Breakfast was a bit boring.Genuine Hotels.com guest review
"My #1 Choice in the Herndon/Sterling/Dulles Area"
Having been frustrated by the awkwardness of many of the newer hotel room designs near Dulles, it was rewarding to stay at Hyatt House and find everything in the room to be intuitive and "just right." We all know from other reviews that there was a disastrous pipe burst that ruined some guests' stays, but it appears to be old history. This is now my […] "go to" place in the area. Read moreGenuine Hotels.com guest review
"When you are closed please e-mail"
They had a leak 3 days prior to my arrival and were closed and were not respectful enough of my time to e-mail me and inform me. I arrived at night finding out they were closed, I will not be staying there again.Genuine Hotels.com guest review
"Great, clean big rooms"
I had a great time in this hotel. I wish all the other hotels were like this.Genuine Hotels.com guest review
Horrible. Too much noise from the big fans outside the room. Room was stinking like wet carpet. Reached the hotel late night after a delayed flight at 3 am to catch some sleep. But with the noise could not even sleep. When complained the hotel staff said they could not help. Asked for refund and the hotel staff said they could not issue any refund as […] the booking was done through hotels.com and I need to contact them. Read moreGenuine Hotels.com guest review
"Good comfort room"
I stayed in one bedroom suite. Room is spacious and staff is very friendly. Definitely stay again when in town :)Genuine Hotels.com guest review
"Perfect place if flying in/out IAD"
Beautiful & very comfortable. Buffet breakfast outstanding. Hotel personnel very friendly especially the woman that was the bar tender at night & was in charge of the breakfast buffet.Genuine Hotels.com guest review
Perfect and exciting.Genuine Hotels.com guest review
"Perfect for a Pre-Flight Overnight"
This hotel is very convenient if you're flying out of Dulles because it's super close and they have a free shuttle to the airport. The hotel itself is quite nice. The lobby area has a good bit of seating and a fireplace. There is a bar and it's possible to get sandwiches/snacks at the hotel bar. The fitness room is nice with new cardio machines that […] have individual tvs. I would stay here again in a heartbeat and would recommend to friends and family. They also have portable cribs if you are traveling with a toddler like we were. Read moreGenuine Hotels.com guest review
We have stayed at this hotel couple of times and everything it is a very nice experience. Will go back when I go to VAGenuine Hotels.com guest review
"Loved my stay!"
Super clean...Very comfortable...GREAT SERVICE!!Genuine Hotels.com guest review
Everything was great. But breakfast is over at 9:30 weekdays, and it is really over -- no food can go to your room. There was no orange juice 5 minutes before breakfast ended and no effort was made to get me any when requested. Otherwise, it was a nice stay.Genuine Hotels.com guest review
"ok for the rate"
Room was clean, thermostat didnt wrk, TV reception was fair, breakfast was good.Genuine Hotels.com guest review
"Amazing! I love it!"
What a great place to stay! For a price the same as other "just average" hotels in this area we got a beautiful 2-room suite with a living/dining + kitchen room, separate bedrm. with king-size bed and 2 TV's. Everything was modern and first-class. The free breakfast was excellent with hot food and a friendly omelette chef who makes your omelette to […] order. I travel on business fairly often and there are two hotel room annoyances that really bug me, 1) Cheap, tiny uncomfortable pillows, 2) Noisy heater fans that wake me up in the middle of the night. Hyatt House gets an A from me on both. The staff was super-friendly and helpful too. My only regret was that I just stayed one night for a business trip. I'll be coming back here and staying longer next time! Read moreGenuine Hotels.com guest review
"A great experience"
We stayed at this hotel for two nights while we were dropping our daughters for international flight at Dulles.The stay was excellent. In two miles you can get all the stores, airport is very near with free shuttle service. We enjoyed the breakfast very much with "Make to order" omelet. Some critics criticized the breakfast, buy stay away for them and […] enjoy the breakfast. The room was very clean, that staffs were helpful. BEWARE: If you want to take airport shuttle from airport, look for Hyatt House-Sterling, there are literally hundreds of Hyatt, Hyatt house at various places around!! Hotel says most often people get mixed up!! We will stay there in two weeks again. Read moreGenuine Hotels.com guest review
Everything is ok Breakfast is greatGenuine Hotels.com guest review
"First Snow Fabulous!"
