"Awesome stay! We had a blast.Wish we had more time"
First time in Cancun, AWESOME experience. Everyone that works there are super friendly. Will be back soon. Food needs improvement.Genuine Expedia guest review
"Staff was amazing!"
We had a wonderful time at this resort. The staff will do anything for you and you are never left without a drink in your hand. The food was great. The buffet for dinner was a little bare in our opinion. There was construction going on but was not disruptive at all. They try and talk you into buying into a vacation club membership thing. If you stay […] here just refuse to have the breakfast with them if you are not interested. Other than that no complaints! Read moreGenuine Expedia guest review
The experience was absolutely amazing. From the moment we checked in to the moment we checked out. True paradise will definitely go backGenuine Expedia guest review
"Very pleasent stay at the hotel excellent food"
Rooms were great but there was sooooooo much construction noise going on above us we were on the 5th floor and we had to leave the room just to avoid the noise, we ask the front desk what's going on with the noise he said sorry and the construction will be on for next 3 days. I will little upset about it since I was on my honeymoon :(Genuine Expedia guest review
"We wanted fun, relaxed vacation was what & got it"
Everything is all there. Plenty to do or not to do. Great staff, friendly, helpful, always there. Nice restaurants, good food, no real complaints. Great facilities, beautiful beach, lobby, rooms, pools, game room, gym, tennis court etc. BUT, always the concern of time share solicitation. We had limited time and did not want to spend any of it listening […] to time share sales pitches. Sometimes hot water wasn't very hot and cable TV wasn't clear- loose cable mostly likely. Read moreGenuine Expedia guest review
Just amazing! Hotel staff is great, so helpful and always there to serve you! The bed and rooms are just perfect, clean and comfortable. Food and drinks are also perfection! So much fun and so much to do at the resort. There is really no need to ever even leave the resort. We had the time of our lives and will be back as soon as possible!Genuine Expedia guest review
"The best stay ever!!!!"
Mom/ daughter spring break getaway. Best of both worlds. Great entertainment staff! beach volleyball, excursions, and "safe" partying all night for the girls. Pampering, fine dining and posh facilities for grown ups. I've been to cancun 5x and this hotel blows the others away. Super clean too!Genuine Expedia guest review
We stayed at the Hyatt Zilara during college spring break. It was full but quiet and relaxing. The staff was wonderful, the rooms spotless with twice a day service, and the food was delicious. The pools and beach were gorgeous--especially after a cold Minnesota winter! The only complaint I have is that I wish there were beach umbrellas and food service. […] The hot Mexican sun is too much after a short time and I need the shade! I had to find a covered bed that wasn't assigned to my room and hope the "owners" didn't come and make me leave! On the last day I found a few "Tiki Hut" umbrellas that we could use but they weren't as conveniently located. But other than that, the hotel was fantastic!!! Read moreGenuine Expedia guest review
"Still as enjoyable as the Royal was."
Stayed for 4 days at the Zilara last week. We'd been there 3 times before when the Royal. Were very relieved to experience a great vacation again. Can't wait to go back.Genuine Expedia guest review
"Nice hotel but watch your wallet"
Nice hotel and beach but watch your wallet. I went there with my wife and claim that our reservation was for two double beds and in order to give us a queen bed they charged us $45/day. This is ridiculousGenuine Expedia guest review
"Hyatt took away the great food quality"
Overall decent- excellent ck in, poor room maid service. Food 2 stars tops, due to Hyatt room service option is very limited. I preferred when it was under the Royal name.Genuine Hotels.com guest review
"Nice hotel close the beach."
The hotel is good, and services is good. All the stuffs are friendly. But the foods provided by the restaurants are not that good, just average level ! ! Based on the money it charged, it should provided various choice for customers.Genuine Expedia guest review
"Beautiful resort for a perfect vacation!"
