The hotel was clean, and the staff were all very nice. The exercise room was in disrepair, the door and bike were broken. The doorknob fell off while we were in there and there is no phone in the room. There was a business area but no ability to print during the whole length of our stay. Free breakfast is granola bars and instant oatmeal. There were […] no coffee shops or restaurants near the hotel at all. **This is obviously a drop in and sleep and that is it kind of hotel. Read moreGenuine Hotels.com guest review
Clean, spacious rooms. Kitchenette was great.Genuine Hotels.com guest review
Cleanliness of room. Front Desk was very professional and efficient.Genuine Hotels.com guest review
"Nice but a bit out of the way"
Perfectly fine. Beds were comfy. AC worked. Bathrooms were nice. Pool and hot tub were outside in gated, covered area. Vending was limited.Genuine Hotels.com guest review
"Met our needs for comfort and convenience"
The room was spacious and comfortable. Like others have said, it was a little inconvenient to not have the dishes, dish washing equipment etc. in the room (like you would find in a Residence Inn for example), but they supplied what we requested very quickly. The grab and go breakfast was just that -- very skimpy, but the assumption was you are there […] for an 'extended stay' so supplying your own meals. The only major complaint I have is that the 3rd floor where we stayed had a very unusual odor. Our room smelled fine, but every time you got off the elevator, it was there and it was strong. Read moreGenuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East I would like to thank you for taking the time to post a review of your stay. I am pleased to read that your stay was pleasant overall; however, I do apologize for the odor you experienced during your stay. I will be working with my housekeeping staff to investigate the source of this odor so that we can prevent your experience from being repeated. Your feedback is extremely valuable to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Good location, nice hotel, friendly staff. Bed was uncomfortable, but outside of that, great place to stay!.Genuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East John - Thank you for writing a review about our hotel. We are sorry that you did not find your bed to be comfortable; however, we are thrilled that you enjoyed our hotel and friendly staff. Your feedback is extremely valuable to us. We will look into the bedding situation to make sure your next stay with us is very comfortable. Thank you again for your feedback. We hope to see you again soon.
"One night stay"
We stayed for one night visiting San Francisco and Napa Valley. Beds are hard and A/C is loud. Swimming pool inside partly outside. It had a kitchen unit, but we just went out for diner. Not much in the area, just off the freeway. A great sushi bar around the corner! Also a target down the street with a Starbucks.. For a weekend stay in San Francisco […] area it was reasonable priced. For breakfast it's a grab and go: apples an muffin and coffee. Read moreGenuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Dave - Thank you for writing a review about your experience. We are glad that you found us to be a good value; however, we are sorry to hear that your bed's comfort did not meet your expectations and your air conditioning was noisy. We will inspect each of our mattresses to make sure they are meeting our standards for comfort. We will also have our maintenance engineer address any potential issue with your air conditioning unit. Thank you again for your review. We hope to see you again in the future.
"great spot to get into S.F."
we pick this hotel beacuse it was near to ferry going into S.F. just a short drive to ferry parking lot cost $2.00 for all day and $10.00 for ferry right into ferry terminal down town . front desk is always great I will use this hotel againGenuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East John - Thank you for writing a review about our hotel. We are glad that you had a great stay and enjoyed our convenient location. We are proud of our staff for providing you with quality service. Thank you again for your feedback. We look forward to welcoming you back very soon.
It is a standard sized hotel which offers your need of having a comfortable place to stay. Basically, when you book in this hotel, housekeeping is only provided when you request for it. When you need fresh towels, you have to get it yourself from the front desk..so far over all stay was a breeze bec it provided what we really need for the whole stay […] including the chance of doing our laundry since they have that facility....;) Read moreGenuine Hotels.com guest review
I expected to have the basics in our room at Extended Stay (cookware, silverware, and soap) and was disappointed to find that we didn't. After a call to the front desk we were told we could come retrieve the items from the front desk. We brought food to BBQ but learned they didn't provide charcoal so ended up cooking on the stove top. We had to request […] a wine opener too. They didn't even provide a coffee maker in the room. The rooms were nice enough but lacked the basics I expect to find in a hotel. Read moreGenuine Hotels.com guest review
"Over night delight!"
