"Close to where i needed to be"
Good hotel, breakfast has gone down hill. No bagels were out just a few packets of porridge and about 6 cereal bars and that was it. Not like it used to be although prices have increased and so has the star rating from 2.5 to 3. Needs to be improved and pool needs to be warmer but apart from that good hotel and as a fairly regulat customer would be […] my choice for the area again. Read moreGenuine Hotels.com guest review
I was unpleased with my stay. The hotel beds were the worse beds, and we found blood on the sheets. It's like they didnt even change the sheets, it was disgusting. I would not stay there again. The continental breakfast was by far the cheapest ever. They didnt even have juice. Very poor facility.Genuine Hotels.com guest review
Too out of the way; not convenient. Entire building smelled like cleaning materials. Poor customer service. Minimal amenities, especially food.Genuine Hotels.com guest review
My stay was great as it always is at this hotel.Genuine Hotels.com guest review
"Hmph...not what I hoped for."
Beds were uncomfortable and squeaky ... Not enough toiletries.. Breakfast was minimal not even juice or cold cereal avail .....Genuine Expedia guest review
"right by terrapin crossroads!"
I found the room through a call rep for this hotel website and even though I was planning on spending a little less but glad I didnt! The room was very spacious with a huge marble shower, king size bed, full kitchen with dishes and a couch. The lady at the front dest was very kind and helpful to me and also respectful. On the other end I was dissapointed […] by the breakfast as it was only coffee, tiny muffins and oatmeal packets (that was out)... also the pull out couch was not sleepable.. to many springs. I will be staying here any time I am in San Rafael, thanks! Read moreGenuine Hotels.com guest review
Most uncomfortable beds ever experienced. Went because it was pet friendly, wouldn't go back.Genuine Expedia guest review
"Excellent hotel. Great staff."
Excellent visit at this hotel just as it always is.Genuine Hotels.com guest review
"Don't stay if you have a choice, WAY over-priced"
If you expect a room with a lock and hot water in the morning shower - great. If you expect any other comforts - forget it. The 'grab'n'go' breakfast was virtually non-existent. There wasn't even milk for coffee - only packaged creamer. I get better refreshments waiting for my oil to be changed. The nearest restaurant of any kind was more than a mile […] away. When asked for directions, the clerk responded with "I don't know, I *think* there is a Burger King down the road." I didn't see any vending machines of any nature - anywhere. From previous reviews, I was expecting basic 3 star comforts. But the mattress was rock hard with a crinkly plastic cover, it felt like I was sleeping in a baby crib. The vent in the bathroom spewed dirty lint all over me after a shower. When we first arrived at the place (after 8PM), there was vomit on the walkway directly in front of the lobby, and on the entry carpet. I told them about the vomit, but as we left at 8AM the next morning, it was still there. As I checked in, someone was calling to say their TV didn't work and were told that there was nothing they could do..The warning bells started going off in my head right then. Even though my room was completely paid for in advance, they were vague about what constituted 'incidentals' that would be covered with my credit card # should the need arise, so we dared not use anything. I pity anyone who plans an extended stay - the place was over-priced and over-rated. Read moreGenuine Expedia guest review
"Not up to par for the price."