I visited the Hyatt Zilara in March and took my daughter, who was on Spring Break from college. We had a fabulous time at this resort. From beginning to end, the staff was wonderful, making us feel like royalty the minute we stepped into the resort. We were greeted with glasses of champagne while checking in. The room was extremely clean and beautiful. […] Housekeeping came into the room twice a day, once in the morning to clean and again in the evening to do the "turndown" of the beds. The second time they came for the "turndown" they also cleaned the room as well so we came back to a neat and clean room. I am a clean freak so this was very important to me. The pool area was spectacular. The food was great as well and I was pleasantly pleased that premium liquor was offered as part of the all-inclusive. I cannot say enough about how much we enjoyed our stay here. If you are looking for a five star experience, this is the place to stay. Read moreGenuine Expedia guest review
"Great All-inclusive experience"
Booked the Junior Suite with King bed, however, we were told that the Junior suites only had separate beds. In order to get the king bed we had to upgrade at a rate of $20 extra per night. We upgraded, and got a top floor ocean front view room. We used Best Day travel for airport and tour travel. No issues at all. We arrived early to the hotel due to […] flight availabilities. Check-in time for the hotel was 3pm. Due to arriving early, and perhaps due to upgrading the room, we were able to get in by 1p. In the meantime, we were able to use the hotel facilities (restaurants, pool, etc) until our room became available. While checking in, we were given champagne, and we were able to make reservations for the spa and Chef's plate restaurant. The room was great. It had complimentary drinks (water, soda, juice) in the fridge, as well as complimentary alcohol in the room. The room had a huge shower with 2 shower heads, and a jacuzzi tub. The room also comes with a safe for you to place your valuables. Room service is included in the price, and can be ordered whenever. Only issue with the room was sound proofing. We were able to hear furniture being moved by guests, and house cleaning. There are 6 restaurants in the hotel. Chef's plate and Maria Marie need reservations. Asiana's needs reservations if you want teppanyaki. We were unable to book Maria Marie at check in, but decided to walk over the restaurant anyway, and was able to make a reservation on the spot for the same night. Read moreGenuine Expedia guest review
"Exceptional hotel, very close to the beach"
This was our first stay at an all inclusive hotel and we were pleasantly surprised. The food and level of service exceeded my expectations. Mario at the check in area was exceptionally helpful during our entire stay. We will definitely be returning soon. We pre paid for our transportation from the airport with Lomas. It was affordable and we were very […] satisfied with the service. One caution, do not stop to talk to any official looking representative as you exit customs. They will steer you to a tour / time share operator under the guise of helping you get your transportation. Walk past them and look for the uniform Lomas or any other operator. One last thing, make sure you hang unto your immigration stub as you will need it to depart Mexico or you will have to go back through immigration as I almost had to do. Read moreGenuine Expedia guest review
"Our favorite hotel in Cancun!"
Awesome food, sceneries, service, and beaches. Highly recommend.Genuine Expedia guest review
Very nice all inclusive good food nice staff rooms may need a bit of a facelift good local close to the mall beach and pool very nice drawback have to get up early to claim a spot. Corner suites get a beach bed included worth it overall nice place.Genuine Expedia guest review
The staff was very nice and accommodating. Always asking if everything was good and okay. Felt like we were being pampered the whole stay.Genuine Expedia guest review
"Great hotel, terrible television."
Great hotel, television channel selection terrible. Communication to staff, somewhat difficult. Cigar bar in the middle of hotel lobby, very often aroma was also repulsive. Food was good most all service personel very nice. Would go again if cigars were none existant.Genuine Expedia guest review
Very clean, staff is so friendly and attentive, food was great, loved the entertainment,I can't wait to go back such a great experience!!Genuine Expedia guest review
"Beautiful Beachfront Resort"
The Zilara really is a gracious and lovely resort that provides a real opportunity to relax and be pampered. Did not come in contact with any staff that did not appear to be anything but happy we were there. The suites are very nice and the bathroom showers are jetted and just fantastic. Loved the pool area with the cabannas and the swim up bar and […] ocean view. Our favorite restaurant, by far, was the Pelicano. Did not have any difficulty securing reservations at any of the other restaurants. Chef's Plate was a treat as well. The buffet had good selections and the food was fresh whenever we dropped by. To sum it up, we booked for one week and ended up staying for two! Read moreGenuine Expedia guest review
"be carefull your luggage."