Room was clean, comfortable, and convenient. I had a short stay but it was just right!Genuine Hotels.com guest review
WE DIDN'T GET TO STAY THERE WHEN WE ARRIVED TO CHECK IN WE WERE TOLD BY THE PERSON BEHIND THE COUNTER THAT HE ONLY SHOWED ONE ROOM RESERVED AND DID NOT SEE THE OTHER 2 ROOMS RESERVED AND I HAD THE CONFORMATION #S SO WE HAD TO GO TO NORTH SANTA ROSA TO GET ROOMS AND NOW I FIND OUT THAT I'M STILL BEING CHARGED FOR 2 ROOMS THAT EXTENDED STAY SHOWS NOW […] AS NO SHOW NOT AT ALL HAPPY WITH THE SITUATION. Read moreGenuine Hotels.com guest review
The room felt cramped. The AC wasn't user friendly Took too long to kick in. Saw bug in pool, refused to get it. The beds seemed to be full size instead of queen. The dining room was very clean and spacious. Love the workout room. Very close to Target, my favorite store which we discovered much later. The staff was friendly and attentive. Overall I […] would probably stay here again. Read moreGenuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Patty - Thank you for taking the time to tell us about your experience during your recent stay. We're sorry if your stay was not as comfortable as what we always strive for. All of our rooms have either one King bed or two Queen beds. We are glad that you enjoyed our hotel overall and that our staff provided you with quality service. Your feedback is extremely valuable to us, it helps us to improve. Thank you again for your comments. We hope to see you again in the future.
"Great place to stay"
I would recommend this hotel to family and friends. The staff was very friendly and efficient. The room was a good size. Breakfast is coffee, muffins and fruit. This was a good location for us to visit family. I felt safe in this hotel and the parking lot was well lighted. Would recommend to family and friends.Genuine Hotels.com guest review
"really nice but breakfast bad"
likeGenuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Thank you for telling us about your experience during your recent stay at our hotel. Our goal is to provide excellent service. I am sorry to hear that our grab-and-go breakfast did not meet your expectations. This is designed to get you out the door on time. For this reason our rooms are equipped with a full kitchen which lets you eat whenever you want, saving you money. Thank you again for choosing our hotel, we look forward to having you stay with us in the near future.
All the staff were wonderfully friendly and helpful. The location is freeway close, but that's both a positive and a negative. Complementary "breakfast" was pretty much a joke, but the coffee was good and much appreciated. So, it was pretty much a mixed bag for me.Genuine Expedia guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Paula - Thank you for taking the time to tell us about your experience at our hotel. I am so glad that you liked the service our staff provided and our hotel's location. Still, I am unhappy to hear that our grab-and-go breakfast did not meet your expectations. It is designed to get you out the door on time. For this reason our rooms are equipped with a full kitchen which lets you eat whenever you want. Thank you again for being our guest. We hope to see you again soon.
"Great quiet place. Alittle pricy though."
Great view. Nice place to stay. Relaxing watching the boats travel by. Very peaceful stayGenuine Expedia guest review
Forget about asking about bottle water, staff said there wasn't any...Genuine Expedia guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Thank you for taking the time to tell us about your experience during your recent visit to our hotel. I am so glad that you liked the parking our hotel has to offer and our location. As for the water, I am sorry we did not have any bottles available at the front desk; however, they are offered in the vending machines. Thank you again. We look forward to having you as our guest again soon.
"Better than Motel 6,but $130 are too much for this"
The mattresses are horrible, my back still hurts 2 days later. No warm water at any time. Very thin walls, you hear everything that is going on in the neighboring room.Genuine Expedia guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Thank you for taking the time to tell us about your experience during your recent visit. I apologize for the issues you encountered with your mattress and lack of warm water during your stay. As well, I am sorry for the noise disturbance you encountered. Your comments will be very useful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope that you will return to our hotel, or any of our other brand locations in the future.
