle and bustle of city life then you should certainly consider this hotel. The first impression was very favourable, and this was supported by the excellent service from the hotel staff who couldn't do enough to make sure our stay was everything we were hoping for. The quality of the food was also exceptional, both in terms of the presentation and the taste which were both faultless, and the range and quality of the spa treatments available are first class. The only disappointments we experienced were the noise from guests staying on the same floor as us which went on until well past 11:30pm even though there were signs up in the hotel on each floor asking guests to be considerate and keep the noise to a minimum after 10pm; and the beds, which did not provide a good night's sleep mainly due to the pillows which were so soft they lacked any support and could have been non-existent. However, these are minor inconveniences that can easily be resolved and I would definitely recommend this hotel to friends, family and work colleagues. In fact, we are even thinking of making this a regular place to visit when we have weekends without the children, as it is the perfect setting to relax, unwind and get away from the stresses and trials of everyday life.
Genuine Expedia guest review
Other trip Aug 11, 2014
Phil
GB
5.0 / 5Outstanding
"Lovely hotel, close to the airport."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room clean and plenty of space. The restaurant is nice serving a variety of lovely foods.
Genuine Expedia guest review
Other trip Aug 9, 2014
TAG
GB
5.0 / 5Outstanding
"Wish it had been longer"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Spent 2 nights at the hotel and was very impressed. Tried to stay 3 nights but no last minute availability. Next time we will have to bring family so I can try the MPW restaurant (think a 3yr old might be too stressful). Only negative would be that kids are only allowed in pool 1100-1900, but a great facility
Genuine Hotels.com guest review
2 night family trip Aug 4, 2014
Andrew
GB
5.0 / 5Outstanding
"excellent dining"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
wonderful, room was lovely with great view, it was a good size, modern, we were very pleasantly surprised. the restaurant was fab, food great, staff very friendly, lovely surroundings, sat with a drink on the terrace admiring the view after dinner, excellent !.
Genuine Hotels.com guest review
1 night romance trip Aug 3, 2014
cindy
GB
5.0 / 5Outstanding
"Great hotel in beautiful setting"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel also runs as a wedding location, and it has the location and character to do a great job at it. The only thing I can fault it on (and although we didn't host a wedding there 8 of us booked rooms here including the bride and groom) is that the pillows were all massive fluffy pillows and there was no variety. Everything else was perfect, would recommend.
Genuine Hotels.com guest review
2 night trip Aug 1, 2014
Shustwayte
GB
4.0 / 5Excellent
"Comfortable out of town hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We stayed here for a wedding and had a very enjoyable stay. Staff were polite and friendly. Excellent facilities and we made use of the pool and gym. Rooms quite spacious and comfortable although some of the furnishings looking a little tired. Very pleasant rural location situated on high ground giving good views. No major roads nearby. With a wedding and hen party in progress expected a lot of late night noise but surprisingly quiet. Maybe because we were amongst the last to retire :-). Good choices for breakfast and the dining area overlooked the terrace and views. We would stay here again.
Genuine Hotels.com guest review
1 night trip Jul 26, 2014
jim100uk
GB
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
had a great stay, the rooms were very nice, the service was good and the location was spot on
Genuine Hotels.com guest review
1 night business trip Jul 23, 2014
scott
GB
4.0 / 5Excellent
"Good service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Staff extremely helpful and courteous
Genuine Hotels.com guest review
1 night trip Jul 25, 2014
Jim O'Reilly
IE
5.0 / 5Outstanding
"Nice quiet hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Only niggle was that the room was a little cramped, trying to fit too much in.... chairs to big and plugs for hairdryers were difficult to get to.... Niggles but make the difference I think. Room was clean, staff friendly and room service food was excellent. Why or why are hotel toasters at breakfast soooooo slow....????
Genuine Hotels.com guest review
1 night business trip Jul 15, 2014
Lin S
GB
3.0 / 5Good
"Hotel looks lovely until inside"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
On entrance staff were pleasant, I had to ask how to get to my room? Once going to room the corridors were dirty and smelled of a strong off milk smell? My daughter who is 6yrs said mummy what's that smell? Noise from a wedding was very loud and we were up at 4.30am in the morning so not much sleep was had?
