"From a repeat visitor to Jamaica...Keep looking!!!"
First things first. Requested and paid for two doubles with a "sea view". How about a king with a sleeper bed and a view of the sea between two buildings, obstructed of course. Told they could only change it in three days. The staff at this property is surly and rude to put it bluntly. They come across as though they consider you a nuisance and would […] like you to go away. The bartenders are the worst especially a guy at the pool bar who degrades the guests in the most insiduous way; he has a real problem with people. Be aware also that the staff becomes very aware of guests who do not tip generously and those that do get service and not friendly service for anyone. Also know that we tipped but not to their liking. The property is neat and clean for the record; the food and buffet is a total disaster and eating is like a chaotic free for all with no organization, people running around like they are in a fight for the last attempt to find food. The food in the buffet is terrible!!! My tenth trip to Jamaica which I love, BUT no more trips to this place...If you want a pleasant vacation with hosts that make you feel welcome, with quality amenities this is not the place. Read moreGenuine Expedia guest review
"The Bahia doesn't disappoint!!!"
Let me start out by saying; Thank you Bahai for giving us another great memory!! This trip to the Bahia was even better than the last one, if that's possible. They have stepped it up even more, making this the best vacation in Jamaica yet!!! The service was exemplary from start to finish!! Phillip at the front desk ensured our check in was smooth and […] that everything was exactly as we wanted it!! Donavin from room service has exceeded our expectations every visit!! He is professional, friendly and makes sure you are treated like royalty. Andrew, Tessa and Enrica who handled our tour were 10 star. The food was better than last time! The a la carte restaurant The Grill had one of the best steaks we had ever eaten! We had no issue getting pool/beach chairs. The entertainment at the shopping pavilion was great. We have certain expectations anywhere we stay and the Bahia has never disappointed, not once! Please look at the majority of the reviews to make your decision. Anyone can get a bad maid, bartender or room experience occasionally, so take the few kind of negative reviews with a grain of salt. The Bahia has never disappointed us, not once!! We stayed at another hotel once and we were very sorry we did!! We love the staff and location and the hotel is beautiful. A lot of staff there remembered our names from previous trip which is very impressive with the amount of people they cater to annually. It is like returning home for us and we plan to do so for many years to come. Read moreGenuine Expedia guest review
"Having fun with extended family!"
Actually, I chose Gran Bahia Principe due to the wonderful experience my wife and I had last year - also in late February. Because she had such an amazing time, I surprised her and returned to celebrate her 50th birthday and I have to say, most everyone was just incredible; believe or not, many of them remembered us from the previous year! In all honesty, […] we are considering coming back again in six months; we've really made an emotional connection with some of the staff, and in some ways view them as extended family. Read moreGenuine Expedia guest review
By far the best service of any hotel we've ever stayed. The staff went way beyond their job description to ensure our happiness while staying at this resort. We upgraded to the Don Puablo service when we arrived and never looked back. Well worth the small fee they charged us. The only complaint was, that the section of the beach for the upgrade we […] chose was a very long walk. You will love this hotel! Read moreGenuine Expedia guest review
"Satisfied with reserve..."
Overall we were satisfied with our selection of Grand Bahia Principe Jamaica - All Inclusive and would recommend to others . A few things that need immediate attention are; 1. The lack of towels available poolside. (3 out of our 6 day vacation, no towels were available). Now we know why all the blue towels were hanging from so many balconies!!! 2. Being […] an avid fitness couple we visited the fitness center on our first day, we started to work out, and had to leave due to the overwhelming mold/mildew smell. (quite disappointing, as we love to start our day with a nice gym workout). 3. Handicap rooms are located too far from Buffet, the most common eating location on site. (Changed room and requested a shower chair...took 4 requests before chair was delivered to room). Read moreGenuine Expedia guest review
It is a rather large resort, but it has enough friendly staff that wiil keep you happy all of the time. The food is some of the best that I have had staying at an all-inclusive. The buffetts weren't perfect, but had a lot of good flavors. The jerk center was excellant. The ala-cartes all and all were very good. Don Pablo's was one of the best resturaunts […] that I have eaten at. The west beach is a great little "secret", calm waters, a nice bar, and when it get's busy they set up another temporary bar in the middle of the stretch. All and all I would recommend this resort to anyone. Read moreGenuine Expedia guest review
"Jamaica Grand Bahia"
Food was very appealing, and not Institutional, Including local food items such as Cho,Cho's, Hated the timeshare people, Very annoying and pushy, All of the hotel employees were so helpful and engaging, Loved the Band on Wed Night, Very Good, and danced under the stars, Almost won on Bingo, LOL. Alcohol was very good, enjoyed the daily drink choices, […] Great Jerk Chicken/Pork. Liked the Tours offered as well. Expedia was very helpful, and Desk got us to Church on Wed, Taxi Driver Gary was fantastic and friendly. Hotel location was very central to all things we wanted to do. Read moreGenuine Expedia guest review
"Good vacation place."
