"Best stay ever"
This was our third stay on this property and I must say it was the best yet. Excellent in all areas except the check-in process. The personnel in that area just don't seem to "get it" so far as having a welcoming attitude toward their guests. Once that process is over though it's clear sailing for a wonderful week ahead. Will definitely return.Genuine Hotels.com guest review
Hyatt has done this right! From the moment we stepped out of our taxi from the airport til our departure, everything was exceptional! We were warmly greeted, and though service was always available, we never felt intruded upon. The room and facilities are all wonderfully maintained. The restaurants offer delicious food and wonderful selections. The […] beach is simply breath-taking. We will definitely go back! Read moreGenuine Hotels.com guest review
"Just about Perfect!"
Awesome Place!Genuine Hotels.com guest review
"We will be back!"
We've stayed at other resorts in Cancun and this is by far our favorite. In fact, our son had booked a different resort in Cancun in May for his honeymoon and we convinced him to change to Hyatt Zilara! Service was incredible and the staff aimed to please. I like that it had a good mix of older and younger couples and didn't try to appeal to a party […] crowd with loud music and pool games. If that's what you want, this is not the place. I loved that it was in the heart of Cancun and we were able to walk to an outdoor shopping mall one day and experience life outside the resort. We loved it so much, we decided we'd come back once a year if even for a few days. Southwest just started flying there and offers a nonstop flight from Austin that is only a couple of hours long, so that's a nice perk if you live in South Texas! My only complaint was that we were told at check-in that two of the restaurants required reservations and it would be wise to make them within 24 hours of arriving. When my husband went by the front desk the next day (within the 24 hour range), one was completely booked and the other one only had a 9 p.m. opening. Yikes! Next time, we will book our reservation at check-in! Read moreGenuine Hotels.com guest review
"AS GOOD AS IT GETS!"
The hotel staff were as good as you can ever have!!! Very attentive, super friendly, made you feel at home!!!Genuine Hotels.com guest review
Great place! Loved the overall feel of the resort and the food was great! Can't wait to go back!Genuine Hotels.com guest review
Went down there for a wedding.. The place is amazing! I will definitely be returning in the near future.Genuine Expedia guest review
"Impeccable service in a beautiful setting"
From the moment our transportation arrived at the hotel, we were amazed. The service went beyond anything we expected. It is a beautiful hotel in a fabulous setting. Our room - the presidential suite - was immaculate. Everyone at the hotel bent over backward to fill our every need or want. Maria Maries had excellent food with service that was unsurpassed. […] The Chef's Plate seven courses were all delicious. My only complaint was having to leave at the end of our vacation! Read moreGenuine Expedia guest review
"Nice pool area.will,"
Will go back to this resort but only in summer months. To cloudy,rainy,cool ,and windy in November. PGenuine Expedia guest review
The resort was beautiful. The food and drinks were awesome. Live shows every night. Rooms were clean and as shown in picture. Resort was close to shopping. Beach was clean and the ocean was great to swim in. The only thing I had an issue with was the jacuzzi tub, the jets were too powerful and sprayed water all over the room everytime it was used. I […] stayed with a large group and they had the same issue in their rooms as well. Would definitely stay there if I go back to Cancun. This was my second trip to Cancun and this resort was much nicer than the one I stayed at the first time. Read moreGenuine Expedia guest review
"Nice hotel close to the beach"
Excellent experience, excellent food, , transportation, staff in general.Genuine Expedia guest review
My husband, and I traveled there for our honeymoon. We both had the best time ever. Staff, and service were all top notch, food was excellent, and the resort itself was pristine. We want to come back for our anniversary in 2015!Genuine Expedia guest review
"This hotel is located perfectly to everything!!"
This hotel is amazing the staff there is the friendliest. They will do anything for you, great food, drinks, and views of the water. I will be back to cancun and will be going to the same hotel!!!!jGenuine Expedia guest review
"Great Hotel and All Inclusive Experience!!"
