"Great place to stay"
I would recommend this hotel to family and friends. The staff was very friendly and efficient. The room was a good size. Breakfast is coffee, muffins and fruit. This was a good location for us to visit family. I felt safe in this hotel and the parking lot was well lighted. Would recommend to family and friends.Genuine Hotels.com guest review
"really nice but breakfast bad"
likeGenuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Thank you for telling us about your experience during your recent stay at our hotel. Our goal is to provide excellent service. I am sorry to hear that our grab-and-go breakfast did not meet your expectations. This is designed to get you out the door on time. For this reason our rooms are equipped with a full kitchen which lets you eat whenever you want, saving you money. Thank you again for choosing our hotel, we look forward to having you stay with us in the near future.
A true hidden gemGenuine Hotels.com guest review
Nice room n good location. Front desk staff was very friendly n kind. Room seemed very clean except that on the day of departure, we found an empty beer bottle under one of the beds.Genuine Hotels.com guest review
"Good value for the price"
Our room was a handicapped room which was very large. Our room was very clean, nice bed, and quiet. We asked for an later checkout and had no problem. I gave a 4 star overall as the breakfast is just rolls, coffee and it is only till 9:00 a.m. I would recommend this place for security and for a great value in this area.Genuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Jan - Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your spacious, clean and quiet room. As well, it's great to hear that we were able to accommodate a late check-out for you. Still, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our breakfast offering. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Hotel has everything you need. The staff is friendly, at least the night shift is.Genuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future!
I enjoyed my stay... The staff was very helpful and friendly. The room was very nice and clean. Next time I'm in town I will definitely stay there again.Genuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our friendly staff and clean rooms with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
"Rooms were nice"
good place to stay, rooms are nice and bigGenuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Brent - I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your spacious room during your visit with us. Thank you for choosing Extended Stay America. It would be our pleasure to provide you with another enjoyable stay in the future.
"Nice quiet clean room"
The room was clean, small kitchen, nice shower and really comfy chair.Genuine Hotels.com guest review
My time at this hotel was grate. I was in town for a birthday party, and the location of this hotel worked out perfectly. Service at the front desk was friendly and quick, and the room was very clean and comfortable. I will be staying here again in the future.Genuine Hotels.com guest review
awesome, handy to highways, handy to super target, rooms have full blown kitchen, stove, oven, microwave, large fridge. Very handy, very clean and very nice staff and rates were reasonable. A for sure if we are back in this area.Genuine Hotels.com guest review
There was no phone in the room so we can't really call housekeeping if we need anything. There's no ice machine in the hotel. We had to wait for ice tray to freeze for us to have ice. Other than than I would highly recommend this place.Genuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Jan - Thank you for your review. I am very sorry that a phone was not placed in your room and for the lack of ice machine on the property. Please know, we have since made sure your room had a phone. As well, regarding the ice, we offer trays in each of our rooms so guests can make it as they need. Thank you again for your feedback. We hope you will choose to stay with us in the future.
"Best buy for working traveler"
Good value for the money. Particularly good for extended travel because rooms are more like appartments. Staff helpful. Hotel currently undergoing renovation, so can only get better. Would stay there again.Genuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Thank you for your review. I am so glad that you enjoyed your room, our staff's excellent service and our hotel's location. We look forward to the renovation being completed and having you return to experience all of the improvements that were made.
Overall this was a satisfactory hotel. Easy enough to get to, not necessarily a lot of surrounding stores; restaurants without having to drive.Genuine Hotels.com guest review
"Taking it Furthur"
My stay was grate. I showed up before regular check in time, and was still able to get into a room. The room was a lot bigger than I expected, and very clean. The furniture was comfortable, and I had plenty of towels. Overall my stay was grate, and I would stay here again.Genuine Hotels.com guest review
"Terrapin or BUST!"
If you are heading to Phil Lesh's amazing Club , this is the place to stay! It is close and comfortable.Genuine Hotels.com guest review
"Comfortable pet friendly hotel"
We had a good stay here. Our dog was welcomed for a small fee. Breakfast was provided, but minimal. Few extra supplies were provided in the bathroom (shampoo and hand soap only). Good value.Genuine Hotels.com guest review
"I SLEPT VERY WELL"
It was hard to find, and some strange smells on the outside (probably not the hotel's fault), but reception was very nice, a nice view of the bay, and I slept like a baby :0)Genuine Hotels.com guest review
"Needs more attention to cleaning....."
