"Beach front hotel"
We had a fabulous stay. The staff is incredible. They are helpful and friendly. The hotel and rooms were very clean.Genuine Expedia guest review
"Best place we have been to."
Cleanest and nicest place we have evet stayed in. My husband is very picky and usually doesn't like the places I'm impressed with. This place impressed him and he loved it.Genuine Expedia guest review
"It's ok ."
Food is ok, not much choses. Very hot in the hotel , room if fine but air condition dose not cool room enough . Staff is great. I wouldn't cone back .Genuine Expedia guest review
"Great hotel but bad transportation"
Landed in Cancun. Everything was going great until we got to the Best Day transportation area. Best Day employees were rude and had us waiting around. They had us line up by the vehicle we were supposed to travel to our hotel with and after standing there for 15 mins we asked the driver how much longer. He said we were not going with him so we asked […] the employee who told us to stand there what was going on because we were not going with that driver. Next thing we know the person started grabbing our bags and walked us to another vehicle and all of a sudden 1 of our bags was missing. They tried to act like we only had 3 bags not 4. Then tried hurrying us to leave to our hotel. They all started lying about not seeing us with 4 bags. We retraced our steps and got the airport police involved and after and hour our bag finally appeared. The bag had been broken into and gone through but nothing was taken because all there was in there was clothing. Also every morning of our stay do to Best Day being on site in our hotel they called our room phone around 7:45am...(every morning) some times twice...waking us up for the reason of trying to rebook our ride back to the airport even though we were there for 5 days an we had booked transportation back before we even left for the trip. Read moreGenuine Expedia guest review
"Hotel Hyatt Zilara"
This Hotel Rocks!!!! Five ***** you be treated like a King or Queen!!! staff, food, drinks, etc..... Wow me and my wife enjoyed the Hotel room with a great view of the beach. If we had any issues staff would resolve the issue in an efficient manner.Genuine Expedia guest review
The hotel was very clean with excellent service and incredible food. This was a last minute booking after the flight for our cruise was delayed and we missed our ship and it turned out to be among our top vacations ever!Genuine Expedia guest review
"Best Vacation I ever had !!!"
This vacation was excellent and a HUGE part of it was because of staying at the Hyatt Zilara. Everyone was very courteous from the very moment we stepped off our shuttle from the airport. The property is very well design and the room was quite comfortable. We had an oceanfront room with the private balcony, which included a hammock. So I would wake […] up early every morning, go out on the balcony and relax in the hammock. The staff and the food was excellent. All of the meals were prepared nicely and they had a great selection. The staff was very friendly with a great sense of humor. Overall, it was a great experience. I have travel a lot and stayed at many hotels, but this is the best experience I have ever had. I'm not the type to even typically write reviews, but the Hyatt Zilara was too great not to give them credit. Great Job !!! Read moreGenuine Expedia guest review
"Great piece of paradise! A true escape."
2nd trip to this resort. Went for 3 nights with my wife and 5 other couples. We had a blast! Minus 1 star overall due to the super time consuming and incredibly annoying check in process. Right when you walk in there's a sign saying "Why Upgrade?" - that's your first clue. Sit down to check in: "Oh your king suite isn't available, how about an upgrade, […] only $100?" Why can't I have the room that I booked? "Well, because of Expedia." "And you can not go to this one certain restaurant (Chef's Plate I think), also because of Expedia." Once I plow through the embarrassment of sticking with my booked rate and getting 2 double beds, and declining the 90 minute breakfast timeshare meeting (which they specifically say is not a timeshare), then they pass you off to some host who wants to explain a vacation club and get you to fill out a card with personal information so that you can get some sort of a discount card which I guess is good for their partner properties nearby, but we never used it. I think we blew 45 minutes checking in - with NO LINES! Yeah I just spent half a day on air travel and ground transportation and I want to sit around getting upsold after arriving at our destination. After the anger from check in wears off it's the best resort I've ever been to. Now that this is a Hyatt property, I would think someone from corporate would come down and experience a check in so that they could clean that mess up! Read moreGenuine Expedia guest review
"My second Honeymoon"
It was a beautiful experience !!! The view from the room,the service at the pool and beach area,the restaurants and the spa. It was relaxing!!Genuine Expedia guest review
"Bring plenty of tips for the staff or no help"
