You better get there early to check in or your room type may not be availableGenuine Hotels.com guest review
"Good hotel, great food"
Much of the hotel is excellent - although the initial "welcome" and the hotel staff's offer for services or upgrades at the hotel was way over the top for an upmarket property. But this was all made up for by the location of the property and its food quality.As a suggestion, the hotel needs more dining options or more dining in the "speciality" restaurants […] it presently operates. Spa and its staff are great. Coffee shop needs to have much better quality of coffee and coffee options aka starbucks or equivalent. Read moreGenuine Hotels.com guest review
"Nice hotel, but hotel activities is just ok"
Overall the hotel is very nice and clean. Upon our arrival, the concierge sounds very professional. However, most of the info she provided was WRONG. 1st she told us on thursday night ALL restaurants will be closed because we will meet at ballroom for a "all together dinner and show". Both the dinner and the show was below average, and we later found […] out there's other restaurant open...we should have left the ballroom and head to the restaurant for dinner on our own. 2nd, she told us there's no water sport provided at the hotel!!! We later found out we can check out the boogie board AND we can go to Aquaworld for a free kayak rental because we are guest of Hyatt Zilara all inclusive guests. Man, if we didn't go there to check for kayaking tour, we wouldn't know. 3rd, on the Hyatt Zilara website, there's scuba diving school for the guest...when we check with the hotel, we were told the school will cost $110/person. Then why they didn't say so on the website instead they make it sounds like complimentary. All the shows were okay...I understand we are in Mexico and supposed to learn their culture...but I guess they can make it more fun and entertaining. Now the room. The insulation was bad...I got woke up 3 times a night by people talking outside. At once, I got woke up by a loud noise (sounds like breaking glasses), later found out it was people getting ice from the ice machine near our room. Read moreGenuine Hotels.com guest review
"Hyatt Zilara July 2014"
Our third stay at this resort, first since becoming Hyatt. Very few changes noticed since last stay (a good thing since we loved it both previous times there). Resort in tip top shape and service is outstanding - with many of the same personnel there from our last visit 2 years ago. Will definitely return.Genuine Hotels.com guest review
"Beautiful Place -- Customer Service Could Improve"
First, Caution: I searched for a room for 2 adults and booked based on results hotels.com displayed. When I went to check-in, my reservation was only for 1. Beware of hotels.com showing results that are not in line with what you searched for. The hotel was beautiful and the food was very good. It was not the level of "all inclusive" service I would […] have expected. Nickled and dimed to call to reserve a shuttle back to the airport. Long, drawn-out check in and check out. Unaccomodating hosts at the restaurants. Great if you can get a deal, not worth big bucks. Read moreGenuine Hotels.com guest review
"Excellent choice for a hotel in Cancun."
Room was excellent with one minor exception.. Wifi didn't always reach to this room. I often had to go to the lobby for internet.Genuine Expedia guest review
This was our first all inclusive vacation and our first trip to cancun. We had such a good time, we are already planning a return trip. Hotel was great. Staff was super friendly. Highly recommend staying here.Genuine Expedia guest review
"Nice place a relaxing pleasant place to stay."
Arrived on Wednesday before and room wasn't ready as check in wasn't until 3:00 so no surprise. We walked around for a while and found ourselves in the main bar. LOL Staff in the restaurants were awesome as was the maid service (turn down was nice touch), they made the trip. They did everything they could to make sure everything was right. Room was […] on 7th floor beautiful view facing the sea. Couldn't get the Bose system to work but wasn't worried about it with everything else to do, the in room hot tub and rain shower were nice and frankly enjoying a glass of wine, sitting in the hot tub, watching TV wasn't on the plans, but on a rainy day it was much easier to swallow with the loss of the sun. The check in was a little strange for Cancun, a nice surprise overall or we just got lucky cause once at the hotel they didn't try to bump us into a upgraded room or sell us trips or anything for that matter. Fact we had to look them up on that end which was a surprise. I assure you once the gate was open they made sure there wasn't someplace else we wanted to go. Left out Monday having felt satisfied, stayed 5 nights and eat at most of the restaurants. All were enough different can’t tell you we left with a particular favorite. Thanks had a great time, just the wife and I. Read moreGenuine Expedia guest review
"Best hotel in cancun!"
This was our second time at this hotel. We love staying here!Genuine Expedia guest review
"Great vacation place to relax."