The stay was excellent. The room was very clean and we had a beautiful view of the ocean. All the staff was extremely friendly. They include four bottles of liquor in your room as well as snacks and non-alcoholic beverages. Top shelf brands are also included in the package, you just have to request them at the bar. The buffets were delicious as was […] Pelicanos (the restaurant next to the pool). The swim up bar was great. Again, all the staff was very very friendly. The hotel is located about 1.5-2 miles from the downtown area (walking distance) and there are two malls in the opposite direction, also walking distance. The further mall (about 1 mile) includes VERY high end brands along with other more affordable outlets. There are also many outdoor restaurants. The hotel has their own brand for filtered water which is accessible at any time for those who are concerned about the water. It is right on the beach and there are plenty of cabanas to lounge at while sun bathing. We left our belongings at cabanas without worry while swimming or visiting the swim up bar. Highly recommended and we will be visiting again in the future! Read moreGenuine Expedia guest review
"Spectacular resort better than pics!"
We were impressed from the moment we arrived. Soaring lobby open to the ocean. Staff was professional yet with genuine warmth at all levels from gardeners to concierge. Jennifer at checkin, Hugo and Carlos at Maria Maria, Profirio at Chef Plate, Ricardo snd Guadelupe and many more. Beautiful buildings and grounds and pools. Pristine huge beach with […] plentiful chaises and cabanas. Compact but functional gym. Rooms amazing with custom architectural features and well executed space. Lobster dinner on beach w live jazz thumbs up. Chefs plate and Maria Maria thumbs up. Catch of day at Pelicanos terrific every day. The only small downside our upgraded room on 4th floor exposed us to lobby music and nightly shows even w door closed. Upside was we never missed a thing. This resort will not disappoint you. Designed to make you relax and appreciate the good life. Read moreGenuine Expedia guest review
"Beautiful ocean front all inclusive hotel"
I was surprised at how great the food and service was at the all inclusive hotel. 6 amazing restaraunts. All rooms are ocean front with great views! The alcohol selection in rooms and bars/restaraunts is excellent although occasionally wine costs extra. Beach is breathtaking! Cabanas are nice amenity. Nightly free entertainment like mini Cirque de […] soleil Read moreGenuine Expedia guest review
"Best hotel in Cancun!!!"
Fourth trip to Cancun, first time staying at the Hyatt Zilara. Hands down this is the best hotel in Cancun! We had an amazing vacation and will definitely be back next year. We traveled at the end of October and for the value you can't beat the all inclusive deal. The property is very well maintained and the building is in excellent condition. The staff […] was very eager to please and always courteous and friendly. Food was excellent, they offer many choices among several different restaurants. Our favorites were the buffet at Spice and the hibachi grill at Asiana. Jony the chef was a real character and quite entertaining. All rooms at this property are ocean front and the same size, so you never have to worry about facing a parking lot. The pool is huge and very clean, the beach is wide and has gorgeous white sand. I've read all of the reviews on this Hyatt and the very few negative reviews are not true at all, just written by an unhappy person with an axe to grind. You will not be disappointed if you stay here, it's amazing. Some of the things I noticed or did not notice at this hotel. There were no bugs or ants, unlike the other hotels I've stayed at in Cancun. It's obvious they spend money to spray and I did actually see them spraying the coconut trees. Everything is cleaned and kept up, the beach cabanas, the inside of the huge lobby was dusted and swept daily and the hotel furniture was cleaned. There is a show in the lobby every night and live entertainment afterwards. Read moreGenuine Expedia guest review
"Hotel right of the beach"
Friendly staff, great service, amazing food, comfortable bedsGenuine Expedia guest review
This hotel was amazing. From the accommodations, to the food to the actual staff - we could not have been happier. They go above and beyond to make you feel comfortable and entertained at all times. We booked a swim up suite, which was well worth the money as it allowed us the freedom to come and go as we pleased. The food was amazing. My husband is […] a chef and he was more than impressed on several occasions with the food. The quality and taste was great as well as the plating and presentation. The main lobby bartenders were amazing. They were fun and very attentive. As a family we are very familiar with the service industry and were blown away with how incredible this hotel was. We wil definitely be returning as soon as possible!! Read moreGenuine Expedia guest review
"Great resort with beautiful views and beach."
