"Very over priced for the lack of quality!"
This resort is branded as Hyatt but in nowhere near the quality. Food is mediocre at best. Room service brings incorrect food and never comes back, as promised, to correct. Service is poor. Management is unresponsive.Genuine Hotels.com guest review
This was a birthday/anniversary trip with my wife. Right from the start, if you want something, ask for it, and they will get it for you. The concierge all spoke great English and were very accommodating. Splurged and upgraded to the swim up suite and over the next 5 days I would say it was very worth it. As a matter of fact we spent more time in our […] room, or just outside on our personal pool terrace than anywhere else on the resort. We are not party people (as least while on vacation) so this was exactly what we wanted. We had breakfast in the room everyday. Lunch at the beachside restaurant, and dinner at one of their awesome dining options each night. The food was amazing. And the staff was very encouraging that you indulge and try another app, or have another drink (although we don't drink with a pregnant wife). It was a great vacation! If there is one thing my wife and I were surprised about (although we probably shouldn't have been) it was the amount of partying that was going on. I play music for a living and am not at all turned off by this, but was simply not expecting granny to dance on the bar. She did. It was funny. However, it was an even mix of low key guests and high energy guests. If you want to party, stay at the bar. If you want to relax, find a cabana on the beach. I will go back to this hotel and I will make sure I have the swim up room. For the few extra hundreds, it was what sealed our enjoyment of this vacation experience. Read moreGenuine Hotels.com guest review
Great food but need more sea food. clean beach and hotel.Genuine Expedia guest review
"Classy and Relaxing"
As a single traveler, I absolutely loved this hotel and vacation. The room was very nice and the hotel is beautiful. The service anywhere at the hotel or beach is superb.Genuine Expedia guest review
"Very nice hotel, very close to the beach."
Enjoyable experience at the hotel with very helpful staff. On a wonderful beach, almost nice enough to make you forget about all of the airline problems and the battle to get clear of the time share sales people who ambush you at every opportunity, literally inhibiting if not preventing you from finding your way to and from your hotel and the airpo […] rt. Read moreGenuine Expedia guest review
You better get there early to check in or your room type may not be availableGenuine Hotels.com guest review
My husband and I stayed five days and four nights and loved every minute. The hotel was immaculate, the food was delicious, our room had a gorgeous view and was kept clean and stocked with beverages daily. The staff was so kind and made us feel very cared for. Would recommend the Hyatt Zilara to anyone looking for an all inclusive getaway in Cancun. […] You won't be disappointed. Read moreGenuine Expedia guest review
"Vacation with my sister"
The staff was amazing. So very nice. We were pleased that we didn't have much of a language barrier. The food was great!!! Over-all a wonderful tripGenuine Expedia guest review
"Excellent hotel on the beach"
Everything is excellent.beach rooms lobby bar everything it's goodGenuine Expedia guest review
Beautiful, adult-only, awesome facilities, wonderful food!Genuine Expedia guest review
"Best hotel ever"
Service is excellent , food great,rooms super comfy ,entertainment superb. I will recommend this hotel to all my family and friends!Genuine Expedia guest review
"Best Vacation Experience Ever"
From the time we walked in until the time we left the staff and facility was extraordinary. We ate like pigs, slept like bears, and partied like rock stars. In the words of Arnold " I'll be Back "Genuine Expedia guest review
Great all-inclusive resort with a large pool and excellent beach.Genuine Expedia guest review
"Extremely luxurious beautiful beach palace"
The pictures on the website do not do this place justice. It is much more beautiful once you are there in person. From the moment you arrive all staff members warmly greet you and try to spoil you. The building itself is absolutely stunning, but the real treat is the wonderful service you receive from the staff. The swimming pool was great! Infinity […] edge, swim-up bar was really fun. The spa was very modern and transports you to another place to just forget everything and relax. The massage therapist Samuel did a great job. The coffee shop is a really nice place to just stop by and order a frappaccino or coffee, tea, snacks, or anything else you like. All the restaurants have really delicious food and great waiters. Pelicanos and Asiana have really exceptional food. You can also purchase extra activities like scuba diving, parasailing, snorkeling, jungle tours, etc. directly outside at the pool. All in all, it was everything I dreamed Cancun would be and I can't wait to go back. Read moreGenuine Expedia guest review
