nice clean rooms with updated amenitiesGenuine Hotels.com guest review
PROS: Nice, clean rooms; comfortable beds; great pool & hot tub; kind, friendly staff; discounts available for people visiting Dartmouth-Hitchcock Medical Center. CONS: Charged us full price despite ongoing renovations (something they neglected to tell us prior to our booking); no complimentary breakfast. SUMMARY: Though I would book the Residence […] Inn first, this hotel would be my second choice.PROS: Nice, clean rooms; comfortable beds; great pool & hot tub; kind, friendly staff; discounts available for people visiting Dartmouth-Hitchcock Medical Center. CONS: Charged us full price despite ongoing renovations (something they neglected to tell us prior to our booking); no complimentary breakfast. SUMMARY: Though Residence Inn would be my first choice, this hotel would be my second. A solid B+. Read moreGenuine Hotels.com guest review
"Nice Stay (renovation in first floor)"
Well maintained and clean rooms - renovation in the first floor. Good hotel service. Will stay again for vacation.Genuine Hotels.com guest review
"Clode to Datmouth"
Though the stay was good,, we were not informed by hotel or Hotel.com there was construction going on. Lobby was in a mess. When a hotel is being renovated, they should inform and give discount. I am planning to visit there in June again I might stay there if the construction is completed.Genuine Hotels.com guest review
Response by Courtyard Marriott Hanover Lebanon Thank you for your informative feedback, we truly appreciate it. I am so sorry to learn that you were not made aware of our hotel renovations. While our guests rooms have been completely refreshed our public areas are still undergoing distinctive upgrades and apologize on behalf of our team for the inconvenience this may have caused you. I assure you our hotel will be virtually brand new upon your return in June and we certainly look forward to welcoming you back.
"Hotel under construction!"
I had no warning from my booking agent that the hotel is under serious construction. It has plastic up around the lobby and the second floor is not available. Their only concession was complimentary breakfast, which I did not get to try (I thought all Marriott hotels had that). My room was newly updated (however, too small for a king bed which was awkwardly […] positioned), and the mattress choice was much too soft for me. I felt like I was sinking into the bed with every movement. Read moreGenuine Expedia guest review
Response by Courtyard Marriott Hanover Lebanon I would like to apologize. I am so sorry to hear that you were not made aware of our renovations and that your stay was not up to our normal standards! Please know, we highly value our guest’s feedback and take your comments very seriously. I truly hope that you will give us the opportunity to be of service to you in the future and welcome you to our fully renovated property where I assure you that your stay will be both relaxing and comfortable. Once again, we appreciate your feedback as well as your patience with us as we go through our renovation process.
Very unhappy that I was not informed of the construction going on inside. I think there should of been a price break due to the conditions.Genuine Hotels.com guest review
"Quick weekend trip"
This was our 3rd time staying at this Courtyard. Although the hotel was under construction, the complimentary breakfast and access to the neighboring health club, more than made up for any minor inconveniences. The staff was, and always is, fantastic. We'll be back next time we're in the area.Genuine Expedia guest review
Great stay. Easy to get to Dartmouth campus. Great shuttle to get you there and back with very friendly driver, Diane. Thank you.Genuine Hotels.com guest review
"Great Location when visiting Dartmouth Hitchcock"
I was placed on the 4th floor which was just renovated. New rooms are very nicely laid out and comfortable.Genuine Expedia guest review
We liked it a lot, very quiet area, great for vacations.Genuine Hotels.com guest review
"I'd return in a heartbeat"
Aside from slightly thin towels, this hotel is really fantastic. Renovated rooms are excellent. I'd happily return.Genuine Expedia guest review
"friendly very helpful staff"
clean, quiet,very friendlyGenuine Expedia guest review