The hotel property and inside were very nice. When we reached our room is when we were disappointed. The towels were scratchy, the sheets were not very soft, and the bathroom counter top had tooth paste stains from a previous guest (yuk!)Genuine Expedia guest review
Hotel just ok Lobby needed vacuuming Same the next day Had not been done over night. We travel a LOT and this has to be the Worst excuse for a breakfast I have ever seen! Not even a pitcher of water! First time at this chain Never againGenuine Expedia guest review
This motel was chosen as closest available to the Sonoma racetrack (still 28 miles away). Prepaid we arrived after 10 pm to find the front door locked. I found an almost unreadable, faded, number hand written on an intercom. A woman came into the hallway about 30 feet from the door and called out "can I help you?" seriously? Two overweight 67 year old […] white guys pulling roll aboard luggage. The room was ok, beds ok, bare minimum, but we weren't there for anything special; sleep and a shower. A breakfast was offered in the lobby. The only recognizable item that looked like you might want to actually put it in your mouth was coffee and some off brand candy/energy bar thing...and coffee. Read moreGenuine Hotels.com guest review
There are no restaurants whatsoever within walking distance!Genuine Hotels.com guest review
"I've slept on floors that were softer"
From the recovering meth addict that checked us in the the piece of plywood that is refered to as a "bed" to the fact that if you want them to clean the room daily it is a $10 fee, which makes you wonder if they actually clean the rooms any time besides when they get the fee. I suggest you sleep in your car.Genuine Hotels.com guest review
"Avoid if you can"
One would think an extended stay hotel would have more space. Not with this one. About the same small size as a normal hotel room. Advertised breakfast. A complete farce. Coffee, packaged cupcakes (with ample sugar and hydrogenated oils) some not so fresh fruit and porridge. That's all. No eggs, bacon, sausage, pancakes, bread, bagels, cereals, milk, […] etc. The neighborhood is in an industrial area with no conveniences anywhere nearby. Staff not helpful either. Avoid this place if you can. Read moreGenuine Hotels.com guest review
"Extended Stay - San Rafael"
Hotel is great, clean, attractive, very convenient to transportation options. They do need to add a few fresh and improved choices to the contintenal breakfast.Genuine Expedia guest review
"great for longer stays"
We stayed 5 nights at the end of a cross country road-trip delivering my eldest to college and this hotel was great. Equipt kitchenette, pool and hot-tub and coin operated laundry room for guests. Try to get a room on the 4th fllor at the back of building which has view of Angel Island.Genuine Hotels.com guest review
"Extended Stay is a Great Find"
each room has a kitchenette. very tidy and enough space to feel comfortable. Overall a very convenient and nice place.Genuine Expedia guest review
"4 Night Stay for Business"
The room itself was nice but I was surprised to find out that there would be no maid service during the time of my stay. I like the kitchen area, however I had to have someone bring me a fork because there were none. Everything would have been great if I hadn't found a bed bug on my bed the last day I was there. That creeped me out and made me wonder […] if I shouldn't have checked the bed area better when I first arrived. What they called breakfast wasn't much of anything. They didn't even have juice of any kind, just coffee.The staff were friendly, however the guests were very noisy at night up until 1:30am. I tried to use the fitness room but the equipment was very old and sounded like it was going to break. I wanted to go out into the hot tub, but there was a young couple making out in there and doing who knows what else! Read moreGenuine Hotels.com guest review
I have stayed at Extended Stay Hotels many times. This location could use some updating. The mattresses on both of the beds were old and sqeeky. The bedspread on one had a hole in it. The room was very clean, front desk service quite good. The only reason I will not stay at this location again is it is too far away from the home we were visiting.Genuine Hotels.com guest review
Nice hotel, it has a laundry room and a kitchenette in the room, which is great for a family. Close to San Francisco, but very affordable. Breakfast was very basic.Genuine Expedia guest review
Love the little suite !Genuine Hotels.com guest review
"Outdated, uncomfortable bedding."
