"Beautiful property... not much more"
The property itself is beautiful and very well maintained. The housekeeping staff does an excellent job and are the only employees with any idea of what guest service is supposed to be. Any housekeeper I ran into was smiling and greeting me warmly. The front desk personnel and waitstaff treated me as a nuisance. The manager seemed incompetent and was […] quick to inform everyone that he was new and the hotel used to be much worse. The room could be more comfortable, ie, more pillows, better linens. Outside the front door is an expo center for livestock which made the entire area smell of cow flatulence. Blegh. For me, put the housekeepers in charge and otherwise start from scratch. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn West Monroe Sorry that you did not get the warm service you should have. I am the manager and I am a woman so I am disturbed by who may have presented themselves as a new manager. I will share your comments with our staff in order to emphasis the importance of friendly guest service.
When we arrived at 5:30 pm room was not ready. I was offered a smoking room. I don't smoke and didn't want a room that smelled like smoke. I was in town for an event and this made me very late because I could not check into my room. I asked for a refund so that I could go to another hotel. The clerk did give us breakfast to compensate for the lateness […] of check in. The room we received the air conditioner frose and made terrible banging noises all night, therefore we didn't sleep a wink in a hot uncomfortable room. This in turn made my bronchitis kick in. Terrible stay!!!!! Read moreGenuine Hotels.com guest review
We loved our stay, it was such a great place with nice people and wonderful service. Would recommend this for anyone of my friends or family membersGenuine Expedia guest review
Response by Hilton Garden Inn West Monroe Thanks for passing through and staying with us. AND thanks for the 5 STAR review!
"Va trip home"
Great staff and rooms. Very close to Duck Commander Depot.Genuine Hotels.com guest review
Overall, great hotel. Bed was good, but not great on comfort. Nice morning to go breakfast. Very quiet. Would stay again.Genuine Hotels.com guest review
We enjoyed our stay at the Hilton Garden Inn. It is located in a quiet spot but still close to everything. The staff was very courteous and the property and rooms were clean. The only downside for me was that I didn't find the bed as comfortable as I would have liked, but that will vary from person to person. I would defiantly stay there again and recommend […] it to friends! Read moreGenuine Hotels.com guest review
The hotel was very nice. The lobby was quite nice. Indoor pool really makes it a place to stay year round. The hotel is located in an empty field, which made it kind of weird, but it is right next to the freeway but far enough as to not have the traffic noise. There was a strange smell all over the place, but it was not the hotel, it was virtually all […] over Monroe and West Monroe but it would sometimes get into the room. Also, their "complementary hot and cold" breakfast consists of coffee and bagels for the hot breakfast and juice and bagels for the cold breakfast. They do have a buffet but you have to pay for it. Over all, this is the hotel I would look to stay at on my next visit to the Monroe area. Read moreGenuine Hotels.com guest review
Had a very nice experience here, the hotel staff were very friendly and accomadating. My room was clean and well appointed and the location was perfect.Genuine Hotels.com guest review
"Little less than expected."
Entrance nice. Paid breakfast. Staff pleasant. Room was fairly clean. Bed was tired.Genuine Expedia guest review
Disappointed in beds and the hotel and room did not smell fresh or clean even though it appeared to be.Genuine Hotels.com guest review
"One Night Stand"
We arrived at 5PM --Our two rooms were not ready! They responded by giving us two free drinks at the bar.Genuine Expedia guest review
"Nice hotel, close to the interstate"
Everything this was great at this hotel...very clean, comfortable room. The only problem I had was the brown water. It tasted fine and did not smell but the color was somewhat troubling.....when I told the front desk about the water they said "Welcome to Monroe" that all the water was that color. Other than that the room was great!Genuine Expedia guest review
"Great overnight stay"
I really liked the location of the hotel. It was easy access off the interstate as well as nearby restaurants. The staff was really nice and pleasant. We had no problems during our stay and my family and I would stay there again.Genuine Hotels.com guest review
"Just off I-20 - close to everything Monroe"
The ONLY objection was the paper ill close by. The smoke was blowing directly over our place, and even in the room with the a/c on, could not bear the smell. Bad location choice by Hilton !Genuine Hotels.com guest review
"Nice hotel in good location"
We travel to West Monroe often and like the location of this hotel. The only thing I don't like is there's no free breakfast.Genuine Expedia guest review
"Great hotel, in need of new beds."