Rooms were very nice. Was moved into a room with a King size bed without any problems. Areas this hotel could improve is the small stuff, better pillows, new towels for bathroom, the other are worn out. The grounds were very well kept and clean. The beach in very disappointing. I was looking to walk the beach, but it wasn't there :( I felt very safe […] at all times. They charge to use the safe in the rooms which I didn't like. Not really any beach bars. Pool was HUGE! Activity group did a nice job entertaining day as well as night. Overall, I enjoyed my stay. I would go back again. Read moreGenuine Expedia guest review
"Great Place to Stay on your vacation"
I will visit this Hotel again, had a great time..The only time I had some concerns was the need for bathroom towels, it takes forever to get clean towels.Genuine Expedia guest review
"Not enough time to have seen all of the must see s"
Our stay at your hotel was excellent will come againGenuine Hotels.com guest review
"Okay hotel for young family. Nothing extraodinary."
The hotel was very nice, Clean rooms. Too big of a resort. Highlight of our trip was snorkeling and jerk chicken. Specifically it is unbelievable how many different verity of colorful fishes you get to see right at the resort and included in the package. Jerk chicken was very good but only served between noon - 3:00pm and even that too we had to wait […] almost everyday for 20 - 30 mins. It ran out quickly. I would recommend bringing your own container if you are a beer drinker. The glasses are very small and the resort being so big you have to walk some distance to get a refill. Service was hit and miss. We had hard time booking diner at one of the restaurants. Partly because we were party of 11. Could be easy for smaller group. Buffet were okay, nothing very special. If I were to go next time I would look for 5 start, little smaller resort. You may have to pay just little more as this resort is not cheap either. It would be worth. Read moreGenuine Expedia guest review
"Good all inclusive resort"
The overall experience was ok. The all inclusive deal is very convenient .Genuine Expedia guest review
"Crowded and Understaffed."
This is a very large resort and always seemed overcrowded. The a la cart resturaunts had no availability for a family of five they kept trying to give us reservations for two; therefore we had to eat the buffet for every meal which was little to be desired. The pool chairs were all taken each morning by 8:45. The beach area was very nice and we were […] able to find enough chairs. There is no wait staff at the pool or becah area. Overall the staff was very friendly but we felt the resort itself was understaffed and poorly operated. Read moreGenuine Expedia guest review
"Beautiful hotel, new and clean!"
Perfect experience! Loved the food, location, beach, staff was great. Clean and beautiful. Go and enjoy! will be back, no complaints other than gym could be better. jerk chicken grilled to perfection on the beach daily, great suites!!! loved every moment.Genuine Expedia guest review
"High-pressure Sales for Timeshare"
The hotel and staff were generally very good. The only issue is the hotel's "Privilege Club". The staff constantly hounds you to sign up for their time share program. All the people who had this program were generally unhappy with it and did not recommend dealing with this company. The staff refused to take "no" for an answer and would incessantly harrass […] guests to get them to sign up, because the staff gets paid on commission. Terrible high-pressure sales tactics ultimately ruined my vacation. Avoid the hassle and choose another hotel. Read moreGenuine Expedia guest review
"Second Time almost as good as the First"
Our family of 4 enjoyed the sheer size and diversity of the hotel. You don't appreciate the excellent beach as it is not in front of the main hotel but its worth the walk and there is excellent food and drink right on the beach. The jerk chicken and/or pork is better on the beach than from the main buffet and the daily paella at the beach is also excellent. The […] pool is extensive and an excellent change of pace from the beach. The rooms clean and reasonable in size. Something as minor as the quality of the toilet paper could be improved, The TVs small but excellent variety of cable programming. The main buffet quite good but not as good as our visit last year. We saw signs of cost cutting, such as hard to get a glass of the house wine but easy to order the upscale wine bottle at an additional cost. My family would not know the difference and simply did without wine most nights at dinner. Deserts attractively presented but the taste only ordinary to average. We had a bad experience at another nearby Spanish chain but this hotel is exactly our speed, we will be back. Our rating; 4 out of 5. Hope this is seen as constructive criticism Read moreGenuine Expedia guest review
