We originally booked the upgraded room with jetted hot tub. This room over looked the front parking lot and the hot tub was outside. We asked to be switched to a room with a better view, we didnt need a outside hot tub as the jetted tub in the bathroom was large enough for 2. They switched us to a larger room with a view over looking the ocean. The […] room was great, my husband frlt toe beds were too hard, not me. We took advantage of the onsite dive shop and dove 4 morning 2 tank dives and loved all of them. The dive master was great, he even helped me figure out my new under water camera. The sandy beach on the point had a perfect breeze every day, they have rest rooms and a bar out there so if you enjoy the beach and peace and quiet head out there. Bring your own snorkle gear and there is great snorkling right there. We have stayed at many all-inclusive resorts mostly in Mexico, this was by far the nicest. The food was great and sp much to choose from. I suggest masking your restaurant reservations before you go or you may only be able to get in about 9 pm. I also recommend bringing your own old beach towels that you can leave, as it was hard to get clean beach towels. I took advantage of the spa for one if their specials, coconut scrub and coconut oil massage and loved it. The staff was great, but do remember you need to tip once you do they will remember you and what you like. I would love to go back, we never left the resort all week except to dive. Read moreGenuine Expedia guest review
"Room fine after I had to upgrade to Luxury"
The original room that I obtained from Expedia was in the back of the hotel, air not working properly, and facing over the room below Jacuzzi (which was filled with people till late) I originally paid an upgrade fee for a Junior Suite. Not a good deal. I had to fork out an additional $50 per night to upgrade to Luxury, which allowed me to sit with friends […] at the pool and got me a better room after 2 nights in the dungeon. Food and staff were good. Read moreGenuine Expedia guest review
"No reservations and No dry Towels"
We were very disappointed not to be able to get reservations at any of the specialty restaurants. Apparently other visitors had made their reservations ahead of time and the restaurants were all booked up by the time we got there. Also with 2 days of some rain there were no dry towels to be found! Other than that we really enjoyed our stay and will […] definitely return. Read moreGenuine Expedia guest review
Experience was ok. Next time we will venture off the property to see more of jamaicas town of ocho rios and the culture. There are some repairs the hotel needs to make that are simply patchwork but didnt really take away from the trip. The room smelled of mildew and so did a few others. Staff was nice but some were pushy at times for timeshare sales. […] The outside grounds were well kept and beautiful. Read moreGenuine Expedia guest review
"Great hotel and resort"
Went there for a birthday celebration and everything was perfect with the exception of the girls in the lobby trying to get us to buy time share..... other than that I would definitely book again had a wonderful timeGenuine Expedia guest review
"Worth every penny.."
This hotel is outstanding.. The beach is beautiful, pool is great, food is very good, staff is nice. Immaculate accommodations. Very clean. Can't wait to go back !!Genuine Expedia guest review
Food badGenuine Expedia guest review
Not the best experience...Problems with our reservation..approximately 3 hrs to get our room. Our reservarion was lost in the system..it was truly inconvenient with 2 small children that became very restless. Poor room service. They never come when you call for something...They also seem to have problems with their laundry. It took forever to get towels […] sometimes. It was 4 of us in ONE bed...they whole week they promised to bring an extra bed. Waited for it the entire week we were there... Food was good, and the hotel is very clean and nice. Very poor service. Read moreGenuine Hotels.com guest review
The rooms never had towels and the floors were mopped with appear dirty water that had other peoples hair. Food was remarkable!!!Genuine Expedia guest review
The property is very good but the coordination among staff is sometimes lacking. Our dinner reservation was not properly handled but it was finally fixed after a lot of conversation. The manager was great and willing to go out of her way to help. Food and drinks were great and the Don Pablo restaurant was very, very good. Reservations are required.Genuine Expedia guest review
"Staff lacked excellent Customer Service skills."