The hotel and staff were super!!! But our King size bed was sunk in at the middle!! we kept rolling into the middle of the bed. Other than that the rest was perfect.Genuine Hotels.com guest review
"A bit overpriced"
Ive stayed in Hilton Garden Suites before and this one did not quite meet my expectations. This was a nice hotel but was a bit overpriced. We booked the room for $125 a night and were disappointed to find how small our room was (regular room with two queens). My daughter enjoyed to pool but we were disappointed to find that the hot tub that was pictured […] online no longer exists. They also have very small carts for helping with luggage. This was a problem for my husband and a few other guests we met in the elevator who were noticeably struggling to get their things to there room. I also wish that this hotel would have offered a continental breakfast. Read moreGenuine Expedia guest review
"Right off Interstate and close to Duck Dynasty :)"
Hotel had a great location, friendly staff, clean lobby. We were able to snap a few pictures at Duck Dynasty only 5 minutes down the road. My only complaint is the BROWN water. What in the world?? I read a previous post that mentioned it and thought "surely that's been addresses"...but it hasn't.Genuine Hotels.com guest review
Wonderful.Genuine Hotels.com guest review
"Okay but not amazing..."
Overall a nice hotel. However, the cable was out (due to a thunderstorm) and the water had a brown tinge to it and smelled slightly.Genuine Expedia guest review
The room was very clean and comfortable...the price was amazing for the room I received!Genuine Hotels.com guest review
"Overnight in West Monroe"
Just a quick stop overnight but hotel was very clean and beds very comfortable. Right off interstate so easy to find. Made a visit to Duck Dynasty about 10 minutes away. Would have been nice to have a complimentary breakfast, but not a big deal.Genuine Hotels.com guest review
"Nice hotel. Will stay again!"
Comfy beds. Comfy comforters. Wish they served a free breakfast. Didny try the dining but heard it was nice. 9-10 bucks for breakfast. Met Larry the Cable Guy. That was interesting.Genuine Hotels.com guest review
I was very pleased with this hotel. Nice. Clean. Safe. Stayed here on business. Will plan to stay again. Great location. Easy to get to/from.Genuine Hotels.com guest review
Very Nice Hotel!!! RecommendedGenuine Hotels.com guest review
"halfway between Dallas and Tuscaloosa"
We have stayed at this hotel many times as a stopover point as it is always clean and comfortable. However, we had one problem on this visit. We arrived very late and tired after traveling and planned to sleep late as checkout is not until 12. That changed around 9am as housekeeping started knocking on doors AND trying to open them regardless of whether […] or not you had a Do Not Disturb sign on the door. Got rid of them the first time and they came back and did the same thing an hour later. Very annoying and unprofessional. Read moreGenuine Hotels.com guest review
The reason for my visit was to take my daughter to stay and go swim in a pool she is five and has been begging to go swimming. I explained that to the young man when he asked the reason for my stay and he then referred to her as a VIP and gave her a free pack of M&Ms from the store. He helped make her experience more special.Genuine Hotels.com guest review
"Clean, convenient, comfortable ..."
This is probably my 3rd stay at Hilton Garden Inn of West Monroe, and I absolutely love it. Courteous staff, very clean facility, close to restaurants, movies, quiet ... I don't usually take the time to do reviews, but I enjoy this hotel just that much to chime in on this one.Genuine Hotels.com guest review
"Not family friendly"
Reserved this hotel for one reason... the indoor pool. Much to my disappointment, when my three young boys changed into their swimming gear and we made our way down to the pool we were greeted by a sign saying the pool was closed for maintenance and would not reopen during our stay. It would have been nice to have been told this at check-in. The $10/head […] breakfast offered is of little value to families as well. Read moreGenuine Expedia guest review
"Water and room"
The water was brown, like when you have plumbing work done, started to clear up on the following day. They had signs post claiming, that golden water was normal. Everyone else hotels that i asked had clear water. Bedroom sheets had hair and toilet seat brown spots. They did reclean rooms. And at a Hilton. I was trying to treat my friend to something […] nice. And you know the story. Read moreGenuine Hotels.com guest review
Hotel was wonderful, great room, bed very comfortable, location was great, hotel staff very helpful.Genuine Hotels.com guest review
Nice place to stay on a long journey across the country.Genuine Expedia guest review
"close to where we were going"
Hotel was very modern and very clean.Genuine Hotels.com guest review
"Off and On the Interstate..."
