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Hyatt Zilara Cancun - All Inclusive, Cancun

4.5 stars
Blvd Kukulcan Km 11.5 HZCancunQROO77500Mexico, ‏‎866-539-8122
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Outstanding4.6 / 5
Wellness Area
Great wellness & sports facilities
Fantastic service
Tasty breakfast
Delicious food
774See all 774 reviews
From 3,646 reviewsTripAdvisor Traveller Rating

Hyatt Zilara Cancun - All Inclusive, Cancun

Hotel Info: ‎866-539-8117‎

from $346
  • Zilara Ocean View Junior Suite Double
  • Zilara Jr Suite King
  • Zilara Jr Suite - Double
  • Zilara Ocean View Swim Up Suite King
  • Junior Suite, 2 Double Beds
  • Junior Suite, 1 King Bed
  • Zilara Ocean View Junior Suite King
  • Zilara Ocean Front Junior Suite Double
  • Zilara Ocean Front Junior Suite King
  • Zilara Ocean Front Luxury Suite King
  • Presidential Suite

At a glance

Key facts

Hotel size

  • This hotel has 65 rooms
  • This hotel is arranged over 8 floors


  • Check-in time starts at 3 PM
  • Check-out time is Noon
  • Express check-in
On-line check-in is available 48 hours prior to arrival. Junior Suite Ocean View and upper categories can also assign their own suite. Contact information is provided on the confirmation email received after booking via this Web site.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others


  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)


  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*


  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms



  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)

In the hotel

Food and drink
  • Free hot/cold buffet breakfast
  • 6 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in common area
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 2
  • Free pool cabanas
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Swim-up bar
  • Spa tub
  • Beach towels
  • Pool sun loungers
  • Steam room
  • Sauna
  • Billiards or pool table
Working away
  • One meeting room
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built 2007
  • Elevator/lift
  • ATM/banking
  • Rooftop terrace
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Furnished balcony or patio
Freshen up
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • DVD player
Stay connected
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball

  • Pilates
  • Yoga

  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities


The hotel's spa, The Spa, offers signature Maya-inspired Saas, or clarity and light treatments, which match earth, wind, fire, or water elements to individual massages, masques, and exfoliations. Ingredients include clay from the crater Chicxulub and banana leaves. Included on the general menu are Japanese Shiatsu, chocolate mint exfoliation, and algae body wraps.

The Spa also features a spectacular hydro facility equipped with whirlpools, cold plunge pools, outdoor and rain showers, steam and dry sauna, and a temazcal steam hut. Men and women have separate areas with individual lockers; robe and sandals are provided. Fruit and beverages are supplied in the relaxation area.


Tapas and Pintxos - This restaurant specializes in Spanish cuisine.

Asiana - This restaurant specializes in Asian cuisine and serves lunch and dinner.

Maria Marie - This restaurant specializes in fusion cuisine and serves dinner only.

Chefs Plate - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.

Spice - This fine-dining restaurant serves breakfast, lunch, and dinner.

Recent reviews

Outstanding 4.6 /5 from 774 reviews

Hyatt Zilara Cancun - All Inclusive, Cancun
Excellent4.0 / 5
great location
great hotel
2 night romance trip
Hyatt Zilara Cancun - All Inclusive, Cancun
Outstanding5.0 / 5
Amazing experience.
The Hyatt Zilara was outstanding. When preparing for the trip we went through many reviews and could not be happier with our final decision now that the trip is over. The service was fantastic, the facilities were in great shape, and the food was delicious. The only thing negative we have to stay about our stay was the tapas was much less impressive than the other food. The most impressive thing about our stay was the service. It was hard to really get a grip on how great the service would be before actually experiencing it. They truly pamper you, but in an awesome and non-intrusive way. It was something we had never really experienced before in any of our travels. Highly recommend this place.
5 night romance trip
Hyatt Zilara Cancun - All Inclusive, Cancun
Outstanding5.0 / 5
Five star resort, food a little variable.
Service was the best I've had at any Caribbean resort. Cleanliness, convenience of service, attentiveness, responsiveness, friendliness across the board -- absolutely five star. Waiters, cleaners, room service, front desk, concierge, random staff - all great. Food variable: We had a sea bass dinner and a grouper dinner at Pelacanos our first night that were some of the finest meals we've ever had anywhere. Two days later at lunch there, we got some bland shrimp that was bad and made my wife sick. Another example of variability is fantastic capuccino and lattes at the café, but one time when my wife got tea, they just heated tap water (and you can really taste the tap water here -- best to avoid it altogether -- water bottles are offered to you wherever you turn around). Another restaurant, Spice, had a slight smell of a cleaning chemical used to kill varmints, roaches, etc. (... and I will say, despite all the open air bars/restaurants, I never once saw a bug!). Also there's food Mexicanization (adding strong spice & sweet to everything) such that flavor goes. I'd go back in a minute to this hotel. Remember they'll bring you what you want and if you don't like a dish, they'll go get you a different one. Even the beach waiter quickly learned I didn't like so much sugar in my cocktails and more real limes in it and he offered it that way to me thereafter saying he had learned that I liked my beach cocktails "sour" which is apparently something he has catered to before.
3 night romance trip
Hyatt Zilara Cancun - All Inclusive, Cancun
Outstanding5.0 / 5
Amazing stay, beyond happy with service and food.
I am not sure where all the mediocre food and service reviews are coming from. Do these people expect the staff to chew their food and dress them? I understand this place is expensive and is an all-inclusive, but service can only be so good before it starts getting suffocating. I felt it was just the right amount of friendly and helpful. Every staff member was polite and drinks were made in good time. Even if a staff member did not speak English well, they were always quick to find another staff member to help you. Service and food were impeccable. Each restaurant was strong in its own way, I especially recommend getting anything with seafood at Pelicanos and reserving a hibachi seat at Asiana (although the Japanese flute player got a little annoying after a while, only negative for the entire meal). The room was amazing with probably one of the best showers I've ever had at a hotel. I also recommend using the sauna feature if your room comes with it.
3 night romance trip
Hyatt Zilara Cancun - All Inclusive, Cancun
Outstanding5.0 / 5
We'll come back again
The service was great!!
5 night romance trip

See all reviews

Hyatt Zilara Cancun - All Inclusive, Cancun

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