The staff was incredibly friendly, courteous and accommodating. The resort was beautiful - with something for everyone. The room was well appointed with amazing views of the beach and the Gulf of Mexico. We were very pleasantly surprised at the variety and quality of the food and drink. We enjoyed our stay so much that we are going back next year. The […] only drawback is that smoking is permitted in the outdoor public places. Being a non smoker and from the U.S. where smoking is prohibited in most public places, I found the smoke bothersome. Read moreGenuine Expedia guest review
"Excellent Place to rest and relax"
Totally relax vacation! Nice beach and safe place to walk in the nearby area. All staffs work very professionally and efficiently to maintain an excellent hotel environment.Genuine Expedia guest review
"Great Vacation spot"
If your idea of a great vacation is lying in a beach cabana while people wait on you bringing you tropical drinks than this is the place for you. The beach was beautiful. There were well choreographed shows in the lobby every night.The nightlife ends early but that was fine, we came back well rested. The food was ok, nothing special. The wait staff […] and housekeeping staff were pleasant and did a good job. Asiana restaurant should be skipped. Would definitely like to return to Cancun someday and probably to this resort. Read moreGenuine Expedia guest review
"Best hotel I've ever stayed at"
Everything about our stay was awesome. All rooms face the ocean hotel staff super friendly. Wifi works awesome everywhere in hotel and pool deck. Definitely going backGenuine Expedia guest review
"THE very BEST place to go for your Honeymoon"
In a nutshell? This is paradise. The staff, the food, the rooms, the beach we all perfect. They've got customer service skills to perfection. My advice? Go to every show, try as many activities as you can, and talk to EVERY ONE! Tapas is wonderful if you find another couple to go with - you can order the entire menu to share!Genuine Expedia guest review
"Very over priced for the lack of quality!"
This resort is branded as Hyatt but in nowhere near the quality. Food is mediocre at best. Room service brings incorrect food and never comes back, as promised, to correct. Service is poor. Management is unresponsive.Genuine Hotels.com guest review
"Perfect Honeymoon Location!"
Everything about this resort was perfect. The food, staff, and rooms exceeded our expectations by far.Location was excellent and with the exception on a few day tours there was no reason to leave the resort grounds for any reason. We are already trying to figure out when the next time we'll be able to return to this paradise on the beach.Genuine Expedia guest review
"Beautiful, clean and friendly hotel"
Overall this hotel is amazing. The food was exquisite and cooked to order. All staff were proficient in English and extremely friendly. The facilities looked like the pictures or better. The only negative experience I had was that my room was not ready upon check in and frontdesk staff did not effective deal with the situation to prioritize my room […] being clean out and we had to wait on a two bedroom reservation. Read moreGenuine Expedia guest review
"What's not to like?"
We stayed in a swim-up suite and had a great trip. The service is excellent and the staff is friendly, the food is pretty good to very good. Plenty of options. The hotel itself is nice and well appointed, but shows its age in certain spots (around the swim-up patio comes to mind) - nothing that would keep me from going back, but if you're super particular... We […] had a few too many drinks at the pool bar one day and forgot our sunglasses. Went to the front desk (next day) expecting not to get them back...but there they were! Biggest gripe was not being able to get a reservation at Top Plate which I would have expected given that we were in their nicest rooms. Read moreGenuine Expedia guest review
We stayed 7 nights celebrating our 9th Wedding Anniversary. The gem of this resort is the people! There was not a single staff member who was without a smile and kind welcoming word!!! Omar at Pelicano's was a delight!!! Adriana at Check-in went above and beyond to ensure we had the perfect room! We had a Fantastic relaxing week and would not hesitate […] in recommending the Hyatt Zilara Cancun. The resort is very well maintained and there is staff constantly cleaning and taking care of guests. We can't wait to return. Thank you Hyatt Zilara for a memorable Anniversary week!! Read moreGenuine Expedia guest review
Best trip ever! Beautiful right on the beach..great staff..clean...great food..spa is awesome!Genuine Expedia guest review
"40th birthday getaway and I was no disappointed"
Was here for only 4 days and loved it. The bed was so comfortable, linens and pillows were great. Nice location, great staff, pool, and room. They have a 24 hour snack bar with three big screen TVs for football. The lobby was great and I loved the multiple choice of mojitos. Don't see that too often at all inclusive resorts. Looking forward to returning […] in the future. Read moreGenuine Expedia guest review
"This hotel is second to none, best trip ever!"
