"beautiful room, blah breakfast"
We stayed there to attend a Blue Jays game and to go to the Hockey Hall of Fame. Very close to Rogers Center. Our room was amazing. Upgraded to a 2 bedroom 2 bathroom suite. However, the breakfast was too crowded and they ran out of coffee?!?! The parking fee was excessive $47. You can park right down the street for $8.00. Overall, the staff was accommodating […] and the location was fantastic. Read moreGenuine Hotels.com guest review
We would have given a higher rating if the pull out bed was more comfortable. We parked the car and walked everywhere.Genuine Hotels.com guest review
"The room was lovely!"
I can not say a bad thing about the room or location. We were in the heart of the theater district, could see the CN tower from our room and were walkable to many things (or at least to the subway stop!!) There were a few things that didn't pan out for us...the parking was full. Since check in is late (4pm) we went to Medieval Times first and checked […] in around 6:30. Since it was full we ended up parking in a covered garage right behind the hotel. It actually worked out to our benefit. The hotel charges more per day. We didn't need in and out. I chose this hotel specifically for the included breakfast. When we came down on Monday at 8:30 there was a line. Not enough seats for that sized hotel (I usually think people who post things like this are silly, but I looked at many otels in the same price range and chose it FOR this.) Also, there is only a "happy hour" on Tuesdays, Wednesdays and Thursdays. Another reason I specifically chose the hotel. Great room, great location, the other things would have been a bonus! Read moreGenuine Hotels.com guest review
Room was fine, service was good, elevators were absolutely horrible. 5 sometimes 10 minutes to get one. Breakfast room is way too small for amount of guests. They could clean the hallways too!Genuine Hotels.com guest review
Response by Residence Inn Toronto Downtown / Entertainment District Dear David, during the busiest season of the year we understand the frustration of having to wait for elevators and breakfast. Any hotel located in the downtown area during this time is working diligently to ensure smooth operations with the additional demand due to the leisure travellers. We apologize for any inconvenience and do appreciate your comments, which we use to improve on the services we provide. Our team wants nothing more than to have our guests leave satisfied. Thank you for having stayed with us.
"Great location. Fast elevator. Great breakfast. Be"
10!Genuine Hotels.com guest review
"Would stay here again"
Great staff! I really enjoyed the free Hot breakfast every single morning. The room was so clean and neat and even the cleaning staff were pleasant to be around and always said Good Morning in passing.Genuine Hotels.com guest review
"Kitchenette was handy."
Nice hotel, near everything.Genuine Hotels.com guest review
"Excellent Service at check in/check out"
The place was great. Helpful with directions and transportation. Location to everything was fantastic!Genuine Hotels.com guest review
"Night at the Ballpark"
The say was superior; good-sized room. The breakfast buffet lacks; too many people in tight space and not enough staff to keep up with demand.Genuine Hotels.com guest review
"Great for catching a blue jays game"
Very nice and clean. Little pricey but everything downtown Toronto is a little bit high.Genuine Hotels.com guest review
GREAT LOCATION! The only fault I saw was the breakfast. I would recommend adding biscuits and gravy to the menu.Genuine Hotels.com guest review
"Excellent access to the theater district"
I travel a lot with work and stay in hotels frequently (>100 nights per year). Sometimes I find rooms at discount rates and when that happens I find more often than not I am treated like "second class." Not in this case....the hotel staff was excellent and accommodating from the valets at the front door to the front desk personnel. The room was spotless. […] We were within 1 block of the theater district (our primary target) and plenty of good restaurants. The breakfast buffet in the morning was excellent as well. On a future trip to Toronto I would seek out and choose to stay at this location. Read moreGenuine Hotels.com guest review
Marriott quality... Great location near Budget Car Rental, train station, Cora's (good omelets n crepes) n Khao San Road (Thai).Genuine Expedia guest review
Response by Residence Inn Toronto Downtown / Entertainment District Thank you for your for staying with us. We hope to welcome you back soon.
"Nice downtown hotel."
Stayed in Toronto a few days to visit friends. Need GPS to get around city.Genuine Expedia guest review
Response by Residence Inn Toronto Downtown / Entertainment District Thank you for staying with us. Hopefully our local are map at the front desk was helpful.