I lost earring&necklace. I found the jewerly have lost after checked out Hyatt hotel. It sayed at the cashbox. The earing and necklace is gift for my wife. I went to hotel again to find it 1day later. but I cannot found it. somebody may be stollent. Be carefull your luggage.Genuine Expedia guest review
"Couldn't be happier"
Extremely pleased with the Hyatt Zilara. Stayed from Feb. 19th-23rd. The staff are fantastic, the rooms are great and so is the beach. It was a very relaxing trip and it was so nice to have some little extras that other hotels that I've stayed at in Cancun don't have - such as the coffee shop, the large game room with self serve food and drinks. The […] beach was so clean and very spacious. When walking either direction, it was apparent that other hotels don't have the space that the Hyatt Zilara has. Read moreGenuine Expedia guest review
"Great Winter Break"
We went to Cancun to escape the harsh winter in Iowa. We had been to Cancun on four previous occasions, but this was the nicest facility we stayed in. We loved our room. The swimming pool was so relaxing. The weather was perfect. The food choices were numerous and delicious.Genuine Expedia guest review
Hotel has fantastic rooms and great food options. Staff are extremely courteous and friendly! Our 5th visit!Genuine Expedia guest review
The hotel is beautiful and the staff goes out fo their way to make your stay amazing. I would recommend this propert to everyone!Genuine Expedia guest review
"Wonderful all inclusive stay. Too notch"
We loved every minute of this hotel. Food was fabulous and anything you wanted was at your request!! We returned from trip Feb. 15 and wish we were back. Don't believe any negative review you read. This place is NICE and the staff waits on you as if they were waiting on their own. Loved itGenuine Expedia guest review
"Overall a Pleasant Experience!!"
Overall a very good Rating. However, even in Paradise there are Disconnects. Lost in Translation, Poor middle Management, and poor written communications kept this Resort from being "Over The Top- Excellent" Some examples of these Disconnects were: 1.) Had a great meal, and went back to get it again at same location, and it was so far off and different […] that I had to question the menu and my choice? (Pelicanos) 2.) Poor internal communication when the in-room free long distance went dead for 2 days. 3.) Poor management with Late night Lobby Bartenders (Cupol) drinking on the Job and no Managers watching their behavior. Not appropriate for this level of Luxury Resort. 4.) No written daily activities nor written Spa menu available in-room. Read moreGenuine Expedia guest review
"Beautiful hotel, great staff and food!"
Great trip for couples looking for a get away, recommend the beach side massage!Genuine Expedia guest review
"Nice but a little noisy"
Upon checking into the Hyatt, we were offered the opportunity to upgrade our room for "only an extra $300." We would receive swim- up suite free for the first night, and a "corner" room for the additional 5 nights of our stay. We declined, opting for our original choice of junior suite. Later that night we discovered why a corner room was preferred. […] Our room was located directly above bar and hotel lobby directly north of our suite - hence our room was very noisy until 1-2 am each and every night. No complaints with hotel staff, food or beach. However, if you're looking for peaceful evenings/nights plan on paying the extra money for the upgrade, it will money well spent. Read moreGenuine Expedia guest review
"Wonderful bread from winter!"
I have stayed at this resort 3 other times when it was still a Real resort. I really wonder if I would notice any difference if I did not already know it had changed owners. I had a great time. We felt like the staff were excellent, the food very good and the beauty and cleanliness of the resort can't be beat. And you have the most beautiful view of […] Cancun's true blue water. What more could you want. Read moreGenuine Expedia guest review
"Excellent place and beach!"