From the day we arrived To the day we left we were provided with exceptional service. This is our 7th time at this resort and the first since switching to Hyatt and we absolutely love everything about it. Truly 5 star service, dinning, and accommodations.Genuine Expedia guest review
Excellent hotel... Al the facilities, including the beach are great! food was also delicious. Excellent hotel for Couples.Genuine Expedia guest review
Overall, I'd be satisfied with this hotel only because of Expedia time sale prices. Hotel itself was bit aged I felt. Staffs were nice but forgot many things.Genuine Expedia guest review
"Good hotel, great food"
Much of the hotel is excellent - although the initial "welcome" and the hotel staff's offer for services or upgrades at the hotel was way over the top for an upmarket property. But this was all made up for by the location of the property and its food quality.As a suggestion, the hotel needs more dining options or more dining in the "speciality" restaurants […] it presently operates. Spa and its staff are great. Coffee shop needs to have much better quality of coffee and coffee options aka starbucks or equivalent. Read moreGenuine Hotels.com guest review
We had a great time and would definitely go back. We went with our friends who had been here before and they liked it well enough to return. We were very impressed.Genuine Expedia guest review
"Wonderful place to stay!!!!!!!!"
I will start by saying the staff is amazing!! Everyone is so polite and kind. The view from the rooms is more than amazing!! If you want an all inclusive, this is your place!! Be sure and use the spa steam room and sauna! It's a great perk of staying here. Love the hyatt zilara!!!!!!!!!Genuine Expedia guest review
Excellent hotel if you are looking to stay in the Cancun area. Staff is extremely attentive, friendly, and respectful. They go above and beyond to take care of your needs and wants. The food is delicious both at the table restaurants (make reservations) and at the buffet. It is not a regular buffet; it is a cook to order buffet. If you are looking for […] a relaxing vacation (beach & pool), you don't need to leave the hotel. If you want nightlife, the nightclubs are very close. There are also half day and full day excursions that you can take from the hotel if you want to explore the areas around. Read moreGenuine Expedia guest review
"Very nice resort with great amenities"
My wife and I stayed for 7 nights at the Hyatt Zilara, when we go back to Cancun we will definitely be staying here. The room was amazing and there were a lot of different food choices. One of our favorite parts were the beach cabanas, where you could relax in private and order drinks on the beach!Genuine Expedia guest review
"Beautiful hotel, great staff, decent food, but...."
The hotel was beautiful and the staff was wonderful. The food was pretty good as well. The only bad thing was that someone came in our room and stole my wife's brand new workout shoes and $100. We told the front desk, but didn't want to wait forever to file a police report. I read about this on a couple other reviews as well. It would be 5 star if they […] could keep the maid service from stealing from their guests. Read moreGenuine Expedia guest review
Awesome place! Great staff, food, beach and entertainment.Genuine Expedia guest review
"Nice hotel, but hotel activities is just ok"
Overall the hotel is very nice and clean. Upon our arrival, the concierge sounds very professional. However, most of the info she provided was WRONG. 