I celebrated my 50th Birthday at the Gran Bahia from 10-6-13 to 10-11-13. The night of my birthday there were no towels in my room. I called twice nobody came or apologized. I could not take a shower. Had dinner reservations scheduled in error for the 9th instead of the 7th. The Host was loud and rude. Simply told us she could not seat us for dinner. […] Management did apologize and made some amends. Overall experience was average for 5 star. Read moreGenuine Expedia guest review
Had a great time at this location. We will be back.Genuine Expedia guest review
We have been to MANY all inclusives throughout Dominican Republic and Mexico but this was our first trip to Jamaica. This was probably one of the nicer of the resorts we have been to! We absolutely loved the resort. Many individuals were pushy and demanding of tips however which was a bit rude... Also they could use an upgraded nightly entertainment […] staff/shows--- it was obvious the Harmony dance group had an A and B team and the B team shows were lacking! A team wasn't much better but al least the dancers seemed trained. Lastly, night time snacks were rather terrible-- at least needed French fries there as a last resort... All other food was great! the buffet even offers friday night gala night with DE-LICIOUS lobster! Overall we LOVED it! Will return! :) Read moreGenuine Expedia guest review
"Gran Bahia Principe - I wouldn't recommend"
My husband & I were disappointed. The hotel was delayed in checking us in. We had to wait in the heat with no food or refreshments while they tried to get our room ready. By the time we completed that process it was after lunch & before dinner time & we had no place to get a bite after a long day traveling. Then the room wasn't what we booked - it was […] 2 double beds instead of the king we booked. The shower head was broken & there were no wash cloths in the room & minimal towels. The next day they did switch us to a king room, but we had to waste half our day getting that organized. If a tour guide at the hotel didn't help us we would have had to wait longer because the front desk staff were not in a hurry to help us. We had to haul our luggage to their storage facility until we got in a room. At no point did the front desk try to assist us with our luggage except to tell us where to drag it to. I requested wash cloths & additional towels on several occasions but the hotel was out of clean wash cloths until day 3 of our stay. Some days the towels were not changed because they were no clean ones to replace them. The hallways off the hotel rooms are carpeted but the windows left open which allowed rain to come in. Thus, most of the carpet in the halls smelled like mildew. We were also solicited several times a day to join the hotels program which seemed very similar to a time share at their other hotels. Read moreGenuine Expedia guest review
"Simple all inclusive"
During the week long stay in September I have to say it was it was a somewhat older 30s crowd( couples ) more like the people that wait till the rowdy bunch has left for the season 45min to an 1hr bus ride grand bohia is excally that a "great bay" man made and with a huge hotel with 800-1000 room the hotle it's self it is nice they have a big pool beach […] area where you can snorkel the water was clear blue green lay out and usually have more enough space to find your self a good spot they also offer shows at the main balcony the have a theater shows that weren't enything fancy,kids shows also The staff were a great bunch of people always saying hi and keeping people moving expecally the worker in the snack bar area over all a nice place to stay if your looking to just get away and chill out but if your looking a white sand beaches younger group of people unless you bring your own group of people I would say this isn't the place for you Read moreGenuine Expedia guest review
"Awesome views and the staff was great, great food"
It was a luxurious experience over all, great food awesome staff and a gorgeous location...Genuine Expedia guest review
We were there from Sept 2 thru 10. It was fabulous from our arrival. We had upgraded prior to arrival to the Don Pablo suites. The restaurants were great as well as the pools. We did not do any excursions, we were lazy and stayed poolside each and every day. Loved it! The waitresses and waiters at the pool were exceptional. Our favorite experience was […] each and every day, going back to our room not knowing what artistic towel piece we would see. Our room caretaker, Kerone, was exceptional. We came back to flower petals, beautiful artistic towel decorations each and every day. Kerone, you are a definite keeper. I also want to Thank you again for calling when my husband fell in the hallway. I would most definitely recommend this resort. Each restaurant was very good and the buffet was outstanding. My husband also enjoyed eating the Jerk Chicken. Anyone that comes to your resort, should not have a problem getting all the food they would want. So much to choose from! Read moreGenuine Expedia guest review
It was my first time in Jamaica and I must say that the country is beautiful and the hotel is an absolute gem. I would definitely go back.Genuine Expedia guest review
"good vacation hotel okay but customer service poor"
overall we had a great vacation but we had a problem with housekeeping with cleaning our room. good service is only available when you tip. the timeshare people were alittle too much. employees were not very plesant.Genuine Expedia guest review
"Great view and great food!"
We had booked two double beds and when we got there we were told we were "upgraded" to the Golden Club. Turns out the upgrade was they had no rooms left with two double beds and we ended up with a king bed. Not ideal for two single girls, but we made it work. The view from the room was great and we got 30 minutes of free internet a day. Not much else […] included in the upgrade. They could have just been honest from the start. The food was amazing at all of the restaurants. The pools are really nice and there is plenty of beach if you want to swim in the ocean. Resort is very quiet for sleeping. Housekeeping did not leave us towels the first two days and they really need to pay more attention when they clean the rooms. They don't do a great job of that. Read moreGenuine Expedia guest review
"Does not carter for locals"
