WISH WE COULD'VE STAYED LONGERGenuine Hotels.com guest review
The hotel was great @ such a good price. Although they didn't clean the room for day & that didn't impress us as guests. Other than it was a good weekend stay.Genuine Hotels.com guest review
The location of the hotel is superb. Just ten minutes away from Wrightsville Beach and about fifteen from Historic Wilmington. Perfect location for local restaurants (I recommend Sweet & Savoury for breakfast, definitely try their Wrightsville Beach Toast, best french toast I've ever had!). The workers at the front desk were extremely helpful when we […] asked about nice restaurants for lunch (Bluewater Grill, yumm). And the maid service was great as well. The hotel was very nice and clean. One of the best Hiltons I've been to! Read moreGenuine Hotels.com guest review
"Great Place to stay! Hated the Bed!"
Great hotel. Everyone was great. The only bad thing was the king size bed we had in room 402. It was horrid. They have some kind of bed system where you can select the firmness, etc. Well, no I don't think so. It did not work. Everyone was extremely helpful, but 2 nights of no sleep was tough. When we checked out, they remembered we had trouble with […] the bed and he asked how the 2nd nite was, when I told him it was still really bad, he offered us breakfast, but there was only 30 minutes left for breakfast, we choose to eat elsewhere. Read moreGenuine Expedia guest review
"Great hotel and wonderful staff"
My husband & I had a very nice stay at this hotel. It was located around many shops and restaurants as well as a movie theater. The room was exceptionally clean and the staff went above and beyond to make sure we had a pleasant stay. I would definitely stay here again and recommend this hotel to friends and family.Genuine Expedia guest review
very goodGenuine Hotels.com guest review
"Enjoyed our stay, lumpy pillows and all"
Stayed over night for a quick beach trip with my 2 young children.Genuine Expedia guest review
"excellent location close to dining,movies,shopping"
The hotel is fairly new. It is in walking distance of new upscale shopping center "Mayfaire ". Mayfaire also has large movie theater and many dining options. The breakfast buffet was good and there is small bar area for drinks. The only issue was the building does not have concrete floors so you hear everyone walking above you and beside you. Beds were […] very comfortable and room was very clean. Local area was upscale and safe. Breakfast staff was very good and check in was smooth. Read moreGenuine Hotels.com guest review
Very satisfied other than being woken up at 8 am by HousekeepingGenuine Hotels.com guest review
Very nice facility, room clean with high ceilings, staff was friendlyGenuine Expedia guest review
"Easy access to shopping, beach, downtown Wilmingto"
Nick was the best receptionist and Sandy the best waitress in restaurant. Breakfast food average.Genuine Hotels.com guest review
"Close to the beach and shopping."
I would definnitely stay there again. If you can't afford waterfront this hotel is a great second choice.Genuine Hotels.com guest review
My daughter and I took a one day trip to the beach. I decided on the Hilton because of its perfect location, comparable rates, and above average reviews. The hotel is located in an outdoor shopping center with restaurants and other stores within walking distance. The room was clean and comfortable and the breakfast and outdoor pool were a big hit with […] my daughter. We'll be back again very soon. Thanks for the hospitality! Read moreGenuine Expedia guest review
We thoroughly enjoyed our stay. the hotel was neat and clean and the staff was very pleasant.Genuine Hotels.com guest review
very fine hotel and services. One maintenance is with squeaky floor in rm abive 318. Told magnt. Would still recmd hotel to anyone.Genuine Hotels.com guest review
"Great romantic get away"
Very convenient to shops, the beach and downtown Wilmington. This is a hotel we will return to!Genuine Hotels.com guest review
"Nice place to stay."
