We stayed one night and it was ok. The breakfast was kind of a joke, but the room was clean but a little dated. Location was good, close to the freeway but quiet. We had a few issues with the business center but the staff resolved it quickly. It was a good place to sleep...it served it's purpose.Genuine Hotels.com guest review
"Excellent hotel for travellers"
I have now been in two Extended Stay America hotels and they have both been perfect for what I needed! I have two dogs and they made it all very easy.....there is a kitchen for me and for the dogs......this is not a holiday I need to be travelling for other reasons and their facilities are peerfect.Genuine Expedia guest review
efficient and clean hotel, location not easy to get into or out of from the freeway and not many ammenities close to the hotelGenuine Hotels.com guest review
"Great relaxing hotel"
This hotel had the best costumer service, the front desk was very helpful, and the room was fresh, clean, and felt like a home away from home.Genuine Expedia guest review
"just as expected"
spent little time in room. Nice shower. Didn't use kitchen at all. AC was quiet. No disappointments.Genuine Expedia guest review
"nice if you don't mind the smell of smoke"
Decor was nice. Beds were fine. Wasn't there long enough to rate the staff. Couldn't enjoy any of it because of the awful smell of smoke in our non-smoking room.Genuine Expedia guest review
"17th Birthday Celebration"
My daughter's father passed away last July. She wanted to make her birthday weekend special and requested a trip to San Francisco. We enjoyed the hotel, it was roomy, clean and quiet. The staff was helpful. Gave us great directions the several times we asked. Coffee was wonderful. The breakfast a little processed for our tastes, but we were out the […] door quickly to sight see so it was of little importance to us. Enjoyed the spa and pool. Clean towels when we requested them at the pool. Read moreGenuine Hotels.com guest review
"better than reviews and a bargain"
very nice except for odd smell in hall. well-equipped and comfortable.really friendly staff. breakfast not so tasty, but adequate.Genuine Hotels.com guest review
Breakfast is a joke, when we got there just over an hour before it was to end. there were half a dozen over the hill oranges and sad apples,. We got half a cup of coffee between us There was hot water (no hot chocolate) and instant oatmeal, that was it. We notified the desk clerk and waited about 10 minutes but nothing was restocked. Next trip we'll […] try the competition Read moreGenuine Hotels.com guest review
One night stay. Room was spacious. Rest of facility was passable but nothing special. Breakfast was the most meager offering imaginable.Genuine Hotels.com guest review
fineGenuine Hotels.com guest review
"one night stay"
It will be the last time I will stay their. I payed extra for a good bed and it looked 25 years old just like the carpet and they say they totally remodeled in 2012. What a joke. Stains all over the lamp shades and couches the blanket had holes in it.Genuine Hotels.com guest review
"Visiting friend & business."
Very good. Outstanding room.Genuine Hotels.com guest review
"close to where I needed to be"
I regularly stay here but this was the worst experience ever. The sheets on the bed had skid marks over them it was disgusting and the maid would have known this when she made up the bed and just left it. Breakfast at 7.25am consisted of very little coffee, 2 cereal bars, 2 muffins and 2 oranges which quite frankly had seen better days. Pool was out […] of order too, hotel has gone downhill considerably. Read moreGenuine Hotels.com guest review
"Muir Woods Trip"
I was disappointed that the pool was on the website but upon arrival we were advised that the pool was closed for an undetermined time. My family was looking forward to the Pool.Genuine Hotels.com guest review
"Cheaper version of Homewood suits hotel."
It's a cheaper version of Homewood suits hotel. It has everything you need, a full kitchen, pleasant room , tv and even DVD player. I don't have any complaints about the room . It's a good place for a family with small children . The only thing I wish the hotel will have a better breakfast menu. The location was also Strange among commercial buildings […] and was hard to find at first. Read moreGenuine Expedia guest review
"Close to where I needed to be"
Overall very good, I have stayed there many times. The pool needs to be warmer though and the breakfast really lets the place down, coffee only available to10am where is used to be all day. No bagels in fact only a few cereal bars and packets of porridge were out. Needs to be looked at and improved. Other than that would stay again,Genuine Hotels.com guest review
"near my boat"
stay a few times a year- like room layout- kitchen facilities very completeGenuine Hotels.com guest review
"Close to where i needed to be"
Good hotel, breakfast has gone down hill. No bagels were out just a few packets of porridge and about 6 cereal bars and that was it. Not like it used to be although prices have increased and so has the star rating from 2.5 to 3. Needs to be improved and pool needs to be warmer but apart from that good hotel and as a fairly regulat customer would be […] my choice for the area again. Read moreGenuine Hotels.com guest review
I was unpleased with my stay. The hotel beds were the worse beds, and we found blood on the sheets. It's like they didnt even change the sheets, it was disgusting. I would not stay there again. The continental breakfast was by far the cheapest ever. They didnt even have juice. Very poor facility.Genuine Hotels.com guest review
Too out of the way; not convenient. Entire building smelled like cleaning materials. Poor customer service. Minimal amenities, especially food.Genuine Hotels.com guest review
My stay was great as it always is at this hotel.Genuine Hotels.com guest review
"Hmph...not what I hoped for."