We arrive to the hotel and were greeted by a friendly staff member who sent us to a Asain female to check us in who seemed to speak a word a minute, really annoying start. Than our room wasn't ready which was fine, but the room we booked wasn't available till the next day and than we could either change it the next day or just keep what they gave us, […] and I had to decide right on the spot. I decided to keep what they gave me as I was only there for a wedding for 2 nights. We put our luggage in a friends room and hit the pool immediately, asked for drinks from the first server we saw and after 45 mins he never brought them, so I asked another server and a half hour went by and still no drinks. At this point the place just went down to one of the worst hotels I've been too. Finally I went to the swim up bar and got my own drinks. I assume if I would have thrown money at the server I would have gotten some service, but at all inclusive I tip based on being impressed by service not to just get any. The rest of the trip was pretty ok with the service, the food was also ok. Maybe I'm comparing it to my last trip to the Iberostar Grand Bavaro in Punta Cana which was amazing all around. I don't see myself traveling back to this resort, but if I did the swim up rooms are amazing, friends had that room and we all really enjoyed it. Read moreGenuine Expedia guest review
Although they have been taken over by Hyatt, the resort maintains it's characteristic Mexican charm. This was our second trip to the Hyatt Zilara (once as the Royal). The resort is amazing. The rooms are spacious. The bathrooms over the top. Two showers and then a double Jacuzzi overlooking the ocean. The hotel employees are all very solicitous, helpful […] and go out of their way to make you feel welcome. We were celebrating our 15th anniversary and we were given a special dessert one night at dinner with a happy anniversary note. Read moreGenuine Expedia guest review
"Very nice hotel"
We had a corner room that provide some extra balcony space and a hammed to enjoy. Beside the sound from the ocean it was very quiet. All rooms are ocean front. The pool was warm, the food was good, and there was always space at the pool. Our room did have a dedicated shade shelter on the beach. Beside a few rainy hours during the first few days we had […] a lot of sun shine. Read moreGenuine Expedia guest review
"Excellent choice for a hotel in Cancun."
Room was excellent with one minor exception.. Wifi didn't always reach to this room. I often had to go to the lobby for internet.Genuine Expedia guest review
This was our first all inclusive vacation and our first trip to cancun. We had such a good time, we are already planning a return trip. Hotel was great. Staff was super friendly. Highly recommend staying here.Genuine Expedia guest review
"Nice place a relaxing pleasant place to stay."
Arrived on Wednesday before and room wasn't ready as check in wasn't until 3:00 so no surprise. We walked around for a while and found ourselves in the main bar. LOL Staff in the restaurants were awesome as was the maid service (turn down was nice touch), they made the trip. They did everything they could to make sure everything was right. Room was […] on 7th floor beautiful view facing the sea. Couldn't get the Bose system to work but wasn't worried about it with everything else to do, the in room hot tub and rain shower were nice and frankly enjoying a glass of wine, sitting in the hot tub, watching TV wasn't on the plans, but on a rainy day it was much easier to swallow with the loss of the sun. The check in was a little strange for Cancun, a nice surprise overall or we just got lucky cause once at the hotel they didn't try to bump us into a upgraded room or sell us trips or anything for that matter. Fact we had to look them up on that end which was a surprise. I assure you once the gate was open they made sure there wasn't someplace else we wanted to go. Left out Monday having felt satisfied, stayed 5 nights and eat at most of the restaurants. All were enough different can’t tell you we left with a particular favorite. Thanks had a great time, just the wife and I. Read moreGenuine Expedia guest review
"Best hotel in cancun!"
This was our second time at this hotel. We love staying here!Genuine Expedia guest review
"Great vacation place to relax."
We stayed at the Hyatt Zilara in April 2014. We were treated like royalty from the moment we arrived. The staff was exceptional. The Hyatt Zilara is a great place to relax. All rooms overlook the pool and sea. Just breathtaking! The swim up bar at the pool is convenient. There is also a bar on the beach. There is a 24 hour lounge with snacks and drinks […] available. Read moreGenuine Expedia guest review
"Best Hotel In Cancun"
They Hyatt Zilara Cancun is the best hotel in Cancun, period. It is very clean, has a great staff, delicious food, amazing pools, comfy cabanas, it's all inclusive, and the rooms are beautiful as well as the lobby and rest of hotel. I spoke to many people during my stay who travel often. A lot of them said they have been to Cancun numerous times and […] that the Hyatt Zilara Cancun is definitely their favorite. I would highly recommend this hotel to anyone traveling to Cancun! Read moreGenuine Expedia guest review
"Relaxing beach vacation"
Just returned after 8 days at Zilara. Had a wonderful time. Room was large and comfy. The staff really caters to the guests- plenty of wait service at the beach and pool- even have staff come around the pool and clean your sunglasses for you! Food was delicious- recommend the chefs table for great food and a fun experience. Large beach with plenty of […] cabanas.we were so relaxed- can't wait to go back! Read moreGenuine Expedia guest review
"Second Time Just as Great!"