Genuine Expedia guest review
Other trip Jul 21, 2014
mel
GB
5.0 / 5Outstanding
"Nice hotel for wedding"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed at hotel as a friend was getting married there. When it comes to hotel rooms the most important things to me are is it comfortable to sleep in & does the shower work properly after all I don't generally go somewhere to spend all my time in a hotel room so I'm not going to moan about something as trivial the TV channel availability. This hotel was fine on both points. Comfortable bed, not a lot of noise from the corridors or other rooms (we were on the top floor so frankly had more noise from the airplanes), air con was quiet, tidy room, shower works & a decent breakfast. A few minor things that let the hotel down were: 1 - The room key. Don't put it in the same pocket as your phone or near to your phone as the card will get wiped & you'll have to go back to reception & get them reactivated again. We did this twice. 2 - The lift. If you're going up & someone pushes the button to go down it will stop at that floor. They could do with another one to be honest considering the number rooms & floors. 3 - Price of the bar. But then it is a hotel.
Genuine Expedia guest review
Other trip Jul 21, 2014
Scott
GB
5.0 / 5Outstanding
"Amazing!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Gorgeous country location, but far enough out to be a pain if you don't have a car. Friendly staff. The room was spotless, great WiFi, and comfy. Marco Pierre Whites restaurant is a must. Impeccable dining- though costly. You get tons of food though. Everything was spot on and made for a relaxing stay. The free cookie they gave was awesome too
Genuine Hotels.com guest review
1 night family trip Jul 13, 2014
Jenny
AU
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very comfortable, lovely location and Spa.
Genuine Hotels.com guest review
1 night trip Jul 12, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent hotel, but bathroom needed attention."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Lovely stay, comfortable bed and great breakfast. Nice location between Weston super mare and the airport, fantastic facilities.
Genuine Expedia guest review
Other trip Jul 12, 2014
A Traveler
GB
4.0 / 5Excellent
"Good hotel outside of the city"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Approximity to motorway makes hotel easy to access. Comfortable accommodation in pleasant surroundings. Able to sit outside and relax. Welcoming staff.
Genuine Expedia guest review
Other trip Jun 29, 2014
Janet
GB
3.0 / 5Good
"Disappointing for a Doubletree Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
We stayed for 1 night on business. The 'loft' rooms were not the usual standard expected from Doubletree. The hotel is on the flight path for Bristol Airport so noise from the planes early in the morning and late at night. A wedding reception in the hotel on that day went on until late making sleeping difficult. Which is not good mid week.
Genuine Hotels.com guest review
1 night business trip Jun 18, 2014
A Traveler
GB
4.0 / 5Excellent
"Good Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Overall very good. A few comments regarding room comfort: Corridor noise was very audible as people walked by etc. Toilet cubicle felt very 'budget hotel' and cistern cover still needed to be fitted correctly. TV reception was poor quality.
Genuine Expedia guest review
Other trip May 13, 2014
Craig
GB
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff were excellent in their service and a real pleasure to meet, as a Disabled person there service was exemplary Our stay was quiet and peaceful and any help I needed was given, sometimes without my having to ask for it..
Genuine Hotels.com guest review
1 night trip May 9, 2014
A Traveler
GB
5.0 / 5Outstanding
"Best Hotel Gym ever."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The gym really was marvellous, so much modern kit, and a view over the hills. Food was great too. Only complaint, the TV was temperamental. Well the remote was anyway. The TV itself was sluggish too, just wouldn't respond. The desk clerk tried to fix it, but she was as much in the dark as I. Don't worry, I muddled through..........! I will definitely stay here again.
Genuine Hotels.com guest review
1 night business trip May 8, 2014
abusinesstraveller
GB
3.0 / 5Good
"Friendly and helpful reception staff"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Disappointed with the evening meal but good breakfast and service.The spa facilities were excellent.