Hotel room wasn't ready when we arrived and check in time was 3:00 and we arrived late. Courteous staff. Had to wait in the beautiful lobby and drink watered down lemonade that had to be thrown in the trash.Genuine Hotels.com guest review
Wonderful people, clean rooms, and great location!Genuine Hotels.com guest review
"Great hotel to stay in!!"
Very nice front desk and fast ck in. Every employee I ran into was very courteous even when I just went around the corner an turned around and went back 5 seconds later! Will make sure to stay again when return to W. Monroe!!Genuine Expedia guest review
"Nice new hotel and very convenient"
Nice modern new hotel with great access to freeway. Staff was very nice and you cannot complain on this one.Genuine Hotels.com guest review
"Solid Pick in the West Monroe Area"
The hotel is clean and comfortable. Maids do an above average job of keeping fresh towels and cleaning.Genuine Hotels.com guest review
"Satisfied and Comforting"
The immediate access to the interstate & local attractions is great. The presence as you walk in is very nice & clean, although a little confusing to decide where the front desk is located because you do not see it immediately as you enter the front doors. The hall ways, elevators & appearance were very clean & smelled as such. However there must of […] been a smoking floor somewhere above my stay on the second floor because I could smell smoke when I opened the closet door in my room. The comforters were a trick to the eye being lumpy, at first glance I thought my beds were lumpy but it was the design of the "alternative style" down type comforters on the beds. The food in the "cafe/restaurant" was prepared nicely however nothing was continental it was $10.90 for breakfast each day. One biscuit with Gravy and an orange juice. However there was a buffet style of food set up, but I was only offered to "order" and have it prepared for me. But could help myself to the fruit/drink bar. My stay was comfortable, safe & I would stay again and recommend it to anyone. THE BONUS, the hotel was about a mile away from A&E TV show Duck Dynasty location of Duck Commander/Buck Commanders warehouse. Read moreGenuine Hotels.com guest review
"an 8 mile radius of everything in west monroe,la"
It was vey enjoyable. Bed was comfortable. Walls are thin. A family fought all night next 2 us.Kept my husband up .I reported it , but nothing was done.Genuine Hotels.com guest review
"Great place to stay."
I will definitely stay at the Hilton again! The food was excellent and very convenient there in the Hotel.Genuine Hotels.com guest review
"My New Years getaway"
The staff was friendly, the floor was quiet, and I was even greeted on the elevator by the cleaning person.Genuine Expedia guest review
"Great place for a family to rest on a long trip"
This was a great place to stay overnight on a long cross-country drive. Our teenagers (17 and 15) liked that everything was new and we liked that the room was scrupulously clean. The pillows on the beds were heavenly!!! Only one downside----we were not told ahead of time that the cooked-to-order breakfast was $10/person. It would have been nice to know […] that at the time we booked our room. As it was, we ended up skipping the breakfast the next morning because we wanted to get on the road early and not take the time for a big sit-down meal, so can not give any sort of information on that. We did like, though, that there was coffee and muffins in the lobby for us to snag on the way out the door. Read moreGenuine Expedia guest review
"Great Hotel but the water in Monroe is Gross"
the hotel is great but the water in west Monroe is yellow and it always looks gross.Genuine Hotels.com guest review
"Nice place to stay"
It was great. I picked this hotel because it was close to Landry Vineyard. The staff was very polite, the rooms were nice....from the moment we checked in until the moment we checked out, we had nothing but exceptional service. The food was delicious as well. Very nice not to have to drive anywhere to eat and drink.Genuine Hotels.com guest review
It was a nice locationGenuine Hotels.com guest review
Was a good stay and a good rate.Genuine Hotels.com guest review
The room was clean and comfortable. The wifi worked well. Overall I was happy with my stay.Genuine Expedia guest review
Did not have room cleaned or straightened the first night. But otherwise the hotel was new, clean, staff friendly, and food/bar was good. Late checkout would have been helpful as a group of us were there for a funeral, but we were told that wasn't doable beyond 1 hour----so we all departed early!Genuine Hotels.com guest review
"Hotel Location Out of Way"
Hotel was Nice. Too expensive for location of the hotel! Hotel is basically located in an out of way field away from convenience of the city. Had an issue with some items in the room not working, so I told the desk clerk before leaving to go meet friends for the day, thinking this would be taking care of since the price I was paying to stay. Well it […] was not taking care of. I will not stay at this hotel again. Read moreGenuine Hotels.com guest review
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