We went October 2013 when it was the Royal so not sure if the name change will make a difference. When we were there it was amazing. The place is absolutely beautiful, the beach is amazing and the food was excellent.Genuine Expedia guest review
"I shouldn't have expected too much"
I shouldn't have expected too much I'm kind of disappointedGenuine Expedia guest review
"Adult All Inclusive *****"
This was our first stay at the Zilara and the vacation was exemplary. The food was outstanding and the staff was exceptional. The cleanliness was exceptional. I am definitely going back there again. I went with my husband of many years and it was a very romantic quiet get away. We own a business so we were able to totally relax in the sun for a whole […] week which was heaven to us. My only minor complaint is that the bed was very uncomfortable, very lumpy and squeaky. For a five star hotel they should make the beds more comfortable. However, the room was exquisite. My second complaint is the guests staying in the hotel. It was all inclusive and probably about 80% of the guests did NOT tip the waiters. We tip very well because we understand that the wait staff rely on tips for the livelihood and many guests left the table with no tip. It's important to tip even though it is inclusive. Other than this, I will go back there again and take my adult family members with me. It was a wonderful week's vacation. Read moreGenuine Expedia guest review
Loved it!! I would recommend anyone to stay there.Genuine Expedia guest review
"Great resort trouble checking in and baggage"
Overall we had a great experience and I would rate the hotel a 5 if we didn't have problems checking in and out. They had a room available for us for the night and had to move to another room or pay extra to upgrade since they were going to paint our room. We didn't see how this was our problem since we booked our trip 4 months in advance and they knew […] they had to paint. This was a big issue because we had our iPads/passports and would have no safe for 1/2 the day when they were going to move us. Front desk wasn't helpful, the manager never showed their face or contacted us like they said they would. In the meantime we ate and went to our room and the bags were never delivered, it had been about 2 hours. We go downstairs to still see them sitting by the bell hop, we decide to take the bag ourselves and they told us we were next in line. Same issue leaving, left our bags in the room for them to take and over 2 hours later our shuttle arrive and the bags are still in our room, they never sent them down. Bellhop service was bad! The hotel was beautiful, the drinks were amazing, the beach/pool was top notch compare to other resorts we saw, loved that it was adult only and the food/servers were fabulous!! Overall great! Just wish we didn't have such a BAD check in/out of the hotel. Read moreGenuine Expedia guest review
NOT OVERWELMING ..................BUT NICE!Genuine Expedia guest review
"Best hotel ever"
My vacation was 3 days to cancun, I spent it with three different hotels, One of them was Hayatt zillara which was the best of the three, The best in everything, The staff in the lobby were very smart and helpful, they gave us wonderful room,The food was soo good and delicious, The shows was nice (mexican) which i wanted to and they were professional, […] The beach was with coconut trees (very nice view) ,clean,comfy,with no kids,It was really excellent hotel Read moreGenuine Expedia guest review
"great beach, great hotel"
Fantastic stay. Exceeding our expectations in every way. Can't wait to go backGenuine Expedia guest review
"Excellent Adult All-Inclusive"
Beautiful hotel. Staff very friendly and attentive. Food very good and the pool/beach area probably the best within a 20-30 min walk on the beach from either direction. Room was very comfortable and amenities were top-notch.Genuine Expedia guest review
"A great long weekend!"
My wife and and I always go to a warm climate this holiday weekend in January. She told me that this the best destination ever!Genuine Expedia guest review
I had an excellent stay at this hotel. Amazing beach, great pool/beach amenities/rooms with amazing ocean view. Also, great food! Which was hard to say for other 3 all-inclusive hotels I've stayed in Cancun area. I was definitely impressed with this hotel. Price is a bit high compared to other hotels in the area but I was very much satisfied with my […] experience here. Read moreGenuine Hotels.com guest review
"Great vacation. Hotel did loose a bit of its charm so ce last year."
