All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
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Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500, Mexico, ‏‎866-539-8122
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4.7 / 5Outstanding

Score breakdown (from 699 reviews)

Average rating for:

  • Cleanliness
    4.9
  • Service
    4.7
  • Comfort
    4.7
  • Condition
    4.8
  • Neighborhood
    4.6
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5.0 / 5Outstanding
"Perfect trip to cancun!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was amazing!! I'm going to plan a trip here every year! The hotel was beautiful, beach and views were amazing! I recommend this hotel 100 percent!!
Genuine Hotels.com guest review
3 night romance trip Jun 14, 2015
Michele
US
5.0 / 5Outstanding
"6 star!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Outstanding service and resort!
Genuine Hotels.com guest review
2 night romance trip Jun 5, 2015
David
US
5.0 / 5Outstanding
"Best Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our stay at Zilara was amazing! It is by far the best hotel we have stayed at in Cancun. It is absolutely beautiful! We can't wait to go back!
Genuine Hotels.com guest review
4 night romance trip May 16, 2015
Sandra
US
5.0 / 5Outstanding
"Awesome service!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our favorite Cancun place, my husband & I go every year!! We absolutely love! The service is amazing...we love seeing the same great employees every year!
Genuine Hotels.com guest review
4 night romance trip May 4, 2015
Amy
US
5.0 / 5Outstanding
"nice stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
very good++++
Genuine Hotels.com guest review
2 night romance trip May 8, 2015
gonzalo
US
5.0 / 5Outstanding
"Excellent All Inclusive - great for couples"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent stay at the Zilara. The property is fantastic. We stayed in an ocean view suite with a jetted tub (facing the ocean). Service at the hotel was excellent. We enjoyed the spa, had a beachfront massage, which was just amazing. The one complaint would be the quality of alcohol that was provided in the room. It tasted really really watered down. Which is strange because the drinks at the bar and restaurant was great quality and expertly made. We had dinner at the Chefs Plate which was really fun. Good quality of the food and everything was presented really nicely. This is a great hotel for a couples getaway, if you are looking for a quite, the cabanas on the beach were awesome.
Genuine Hotels.com guest review
3 night romance trip Apr 24, 2015
Mohamed
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was excellent. Service was excellent. Food was excellent.
Genuine Expedia guest review
Other trip Mar 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel...pool and beach easily accessible"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff very attentive and personable. Nice to have cabanas and chairs poolside and beachside available. Mr Magic is awesome for mid day water aerobics...wish there were more interactive activities for patrons to attend while on resort. Next time I will get a swim up suite...they are only avail with king beds.. The spa is amazing Never left the resort ...will definitely be back
Genuine Expedia guest review
Other trip Mar 31, 2015
lisa
US
5.0 / 5Outstanding
"Relaxing paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I can not say enough about this hotel. My mom and I came here for a little get away from the snow in the Northeast. From the moment we walked in we were greeted with champagne and smiling faces. This hotel catered to whatever your needs were. We made reservations for Tappanyaki at Asiana (excellent) and for Chef's Plate (very different experience, I ate foods I have never eaten before, overall incredible). In the morning we would go to Spice which is buffet style and have mimosas with our omletes. We had a private beach cabana because of our room that provided shade when we needed it. The beach butlers were always around when we needed a cold drink as well. Our room was comfortable and clean. The rainfall shower head and jets were amazing. Overall the service and atmosphere was excellent.
Genuine Expedia guest review
Other trip Mar 28, 2015
Annie
US
5.0 / 5Outstanding
"Beautiful Hotel right on the Beach!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It had been 4 years since we have been back to the Cancun area, and the Hyatt Zilara proved to be an Excellent choice. Our room was exactly what we had hoped for. We had a corner suite, with beautiful views, and the room did not disappoint. The staff was so friendly and accommodating, I found it very refreshing. The pool and beach were great, the nightly entertainment was nice. We really enjoyed the nightly live music. We enjoyed all of the restaurants, and found them all to be good, but the Chef's Plate was by far our favorite. If you are looking for a relaxing experience, with Great service, not a party hotel, this is the hotel to stay at.