Very clean and well kept. Only drawback was the price.Genuine Expedia guest review
Great place to stay for the priceGenuine Hotels.com guest review
This hotel is very conveniently located, and the front desk staff were exceptionally friendly and helpful during our stay.Genuine Hotels.com guest review
"Smells Like Mildew"
My entire floor smelled damp, like mildew. The staff were nice enough, but they weren't knowledgeable about the area or the workings of their own hotel. I requested late check-in and the guy I was talking to on the phone said "hold please" then he got back on and explained he was new and didn't know whether he could do that for me or not and he was […] checking. Then after waiting on hold for a little longer he came back on and said it was taken care of. Oh good. Lots of things like that happened. Plus the place smelled like mildew. Read moreGenuine Hotels.com guest review
"Very Nice Experience"
Clean hotel with courteous staff! I would stay there again.Genuine Expedia guest review
Great stay. I was very pleased with the staff's professionalism and kindness. The rooms were great. Very clean and good ammenities. I will definitely stay here again!Genuine Expedia guest review
"Great for a weekend get away"
It was good for the price. The staff could have been a little better when it came to cleaning the room. overall a good experience.Genuine Expedia guest review
I was worried about my safety at this hotel. Upon my late night arrival, a drunk guest standing outside drinking opened the passenger door where my son was sitting. In addition, other guests were curb side smoking. It was not a welcome I had expected. When I notified the front desk and asked for a manager, he actually laughed. He eventually asked the […] man to exit the entryway, but did not seem in control of the situation. Read moreGenuine Hotels.com guest review
"Very nice, clean room, and friendly staff"
Great location if you are spending time at Wrightsville Beach. Many restaurants and shops close by.Genuine Hotels.com guest review
Staff at check-in was friendly and welcoming. Room was clean, great amenities, and roomy. I thoroughly enjoyed my stay and will DEFINITELY come here again.Genuine Expedia guest review
"Great place for families or couples!"
We have family who live close by, so this was a convenient place for us to stay and close to shopping and beach. The only downside was there was not much insulation from the noise above. Kids were running back and forth upstairs and it was annoying. We will stay again and ask for a top floor room!Genuine Expedia guest review
"Great for ALL!! Classy & immaculate!!"
Absolutely beautiful, comfortable & classy! The staff were very attentive, friendly, helpful & excited to see us or help in any way. The children felt like we were at the most awesome place! And we were! Rooms & hotel immaculate. Coffee was fresh all day. Even cookies - wow! The suite was a great fit for our little family! This is on our frequent flier […] list for sure!! Read moreGenuine Expedia guest review
Service ,rates, and location all great. The room was located next to exit and stairway on the first floor. The noise from stairs and above guest was more than desired. The location of the room may be part of the discounted rate. Will ask for different location next stay.Genuine Hotels.com guest review
"Good place to stay"
The front desk staff was very helpful. The room was spotless and quiet. The only issue I had was the initial issued card keys did not work and I had to walk back to the front desk & get them changed out.Genuine Expedia guest review
Melissa, the front desk clerk, was VERY helpful and VERY friendly. I have stayed here 4 other times, and she was the most helpful and friendly. Really went out of her way. This hotel is in a good location, close to shopping and restaurants.Genuine Expedia guest review
Response by Hilton Garden Inn Wilmington Mayfaire Town Center Thank you Ruth for your wonderful review from your recent stay(s) with us. Melissa does a fantastic job of delivering exceptional customer service at the front desk. Thank you for recognizing her efforts.
"Quick weekend get away"
The Hotel was very nice, Staff was Friendly overall a good stay for the nightGenuine Expedia guest review
Would have been happier if the hotel fire/smoke alarm did not wake us up at 11:30 pm on one of our nights. we were told there was no fire but they could not stop the alarm until the fire department came to shut it off. we drove around town for an hour waiting for the ok to go back to our room. The next morning when we asked the front desk what happened, […] we were matter of factly told someone pulled the alarm as tho it happens all the time. We shd have been given a discount for the inconvenience and sleep distruption. Also, we constantly came back to our room to find it stuffy and we had to keep fooling with the thermostat. Read moreGenuine Hotels.com guest review
"Great stay as usual."
Very courteous front desk staff upon check-in. Even got upgraded to a Junior Suite, which was quite nice after a long day of work and the drive in. The hotel is located close to a major road, but it's far enough back from the road that you won't be bothered by traffic noise. Ample free parking as well. The complimentary bottle of water at check-in was […] also a nice touch. My room was great! Enough room to spread out and get work done either in the living area or the sleeping area while utilizing the free wifi. Plenty of outlets in the room as well for all of my electronic gadgets and gizmos. The bathroom was spacious and clean with Bath & Body Works toiletries. The bed was quite comfortable so I got a great night's sleep. Will definitely keep Hilton Garden Inns as one of the hotel chains I'll use. Read moreGenuine Hotels.com guest review
"Great stay for anyone...."
