You better get there early to check in or your room type may not be availableGenuine Hotels.com guest review
"Good hotel, great food"
Much of the hotel is excellent - although the initial "welcome" and the hotel staff's offer for services or upgrades at the hotel was way over the top for an upmarket property. But this was all made up for by the location of the property and its food quality.As a suggestion, the hotel needs more dining options or more dining in the "speciality" restaurants […] it presently operates. Spa and its staff are great. Coffee shop needs to have much better quality of coffee and coffee options aka starbucks or equivalent. Read moreGenuine Hotels.com guest review
"Nice hotel, but hotel activities is just ok"
Overall the hotel is very nice and clean. Upon our arrival, the concierge sounds very professional. However, most of the info she provided was WRONG. 1st she told us on thursday night ALL restaurants will be closed because we will meet at ballroom for a "all together dinner and show". Both the dinner and the show was below average, and we later found […] out there's other restaurant open...we should have left the ballroom and head to the restaurant for dinner on our own. 2nd, she told us there's no water sport provided at the hotel!!! We later found out we can check out the boogie board AND we can go to Aquaworld for a free kayak rental because we are guest of Hyatt Zilara all inclusive guests. Man, if we didn't go there to check for kayaking tour, we wouldn't know. 3rd, on the Hyatt Zilara website, there's scuba diving school for the guest...when we check with the hotel, we were told the school will cost $110/person. Then why they didn't say so on the website instead they make it sounds like complimentary. All the shows were okay...I understand we are in Mexico and supposed to learn their culture...but I guess they can make it more fun and entertaining. Now the room. The insulation was bad...I got woke up 3 times a night by people talking outside. At once, I got woke up by a loud noise (sounds like breaking glasses), later found out it was people getting ice from the ice machine near our room. Read moreGenuine Hotels.com guest review
"Hyatt Zilara July 2014"
Our third stay at this resort, first since becoming Hyatt. Very few changes noticed since last stay (a good thing since we loved it both previous times there). Resort in tip top shape and service is outstanding - with many of the same personnel there from our last visit 2 years ago. Will definitely return.Genuine Hotels.com guest review
"Beautiful Place -- Customer Service Could Improve"
First, Caution: I searched for a room for 2 adults and booked based on results hotels.com displayed. When I went to check-in, my reservation was only for 1. Beware of hotels.com showing results that are not in line with what you searched for. The hotel was beautiful and the food was very good. It was not the level of "all inclusive" service I would […] have expected. Nickled and dimed to call to reserve a shuttle back to the airport. Long, drawn-out check in and check out. Unaccomodating hosts at the restaurants. Great if you can get a deal, not worth big bucks. Read moreGenuine Hotels.com guest review
"It was fantastic"
Truly enjoyed it, cant wait to go back. The staff were great.Genuine Expedia guest review
Had a beautiful time while staying at this gorgeous resort! From the decor to the staff, this place was very impressive. We came here with no expectations and when we arrived to the front lobby we were amazed how beautiful this resort was! And when we entered into our Premium Ocean View front room, we were blown away!! I couldn't believe how immaculate […] the room was. Beyond our expectations. The whole entire hotel staff were very polite, respectful, and friendly too! They always made sure if we were taking care of or satisfied with their services. Food was amazing! Awesome Buffett! Also, Make reservations Maria Marie! Great swim up bar, pool was great too. Music bands were awesome!! We danced every night! Read moreGenuine Expedia guest review
"First time in Cancun"
Traveled to Cancun for a quick birthday getaway over the 4th of July weekend. Had a wonderful experience at the Hyatt Zilara. I couldn't have asked for a better trip. The hotel staff were excellent, all the food and drinks were also excellent, from the restaurants that required a reservation down to the buffet. There was always plenty of staff around […] the hotel and on the beach to take care of our needs. I can't wait to get back there, and wouldn't dare stay anywhere else due to possibly being disappointed if it didn't live up to Hyatt Zilara standards. Read moreGenuine Expedia guest review
"7 Years and 11 Visits to this Resort"
After 4 visits last year to The Royal - I was anxious to see how the resort that I had visited for the past 7 years and 11 times would be. It was still great. The accomodations, quality of food, and especially the wonderful staff met all expectations. I recommend this resort and will return. My regards to my long time friends: Sergio - Pelicanos, Guadeloupe […] - cocktail waitress (pool & beach), Miriam - cocktail waitress, Diaz - waiter, Albert & Yazmin, Omar - waiter, and Reuben - check in. Til next time my dear friends - Thank you for all that you do for me, my family, and all others to make our holiday relaxing and fun! Read moreGenuine Expedia guest review
