"Bad service !!"
Booked the hotel for 9days on a business trip. Arrived after a 10hr flight from the Uk.was told they only had a disabled room & since I was there I took it,at the promise of being moved the next day into the room I had booked. Next day same poor excuse we are fully booked you have to stay in the room you have. On the 3rd day it was same story. Told […] they may have a room later but next to the lifts.Rubbish service never again.if they didn't have rooms then they shouldn't of accepted the booking! Read moreGenuine Hotels.com guest review
splnil očekáváníGenuine Hotels.com guest review
Semana de hospedagem. Otimo bar. Nao consegui usar os eventos sociais do hotel.Genuine Hotels.com guest review
"Excellent Airport Property"
11/19/14 ExcellentAdventures Cedar Crest
We spent one night at the Residence Inn prior to travel from DFW. The hotel shuttle was quick and efficient in getting us to/from the hotel. The staff members were friendly and professional. We stayed in a very nice suite with a stovetop, full-size refrigerator and a microwave. We were at the property on a Sunday night and a dinner buffet was served from 5:30P – 7:30P. It was a nice treat! In addition to complimentary beer and wine, there was a baked rice dish, a pasta dish, chili and a mixed green salad. There also were several desserts. It was a filling and delicious meal! The following morning, a breakfast buffet was served in the same area. It featured both hot and cold items including scrambled eggs with cheese, breakfast meats, roasted potatoes, oatmeal, cold cereal, bagels, toast, etc. along with fresh fruit and juices. We enjoyed our stay and recommend this property to others!
"Above and beyond reception service."
11/12/14 josh r
Brandi Calvert at the front desk went above and beyond any receptionist I've encountered. First off she gave recommendations and directions to local eateries and shopping outlets. Later she assisted my group with printer issues we were having. I asked if she could shred some papers for us and she replied of course. She informed me later that the shredder broke, but still made it her personal responsibility to make sure the papers got shredded by cutting them up herself with scissors, into tiny pieces, then made it a point to show me the shredded paper. Brandi made this stay very enjoyable and reminded me that good service still exists in the world.
11/06/14 sachin_baleghol Pune, India
Stayed here for almost 3 weeks. Its a good property. They are having some renovation and changing most of the furniture I believe. But they placed us on 3rd floor to keep us away from any noise and we were not at all disturbed apart from the little smell in one of the elevators sometimes when they were carrying construction material. The rooms are nice, comfortable. Bed/pillow is good but I do not really prefer very soft mattress. Since they had renovation undergoing, couldnt give me harder mattress, but that was ok. Advantage of this facility is its location. Right across the street is Grapevine Mills mall, where you can either walk or can take their shuttle(which also can take you to airport or pick from there). Breakfast served is descent but there is not much variety in the sense, similar menu would be repeated in many days of the week. But the folks in breakfast area really helpful and courteous. I forgot the name of the lady who seems to be in-charge of the breakfast, who was really helpful in suggesting something, helping with special needs etc. The kitchentte comes to rescue if you are staying for longer time, but it is a flat plate heated stove, so we could not use our utensils which are not really with flat bottom. Didnt try their bar/grill(they call it 'Library') so cant comment on it. But they seem to have some social programs quite regularly. The pool is good too. Overall, nice experience!
"Average (Attempted Scam)"
10/28/14 Channie055 Oklahoma
You could say this is a somewhat typical Residence Inn. Located north of DFW - our GPS could not find it. After much frustration, call to the property and getting on the expressway by accident, we were told when we arrived the address given on their website was their MAILING address. Now that would have been nice to know ahead of time! Was told to use the "Bass Pro Drive" address for GPS. Again, would have been nice to know ahead of time. They do not have an entrance to their property off the main street in front of the hotel. So, if you are using your GPS, please save yourself much frustration and use the address for the Bass Pro Shop. Residence Inn is across the parking lot from them. This hotel is what you'd typically expect. Initially, it had that hotel perfume smell which I do not care for at all. Makes me wonder what they are trying to cover up! The staff was very friendly which was nice. The room was just about average - some minor cosmetic issues (loose tile in the bathroom, nicked tub, light bulbs out in light fixture). Other than that, was o.k. for a few days. Don't hear any road noise despite the fact they are located between a major highway and a major thoroughfare. The lobby is very pretty and gives a warm feeling. They have a bar/restaurant (very small) but adequate if you don't want to go out. They will also take you anywhere within a 5 mile radius free of charge on their shuttle which is really a nice ammenity. While we were sleeping the first night of our stay, we had a call at 1:30 AM. The man on the other end said he was sorry to call us at this time, but the hotel computer had a problem and lost 30% of the guests information. Due to Texas law and safety issues, we needed to give them all our information