I truly loved this hotel, there were 8 of us that went and 4 were first time to this hotel and they just raved about it. All employees that we were in contact with could not be any nicer and professional. I saw 2 incidents with one drunk guest and one rude guest and the employee could not have handled them any better and never lost their cool. Food […] was great! Will be returning! Read moreGenuine Expedia guest review
"Beach front! Nice"
Nice restaurants but some has to book first. Asiana is soso but Chef's place and Maria Maria are good!Genuine Expedia guest review
"the best vacations ever..."
I love this hotels, the hotel it was very clean and the staff very helpful and friendly. the beach is pretty and clean. the food is awesome and I love all the restaurants in this hotel. service very very good...Genuine Expedia guest review
fantastic 2nd stay there, was everything I remembered. took some friends that had never been there before, by second day they were planning there next trip back to that resort.Genuine Expedia guest review
Great beach. Service in restaurants was very good. Food was good to great. Waiters and hosts were competent and very service oriented. Bartenders were great. The only negatives was the pool and beach lounge chair system., and the lack of beach front activiities;Genuine Expedia guest review
I've enjoyed my stay at the Hyatt the staff, we're wonderful, the beach breathtaking and the pool, swim up bar very nice. I would like to have had a outdoor bar to sit at in the evening and have a few drinks after the wonderful meals we ate. The only real bar was in the lobby and most of the time we could not even get a place to sit. Also they try to […] sell guest trips to Congo Bongo and that's fine but, should have more control when these guest come back to the resort at 2am and are so drunk They can't find there room. We had a drunk at our door and could not get rid of them. When we finally did we could not get back to sleep because their room was right above us and they were very loud. Next day we tried to catch up on our sleep in the afternoon and it sounded like they were moving furniture around. We were told they were changing mattresses around. We'll, so much for a nice peaceful stay. Read moreGenuine Expedia guest review
This is a great place to stay if you are looking for a very nice hotel with all the amenities. Adult only leaves you feeling relaxed and peaceful. The amount of beach you get is so much more extensive than the other hotels in the area. We did wish there was better access to the more premier restaurants. Overall the trip was amazing and the staff was […] very kind and helpful. Read moreGenuine Expedia guest review
Great location, Great facility, food was better than most all inclusive resorts. Service was excellent! Night entertainment was poor. Bands were below average and were done far too early leaving nothing to do on the resort.Genuine Expedia guest review
"Fabulous beach front all-inclusive!!"
Spent 4 fabulous days at this hotel!! Great rooms, staff, service and food!! Pelicano's and Maria Marie my favorite!! Would have no reservations about booking this hotel again!! So glad I upgraded to a corner room with a reserved beach cabana!! So worth it!!Genuine Expedia guest review
"Great All-inclusive hotel with excellent food!"
We spent 5 days and 4 nights at the Hyatt Zilara and would reccomend this hotel to anyone travelling to Cancun! The Beach was great and the pool was fantastic! The accomodations and the hotel service were outstanding! The most impressive thing at this all-inclusive resort was the restaurants and the quality of the food. It far exceeded my expectati […] ons! Read moreGenuine Expedia guest review
"Great Hotel, Bed not so great."
Hotel was great, views were amazing, food was good. Get to the pool early to claim your space for the day! While hotel was wodnerful, the bed was HARD. Exhchanged bed once - second bed was more uncomfortbale than the first!Genuine Expedia guest review
"Over booked and had to stay first night next door"
Really sucked that they over booked the hotel. We looked at a wall. Other then the first night good stay.Genuine Expedia guest review
"Sunshine in Cancun"
This was a wonderful hotel. Staff was friendly, courteous, conscientious and no need went unmet. Several restaurants and food was excellent in all of them. Chef's Plate was extraordinary but you have to sign up for reservations as only two sittings per day and 16 people at each sitting. Beach and pool butlers and staff made sure drinks were replenished […] frequently. Read moreGenuine Hotels.com guest review
"So relaxing and clean"
2nd time there. Very nice and relaxing! Staff remembered us from two years earlier! Great food choices and drinks! Pools are amazing and great beach front. Would like to have more accessible snacks in pool area! That's it!Genuine Expedia guest review
"Love it, best hotel ever!"
Great hotel, the food its excellent and the staff super friendly! This is my fifth visit to this hotel and I recommend it to everyone.Genuine Expedia guest review
An unforgetable experience, everything in the hotel were great( room, food, beach, pools,staff, etc) no complaints at all.Genuine Expedia guest review
First half of week weather not so good, second half got much better. However, I found hotel to be a little quiet but, beautiful beach and hotel. Pelicano's and Asiana were really good. The other restaurants were okay.Genuine Expedia guest review
"Awesome hotel, loved it!"