"A beautiful place to stay"
We had a week staying in Hotel Hyatt Zilara. What a wonderful place to stay. We enjoy our time together at the Hotel for our anniversary. It was organized very well (Thank you Jimmy) Staff and people are very friendly and willing to assist you. The food is awesome and have a big variety. The servants are doing an awesome job (Hector and many others). […] We would totally recommend this Hotel. The staff is doing beyond what they can do (Thank you Luis).They will recommend you what to do and where. The Spa massage is excellent. We had an excellent vacation. Read moreGenuine Expedia guest review
"Beautiful hotel and beach, fair food, bad managers"
Beautiful hotel and beach , horribly managed hotel. For a short stay the " gourmet restaurants" aren't available until 9 or 10 pm. Food portions tiny and definitely not gourmet quality. Staff refused to help confirm our return taxi to the airport. When pressed , even after agreeing to pay 3 pesos for local call they obviously didn't want to help, we […] were ferreted from from desk to guest services to travel service and back to front desk. One of the restaurants was closed for most of our stay, jack hammers and gas operated pressure washers during the day for renovations. Beach/access to water closed in the mornings for ... The life guards not showing up.. And one day .... Even though the beach is wide,, swimming limited to a tiny 50 foot area in front of lifeguard. There was no rip tide or heavy surf.. We kicked out of the water,, told beach doesn't open until 8, then at 8 told 9,, at 9 told 930.. On staff radio management said staff didn't know the operating times,, if beach access and quality food are important to you,, go somewhere else Requests to see and talk to managers accepted but they never met us to discuss issues Read moreGenuine Expedia guest review
"Overall a great experience."
This was my first time to Cancun and quickly learned that you need more than three days. The hotel itself was excellent overall and you need about 3-5 days to get the full experience and take advantage of all they have to offer.Genuine Expedia guest review
"Excellent vacation spot"
Great service, food, rooms, there are unlimited drinks, the staff is wonderful just awesomeGenuine Expedia guest review
"Excellent Hotel for all inclusive"
We had a great and wonderful experience to this place.Great place ,great service ,great food and drinks.It was beyond our expectations.The only problem was during day time they were doing some renovations the the next floor so you can hear all the drilling and hammering to the floor.We are hoping next time when we come back there will be no more hammering […] and drilling .Overall we had a great time.Excellent place to stay. Read moreGenuine Expedia guest review
We have visited Cancun many times and this hotel is by far the best we ever stayed at. We give it a "5 DIAMOND" ratiang!! We're going back again soon!!Genuine Expedia guest review
"Heaven on Earth"
I was so very impressed with my stay at the Hyatt Zilara!!!! From the minute I arrived I was treated like a queen. My husband was also so happy saying he had never been treated so well at a check in. The staff was so wonderful we loved Solomon. He was such an amazing young man running around making sure we were taken care of. Francisco at Pelicanos […] was amazing as well. The rooms were so quiet and comfortable and shows were awesome. The only thing I recommend is bring some close toed shoes and pants bc we missed chefs plate not knowing this. The hotel manager comped us a night and made it right so I will return to this spot again and that's huge bc i normally don't go to the same spot. Read moreGenuine Expedia guest review
The staff was exceptional! the Facilities were great.Genuine Expedia guest review
Great Staff. Great room. Amazing View . Very very clean. The beach clean and very confortable.Genuine Expedia guest review
Had a overall great experience, staff was very attentive and friendly. One of the best places I have stayed. As always there is always a hic up, here it was at there Asian restaurant where the so call captain of the restaurant was very rude and unprofessional, seem to think he was better than everyone else. The rest of the staff was great in that restaurant […] and the entire resort. Read moreGenuine Expedia guest review
We love to travel, and have stayed a lot amazing places. I would say, this hotel is one of the best! The room, beach, food, and staff were all fantastic. Would definitely come back. Would definitely recommend!Genuine Expedia guest review
Beautiful hotel with large pool and beach area. There is a dress code for dinner so please bring appropriate clothes/shoes. The beach was white sand and water clear!Genuine Expedia guest review
"Everything was awesome...will return!"