Beds were uncomfortable and squeaky ... Not enough toiletries.. Breakfast was minimal not even juice or cold cereal avail .....Genuine Expedia guest review
"right by terrapin crossroads!"
I found the room through a call rep for this hotel website and even though I was planning on spending a little less but glad I didnt! The room was very spacious with a huge marble shower, king size bed, full kitchen with dishes and a couch. The lady at the front dest was very kind and helpful to me and also respectful. On the other end I was dissapointed […] by the breakfast as it was only coffee, tiny muffins and oatmeal packets (that was out)... also the pull out couch was not sleepable.. to many springs. I will be staying here any time I am in San Rafael, thanks! Read moreGenuine Hotels.com guest review
Most uncomfortable beds ever experienced. Went because it was pet friendly, wouldn't go back.Genuine Expedia guest review
"Excellent hotel. Great staff."
Excellent visit at this hotel just as it always is.Genuine Hotels.com guest review
"Don't stay if you have a choice, WAY over-priced"
If you expect a room with a lock and hot water in the morning shower - great. If you expect any other comforts - forget it. The 'grab'n'go' breakfast was virtually non-existent. There wasn't even milk for coffee - only packaged creamer. I get better refreshments waiting for my oil to be changed. The nearest restaurant of any kind was more than a mile […] away. When asked for directions, the clerk responded with "I don't know, I *think* there is a Burger King down the road." I didn't see any vending machines of any nature - anywhere. From previous reviews, I was expecting basic 3 star comforts. But the mattress was rock hard with a crinkly plastic cover, it felt like I was sleeping in a baby crib. The vent in the bathroom spewed dirty lint all over me after a shower. When we first arrived at the place (after 8PM), there was vomit on the walkway directly in front of the lobby, and on the entry carpet. I told them about the vomit, but as we left at 8AM the next morning, it was still there. As I checked in, someone was calling to say their TV didn't work and were told that there was nothing they could do..The warning bells started going off in my head right then. Even though my room was completely paid for in advance, they were vague about what constituted 'incidentals' that would be covered with my credit card # should the need arise, so we dared not use anything. I pity anyone who plans an extended stay - the place was over-priced and over-rated. Read moreGenuine Expedia guest review
"Not up to par for the price."
The hotel property and inside were very nice. When we reached our room is when we were disappointed. The towels were scratchy, the sheets were not very soft, and the bathroom counter top had tooth paste stains from a previous guest (yuk!)Genuine Expedia guest review
Hotel just ok Lobby needed vacuuming Same the next day Had not been done over night. We travel a LOT and this has to be the Worst excuse for a breakfast I have ever seen! Not even a pitcher of water! First time at this chain Never againGenuine Expedia guest review
This motel was chosen as closest available to the Sonoma racetrack (still 28 miles away). Prepaid we arrived after 10 pm to find the front door locked. I found an almost unreadable, faded, number hand written on an intercom. A woman came into the hallway about 30 feet from the door and called out "can I help you?" seriously? Two overweight 67 year old […] white guys pulling roll aboard luggage. The room was ok, beds ok, bare minimum, but we weren't there for anything special; sleep and a shower. A breakfast was offered in the lobby. The only recognizable item that looked like you might want to actually put it in your mouth was coffee and some off brand candy/energy bar thing...and coffee. Read moreGenuine Hotels.com guest review
There are no restaurants whatsoever within walking distance!Genuine Hotels.com guest review
"I've slept on floors that were softer"
From the recovering meth addict that checked us in the the piece of plywood that is refered to as a "bed" to the fact that if you want them to clean the room daily it is a $10 fee, which makes you wonder if they actually clean the rooms any time besides when they get the fee. I suggest you sleep in your car.Genuine Hotels.com guest review
"Avoid if you can"
One would think an extended stay hotel would have more space. Not with this one. About the same small size as a normal hotel room. Advertised breakfast. A complete farce. Coffee, packaged cupcakes (with ample sugar and hydrogenated oils) some not so fresh fruit and porridge. That's all. No eggs, bacon, sausage, pancakes, bread, bagels, cereals, milk, […] etc. The neighborhood is in an industrial area with no conveniences anywhere nearby. Staff not helpful either. Avoid this place if you can. Read moreGenuine Hotels.com guest review
"Extended Stay - San Rafael"
Hotel is great, clean, attractive, very convenient to transportation options. They do need to add a few fresh and improved choices to the contintenal breakfast.Genuine Expedia guest review
"great for longer stays"
We stayed 5 nights at the end of a cross country road-trip delivering my eldest to college and this hotel was great. Equipt kitchenette, pool and hot-tub and coin operated laundry room for guests. Try to get a room on the 4th fllor at the back of building which has view of Angel Island.Genuine Hotels.com guest review
"Extended Stay is a Great Find"
each room has a kitchenette. very tidy and enough space to feel comfortable. Overall a very convenient and nice place.Genuine Expedia guest review
"4 Night Stay for Business"
The room itself was nice but I was surprised to find out that there would be no maid service during the time of my stay. I like the kitchen area, however I had to have someone bring me a fork because there were none. Everything would have been great if I hadn't found a bed bug on my bed the last day I was there. That creeped me out and made me wonder […] if I shouldn't have checked the bed area better when I first arrived. What they called breakfast wasn't much of anything. They didn't even have juice of any kind, just coffee.The staff were friendly, however the guests were very noisy at night up until 1:30am. I tried to use the fitness room but the equipment was very old and sounded like it was going to break. I wanted to go out into the hot tub, but there was a young couple making out in there and doing who knows what else! Read moreGenuine Hotels.com guest review
I have stayed at Extended Stay Hotels many times. This location could use some updating. The mattresses on both of the beds were old and sqeeky. The bedspread on one had a hole in it. The room was very clean, front desk service quite good. The only reason I will not stay at this location again is it is too far away from the home we were visiting.Genuine Hotels.com guest review
Nice hotel, it has a laundry room and a kitchenette in the room, which is great for a family. Close to San Francisco, but very affordable. Breakfast was very basic.Genuine Expedia guest review
Love the little suite !Genuine Hotels.com guest review
"Outdated, uncomfortable bedding."