The hotel changed it's name and ownership and I was not notified. Compared to last year this year the hotel lacked a little bit of the hospitality and touches that it had the year before. Overall, it was an excellent vacationGenuine Expedia guest review
"Great location....Great Resort!"
Staff is excellent! Food was good. Beach was beautiful! Overall, great place to stay.Genuine Expedia guest review
"Just go here."
Everything you need or want is catered to, When I pulled out the drawer in the dresser revealing 4 fifths of rum, vodka, tequila and bourbon (all complimentary!) I told my wife "I'm toast". It was wonderful. One day, a guy walked up asking if we would like to participate in a cooking class in 30 minutes. I asked "how much?" And he said there is no cost. […] It was wonderful and this place exceeds all expectations. Highly recommended. If your going to go to an all-inclusive, this is the place. There is so much more I could say but will spare you the time. Again, just go. Read moreGenuine Expedia guest review
My husband and I had the best time staying at this resort. Everything from the room, view, pool, staff, food, amenities, entertainment and cleanliness was above exceptional. We stayed for 1 week and do not have a single complaint. During our stay we walked into other resorts near by out of curiosity and it confirmed for us that all of our future vacations […] will be at Hyatt Zilara. This was the best hands down. I can't speak highly enough about the way they took care of us and how lovely the resort is. Love love love! And can't wait to go back :) Read moreGenuine Expedia guest review
"DEFINITELY GOING BACK!!"
I was slightly concerned after reading the negative reviews but pleasantly surprised that the hotel was exceptional. It was absolutely delightful. We've been to Cancun 5-6 times and stayed at various resorts but this is our new favorite. We are definitely going back!!Genuine Expedia guest review
"AWESOME!!! One of Cancun's BEST"
This was our 4th time visiting Cancun and the Hyatt Zilara is by far the best resort we have ever stayed at. The whole resort is kept very clean (you see employees cleaning up all day long) . The food and drinks are awesome(not sure why some of the reviews said otherwise...I am picky BUT those negative reviewers are just not pleased with anything) . […] Our room was GREAT and the staff went out of their way to make sure we were taken care of. The beach was beautiful and the cabanas on the beach were a pleasant surprise. We will definitely be returning to this resort. Read moreGenuine Expedia guest review
"Beautiful resort, Top-notch service, clean and fun"
We spent a week after Christmas 2013 at this resort and loved it. The rooms are amazing and everyone faces the ocean. The first room the gave us didn't have a great view because it was partially blocked by the resort next door. They moved us and were very gracious about it. The staff is amazing. They are all very polite and extremely helpful. The beach […] and pool areas are great. Always enough chairs and towels for everyone and they know how to keep the drinks coming. The food was good but not excellent. But I, like many other spoiled Americans, have very high standards. In particular, the beef could be better quality. The choices are plentiful and the food was fresh. The choices were plentiful and the freshness was not an issue. It is an all-inclusive resort and some of the restaurants require reservations. It can be tough to get a reservation at some of them and I don't like that, but it is not a problem unique to this resort. They have entertainment almost every night in the lobby area and it really exceeded my expectations. Dancing, singing, fire, cirque-type performances and more. We were there for New Years 2014 and the hotel put on a gala dinner and ball and it was a lot of fun. It was no extra charge beyond the all-inclusive rate. The location is great. It is on the best part of the beach in the hotel zone and is only about half a mile from the club zone. Make sure to go to Coco Bongo when you are there. So much fun. We loved this resort and will go back. Read moreGenuine Expedia guest review
"Nice hotel, on the beach,very friendly staff"
This is the 2nd year in a row I've stayed here, it was the Royal last year, now the Hyatt Zilara. 5 Star all the way, I would stay here next year in a heartbeat!Genuine Expedia guest review
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