While looking for resorts to stay in for our honeymoon, Hyatt Zilara was the only one that did not have any negative reviews after reading about 30 reviews in. Everyone was raving about how great the service was, how beautiful the resort was, and how everything was on point. They couldn't have been more true. The only complaint I MIGHT have is that […] the on site restaurant SPICE could do a little better with the evening food. Breakfast was my favorite. Pancakes, waffles, omelettes and smoothies made fresh while you wait. Fresh fruit and so many other options. Our room was spotless. PEople talked about their favorite rooms, but they are ALL beachfront so...we were in 738 and I loved the view. Read moreGenuine Expedia guest review
"Beach front hotel"
We had a fabulous stay. The staff is incredible. They are helpful and friendly. The hotel and rooms were very clean.Genuine Expedia guest review
"Best place we have been to."
Cleanest and nicest place we have evet stayed in. My husband is very picky and usually doesn't like the places I'm impressed with. This place impressed him and he loved it.Genuine Expedia guest review
"It's ok ."
Food is ok, not much choses. Very hot in the hotel , room if fine but air condition dose not cool room enough . Staff is great. I wouldn't cone back .Genuine Expedia guest review
"Great hotel but bad transportation"
Landed in Cancun. Everything was going great until we got to the Best Day transportation area. Best Day employees were rude and had us waiting around. They had us line up by the vehicle we were supposed to travel to our hotel with and after standing there for 15 mins we asked the driver how much longer. He said we were not going with him so we asked […] the employee who told us to stand there what was going on because we were not going with that driver. Next thing we know the person started grabbing our bags and walked us to another vehicle and all of a sudden 1 of our bags was missing. They tried to act like we only had 3 bags not 4. Then tried hurrying us to leave to our hotel. They all started lying about not seeing us with 4 bags. We retraced our steps and got the airport police involved and after and hour our bag finally appeared. The bag had been broken into and gone through but nothing was taken because all there was in there was clothing. Also every morning of our stay do to Best Day being on site in our hotel they called our room phone around 7:45am...(every morning) some times twice...waking us up for the reason of trying to rebook our ride back to the airport even though we were there for 5 days an we had booked transportation back before we even left for the trip. Read moreGenuine Expedia guest review
"Hotel Hyatt Zilara"
This Hotel Rocks!!!! Five ***** you be treated like a King or Queen!!! staff, food, drinks, etc..... Wow me and my wife enjoyed the Hotel room with a great view of the beach. If we had any issues staff would resolve the issue in an efficient manner.Genuine Expedia guest review
The hotel was very clean with excellent service and incredible food. This was a last minute booking after the flight for our cruise was delayed and we missed our ship and it turned out to be among our top vacations ever!Genuine Expedia guest review
"Best Vacation I ever had !!!"
This vacation was excellent and a HUGE part of it was because of staying at the Hyatt Zilara. Everyone was very courteous from the very moment we stepped off our shuttle from the airport. The property is very well design and the room was quite comfortable. We had an oceanfront room with the private balcony, which included a hammock. So I would wake […] up early every morning, go out on the balcony and relax in the hammock. The staff and the food was excellent. All of the meals were prepared nicely and they had a great selection. The staff was very friendly with a great sense of humor. Overall, it was a great experience. I have travel a lot and stayed at many hotels, but this is the best experience I have ever had. I'm not the type to even typically write reviews, but the Hyatt Zilara was too great not to give them credit. Great Job !!! Read moreGenuine Expedia guest review
"Great piece of paradise! A true escape."
