All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
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4.7 / 5Outstanding

Score breakdown (from 651 reviews)

Average rating for:

  • Cleanliness
    4.9
  • Service
    4.7
  • Comfort
    4.7
  • Condition
    4.8
  • Neighborhood
    4.5
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5.0 / 5Outstanding
"Will be back..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice property, with a great beach. The pools are warm, and there is a very nice spa. Like most resorts, you should get up early to place your towel. If you want a designated beach cabana, that would come with a suite reservation, but check at check in too. The buffet is very good, but i'd skip the Mexican restaurant. The rooms are big and clean. Staff was very friendly and accommodating.
Genuine Hotels.com guest review
2 night trip Mar 11, 2015
Kristin
US
5.0 / 5Outstanding
"Best stay ever"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was our third stay on this property and I must say it was the best yet. Excellent in all areas except the check-in process. The personnel in that area just don't seem to "get it" so far as having a welcoming attitude toward their guests. Once that process is over though it's clear sailing for a wonderful week ahead. Will definitely return.
Genuine Hotels.com guest review
4 night trip with friends Jan 18, 2015
Chris
US
5.0 / 5Outstanding
"Fabulous Experience!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hyatt has done this right! From the moment we stepped out of our taxi from the airport til our departure, everything was exceptional! We were warmly greeted, and though service was always available, we never felt intruded upon. The room and facilities are all wonderfully maintained. The restaurants offer delicious food and wonderful selections. The beach is simply breath-taking. We will definitely go back!
Genuine Hotels.com guest review
3 night romance trip Jan 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Just about Perfect!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome Place!
Genuine Hotels.com guest review
6 night romance trip Jan 16, 2015
david
US
5.0 / 5Outstanding
"We will be back!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We've stayed at other resorts in Cancun and this is by far our favorite. In fact, our son had booked a different resort in Cancun in May for his honeymoon and we convinced him to change to Hyatt Zilara! Service was incredible and the staff aimed to please. I like that it had a good mix of older and younger couples and didn't try to appeal to a party crowd with loud music and pool games. If that's what you want, this is not the place. I loved that it was in the heart of Cancun and we were able to walk to an outdoor shopping mall one day and experience life outside the resort. We loved it so much, we decided we'd come back once a year if even for a few days. Southwest just started flying there and offers a nonstop flight from Austin that is only a couple of hours long, so that's a nice perk if you live in South Texas! My only complaint was that we were told at check-in that two of the restaurants required reservations and it would be wise to make them within 24 hours of arriving. When my husband went by the front desk the next day (within the 24 hour range), one was completely booked and the other one only had a 9 p.m. opening. Yikes! Next time, we will book our reservation at check-in!
Genuine Hotels.com guest review
3 night romance trip Jan 17, 2015
A Traveler
US
4.0 / 5Excellent
"Very Nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Food was good except for the Tapas Cafe; There were exercise machines broken in the Exercise Area also.
Genuine Expedia guest review
Other trip Jan 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Exceptional experience."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Hyatt Zilara was the most beautiful hotel I have stayed in a long time. Everyone was welcoming and incredibly friendly. The view from our room was captivating. We would like to give a proper thanks to Luis in the front desk and Astrid at concierge services. They were not only extremely helpful but they they made the stay at the hotel that more special.
Genuine Expedia guest review
Other trip Jan 21, 2015
A Traveler
US
5.0 / 5Outstanding
"One of the most luxurious hotel ever"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is one of the best hotels I ever stayed.. Let me start from beginning.. We were on our honeymoon. I had booked hotel through expedia for great deal for 11 days. After reading older reviews, I wanted to have room on higher floor. So I had called the hotel 10 days before the day to request that and to request if they can put up some wine and roses in our room on arrival as we were on our honeymoon. When we arrived, they greeted first with a drink and cold towel (as its quite hot there). Then they assigned a room to us. But it was on lower floor. So i asked that we have requested room on higher floor. So they changed it to the one on higher floor. When we went into the room, the view is breathtaking. Awesome blue water and clean beach.. But we were bit disappointed as there was nothing special put in our room. So we hit the pool and decided to get some sun. After we came back to the room, it was perfect romantic atmosphere. The bed was decorated with origami and rose petals. There were candles in the room and also roses in the hot tub (Every room has a hot tub). It was perfect setup. About the room: Its quite specious... the shower is amazing.. it has 4 shower heads from different angles plus overhead shower. Also it has extra hand held shower. Two people can easily take shower in it at time. Service: Amazing and super friendly staff. even if you are sitting by poolside they check with you if you need anything..