We stayed at the Hyatt Zilara in April 2014. We were treated like royalty from the moment we arrived. The staff was exceptional. The Hyatt Zilara is a great place to relax. All rooms overlook the pool and sea. Just breathtaking! The swim up bar at the pool is convenient. There is also a bar on the beach. There is a 24 hour lounge with snacks and drinks […] available. Read moreGenuine Expedia guest review
"Best Hotel In Cancun"
They Hyatt Zilara Cancun is the best hotel in Cancun, period. It is very clean, has a great staff, delicious food, amazing pools, comfy cabanas, it's all inclusive, and the rooms are beautiful as well as the lobby and rest of hotel. I spoke to many people during my stay who travel often. A lot of them said they have been to Cancun numerous times and […] that the Hyatt Zilara Cancun is definitely their favorite. I would highly recommend this hotel to anyone traveling to Cancun! Read moreGenuine Expedia guest review
"Relaxing beach vacation"
Just returned after 8 days at Zilara. Had a wonderful time. Room was large and comfy. The staff really caters to the guests- plenty of wait service at the beach and pool- even have staff come around the pool and clean your sunglasses for you! Food was delicious- recommend the chefs table for great food and a fun experience. Large beach with plenty of […] cabanas.we were so relaxed- can't wait to go back! Read moreGenuine Expedia guest review
"Second Time Just as Great!"
I truly loved this hotel, there were 8 of us that went and 4 were first time to this hotel and they just raved about it. All employees that we were in contact with could not be any nicer and professional. I saw 2 incidents with one drunk guest and one rude guest and the employee could not have handled them any better and never lost their cool. Food […] was great! Will be returning! Read moreGenuine Expedia guest review
"Beach front! Nice"
Nice restaurants but some has to book first. Asiana is soso but Chef's place and Maria Maria are good!Genuine Expedia guest review
"the best vacations ever..."
I love this hotels, the hotel it was very clean and the staff very helpful and friendly. the beach is pretty and clean. the food is awesome and I love all the restaurants in this hotel. service very very good...Genuine Expedia guest review
fantastic 2nd stay there, was everything I remembered. took some friends that had never been there before, by second day they were planning there next trip back to that resort.Genuine Expedia guest review
Great beach. Service in restaurants was very good. Food was good to great. Waiters and hosts were competent and very service oriented. Bartenders were great. The only negatives was the pool and beach lounge chair system., and the lack of beach front activiities;Genuine Expedia guest review
I've enjoyed my stay at the Hyatt the staff, we're wonderful, the beach breathtaking and the pool, swim up bar very nice. I would like to have had a outdoor bar to sit at in the evening and have a few drinks after the wonderful meals we ate. The only real bar was in the lobby and most of the time we could not even get a place to sit. Also they try to […] sell guest trips to Congo Bongo and that's fine but, should have more control when these guest come back to the resort at 2am and are so drunk They can't find there room. We had a drunk at our door and could not get rid of them. When we finally did we could not get back to sleep because their room was right above us and they were very loud. Next day we tried to catch up on our sleep in the afternoon and it sounded like they were moving furniture around. We were told they were changing mattresses around. We'll, so much for a nice peaceful stay. Read moreGenuine Expedia guest review
This is a great place to stay if you are looking for a very nice hotel with all the amenities. Adult only leaves you feeling relaxed and peaceful. The amount of beach you get is so much more extensive than the other hotels in the area. We did wish there was better access to the more premier restaurants. Overall the trip was amazing and the staff was […] very kind and helpful. Read moreGenuine Expedia guest review
Great location, Great facility, food was better than most all inclusive resorts. Service was excellent! Night entertainment was poor. Bands were below average and were done far too early leaving nothing to do on the resort.Genuine Expedia guest review
"Fabulous beach front all-inclusive!!"
Spent 4 fabulous days at this hotel!! Great rooms, staff, service and food!! Pelicano's and Maria Marie my favorite!! Would have no reservations about booking this hotel again!! So glad I upgraded to a corner room with a reserved beach cabana!! So worth it!!Genuine Expedia guest review
"Great All-inclusive hotel with excellent food!"
We spent 5 days and 4 nights at the Hyatt Zilara and would reccomend this hotel to anyone travelling to Cancun! The Beach was great and the pool was fantastic! The accomodations and the hotel service were outstanding! The most impressive thing at this all-inclusive resort was the restaurants and the quality of the food. It far exceeded my expectati […] ons! Read moreGenuine Expedia guest review
"Great Hotel, Bed not so great."