2nd trip to this resort. Went for 3 nights with my wife and 5 other couples. We had a blast! Minus 1 star overall due to the super time consuming and incredibly annoying check in process. Right when you walk in there's a sign saying "Why Upgrade?" - that's your first clue. Sit down to check in: "Oh your king suite isn't available, how about an upgrade, […] only $100?" Why can't I have the room that I booked? "Well, because of Expedia." "And you can not go to this one certain restaurant (Chef's Plate I think), also because of Expedia." Once I plow through the embarrassment of sticking with my booked rate and getting 2 double beds, and declining the 90 minute breakfast timeshare meeting (which they specifically say is not a timeshare), then they pass you off to some host who wants to explain a vacation club and get you to fill out a card with personal information so that you can get some sort of a discount card which I guess is good for their partner properties nearby, but we never used it. I think we blew 45 minutes checking in - with NO LINES! Yeah I just spent half a day on air travel and ground transportation and I want to sit around getting upsold after arriving at our destination. After the anger from check in wears off it's the best resort I've ever been to. Now that this is a Hyatt property, I would think someone from corporate would come down and experience a check in so that they could clean that mess up! Read moreGenuine Expedia guest review
"My second Honeymoon"
It was a beautiful experience !!! The view from the room,the service at the pool and beach area,the restaurants and the spa. It was relaxing!!Genuine Expedia guest review
"Bring plenty of tips for the staff or no help"
We arrive to the hotel and were greeted by a friendly staff member who sent us to a Asain female to check us in who seemed to speak a word a minute, really annoying start. Than our room wasn't ready which was fine, but the room we booked wasn't available till the next day and than we could either change it the next day or just keep what they gave us, […] and I had to decide right on the spot. I decided to keep what they gave me as I was only there for a wedding for 2 nights. We put our luggage in a friends room and hit the pool immediately, asked for drinks from the first server we saw and after 45 mins he never brought them, so I asked another server and a half hour went by and still no drinks. At this point the place just went down to one of the worst hotels I've been too. Finally I went to the swim up bar and got my own drinks. I assume if I would have thrown money at the server I would have gotten some service, but at all inclusive I tip based on being impressed by service not to just get any. The rest of the trip was pretty ok with the service, the food was also ok. Maybe I'm comparing it to my last trip to the Iberostar Grand Bavaro in Punta Cana which was amazing all around. I don't see myself traveling back to this resort, but if I did the swim up rooms are amazing, friends had that room and we all really enjoyed it. Read moreGenuine Expedia guest review
Although they have been taken over by Hyatt, the resort maintains it's characteristic Mexican charm. This was our second trip to the Hyatt Zilara (once as the Royal). The resort is amazing. The rooms are spacious. The bathrooms over the top. Two showers and then a double Jacuzzi overlooking the ocean. The hotel employees are all very solicitous, helpful […] and go out of their way to make you feel welcome. We were celebrating our 15th anniversary and we were given a special dessert one night at dinner with a happy anniversary note. Read moreGenuine Expedia guest review
"Very nice hotel"
We had a corner room that provide some extra balcony space and a hammed to enjoy. Beside the sound from the ocean it was very quiet. All rooms are ocean front. The pool was warm, the food was good, and there was always space at the pool. Our room did have a dedicated shade shelter on the beach. Beside a few rainy hours during the first few days we had […] a lot of sun shine. Read moreGenuine Expedia guest review
"Excellent choice for a hotel in Cancun."
Room was excellent with one minor exception.. Wifi didn't always reach to this room. I often had to go to the lobby for internet.Genuine Expedia guest review
This was our first all inclusive vacation and our first trip to cancun. We had such a good time, we are already planning a return trip. Hotel was great. Staff was super friendly. Highly recommend staying here.Genuine Expedia guest review
"Nice place a relaxing pleasant place to stay."
Arrived on Wednesday before and room wasn't ready as check in wasn't until 3:00 so no surprise. We walked around for a while and found ourselves in the main bar. LOL Staff in the restaurants were awesome as was the maid service (turn down was nice touch), they made the trip. They did everything they could to make sure everything was right. Room was […] on 7th floor beautiful view facing the sea. Couldn't get the Bose system to work but wasn't worried about it with everything else to do, the in room hot tub and rain shower were nice and frankly enjoying a glass of wine, sitting in the hot tub, watching TV wasn't on the plans, but on a rainy day it was much easier to swallow with the loss of the sun. The check in was a little strange for Cancun, a nice surprise overall or we just got lucky cause once at the hotel they didn't try to bump us into a upgraded room or sell us trips or anything for that matter. Fact we had to look them up on that end which was a surprise. I assure you once the gate was open they made sure there wasn't someplace else we wanted to go. Left out Monday having felt satisfied, stayed 5 nights and eat at most of the restaurants. All were enough different can’t tell you we left with a particular favorite. Thanks had a great time, just the wife and I. Read moreGenuine Expedia guest review
"Best hotel in cancun!"
