"Secluded but close to many suburban retail"
I enjoyed my stay including the friendly staff. I was surprised that there wasn't a microwave in all the rooms. Only those classified as suites have microwaves. Otherwise, it was a nice, clean place to stay. The location was certainly convenient.Genuine Hotels.com guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you for your review. Hopefully next time we can book you into a suite so you are able to take advantage of our microwaves and refrigerators. Glad you enjoyed everything else. Hope to see you again soon!
"Very clean, friendly staff."
The hotel was very clean, new rooms and friendly staff. The next morning breakfast wasn't served until 6am but we got down there early to catch the FREE shuttle that was offered to the airport and since they had most of the food set out already, they let us eat. (the best sausage I have ever had). We loved the place and would stay again if we are in […] the area. Our only sad thing was we left something in the room, yet no one, not even housekeeping said they found it and we knew for sure we left it in the bathroom. Other than that, our stay was very nice. Read moreGenuine Hotels.com guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you for your 5-star review and taking the time out to tell us about your stay. We are happy to hear you were able to take advantage of our free shuttle service, and were able to get a bite to eat before your early flight. Hope to see you again soon!
"Private entrance. Extremely comfortable beds."
I love the Hampton Hotels!Genuine Expedia guest review
"A surprising Stay"
There were no coasters, no plastic cups and. There were no signs to see where or how to get into the hotel. This hotel uses an address on a major street which is far from the truthGenuine Expedia guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street We appreciate your review, and we do apologize in the difficulty in finding our property. I do wanna ensure you we are working on getting better signage. Hopefully you will come back to visit with us again!
It's a nice average hotel with a fair price in a difficult location to find.Genuine Hotels.com guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you for your rating. We apologize about the difficulty in locating our property. We are working on getting better signage for our facility. We hope to see you next time you are in town!
Thank you for making my stay away from home as comfortable as possible. Great hot breakfast in the morning. Comfortable bed, clean bathroom. Very pleased. I will use Hampton again in the future.Genuine Expedia guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street We are so happy to hear you were comfortable during your stay! We strive to make our facility feel like home. Hope to see you again soon, thank you for taking the time out to tell us about your stay with us!
"Quiet, clean, comfortable. Nice comfy bed."
Over all a good experience. My only complaint was that the woman staffing the breakfast was a bit surly, and the food was not kept stocked while we were there (one hour before the end of breakfast). It was busy, but not THAT busy. Otherwise, the staff was accomodating and smiling. The beds were comfortable, and I love that they include a note that the […] comforter cover is clean, so I didn't feel squeamish about the kids being on it. Read moreGenuine Expedia guest review
"always our favorite"
We always stay at here when we visit Kentwood. There are a ton of shops and restaurants to choose from right near the hotel. We have a five year old, and the rooms are spacious enough to play in. We all love the pool. It's very clean. The staff are friendly and helpful as always. Frankie at the front desk was a sweetheart. They even gave my son his […] own keepsake room key with his name on it. Breakfast was very good. They had western omelet egg folds. They looked kind of dry, but tasted great! My husband and I were pleasantly surprised. Everything was to our liking. We will be staying at this hotel again. We are always so happy with it, we won't even try another one in the area! Read moreGenuine Hotels.com guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you for the review Jewels! We will let Frankie know what a great job she is doing and about your comments. We look forward to serving you again!
Ashley, the front desk manager, went above and beyond to help in a situation we had that wasn't even her fault. She really was amazing and in the morning, she remembered all of our names! Might not seem like a big thing, but there were probably 20 people checking in or at the desk about the same time and she still remembered our names. KUDOS to Ash […] ley! Read moreGenuine Hotels.com guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thanks for taking the time to fill out this review and let us know how we are doing! We are always happy to hear our guests comments. We will share your comments with out team. We look forward to your next visit.
Would be helpful to have signs out by the main hwy coming off express way. We had a little trouble finding it. Once we were there, everything was very nice, minus the re-flooring project in the lobby, but not a problem. Room was very homey and clean, loved the duvet cover instead of a bedspread.Genuine Hotels.com guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you for taking your time out to give us your feedback on your recent stay. We do apologize about the difficulties locating us and are working on better signage for our location. We take great pride in our Cloud 9 Duvet covers and are pleased to hear you enjoyed them too. Hope you will come visit us again soon!
The beds were very nice and I had a good nights sleep.Genuine Expedia guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you for taking your time out to share with us your stay. We are pleased to hear you enjoyed our beds. We take great pride in our Hampton Serta Cloud Nine beds. Hope you will come stay with us the next time in the area. We Love Having You Here!