We were completely taken back by the breath taking beauty of this resort. The openness of the first floor, view straight back to the gorgeous gulf, and lagoon out the front, it couldn't have been more beautiful. The staff were also incredible, the nicest people we've ever encountered while traveling. We'll definitely be back!Genuine Expedia guest review
"Good location beautiful beach - bad food"
The food was like a buffet on a cruise. You could not order food at the beach or the pool you had to go to the restaurant fully clothed in order to eat. There was not even Mexican food ... It was steak and potatoes...not a place of recommend to anyone.Genuine Expedia guest review
"Nice hotel close to the beach"
Food could have been better and faster service and a little nicer people at the front deskGenuine Expedia guest review
"Great hotel on the beach"
The bad first. We ordered extra pillows at check in and they didn't come. Our sink was slow to drain and our ceiling fan was noisy unless on full blast. Those were not addressed. These were minor annoyances really and in no way ruined our stay. Everything else was great. The good. The property is the best in Cancun. The building is in great shape and […] is beautiful. The standard room with ocean view upgrade was amazing. From our balcony, we had an amazing view of the ocean, beach and pools. The pools are great as was the swim up bar. It has several restaurants that look great, but we only tried two. Pelicano's was OK, Spice was great. Spice is the buffet and we expected it to be so-so as buffets usually are. It was superb actually and we didn't feel compelled to try the others. The food was fresh, delicious and had enough variety that we looked forward to it. It's all inclusive, including alcohol. The drinks are a little light on the pour, but when you have all day and night, that is OK. Order a long island iced tea if you like a strong drink. It was perfect. The water at the hotel was said to be filtered. I'm sure it was. I drank it the whole time and it was probably purer than LA tap water. The shows they had were interesting for a half hour, but shows are not my thing. The main interior area where they are held is beautiful, but open to the outside. It gets quite warm and humid in that area. Read moreGenuine Expedia guest review
Everything about the Zilara was amazing - the staff, the service, the food. Can't wait to go back!Genuine Expedia guest review
We visit Cancun every year for the last 6 years and our stay at the Hyatt Zilara this year was the best experience so far. High quality food, entertainment, facilities, etc. I can't say enough nice things about the staff, particularly Raphael at the pool. Overall, a relaxing, perfect vacation for both my husband and me.Genuine Expedia guest review
Wonderful and then. Why do I have to add more? This is ridiculous that I can't submit with the comment I providedGenuine Expedia guest review
"Fantastic staff, well trained, beautiful décor."
The room was a beautiful surprise for both of us. We enjoyed the food & drink with exceptional service from the staff. Kudos to the senior bar tender Eduardo at the swim up bar, was very personable & fun each day. The weather was great for that time of year and we enjoyed the beach front each day in the sun. The signature hand/heart salute is a great […] greeting from everyone. We will return next year and will recommend this fine Hotel to all our friends. Thank you for a beautiful professional stay on our vacation, please give our best regards to all of the hard working staff. Jim Ogilvie & Jan Seider Read moreGenuine Expedia guest review
My husband and I just got back from there and will definitely be back!!!Genuine Expedia guest review
"Excellent in every way"
The moment we pulled up to the resort we were treated like royalty. The views from our room, spectacular. The food was amazing, everything we ate was delicious. The beach was gorgeous, the butler's serving drinks as you soaked up the sun was impressive. The pool is wonderful, especially Edwardo our bartender at the swim up bar, he was entertaining and […] knew how to please us. We had a fabulous time. Hyatt zilara went above and beyond anything we expected. We will definitely go back. I highly recommend staying there, you will not be disappointed. Read moreGenuine Expedia guest review
The service is impeccable. Food at a couple of the restaurants was not good. Tapas was terrible as well as ordering from the regular menu at Asiana. The tempanyaki at Asiana was excellent. It is hard to get a bed or chair at the pool side. You must get up very early to lay items on the bed/chair to essentially reserve them. The Chef's Plate was inc […] redible. Read moreGenuine Expedia guest review
"The most amazing resort"