again. Sounded very professional and convincing! Told him we would come down to the lobby but was told since there was only one clerk, that would take 30 to 40 min. My husband said he would return the call and was told "no" as the man calling had to be on the phone with other guests. Yes, it was a potential scam. Other guests reported as well. My husband called the front desk and asked the night clerk to call police to which she replied it wouldn't do any good. He insisted. The police came to the property (called us) and searched every floor. We were told it had to be someone in the hotel as no calls came from the outside. Not a very safe feeling. Next morning we asked the desk clerk what the result of the investigation was and she had no idea what we were talking about. She said the night clerk had not mentioned it to her when she went off duty. She phoned the property manager who was not on property and he subsequently called us. He was not aware either. Told us that the policy of the hotel is that if cops are called, the property manager must be notified immediately. He was not informed. Kind of makes you wonder. If we had not had plans for the day and had to leave immediately, we would have checked out of the hotel. The manager did offer for us to change rooms, but we didn't really see the point in that with our checking out in the a.m. We stayed the second night and no further incidents. The breakfast is good - only scrambled eggs with cheese on top though and one breakfast meat. The sausage patty seemed overcooked - probably from sitting in the heater. They had yogurt, fresh fruit, oatmeal, toast, bagels, waffle machine...all the usual. The lady who ran the breakfast was very accommodating and helpful. They even had take out boxes in case you needed food to go. (Also had REAL coffee cups and silverware.) Overall, this was an average place to stay. The best was the friendly staff (although the housekeeper didn't speak English and we had a hard time asking her to bring us towels.). Would probably try someplace else next time.
"Clean Hotel and Convenient Location"
10/15/14 Frequent T Burlington, Kentucky
Check in was a breeze and room very clean. Numerous places to eat and right next to bass pro shops. Walls are thin so if you have people above you, pray they don't have kids running back and forth. Very easy to get to DFW. Would stay here again.
"Good Hotel with nice service"
10/10/14 TerrainTerrain Hannover, Germany
Stayed here for several times. Always clean, friendly and helpful staff. Typically American hotel. Close to BrassPro Shop with a good steak house and Fuddruckers. The breakfast is Texas style with nice picco, jalapenos and several egg choices.
"Good place to stay close to the airport"
09/30/14 expeditiondaddy park city UT
This is your classic, mid-range business hotel, by which I mean just what you need and nothing more. If you read any of my other reviews you can see I've stayed at some amazing hotels. However, increasingly for work this is the kind of place I choose. This hotel was clean, efficient, located both close to the airport and the company I was visiting and the property had put the cash into things like a nice bar/restaurant to meet in and rooms that were comfortable and well soundproofed such that the airport, while visible, might as well have been in another state for audible purposes. I found the staff to be extremely helpful, particularly after the start to the trip which was somewhat off-putting as I was unable to reach the property from the airport to locate the shuttle (the line was busy for 15 minutes, at a hotel!) and had to call Residence Inn corporate to ge them to call. However, the sweet girl at the front desk made sure to take extra good care of me throughout my stay which more than made up for that glitch. With several restaurants, a mall and even a Cabella's within walking distance, if you have to be near DFW, this is a great option.
"Definitely will be staying here again"
09/03/14 MistyDawn714 Copperas Cove, Texas
We had a great experience as zoo as we checked in. Jessica at the front desk was so helpful and friendly. She remembered us every time we came in and was definitely the best customer service I have received at a hotel. When she checked us in she had us at a far end from the elevator and it was a quiet stay over Labor Day weekend. The lady that served the breakfast in the morning was also wonderful. She kept the food stocked full and the tables clean. I don't think she stopped moving while we were down there. The rooms were very clean. Great hotel staff that really made a positive stay! Great location right across from Grapevine Mills and lots of restaurants.
"I Love This Hotel!!"
When we go to grapevine, this is our favorite place to stay. Impeccable service and cleanliness. Cannot say enough. You will be treated well from a proffessional staff and they are friendly and very helpful with whatever you need from directions to whatever else!! The rooms are a wonderful place to kick back and feel right at home with your kitchen and bar, couch, coffee table and bed. Dont hesitate to boom your grapevine stay here!
"Great Business Hotel you are visit the Dallas/Forth Worth metro area"
08/12/14 Pedro S Alcobaca, Portugal
Arrived early, no problem for an early check in, very welcoming. Rooms are big, spacious and with great light. Kitchenette available if you want to cook. I went to the near by places and there is also a outlet mall across the street. Perfect match for a 24h stop over for business next to the Airport. Reception service also impeccable. Will be back!
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