Genuine Expedia guest review
Other trip Jan 20, 2015
Aditya
US
5.0 / 5Outstanding
"amazing, relaxing, beautiful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
first time in Mexico this was the best resort I've seen I would go back to cancun and that's the only resort I would stay . It was our 1 year anniversary and everything was just awsome from the food,room,the staff,cleaning, pool, bars, view, to mush to list its just amazing !! We will be back only to this resort
Genuine Expedia guest review
Other trip Jan 20, 2015
sam
US
5.0 / 5Outstanding
"Beautiful hotel with great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great experience from the moment we got to the hotel until the moment we left. The beach cabanas were very comfortable and the beach was very nice. Everyone at the hotel was friendly and welcoming. We will definitely be returning.
Genuine Expedia guest review
Other trip Jan 18, 2015
Kim
US
5.0 / 5Outstanding
"Vaca 2015"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I traveled together for the first time to Cancun. Wonderful time. We would definately do it again.
Genuine Expedia guest review
Other trip Jan 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Always on top of it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My husband and I were at Hyatt zilara for 5 nights and 6 days. We got to the resort at around 11:30AM and they werw able to check us in right away, which was nice because we didnt expect to be checked in early. The room is spacious and well designed. The view from our oceanfront room was spectacular. All rooms seem to be facing the ocean so I dont think there would be a huge difference even if it were an ocean view room, thought we did enjoy our dinner at chef's table which is only for oceanfront and up. Housekeeping was also on top of what they do. Came very frequently, but never ran into us. We never lacked towels or any other amenities. Pool was very nice too. All hotel staff were super courteous and friendly too. The shows in the hotel lobby were very entertaining too. Definitely would come back!!
Genuine Expedia guest review
Other trip Jan 18, 2015
Angel
US
5.0 / 5Outstanding
"WOW!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From the moment we showed up to the moment we checked out, the service at this hotel was phenomenal. We were escorted in to the check in area, given water and given a cool, wet towel. Our room was visited at least 3 times a day for cleaning, turndown service, and restocking of the mini bar. There were servers in the lobby, at the pool, and on the beach to bring you drinks. At the restaurants there were multiple people to make sure you had drinks and a clean table. We did not upgrade our room so there was one restaurant that we could not go to. Other than that, there was plenty for us to eat and drink. There are 5 restaurants, and multiple bars as well as a coffee shop off the lobby. The food was very good. And the drinks were top shelf quality. The grounds were clean. There was plenty of room to spread out at the pool or on the beach. We felt like a king and queen!!
Genuine Expedia guest review
Other trip Jan 14, 2015
Chris and Dan
US
5.0 / 5Outstanding
"Good work"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very good hotel for an all-inclusive , very up -today with friendly stuff, clean and always the service is available 24/7. Close to malls and to restaurants if you want to walk around. All the rooms have ocrqn view.
Genuine Expedia guest review
Other trip Jan 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel and location with many amenities."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is our second visit to this hotel, but our first since Hyatt acquired it. We really love the relaxing environment, the food options, the beach service, the nightly shows, and the terrific staff.
Genuine Expedia guest review
Other trip Jan 12, 2015
Tom
US
5.0 / 5Outstanding
"AS GOOD AS IT GETS!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel staff were as good as you can ever have!!! Very attentive, super friendly, made you feel at home!!!
Genuine Hotels.com guest review
2 night trip with friends Jan 5, 2015
Durl
US
5.0 / 5Outstanding
"Pleasant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staffs were pleasant and friendly. Only taxi from airport to the hotel was unpleasnat and rip off experience, but nothing to do with this hotel. I wish drinking options include more variety, but other than that, great experience of staying here.
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place! Loved the overall feel of the resort and the food was great! Can't wait to go back!
Genuine Hotels.com guest review
3 night romance trip Jan 2, 2015
Pamela
US
5.0 / 5Outstanding
"Overall excellent!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I would definitely recommend this hotel for a stay. I originally booked this hotel from a recommendation from a friend because I wanted a "sure thing awesome vacation". The only thing that I would change is the outdoor/Swim-up bar. The drinks were most often made incorrectly and one bartender (Antonio) would consistently leave tour drink far enough back so you had to get out of the water to get it every time. Otherwise the staff and facility was awesome! We will go back!!
Genuine Expedia guest review
Other trip Jan 11, 2015
Nebraska
US
4.0 / 5Excellent
"Great last minute vacation!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
For the money...... you really can't beat it. Girlfriend and I booked last minute. The food was good, large pool, cabanas were comfortable. Didn't like the fact that people save their cabanas with books and towels at 6 am but no biggy. The hotel could offer a few more outdoor activities but it was still great. TOP SHELF BOOZE at the main bar!!! Game room was also very accommodating with 24 hr food/drink self-serve. Also, pretty good location.
