Hyatt has done this right! From the moment we stepped out of our taxi from the airport til our departure, everything was exceptional! We were warmly greeted, and though service was always available, we never felt intruded upon. The room and facilities are all wonderfully maintained. The restaurants offer delicious food and wonderful selections. The […] beach is simply breath-taking. We will definitely go back! Read moreGenuine Hotels.com guest review
"Just about Perfect!"
Awesome Place!Genuine Hotels.com guest review
"We will be back!"
We've stayed at other resorts in Cancun and this is by far our favorite. In fact, our son had booked a different resort in Cancun in May for his honeymoon and we convinced him to change to Hyatt Zilara! Service was incredible and the staff aimed to please. I like that it had a good mix of older and younger couples and didn't try to appeal to a party […] crowd with loud music and pool games. If that's what you want, this is not the place. I loved that it was in the heart of Cancun and we were able to walk to an outdoor shopping mall one day and experience life outside the resort. We loved it so much, we decided we'd come back once a year if even for a few days. Southwest just started flying there and offers a nonstop flight from Austin that is only a couple of hours long, so that's a nice perk if you live in South Texas! My only complaint was that we were told at check-in that two of the restaurants required reservations and it would be wise to make them within 24 hours of arriving. When my husband went by the front desk the next day (within the 24 hour range), one was completely booked and the other one only had a 9 p.m. opening. Yikes! Next time, we will book our reservation at check-in! Read moreGenuine Hotels.com guest review
"AS GOOD AS IT GETS!"
The hotel staff were as good as you can ever have!!! Very attentive, super friendly, made you feel at home!!!Genuine Hotels.com guest review
Great place! Loved the overall feel of the resort and the food was great! Can't wait to go back!Genuine Hotels.com guest review
"Very over priced for the lack of quality!"
This resort is branded as Hyatt but in nowhere near the quality. Food is mediocre at best. Room service brings incorrect food and never comes back, as promised, to correct. Service is poor. Management is unresponsive.Genuine Hotels.com guest review
Everything about the Zilara was amazing - the staff, the service, the food. Can't wait to go back!Genuine Expedia guest review
We visit Cancun every year for the last 6 years and our stay at the Hyatt Zilara this year was the best experience so far. High quality food, entertainment, facilities, etc. I can't say enough nice things about the staff, particularly Raphael at the pool. Overall, a relaxing, perfect vacation for both my husband and me.Genuine Expedia guest review
Wonderful and then. Why do I have to add more? This is ridiculous that I can't submit with the comment I providedGenuine Expedia guest review
"Fantastic staff, well trained, beautiful décor."
The room was a beautiful surprise for both of us. We enjoyed the food & drink with exceptional service from the staff. Kudos to the senior bar tender Eduardo at the swim up bar, was very personable & fun each day. The weather was great for that time of year and we enjoyed the beach front each day in the sun. The signature hand/heart salute is a great […] greeting from everyone. We will return next year and will recommend this fine Hotel to all our friends. Thank you for a beautiful professional stay on our vacation, please give our best regards to all of the hard working staff. Jim Ogilvie & Jan Seider Read moreGenuine Expedia guest review
My husband and I just got back from there and will definitely be back!!!Genuine Expedia guest review
"Excellent in every way"
The moment we pulled up to the resort we were treated like royalty. The views from our room, spectacular. The food was amazing, everything we ate was delicious. The beach was gorgeous, the butler's serving drinks as you soaked up the sun was impressive. The pool is wonderful, especially Edwardo our bartender at the swim up bar, he was entertaining and […] knew how to please us. We had a fabulous time. Hyatt zilara went above and beyond anything we expected. We will definitely go back. I highly recommend staying there, you will not be disappointed. Read moreGenuine Expedia guest review
The service is impeccable. Food at a couple of the restaurants was not good. Tapas was terrible as well as ordering from the regular menu at Asiana. The tempanyaki at Asiana was excellent. It is hard to get a bed or chair at the pool side. You must get up very early to lay items on the bed/chair to essentially reserve them. The Chef's Plate was inc […] redible. Read moreGenuine Expedia guest review
"The most amazing resort"