1st she told us on thursday night ALL restaurants will be closed because we will meet at ballroom for a "all together dinner and show". Both the dinner and the show was below average, and we later found […] out there's other restaurant open...we should have left the ballroom and head to the restaurant for dinner on our own. 2nd, she told us there's no water sport provided at the hotel!!! We later found out we can check out the boogie board AND we can go to Aquaworld for a free kayak rental because we are guest of Hyatt Zilara all inclusive guests. Man, if we didn't go there to check for kayaking tour, we wouldn't know. 3rd, on the Hyatt Zilara website, there's scuba diving school for the guest...when we check with the hotel, we were told the school will cost $110/person. Then why they didn't say so on the website instead they make it sounds like complimentary. All the shows were okay...I understand we are in Mexico and supposed to learn their culture...but I guess they can make it more fun and entertaining. Now the room. The insulation was bad...I got woke up 3 times a night by people talking outside. At once, I got woke up by a loud noise (sounds like breaking glasses), later found out it was people getting ice from the ice machine near our room. Read moreGenuine Hotels.com guest review
Took the shuttle from the airport for $16 USD/person to Zilara, staff at the lobby was welcoming (brings you towels, water) despite we waited for 15 minutes to be checked in. Andrea, the concierge, was friendly but not helpful. She didn't mention about the spa promotion, special lobster dinner and shows which they have every night at 8pm in the lobby. […] We stayed on the 7th floor above Pelicanos, had a nice overall view of the ocean and pool area though it could get quite noisy at times. So ask for a room on the quieter end of the hotel. It took the bus boy about 15 minutes to bring up our 2 pieces of luggage which I could have carry it. Getting a cabaña by pool side will be an issue unless you wake up 5 AM or tip the butler $$ to rsvp a cabaña for you. Do not expect the hotel to enforce any rules because I see the same problem everyday. guests will leave their belongings and towels at the cabaña all day. Make sure to rsvp prior to your arrival for restaurants like Maria Marie, Chefs plate and Asiana. Noe at Maria Marie was great,served us with a professional attitude and smile. Zilara is not close by to most tourist attractions, but if you are looking for a resort to relax, enjoy the sun with adults only, this will be it for you! Bring tons of dollar bills or pesos as the exchange rate at hotel is $1 USD to 10 pesos. Read moreGenuine Expedia guest review
We had a 7 night stay for our wedding anniversary. It was a very pleasant experience and the food and staff were great. We would definitely go back againGenuine Expedia guest review
"Nice hotel right on the beach."
Great staff and accommodations. Wonderful time and weather. Nice activities and restaurants. Will come again for sureyGenuine Expedia guest review
The hotel boasts an excellent location on the Cancun beach. Rooms clean and comfortable, especially nice are the ones that face the sea. The hotel has three restaurants, three of which we visited. One is open to the sea and is pleasant to dine. Others are closed. The cuisine is nice, capable of satisfying seafood and meat lovers. However, the choice […] of salads is limited. The hotel is surrounded by multiple swimming pools, some adjacent to the car, which allows people to soak inside out. The beach is very nice:white sand. Sun beds and cabanas are available to rest and lie in the sun. The area has a shopping center and restaurants, that can be reached on a taxi. The staff is attentive and responsive. In the evening the hotel offers an entertainment program, but there is always an option to stroll on the beach at the rim of the water. Excellent stay for a vacation. Offers trips to touristic destinations. Read moreGenuine Expedia guest review
"Beautiful view of the beach."
Beautiful view of the beach/ocean. The hotel was very classy, but comfortable too. The staff were exceptional. They were friendly and happy to accommodate requests. The food was delicious. The best rib eye ever at Pelicanos. Also, a delightful dining experience at Marie Marie with remarkably talented musicians and singers. The massages were the best […] we had ever had anywhere. We plan to visit again soon. Read moreGenuine Expedia guest review
"Pretty hotel in cancun. Great beaches."
Hotel was clean. Offers great service. Beaches are beautiful. Nightly entertainment is very nice. Coffee shop is great. Food was good. Would recommend as a sure good stayGenuine Expedia guest review
Beautiful rooms, great pool and beach area with lots of chairs and beds. Staff was AMAZING- if management is reading this, Ilias in the Asiana restaurant was an amazing waiter. Restaurants had good quality meals and room service and the coffee house were a great extra convenience. I would definitely stay there again. Get a room with a balcony- the view […] is breathtaking :) Read moreGenuine Expedia guest review
"Great place with a few issues."
