Hilton Garden Inn Wilmington Mayfaire Town Center - Wilmington

My entire floor smelled damp, like mildew. The staff were nice enough, but they weren't knowledgeable about the area or the workings of their own hotel. I requested late check-in and the guy I was talking to on the phone said "hold please" then he got back on and explained he was new and didn't know whether he could do that for me or not and he was […] checking. Then after waiting on hold for a little longer he came back on and said it was taken care of. Oh good. Lots of things like that happened. Plus the place smelled like mildew. Read more

Genuine Hotels.com guest review

I was worried about my safety at this hotel. Upon my late night arrival, a drunk guest standing outside drinking opened the passenger door where my son was sitting. In addition, other guests were curb side smoking. It was not a welcome I had expected. When I notified the front desk and asked for a manager, he actually laughed. He eventually asked the […] man to exit the entryway, but did not seem in control of the situation. Read more

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Genuine Hotels.com guest review

Great location if you are spending time at Wrightsville Beach. Many restaurants and shops close by.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Service ,rates, and location all great. The room was located next to exit and stairway on the first floor. The noise from stairs and above guest was more than desired. The location of the room may be part of the discounted rate. Will ask for different location next stay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Melissa, the front desk clerk, was VERY helpful and VERY friendly. I have stayed here 4 other times, and she was the most helpful and friendly. Really went out of her way. This hotel is in a good location, close to shopping and restaurants.

Genuine Expedia guest review

The Hotel was very nice, Staff was Friendly overall a good stay for the night

Genuine Expedia guest review

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Genuine Hotels.com guest review

Would have been happier if the hotel fire/smoke alarm did not wake us up at 11:30 pm on one of our nights. we were told there was no fire but they could not stop the alarm until the fire department came to shut it off. we drove around town for an hour waiting for the ok to go back to our room. The next morning when we asked the front desk what happened, […] we were matter of factly told someone pulled the alarm as tho it happens all the time. We shd have been given a discount for the inconvenience and sleep distruption. Also, we constantly came back to our room to find it stuffy and we had to keep fooling with the thermostat. Read more

Genuine Hotels.com guest review

Very courteous front desk staff upon check-in. Even got upgraded to a Junior Suite, which was quite nice after a long day of work and the drive in. The hotel is located close to a major road, but it's far enough back from the road that you won't be bothered by traffic noise. Ample free parking as well. The complimentary bottle of water at check-in was […] also a nice touch. My room was great! Enough room to spread out and get work done either in the living area or the sleeping area while utilizing the free wifi. Plenty of outlets in the room as well for all of my electronic gadgets and gizmos. The bathroom was spacious and clean with Bath & Body Works toiletries. The bed was quite comfortable so I got a great night's sleep. Will definitely keep Hilton Garden Inns as one of the hotel chains I'll use. Read more

Genuine Hotels.com guest review

Have stayed in Hilton's up and down the East Coast with our move south...never disappointed. Love the staff and the awesome coffee...Never have had a bad stay...good prices and great performer...

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very impressed with the service at the Hilton Garden Inn. I travel a lot for business and the staff at HGI surpassed most of the high end NYC hotels I frequent. Thanks for a great stay!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel carpet is outdated. The king bed had standard pillows. These looked so small they looked like squares. The staff seemed nice. They didn't keep cookies out which I have been to a lot of Hilton Garden Inn. My hubby noticed they did not have digital cable. The bathroom had no fan so the air is stagnant. This is not good if someone has to do number […] two. Read more

Genuine Expedia guest review

The hotel foyer was very elegant. Room was small as was bathroom. Bed was hard. Light blocking drapes did not close all the way in fact it was designed with 2'gap so light from parking lot lit our room all night! Refrigerator made a high pitched noise all night. Wi-FI was included in our package but password was not given at check in. Found out too […] late in the middle of the night. Honestly i had much better hotel experiences at a cheaper price. Read more

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Genuine Hotels.com guest review

The room was really clean staff was very helpful anf friendly but there was big roach by the couch.still would recomend.the Glasses

