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1 room, 2 adults
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Hacienda Puno, Lake Titicaca - Puno (and vicinity)

3 stars
Jr. Deustua 297PunoPunoPeru, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Good3.7 / 5
Breakfast
Tasty breakfast
Location
Great location
Cleanliness
Clean
Service
Fantastic service
70See all 70 Hotels.com reviews
From 366 reviewsTripAdvisor Traveller Rating

Hacienda Puno, Lake Titicaca - Puno (and vicinity)

Hotel Info: ‎866-539-8117‎

from $51
  • Double Room
  • Twin Room
  • Single Room
  • Triple Room

At a glance

Key facts

Hotel size

  • This hotel has 58 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time starts at noon
  • Check-out time is 9 AM
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport drop off (available on request) *

Parking

  • Free self parking (limited)

Offsite

  • Area shuttle *

Also known as

  • Hacienda Hotel Puno
  • Hacienda Puno
  • La Hacienda Hotel Puno

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (18%) is charged upon check-out to citizens of Peru regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. Foreigners who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Airport shuttle service is offered for an extra charge of PEN 220 per vehicle

Dial-up Internet access is available in guestrooms for an extra charge

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Working away
  • Business center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Year Built 2005
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
Sleep well
  • Turndown service
  • Memory foam mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Taypicamana - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Hacienda Puno, Lake Titicaca - Puno (and vicinity)’s small print

Also known as

  • Hacienda Hotel Puno
  • Hacienda Puno
  • La Hacienda Hotel Puno

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (18%) is charged upon check-out to citizens of Peru regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. Foreigners who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Airport shuttle service is offered for an extra charge of PEN 220 per vehicle

Dial-up Internet access is available in guestrooms for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 70 reviews

Hacienda Puno, Lake Titicaca - Puno (and vicinity)
Fair2.0 / 5
They have parking, as they claim on Hotels.com.
We reserved Hacienda Puno because they claim to have self-parking. They don't. We arrived late and had to park illegally on the street because all the parking garages in the neighborhood were closed. That meant we had to wake up at 6am to repark in a nearby garage. We would have NEVER paid so much for a Puno hotel if we'd have known that they do not, indeed, have a self-parking lot. Also, a 9am check-out is beyond ridiculous... especially when you arrive late and had to repark your car at 6am. The only good thing I can say is that they allowed us to leave at 10am instead of 9am, but didn't tell us until the morning that it'd be ok. The WIFI was not good. The shower had good, hot water. In the morning, there was a nice guy at the front desk who helped me find the underground parking at Hotel Royal for my next night's stay in the Uros.
1 night family trip
Hacienda Puno, Lake Titicaca - Puno (and vicinity)
Good3.0 / 5
go for it
Nice place, comfortable room, hot water with very high pressure. Staff very frinedly and helpful. didnt eat there so not sure of the food. Room was cold, it was winter time, they have a space heater there and we asked for another one which was provided easily and quickly good location, nice walk to the port and close to central plaza great value
1 night romance trip
Hacienda Puno, Lake Titicaca - Puno (and vicinity)
Good3.0 / 5
OK for a 1 night stay!
My wife and I stayed at this hotel for 1 night. Cannot beat the price, location and amenities. Please keep in mind the 'grade' of this city and other available choices!! Do not compare it with hotels in the US. Couple of instances during our stay though: 1. The heater in the room was not working well. Upon request, they promptly provided a 2nd heater which made the room nice and comfortable. 2. During check-in, the staff was surprised at my reservation (which clearly said, 1 room, 1 night and 2 people). The staff said, she was expecting only 1 person. Ended up charging me an additional $10, since we were 2 people! Tried to argue, but didn't work. 2.B. Also, for some reason, they think every online booking is through 'www.expedia.com'. They do not know 'www.hotels.com'. And they wanted me to make the full payment....again! I tried to reason with them that my reservation was confirmed and amount was fully paid. They did not agree. I had to make the payment. But fortunately, the following day, they checked with someone and realized that I was correct. They promptly apologized and returned my payment, after deducting the $10, for the extra person! I will be taking this up with 'hotels.com'.
1 night romance trip
Hacienda Puno, Lake Titicaca - Puno (and vicinity)
Good3.0 / 5
Good, but could have been better
We liked the location and the hotel was pretty clean. The cable was good and WIFI ok. They also have laundry service. However, I don't think anyone has trained the staff. The guy who was making breakfast was blowing his nose and coughing in the kitchen and then not washing his hands while preparing our breakfast. We left some baggage in their storage to go to Puno and when we returned nobody knew where it was. They had to check all the rooms before they finally found it. Also, when we tried to check out the woman said that we had to pay cash, even though there were plenty of signs in the lobby for Visa, AMEX, and MasterCard and we paid for the previous stay with a credit card. As it turns out, nobody on shift knew how to work the credit card machine and we had to walk them through it. Also, the pillows are lumpy.
3 night romance trip
Hacienda Puno, Lake Titicaca - Puno (and vicinity)
Good3.0 / 5
central and basic
Very basic room but warm beds and plentiful hot water. Service was mixed, bellboys were super but reception staff unhelpful at times. Early 9am check out and end of breakfast service was a pain. Breakfast room had a lovely view however.
1 night trip with friends

See all reviews

Hacienda Puno, Lake Titicaca - Puno (and vicinity)

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