Genuine Hotels.com guest review
3 night family trip May 6, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great service, location, friendly staff"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Overall superb hotel. With friendly staff, seemed very helpful. Great gym complex next door and provides full use of it. The only problem for me, was I tripped on the carpet in the corridor, it was all ruffled. Foot swollen, but hotel staff couldn't been more friendly and asked if I needed assistance etc. well recommended..
Genuine Hotels.com guest review
1 night trip May 6, 2014
Tone stew
GB
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
A lovely place to stay and relax, we had a family room but the sofa bed wasn't made up but on telling housekeeping they came and made it up immediately.
Genuine Hotels.com guest review
1 night family trip Apr 22, 2014
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Aside from a non working TV this was a very good hotel. The evening staff where very helpful and did their best to get the TV working, however it was too late at night to take up the suggested room move. Sadly the morning staff clearly where not interested. This is the only reason I didn't rate all 5's.
Genuine Hotels.com guest review
1 night business trip Apr 15, 2014
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel and surrounding areas to visit.
Genuine Hotels.com guest review
3 night trip Apr 8, 2014
A Traveler
GB
5.0 / 5Outstanding
"Lovely"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very pleasant
Genuine Hotels.com guest review
1 night trip Apr 12, 2014
A Traveler
GB
5.0 / 5Outstanding
"Really comfy bed!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff were lovely, food in Marco Pierre White was delicious. Really nice overnight stay !!
Genuine Hotels.com guest review
1 night romance trip Apr 11, 2014
Birthday girl
GB
2.0 / 5Fair
"Could do better"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
First impression not brilliant - arrived at about 3.45pm and car parks full. Not obvious where the overflow one was, eventually parked at the far end of hotel. You then have to hike back up the road to find reception. Staff were all very friendly and a credit to the hotel so cannot be more positive there. Directions to room were ominous "go up 2 floors, walk to end of corridor, go down to ground floor, go to end of corridor". My room was on the very ground floor about 50 feet from where i parked my car! The room was clean, bathroom was large enough with a double width shower. Internet free for hour then £9.95 for the next 24. Paying for internet is annoying when its 5Mb ... and i have 150Mb at home! Access door at the end of the corridor into the car park was easier rather than hike through hotel and wait for lifts - great on a dry day. Dinner in the restaurant was pricey but the quality & service were good. Got back to room to the sound of next doors tv blaring out a loop of annoying music .... something that was turned off by reception but annoying. Blackout curtains but gap under the door and all night corridor lighting provided a sunrise which had to be blocked by a towel. The thin walls noticed when residents go back to their rooms at 1.30am "talking" loudly and then slamming door shut. All in all a rather disturbed night and a bit of a disappointment due to the terrible layout, noise and parking. the staff were great and it is no reflection on them.
Genuine Hotels.com guest review
1 night business trip Apr 9, 2014
Andy C
GB
5.0 / 5Outstanding
"Excellent room & breakfast"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Did not arrive 'till 0.45hrs but everything was fine and staff very friendly and helpful. Excellent, well fitted bedroom and super buffet breakfast. Not easy to find in the night - even with satnav. Look forward to staying there again when we can spend more time enjoying the facilities. Handy for airport.
Genuine Hotels.com guest review
1 night trip Mar 18, 2014
Clive
GB
5.0 / 5Outstanding
"Top Quality Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really comfortable beds, rooms are immaculate, free wi-fi in public areas, great food.
Genuine Hotels.com guest review
1 night trip Mar 11, 2014
Mr. P
GB
5.0 / 5Outstanding
"good service all round"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Clean,tidy,modern, good service and would stay again. excellent
Genuine Hotels.com guest review
1 night trip Mar 9, 2014
beekeeper
GB
5.0 / 5Outstanding
"Perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed for one night before flying out from Bristol Airport. The hotel is handily located just 15 minutes from the airport. It was also our wedding anniversary and we were treated like royalty. In our room was a special plate with fruits and with chocolate inscribed 'Happy Anniversary.' A lovely touch. The restaurant laid on a special table for us in a little alcove and the food was fabulous. Overall, a special night in a hotel that cares for its guests. Would highly recommend.