Outdated, hard mattresses with lumpy pillow mattress covers. Old plastic type bedspreads and blankets. Insufficient parking on hotel property. Alternative parking was in a hidden away business office center far from the nearest hotel entrance.Genuine Expedia guest review
MY STAY WS RELAXING FOR ME AND MY DOG. I ONLY WISH I COULD HAVE STAYED LONGER TO ENJOY THE INDOOR POOL. THERE WAS PLENTY OF ROOM BEHIND THE HOTEL TO TAKE MY DOG FOR WALK ALSO WHICH HELPED ALOT. I NEED TO GO BACK TO MARIN NEXT MONTH SO I HOPE I CAN GET A GOOD PRICE AS BEFORE.Genuine Hotels.com guest review
Overall great experience both times I have stayed there and will stay there again. Really friendly staff, very helpful. Room was clean and tidy. They made my dog really welcome too!Genuine Hotels.com guest review
Nice room that feels like home. Kitchen was nice while traveling with family. Enjoyed the recliner and couch in the room and we used the spa and fitness room. Pet friendly.Genuine Hotels.com guest review
"Great place for Families"
It was clean, staff was friendly, pool area is indoors, but also has a sitting area that is covered. Only complaint..Breakfast. IF you are going to serve any breakfast..should include at least beverages to drink besides coffee. It was only muffins, bagels, fruit and coffee..no juice, milk or cereal..Genuine Hotels.com guest review
"The perfect room for the price"
A great price for the room, which included fridge and stove/oven. A bit thin on kitchen supplies, but plenty of towels etc. Extras of everything available at the front desk, including tooth brush, razor etc, and even popcorn. Our room was booked a smoking and the clerk moved us to a non smoking room~very nice! A good size so the two little ones were […] able to run around a bit, and having the kitchen there worked out so well. Convenient to all parts of Marin. Such a beautiful part of the country! Read moreGenuine Expedia guest review
Hotel needs maintenance. Closet door was off the rail and setting in closet. Closet was unusable. Front desk staff was very niceGenuine Hotels.com guest review
"Nice place to stop and lay your head"
The hotel is nice. There is a kitchenette and full fridge which is great if you travel with a ice chest. There is no ice machine in the facility so be sure to purchase a bag of ice when leaving from the near by gas station. The pool is semi-indoor. It allows the breeze from outside to enter through, and the jacuzzi is small but nice. The staff here […] were all very nice and accommodating. The rooms are clean, however the bed is not the most comfy thing in the world, with would benefit from one of those foamy egg carton. Overall I would recommend this hotel to anyone traveling on a budget, Northern Cali can be quite pricey, but staying here you wont have to sacrifice on quality. Read moreGenuine Expedia guest review
"Great price, clean room"
Staff was moderately friendly. The front desk lady seemed flustered when I got there like she had a lot on her mind. She gave me the wrong wifi password. I had to call her back for the correct one. The room was clean. My wife complained about a perfume smell that she didn't like. It could've been the previous guest. The fridge, toaster and coffee maker […] were clean and worked fine. I didn't use the stove. In the morning, there was a burning smell throughout my floor. It smelled like someone in another room burnt their bread in the toaster. The bed was a little harder than my wife liked but that wasn't a major problem. The walls are a bit thin which I could tell from the movement movement heard in the next room. The breakfast included bagels, muffins, coffee and tea. It could have had a few other items like cereal, oatmeal or fruit. The location was a bit hard to get to. The first time going there I got a bit lost because I was on the wrong side of the freeway. I eventually was able to find it. The price was very affordable and I would consider staying at an extended stay in the future mostly because of the price and being able to save money by bringing your own food. Read moreGenuine Hotels.com guest review
"worth the money"
We stayed one night before continuing inot northern California. Decent clean room, price was best one at the time. Well worth it for what we needed - two clean beds, clean shower and kitchenette.Genuine Hotels.com guest review
"Meh, I've had much better for the $$$"
The room is nice enough but the beds and pillows were hard as a rock. I could barely sleep because of the pillows and the close proximity to the freeway.Genuine Expedia guest review
Very comfortable stay with extremely helpful and friendly staff.Genuine Hotels.com guest review
"inexpensive & still not worth the monney"