"Close to the CN tower and the lake, and subway"
We stayed 2 nights. It is a very nice hotel. We got the suit for a family of 4 people. It was perfect because we could use a kitchen equipped with a full size fridge, stove and even dishwasher including dishes, glasses and silverwear. Contemporary decorated(which we liked), spacious room. The only thing we didn't like it was too hot at night and for […] some reason when we set the furnice for 65F it kept blowing warm air. Lukely we could open the window. We chose a room with a king size bed and it was not enough room for 2 adults and 2 kids to sleep on. But there was a lounge couch available we could use. Breakfast was included and had lots of varieties. We also had a social hour every evening which was delicious one day but fair the next one. Kids enjoyed the pool, good size and clean. There was a shower for men and women right in the pool area, very convinient. We would recommend this hotel and would be glad to stay there again. Read moreGenuine Hotels.com guest review
"Friendly staff, good location"
Super nice staff willing to help you with anything. Lots of breakfast choices, but limited space to eat during popular times. Big, clean room. Very close to attractions and restaurants. I would definitely stay here again.Genuine Expedia guest review
Response by Residence Inn Toronto Downtown / Entertainment District Thank you for the wonderful comments. We will definitely share them with our team. During busy breakfasts you can also take the items to the room. Enjoy your next stay with us.
"Roomy hotel, close to entertainment district."
I like staying in the Residence Inns as they provide more room than a regular hotel. This hotel was very good -- clean, comfortable with a very gracious staff. The valet parking was ridiculously priced, but there are cheaper lots very close to the hotel.Genuine Expedia guest review
Response by Residence Inn Toronto Downtown / Entertainment District Thank you for you comments on our gracious staff.
"Felt Like Home"
My boyfriend was under the weather when we arrived so we rented movies and stayed in out suite. It was very comfortable, relaxing and very clean.Genuine Hotels.com guest review
Response by Residence Inn Toronto Downtown / Entertainment District We are glad you enjoyed our home away from home.
Coming to Toronto for the first time ever, this was a fantastic choice, not only for the location but for the amenigtites and the helpfulness and friendliness of the staff! Plan on staying here againGenuine Expedia guest review
Response by Residence Inn Toronto Downtown / Entertainment District We look forward to your next visit and making it memorable again.
Location was close to CN and aquarium. Free breakfast was nice, but not the best.Genuine Hotels.com guest review
Response by Residence Inn Toronto Downtown / Entertainment District Thank you for your comments. Apart from the made for you sandwiches & breakfast burritos, scrambled eggs, potato hash, maple turkey sausage, mini potato pancakes, waffle station, boiled eggs, yogurt parfaits, oatmeal station, sliced fruit, fresh baked breads and bagels, four kinds of cereals, four kinds of juices, complimentary 24hr coffee and tea station, whole fruits, and other items, we have also added white scrambled eggs, steamed veggies & tomatoes, and strawberries to make this free breakfast the best free breakfast out of all the free breakfasts out there.
this is one of the most nicest hotel we ever stayed so far. we are all pleased. affordable, accessable and nice breakfast!Genuine Hotels.com guest review
"The room was clean and staffs are very helpful and"
Me and my family are very happy with our stay. I liked it that it has a small kitchen and we prepare or cook food that we want to eat. The kids loved the breakfast buffet.Genuine Expedia guest review
"Excellent Downtown Hotel"
This was one of the best hotels I've ever stayed at. The service from the staff was exceptional and the suite was very clean and comfortable. The microwave, coffeemaker, and refrigerator were all welcome sights when I arrived. There were plenty of restaurants, bars, and shops close by the hotel, too. The next time I'm in Toronto, I will definitely be […] staying here. Read moreGenuine Hotels.com guest review
Excellent hotel in a great location...close to anywhere you want to be in Toronto! I highly recommend this hotel to anyone heading to Toronto on vacation or business...it was a great stay!Genuine Expedia guest review
Response by Residence Inn Toronto Downtown / Entertainment District Dear CABS, we are very happy you enjoyed your stay with us! Thank you for the great score and the recommendations!
