"Could be better"
Lack activities, untidy Room, food was ok esp. lunch.Genuine Expedia guest review
"BEST TIME EVER !!"
Overall an amazing experience. Great view from the room, beautiful beach and pool. Japanese restaurant is a must try. Everone is so happy and welcoming Definitely coming back to Jamaica and staying in this hotel again. Would recommend to anyome.Genuine Expedia guest review
"Very nice hotel, beach is close, snorkeling great"
They need new pillows but it was great other than that. Expedia did not include transfer from the airport to the hotel in our package :(Genuine Expedia guest review
"Great Deal for the Price"
My husband and I stayed at the Bahia for 6 nights and 7 days. The hotel is great for the price and the view was breathtaking from our room but not all rooms have the same view. The hotel staff was hot and cold. We dealt with really friendly employees but others that were not so friendly. I would definitely recommend the orientation meeting that you […] are invited to because that is the only way to know what's what in this hotel. There are a few restrictions based on the type of room you buy, we bought the basic junior suite and it was fine for us. Read moreGenuine Expedia guest review
"Very clean, very structured"
This hotel is very clean and organized. Probably too organized. I have never been to a resort where I had to beg for towels and wash rags. They provided for 2 when where I booked and paid for reservations for 3. There are very few activities for kids. You are not allowed to take food out of certain areas - felt like I was treated like a child.Genuine Expedia guest review
I think overall the resort is nice for you to have a family vacation If you don't like to walk then choose another place Buy your chips and bring it with you otherwise get ready to pay 3dlrs for small bag Food after the 2nd day you get tired because is the sameGenuine Expedia guest review
The service was great, good food nice grounds. I had a great view of the pool. The room was very clean. I will go back in a heart beat.Genuine Expedia guest review
"great place to stay"
we had a great time at grand Bahia staff was wonderful resort was clean pool was fantastic would for sure returnGenuine Expedia guest review
The rooms are starting to show age. But over all it's a really nice resort!Genuine Expedia guest review
"Nice Hotel on Beach/Ocean"
Nice hotel well managed and staffed, excellent buffet and specialty/theme restaurants. Nearby attractions, FUN.Genuine Expedia guest review
Staff was friendly and helpful. The resort was quiet and relaxing but still close enough to town.Genuine Expedia guest review
"All-exclusive not inclusive"
Not a pleasant greeting , room not ready at check in time. People trying to sell us some sort of time share like thing. When we finally got to our room there were no towels and it took them two hours to bring any. Tips were an expected thing among their staff. When they advertise stocked bar fridge, they meant two beers a day and this was not an all […] inclusive you could get drinks and food all the time. The buffet ran out of food before the times were done. The first night our hotel room shower flooded our room so much that we had to be moved to another room. During the week we attended my daughters wedding down the road at another resort that had staff that were much friendlier than ours and at no time did we see anyone getting tipped for service. And there they provided service with a smile. One last thing, it seemed like if you didn't have the upgraded bracelet, you were treated like crap. Read moreGenuine Expedia guest review
"Nice Facilities; Food just OK"
Beach was beautiful. Grounds were very nice. Food not great. Most of the meals are to be eaten at the buffet even thought the restaurants are empty. You can only eat at a restaurant twice in a 5 day stay. Restaurants didn't have great food either. Lot's of mosquitoes in the rooms. We were given cans of spray which did not help. Kids were bitten pretty […] badly. Read moreGenuine Expedia guest review
"Top notch excellence"
This was our first experience at an "all inclusive resort" and I will go back for sure. We have already recommended it to all our friends. The grounds are impeccable, the staff are friendly and always ready to help. When we first arrived, it took my breath away. We took a bus excursion to another part of Jamaica and on the way we picked up other people […] at other resorts Nothing compared to the Grand Bahia Principe. We felt so safe and pampered there, completely what you want for your vacation. The food was delicious and there was more than enough of a variety for whatever you wanted. I highly recommend this resort, it was top notch!! Read moreGenuine Expedia guest review
The entertainment crew really made my stay better. The way they interacted with us was great. The pool was the best place to be. The beach is not that great.Genuine Expedia guest review
"Rude Staff and Corner Cutting"
Pros: Beautiful Pool; Close to Ocho Rios; Great Beach Access Cons: Unfriendly and Unhelpful Staff; Zero Internet Access; Never Any Beach Towels; A La Carte Restaurants Never Available Honestly, although the hotel itself is quite nice, the rude staff and corner cutting are really discouraging. We were told that the a la carte restaurants were completely […] booked yet every time we walked past them to the buffet each restaurant was empty (or had very few guests). It was absolutely impossible to get internet access. There is only "free" WIFI in the main lobby but it is very slow and near impossible to use. Every staff member we came into contact with was extremely rude save one and there were never any fresh beach towels at the towel stand. On top of that, our room was consistently missing necessary amenities or our mini fridge was not re-stocked. When we called down for shampoo (because there was none in our room upon arrival), we were treated poorly and the staff complained. Overall, I DO NOT recommend this experience. There are much better options available for your Jamaican vacation! Read moreGenuine Expedia guest review
If you go to the beach make the extra walk tourds the end and the last beach bar. It's the best area.Genuine Expedia guest review
"Loved this place. We had a great time!!!"