Hotel was great, views were amazing, food was good. Get to the pool early to claim your space for the day! While hotel was wodnerful, the bed was HARD. Exhchanged bed once - second bed was more uncomfortbale than the first!Genuine Expedia guest review
"Over booked and had to stay first night next door"
Really sucked that they over booked the hotel. We looked at a wall. Other then the first night good stay.Genuine Expedia guest review
"Sunshine in Cancun"
This was a wonderful hotel. Staff was friendly, courteous, conscientious and no need went unmet. Several restaurants and food was excellent in all of them. Chef's Plate was extraordinary but you have to sign up for reservations as only two sittings per day and 16 people at each sitting. Beach and pool butlers and staff made sure drinks were replenished […] frequently. Read moreGenuine Hotels.com guest review
"So relaxing and clean"
2nd time there. Very nice and relaxing! Staff remembered us from two years earlier! Great food choices and drinks! Pools are amazing and great beach front. Would like to have more accessible snacks in pool area! That's it!Genuine Expedia guest review
"Love it, best hotel ever!"
Great hotel, the food its excellent and the staff super friendly! This is my fifth visit to this hotel and I recommend it to everyone.Genuine Expedia guest review
An unforgetable experience, everything in the hotel were great( room, food, beach, pools,staff, etc) no complaints at all.Genuine Expedia guest review
First half of week weather not so good, second half got much better. However, I found hotel to be a little quiet but, beautiful beach and hotel. Pelicano's and Asiana were really good. The other restaurants were okay.Genuine Expedia guest review
"Awesome hotel, loved it!"
My husband and I went just two weeks ago and loved it. The staff is super courteous the food is so good and presentable all the time. The room was clean and the views were gorgeous. The only issue we had was that the suite's jacuzzi wasn't working. Even so, we would definitely stay here again.Genuine Expedia guest review
Everything was 1 st class. Would consider buying a unit here.Genuine Expedia guest review
"Great Adult All-Inclusive"
Our stay was April 2nd - 8th 2014 and our 9th trip to the Cancun hotel zone. We have visited 3 other all-inclusive resorts this being our 2nd adult only. As most of the other reviews have made clear, and one of the main reasons this resort is a must visit...the service and staff. You won't be disappointed at Zilara.Genuine Expedia guest review
We have traveled extensively to Cancun and this resort was truly amazing. The staff was wonderful. The restaurants were exquisite. Absolutely no complaints. We are coming back in 3 months !Genuine Expedia guest review
"Great hotel. Beautiful pool and beach."
Went with a couple of friends for a girls getaway. We had a great time!Genuine Expedia guest review
Awesome! Would definitely recommend to my friends!Genuine Expedia guest review
Can't say enough about our 1 week stay at the Hyatt Zilara in Cancun. The facilities were fantastic. The pool is large and there are plenty of Cabana's around the pool for your comfort, although if you want to get one right by the pool you'll have to get up early to put a towel down to save it. The beach also has cabanas and plenty of lounge chairs […] for your comfort. There are 4 restaurants that are part of the all-inclusive package and we found three to be excellent and one that we didn't care for mainly because of the menu choices. One thing that made the vacation special was the friendliness of the staff. We have been to Cancun at an all-inclusive resort before and the staff there was excellent, but the staff at the Hyatt Zilara was superb. They were friendly, cordial, and went out of there way to help you in any manner possible. By name I will mention Moises, a drink waiter around the pool, and Victor a server in Pelicano's restaurant who were our favorites. This resort was a bit more money than the last one we stayed at, but worth every penny of the extra we spent. Read moreGenuine Expedia guest review
"Nice hotel with amazing ocean views"
The hotel and staff were amazing. From the moment we entered the hotel until we left, we encountered such pleasant and helpful hotel staff. The room was clean and service was prompt. The hotel food was okay... not great but not terrible. Overall, a great place to stay in Cancun!Genuine Expedia guest review
"Best hotel in cancun"
This is the best hotel you can stay at in Cancun. It is absolutely beautiful. Hotel staff was great during our visit. They were very helpful. I would not stay anywhere else in Cancun. Age group at this hotel is a little older so if you want a crazy spring hotel where everything gets destroyed this is NOT the place for you. Very close to the party zone […] of Cancun. You can literally walk back or stumble. Read moreGenuine Expedia guest review
"First Rate Hotel Stay"
We stayed at the Hyatt Zilara in Cancun and as frequent travelers of high end hotel chains were very impressed with the resort, food & especially the staff. The location was perfect and the daily/nightly entertainment were superb. Hyatt Zilara was the right speed for us with enough relaxation/quiet & fun.Genuine Expedia guest review
This was a great place to stay. The staff was great and the food was very good. The only problem that I had was that they offered me an upgrade which I accepted. They told me that the room would be ready at noon the next day. The room was not ready until 5:00PM and when I got the room it smelled like turpentine. So I requested my old room back which […] they gave back to me. They were supposed to credit me the $480.00 for the upgrade that I never took. I even made sure 3 times that they gave me a credit. But it never showed up on my credit card so I had to dispute the charge with my bank. Other than that it was a very nice place to stay. So the only thing I would suggest is don't take the upgrade! Read moreGenuine Expedia guest review
"Great room and staff!"