We really wanted to like the place, considering that it was rather expensive; but we did not. First the positives: The room was a nice size, the front desk people were cheerful, and the bartenders gave a generous glass of wine. The negatives, however outweighed those positives. We arrived Thursday afternoon; on Friday we left for Hanover around 9:00 […] AM. We came back around 2ish, and our room hadn't been cleaned. We needed to have an early dinner, so when we passed the front desk, we explained the situation. We were told housekeeping had left for the day, but someone would be up to "tidy" and leave clean towels. When we arrived back, no "tidy", no clean towels. I had to call the desk and tell them to bring towels. The next morning, we had breakfast in the hotel. The waitress took my husband's omelet order but apparently forgot to give it to the chef, so it arrived after I was done with my breakfast. Upon our return later that afternoon, while our bed was made and fresh towels were left, it was apparent that the bathroom was merely given a quick wipe-down, with no real cleaning and definitely no sweeping/vacuuming (I have long hair, I know). Upon our check-out, my husband mentioned the lack of housekeeping and the woman behind the desk did apologize and took the previous day's breakfast off the bill, so that was nice. But overall, it was a disappointing experience. Read moreGenuine Hotels.com guest review
"Visit to Hanover/ Quechee"
Pull out cot was not made for our 11 year old son. We asked for it to be made. The room staff arrived, showed us where to find the sheets etc. ourselves, and left without making the bed. Other rooms on our floor had staff making up pull-out beds. Maybe we just had an irritable, lazy maid. When we went to make my child's bed up on the already nasty looking […] pull out-couch, the under-blanket was matted with disgusting black pubic hair and other types of hair. No pillows -we had to ask again for pillows, which were dumped upon us, and left again for us to rummage for pillow covers. I'm amazed my son could sleep there because it was unbelievably uncomfortable -good thing he is as light as a feather. Our bed was not comfortable -my husband and I felt we were falling off the edge of the bed the whole night. And, the temperature was so hot -AC controlled by a really noisy unit that came on periodically to blast cold dry air right onto my sons bed. Further to that, the TV was monochromatic/no color, and their was a very large disgusting squashed house fly stuck to the wall beside the desk lamp. Don't know if we did not get the best service because we had an Expedia rate -but I hope not. Sorry for the few hotel service people who did try to make our stay comfortable, but altogether, yucky. Read moreGenuine Expedia guest review
"2 Miles to Dartmouth"
Very close to shopping and DartmouthGenuine Hotels.com guest review
"Great hotel near the Dartmouth College"
Welcoming staff, very friendly, clean environment, great service!Genuine Expedia guest review
"Perfect for fall foliage and shopping"
I met a friend for an overnight stay. The hotel was in a location convenient to Dartmouth College and shopping in West Lebanon. It was clean and the staff was friendly. We liked the lounge and ate a light supper there on Saturday night. Food was good and reasonably priced. We did not use the pool or fitness center but both looked inviting. I would stay […] at this property again when in the area. Read moreGenuine Expedia guest review
"clean & comfortable, nice treats, tiny pool"
Picked this hotel as a half-way stopping point between home and our destination. Looking for clean, predictable, with a pool. Hotel exceeded expectation (based on reviews) with cleanliness & comfort but the pool was TINY. Fine for children to splash around in, too small for laps or water aerobics. Loved the free, warm cookies, hot apple cider... Very […] handy to Hanover, NH. Did not buy breakfast instead went to King Arthur Flour, in Norwich, Vemont - excellent directions & map provided by hotel staff. Would return to this hotel to stay longer and explore region. Read moreGenuine Expedia guest review
"college visit to dartmouth"
Got there around midnight and everything went very smoothly. We had 3 rooms and they were all clean and comfortable. The breakfast wasn't free but it was reasonable and very good. They opened a little early for me so I could eat before my run. (That was nice!) I would have liked a map or something of the neighborhood for my run but it wasn't too bad. […] Very convenient to Dartmouth. Read moreGenuine Hotels.com guest review
"Good But a Little Disappointing"
Just a quick tip. If you go to breakfast, order from the menu instead of the buffet. The food is much better and it's cheaper. The $9.99 continental breakfast is a joke. The hotel sometimes smelled in the corridors and the elevators were pretty warm. Staff was great and we enjoyed the room a lot.Genuine Hotels.com guest review
"Good Hotel...WiFi Needs Improvement"
Excellent shuttle service and friendly staff. My co-worker and I were very disappointed in their WiFi access, as it was nearly non-existent / patchy.Genuine Hotels.com guest review
"It is a very nice place to stay in Hanover, NH."