"Christian group vaca"
There is absolutely no much to say about this hotel. The only thing that the hotel really needs is enterntaiments for the guests such as theatreGenuine Expedia guest review
Staff is very friendly and accommodating. Hotel is clean and beautiful. However it rained & there were major leaks throughout the hotel. The food at the specialty restaurants is good. but the food at the buffet wasnt very tasty. I was expecting traditional Jamaican food, but instead the food was bland and not fulfilling. Add salt and pepper to the […] food and this would be a 5 star resort, but until then it's a strong 4. Read moreGenuine Expedia guest review
Traveled November 2012: +Overall friendly and quality service in restaurants and at bars +Nicely maintained grounds +Decent food and they did their best to offer a lot of variety and change things up +Gym is decent as are tennis courts +Rooms are good sized, cleaned timely and fridge was restocked daily +Nice swimming area at the beach and large pool […] as well -Hotel is somewhat crowded: buffets were often times chaotic, hard to find a spot to sit at the pool, times for reservations at restaurants limited, often loud groups in the hallways at night -Only allowed to make reservations at 3 of the a la carte restaurants (buffet for other nights) Other: Daily charge for safe is $6.00. Read moreGenuine Expedia guest review
"Great hotel for family not honeymooners."
Our trip was for our honeymoon. The hotel is NOT a honeymoon resort this is an older adult/family resort. I would def recommend this hotel just not for a honeymoon. I would even go back with a group of friends or my family. The room service was not the greatest. I always had to ask for new bath towels. but overall the food/beach/bars were excellent. […] Location is great and the pools are huge. Read moreGenuine Expedia guest review
"beautiful and lacking"
The landscape of the resort was beautiful. We felt the large size of the resort caused some of the other things they offer to be lacking. The food at the resort was not ever hot. The presentation was nice but the food really was not that good. The Drinks seemed to be watered down. i asked how to make a drink and they would not show me the lables on […] any of the bottles. Our room looked clean, but when we walked across the floor the bottom of our feet would black with dirt. Read moreGenuine Expedia guest review
nothing special. Much better resorts out there. no activities. limited food options. far from everything.Genuine Expedia guest review
"A Perfect Choice"
Arrived the day after Hurricane Sandy. Expected to see the hotel in ruins. The staff had the entire premises clean within hours. The food was excellent at the buffet and the restaurants. The biggest selling point of the hotel was how CLEAN it was. Club Golden room put us ocean-front on an upper level. Staff catered to the few small problems we had at […] arrival (towels, extra bed request). Very family friendly everywhere on resort. Everything was as advertised. All-inclusive really was ALL-INCLUSIVE. Even the shopping area on site hosted several stores with options for all souvenirs/gifts. Drank the water, NO stomach issues!!! The resort is between Ocho Rios and Montego Bay, so you can enjoy excursions in either direction without traveling too far. I've been to Jamaica before and stayed in a hotel that couldn't compare to this one. Traveled in late-October and the beach and pool felt like they were private for my family (only a handful of people using beach and even less on the beach). I STRONGLY RECOMMEND THIS RESORT! Read moreGenuine Expedia guest review
"Construction in October...noise pollution!"
The first room was great but near construction...so my husband requested another room. We were placed on the other side of the resort which was old and in need of some updating. No way to double lock the door, no do not disturb sign and the towels were old and dingy. At the end of the stay there was misunderstanding with the safe key but later rectified. […] The food and night life was excellent though...love the natives. I will go back and take my own towels. Read moreGenuine Expedia guest review
Stayed here the first weekend of October. The resort is very large and since it was off-season, it seemed even larger. Expedia's VIP check-in allowed me to skip the concierge to a private Gold's Club check-in. This was a nice bonus. The hotel was clean, as were our room. Mini fridge was replinished daily. The pool and beach area were both nice as well […] (perhaps because it wasn't too crowded?). The buffet was good for breakfast and dinner but my favorite place to dine was at the beach-side grill. The jerk chicken there was some of the best I've had anywhere. They also had local disches such as curried goat and stewed beef; which were good too! Read moreGenuine Expedia guest review
"great resort for a honeymoon!"