Genuine Expedia guest review
Other trip Jan 11, 2015
RJ & H
US
3.0 / 5Good
"Hyatt has work to do!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Suffice to say, the employees must not be happy as their lack of enthusiasm is a true reflection. The pleasant ones were Selene, the Bell Captain and the coffee shop employees, that is all! The food and service is awful at Pelicanos. The service was horrific at Maria Marie. We stayed here based on reviews and although we got an apology for our bad service, we won't be back when and if we return to Cancun.
Genuine Expedia guest review
Other trip Jan 11, 2015
Dean
US
5.0 / 5Outstanding
"Holiday relaxation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything about this all-inclusive hotel/resort was fabulous! Will be back.
Genuine Expedia guest review
Other trip Jan 11, 2015
Deb & John
US
5.0 / 5Outstanding
"You won't be disappointed!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This resort was fabulous. I have stayed at several all-inclusive resorts where the food and drinks were not up to par. Can't say that here. Top shelf liquor and they even have liquor dispensers in your room. Dont be concerned if you are not able to get into Plate restaurant. The food is excellent in the other restaurants, even at the buffet restaurant.The resort is beautiful and the staff is friendly and courteous. I will definitely return to the Hyatt Zilara.
Genuine Expedia guest review
Other trip Jan 8, 2015
Carol
US
5.0 / 5Outstanding
"Great hotel next to water"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nothing you could ever ask for or want, been here twice and will be back
Genuine Expedia guest review
Other trip Jan 8, 2015
Jeff
US
3.0 / 5Good
"Reservation mistake"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
There's some reservation mistake... (1 day missed, so we had to go to another hotel...) But they didn't apology!! They just gave me 200$, that's all!
Genuine Expedia guest review
Other trip Jan 8, 2015
Yoddle
US
5.0 / 5Outstanding
"Amazing hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was absolutely beautiful. The staff was amazingly helpful and cheerful. The atmosphere was luxurious. The food was excellent. The views were spectacular. Really, there is no reason to stay anyplace else.
Genuine Expedia guest review
Other trip Jan 7, 2015
holly
US
5.0 / 5Outstanding
"#bestvacationever"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
me and my girlfriend just stayed there over new years and were there from the 27th-3rd and it was absolutely amazing. weather was perfect, couldn't have been any better time, hotel was the nicest ive ever stayed at and was top notch in every category other than Nye dinner food choice... a lot of people complained. I think when serving for that many people just keep it simple.... other than that it was the best vacation of our lives... big shout out to Rafael and Ivan at the pool. great employees and great people. the entire staff was very welcoming. I cant say enough good things of the Hyatt Zilara recommended to everyone!!
Genuine Expedia guest review
Other trip Jan 6, 2015
Jason
US
3.0 / 5Good
"Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Drinking wine in a plastic cup!! I don't think so. There was only good service around the pool but you must put a towel at six o'clock am. On the beach cabin 414 and the others the service was bad. (Corners and below the stairs). Food was bad with exception of the Asian restaurant. Security was to laugh about. The coffee corner was excellent. And last when you close everything on old years eve, than provide those information before. As well I didn't come to eat with others on the same table. This hotel is not for Europeans who like good food. The Spa was excellent.
Genuine Expedia guest review
Other trip Jan 6, 2015
Petrus
US
5.0 / 5Outstanding
"best all inclusive ever"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was excellent, Loved the New Year's Eve Party on the Beach!!! I can't say anything Bad about this choice.
Genuine Expedia guest review
Other trip Jan 5, 2015
Michael
US
3.0 / 5Good
"Great view, food and drinks. Shifty management."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Got there on Monday, they told us they were over booked and insisted on moving us (even though we were in a wedding) to their sister resort next door. They only offered a credit of $200 and later explained to us that it was only for the spa or room service. At an all inclusive resort, that's not very enticing. We agreed because we didn't want to spend our week of vacation arguing with hotel staff. The rest of the stay was great, beautiful view, great food and wonderful wait staff. I would go again in a heart beat, but would be ready to argue....
Genuine Expedia guest review
Other trip Jan 4, 2015
Adam
US
5.0 / 5Outstanding
"Fantastic"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Phenomenal experience from hotel location to activities and beyond.
Genuine Expedia guest review
Other trip Jan 3, 2015
Stan
US
5.0 / 5Outstanding
"Perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Huge pool, great variety of restaurant offerings, menus. We tried them all--Asiana, Tapas, MariaMaria, Pelicanos, the buffet. Loved the cafe with pastries, ice cream, sandwiches too. The game room, the nightly entertainment in the magnificent, open-aired lobby--everything was perfect. The staff aimed to please and pronto. Very relaxed. Very clean. Less than 10 years old and upkeep has been great.