My husband and I went just two weeks ago and loved it. The staff is super courteous the food is so good and presentable all the time. The room was clean and the views were gorgeous. The only issue we had was that the suite's jacuzzi wasn't working. Even so, we would definitely stay here again.Genuine Expedia guest review
Everything was 1 st class. Would consider buying a unit here.Genuine Expedia guest review
"Great Adult All-Inclusive"
Our stay was April 2nd - 8th 2014 and our 9th trip to the Cancun hotel zone. We have visited 3 other all-inclusive resorts this being our 2nd adult only. As most of the other reviews have made clear, and one of the main reasons this resort is a must visit...the service and staff. You won't be disappointed at Zilara.Genuine Expedia guest review
We have traveled extensively to Cancun and this resort was truly amazing. The staff was wonderful. The restaurants were exquisite. Absolutely no complaints. We are coming back in 3 months !Genuine Expedia guest review
"Great hotel. Beautiful pool and beach."
Went with a couple of friends for a girls getaway. We had a great time!Genuine Expedia guest review
Awesome! Would definitely recommend to my friends!Genuine Expedia guest review
Can't say enough about our 1 week stay at the Hyatt Zilara in Cancun. The facilities were fantastic. The pool is large and there are plenty of Cabana's around the pool for your comfort, although if you want to get one right by the pool you'll have to get up early to put a towel down to save it. The beach also has cabanas and plenty of lounge chairs […] for your comfort. There are 4 restaurants that are part of the all-inclusive package and we found three to be excellent and one that we didn't care for mainly because of the menu choices. One thing that made the vacation special was the friendliness of the staff. We have been to Cancun at an all-inclusive resort before and the staff there was excellent, but the staff at the Hyatt Zilara was superb. They were friendly, cordial, and went out of there way to help you in any manner possible. By name I will mention Moises, a drink waiter around the pool, and Victor a server in Pelicano's restaurant who were our favorites. This resort was a bit more money than the last one we stayed at, but worth every penny of the extra we spent. Read moreGenuine Expedia guest review
"Nice hotel with amazing ocean views"
The hotel and staff were amazing. From the moment we entered the hotel until we left, we encountered such pleasant and helpful hotel staff. The room was clean and service was prompt. The hotel food was okay... not great but not terrible. Overall, a great place to stay in Cancun!Genuine Expedia guest review
"Best hotel in cancun"
This is the best hotel you can stay at in Cancun. It is absolutely beautiful. Hotel staff was great during our visit. They were very helpful. I would not stay anywhere else in Cancun. Age group at this hotel is a little older so if you want a crazy spring hotel where everything gets destroyed this is NOT the place for you. Very close to the party zone […] of Cancun. You can literally walk back or stumble. Read moreGenuine Expedia guest review
"First Rate Hotel Stay"
We stayed at the Hyatt Zilara in Cancun and as frequent travelers of high end hotel chains were very impressed with the resort, food & especially the staff. The location was perfect and the daily/nightly entertainment were superb. Hyatt Zilara was the right speed for us with enough relaxation/quiet & fun.Genuine Expedia guest review
This was a great place to stay. The staff was great and the food was very good. The only problem that I had was that they offered me an upgrade which I accepted. They told me that the room would be ready at noon the next day. The room was not ready until 5:00PM and when I got the room it smelled like turpentine. So I requested my old room back which […] they gave back to me. They were supposed to credit me the $480.00 for the upgrade that I never took. I even made sure 3 times that they gave me a credit. But it never showed up on my credit card so I had to dispute the charge with my bank. Other than that it was a very nice place to stay. So the only thing I would suggest is don't take the upgrade! Read moreGenuine Expedia guest review
"Great room and staff!"
Very nice experience, staff was amazing and we will visit again.Genuine Expedia guest review
"This is an amazing hotel!"
I can't say enough about this hotel! The restaurants are outstanding, the beach is incredible, the service is great and everyone is so friendly and personable. The evening shows are really good and there is always something to do. When you arrive you are handed a glass of champagne during the check in process. They are quick to help you know your way […] around the resort and take your bags to the room. They have a way of making you feel at home during your stay and are quick to get you whatever you need. Read moreGenuine Expedia guest review
"Amazing views & service"
We thoroughly enjoyed our weekend getaway! Food was great and the staff were all very friendly from the moment we stepped foot on the property.Genuine Expedia guest review
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