Room was clean and updated. Breakfast is included but not outstanding. Only true complaint is limited number of elevators for 18+ floors. Staff should really use service elevator and the elevators (staff) should give guest first access. Note: elevators can be programed to improve service.Genuine Hotels.com guest review
Excellent! More than expected, big 2 room suite, warm pool, 1 block to Rogers Center. Great price, very expansive included breakfast. Awesome time for the whole family. DEFINITELY COMING HERE AGAIN for next trip. Only downside is parking is pricy, but what do you expect it's downtown, and it it right on sight or next door!Genuine Hotels.com guest review
I was very impressed with all aspects of the Residence Inn Marriott. The staff were extremely attentive and friendly. Check in and check out was quick, rooms were spotless, breakfast was much more than the typical. All food was extremely high quality and healthy (scrambled egg whites as well as scrambled eggs, turkey & chicken sausage, fresh fruit, […] etc.) The hotel had just suffered a water main break a few days prior so they were limited to one elevator which was inconvenient but understandable. I would return and recommend to anyone. Read moreGenuine Hotels.com guest review
"Great hotel, terrible guests, so-so staff"
My room was absolutely great - very clean & comfortable. Due to some recent ice storms & broken pipes only one of the 3 elevators (and no stairwells) were in operation, so getting up to my room took a long time; but that was actively under repair. I was not impressed at all by the front desk staff, all of whom ignored me every time I approached to answer […] phones, deal with other people who came up after me, or just walked off into the office without a word. Additionally, the majority of other guests on a Saturday night seemed to be groups of very loud sloppy drunks (surprising in a 'business' hotel); once I was in my room there was no noise problem but crossing the lobby & riding the elevator alone actually felt a bit dangerous. Read moreGenuine Hotels.com guest review
"Time has passed this hotel by."
Worn and outdated. When we first entered our room it was hard to miss the worn and frayed carpet. Recliner chair was comfortable but had a rip in the upholstery. The "free" breakfast was terrible. Even worse was that the wait in line for breakfast was over 30 minutes most mornings of our stay. The door men were nice and accommodating, however the front […] desk staff were rude and not very helpful. Read moreGenuine Expedia guest review
Perfect for business.Genuine Expedia guest review
"Really Pleasant stay"
Probably my stay was to short to enjoy the conveninece of the room and hotel. Breakfast was great - jsut enough and not overdoing it. Rooms were superb.Genuine Hotels.com guest review
"Great location,friendly staff,good value"
Apart from the high parking fees, I only have good things to say about the hotel and staff. I will definitely be back. The hotel is in walking distance to just about everywhere. Great restaurants and entertainment nearby. The pool ,hot tub and exercise room were well maintained. Good breakfast included.Genuine Expedia guest review
Fast speedy check-in, clean, fresh smelling, nicely appointed and in fantastic condition room! Bed super comfy. Pillows could be a little bigger, firmer. But a great, great experience and would recommend or stay again any, any time!Genuine Expedia guest review
"just a place to stay"
something broke that caused a lack of hot water and pressure from check in time thru overnight. nothing was done to compensate for the issue. i saw families there, i dont know how they managed. all the hotels around us looked much nicer. this was just a place to lay your head. the location was very close to roy thompson hall which was my reason to be […] in the area. Read moreGenuine Hotels.com guest review
"Nice Hotel -Near to all attractions."
Excellent..Genuine Expedia guest review
"Very nice hotel"
The breakfast buffet was outstanding. Rooms were large and comfortable. The sofa bed left a bit to be desired but was passable.Genuine Hotels.com guest review
"Air-freshener, cleaning products."
Everything was clean and comfortable. The only problem was with the cleaning products and/or air fresheners used. I have allergies to over powering scents. What ever products were used made me sneeze and wheeze. I had to keep the small window open to try to refresh the room. Milder or unscented products should be used.Genuine Expedia guest review
Very spacious. Clean and confy. Close to the tower. Very friendly staff. Absolutly recomended.Genuine Hotels.com guest review
"Hotel stay for one day in Toronto"
I loved it, except I reserved a One Bedroom King SUITE, it wasn't cheap and that wasn't an issue, BUT the bed in the other room which is a queen sleep couch pullout was AWFUL. Springs only. I really think they need to upgrade that portion of the bedroom suite and it would have garnered a complete ACES AAAAA+ for the stay.Genuine Hotels.com guest review
Enjoyed this hotel except for the pullout sofa in the living room. Horrible mattress and just one blanket. Hotel should consider replacing the mattresses; the springs were right in my side all night. Otherwise the hotel was great, the breakfasts were good, and the bartender was friendly and service-oriented. Would return if I didn't have to sleep in […] the LR. :) Read moreGenuine Hotels.com guest review
"Convenient and Comfortable"
My husband and I booked at this hotel because we had tickets to an event at the Air Canada Center. It was a quick 15 minute walk, great location for us. Staff was friendly, from the valet to the front desk. Room was clean, bed was comfortable. We will book again on our next trip to Toronto.Genuine Hotels.com guest review
Close to lots of activities--hockey hall of fame, waterfront, Second City Comedy Club (a must see!), Rogers Center, fine restaurants, Gretzky restaurant, etc, etc. Comfortable with a nice breakfast. Quiet rooms and friendly staff. Good value. Would definitely go back there. Can walk most places from hotel. Walked from airport to hotel--was a hike but […] doable. Read moreGenuine Expedia guest review
"Good place to stay!"