Beautiful vacation! service was excellent, easy check in and check out. Never bored, great entertainment in the evening.Genuine Expedia guest review
"Best vacation ever!!"
When people first hear about the beutifull Jamaica, then often forget the great staff, that truly make this place paradise. The hotel it great in every sence of the word! Clean,large rooms,pool area always clean fun and friendly place. The food :) AMAZZZING!!!. Cant wait to go back yahhhh mann!Genuine Expedia guest review
"The Grand Bahia are great hosts!"
Do your research, focus on the negative reviews and make sure you are willing to deal with whatever they experienced. Personally I had a wonderful stay at the Grand Bahia, the staff was outstanding and at no time were they ever rude or unaccommodating. The food was good and they do their best to cater to everyone. The only difference I saw with the […] room, was the tv. If you want the flat screen pay for the upgrade, but remember your in Jamaica what the hell are you doing watching tv. The property is well kept and security is always present, they even have a guard on each building day and night. At no point in time did I feel threatened or harassed. Be prepared to walk, this is not a place for lazy people but you don't have to rush. Oh, if you have it to spare tip the staff. Not because you have to but because the deserve it. Read moreGenuine Expedia guest review
"As close to perfect as you can get"
Our family of 4 stayed here the week of Aug 11-Aug 18. Called after booking to request a room on the 3rd floor or higher, beach front, and 2 rooms close together. All of my requests were met on check in. The rooms were beautifully decorated and clean. We had a problem with a leak from the room above. Called the front desk and maintenance was there within […] 1/2 hour and repaired it in 10 minutes. The food at the buffet was very good. Each night was a different country's theme. The restaurants were great. Food and service was very good. Mosquitoes are a problem (not the hotel's fault) blame it on Jamaica. I recommend taking bug spray and using it as soon as you get off the plane. There are 2 beaches 1-swimming, crystal clear water soft sand bottom. The other for snorkling. My husband spotted an octopus, very exciting. All in all this place is perfect for a family vacation. Read moreGenuine Expedia guest review
"Overall awesome! Not the best place for nightlife"
The hotel is very beautiful. There are plenty of pool and beach chairs. However, the resort is almost too big with over 800 rooms, the quality of service and food was not exactly the greatest but it was decent. I am spoiled with previously staying in 5 star resorts. However, our group had a great time. There were mixed sexes, seven of us total, ages […] 22-30. We had a great time because we were a fun group but if you are looking to find young single people, don't go to this resort. The disco was fun for us but again it was because we were a large, entergetic group. This resort is perfect for couples or families. It was a great vacation and experience overall. Also, as far as the previous review about bedbugs, cockroaches and mosquitoes, I am a germ freak and I felt like our room was very acceptable. They mop the floors and change the sheets everyday which was very nice. Read moreGenuine Expedia guest review
"I Wouldn't Go back :("
the hotel is huge, which is ok , if they had more signs, and the employees actually knew where places were. Every employee we asked for directions , no one knew how to find anywhere. I thought the food would've been much better! ( and were not picky eaters) . Majority of the staff were not very friendly at all. This hotel is more like a 2 star. I personally […] wouldn't recommend it to anyone. I truly did not enjoy my stay. Read moreGenuine Hotels.com guest review
"Not what we expected"
The bathroom smelled, we had to change rooms because the first room we had had a broken bed and half the electricity didn't work, and it was on the side of the hotel that was still being constructed, the walls in the room were cracked some cracks were very large. It took 8 hours to get a new room, we decided to move oursel on a good ves instead of waiting […] on the bellhop and when we got to the lobby there was several bellhops standing around. It took hours to get towels and washcloths. We had to call everyday for them. On a good note the food at the resort was good and the staff was nice. Read moreGenuine Expedia guest review
"awesome all inclusive getaway"
huge resort, great views, beautiful private beach and shopping area with great nightlifeGenuine Expedia guest review
"Details count if you want to be rated TOPS"
The only issue was that we room towels were not available until late everyday!Genuine Expedia guest review
"The perfect resort"
Food was amazing. The friendliness of the staff is the best that I've ever seen. They are always willing to meet your needs. The resort is beautiful with everything you could need in one place. I will absolutely be back for another vacation, or two!Genuine Expedia guest review
"The great disappointment"
Room wasn't ready when we entered the room, we had to take our own bags to the room. The mesh on the bed post had dead insect on it, the water from the toilet was running constantly, the shower drain was blocked up. We made complain about all these problems and nothing was done about it. The entertainment crew was good and also the gym instructor.Genuine Expedia guest review
"Great if you are a local..."