This was our second time at this hotel. We love staying here!Genuine Expedia guest review
"Great vacation place to relax."
We stayed at the Hyatt Zilara in April 2014. We were treated like royalty from the moment we arrived. The staff was exceptional. The Hyatt Zilara is a great place to relax. All rooms overlook the pool and sea. Just breathtaking! The swim up bar at the pool is convenient. There is also a bar on the beach. There is a 24 hour lounge with snacks and drinks […] available. Read moreGenuine Expedia guest review
"Best Hotel In Cancun"
They Hyatt Zilara Cancun is the best hotel in Cancun, period. It is very clean, has a great staff, delicious food, amazing pools, comfy cabanas, it's all inclusive, and the rooms are beautiful as well as the lobby and rest of hotel. I spoke to many people during my stay who travel often. A lot of them said they have been to Cancun numerous times and […] that the Hyatt Zilara Cancun is definitely their favorite. I would highly recommend this hotel to anyone traveling to Cancun! Read moreGenuine Expedia guest review
"Relaxing beach vacation"
Just returned after 8 days at Zilara. Had a wonderful time. Room was large and comfy. The staff really caters to the guests- plenty of wait service at the beach and pool- even have staff come around the pool and clean your sunglasses for you! Food was delicious- recommend the chefs table for great food and a fun experience. Large beach with plenty of […] cabanas.we were so relaxed- can't wait to go back! Read moreGenuine Expedia guest review
"Second Time Just as Great!"
I truly loved this hotel, there were 8 of us that went and 4 were first time to this hotel and they just raved about it. All employees that we were in contact with could not be any nicer and professional. I saw 2 incidents with one drunk guest and one rude guest and the employee could not have handled them any better and never lost their cool. Food […] was great! Will be returning! Read moreGenuine Expedia guest review
"Beach front! Nice"
Nice restaurants but some has to book first. Asiana is soso but Chef's place and Maria Maria are good!Genuine Expedia guest review
"the best vacations ever..."
I love this hotels, the hotel it was very clean and the staff very helpful and friendly. the beach is pretty and clean. the food is awesome and I love all the restaurants in this hotel. service very very good...Genuine Expedia guest review
fantastic 2nd stay there, was everything I remembered. took some friends that had never been there before, by second day they were planning there next trip back to that resort.Genuine Expedia guest review
Great beach. Service in restaurants was very good. Food was good to great. Waiters and hosts were competent and very service oriented. Bartenders were great. The only negatives was the pool and beach lounge chair system., and the lack of beach front activiities;Genuine Expedia guest review
I've enjoyed my stay at the Hyatt the staff, we're wonderful, the beach breathtaking and the pool, swim up bar very nice. I would like to have had a outdoor bar to sit at in the evening and have a few drinks after the wonderful meals we ate. The only real bar was in the lobby and most of the time we could not even get a place to sit. Also they try to […] sell guest trips to Congo Bongo and that's fine but, should have more control when these guest come back to the resort at 2am and are so drunk They can't find there room. We had a drunk at our door and could not get rid of them. When we finally did we could not get back to sleep because their room was right above us and they were very loud. Next day we tried to catch up on our sleep in the afternoon and it sounded like they were moving furniture around. We were told they were changing mattresses around. We'll, so much for a nice peaceful stay. Read moreGenuine Expedia guest review
This is a great place to stay if you are looking for a very nice hotel with all the amenities. Adult only leaves you feeling relaxed and peaceful. The amount of beach you get is so much more extensive than the other hotels in the area. We did wish there was better access to the more premier restaurants. Overall the trip was amazing and the staff was […] very kind and helpful. Read moreGenuine Expedia guest review
Great location, Great facility, food was better than most all inclusive resorts. Service was excellent! Night entertainment was poor. Bands were below average and were done far too early leaving nothing to do on the resort.Genuine Expedia guest review
"Fabulous beach front all-inclusive!!"
Spent 4 fabulous days at this hotel!! Great rooms, staff, service and food!! Pelicano's and Maria Marie my favorite!! Would have no reservations about booking this hotel again!! So glad I upgraded to a corner room with a reserved beach cabana!! So worth it!!Genuine Expedia guest review
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