"Nice, very comfortable hotel, friendly welcome"
I arrived at 4:00 AM and I was welcomed by a smart and kind guy at the desk. Room was clean, fresh, very comfortable. The hotel was generally clean, which I find is not the case far too often. To their credit there was NO dust behind furniture, in lamps or around edges of the floor, and the air conditioner DID NOT have mold or dust in it. THIS IS A […] GOOD HOTEL AND I LOOK FORWARD TO GOING BACK AGAIN AND AGAIN. Breakfast was good, with healthy choices. Read moreGenuine Expedia guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you for your view. We are happy to hear you enjoyed your stay with us. We take pride in the cleanliness of out hotel, and are pleased to hear your experience with us was good. Hope to see you again soon!
"Great hotel with convenient location"
The staff was very friendly and very helpful. The room was clean, comfortable, quiet and well maintained. The location was convenient. I wouldn't hesitate to stay again.Genuine Expedia guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you for your 5 stars and for taking the time out to share your experience with us. We can not wait to see you the next time you are in the area. We Love Having You Here!
"Secluded loation near food and shopping"
The staff was very professional and friendly. The hotel's is very nicely located near various restaraunts and shopping. I would stay there again.Genuine Hotels.com guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you so much for your review! We are happy to know that you were satisfied with your stay ! We would love to have you again at our location . We hope to see you again soon!
"Overall Very Nice"
Our stay was overall very nice except for the fact that the elevator malfunctioned and we we stuck in it for at least 15 minutes while it overheated and go uncomfortably warm in there and the staff really seemed not very concerned. We were on the third floor and it was not very convenient with 2 small children with us.Genuine Hotels.com guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you for taking the time to fill out some feedback for us. We are sorry to hear about the elevator not working properly. Our guest safety is our top priority and we will make sure that we discuss this in our upcoming team meeting. Once again thank you for taking the time to give us this feedback as it allows us to constantly improve on our levels of service and accommodations. We hope that we can serve you again soon.
"Any Average Nights-stay"
The first room we walked in smelt of smoke immediately as we open the door to the room. The hotel did move us with no problems, but there was nothing fantastic about this stay at all. Large variety of food for breakfast but nothing really worth eating. They didn't do anything that was terrible or I was horrified by; just an average night stay.Genuine Hotels.com guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you for taking the time to provide feedback on your recent stay. We are sorry to hear about the problem experienced with the smoke smell. Our hotel is 100% non smoking so this is not a normal experience that our guests would have. We have forwarded your comments regarding the breakfast items to our team in the kitchen for review. Once again thanks for sending us this feedback, it allows us to constantly improve on our levels of service and accommodations. We look forward to seeing you again in the future.
Only one Complaint, which is really the most important. The Beds were hard and the pillows too soft. I got hardly any sleep. Tossed and turned all night could not get comfortable. They really need to have a little give in the mattress.Genuine Hotels.com guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you for the review Bobby. We are sorry that your experience with the beds was not comfortable. We will share your comments with out management team. We hope to see you next time your in town.
"Clean and comfortable."
By 28th street, where most of the shops are. Within walking distance to Target. In the hotel information, it states that the hotel has a laundry facility. In fact, it's the next-door hotel's laundry facility that Hampton guests get to use. A little misleading. Free breakfast, below average. Free wi-fi. I really enjoyed the shower head as it has different […] settings. Read moreGenuine Expedia guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you for taking time out to tell us about your stay. We will have to check up on why our hotel information states we have laundry facility and are sorry for the misleading details. Glad you enjoyed the setting on your shower head, hope to see you in the near future.
I loved the lady that got our breakfast ready. She was working hard to make sure everything was hot and delicious. Great breakfast selection!!!Genuine Expedia guest review
"Worth looking for!"