The staff made our experience a delight.Genuine Expedia guest review
"Huge resort, not enough staff, leaky ceiling"
The resort is nice but is very very big. You have to walk pretty far to get to everything. They had 4 restaurants but only 1 was open on any given night and when we arrived on a Tuesday there was no availability for a dinner until Saturday!!! So we were stuck eating the buffet food which wasn't awful but it's robbery to have the restaurants and not […] be able to dine in them. The beach by the pool was man made and rocky. So if you wanted to keep your things near the pool and go back and forth it wasn't happening. The nicer beach was on the other side of the resort, a 10 minute walk away, but you were far from any entertainment. The room was nice but unless you pay for a view you are staring out at a white concrete wall. Also I had a leak in my room from the ceiling that they never fixed, they only mopped it up every day, which is unacceptable. I guess they figure unless you throw a fit they will keep you in a room with a leaking ceiling. Other than that the majority of guests were Canadian. My friend and I were the only 2 Americans and we would have liked a little more diversity. Read moreGenuine Expedia guest review
We originally booked the upgraded room with jetted hot tub. This room over looked the front parking lot and the hot tub was outside. We asked to be switched to a room with a better view, we didnt need a outside hot tub as the jetted tub in the bathroom was large enough for 2. They switched us to a larger room with a view over looking the ocean. The […] room was great, my husband frlt toe beds were too hard, not me. We took advantage of the onsite dive shop and dove 4 morning 2 tank dives and loved all of them. The dive master was great, he even helped me figure out my new under water camera. The sandy beach on the point had a perfect breeze every day, they have rest rooms and a bar out there so if you enjoy the beach and peace and quiet head out there. Bring your own snorkle gear and there is great snorkling right there. We have stayed at many all-inclusive resorts mostly in Mexico, this was by far the nicest. The food was great and sp much to choose from. I suggest masking your restaurant reservations before you go or you may only be able to get in about 9 pm. I also recommend bringing your own old beach towels that you can leave, as it was hard to get clean beach towels. I took advantage of the spa for one if their specials, coconut scrub and coconut oil massage and loved it. The staff was great, but do remember you need to tip once you do they will remember you and what you like. I would love to go back, we never left the resort all week except to dive. Read moreGenuine Expedia guest review
"Room fine after I had to upgrade to Luxury"
The original room that I obtained from Expedia was in the back of the hotel, air not working properly, and facing over the room below Jacuzzi (which was filled with people till late) I originally paid an upgrade fee for a Junior Suite. Not a good deal. I had to fork out an additional $50 per night to upgrade to Luxury, which allowed me to sit with friends […] at the pool and got me a better room after 2 nights in the dungeon. Food and staff were good. Read moreGenuine Expedia guest review
"No reservations and No dry Towels"
We were very disappointed not to be able to get reservations at any of the specialty restaurants. Apparently other visitors had made their reservations ahead of time and the restaurants were all booked up by the time we got there. Also with 2 days of some rain there were no dry towels to be found! Other than that we really enjoyed our stay and will […] definitely return. Read moreGenuine Expedia guest review
Experience was ok. Next time we will venture off the property to see more of jamaicas town of ocho rios and the culture. There are some repairs the hotel needs to make that are simply patchwork but didnt really take away from the trip. The room smelled of mildew and so did a few others. Staff was nice but some were pushy at times for timeshare sales. […] The outside grounds were well kept and beautiful. Read moreGenuine Expedia guest review
"Great hotel and resort"
Went there for a birthday celebration and everything was perfect with the exception of the girls in the lobby trying to get us to buy time share..... other than that I would definitely book again had a wonderful timeGenuine Expedia guest review
"Worth every penny.."