My husband and I just got back 3 days ago (10/18/14) from our honeymoon and we were at the Hyatt Zilara for 6 nights. This resort is the most amazing resort, ever! From the moment we arrived, every staff member went out of their way to ensure that our stay was fabulous and we were catered to at every moment. I tried to remember the names of the staff […] that I thought were incredible but the fact was EVERYONE was incredible. Jessy at the front desk and Astrid from guest services helped me repeatedly throughout the stay but every single host and server was amazing. I should have written our servers names down because they deserve recognition of the highest sort. They each had a way of making you feel welcome and fabulous from start to finish. While there were many other guests, I always was made to feel like I was the only person there. The food was fabulous. I really enjoyed Pelicanos (flank steak tacos were AMAZING) and Asiana's tepanyaki experience was unrivaled. My husband LOVE LOVED Maria Marie's and we both loved to go to Spice for breakfast! We had reservations at Chef's Plate our last night and it was the perfect way to end the stay. That was one of the best experiences of our entire stay. It was so much fun and the food was delicioso! We also had an amazingly romantic couples massage. Jose and Terri were our masseurs and it was the best massages we had ever received! I would highly recommend going to this resort. We are already planning our next visit! Read moreGenuine Expedia guest review
Wonderful hotel, great and attentive staff, good food, amazing beach......wonderful!Genuine Expedia guest review
"Excellent except for management issue"
The Hyatt Zilara is a beautiful’ resort, the service is excellent and the staff is very friendly and helpful. The check-in staff was very nice but not so helpful. She made reservations for us for a week in the Chef's table and not told us that Maria Mari and Chefs Plate will be closed during our stay. Serious failure of Management, two favorite places […] to eat closed at the same time. But we never went hungry. Excellent service and the food we had was delicious, enough choices to make everyone happy. I’m a whiskey - cognac drinker. Good choice Martell VSOP, Courvoisier VSOP and sometimes Privilege, definitely not watered down. Pools and Beach fantastic. The service outside was excellent! The room was very nice as well (#732 Corner Ocean front Suite). The beds were too soft for my taste. On a negative note, we complained 2x early (1am-4am) on that it sounded like the people above us kept moving furniture around in their room, this could really be annoying!!!! The entertainment crews were awesome, nightly shows, all in all we had mostly-positive experiences. In my opinion the Royal was better than the Hyatt Zilara, the food used to be better. Maybe this place will be five stars someday, but it's not now. Would I recommend it - sure, with a few ifs Read moreGenuine Expedia guest review
"Very nice place. Relaxing"
Very relaxing. If your looking to be catered to, this is the place!Genuine Expedia guest review
Great staff! Good food. Lots of fun. Great spa. We have been staying here for 8 years and we'll go back next year.Genuine Expedia guest review
This was a birthday/anniversary trip with my wife. Right from the start, if you want something, ask for it, and they will get it for you. The concierge all spoke great English and were very accommodating. Splurged and upgraded to the swim up suite and over the next 5 days I would say it was very worth it. As a matter of fact we spent more time in our […] room, or just outside on our personal pool terrace than anywhere else on the resort. We are not party people (as least while on vacation) so this was exactly what we wanted. We had breakfast in the room everyday. Lunch at the beachside restaurant, and dinner at one of their awesome dining options each night. The food was amazing. And the staff was very encouraging that you indulge and try another app, or have another drink (although we don't drink with a pregnant wife). It was a great vacation! If there is one thing my wife and I were surprised about (although we probably shouldn't have been) it was the amount of partying that was going on. I play music for a living and am not at all turned off by this, but was simply not expecting granny to dance on the bar. She did. It was funny. However, it was an even mix of low key guests and high energy guests. If you want to party, stay at the bar. If you want to relax, find a cabana on the beach. I will go back to this hotel and I will make sure I have the swim up room. For the few extra hundreds, it was what sealed our enjoyment of this vacation experience. Read moreGenuine Hotels.com guest review
Excellent. Only thing we didn't care for was the food at the Tapas Restaurant.Genuine Expedia guest review
"Employees are the best!"
Everyone was so nice! The wait staff was amazing!! We left twice to do excursions and that wasn't even necessary! We could have stayed at the hotel the entire time and had just as good of a time! Definitely would go back as a couple or even with group of friends!Genuine Expedia guest review
"Most relaxing and enjoyable stay ever!"
I was in Cancun for five days; I booked with another hotel with very high ratings. I was extremely disappointed with that hotel (Fiesta Americana Condesa) and after the first night decided to move to the Hyatt Zilara. It was the best decision I could have made. I arrived to the property at noon. I upgraded to a swim-up suite and although check-in was […] at 3:00, they were able to accommodate me upon arrival, which was very appreciated. The suite was immaculate! The shower was amazing! The bath products were Bvlgari! The bed and linens were super comfortable and offering specialized pillows and an aroma therapy menu was a very nice touch. The hotel is very first class and very safe. At night I sat on the beach alone and the security kept a watchful eye on me from a distance. That made me feel very safe. I loved everything about it! Read moreGenuine Expedia guest review
"Great pool and close to beach"
Excellent service from all staff. Lots of bars and restaurants. You get treated like royalty here.Genuine Expedia guest review
"Mediocre and needed more activities...."