A true hidden gemGenuine Hotels.com guest review
Nice room n good location. Front desk staff was very friendly n kind. Room seemed very clean except that on the day of departure, we found an empty beer bottle under one of the beds.Genuine Hotels.com guest review
"Good value for the price"
Our room was a handicapped room which was very large. Our room was very clean, nice bed, and quiet. We asked for an later checkout and had no problem. I gave a 4 star overall as the breakfast is just rolls, coffee and it is only till 9:00 a.m. I would recommend this place for security and for a great value in this area.Genuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Jan - Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your spacious, clean and quiet room. As well, it's great to hear that we were able to accommodate a late check-out for you. Still, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our breakfast offering. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Hotel has everything you need. The staff is friendly, at least the night shift is.Genuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future!
I enjoyed my stay... The staff was very helpful and friendly. The room was very nice and clean. Next time I'm in town I will definitely stay there again.Genuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our friendly staff and clean rooms with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
"Good experience to stay here with my dog"
Good staff but limited people. Room was very clean, the room size is enough for three people and one dog. Room has a full kitchen with full size frig, stove and silverware. Their is a place in the back for the dogs to do their business. While the breakfast is not impressive, the Safeway is 10 minute drive away.Genuine Expedia guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Thank you for sharing your experience with us. I’m so pleased to hear that you enjoyed our friendly staff and clean rooms with fully equipped kitchens at a great value. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future!
The hotel was very friendly and welcomed pets. The front desk clerk Tina loved her job and it showed. The manager was helpful and courteous. Would recommend this hotel and intend to stay there oftenGenuine Expedia guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Hi Marian, Thank you so much for taking the time to provide your feedback on your recent stay with us! It is great to hear you felt at home at our hotel. Our normal practice is to clean the rooms on a weekly basis but do we have programs where these services can be provided to our guests daily. Thank you again for your feedback. We’re looking forward to seeing you again soon!
"Rooms were nice"
good place to stay, rooms are nice and bigGenuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Brent - I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your spacious room during your visit with us. Thank you for choosing Extended Stay America. It would be our pleasure to provide you with another enjoyable stay in the future.
"Nice quiet clean room"
The room was clean, small kitchen, nice shower and really comfy chair.Genuine Hotels.com guest review
My time at this hotel was grate. I was in town for a birthday party, and the location of this hotel worked out perfectly. Service at the front desk was friendly and quick, and the room was very clean and comfortable. I will be staying here again in the future.Genuine Hotels.com guest review
awesome, handy to highways, handy to super target, rooms have full blown kitchen, stove, oven, microwave, large fridge. Very handy, very clean and very nice staff and rates were reasonable. A for sure if we are back in this area.Genuine Hotels.com guest review
There was no phone in the room so we can't really call housekeeping if we need anything. There's no ice machine in the hotel. We had to wait for ice tray to freeze for us to have ice. Other than than I would highly recommend this place.Genuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Jan - Thank you for your review. I am very sorry that a phone was not placed in your room and for the lack of ice machine on the property. Please know, we have since made sure your room had a phone. As well, regarding the ice, we offer trays in each of our rooms so guests can make it as they need. Thank you again for your feedback. We hope you will choose to stay with us in the future.
"Best buy for working traveler"
Good value for the money. Particularly good for extended travel because rooms are more like appartments. Staff helpful. Hotel currently undergoing renovation, so can only get better. Would stay there again.Genuine Hotels.com guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Thank you for your review. I am so glad that you enjoyed your room, our staff's excellent service and our hotel's location. We look forward to the renovation being completed and having you return to experience all of the improvements that were made.