My husband and I just got back 3 days ago (10/18/14) from our honeymoon and we were at the Hyatt Zilara for 6 nights. This resort is the most amazing resort, ever! From the moment we arrived, every staff member went out of their way to ensure that our stay was fabulous and we were catered to at every moment. I tried to remember the names of the staff […] that I thought were incredible but the fact was EVERYONE was incredible. Jessy at the front desk and Astrid from guest services helped me repeatedly throughout the stay but every single host and server was amazing. I should have written our servers names down because they deserve recognition of the highest sort. They each had a way of making you feel welcome and fabulous from start to finish. While there were many other guests, I always was made to feel like I was the only person there. The food was fabulous. I really enjoyed Pelicanos (flank steak tacos were AMAZING) and Asiana's tepanyaki experience was unrivaled. My husband LOVE LOVED Maria Marie's and we both loved to go to Spice for breakfast! We had reservations at Chef's Plate our last night and it was the perfect way to end the stay. That was one of the best experiences of our entire stay. It was so much fun and the food was delicioso! We also had an amazingly romantic couples massage. Jose and Terri were our masseurs and it was the best massages we had ever received! I would highly recommend going to this resort. We are already planning our next visit! Read moreGenuine Expedia guest review
Wonderful hotel, great and attentive staff, good food, amazing beach......wonderful!Genuine Expedia guest review
"Excellent except for management issue"
The Hyatt Zilara is a beautiful’ resort, the service is excellent and the staff is very friendly and helpful. The check-in staff was very nice but not so helpful. She made reservations for us for a week in the Chef's table and not told us that Maria Mari and Chefs Plate will be closed during our stay. Serious failure of Management, two favorite places […] to eat closed at the same time. But we never went hungry. Excellent service and the food we had was delicious, enough choices to make everyone happy. I’m a whiskey - cognac drinker. Good choice Martell VSOP, Courvoisier VSOP and sometimes Privilege, definitely not watered down. Pools and Beach fantastic. The service outside was excellent! The room was very nice as well (#732 Corner Ocean front Suite). The beds were too soft for my taste. On a negative note, we complained 2x early (1am-4am) on that it sounded like the people above us kept moving furniture around in their room, this could really be annoying!!!! The entertainment crews were awesome, nightly shows, all in all we had mostly-positive experiences. In my opinion the Royal was better than the Hyatt Zilara, the food used to be better. Maybe this place will be five stars someday, but it's not now. Would I recommend it - sure, with a few ifs Read moreGenuine Expedia guest review
"Very nice place. Relaxing"
Very relaxing. If your looking to be catered to, this is the place!Genuine Expedia guest review
Great staff! Good food. Lots of fun. Great spa. We have been staying here for 8 years and we'll go back next year.Genuine Expedia guest review
This was a birthday/anniversary trip with my wife. Right from the start, if you want something, ask for it, and they will get it for you. The concierge all spoke great English and were very accommodating. Splurged and upgraded to the swim up suite and over the next 5 days I would say it was very worth it. As a matter of fact we spent more time in our […] room, or just outside on our personal pool terrace than anywhere else on the resort. We are not party people (as least while on vacation) so this was exactly what we wanted. We had breakfast in the room everyday. Lunch at the beachside restaurant, and dinner at one of their awesome dining options each night. The food was amazing. And the staff was very encouraging that you indulge and try another app, or have another drink (although we don't drink with a pregnant wife). It was a great vacation! If there is one thing my wife and I were surprised about (although we probably shouldn't have been) it was the amount of partying that was going on. I play music for a living and am not at all turned off by this, but was simply not expecting granny to dance on the bar. She did. It was funny. However, it was an even mix of low key guests and high energy guests. If you want to party, stay at the bar. If you want to relax, find a cabana on the beach. I will go back to this hotel and I will make sure I have the swim up room. For the few extra hundreds, it was what sealed our enjoyment of this vacation experience. Read moreGenuine Hotels.com guest review
Excellent. Only thing we didn't care for was the food at the Tapas Restaurant.Genuine Expedia guest review
"Employees are the best!"
Everyone was so nice! The wait staff was amazing!! We left twice to do excursions and that wasn't even necessary! We could have stayed at the hotel the entire time and had just as good of a time! Definitely would go back as a couple or even with group of friends!Genuine Expedia guest review
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