Well, I am a frequent traveler and I am a Caribbean too. I will be as fair as possible. The staff was friendly and helpful. However, I have a few complaints. First, there were no "Do Not Disturb" tags available. Hence, the housekeeping staff would knock anywhere from 8:30-9:30A.M. If you were in the room, they would request for YOU to pick up the dirty […] towels and hand them over. I am sorry;I am on vacation. I do not want to be disturbed let alone, be asked to pick up my own towels. It seems like a lot of the guests were locals. Did not mind that but I did not have ONE restful night at this hotel. People were walking down the hall screaming, speaking loudly at ALL times of the night. REALLY??? incredibly annoying. It doesn't end there of course. My coffee maker in the room did not work. It took THREE phone calls to get a replacement. Next, the beds were incredibly uncomfortable. As i mentioned, i didn't have ONE restful night. Do I recommend this place? if you don't mind any of these inconveniences go ahead, the food was great although, that brings up another issue. Many times i sat in the dining room waiting for utensils, water, etc. Don't get me wrong, i am not hard to please. But these flows are annoying and for the money paid? NOT acceptable. Good luck. Read moreGenuine Expedia guest review
"Great to Relax"
This place is good to relax and take in the sun near the pool which is huge. There are not enough activities to entertain the young kids. To me this was more of adult place.Genuine Expedia guest review
The t.v. was like a 14 inch....and the shower didn't feel real clean.Genuine Expedia guest review
"Its a shame !!!"
. This hotel is big and beautiful. Its a shame there were so many problems that need to be addressed.Genuine Expedia guest review
a wonderful place, i love it so much that i buy a vk pkg from themGenuine Hotels.com guest review
everything was perfect, the staff was really friendly ,the hotel was super clean ..I had a amazing experience thereGenuine Expedia guest review
"is a an awome to spend quality time with you famly"
the workers were happy sincere and it was a pleaseure to celebrate my birthday.Genuine Expedia guest review
"A bit far, good for short stays"
The hotel is an hour away from the airport and there is really nothing around the hotel in terms of a night life. The property is nice with beautiful scenery. The front lobby staff was okay, nothing special. There was a lady at the activities reservation area who was a total hag, just rude and unfriendly... We were starting to think the entire staff […] was like that however when we went to eat and walk around staff was very friendly. The beaches on the property are man made and covered in rocks so bring water shoes of sorts if you plan on going to the beach. The hotel rooms were decent, except you could hear everything happening in the hall way. If you want to make reservations for a restaurant there, go early and try to find someone who looks happy. Overall it was an okay trip, nothing spectacular. Read moreGenuine Expedia guest review
This is the third year me and my hubby stayed at this hotel. We plan to return next year. The service, food and staff are exceptional!Genuine Expedia guest review
The total hotel experience was very disappointing. The hotel WIFI in the room was weak with intermittent signal drop. The hotel guest elevator was out of operations for two days. We were on the 7th floor, we had to walk up & down seven flights of stairs. I am Asthmatic with a heart condition. (The hotel service elevator was out of operations also). […] The room refrigerator was only partially stocked daily. Limited towels & wash cloths were surplied daily. When we requested more towels or wash cloths, they were surplied hours later. The hotel staff was moderately friendly. Read moreGenuine Expedia guest review
"Great time for all"
Awesome place! I Had an awesome time and would recommend it to anybody!Genuine Expedia guest review
"The Greatest Honeymoon"
we recommend the gran bahia hotel located in runaway bay jamacia. The entire staff @ gran bahia from the front desk, workers,supervision,waiters,waitress, cooks, entertainment crew ,bartenders etc. The entertainment crew keeps activity going on all day their is no need to leave the property, unless you wanna visit dunn's river fall another wonderful […] place to visit for a day. we are defintely looking forward to another visit next year and with the family. Thanks to the expedia rep that helped make the finally decision to spend our honeymoon there@ gran bahia. Read moreGenuine Expedia guest review
Good food, clean rooms, good service. We loved our vacation to Jamaica!!!Genuine Expedia guest review
Overall it was a very pleasant experience. Although at one point my sinuses were set off as the person adjoining my room was smoking although the rooms are non smoking. In spite of that one incident I enjoyed my stay at the Gran Bahia.Genuine Hotels.com guest review
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