The room was clean, large and comfortable. The bathroom was exceptionally clean which is a must for my stay anywhere. The staff was great and breakfast was really good...enough choices and made to order omelets. When we woke up in the morning the first snow of the season hit and we watched it snow and were even able to open the window, which was fabulous. […] I would stay here again with no questions asked. Only thing was no microwave or refrigerator in the room, but as we were only there for one night it was not a must have. Read moreGenuine Hotels.com guest review
"Nice hotel by the airport"
Totally liked the hotelGenuine Expedia guest review
Very nice property with full breakfast.Genuine Hotels.com guest review
The hotel was nice overall. We stayed in a 2-queen suite. The room was nice and spacious. The beds were hard and uncomfortable. Breakfast was good and it was nice because they had hot food. I was offended when one of the workers in the breakfast area asked me what room I was in, insinuating that I wasn't a guest at the hotel and had just come in for […] breakfast. She tried to laugh it off and said that she randomly asked people the same question. We were down there for about 30 minutes for breakfast and I never saw her question anyone else. Read moreGenuine Hotels.com guest review
"The night of desperation!"
I have a family of 5 and our flight was canceled from Dullas to Tampa. My family and I drove up a day early because of the impending weather. Our first night we stayed at a Hilton hotel, which was nice. I had reservations in Tampa at the Hyatt near the hotel. I was able to get my money back and book a room at Hyatt House Sterling/Dullas airport north. […] Betty, at the main desk ready to help me with all my needs. Betty was a ray of sunshine on an otherwise gloomy day. Anna, Betty's supervisor was equally pleasant and made our stay a superb experience! Thank you Anna and Betty!!!!!!! Read moreGenuine Expedia guest review
"Typical great Hyatt"
You can never go wrong with any Hyatt and this stay confirmed my philosophy.Genuine Hotels.com guest review
Booked this night before flight due to predicted bad weather to be close to airport for early flight, The room was lovely, large and comfortable. It had a kitchen, living room area, nice roomy bath area and comfortable large king bed with tufted headboard. I found the room so warm and inviting, wish I was staying longer. Check in was quick, lobby and […] halls clean with new carpet. My only complaint was there were no restaurants close by except a Burger King across the street. Would highly recommend this hotel and I would look for this chain when I travel again. Read moreGenuine Hotels.com guest review
"My number one choice when flying through Dulles!"
I fly through Dulles fairly often due to international employment. Three years ago I happened to stay at the Hyatt house Sterling and, based on that experience, have stayed there ever since. The rooms are up to date, nicely appointed and in excellent condition. The staff are very friendly and helpful. On several occasions they've gone out of their way […] to help me with unexpected situations (Once, I rented a crossover with plans to take a weekend side trip to WV with my family. When it turned out that it didn't have enough trunk space for our luggage, they offered to store it for us until our return three days later). During the latest trip, my flight was delayed due to Winter weather, so they let me check out three hours late rather than making me set at the airport all day. They've earned my loyalty through outstanding service and I will absolutely continue to stay there in the future. Read moreGenuine Expedia guest review
Perfectly functional for a Dulles-related overnight. Breakfast better than most for the type of hotel.Genuine Hotels.com guest review
"Close to business event"
wonderful hotelGenuine Hotels.com guest review
Good location. Very nice staff. Breakfast fine with mostly prepackaged items. One plus was omelet station. Room and bathroom large. Husband did not like chaise--prefers comfy chair with ottoman. No tub and did not like shower enclosure--had half glass, no sliding doors--hard to keep water from tile floors. Only one towel rack so hard to honor " no refresh […] towel policy"-no place to dry them out. Bathroom plenty big to have more drying racks. No convenience store or restaurants close--we were visiting family so not so important to us. Read moreGenuine Hotels.com guest review
"great price for a first rate hote"
Can't beat this very clean modern hotelGenuine Expedia guest review
I enjoyed the stay as hotel room was great. The amenities were modern and very comfortable. I would stay there again.Genuine Hotels.com guest review
Really nice, large and clean room.Genuine Expedia guest review