Genuine Hotels.com guest review
1 night trip Feb 26, 2014
Robert
GB
3.0 / 5Good
"Good facilities, disappointing room and restaurant"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The room was the smallest one I have ever stayed in for a similar price. There was a window in the bathroom opposite a large mirror on the wall in the room, if I lay on the bed I could see my husband having his evening wash - not a pleasant sight! The room and bed were comfortable and I slept well during my 5 night stay. The restaurant was a real disappointment, the menu was far below my expectation being merely an overpriced bar menu e.g. shepherds pie at £14. There were also some missed tricks by the hotel/restaurant management e.g. no additional breakfast options given on tables at breakfast. No bar menu in the room - only the restaurant one. No spa booklet in the room. Lighting and seating in the bar area were a little shabby and could certainly do with a bit of a refurb. Unfortunately the restaurant menu was so uninspiring that we didn't eat there at all during our stay. We ate at Witton Tandoori where the food was amazingly good as was the service. We did have a panini during a lunch service in the bar which was delicious.
Genuine Expedia guest review
Other trip Mar 2, 2014
A Traveler
GB
4.0 / 5Excellent
"Bizarre layout!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This is a truly great hotel, offering everything you would want from your stay, comfy rooms, lovely spa, excellent restaurant. However this is all ruined by the really strange layout whereby you have to leave reception, go up one floor either by stairs or in the lift, walk down a long corridor then go back down one floor to get to your room which seems to be one the same floor on which you started. This appears to be because the Restaurant is right in the middle of this floor. Either the Restaurant was an afterthought or the architect was mad. This is a shame as otherwise this is a fab Hotel.
Genuine Hotels.com guest review
1 night trip Feb 16, 2014
Kev
GB
5.0 / 5Outstanding
"Good stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
All very good.
Genuine Hotels.com guest review
4 night business trip Feb 9, 2014
JW
GB
1.0 / 5Poor
"Terrible stay."
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Booked deluxe room the room did not have the extras I paid for. Noise due to movement of trollies of crockery outside room, hoovering outside room at 9.45pm till gone 11pm, knocking on door at 2.45am, staff outside window chatting and smoking at 3.15am, restaurant needed a darn good hoover and dust. Good breakfast. A lovely hotel in a great location, excellent leisure club, badly let down by some staffs attitudes and lack of attention to detail.
Genuine Hotels.com guest review
1 night trip Feb 4, 2014
AJ
GB
4.0 / 5Excellent
"Lovely getaway, hideaway from the City"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel, stylish rooms, fantastic service from staff. Restaurants great. Unfortunately did not get to try out leisure facilities.
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2014
A Traveler
GB
4.0 / 5Excellent
"mixed review"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good location and nice surroundings. Restaurant very over priced for the standard of food served and service patchy. Beds uncomfortable as too hard, perhaps hotels charging premium prices should keep a small supply of mattress toppers?
Genuine Hotels.com guest review
2 night trip Jan 24, 2014
JT
GB
5.0 / 5Outstanding
"Clean modern hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a great one night stay. Hotel is well decorated and modern. Marco Pierre White restaurant is a must and the food is some of the best I have had.
Genuine Expedia guest review
Other trip Jan 30, 2014
nick
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel. Superb leisure facilities.
Genuine Hotels.com guest review
1 night business trip Jan 21, 2014
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Good location, bedrooms lovely and spa great, service in the restaurant was a bit slow and un attentive at times considering it has Marco's name attached to it and we have been to others where they have been.
Genuine Hotels.com guest review
1 night romance trip Jan 21, 2014
TCRhodes
GB
4.0 / 5Excellent
"Classy Rooms and Bathroom"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Have stayed once before and would stay again. Very nice rooms and not overpriced. Lounge/Bar area looked a bit tired furniture wise but was ok. Having stayed at the Doubletree by Hilton in Amsterdam several weeks ago I would say the Breakfast experience/choice was nowhere near as good. No coffee/tea service at the table unless you asked specifically and the "hot" food was not so hot. However overall stay was perfectly fine and would go back.
Genuine Hotels.com guest review
1 night trip Jan 18, 2014
MarkH
GB
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