Genuine Expedia guest review
Other trip Mar 28, 2015
Kevin
US
5.0 / 5Outstanding
"Awesome hotel right on the beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed here for six days and loved every minute of it. Hotel staff was great, beach waiters were on top of their game, my drink rarely got empty, (just the way I like it).
Genuine Expedia guest review
Other trip Mar 27, 2015
A Traveler
US
5.0 / 5Outstanding
"beautiful hotel, great staff would stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Just a perfect adult get away. I would recommened to anyone
Genuine Expedia guest review
Other trip Mar 25, 2015
nick
US
2.0 / 5Fair
"My honeymoon was screwed up, due to this hotel..."
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
It was terrible hotel i ever seen Hyatt hotel in the world... terrible service & facilities I do not want to remember about this hotel...so now i have terrible memory about Canun too. My honeymoon was screwed up, due to this hotel... I'm not gonna choose all-inclusive option..terrible~!!
Genuine Expedia guest review
Other trip Mar 25, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is very beautiful and every room opens towards the ocean, which means phenomenal views. Every staff here is extermely helpful and friendly. The restaurants offer tasting food, my gf and I espeacially liked the dinner at chefs plate. In one word, perfect.
Genuine Expedia guest review
Other trip Mar 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Best vacation ever!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything and everyone associated with the Hyatt zilara made our vacation so memorable, the ocean was gorgeous, as was the view, food delicious, staff, especially entertainment staff always went above and beyond to do whatever they could for us. It was perfect!!
Genuine Expedia guest review
Other trip Mar 22, 2015
Mary beth
US
5.0 / 5Outstanding
"Beautiful resort on the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful resort on the beach in Cancun. This place is AMAZING- great staff, great food, beautiful resort with great service. Plenty of cabanas on the beach and by the pool for all. The rooms were both very nice, clean, with an incredible view!
Genuine Expedia guest review
Other trip Mar 21, 2015
Julie
US
5.0 / 5Outstanding
"Great place!!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Been here 5 times will keep going back, won't even consider another resort.
Genuine Expedia guest review
Other trip Mar 21, 2015
MIke
US
5.0 / 5Outstanding
"Service was amazing!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our vacation to the Hyatt Zilara was wonderful! Service was excellent from the moment you stepped into the resort. Highly recommend.
Genuine Expedia guest review
Other trip Mar 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Will be back..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice property, with a great beach. The pools are warm, and there is a very nice spa. Like most resorts, you should get up early to place your towel. If you want a designated beach cabana, that would come with a suite reservation, but check at check in too. The buffet is very good, but i'd skip the Mexican restaurant. The rooms are big and clean. Staff was very friendly and accommodating.
Genuine Hotels.com guest review
2 night trip Mar 11, 2015
Kristin
US
5.0 / 5Outstanding
"We will be back!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is beautiful!! Every room has a direct ocean view. The room was cleaned twice a day. The staff was very accommodating. They are very hard workers and work six days a week. They were friendly and most had an understanding of the English language. There is plenty of staff so you never have to wait for service. All the restaurants were great. I am not a fan of buffet's, but Spice had a great selection. The food was hot and constantly being replenished. Pelicano's is the outside restaurant. We had a wonderful hangar steak and red snapper for dinner on our last night. The drinks were very good. Our favorite restaurant was Maria Marie. If you go, make sure you order the vanilla soufflé for desert!! Phenomenal!!! There are plenty of activities by the pool. There are 2 pools. One where the activities are held and one if you just want to relax. There is a swim up bar and butler service all around the pool and the entire length of the beach. The swim up rooms have direct access to the pools and have great ocean views.