Hotel and beach were beautiful. Met a lot of great staff and guests. We had several items stolen. Cash machine broke down so I did not have cash to tip some staff. Pool closed earlier than posted time so staff collected our belongings from our cabana while we were in the pool. Food was generally very good with attentive staff. I would still go back […] because pros outweighed cons. Read moreGenuine Expedia guest review
"Hyatt Zilara July 2014"
Our third stay at this resort, first since becoming Hyatt. Very few changes noticed since last stay (a good thing since we loved it both previous times there). Resort in tip top shape and service is outstanding - with many of the same personnel there from our last visit 2 years ago. Will definitely return.Genuine Hotels.com guest review
"Hotel was wonderful - staff, beach & drinks!!!"
From check-in to check-out our experience at this hotel was incredible! We did not leave the property but one night to have dinner at Margaritaville, which was in close walking distance. The staff in the hotel, on the beach & at the restaurants were amazing, friendly & attentive, always willing to help with anything.Genuine Expedia guest review
"First time in cancun"
Had a great experience at the Hyatt zilara.love the room view and also the beach was great.the pool was a bit to warm. Overall it was a good experience .Genuine Expedia guest review
One of the best places in Mexico, food, and drinks nothing but the best around the world. I wish had more seafood selection. The staff was WonderfulGenuine Expedia guest review
"Beautiful ocean front views from all rooms.."
Upon arrival at the hotel, we where given a drink and a wet face towel, nice gesture, since it was so hot.. But we have to wait seating in a bench at the reception area for almost an hour..people checking in was the slower process I have ever seen..when it was our turn, we just want it to get out of there and go to our room, so we cut short on the intro […] and whatever it is they where selling there. On the other hand, we got no info about the hotel and facilities, where is everything, whats included in the "all inclusive" and things like that, I figure, they could tell we weren't going to listen to the sales talk and they didn't bother..that was disappointing, because we found things ourself the hard way…like the reservation at the restaurants..we came down to the reception following morning to reserved a table in any of the 3 good restaurant, and where told it was no table available at any time in any of the restaurants any of the days we where there…so I ask how come is nothing available, do people reserve online?? they say no, you can't do that, you need to reserve once you here, upon your check in, so I was there, following day and they had nothing…that was VERY disappointing, we ended up eating at the other two places, Pelicans and Spice, which was nothing to rave about…also the cabanas by the pool area where taking by 7:00am, the first day we went down about 9:00am and it was nothing available, you have to go get yours early and then go get breakfast. Read moreGenuine Expedia guest review
"Beautiful hotel, terrible service."
Came for a relaxing vacation as a bachelorette get away, just me and the future bride. After requesting 2 beds numerous times, we were still given a long bed, with the option of rolling in a cot.... When we asked how this could happen since I had specifically asked 3x before arrival.. They rudely told us that this was a couples hotel so they don't have […] many double rooms. I never saw it advertised as a couples exclusive resort so didn't think that would be a problem but according to them we should've expected it. Ok. Upon arrival the first thing we looked to do was to make reservations for dinner.. They told us everything was booked! How can that be possible? We arrived on a Thursday and weren't able to get reservations until 10:30 Saturday!! Not sure how they could expect us to eat at the buffet or room service the whole time!!! Half of the reason you go to these places, and why I picked this particular one was to enjoy the restaurants. On top of all of that we had some of the rudest wait staff I've ever encountered. After forgetting my drink the waitress at the pool actually asked me to go pick up some others peoples empty cups and bring them to her. I should've known I had a very simulate experience at the Hyatt Ziva in cabo. I should add that both resorts are beautiful, and a lot of the staff are amazing! Read moreGenuine Expedia guest review
Beautiful hotel with a very nice pool and beach. We had a very enjoyable stay. The beach cabanas are very useful in the heat. Great hotel staff.We liked the entertainment as well.The specialty restaurants offered variety of delicious dishes.Genuine Expedia guest review