Very nice experience, staff was amazing and we will visit again.Genuine Expedia guest review
"This is an amazing hotel!"
I can't say enough about this hotel! The restaurants are outstanding, the beach is incredible, the service is great and everyone is so friendly and personable. The evening shows are really good and there is always something to do. When you arrive you are handed a glass of champagne during the check in process. They are quick to help you know your way […] around the resort and take your bags to the room. They have a way of making you feel at home during your stay and are quick to get you whatever you need. Read moreGenuine Expedia guest review
"Amazing views & service"
We thoroughly enjoyed our weekend getaway! Food was great and the staff were all very friendly from the moment we stepped foot on the property.Genuine Expedia guest review
This hotel was one of the most beautiful - friendly and amazing properties I've ever visited .. The staff was amazing .. The food ! Oh my the food was incredible - so much more than I ever expected ! I will be returning to Hyatt Zilara very soon and for longer than 5 days because in no way was I bored there .. Thank you Zilara for an amazing all-inclusive […] experience ! You spared nothing ! Read moreGenuine Expedia guest review
"a wonderful experience!"
We were treated like we were the owners - constantly catered to, with smiles all around.Genuine Expedia guest review
"Loved every minute of it"
I had a fabulous time at this resort. The staff, food,suite and entertainment were 5 star. I have been to Cancun many times and this is by far the best resort i've stayed at.Genuine Expedia guest review
"Great hotel on the beach but still could improve"
We stayed at this location for 5 nights. Our room was a Premium beach facing suite. Upon arrival the check in person was very nice. Everyone gets greeted with a glass of Sparkling wine. While she was very polite, she did not tell us in detail about the following items: Dress code for evening dining everywhere, Chef's Table requires pants and no open […] toe shoes, events what it includes and making sure we are right on time or early. They did tell us to make reservations to Chef's table in advance but I would tell everyone to make it before they leave for the trip... Seating and times are very limited. Also I would make reservations for Marie Marie and the Asian restaurant on property in advance as well... They try and push you to the late sittings. In our room the jet tub never worked and I asked the first day we were there to look at that and our AC and it was never looked at or fixed. The bed had lumps and dips in it but the sheets were very nice. They also decided to have the outside railings and doors painted on a Friday and Saturday, which I would not have done, so the room smelled like paint for 3 days. Bathroom and Showers are great! Housekeeping is very polite and accommodating to your schedule. I would not do room service unless you really had to as it came most of the time lukewarm and 40 minutes later… I would encourage everyone to visit all the restaurants first and look at their breakfast, lunch and dinner menus… there are a lot of options and worth it for a better Read moreGenuine Expedia guest review
"Awesome stay! We had a blast.Wish we had more time"
First time in Cancun, AWESOME experience. Everyone that works there are super friendly. Will be back soon. Food needs improvement.Genuine Expedia guest review
"Staff was amazing!"
We had a wonderful time at this resort. The staff will do anything for you and you are never left without a drink in your hand. The food was great. The buffet for dinner was a little bare in our opinion. There was construction going on but was not disruptive at all. They try and talk you into buying into a vacation club membership thing. If you stay […] here just refuse to have the breakfast with them if you are not interested. Other than that no complaints! Read moreGenuine Expedia guest review
The experience was absolutely amazing. From the moment we checked in to the moment we checked out. True paradise will definitely go backGenuine Expedia guest review
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