Genuine Expedia guest review
Other trip Mar 18, 2015
Cheryl
US
5.0 / 5Outstanding
"Amazing highly recommended!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Have been to several all inclusive resorts, sandals etc. this is by far the nicest. Staff so pleasant, location amazing, clean, awesome experience.
Genuine Expedia guest review
Other trip Mar 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
3 minutes to check into our room....2 minutes to get our luggage delivered to our room....1 minute to get ready to go the beach!! Excellent service...Excellent Food....Would go back in a heartbeat!!!
Genuine Expedia guest review
Other trip Mar 15, 2015
DyVonne
US
5.0 / 5Outstanding
"The best vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Second time staying at the Hyatt zilara cancun within 1 year and it was simply amazing both times. The hotel grounds are beautiful, the staff is wonderful and the rooms are so clean and comfortable. Traveled with my fiancé and we plan to come back very soon.
Genuine Expedia guest review
Other trip Mar 14, 2015
Molly
US
5.0 / 5Outstanding
"Great food, gorgeous beach....top notch!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Top of the line in Cancun! We didn't have one complaint. Rooms have beautiful views. We will definitely be back!!!!!!
Genuine Expedia guest review
Other trip Mar 14, 2015
Leah
US
4.0 / 5Excellent
"Beautiful hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Every employees in the hotel is very kind and keeps their smile when they meet us. Food is also good especially all kinds of grill. One thing that I want to tell you to avoid is Asiana restaurant. Japenese cuisine here is the worst among that I have seen so far.
Genuine Expedia guest review
Other trip Mar 14, 2015
Bostongom
US
2.0 / 5Fair
"Hyatt?"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
not a good experience! not enough entertainment! thanks god we come with our friend,
Genuine Expedia guest review
Other trip Mar 4, 2015
eli
US
5.0 / 5Outstanding
"Can't believe it was even better than last year"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Spent four nights at the Hyatt Zilara last year. Enjoyed the trip so much that decided to stay there again this year. So glad that we did as it was even better than last year! The service in every area is wonderful. The room size, the ocean views, the variety of dinner options and the top shelf liquor make it a 5 star hotel.
Genuine Expedia guest review
Other trip Mar 3, 2015
Jill
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We could not ask for a better beach resort experience. Fabulous. Our 3rd trip to this hotel.
Genuine Expedia guest review
Other trip Mar 2, 2015
laine
US
5.0 / 5Outstanding
"Great adult only hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
First time we have stayed at this resort. The staff works very hard and is overly accommodating, the service to the customer is great. Overall the hotel is clean and our rooms were as well, no issues on cleanliness. Most of the food we had at the various restaurants were good, but a couple of meals weren't great, overall food was above average. Pool facility with swim up bar was great and beach / ocean area was great also. Would recommend this place to anyone looking for a very nice adult only resort.
Genuine Expedia guest review
Other trip Mar 2, 2015
A Traveler
US
4.0 / 5Excellent
"Beautiful views, friendly staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Let me preface my review by saying that I am not an extremely picky person. We stayed 4 nights. Hotel was clean, staff helpful & friendly. The food and restaurant choices were disappointing. When we arrived, we were told that The Chef's Plate and Asiana required reservations. No openings at Chef's Plate until Friday when we would be gone. Only available at Asiana for Temppanyaki was at 9 pm on Wednesday, we arrived on Monday. Ate at Pelicanos for lunch--our waiter finally arrived while another waiter was taking our order. Food was tasteless. Asked our waiter for menu for dessert x2 before he finally gave menu. He never came back, so we left. Spice restaurant is typical buffet food--not bad. Maria Marie was awful--husband ordered Cornish hen & got 3 little wings & no breast meat (I thought they only had 2)! I ordered chipotle shrimp--so tough I could barely cut it with a knife, tasteless sauce. Asiana was wonderful. Food great, service great (ate here twice, only real choice). Met a couple who arrived after we did, and they said they got reservations at Chef's Plate and were given several choices of times. Went back to front desk, but they said that that was not accurate. Hmmm! Not sure if we needed to upgrade to get into this restaurant or what!! We were in room 304. Shows in lobby were good, hotel was quiet for sleeping. Our room was kept in a meticulous state by our maid. Lots of alcohol everywhere even in room. Would go back.