This hotel is outstanding.. The beach is beautiful, pool is great, food is very good, staff is nice. Immaculate accommodations. Very clean. Can't wait to go back !!Genuine Expedia guest review
Food badGenuine Expedia guest review
Not the best experience...Problems with our reservation..approximately 3 hrs to get our room. Our reservarion was lost in the system..it was truly inconvenient with 2 small children that became very restless. Poor room service. They never come when you call for something...They also seem to have problems with their laundry. It took forever to get towels […] sometimes. It was 4 of us in ONE bed...they whole week they promised to bring an extra bed. Waited for it the entire week we were there... Food was good, and the hotel is very clean and nice. Very poor service. Read moreGenuine Hotels.com guest review
The rooms never had towels and the floors were mopped with appear dirty water that had other peoples hair. Food was remarkable!!!Genuine Expedia guest review
The property is very good but the coordination among staff is sometimes lacking. Our dinner reservation was not properly handled but it was finally fixed after a lot of conversation. The manager was great and willing to go out of her way to help. Food and drinks were great and the Don Pablo restaurant was very, very good. Reservations are required.Genuine Expedia guest review
"Staff lacked excellent Customer Service skills."
I celebrated my 50th Birthday at the Gran Bahia from 10-6-13 to 10-11-13. The night of my birthday there were no towels in my room. I called twice nobody came or apologized. I could not take a shower. Had dinner reservations scheduled in error for the 9th instead of the 7th. The Host was loud and rude. Simply told us she could not seat us for dinner. […] Management did apologize and made some amends. Overall experience was average for 5 star. Read moreGenuine Expedia guest review
Had a great time at this location. We will be back.Genuine Expedia guest review
We have been to MANY all inclusives throughout Dominican Republic and Mexico but this was our first trip to Jamaica. This was probably one of the nicer of the resorts we have been to! We absolutely loved the resort. Many individuals were pushy and demanding of tips however which was a bit rude... Also they could use an upgraded nightly entertainment […] staff/shows--- it was obvious the Harmony dance group had an A and B team and the B team shows were lacking! A team wasn't much better but al least the dancers seemed trained. Lastly, night time snacks were rather terrible-- at least needed French fries there as a last resort... All other food was great! the buffet even offers friday night gala night with DE-LICIOUS lobster! Overall we LOVED it! Will return! :) Read moreGenuine Expedia guest review
"Gran Bahia Principe - I wouldn't recommend"
My husband & I were disappointed. The hotel was delayed in checking us in. We had to wait in the heat with no food or refreshments while they tried to get our room ready. By the time we completed that process it was after lunch & before dinner time & we had no place to get a bite after a long day traveling. Then the room wasn't what we booked - it was […] 2 double beds instead of the king we booked. The shower head was broken & there were no wash cloths in the room & minimal towels. The next day they did switch us to a king room, but we had to waste half our day getting that organized. If a tour guide at the hotel didn't help us we would have had to wait longer because the front desk staff were not in a hurry to help us. We had to haul our luggage to their storage facility until we got in a room. At no point did the front desk try to assist us with our luggage except to tell us where to drag it to. I requested wash cloths & additional towels on several occasions but the hotel was out of clean wash cloths until day 3 of our stay. Some days the towels were not changed because they were no clean ones to replace them. The hallways off the hotel rooms are carpeted but the windows left open which allowed rain to come in. Thus, most of the carpet in the halls smelled like mildew. We were also solicited several times a day to join the hotels program which seemed very similar to a time share at their other hotels. Read moreGenuine Expedia guest review
"Simple all inclusive"
During the week long stay in September I have to say it was it was a somewhat older 30s crowd( couples ) more like the people that wait till the rowdy bunch has left for the season 45min to an 1hr bus ride grand bohia is excally that a "great bay" man made and with a huge hotel with 800-1000 room the hotle it's self it is nice they have a big pool beach […] area where you can snorkel the water was clear blue green lay out and usually have more enough space to find your self a good spot they also offer shows at the main balcony the have a theater shows that weren't enything fancy,kids shows also The staff were a great bunch of people always saying hi and keeping people moving expecally the worker in the snack bar area over all a nice place to stay if your looking to just get away and chill out but if your looking a white sand beaches younger group of people unless you bring your own group of people I would say this isn't the place for you Read moreGenuine Expedia guest review
"Awesome views and the staff was great, great food"
It was a luxurious experience over all, great food awesome staff and a gorgeous location...Genuine Expedia guest review