The property is a little hard to find, but if you call, the staff will give you easy to follow instructions. Very comfortable, helpful staff, good breakfast. We'll be back.Genuine Hotels.com guest review
"Great hard to find hotel"
It was a refreshingly clean/friendly place. The only down side was the outside signage on the streets. It made it a little challenging to find. The staff is aware of this issue but is not able to make the neccessary changes.Genuine Expedia guest review
Overall a good experience for the price. Would stay here again and would recommend to friends.Genuine Expedia guest review
Our stay was fine. Breakfast was nice. We came to town for the Color Run. The only complaint I have is that we had an off smell to the bathroom almost as if someone had used the bathroom before we came. It was faint but something my nose noticed.Genuine Hotels.com guest review
We stayed with our three year old and had a great time. The hotel staff (especially Kayla) were very friendly. The cookies were warm and surprisingly delicious. Our room (two queens) was roomy enough for all of us and our son's toys. It was a very clean hotel. The pool was spacious and just cool enough to be refreshing but not cold. The breakfast was […] great. I was happily surprised by the variety offered. The hostess was a sweetheart! We were close to everything we could possibly need. The beds were comfortable. The room was quiet. The T.V. even had NHL network, which was a big help with our hockey loving son. We will be staying here again! Read moreGenuine Hotels.com guest review
Room was very clean and comfortable. Breakfast had a lot of variety. The only problem was finding the entrance to this hotel. Luckily I had read the other reviews and followed the driveway to the back of the Target store. There was a small sign for the hotel but none at the entrance of the street.Genuine Expedia guest review
"Good hotel but hard to find"
You must add additional signage to help people find your hotel. Drove around for 10 minutes before I could locate the hotel. It is not on 28th street, and having only one sign in the parking lot and a very small sign on a light post is not enough. Pay up and get some signs. Once we arrived the hotel was very nice with excellent service.Genuine Expedia guest review
"Very nice hotel"
Hotel was excellent, the only problem we had was inially finding it there were not well marked signs from the main road.Genuine Hotels.com guest review
"A bit hard to find..."
We just completed an overnight stay at the Hampton Grand Rapids Airport and it was an excellent hotel, with nice clean rooms, a great bed and nice friendly staff. The only trouble we had was finding the place. We had made reservations via Hotels.com and had a printout with a map, that showed the location of the hotel....which was NOT ACCURATE at all. […] The map showed where the road was, that lead back through a shopping center, and around the back of the stores, to a road that paralleled the expressway and finally to the hotel property. You have to drive back through the shopping center parking lot a ways to find the first small sign that directs you to the hotel property....no sign at the highway, only a street sign called "Hotel Road". Read moreGenuine Hotels.com guest review
"enough room for a family"
The king room suite with sofabed was a hit. The pool and hot tub was nice. Hot breakfast was enough food for all of usGenuine Expedia guest review
"Close to the airport"
Perfect except the signage on 28th St is very poor. It was difficult to find and not sure I ever would have without my iPhone to get directionsGenuine Hotels.com guest review
This is probably the best hotel we have ever stayed in. The whole staff was really nice and extremely helpful. The room was the cleanest that I have ever seen in any hotel. We would definitely stay here again!Genuine Expedia guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street We are so glad to hear this positive feedback. Please come stay with us again!
The hotel is excellent, the staff is great, the pool is very good but the scrambled eggs served for breakfast need a huge improvement. They remind me of the old WW-2 "K" rations because they are tooooooooooo dry. Flavor and moisten them up with butter or sausage oil. Why was the Hampton Inn breakfast special bagel scrambled egg, cheese and sausage ONLY […] SERVED ONE MORNING? And, when the kitchen ran out of fresh fruit slices and chunks, why wasn't the the lady in charge of the breakfast allowed to order some in? We were almost without fruit for two mornings except the Cisco truck finally arrived and the fruit was available at 9:30 on the second morning. Read moreGenuine Hotels.com guest review
"Great Room, but....."
Overall it was really nice. It is a bit out of the way and we had to call for directions (turn in at Target!) The hotel itself is very well maintained and our room was great. The person who greeted us was very friendly and was the night desk person (although I didn't appreciate him smoking right outside the entrance when I had to leave.) Breakfast was […] alright and the woman working the breakfast area was so very friendly!! I was all ready to book this hotel again until I looked at my bank statement today. When I checked in, I authorized a hold on my card, but they made 2 separate holds for 2 very different amounts. When I called to check on this (the phone rang a very long time), the manager at the desk informed me that the computer automatically puts those holds on the card and she could not tell me what the new hold was for. Also, I checked out on Thursday and I was told to expect those holds not to be removed until next Monday at the earliest.... not happy! (Oh, and the listing stated that we would have a microwave, so we brought microwavable food for the kids... nope, no microwave.. and the hair dryer was broken. These two things however, would not sway me from staying again -just the credit card thing.) All in all, it was a GREAT hotel, but watch your credit card statement!!! Read moreGenuine Hotels.com guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you for taking the time to share your review of your recent stay with us in Grand Rapids. We always appreciate hearing from our guests. I understand that our property can be difficult to find since our signage is very limited. I also understand it can be frustrating when holds are placed on a debit card. I do apologize for any inconvenience this may have caused and we will do better in the future to inform all of our guests of these policies.
"A quiet place to enjoy."