Genuine Expedia guest review
Other trip Jan 1, 2015
Carolyn
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic hotel. Friendly staff, tons of activities, good food, and lots of fun to be had.
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"What an Amazing experience!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From the time we set foot in the Hyatt Zilara to the time we left we were treated with courtesy and kindness and genuine hospitality. From Rocio who checked us in to Moses and Guadalupe who made sure our drinks poolside stayed fresh and full to all 6 restaurant's staff who were amazing to the cleaning staff that took care of our every need it was a true 5 star experience. All 6 restaurants were fantastic. The food was fresh and the menus had a wide variety of delights. By far The Chef's Plate was my favorite. A 6 course meal served with absolute grace and flair. The Beach area was kept clean and free of debris. The room was immaculate and kept so by a wonderful cleaning staff. The turn down service in the evening with the scented oils were fantastic. The bed was comfortable and a good nights rest was had by both of us. The gift and jewelry shop in the lobby had good prices and unique items that were made by local artists with no hassle or high pressure like you get when you walk into the malls or flea markets in Cancun. Activities that were held Daily and nightly shows in the grand lobby were entertaining and gives people plenty to choose from. All in all this is a truly great couples retreat that made us feel welcome. I would recommend The Hyatt Zilara Cancun to anyone looking for a great vacation experience!
Genuine Expedia guest review
Other trip Dec 29, 2014
Michael
US
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was my first trip to cancun, and i will say i did not want to leave this beautiful hotel. The hotel staff was great overall, and the food was actually great. I have already started looking at a return trip to this hotel for memorial Day
Genuine Expedia guest review
Other trip Dec 28, 2014
Cedric
US
5.0 / 5Outstanding
"Excellent!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was excellent in this hotel. Room was super clean, staffs were nice, and pools and the ocean were amazingly beautiful. I would strongly recommend this hotel to my friends.
Genuine Expedia guest review
Other trip Dec 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Top Notch Location and Service"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Recently had a 6 day stay at the resort. The resort completely exceeded our expectations. The service was the best I've seen at an all-inclusive and the food, while still only good, was better than our previous all-inclusive stays elsewhere. I would highly recommend this hotel.
Genuine Expedia guest review
Other trip Dec 24, 2014
George P
US
5.0 / 5Outstanding
"Amazing hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved it! Can't wait to go back here! Nothing to complain about. Amazing room. Amazing staff. Amazing food. Amazing pool.
Genuine Expedia guest review
Other trip Dec 23, 2014
tasha
US
5.0 / 5Outstanding
"Great All-Inclusive vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was impressed with the service, the variety of food at the many restaurants and the willingness to get you whatever you want. We really didn't leave the place - it was great for a totally relaxing vacation. We didn't do any excursions on this trip so I don't know how those services are here, but saw many people organizing them. Would definitely recommend for a quick getaway.
Genuine Expedia guest review
Other trip Dec 23, 2014
Seneca
US
5.0 / 5Outstanding
"Nice hotel to relax and get married"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Event hough my stay was for one day here, everything about this place was great. The pools, bars, food, lobby show and staff were great. No complaints for me. Definitely a great place to relax.
Genuine Expedia guest review
Other trip Dec 19, 2014
A Traveler
US
4.0 / 5Excellent
"Overall excellent beachfront all-inclusive resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff is excellent. Food was very good though never seemed to have a good dessert for some reason which seemed odd. Rooms were excellent and the facility itself,also excellent. Great architecture and felt old school Mexico. The only disappointment we had was the entertainment...very weak attempts at a cirque de soleil type show. There is no night club if you like dancing and not one in walking distance from the hotel either. It would have been nice to have some background music at the pool during the day-they had two small speakers playing that you could only hear if you were at the very end of the pool covering about 25% of the pool area.
Genuine Expedia guest review
Other trip Dec 19, 2014
TonyC
US
5.0 / 5Outstanding
"Best hotel in Cancun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel's architecture suites and staff are world class! Beach staff, chefs and spa services are quality. I would recommend this hotel to anyone looking for a great all-inclusive experience.