Have stayed in Hilton's up and down the East Coast with our move south...never disappointed. Love the staff and the awesome coffee...Never have had a bad stay...good prices and great performer...Genuine Expedia guest review
Very impressed with the service at the Hilton Garden Inn. I travel a lot for business and the staff at HGI surpassed most of the high end NYC hotels I frequent. Thanks for a great stay!Genuine Hotels.com guest review
"Ok, but stayed at better Hilton Garden Inns"
The hotel carpet is outdated. The king bed had standard pillows. These looked so small they looked like squares. The staff seemed nice. They didn't keep cookies out which I have been to a lot of Hilton Garden Inn. My hubby noticed they did not have digital cable. The bathroom had no fan so the air is stagnant. This is not good if someone has to do number […] two. Read moreGenuine Expedia guest review
"Room amenities were a dissapointment"
The hotel foyer was very elegant. Room was small as was bathroom. Bed was hard. Light blocking drapes did not close all the way in fact it was designed with 2'gap so light from parking lot lit our room all night! Refrigerator made a high pitched noise all night. Wi-FI was included in our package but password was not given at check in. Found out too […] late in the middle of the night. Honestly i had much better hotel experiences at a cheaper price. Read moreGenuine Hotels.com guest review
The room was really clean staff was very helpful anf friendly but there was big roach by the couch.still would recomend.the GlassesGenuine Hotels.com guest review
The stay was short bit the room and hotel were/ are great! No problems what so ever!Genuine Hotels.com guest review
"Adequate but not fancy, well run, or professional"
This hotel is perfectly adequate. It was relatively clean, relatively comfortably, relatively professional, and relatively convenient to the beach. The room was nice but a little tired and a little unkept (there appeared to be food/soda on the bathroom door that had not been noticed and thus cleaned by the staff). The beds were fine but not new. The […] room had air conditioning, though it was an old system and the room tended to get hot unless you kept the air turned down low. There were two elevators, but one was broken part of the time and the other was also used by the cleaning staff, so it was frequently occupied. The front desk representatives were nice and helpful but not entirely professional. There seemed to be only one person working the front desk at any time. One front desk attendant complained to a customer about another member of the staff. The hotel seemed very family friendly; there were lots of parents with young kids. The hotel is within driving distance of the beach. Do not expect to walk to the beach from the hotel. It was, however, near a shopping center. Read moreGenuine Expedia guest review
Very nice hotel. All staff were quite helpful. Nice restaurant area in lobby.Genuine Expedia guest review
"Classy, clean, and comfortable."
Our stay was perfect. The service was superior - especially in the breakfast area. The room was cool and quiet which was just right for the hot days. Loved being close to the stores, movies, and the beach. We've stayed there many times and it is always delightful.Genuine Hotels.com guest review
"Great hotel recommend it to anyone!"
The hotel was very clean and in a excellent location. Only 5 minutes from wrightsville beach and in the middle of plenty of restaurants.Genuine Expedia guest review
"Great stay for anyone"
We had a fabulous experience. Just a short drive of five minutes or so to Wrightsville Beach. Our room was very clean and comfortableGenuine Expedia guest review
"Great for vacation stays."
the hotel was very clean, as well as our room.My opinion continental breakfast should free of charge.We ordered breakfast,it was wonderful,our server was very kind and considerate,catered to our every need.Genuine Expedia guest review
"Great customer service"
They even allowed us to use their facility after we checked outGenuine Expedia guest review
"a little dissappointed"
I usually stay at Hampton but thought I would go a little "better" this trip. I wasnot impressed with the lack of towels and when I requested more towels and shampoo I never received them. Also, I didn't like the fact that you had to pay for breakfast....next trip, back to Hampton.Genuine Hotels.com guest review
"Cadillac vs Chevrolet"
A Cadillac is just an expensive Chevy. One can find as nice a room for much--and have a contnental breakfast included.Genuine Hotels.com guest review
"Very nice get-a-way!"
My husband and I booked this room the night(because my in laws were having a day trip to the beach and we decided to stay overnight)before and was overjoyed that not only did we have late check in to the fact that this hotel was in a fantastic area especially close to the shops and beach. Although the breakfast was 9.95 per person, my husband was able […] to pay for one so we can share in our room...that was fabulous and great service! Thanks Hilton at Mayfaire, we will be back hopefully for my birthday in August:-) You will not go wrong with this hotel! Read moreGenuine Expedia guest review
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