It is a little bit far away from the Hanover/Dartmouth main campus, but It is a very nice place to stay in Hanover, NH.Genuine Expedia guest review
It was very nice.Genuine Hotels.com guest review
"One of the best options in the area"
Very solid hotel. Clean, modern, convenient. We have a child at Dartmouth and have stayed at many of the Hanover/Lebanon hotels and motels -- this is the best option if you cannot get into one of the in-town hotels.Genuine Expedia guest review
"beautiful hotel close to Dartmouth"
Enjoyed the jacuzzi, pool and exercise facility as well as the breakfast.Genuine Expedia guest review
"If you are going to the medical center, quite nice"
Nice hotel staff. Comfortable room. Conveniently located to the Medical Center.Genuine Hotels.com guest review
Very enjoyable will stay here again. Staff was very helpful!Genuine Hotels.com guest review
"Good rooms - expensive breakfast"
The staff and rooms were great at this location. I was surprised that the breakfast was not included and SHOCKED that I paid $10 for toast and yogurt. $12 for the hot breakfast included with an "omelet bar" but there was no one at the station. I was there at 8:00am. I also didn't know you could order off the menu as my waiter only offered the buffet. […] I heard the waitress behind me offer the menu to another table with a la carte items. Read moreGenuine Hotels.com guest review
Very clean, neat hotel near to Hanover. Not particularly close to most restaurants but fine for a visit to Dartmouth.Genuine Hotels.com guest review
It is a quality hotel, although it is overpriced. Unfortunately options are limited in the area. Clean, comfortable rooms with excellent climate control are a plus. The tiny fitness center is not, although they give passes to an off location full service facility. One major complaint: Housekeeping bizarrely stormed into the room at 7:50am after one […] light knock at the door. Completely inappropriate, and counter productive: why would you want to clean the room before we checked out? Insult to injury, same staffer returned 45m later. That needs to be dealt with. Read moreGenuine Hotels.com guest review
The room was so comfortable from the bed, temperature and the lovely bathroom . We couldn't ask for a more perfect place.Genuine Expedia guest review
"Great Hotel for everyone"
Very nice hotel and location. The room was very nice and parking was great also. The hotel staff were very pleasant. We enjoyed breakfast in the morning.Genuine Expedia guest review
"close to hospital"
Lots of room with all the amenities we like - fridge and microwave. Very pleased.Genuine Hotels.com guest review
"Good hotel/good price"
Hotel was faily new (5 yrs old) so in great condition. The mattress in the king room was sooo comfortable...a real pleasure to sleep on! Two more things could have been added to make our stay even more pleasant: 1) The swimming pool could be warmer 2) ran out of shampoo, soap the first day and tissue box only had 3 tissues left in it. Staff could/should […] put some new refills when guests stay 2+ days and check the tissue box. The restaurant in the hotel was pretty awful. Won't recommend it for dinner. The food tasted like it had been previously frozen and reheated. Small portion and expensive for what you get. Didn't want to chance it for breakfast. Otherwise, great stay and good experience. Read moreGenuine Expedia guest review
"Clean and comfortable"
The hotel looks new, very clean. There was no "yuk" factor.Genuine Expedia guest review
"Clean and neat"
A little noise from adjacent rooms, but overall very clean and comfortable. I would stay there again.Genuine Hotels.com guest review
This hotel is listed as having a restaurant & bar. Although they do, it's not open on Sunday. Very Inconvenient. Additionally, even though payment was made through Expedia, a credit card was Required for incidentals. I didn't initially have An issue with this until I received a notice from My bank advising that $140 had been debited from My account. […] When I went back down to inquire About this, the clerk trying to correct it actually Debited an additional $20 from my account. This Happened on Sunday 10-14 and as of today, 10-17 I Am still tring to get my money credited back The Hotel was decent, the staff incompeLtent Read moreGenuine Expedia guest review
"Home away from home."
I only stayed one night but would recomend it to anyone.Genuine Expedia guest review
Everything went well except we did not get the requested wake-up call.Genuine Hotels.com guest review
"really nice hotel"
clean, comfortable and friendly staff... the front desk was great and the free morning breakfast was really good (very accomadating server there too!) My children loved the pool and the room was really clean and beds were super comfortable... I would definitely recommendGenuine Hotels.com guest review
"Great stay in Lebanon NH"
A very pleasant surprise! Brand new hotel, where the rooms were impeccable, the food wonderful, and the staff very pleasant and helpful.Genuine Expedia guest review
"Unlucky stay because of rowdy skier crowd"
Everything I expect from a Marriott Courtyard. It's the best hotel in the area. Comfort and convenience. The food at the restaurant was also good. Beware of young and crazy crowd of skiers. Stay away from them. Ask at checkin that you are put on a quiet floor.Genuine Expedia guest review
"One night stay due to storm"
Overall very pleasent stay !! The only concern was the heater fan was a bit noisey. The staff were very nice and helpful. Thankyou!!Genuine Expedia guest review
"Nice stay, near hospital"
Very nice place, near hospital. Very clean and friendly staff. Breakfast buffet is a bit pricey.Genuine Expedia guest review
"A great alternative to staying in Hanover"
Large comfortable, clean rooms, a friendly and helpful staff, and an easy 2 mile drive to Dartmouth. Will stay here again.Genuine Expedia guest review
"Lebanons best hotel"
would be nice to have a full size mirror in the sleeping area, not behind the bathroom door.Genuine Expedia guest review
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