Overall this was a satisfactory hotel. Easy enough to get to, not necessarily a lot of surrounding stores; restaurants without having to drive.Genuine Hotels.com guest review
"Taking it Furthur"
My stay was grate. I showed up before regular check in time, and was still able to get into a room. The room was a lot bigger than I expected, and very clean. The furniture was comfortable, and I had plenty of towels. Overall my stay was grate, and I would stay here again.Genuine Hotels.com guest review
"Terrapin or BUST!"
If you are heading to Phil Lesh's amazing Club , this is the place to stay! It is close and comfortable.Genuine Hotels.com guest review
"Comfortable pet friendly hotel"
We had a good stay here. Our dog was welcomed for a small fee. Breakfast was provided, but minimal. Few extra supplies were provided in the bathroom (shampoo and hand soap only). Good value.Genuine Hotels.com guest review
"I SLEPT VERY WELL"
It was hard to find, and some strange smells on the outside (probably not the hotel's fault), but reception was very nice, a nice view of the bay, and I slept like a baby :0)Genuine Hotels.com guest review
"Needs more attention to cleaning....."
The hotel room was not very clean. We found a couple of hairs on our towels and it just did not look like it had been cleaned well.Genuine Expedia guest review
We stayed two nights. Bedding and towels are not replaced until you pay extra. No making up of the beds. The mattress and pillows were better than expected. The pool is very tiny, but clean. Skimpy on soap, shampoo, coffee, any extras.Genuine Expedia guest review
"Terrible - - Do NOT stay here"
One of the worst hotel experiences ever - the rude and argumentative staff, the room, the cleanliness of the hot tub, the amenities that were bare bones.....very bad experienceGenuine Hotels.com guest review
"Would stay here again"
The hotel had pretty much everything I needed. The room was clean, quiet and the staff were great. .Genuine Expedia guest review
"Great location for quick trip into San Rafael"
The Hotel was very clean and up to date. The room was very nice. When we got down to brfst a bit before 9am there were only granola bars and half a cup of hot water left.Genuine Hotels.com guest review
"Ok stay, but pricey"
Staff were nice, room was ok but the beds were awful. I couldn't imagine doing an "extended" stay just because of the beds. Ok for a quick stay over. Managers allowed an hr later check out since I was up for a race. I appreciated the "no problem" attitude and agreement to extend the check out. Location not near restaurants or downtown so plan to drive […] if wanting to eat out. Conveniently located near freeways! Read moreGenuine Hotels.com guest review
Hair in the sink. Unflushed toilet paper in the bowl.Genuine Expedia guest review
"Close to my work assignment"
I guess i just expected more creature comforts but i could not even find a vending machine in the place.Genuine Hotels.com guest review
We've stayed here before and had a great experience. This time, not so much. Front desk was not friendly, door handle fell off as we entered our room, the bed was not stable on one side, the air conditioner unit filter was filthy, and there was no dish soap in the kitchenette. It's very convenient to the freeway, but not really close to anything.Genuine Hotels.com guest review
"Bathroom Ground floor"
Men's Bathroom Ground Flore FILTHY!!!!!!!! Room OK Bed OldGenuine Hotels.com guest review
Staff was really helpful--explaining how to get to the trail around the bay, and taking time to fully answer any questions I had. Thank you.Genuine Hotels.com guest review
"Decent location, 15min from everything"
Unfortunately, this non-smoking hotel smelled strongly of smoke. The folks in the room next to us were smoking constantly, and guests were smoking around the pool, even after hotel staff were informed.Genuine Expedia guest review
Response by Extended Stay America San Rafael - Francisco Boulevard East Thank you for your review. I truly apologize for the smoke smell that occurred during your stay and that our staff did not properly handle your concerns. In response to this feedback, our maintenance staff is working to eliminate the smell. As well, I am coaching the staff on how to handle guest issues better in the future and am reviewing our smoking policy's as well. Thank you again for your feedback. We hope to be of service to you again in the future.
Very nice.Genuine Hotels.com guest review
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