This hotel was nice, close to the beach and our room was beautiful. We upgraded our room in order to have access to the Chef's Kitchen and the following day received a call that informed us that it would be closing down for renovations for the next four days...this did not set well with my husband since we upgraded and were spending quite a bit more […] money so he went down and after a back and forth they gave us a $100 credit. Along with the Chef's Kitchen, two other resterants were closed for the renovation. The food in the resort at every resterant was lacking. It would have been nice to have more choices. The bar/wait staff were fantastic and friendly along with the cleaning and maintenance personnel. The employees in the lobby were very dry and unfriendly and always seemed like you were an inconvience. Also we had never been to an all inclusive where there were up charges for certain food or alcohol they offered. The spa was wonderful and the Mayan Massage was the best massage I have ever had! Alma was the best! We used our Gold Card we signed up for and got a second massage for half price. We also had no clue until we got there that this resort harvests and hatches out baby sea turtles from the beach! They have a nursery set up at the end of the resort and check on it and monitor it around the clock. We were lucky and watch some hatch out and even got to hold them one afternoon! That evening we even got to line up to release them. Read moreGenuine Expedia guest review
"Amazing!! Perfect honeymoon!!"
View from the ocean front room is great!! All staffs are nice. Restaurants are good!! We had a perfect honeymoon there!Genuine Expedia guest review
"Celebrating our 10 Year Wedding Anniversary!"
We stayed at the Hyatt Zilara to celebrate our 10 year wedding anniversary. The ocean view room, entire hotel staff, quality of the restaurants, pools, and beach front property was top notch. I would rate this all inclusive hotel as a 5 star hotel. I honestly can't say anything bad about this place. I've stayed at the moon palace in the past and this […] hotel was a better deal and offered more attentive service and food quality. We'll definitely be coming back!! Read moreGenuine Expedia guest review
"It will be hard to top this off!"
Unbelievable experience! Already booking my next trip there.Genuine Expedia guest review
"Straight down the toilet since 2011. Horrible."
This hotel is absolutely terrible since our last visit in 2011. In 2011, we literally left the #1 Rated Hotel on Trip Advisor (LeBlanc) to come back to the Royal Cancun, it was that amazing. Since then, it has gone straight in the trash. Reasons why? - The Food was almost inedible. Completely terrible. I would not have served the food there to my […] worst enemy. Pelicanos used to be our 'go-to restaurant' there, now they serve food that is unsafe to eat. They call a round steak that is folded in 2 a "Filet Mignon", their Flank Steak tacos are beef nuggets that are lower grade than dogfood. The duck they served was so rubbery, it had to have been prepared in a microwave. The burger meat looked grey and appeared to be processed red pellets. Their juices they serve are no longer real, if anyone remembers 'Tang' that is what they are pawning off as Orange Juice. There was not one meal we ate there that we liked, and we tried every restaurant they had. Disappointing, and embarrassing. I'm sure the McDonald's at the entrance of the Hotel Zone would have had better offerings than this hotel for any meal. - Construction. We asked in numerous e-mails before we arrived about the state of the hotel. It was specifically told to us by Marcelo, their Chief Concierge that there was no construction at the hotel. When we arrived, the entire time was filled with jack hammering up an entire walkway between the Hyatt and the Grand Caribe Real. No space left to elaborate, but it only got worse. Read moreGenuine Expedia guest review
Staff was fantastic, room was great and food and amenities were excellent. Highly recommend.Genuine Expedia guest review
"Excellent! Excellent! Excellent!"