Overnight stop. We enjoyed the hot-tub and pool. Relaxed in the room. Breakfast included hot and cold foods, which were satisfying. And on the road again.Genuine Expedia guest review
Room was clean and large and very comfortable. Large bathroom as well. Only complaint is that I wish the room had a fridge in it... didn't like to deal with cooler and ice all weekend and it was significantly more $ to upgrade the room to get a fridge. Otherwise would have rated hotel a 5.Genuine Hotels.com guest review
"One night stay at Hampton"
The quality of this hotel was great. The room was clean and smelled pleasant, there was a lot of space, and breakfast was what we expected. The only areas acking here were the helpfulness of the front desk staff and limited parking.Genuine Expedia guest review
"Convenient to airport - Comfortable - Great Price"
Great hotel, but rooms are not as large as portrayed in photograph's. Also, difficult to locate as it is essentially hidden behind Target shopping center. Also, do not know for sure, but my husband is extremely allergic to feathers/down and he had a very hard time breathing in the room. I checked all the pillows and they were polyester....however, the […] comforters on beds appeared to be made of down. While very warm and comfortable, they caused him severe breathing problems. Would recommend checking with hotel regarding this aspect of rooms before booking if you have any allergies to feathers or down filled bedding. Read moreGenuine Expedia guest review
"Great hotel but not convenient."
The hotel and staff were very nice. The hotel is too far back and very complicated to get to. You have to wander back behind Target. We were glad we got there in the daytime.Genuine Hotels.com guest review
"A great place to stay"
It was a great experience to stay there. It is very clean and the pool and hottub was great also the people working there. The breakfast was fantasticGenuine Expedia guest review
"The hotel in Grand Rapids- 28th street"
Excellent hotel- everything was great. Friendly staff. Food was good. Pool and hot tub were clean. Very enjoyable.Genuine Hotels.com guest review
"Good accommodations - it is hard to find."
This was a great hotel for our stay. The only problem we had was finding it. It is not easily visible from any main road or at least we missed it. We spent a good 20 minutes driving around finding it. Their signs were at the main road, but very small, low to the ground and with the busy traffic at the time we arrived we did not see them until the next […] morning when we were leaving. Read moreGenuine Expedia guest review
Nice hotel, clean and roomyGenuine Hotels.com guest review
Response by Hampton Inn & Suites Grand Rapids Airport 28th Street Thank you for the review we are happy to hear you enjoyed your stay!
Only negative...the heat unit cycles on and off, you cannot turn it off! Everything else and all the staff wonderful!Genuine Hotels.com guest review
Beautiful decor in lobby and in rooms. Very few wastebaskets - in lobby and in rooms. Large rooms. Cookies available at check in. Great selection for breakfast. Loved the complimentary wi-fi. Only 3 machines in the fitness room, but no one else was there, so it was enough.Genuine Expedia guest review
"Very nice hotel"
Hotel was clean, staff was friendly, room was nice, pool was very appreciated by the kids and the breakfast was really good. What more can you ask of a hotel stay, right? It was a bit of a challege to find by using the GPS but if you remember to follow the road around Target to the area behind it, you will have no issues finding it.Genuine Hotels.com guest review
Our stay was very pleasant. The staff was friendly and the room clean and comfortable. We will stay again when in town.Genuine Hotels.com guest review
"Grand Rapid stay"
I read it would be difficult to find this hotel and everyone was correct. Although, once we found the hotel everything was great from that moment forward. Hotel is just off busy street but far enough back to be quiet plus there is a lake snaking around the property that gives you a country feel. Room was big and comfortable. Great bathroom as well! […] Enjoyed experience greatly! Read moreGenuine Hotels.com guest review
The hotel was very hard to find, tucked away behind Target. The hotel staff was very friendly, wonderful breakfast and the pool was very nice. The couple negiatives were you could hear very clearly the noice in the rooms next to us and the smoke alarm had two green lights that blinked all night long.Genuine Hotels.com guest review
"Good Hotel - Very Clean"
This hotel is a very clean, well kept hotel! I had absolutely no problem at all! The free hot breakfast was excellent and my overall experience was simply great! This hotel is right off the main strip on 28th in Grand Rapids and the mall, Wal-Mart, Target, and a host of other stores are right in their backyard! I would highly recommend this hotel […] ! Read moreGenuine Hotels.com guest review
"Knowledge of HH"
When we registered I asked if there were an upgrade available with my HH points and status. There were any number of reasons given why they couldn't upgrade me; from you don't qualify to we don't have upgrades available and systematically referring me to HH.com for answers. First time that I've been not answered directly or with a positive attitude. […] That was the one disappointing part of our stay. it's the first time I was not awarded an upgrade from the Hampton Inns with my HH status. I was told when we checked into our room and I called down about an upgrade and they confirmed that they had an upgrade unit available, so we went down and when we got to the front desk they informed us we didn't qualify. Then the next day they conceded that I qualified, but then they didn't have upgrade room available. All in all somewhat frustrating. That's my review. Read moreGenuine Hotels.com guest review
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