We were there from Sept 2 thru 10. It was fabulous from our arrival. We had upgraded prior to arrival to the Don Pablo suites. The restaurants were great as well as the pools. We did not do any excursions, we were lazy and stayed poolside each and every day. Loved it! The waitresses and waiters at the pool were exceptional. Our favorite experience was […] each and every day, going back to our room not knowing what artistic towel piece we would see. Our room caretaker, Kerone, was exceptional. We came back to flower petals, beautiful artistic towel decorations each and every day. Kerone, you are a definite keeper. I also want to Thank you again for calling when my husband fell in the hallway. I would most definitely recommend this resort. Each restaurant was very good and the buffet was outstanding. My husband also enjoyed eating the Jerk Chicken. Anyone that comes to your resort, should not have a problem getting all the food they would want. So much to choose from! Read moreGenuine Expedia guest review
It was my first time in Jamaica and I must say that the country is beautiful and the hotel is an absolute gem. I would definitely go back.Genuine Expedia guest review
"good vacation hotel okay but customer service poor"
overall we had a great vacation but we had a problem with housekeeping with cleaning our room. good service is only available when you tip. the timeshare people were alittle too much. employees were not very plesant.Genuine Expedia guest review
"Great view and great food!"
We had booked two double beds and when we got there we were told we were "upgraded" to the Golden Club. Turns out the upgrade was they had no rooms left with two double beds and we ended up with a king bed. Not ideal for two single girls, but we made it work. The view from the room was great and we got 30 minutes of free internet a day. Not much else […] included in the upgrade. They could have just been honest from the start. The food was amazing at all of the restaurants. The pools are really nice and there is plenty of beach if you want to swim in the ocean. Resort is very quiet for sleeping. Housekeeping did not leave us towels the first two days and they really need to pay more attention when they clean the rooms. They don't do a great job of that. Read moreGenuine Expedia guest review
"Does not carter for locals"
If you are not a part of the privilege club do not attend this hotel. This hotel has a privilege club that cost $25,000. There are several restaurants, room service, and a big pool with a bar in the middle, but you are not allowed to use them if you are not apart of their privilege club. 3/4 of their services are only for the privilege club. My experience: […] my husband lives in Jamaica and I live in Florida, when we went to check-in the security guard stopped us at the gate and told us our names were not on his list. 20 minutes later he allowed us to go to the front desk to find out what was happening. First we could not find a parking spot, we were told that the front area was for the managers. When we went to the desk they told us they did not have a reservation under our name, this was very embarrassing. We got our computer, and I checked my email, and showed it to them. The receptionist checked again and still said our name was not there; he then entered my last name as my first name and found it. He later apologized and one of the managers spoke with us. We had to park our car in the garage that smelled like a sewage. When the employees realized we were from Jamaica there was a difference in their approach. Overall I truly believe, that this hotel is not for local Jamaicans. If you are not apart of their privilege club you are not offered most of their services. No one show you around, and tell where you cannot go; most of the services are for members of the privilege club Read moreGenuine Expedia guest review
"We had a great stay"
The Bahia exceeded our expectations. IT was beautiful. The beach was perfect, our rooms were nice. Great cold AC. The restaurants were great too. The staff was friendly and fun. We had a great week.Genuine Expedia guest review
The hotel looks nice on the outside. The rooms are a nice size, but overall our seven days stay was very disappointing. It started when we got out room key. The keys wouldn't open the door. My husband went to the front desk they took the keys from him, and said they would send someone up. After waiting 30 min to get into our room. I went back to the […] front desk to see what was hold up. Finally a maintenance person showed up. Banged on the door, not using a key or any type of tool, then the door opened. After getting in the room there were no towels in the bathroom. Called front desk again. After 3 more calls, and waiting almost three hours someone showed up with two sets of hand towels, two sets of bath towels, but no wash cloth. After two days we finally got two wash cloths. The room had extra pull out bed from the previous guests. I had to call to get it removed. Couldn't tell if the bed linen was fresh or left from the previous guest. The food was horrible, and always cold. The lines at the buffet restaurant was always long for no apparent reason. Lots of empty table but the guests weren't being seated. They would run out of food one hour or so before closing. So if you did not eat early, there was no food left for you to eat. Entertainment was the worst I've ever seen. You pay per night for the use of the safe in your room. Workers and staff were unfriendly. Outdated and broken workout equipment in a very small gym. Read moreGenuine Expedia guest review
"Nice hotel but terrible staff service"
Experience of the trip to Jamaica outside the hotel was fantastic: the scenery, the hospitality etcGenuine Expedia guest review
This place has almost everything to provide and make ur stay comfy. Great buffet food ala carte wasn't that impress of the sushi place. Non stop drinks cool staff nice rooms. Nice place for familyGenuine Hotels.com guest review
"Looks can be deceiving...."