Hotel is in a great location, near several main areas and sights. 3 blocks from Rogers Center! Staff is outstanding and friendly! There is no restaurant, but they do serve a great breakfast as part of stay! They also have a little snack time near dinner hour 5-7 where you can get something to eat free as well. No bar/lounge but several near by. Gretzky's […] 1 block. Gabby's 2 blocks, decent spots eat/drink. Cora's a hot spot around corner for breakfast and lunch! We enjoyed our stay here room was decent. Sofa was very hard on my son though! It has all things you need micro/fridge/wash/dryer/stove! Read moreGenuine Hotels.com guest review
"Stayed here a year later, still great!"
I came to Canada for the first time last year for Fan Expo and stayed at this hotel based off of reviews. I had a great stay the last time, so I booked it again this year (again for Fan Expo 2013). Things are still as great as ever... The free daily breakfast is wonderful and has a variety of choices of hot and cold foods (fruit, eggs, oatmeal, muffins, […] toast, sausage, yogurt, etc) and beverages (tea, coffee, water, variety of juices, etc). The staff was friendly and helpful, and the rooms were very clean. I once again had a room right by the elevator and again did not have any noise issues whatsoever. Free Wi-Fi was also a huge plus since I traveled from the U.S. It was fast and always worked in the room. In addition, the location is ideal, very close to Saint Andrew subway station and a ton of restaurants just 1 block up. I also walked from the hotel to the Eaton Center with no problem, but it is about a 15 minute walk. I can't say enough good things about this hotel, so I wanted to write another review due for my most recent stay. I highly recommend staying here. Read moreGenuine Expedia guest review
This is a nice hotel but the parking is way over priced.Genuine Expedia guest review
"Pricey but nice stay in Downtown Toronto"
Located in a very central area of Toronto, this hotel is far from fancy on the outside and lobby (basically there is no lobby). The rooms though are great, and so are the facilities (pool, fitness center). Overall not a bad stay at all, although we definitely payed for it. Elevator a bit old and very very slow.Genuine Hotels.com guest review
The hotel is quiet and the staff is friendly. I've stayed here several times. My main challenge with this hotel is the air conditioning. My entire stay it was set to 65 degrees but the room never cooled below 74 or 75. I called maintenance, they brought a ladder and looked at it but no change. This happened on the past two occasions I have stayed at […] this hotel. If you want cool, summer comfort, I would be concerned. I ended up asking for a fan for my room. Read moreGenuine Expedia guest review
The sofa sleepers are very uncomfortable and they told me they were queen they were double at best very thin.We had a large group and were there only one night which was fine but if we were there longer it would have been very uncomfortable for the people sleeping on the sofa sleepers.The staff at the front desk were exellent my son had a cyst thet […] burst on the way there from buffalo and when we arrived they gave me antiseptic band aids and gauze pads each day we were there. They were very accommodating other than the sofa sleepers it was very nice. Read moreGenuine Expedia guest review
"Great location, beds need updating"
Our room on a lower level floor was very noisy. We heard dumpster emptied @ 2:30 am and a lot of street noise at 4:00 am. The sofa bed in our room was broken and the comforters and pillows were old and needed updating but the staff was accommodating and provided us with a roll away bed that was comfortable.Genuine Expedia guest review
"Close to everything but not nice."
I compare with Grand Hotel at which I stayed three months before, and at which the ROOM prices were the same as in the Residence Inn. Residence Inn has an advantage in being close to everything: you can walk to CN Tower, you have many options for dining on King street. However, if you want to come to a hotel with having a goal to stay at the hotel, […] the Grand Hotel beats Residence Inn by many reasons. In Residence Inn there is no restaurant, the swimming pool is not much interesting, no good cozy bar. Do not want to blame the hotel, may be I misunderstood the advertisement in Expedia, but I got an impression that the advertisement promised bathrobes in the room, which missed and the staff said they have never had them. There were no shampoo/conditioner/soap/lotion in the bathroom - I had to request them separately. The thing, which deserves to be mentioned separately - the valet parking is 40 dollars! Self-parking is not much cheaper (about 30, to my recollection) and it's a PAIN. To take your car, say, Sunday morning you should walk around the hotel, enter some code on the door lock and then walk several floors down to reach your car. I would advice you to say goodbye to your 40 dollars-per-night and still use the valet parking. Finally, it is OK, but for my style the Grand Hotel worked much better. Read moreGenuine Expedia guest review
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