The hotel room was not very clean. We found a couple of hairs on our towels and it just did not look like it had been cleaned well.Genuine Expedia guest review
We stayed two nights. Bedding and towels are not replaced until you pay extra. No making up of the beds. The mattress and pillows were better than expected. The pool is very tiny, but clean. Skimpy on soap, shampoo, coffee, any extras.Genuine Expedia guest review
"Terrible - - Do NOT stay here"
One of the worst hotel experiences ever - the rude and argumentative staff, the room, the cleanliness of the hot tub, the amenities that were bare bones.....very bad experienceGenuine Hotels.com guest review
"Would stay here again"
The hotel had pretty much everything I needed. The room was clean, quiet and the staff were great. .Genuine Expedia guest review
"Great location for quick trip into San Rafael"
The Hotel was very clean and up to date. The room was very nice. When we got down to brfst a bit before 9am there were only granola bars and half a cup of hot water left.Genuine Hotels.com guest review
"Ok stay, but pricey"
Staff were nice, room was ok but the beds were awful. I couldn't imagine doing an "extended" stay just because of the beds. Ok for a quick stay over. Managers allowed an hr later check out since I was up for a race. I appreciated the "no problem" attitude and agreement to extend the check out. Location not near restaurants or downtown so plan to drive […] if wanting to eat out. Conveniently located near freeways! Read moreGenuine Hotels.com guest review
Hair in the sink. Unflushed toilet paper in the bowl.Genuine Expedia guest review
"Close to my work assignment"
I guess i just expected more creature comforts but i could not even find a vending machine in the place.Genuine Hotels.com guest review
We've stayed here before and had a great experience. This time, not so much. Front desk was not friendly, door handle fell off as we entered our room, the bed was not stable on one side, the air conditioner unit filter was filthy, and there was no dish soap in the kitchenette. It's very convenient to the freeway, but not really close to anything.Genuine Hotels.com guest review
"Bathroom Ground floor"
Men's Bathroom Ground Flore FILTHY!!!!!!!! Room OK Bed OldGenuine Hotels.com guest review
Staff was really helpful--explaining how to get to the trail around the bay, and taking time to fully answer any questions I had. Thank you.Genuine Hotels.com guest review
"Decent location, 15min from everything"
Unfortunately, this non-smoking hotel smelled strongly of smoke. The folks in the room next to us were smoking constantly, and guests were smoking around the pool, even after hotel staff were informed.Genuine Expedia guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Thank you for your review. I truly apologize for the smoke smell that occurred during your stay and that our staff did not properly handle your concerns. In response to this feedback, our maintenance staff is working to eliminate the smell. As well, I am coaching the staff on how to handle guest issues better in the future and am reviewing our smoking policy's as well. Thank you again for your feedback. We hope to be of service to you again in the future.
Very nice.Genuine Hotels.com guest review
Great hotel, very clean, and helpful staff.Genuine Hotels.com guest review
We stayed one night and it was ok. The breakfast was kind of a joke, but the room was clean but a little dated. Location was good, close to the freeway but quiet. We had a few issues with the business center but the staff resolved it quickly. It was a good place to sleep...it served it's purpose.Genuine Hotels.com guest review
"Excellent hotel for travellers"
I have now been in two Extended Stay America hotels and they have both been perfect for what I needed! I have two dogs and they made it all very easy.....there is a kitchen for me and for the dogs......this is not a holiday I need to be travelling for other reasons and their facilities are peerfect.Genuine Expedia guest review
efficient and clean hotel, location not easy to get into or out of from the freeway and not many ammenities close to the hotelGenuine Hotels.com guest review
"Great relaxing hotel"
This hotel had the best costumer service, the front desk was very helpful, and the room was fresh, clean, and felt like a home away from home.Genuine Expedia guest review
"just as expected"
spent little time in room. Nice shower. Didn't use kitchen at all. AC was quiet. No disappointments.Genuine Expedia guest review
"nice if you don't mind the smell of smoke"
Decor was nice. Beds were fine. Wasn't there long enough to rate the staff. Couldn't enjoy any of it because of the awful smell of smoke in our non-smoking room.Genuine Expedia guest review
"17th Birthday Celebration"
My daughter's father passed away last July. She wanted to make her birthday weekend special and requested a trip to San Francisco. We enjoyed the hotel, it was roomy, clean and quiet. The staff was helpful. Gave us great directions the several times we asked. Coffee was wonderful. The breakfast a little processed for our tastes, but we were out the […] door quickly to sight see so it was of little importance to us. Enjoyed the spa and pool. Clean towels when we requested them at the pool. Read moreGenuine Hotels.com guest review
"better than reviews and a bargain"
very nice except for odd smell in hall. well-equipped and comfortable.really friendly staff. breakfast not so tasty, but adequate.Genuine Hotels.com guest review
Breakfast is a joke, when we got there just over an hour before it was to end. there were half a dozen over the hill oranges and sad apples,. We got half a cup of coffee between us There was hot water (no hot chocolate) and instant oatmeal, that was it. We notified the desk clerk and waited about 10 minutes but nothing was restocked. Next trip we'll […] try the competition Read moreGenuine Hotels.com guest review
One night stay. Room was spacious. Rest of facility was passable but nothing special. Breakfast was the most meager offering imaginable.Genuine Hotels.com guest review
fineGenuine Hotels.com guest review
"one night stay"
It will be the last time I will stay their. I payed extra for a good bed and it looked 25 years old just like the carpet and they say they totally remodeled in 2012. What a joke. Stains all over the lamp shades and couches the blanket had holes in it.Genuine Hotels.com guest review
"Visiting friend & business."
Very good. Outstanding room.Genuine Hotels.com guest review
"close to where I needed to be"
I regularly stay here but this was the worst experience ever. The sheets on the bed had skid marks over them it was disgusting and the maid would have known this when she made up the bed and just left it. Breakfast at 7.25am consisted of very little coffee, 2 cereal bars, 2 muffins and 2 oranges which quite frankly had seen better days. Pool was out […] of order too, hotel has gone downhill considerably. Read moreGenuine Hotels.com guest review
"Muir Woods Trip"
I was disappointed that the pool was on the website but upon arrival we were advised that the pool was closed for an undetermined time. My family was looking forward to the Pool.Genuine Hotels.com guest review
"Cheaper version of Homewood suits hotel."
It's a cheaper version of Homewood suits hotel. It has everything you need, a full kitchen, pleasant room , tv and even DVD player. I don't have any complaints about the room . It's a good place for a family with small children . The only thing I wish the hotel will have a better breakfast menu. The location was also Strange among commercial buildings […] and was hard to find at first. Read moreGenuine Expedia guest review
"Close to where I needed to be"
Overall very good, I have stayed there many times. The pool needs to be warmer though and the breakfast really lets the place down, coffee only available to10am where is used to be all day. No bagels in fact only a few cereal bars and packets of porridge were out. Needs to be looked at and improved. Other than that would stay again,Genuine Hotels.com guest review
"near my boat"
stay a few times a year- like room layout- kitchen facilities very completeGenuine Hotels.com guest review
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