Genuine Expedia guest review
Other trip Feb 28, 2015
Mo
US
5.0 / 5Outstanding
"Perfect for Couples"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Perfeccto! Everything was top notch. Staff, food, all was 5 Star
Genuine Expedia guest review
Other trip Feb 23, 2015
Bill
US
5.0 / 5Outstanding
"Wonderful!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is beautiful. The staff is amazing. They are so caring and make sure you have a wonderful vacation.
Genuine Expedia guest review
Other trip Feb 23, 2015
Marna
US
5.0 / 5Outstanding
"it was fabulous."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff were kind and attentive. Nothing should be changed. The hotel is beautiful. The beach is perfect. Great location.
Genuine Expedia guest review
Other trip Feb 23, 2015
Barb
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Perfect! Awesome hotel and staff. No complaints everything was great.
Genuine Expedia guest review
Other trip Feb 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Amazing Hotel on the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A five start all adult all inclusive hotel where all rooms are oceanfront. Rooms were big, staff so friendly, food amazing at all restaurants and views breathtaking. Even the guests were incredibly friendly. Activities if you want them and lots of lounge chairs at the pool/beach to accomodate all guests. Food and drink were plentiful and top shelf.
Genuine Expedia guest review
Other trip Feb 10, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful beach and wonderful chairs and lounges at both beach and pool. Staff extremely friendly and helpful. Nightly show in lobby area a very nice touch. Wound go back again.
Genuine Expedia guest review
Other trip Feb 9, 2015
Sadie
US
5.0 / 5Outstanding
"Hyatt Zilara Perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From start to finish this was the best trip to Cancun so far! This was trip #8. Check in and out are a breeze. The food and drinks were great! The room was awesome! But most of all it is always the staff and excellent customer service that will give any establishment repeat business and multiple referrals ! We will return to this resort next year and have already been recommending it to everyone, including the folks we shared ground transportation back to the airport with, who did not have such pleasant experiences at their resorts!
Genuine Expedia guest review
Other trip Feb 9, 2015
debi
US
5.0 / 5Outstanding
"Sooper Trip!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Get a higher floor room! Rest of the things don't need feedback.. they are already perfect at this 5-star facility, including its location when compared to other resorts on the hotel zone.
Genuine Expedia guest review
Other trip Feb 6, 2015
30y old couple
US
5.0 / 5Outstanding
"Clean rooms and clean resort"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The resort was amazing. The food was great although the asian place was not very good. The entertainment was spot on. However it personally made me feel uncomfortable when the waiters or entertainers asked for tip. Tip should not be a much. The rooms were clean although the AC was not cold enough.
Genuine Expedia guest review
Other trip Feb 5, 2015
heidi
US
5.0 / 5Outstanding
"Best stay ever"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was our third stay on this property and I must say it was the best yet. Excellent in all areas except the check-in process. The personnel in that area just don't seem to "get it" so far as having a welcoming attitude toward their guests. Once that process is over though it's clear sailing for a wonderful week ahead. Will definitely return.
Genuine Hotels.com guest review
4 night trip with friends Jan 18, 2015
Chris
US
5.0 / 5Outstanding
"A great all-inclusive hotel on the beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A great all-inclusive hotel on the beach. Every room faces to sea. Play with waves in the sea and could swim if you are good at swimming. Our favorite is buffet with tropical fruits and healthy food. Lots free wines but we don't drink. Everyday there is show time. Definitely we will go back again!