Knowing we were arriving late, I called to notify them so that I would be able to check into a non-smoking room as requested. THIS DID NOT HAPPEN. With 4 kids, I was given a smoking room. This room had burn marks in carpet, the closet doors were slanted off hinges, drawers in dresser were broken, and no iron. To make matters worse, because of a recent […] surgery I have a catheter in my leg and cannot bathe in shower. 3 of 4 are under 5 and with my leg as it is, this room did not have a tub. I went to desk & lady was not helpful nor understanding. No time to waste, I went back to room to get ready kids ready for our event that day & also pack up and leave NO IRON. I called desk and she could not believe there wasn't one in room. This HOTEL as the call it should be labeled a TRUCKER STOP because thats what it smelled like. Its right off fwy in an industrial tyoe area. The immediate area around is so dark and vacant. I almost felt like sleeping my car, afraid of waking up and it be gone. They provide a breakfast in morning, which is nice however no milk. Everything I read & iked about it, did not appear as noted. Read moreGenuine Hotels.com guest review
We have stayed here several times always been great exp. On this trip we were given a room that still had dirty linen & trash left in the room. The second room was not cleaned very well found cob webs and greasy phone and dishes were a little dirty. This vacation was the 1st we were not totally statisfied. Staff needs to be monitored a little closer. […] Great location to stay for our ballgames Read moreGenuine Hotels.com guest review
"Not bad at all"
We had a good time, and for the money you couldn't get a better placeGenuine Hotels.com guest review
I would definitely stay at Extended again.Genuine Hotels.com guest review
"Good deal and nice staff"
The staff was exceedingly nice and the place was clean and quiet. My deal was half off their regular rate. the Continental breakfast is bare bones but our room had a kitchen and fridge so we could have made our own breakfast. A+Genuine Hotels.com guest review
"Extended Stay Deluxe San Rafael - Very Comfortable"
Overall a very nice hotel - clean, comfortable, and friendly staff. My only disappointment was the continental breakfast, I think they can offer a bit more.Genuine Hotels.com guest review
"Just for one night"
I would not stay at this particular location due to the condition of the 3rd floor. Heavy smokers and the hallway is full of cigarrette smoke. Not the best.Genuine Hotels.com guest review
"enjoyed my stay and would visit again"
The room was spacious, clean, and comfortable. The hotel was clean, large and had lots of extras. The hotel staff was very nice and helpful. Had a very nice stay and would stay again. Hotel a little tricky to get to because Yahoo Maps is not updated. Called hotel and the hotel staff was very helpful and got us quickly to the hotel. Recommend calling […] the for directions since Yahoo Maps gave us wrong directions. Read moreGenuine Expedia guest review
"Extended Stay, San Rafael, CA"
A very nice room with full kitchen at a great price. The receptionist at the front desk was one of the best I have had recently. We only stayed one night, but this looks like a good place to stay if you are in the area on business for a few days.Genuine Hotels.com guest review
"Not Bad...Warm up the Pool Please!"
Not a bad experience. Indoor pool was too cold. Need to keep it a little warmer. Room was nice but could have been a little cleaner.Genuine Expedia guest review
The room was clean and well kept. The staff was in good spirits and helpful. The only thing that bothered me was the horrible cigarette smell in the hallways. I was staying on a floor that appeared to be non-smoking. However I don't think the staff could have done much to control smokers that go out into the hall to smoke. Perhaps if this hotel could […] invest in air purifies for the hallway I would have given them full starts. I would however stay here again. It is centrally located to where I need to be. Read moreGenuine Expedia guest review
"Great Value, Clean and Roomy"
Other than my room key not initially working, my stay was great. The staff was friendly, and when my key did not work, they personally walked up to my room with me to ensure it worked the second time. The room itself was pleasantly decorated, and was very clean. The only downside to this hotel is that is an adventure getting to it if you exit in San […] Rafael. The easiest way to get there is through Larkspur Read moreGenuine Hotels.com guest review
"very good hotel"
overal price, good customer serviceGenuine Hotels.com guest review
The staff, particularly the front desk, was extremely professional. She was informative and made us feel welcome. The location was convenient. The booking was easy and the hotel was very nice and clean.Genuine Hotels.com guest review
I hated this place... Rooms were exteremly smelly, i had to change three rooms but still every room i switched to was worse that the previous one! the lady in the front was not friendly and helpful at all! the restuarant food was aweful! we ordered a nacho and a french fries for snack, nachos was cold and nasty and french fries was stale. really bad […] experience and btw the pool was out of order. Read moreGenuine Hotels.com guest review
"it was okay place to shower and sleep"
we found broken window parts in the bushes "half a window" by the parking lot. trash here and there in the back. difficult to find the place.Genuine Expedia guest review
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