We (2 couples) stayed a week and couldn't have been more pleased! Great service, great food and great amenities! Marco, a server on the beach took good care of us and deserves recognition for his service! We would recommend this resort to anyone and can hardly wait to return.Genuine Expedia guest review
"Hotel was great ocean is beautiful"
We came to celebrate our honeymoon and it was everything and more. The hotel room was great really recommend the swim up suite so glad we went with that room. The hotel staff and everyone was very nice and helpful. They always made sure that you had everything you need. We went to the restaurant spice a lot the waiter chuy there was great we had a gret […] time with him and went in his section a lot he is definitely an asset to the hotel along with all the other staff members at the hotel. The daily/nightly entertainment was great we went to it every night and the dance class was fun also. Marco in the coffee shop was very helpful also. We had a couple massage they were great at the spa. It was a great experience all together with great views and hotel and staff was great. We will definitely come back to here and will tell all our friends to go here. Read moreGenuine Expedia guest review
Great service, location, and facilities. Specifically Dave, Guadalupe, San, and Shirley all were amazing people..Genuine Expedia guest review
"Perfect get away to Cancun"
The Hotel Staff was so amazing and the room was just as it was presented in the photos as was the entire location, just beautiful. I would definitely stay here again. The flights were long and we had way too many stops for just a flight from Nevada to Cancun - my only complaint about the entire trip! :)Genuine Expedia guest review
"love, love, loved it!"
The Hyatt Ziliara is the best hotel we've ever stayed in. We've been to the Cancun resort twice and Playa once. The staff, accomidations and food were all amazing! I highly recommend it!Genuine Expedia guest review
The hotel services were incredible, the room was awesome, and we had so much fun at the hotel we didn't have to go anywhere else!Genuine Expedia guest review
Not enough characters to describe this resort. I have not one negative thing to stay. I will go back & stay here again!!! WONDERFUL!!!!Genuine Expedia guest review
"I cant wait to come back to this hotel"
What a beautiful resort hotel. I will say I read many reviews, checked many different hotels before finally choosing this one. I was not disappointed. From the moment we got out of the van until we left on Sunday it was perfect. I will say our first night was a bit loud due to the lobby area entertainment. It was very hard to fall asleep but as soon […] as I mentioned this to the front desk they quickly changed our room location to an outside suite. I couldnt have been happier. The staff is super friendly and caring which shows and that is a plus. I couldnt recommend this place enough. worth every penny I will go back!!!1 Read moreGenuine Expedia guest review
"Will be going back!"
Went to Hyatt Zilara for our sons wedding. The facility is beautiful, staff excellent, food great and it is all inclusive. Wedding was done very well. Highly reccomend it.Genuine Expedia guest review
"Clean, excellent staff"
Had an overall great experience. Staff was very accomodating. Shows were entertaining. The resort was clean and offered a lot of activities. Restaurants were clean, and the food was very good (not incredible, but really did enjoy all the restaurants). I liked the fact that everything was centralized. You could get to all the restaurants in a very short […] walk. Although some of the cabanas did get reserved very early in the morning, we never had any problem getting one. The pool is very large and has a side that is more active and a side that is more just for relaxing, which I thought was great. Would definitely go back! Read moreGenuine Expedia guest review
Great food but need more sea food. clean beach and hotel.Genuine Expedia guest review
"Classy and Relaxing"
As a single traveler, I absolutely loved this hotel and vacation. The room was very nice and the hotel is beautiful. The service anywhere at the hotel or beach is superb.Genuine Expedia guest review
"Very nice hotel, very close to the beach."
Enjoyable experience at the hotel with very helpful staff. On a wonderful beach, almost nice enough to make you forget about all of the airline problems and the battle to get clear of the time share sales people who ambush you at every opportunity, literally inhibiting if not preventing you from finding your way to and from your hotel and the airpo […] rt. Read moreGenuine Expedia guest review
You better get there early to check in or your room type may not be availableGenuine Hotels.com guest review
My husband and I stayed five days and four nights and loved every minute. The hotel was immaculate, the food was delicious, our room had a gorgeous view and was kept clean and stocked with beverages daily. The staff was so kind and made us feel very cared for. Would recommend the Hyatt Zilara to anyone looking for an all inclusive getaway in Cancun. […] You won't be disappointed. Read moreGenuine Expedia guest review
"Vacation with my sister"
The staff was amazing. So very nice. We were pleased that we didn't have much of a language barrier. The food was great!!! Over-all a wonderful tripGenuine Expedia guest review
"Excellent hotel on the beach"
Everything is excellent.beach rooms lobby bar everything it's goodGenuine Expedia guest review
Beautiful, adult-only, awesome facilities, wonderful food!Genuine Expedia guest review
"Best hotel ever"
Service is excellent , food great,rooms super comfy ,entertainment superb. I will recommend this hotel to all my family and friends!Genuine Expedia guest review
"Best Vacation Experience Ever"
From the time we walked in until the time we left the staff and facility was extraordinary. We ate like pigs, slept like bears, and partied like rock stars. In the words of Arnold " I'll be Back "Genuine Expedia guest review
Great all-inclusive resort with a large pool and excellent beach.Genuine Expedia guest review
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