Genuine Hotels.com guest review

The stay was short bit the room and hotel were/ are great! No problems what so ever!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel is perfectly adequate. It was relatively clean, relatively comfortably, relatively professional, and relatively convenient to the beach. The room was nice but a little tired and a little unkept (there appeared to be food/soda on the bathroom door that had not been noticed and thus cleaned by the staff). The beds were fine but not new. The […] room had air conditioning, though it was an old system and the room tended to get hot unless you kept the air turned down low. There were two elevators, but one was broken part of the time and the other was also used by the cleaning staff, so it was frequently occupied. The front desk representatives were nice and helpful but not entirely professional. There seemed to be only one person working the front desk at any time. One front desk attendant complained to a customer about another member of the staff. The hotel seemed very family friendly; there were lots of parents with young kids. The hotel is within driving distance of the beach. Do not expect to walk to the beach from the hotel. It was, however, near a shopping center. Read more

Genuine Expedia guest review

Very nice hotel. All staff were quite helpful. Nice restaurant area in lobby.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Our stay was perfect. The service was superior - especially in the breakfast area. The room was cool and quiet which was just right for the hot days. Loved being close to the stores, movies, and the beach. We've stayed there many times and it is always delightful.

Genuine Hotels.com guest review

The hotel was very clean and in a excellent location. Only 5 minutes from wrightsville beach and in the middle of plenty of restaurants.

Genuine Expedia guest review

We had a fabulous experience. Just a short drive of five minutes or so to Wrightsville Beach. Our room was very clean and comfortable

Genuine Expedia guest review

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Genuine Hotels.com guest review

the hotel was very clean, as well as our room.My opinion continental breakfast should free of charge.We ordered breakfast,it was wonderful,our server was very kind and considerate,catered to our every need.

Genuine Expedia guest review

They even allowed us to use their facility after we checked out

Genuine Expedia guest review

I usually stay at Hampton but thought I would go a little "better" this trip. I wasnot impressed with the lack of towels and when I requested more towels and shampoo I never received them. Also, I didn't like the fact that you had to pay for breakfast....next trip, back to Hampton.

Genuine Hotels.com guest review

A Cadillac is just an expensive Chevy. One can find as nice a room for much--and have a contnental breakfast included.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My husband and I booked this room the night(because my in laws were having a day trip to the beach and we decided to stay overnight)before and was overjoyed that not only did we have late check in to the fact that this hotel was in a fantastic area especially close to the shops and beach. Although the breakfast was 9.95 per person, my husband was able […] to pay for one so we can share in our room...that was fabulous and great service! Thanks Hilton at Mayfaire, we will be back hopefully for my birthday in August:-) You will not go wrong with this hotel! Read more

Genuine Expedia guest review

We had our vehicle vandalized in the parking lot on the last night of our stay. We found out they have no security cameras on site so doubt they will catch the culprit. Needless to say we are concerned about safety and security. Also, concerned with lack of empathy from management & staff. It's a shame because we wanted to like it enough to come back, […] but we will not be staying there ever again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Good location,Nice hotel,very clean,good breakfast area ,check in and out very easy

Genuine Expedia guest review

Overall my stay was rated a 4 (per your scale as noted above). I have stayed at this location before and the room quality had nicer amenities.

Genuine Hotels.com guest review

We only stayed one night and were not actually at the hotel for very long, however, everything was clean and the staff was very courteous.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Nice hotel very convenient for shops, restaurants and only a couple of miles from Wrightsville beach.We were there for Graduation so was fairly busy at breakfast and had to wait for the check, overall though the staff were very pleasant and helpful.

Genuine Hotels.com guest review

Hotel was new and clean. But the location is not convenient to downtown or the beach. I stayed at the Baymont the night before; it was equally nice in a comparable location for 60% less. Plus, it had a free breakfast and a larger, nicer pool. For the same money you can stay at the Hilton right on the waterfront in Wilmington, across from the USS North […] Carolina battleship. I will not be coming back. Read more

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Genuine Hotels.com guest review

This hotel was great - very clean and well maintained

Genuine Hotels.com guest review

in shopping center

Genuine Hotels.com guest review