"NO COMPLAINTS HERE"
We stayed at the Hyatt Zilara July 17th through July 21st. The hotel is beautiful! The beach is perfect! The staff is superb! The service is impeccable! I can't wait to return! Just GO... you'll see. :)Genuine Expedia guest review
"Great resort and staffr"
Stayed July 20th thru 25th. Great location in hotel zone. Plenty of activities, great food options, 4 restaurants. We enjoyed spice buffet at breakfast. Great omelettes! We enjoyed hibachi grill at Asiana the best. Also ate at Marie marie restaurant and pelicanos. Shows were great in hotel lobby. Wonderful ocean front premium suite with balcony. Staff […] members to mention, Mario welcomed us, Moises at beach bar and all the staff at Spice! We had great massage at spa. Read moreGenuine Expedia guest review
After searching for months, we have decided to stay at Zilara. Almost everything was PERFECT, the bed was very uncomfortable but other than that it was beautiful. Staff was absolutely nice, great customer service and most of all beautiful room. I told the concierge that it was our wedding anniversary , when we came back from our tour on our 2nd day, […] hotel decorated our bed with roses... it was so beautiful and thoughtful. I wasn't expecting it. I will come back to this hotel again and again. I highly recommend this hotel to anyone.... Read moreGenuine Expedia guest review
"Amazing Mexico Experience"
From the beach to the staff, the pool to our room, and the entertainment to the food, THIS PLACE IS AMAZING.Genuine Expedia guest review
"felt like a princess"
We came for our anniversary i will recommend this hotel to everyone i know and we will be back next year!There is not a single hotel in the US you can stay at even if you were to pay 3 grand a night to receive the kind of service we received at this place. I have never met such caring and thoughtful staff before. I highly recommend a massage especially […] by Mariel she gave me the best massage i have ever received and i use to get one every week while i was pregnant , so i can tell a great massage;I also loved the opera night they had at the Maria Marie , such elegance and just a beautiful performance while enjoying our filet Mignon dinner.The waves were a bit choppy but the water was warm and gorgeous. We had such good service by the staff attending to our needs on the beach. Also the room service 24 hour staff was so wonderful they will bring you steak , cheesecake whatever you want 24 hours a day. The room was wonderful and so clean , they would make sure to even do an evening refresh of the room. However my only room complaint would be the bed was a little firm and uncomfortable to what I'm use to. If you want elegance but fun , you must stay here! Read moreGenuine Expedia guest review
"Beautiful Place -- Customer Service Could Improve"
First, Caution: I searched for a room for 2 adults and booked based on results hotels.com displayed. When I went to check-in, my reservation was only for 1. Beware of hotels.com showing results that are not in line with what you searched for. The hotel was beautiful and the food was very good. It was not the level of "all inclusive" service I would […] have expected. Nickled and dimed to call to reserve a shuttle back to the airport. Long, drawn-out check in and check out. Unaccomodating hosts at the restaurants. Great if you can get a deal, not worth big bucks. Read moreGenuine Hotels.com guest review
Everything about this hotel was outstanding from the room, food, staff, location, service, cleanliness etc. You name it it was fabulous!!Genuine Expedia guest review
"It was fantastic"
Truly enjoyed it, cant wait to go back. The staff were great.Genuine Expedia guest review
"wonderful service & ocean front."
We ( my twin & I) have been staying at this hotel for the past 6 years.Best service ever from all the personel. Gazil.server for breakfast & lunch is just great. plan to go back next year. Jean & Joan.Genuine Expedia guest review
Had a beautiful time while staying at this gorgeous resort! From the decor to the staff, this place was very impressive. We came here with no expectations and when we arrived to the front lobby we were amazed how beautiful this resort was! And when we entered into our Premium Ocean View front room, we were blown away!! I couldn't believe how immaculate […] the room was. Beyond our expectations. The whole entire hotel staff were very polite, respectful, and friendly too! They always made sure if we were taking care of or satisfied with their services. Food was amazing! Awesome Buffett! Also, Make reservations Maria Marie! Great swim up bar, pool was great too. Music bands were awesome!! We danced every night! Read moreGenuine Expedia guest review
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