"Lovely upscale residential hotel"
Lovely, modern, clean "upscale" residential hotel with typical residential hotel guests -- scary. The room was pretty; but, the bed was hard and the shower was odd (one glass pane with no closure). The hotel was very far away from anything to do. It offered free airport shuttle, but you may have to wait 45 minutes in the cold rain before it will pick […] you up. Read moreGenuine Expedia guest review
"Good location close to highways, mall, restaurants"
Good hotel in terms of location and value for long term stayGenuine Expedia guest review
Nice place to stay. Polite staffGenuine Expedia guest review
The room layout was excellent, the facility was impressive and the staff was excellent.Genuine Expedia guest review
Awesome hotel if you need a place to stay overnight close to the airport. Pretty far from DC though, so I wouldn't recommend it as your primary hotel if you're going to tour DC for a few days.Genuine Hotels.com guest review
"Nice but surprise pet fee"
Hotel was very nice but no where on the website could I find where it said there was a pet fee-- all I found was "pets welcome". So at checkout the surprise was $75..... At least they took off the $1.75 phone charge that was made by the maid or cleaning crew.... I was already at work when the call was made-you figure it out! Very nice and clean and […] a very nice breakfast area. But I will stay elsewhere due to the pet fee. Read moreGenuine Hotels.com guest review
"The facility and rooms were above my expectations."
The room was exceptional, and breakfast was great!Genuine Expedia guest review
"Lot's of little things wrong"
Bar food was microwaved disgustingness. Room furniture had holes. Called for extra toothpaste and it never came. Housekeeping barged in at 8am. Didn't let me earn Hyatt reward points because I booked through Expedia.Genuine Expedia guest review
Housekeeping could be better but other than that great facilityGenuine Hotels.com guest review
"Only 12 miles from Bolen Park Softball Fields."
Great rate and great accommodations. Couldn't have been better!Genuine Hotels.com guest review
"Thought hotel was brand new"
The staff was very nice and seemed to take pride in their jobs. Thought hotel was brand new but found out it was a few years old. Husband and I plan on staying again next month. Thanx, MJGenuine Hotels.com guest review
"Nice Hotel Close to the Dulles International"
Fabulous hotel with very friendly and helpful staff. Was extremely clean and comfortable. I was very impressed with this hotel.Genuine Expedia guest review
"Very nice hotel at a great price"
Wonderful from check-in and check-out. Nice-sized suite. Took Metro express shuttle to Rosslyn station for only $6.00. Great stay.Genuine Expedia guest review
I came from another Hyatt hotel in Rochester, which was really a disappointment. So this Hyatt House really surprised me and left a good mark in my memories of my trip to DC.Genuine Expedia guest review
Quite good option if you need to stay in this area. Nice and clean. Spacious hall with sofas and armchairs. Can't tell much more due to the short stay but I see nothing wrong with the hotel. If price is ok go for it.Genuine Expedia guest review
"Nice...but don't book it for the food!"
The hotel itself was great. The breakfast buffet however... was frozen. No it wasn't served cold; they literally used frozen foods. First day was frozen pancakes that appeared to be Aunt Jemima or Eggo. The next day it was frozen French Toast. The lady patrolling the floor confirmed they used frozen items including the bacon because (Quote) "It's challenging […] making breakfast for a hotel". She used the same term when they ran out of clean silverware and brought me a fork with schmeg on it "It's challenging" to keep up with it. After watching several visitors grab food from their fingers, kids sneezing and doing the same, with no control over the buffet, I doubt I will be staying there again. BTW, I visit my kids when there and ALL meals are eating out so I choose a hotel based on the breakfast meal that is included. Read moreGenuine Hotels.com guest review
It was a nice place. Easy to get to from the airport. Rooms were comfortable.Genuine Hotels.com guest review
"a place to get the job done!"
I enjoyed my stay here!!! Everything and more than what I needed. If you are traveling for business as I was, there are no distractions and the rooms accommodate ample space to get the job done in tranquility and with order.Genuine Hotels.com guest review
"Staff could not have been nicer."
Staff provided very assistance on all of our requests.Genuine Expedia guest review
"Nice Hotel at a low cost"
Staff was very friendly and our room was clean and comforableGenuine Expedia guest review
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