Genuine Expedia guest review
Other trip Feb 3, 2015
5nightstay
US
5.0 / 5Outstanding
"WONDERFUL HOTEL"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
HAD A WONDERFUL TIME AT HYATT ZILARA. THE ROOMS WERE VERY CLEAN AND HAD A BEAUTIFUL VIEW OF THE BEACH AND OCEAN. FOOD WAS EXCELLENT AT ALL THE RESTAURANTS. POOLSIDE WAS VERY CLEAN AS WAS THE BEACH. ENTERTAINMENT EACH NIGHT WAS VERY GOOD. YOU HAVE A VERY DEDICATED STAFF!
Genuine Expedia guest review
Other trip Feb 3, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This place is sooooo awesome! The only thing I would say that might need some improvement is the Maria Marie's restaurant, it's supposed to be "Mexican" cuisine, but it's really not, this place should be more authentic, keep the level of elegance, change the food. All the other restaurants are awesome, my fave were Asiana, Pelicanos, and Spice! The natural fresh juices at Spice are amazing! I really like the entertainment every night! This place really wants to go above and beyond for the visitors! Overall it was an amazing experience! I loved this hotel!
Genuine Expedia guest review
Other trip Feb 3, 2015
Biquis
US
5.0 / 5Outstanding
"Loved this place!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Best experience. Best all inclusive. Treated so well and the staff are excellent. Very relaxing hotel if you want to have a chill vacation.
Genuine Expedia guest review
Other trip Feb 3, 2015
ashleyh
US
5.0 / 5Outstanding
"Amazing property and staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is wonderful. Even fully booked, you never feel overcrowded and there is a relaxed and quiet air about it. The staff are the best thing, and US hotels could learn a thing or two from the service provided here.
Genuine Expedia guest review
Other trip Feb 3, 2015
mmoa
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We love the all inclusive. Sandy Beach is excellent. Service fantastic. Jacuzzi and steam shower in our room was also great specially we can't enjoy the sea water due to its raging waves.
Genuine Expedia guest review
Other trip Feb 2, 2015
Juliet
US
5.0 / 5Outstanding
"Hotel staff need some training-"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The check in staff seem to think they are doing you a favour. They are not gracious, are barely polite and must have forgotten how to smile. Moreover, when I asked if it would be possible to check-in earlier than the 3 pm time, instead of smiling and saying "we will try our best, and we are sorry for any inconvience"- like others in my experience have done, they said (agressively) "your room is only guaranteed to be open at 3". Hmmm- is this a luxury Hyatt? Any questions I had were answered similarly. We also did not get the room we were told we would get (but no explanation was offered, though we asked). Singularly unpleasant staff. The rest of the staff were polite. In the restaurants, it would be good if the waiters did not behave as if their service depended on their tips. Please note: I travel frequently for both business and pleasure (all around the world).
Genuine Expedia guest review
Other trip Feb 2, 2015
A Traveler
US
4.0 / 5Excellent
"Beautiful Resort!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here 3 years ago, and loved it!! We said we would definitely come back again! We visited again in January 2015 and loved it!! This place is beautiful! The service is amazing, the pools are warm, the food is great, and the ocean view rooms are perfect!! Will be back!
Genuine Expedia guest review
Other trip Jan 30, 2015
Angie
US
5.0 / 5Outstanding
"Awesome adults only"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a short 4 night/5 day visit. Loved the adults only aspect. Beautiful resort on a nice beach. Daily entertainment was much better than at other resorts we've stayed. A bit far to walk to "party zone" in the evening, but a nice walk during the day. Only 2 cons: no food available outside restaurants (none at pool-drinks only) and everything shuts down relatively early, so you have to make your own party with other guests. Which was fun and easy to do! Oh and the margarita mixer left something to be desired- we stuck to shots instead......
Genuine Expedia guest review
Other trip Jan 30, 2015
Tracey
US
5.0 / 5Outstanding
"The only place I will stay in mexico"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I don't know why anyone would give less than 5 stars. This hotel is so nice I will be returning this year. Loved the food. Loved the coffee shop. Loved the staff. Loved the drinks. I have been to other hotels in Mexico and I will not go to any other hotel but this one.
Genuine Expedia guest review
Other trip Jan 30, 2015
liz
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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