My girlfriend and I arrived to the resort and immediately said "Paradise". Checked in with no problems, go to the room with a nice view of the pool and beautiful palm trees. Walked around the resort and knew we were going to love it. We had to call to get what we were suppose to already have, washcloths. The tub had leakage and every time we showered, […] that also leaked. So you can imagine how many towels were used. We wanted to use the safe to store all of our valuables, we found out there was a daily charge of 6 dollars (I thought safes were free to use in hotels). The hotel staff always took long to come to the room. The room overall was very comfy, we would lay in the bed and would fall asleep in minutes. The buffet staff was so helpful and the food in the buffet was delicious. There was also a place to eat on the resort called "Sand Bar" the jerk chicken was amazing along with the music being played by the live band. The pool was a nice setting, never had to worry about anyone being on top of you because it was large enough to occupy everyone. The bartenders were nice, just felt there should have been more rum than just Appleton Rum being served. The restaurants on the resort that you have to make reservations for, were all mediocre. All the staff around the resort would automatically greet you and were very nice. The fact that they allowed people to constantly harass you while on the resort to buy time share was absurd. Enjoyed walks on the beach and the beautiful views. Read moreGenuine Expedia guest review
"Week in Jamaica"
Me and my wife went to Jamaica to see family and relax on a late honeymoon.Genuine Expedia guest review
"Very nice hotel to spend vacation"
We took our kids and we all enjoyed our stay at the Gran Bahia in Jamaica... The food was was excellent... We ate a variety of food... The room spaciousGenuine Expedia guest review
"Nice resort with a big pool and large beach area!"
Stayed in Don Pablo section and it was worth every penny. Always found lounge chairs and cabanas available by the pool and beach areas. Received good service, enjoyed great food and drinks and most importantly relaxed!Genuine Expedia guest review
"Beautiful Landscape, Good Food"
My wife and I were part of a group of 4, who had 3 separate rooms. We switched rooms once so that's a total of being exposed to 4 different rooms. The grounds of this property is beautiful. If you do not plan on being in your room at all, and never need to call Housekeeping, then this is an okay place to stay. Housekeeping is totally non-responsive […] and the rooms all feel muggy. The bathrooms are in need of some TLC and for whatever reasons, housekeeping has decided not to place hand towels, nor soap, in any of the rooms. Good luck with calling housekeeping to get some replaced. The guest service downstairs is great and very welcoming. We met several great employees who did their best to make us feel welcome. However, the discomfort of the rooms are not worth us going back. Read moreGenuine Hotels.com guest review
"Nice Hotel Horrible Rude Staff"
The resort was beautiful. Close proximity to the beach. Good Food. The entertainment was awesome by far the best part of the part of the resort!! The resort had live musicians. I am from Chicago therefore I am use to rude people but the staff at this resort was the worst customer service experience that I have ever encountered. The concierge are even […] worse. The staff at the buffets will ignore you unless you put money on the table which is the easiest and fastest way to get a drink or a simple spoon. A traveler will have to be a platinum or gold member in order to be truly appreciated or receive good customer service. The WiFi at this resort was horrible. I have been to Negril, Jamaica and stayed with the locals in a rundown hotel and they treated me like royalty. I will definitely not be coming back to Grand Bahia Principe (Montego Bay, Jamaica)!! I will not recommend it to my friends. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )