I believe this is one of the first hotels we've stayed in whose halls were cool (temp) and didn't have a musty odor. Every employee we encountered was friendly. The room was clean and the bed was the most comfortable we've stayed in.Genuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Thanks for the 5 STAR review!
I was extremely pleased with my stay. Hilton did fine. West Monroe did not stink and the water wasn't golden. Both not issues Hilton can fix. Room and Hotel are great. I loved my window that opened and the ac was awesome.Genuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Thanks for the 5 STAR review!
The staff was very friendly upon check-in. The Queen bed was very comfortable and spacious unlike most hotels. The room was extremely clean. Loved that there was ample parking and access to the hotel with entrances in the front and back. I would certainly recommend this hotel if you want a wonderful stay. There was also a restaurant onsite and the day […] I was there a live band. A totally welcomed surprise. Great stay! Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe We are so glad you enjoyed your stay! And thanks for the 5 STARS!!
Not as nice as other Hilton Garden Inns I've stayed at but was clean and comfortable. One thing that bothered me--other guests had left some trash (empty McDonals cup and dirty room service dishes on the table outside the elevator and it stayed there for over 24 hours before anyone cleaned it up.Genuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe I am so sorry the cleaning staff left trash and a food tray at the elevator landing this is unacceptable. I will share your experience as a training tool. We hope this will not discourage you from staying with us again.
"No continental breakfast"
The hotel itself was fine..no issues but was extremely disappointed that there was not a continental breakfast. They offered muffins and coffee and for $9.95 you could have their breakfast buffet (that looked like what other hotels offer as a continental breakfast). For me, it decreased the value of the stay.Genuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Thank you for your review. Hilton has several types of hotels and each one of us offer specific amenities. Hilton Garden Inn is not allowed to offer a free breakfast however we do offer a Bed and Breakfast package which you can book when you are making your reservation. We do hope you will not be discouraged from staying with us.
"good place to stay"
Our family stayed at this hotel for my son to come in from Japan. This was a wonderful hotel. The staff was great. The lobby is very inviting and we were able to all sit and visit. The rooms were clean and the entire hotel is very clean. The hotel should include breakfast.Genuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe We are so glad you had a great stay and thanks for letting us be a part of such a special visit with your son!
Over all good but would have love to have movie channels.Genuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Thanks for staying with us. I am sorry that we did not provide the channels you would have liked to have seen. We do hope this will not discourage you from staying with us in the future if you are in our area. Gloria
"Very nice and clean."
All the staff was great and friendly. Our stay was AWESOME. We will be back for sure.Genuine Expedia guest review
Response by Hilton Garden Inn West Monroe 5 Stars!!!! We are smiling! Thank you and we are so glad you enjoyed your stay. We love to take care of f olks.
Overall a very nice stay. Front desk staff was very friendly and informative. The lobby had plenty of seating and also a nice bar/restaurant area. Room was spacious, clean and quiet. Bedding was very comfortable. Shower head and water pressure was very good. The Kureg in the room was a nice touch. Will stay there again in the future.Genuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Thank you for taking the time to rate us and THANKS for the % STARS!! We hope to see you again soon and often!
"Nice clean hotel, very comfortable and without iss"
Hotel was very inviting and comfortable. I would stay here again.Genuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Thanks for the response and the 4 stars. We look forward to having you stay with us again.
"Nice Hotel for Work"
Nice hotel. Friendly staff. Great breakfast. Conveniently located near interstate and several restaurants.Genuine Expedia guest review
Response by Hilton Garden Inn West Monroe Thanks for the review and glad you enjoyed our great breakfast.
Hotel is in a great location. Indoor pool was a blast for the kids.Genuine Expedia guest review
Response by Hilton Garden Inn West Monroe So glad the kids enjoyed the pool. Its nice to have an indoor pool so the kids can still swim when its cold outside.
"Very comfortable and close to restaurants"
The hotel seems to be in the middle of nowhere but it is actually just down the service road from all the good restaurants. The bed was comfortable and I slept like a log. The front desk people, especially Linde, were very nice and helpful. I was terribly upset to realize 2 hours after hitting the road that I had left my backpack with both computers […] that I need for work. I was concerned since I have stayed at other hotels that "did not find" my belongings, however, Linde promptly retrieved my backpack and held it for me until I could retrieve it. I am so happy!! Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Glad you slept so well! We have a lot of Guest who leave items behind. Always glad to get it back to the owner! Safe travels and come again.
"Nice hotel very quiet."
Overall we were pleased with our stay at this facility . But there was no hot tub for they had taken it out over a year ago this was one of the reasons we chose this particular hotel. Everything was nice there was a issue with the bed a spring had come out and almost cut my leg while getting out of bed at 4 am . I did call the front desk and she offered […] a different room which required us to repack and move so they came in and flipped the mattress. The beds could be a little bigger . as well I had asked the lady who booked my hotel if there was a room with two beds and a couch that rolled out she told me no there was a room called the Jr suite with this very thing . so was disappointed again. I am thinking of not using expedia next time I book a hotel . the last two times I have either the hotel was not where I needed it to be or the room was awful so I am seriously not using considering to you all for this summer . Read moreGenuine Expedia guest review
Response by Hilton Garden Inn West Monroe Thank you for taking the time to rate us. I am sorry the hot tub was removed it was a nice amenity for our Guest. We would love to have you back soon.
"Hilton west Monroe LA"
I WAS FINE. VERY GOOD. THATS ALL I GOT TO SAY ABOUT THAT.. FOREST GUMPGenuine Expedia guest review
Response by Hilton Garden Inn West Monroe Well thank you Forest Gump! Keep a runnin'!
"very poor condition"
Room was not suite as advertised. No suites have 2 queen beds. Room had a very unpleasant odor. Furniture was very worn. Soap dishes were all yellowed with age. Pool was out of order. Very disappointing Valentines Day getaway. Would never spend the extra to stay here again.Genuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe I am sorry your stay was less than special . Even more so since it was on Valentines Day. I would love the opportuninty to somehow make this up to you both.
"Great place to stay!"
Great staff, very clean rooms! The restaurant had awesome food!Genuine Expedia guest review
Response by Hilton Garden Inn West Monroe Thank you so much for the good review. We are so glad you stayed with us! Come again real soon.
Stayed the night to get to the airport early. Check in was easy as well as check out. Room was comfortable and clean.Genuine Expedia guest review
Response by Hilton Garden Inn West Monroe Glad your stay was all that it should have been. Come back soon!
"NICE PLACE TO STAY"
CLEAN , FRIENDLY STAFF, GREAT PLACEGenuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Our staff really enjoy taking care of our Guest and I am glad their friendliness was evident to you.
"Best Hotel in Jonesboro"
My favorite hotel in Jonesboro, private club available, walk one block to Omar's 501 Steakhouse a local favorite. On site dining available. Very comfortable rooms, well maintained.Genuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Wrong Hotel but thanks for the 5 stars! We are the Hilton Garden Inn West Monroe come see us!
hotel was nice. There is an odor in the air do to a local plant. Water in Monroe is a golden tint do to wells. sign says it passes state and national regulationsGenuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Thanks for the review the paper mill really can be stinky! I am so sorry. Gloria and the HGI TEAM
"very nice close to other stores. good parking"
the staff were very friendly. they made the stay pleasantGenuine Expedia guest review
Response by Hilton Garden Inn West Monroe 5 STARS!!!! Thanks
"Great hotel very clean"
Great hotel very clean an breakfast was great to.Genuine Expedia guest review
Response by Hilton Garden Inn West Monroe Glad you enjoyed our breakfast. It is pretty darn good!!
Quick stay over. Easy in , easy out!Genuine Expedia guest review
Response by Hilton Garden Inn West Monroe We are glad you dropped by and we hope your next trip you wll be able to stay awhile so we can spoil you. Thanks Gloria
"fave place in west monroe"
Always love staying here. Convenient to Landry Vineyards. Service on restaurant and bar was great ! Can't wai till next trip !Genuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe We are proud to be your favorite
"Hotel is fine if you can get over the smell"
Hotel is good and clean, factory in the area can cause a bad odor and this can affect your stay.Genuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Thank you
"very good location"
GreatGenuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Thanks for the 5 stars
Other than the hallways being a little warm. It's a nice place to stay and the restaurant is a plusGenuine Expedia guest review
Response by Hilton Garden Inn West Monroe Thanks for the review
i guess i was out of touch. there were sooo many sports channels and i am not a sports fan. i shouldn't complain, though. there was enough to watch. nice pool. good restaurant.Genuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Thanks for the review
"Beautiful property... not much more"
The property itself is beautiful and very well maintained. The housekeeping staff does an excellent job and are the only employees with any idea of what guest service is supposed to be. Any housekeeper I ran into was smiling and greeting me warmly. The front desk personnel and waitstaff treated me as a nuisance. The manager seemed incompetent and was […] quick to inform everyone that he was new and the hotel used to be much worse. The room could be more comfortable, ie, more pillows, better linens. Outside the front door is an expo center for livestock which made the entire area smell of cow flatulence. Blegh. For me, put the housekeepers in charge and otherwise start from scratch. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Sorry that you did not get the warm service you should have. I am the manager and I am a woman so I am disturbed by who may have presented themselves as a new manager. I will share your comments with our staff in order to emphasis the importance of friendly guest service.
When we arrived at 5:30 pm room was not ready. I was offered a smoking room. I don't smoke and didn't want a room that smelled like smoke. I was in town for an event and this made me very late because I could not check into my room. I asked for a refund so that I could go to another hotel. The clerk did give us breakfast to compensate for the lateness […] of check in. The room we received the air conditioner frose and made terrible banging noises all night, therefore we didn't sleep a wink in a hot uncomfortable room. This in turn made my bronchitis kick in. Terrible stay!!!!! Read moreGenuine Hotels.com guest review
We loved our stay, it was such a great place with nice people and wonderful service. Would recommend this for anyone of my friends or family membersGenuine Expedia guest review
Response by Hilton Garden Inn West Monroe Thanks for passing through and staying with us. AND thanks for the 5 STAR review!
"Va trip home"
Great staff and rooms. Very close to Duck Commander Depot.Genuine Hotels.com guest review
Overall, great hotel. Bed was good, but not great on comfort. Nice morning to go breakfast. Very quiet. Would stay again.Genuine Hotels.com guest review
We enjoyed our stay at the Hilton Garden Inn. It is located in a quiet spot but still close to everything. The staff was very courteous and the property and rooms were clean. The only downside for me was that I didn't find the bed as comfortable as I would have liked, but that will vary from person to person. I would defiantly stay there again and recommend […] it to friends! Read moreGenuine Hotels.com guest review
The hotel was very nice. The lobby was quite nice. Indoor pool really makes it a place to stay year round. The hotel is located in an empty field, which made it kind of weird, but it is right next to the freeway but far enough as to not have the traffic noise. There was a strange smell all over the place, but it was not the hotel, it was virtually all […] over Monroe and West Monroe but it would sometimes get into the room. Also, their "complementary hot and cold" breakfast consists of coffee and bagels for the hot breakfast and juice and bagels for the cold breakfast. They do have a buffet but you have to pay for it. Over all, this is the hotel I would look to stay at on my next visit to the Monroe area. Read moreGenuine Hotels.com guest review
Had a very nice experience here, the hotel staff were very friendly and accomadating. My room was clean and well appointed and the location was perfect.Genuine Hotels.com guest review
"Little less than expected."
Entrance nice. Paid breakfast. Staff pleasant. Room was fairly clean. Bed was tired.Genuine Expedia guest review
Disappointed in beds and the hotel and room did not smell fresh or clean even though it appeared to be.Genuine Hotels.com guest review
"One Night Stand"
We arrived at 5PM --Our two rooms were not ready! They responded by giving us two free drinks at the bar.Genuine Expedia guest review
"Nice hotel, close to the interstate"
Everything this was great at this hotel...very clean, comfortable room. The only problem I had was the brown water. It tasted fine and did not smell but the color was somewhat troubling.....when I told the front desk about the water they said "Welcome to Monroe" that all the water was that color. Other than that the room was great!Genuine Expedia guest review
"Great overnight stay"
I really liked the location of the hotel. It was easy access off the interstate as well as nearby restaurants. The staff was really nice and pleasant. We had no problems during our stay and my family and I would stay there again.Genuine Hotels.com guest review
"Just off I-20 - close to everything Monroe"
The ONLY objection was the paper ill close by. The smoke was blowing directly over our place, and even in the room with the a/c on, could not bear the smell. Bad location choice by Hilton !Genuine Hotels.com guest review
"Nice hotel in good location"
We travel to West Monroe often and like the location of this hotel. The only thing I don't like is there's no free breakfast.Genuine Expedia guest review
"Great hotel, in need of new beds."
The hotel and staff were super!!! But our King size bed was sunk in at the middle!! we kept rolling into the middle of the bed. Other than that the rest was perfect.Genuine Hotels.com guest review
"A bit overpriced"
Ive stayed in Hilton Garden Suites before and this one did not quite meet my expectations. This was a nice hotel but was a bit overpriced. We booked the room for $125 a night and were disappointed to find how small our room was (regular room with two queens). My daughter enjoyed to pool but we were disappointed to find that the hot tub that was pictured […] online no longer exists. They also have very small carts for helping with luggage. This was a problem for my husband and a few other guests we met in the elevator who were noticeably struggling to get their things to there room. I also wish that this hotel would have offered a continental breakfast. Read moreGenuine Expedia guest review
"Right off Interstate and close to Duck Dynasty :)"
Hotel had a great location, friendly staff, clean lobby. We were able to snap a few pictures at Duck Dynasty only 5 minutes down the road. My only complaint is the BROWN water. What in the world?? I read a previous post that mentioned it and thought "surely that's been addresses"...but it hasn't.Genuine Hotels.com guest review
Wonderful.Genuine Hotels.com guest review
"Okay but not amazing..."
Overall a nice hotel. However, the cable was out (due to a thunderstorm) and the water had a brown tinge to it and smelled slightly.Genuine Expedia guest review
The room was very clean and comfortable...the price was amazing for the room I received!Genuine Hotels.com guest review
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