Genuine Expedia guest review
Other trip Dec 15, 2014
Maxwell
US
5.0 / 5Outstanding
"vacation here changing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
coming here for 8 years used to be the royal cancun, new mgmt. is hyatt, the staff is the same very attentive polite and helpful. the menu is changing slightly use to be fresh ,now some things taste like fast food , mind you not all items if I want to eat American food I would stay home. some of the items waffles seem frozen no Mexican enchiladas or tasty Mexican food no taste to guacamole seasoning. in the site it states you can check in 48 ahead of everyone and pick your room if you pay more ,1st time since coming here I couldn't do it call hyatt they know nothing about this even though it says in their hotel room book, greeting for premier payers should have champagne and warm towelette never happened, states it in the book as well. rental of black car for quick trip anywhere got different answers from different people and different prices. I will be back hopefully the fix some of the things mentioned. overheard new chef had taken over. finally all the booze in the room is low quality. if you want to charge high prices you must make an effort to put the good stuff.
Genuine Expedia guest review
Other trip Dec 10, 2014
manny
US
5.0 / 5Outstanding
"The place to stay in Cancun!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My boyfriend and I had never been to Cancun before and before we went I spent plenty of time researching different hotels and we chose this one based on how great the location was, the amount of bars and restaurants it offered and that the price range was very reasonable for the amount of amenities it offered. As soon as we arrived, we knew we made the right decision. We felt like we were in paradise. The hotel is gorgeous. It has that beautiful spanish style look that has lots of red tones and spanish-style architecture and it's mixed with a modern taste too that I love,too, and overall you can tell the Hyatt is kept in great condition. The pool is long, warm and wonderful for taking a dip and just relaxing when you don't feel like braving the waves in the ocean and there's plenty of activities they do during the day that's fun and it gives you a chance to meet other cool people staying their too. The cabanas were my favorite place to be during the early mornings for reading and also for the evening when you wanted to enjoy the sounds of the ocean but also get some shade. The cabanas at the Hyatt were also included in your price too which was great because I know that other places charge a daily rate to use them. I also loved that there was so much space to lay out whether it was on the beach or poolside. You could always find a spot to sit. We thought the food was overall fantastic. I know some people are picky, but I felt that they had a wide variety of diff cuisines.
Genuine Expedia guest review
Other trip Dec 7, 2014
Vanessa
US
5.0 / 5Outstanding
"Nice Hotel on the Beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room overlooking the beach and pool was really nice. Plenty of places to lay around, whether on beach or at pool. Breakfast buffet had something for everyone. Lunch and dinner were OK, but not quite a Ruth Chris but didn't expect Ruth Chris either. (one is a little bit down the street.)
Genuine Expedia guest review
Other trip Dec 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful resort!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful resort with friendly, welcoming and helpful staff.
Genuine Expedia guest review
Other trip Dec 2, 2014
Allison
US
5.0 / 5Outstanding
"Would recommend this hotel stay -- second time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We visited with our two older kids and the staff and food is great (I have picky eaters). This is our second time visiting. We went over Thanksgiving this time (Feb. previously two years ago), so the beginning of the Cancun visiting season and it was very windy, but the hotel was another great experience. If you're looking for a late night party night, you need to go off property. There is a show at 8 PM every night, then a band in the lobby bar from 9-11 and then basically lights out at midnight. There is a 24 hour game-like room with three large TVs, pool and ping pong tables, darts and food with a self serve stocked bar area. Only thing I would change would be to have better wine (they do have paid bottles of wine in the restaurants). Asian restaurant was great (the only one you need to make reservations at if you want them to cook in front of you, but you can still go and seat in another room without one, but you might wait. The buffet called Spice is perfect -- lots of choices for all meals.
Genuine Expedia guest review
Other trip Dec 1, 2014
Karin
US
5.0 / 5Outstanding
"Every room have nice beach view, and easy approach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great holiday in ZILARA.Except room service, maid suddenly, oftenly come to check service. That was some trouble for us.
Genuine Expedia guest review
Other trip Dec 1, 2014
Sermina
US
5.0 / 5Outstanding
"Great entertainment, great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is very nice. Adults only makes it a plus. No kids running around. Beautiful entrance. You feel welcomed right away. Room was really nice. Room service was the best. Restaurants were really good. Waiters very professional . The only thing I will say is, I did tell them I was on my Honeymoon. They said they will have something for me in my room the following day. Which I did not. I did end up changing rooms, but still should be on file that it was my Honeymoon . I would of expected flowers or something special. But nothing like that bUT overall, everything was fantastic
Genuine Expedia guest review
Other trip Dec 1, 2014
roxy
US
5.0 / 5Outstanding
"High quality and good service.."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice staff and good facilities, not crowded. Many honeymooners, especially from Asia, Korea, Japan, China. Good restaurants with excellent foods and service.
Genuine Expedia guest review
Other trip Nov 30, 2014
John
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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