Outdated, hard mattresses with lumpy pillow mattress covers. Old plastic type bedspreads and blankets. Insufficient parking on hotel property. Alternative parking was in a hidden away business office center far from the nearest hotel entrance.Genuine Expedia guest review
MY STAY WS RELAXING FOR ME AND MY DOG. I ONLY WISH I COULD HAVE STAYED LONGER TO ENJOY THE INDOOR POOL. THERE WAS PLENTY OF ROOM BEHIND THE HOTEL TO TAKE MY DOG FOR WALK ALSO WHICH HELPED ALOT. I NEED TO GO BACK TO MARIN NEXT MONTH SO I HOPE I CAN GET A GOOD PRICE AS BEFORE.Genuine Hotels.com guest review
Overall great experience both times I have stayed there and will stay there again. Really friendly staff, very helpful. Room was clean and tidy. They made my dog really welcome too!Genuine Hotels.com guest review
Nice room that feels like home. Kitchen was nice while traveling with family. Enjoyed the recliner and couch in the room and we used the spa and fitness room. Pet friendly.Genuine Hotels.com guest review
"Great place for Families"
It was clean, staff was friendly, pool area is indoors, but also has a sitting area that is covered. Only complaint..Breakfast. IF you are going to serve any breakfast..should include at least beverages to drink besides coffee. It was only muffins, bagels, fruit and coffee..no juice, milk or cereal..Genuine Hotels.com guest review
"The perfect room for the price"
A great price for the room, which included fridge and stove/oven. A bit thin on kitchen supplies, but plenty of towels etc. Extras of everything available at the front desk, including tooth brush, razor etc, and even popcorn. Our room was booked a smoking and the clerk moved us to a non smoking room~very nice! A good size so the two little ones were […] able to run around a bit, and having the kitchen there worked out so well. Convenient to all parts of Marin. Such a beautiful part of the country! Read moreGenuine Expedia guest review
Hotel needs maintenance. Closet door was off the rail and setting in closet. Closet was unusable. Front desk staff was very niceGenuine Hotels.com guest review
"Nice place to stop and lay your head"
The hotel is nice. There is a kitchenette and full fridge which is great if you travel with a ice chest. There is no ice machine in the facility so be sure to purchase a bag of ice when leaving from the near by gas station. The pool is semi-indoor. It allows the breeze from outside to enter through, and the jacuzzi is small but nice. The staff here […] were all very nice and accommodating. The rooms are clean, however the bed is not the most comfy thing in the world, with would benefit from one of those foamy egg carton. Overall I would recommend this hotel to anyone traveling on a budget, Northern Cali can be quite pricey, but staying here you wont have to sacrifice on quality. Read moreGenuine Expedia guest review
"Great price, clean room"
Staff was moderately friendly. The front desk lady seemed flustered when I got there like she had a lot on her mind. She gave me the wrong wifi password. I had to call her back for the correct one. The room was clean. My wife complained about a perfume smell that she didn't like. It could've been the previous guest. The fridge, toaster and coffee maker […] were clean and worked fine. I didn't use the stove. In the morning, there was a burning smell throughout my floor. It smelled like someone in another room burnt their bread in the toaster. The bed was a little harder than my wife liked but that wasn't a major problem. The walls are a bit thin which I could tell from the movement movement heard in the next room. The breakfast included bagels, muffins, coffee and tea. It could have had a few other items like cereal, oatmeal or fruit. The location was a bit hard to get to. The first time going there I got a bit lost because I was on the wrong side of the freeway. I eventually was able to find it. The price was very affordable and I would consider staying at an extended stay in the future mostly because of the price and being able to save money by bringing your own food. Read moreGenuine Hotels.com guest review
"worth the money"
We stayed one night before continuing inot northern California. Decent clean room, price was best one at the time. Well worth it for what we needed - two clean beds, clean shower and kitchenette.Genuine Hotels.com guest review
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