If you are not a part of the privilege club do not attend this hotel. This hotel has a privilege club that cost $25,000. There are several restaurants, room service, and a big pool with a bar in the middle, but you are not allowed to use them if you are not apart of their privilege club. 3/4 of their services are only for the privilege club. My experience: […] my husband lives in Jamaica and I live in Florida, when we went to check-in the security guard stopped us at the gate and told us our names were not on his list. 20 minutes later he allowed us to go to the front desk to find out what was happening. First we could not find a parking spot, we were told that the front area was for the managers. When we went to the desk they told us they did not have a reservation under our name, this was very embarrassing. We got our computer, and I checked my email, and showed it to them. The receptionist checked again and still said our name was not there; he then entered my last name as my first name and found it. He later apologized and one of the managers spoke with us. We had to park our car in the garage that smelled like a sewage. When the employees realized we were from Jamaica there was a difference in their approach. Overall I truly believe, that this hotel is not for local Jamaicans. If you are not apart of their privilege club you are not offered most of their services. No one show you around, and tell where you cannot go; most of the services are for members of the privilege club Read moreGenuine Expedia guest review
"We had a great stay"
The Bahia exceeded our expectations. IT was beautiful. The beach was perfect, our rooms were nice. Great cold AC. The restaurants were great too. The staff was friendly and fun. We had a great week.Genuine Expedia guest review
The hotel looks nice on the outside. The rooms are a nice size, but overall our seven days stay was very disappointing. It started when we got out room key. The keys wouldn't open the door. My husband went to the front desk they took the keys from him, and said they would send someone up. After waiting 30 min to get into our room. I went back to the […] front desk to see what was hold up. Finally a maintenance person showed up. Banged on the door, not using a key or any type of tool, then the door opened. After getting in the room there were no towels in the bathroom. Called front desk again. After 3 more calls, and waiting almost three hours someone showed up with two sets of hand towels, two sets of bath towels, but no wash cloth. After two days we finally got two wash cloths. The room had extra pull out bed from the previous guests. I had to call to get it removed. Couldn't tell if the bed linen was fresh or left from the previous guest. The food was horrible, and always cold. The lines at the buffet restaurant was always long for no apparent reason. Lots of empty table but the guests weren't being seated. They would run out of food one hour or so before closing. So if you did not eat early, there was no food left for you to eat. Entertainment was the worst I've ever seen. You pay per night for the use of the safe in your room. Workers and staff were unfriendly. Outdated and broken workout equipment in a very small gym. Read moreGenuine Expedia guest review
"Nice hotel but terrible staff service"
Experience of the trip to Jamaica outside the hotel was fantastic: the scenery, the hospitality etcGenuine Expedia guest review
This place has almost everything to provide and make ur stay comfy. Great buffet food ala carte wasn't that impress of the sushi place. Non stop drinks cool staff nice rooms. Nice place for familyGenuine Hotels.com guest review
"Looks can be deceiving...."
My girlfriend and I arrived to the resort and immediately said "Paradise". Checked in with no problems, go to the room with a nice view of the pool and beautiful palm trees. Walked around the resort and knew we were going to love it. We had to call to get what we were suppose to already have, washcloths. The tub had leakage and every time we showered, […] that also leaked. So you can imagine how many towels were used. We wanted to use the safe to store all of our valuables, we found out there was a daily charge of 6 dollars (I thought safes were free to use in hotels). The hotel staff always took long to come to the room. The room overall was very comfy, we would lay in the bed and would fall asleep in minutes. The buffet staff was so helpful and the food in the buffet was delicious. There was also a place to eat on the resort called "Sand Bar" the jerk chicken was amazing along with the music being played by the live band. The pool was a nice setting, never had to worry about anyone being on top of you because it was large enough to occupy everyone. The bartenders were nice, just felt there should have been more rum than just Appleton Rum being served. The restaurants on the resort that you have to make reservations for, were all mediocre. All the staff around the resort would automatically greet you and were very nice. The fact that they allowed people to constantly harass you while on the resort to buy time share was absurd. Enjoyed walks on the beach and the beautiful views. Read moreGenuine Expedia guest review
"Week in Jamaica"
Me and my wife went to Jamaica to see family and relax on a late honeymoon.Genuine Expedia guest review
"Very nice hotel to spend vacation"
We took our kids and we all enjoyed our stay at the Gran Bahia in Jamaica... The food was was excellent... We ate a variety of food... The room spaciousGenuine Expedia guest review
"Nice resort with a big pool and large beach area!"
Stayed in Don Pablo section and it was worth every penny. Always found lounge chairs and cabanas available by the pool and beach areas. Received good service, enjoyed great food and drinks and most importantly relaxed!Genuine Expedia guest review
"Beautiful Landscape, Good Food"
My wife and I were part of a group of 4, who had 3 separate rooms. We switched rooms once so that's a total of being exposed to 4 different rooms. The grounds of this property is beautiful. If you do not plan on being in your room at all, and never need to call Housekeeping, then this is an okay place to stay. Housekeeping is totally non-responsive […] and the rooms all feel muggy. The bathrooms are in need of some TLC and for whatever reasons, housekeeping has decided not to place hand towels, nor soap, in any of the rooms. Good luck with calling housekeeping to get some replaced. The guest service downstairs is great and very welcoming. We met several great employees who did their best to make us feel welcome. However, the discomfort of the rooms are not worth us going back. Read moreGenuine Hotels.com guest review
"Nice Hotel Horrible Rude Staff"
The resort was beautiful. Close proximity to the beach. Good Food. The entertainment was awesome by far the best part of the part of the resort!! The resort had live musicians. I am from Chicago therefore I am use to rude people but the staff at this resort was the worst customer service experience that I have ever encountered. The concierge are even […] worse. The staff at the buffets will ignore you unless you put money on the table which is the easiest and fastest way to get a drink or a simple spoon. A traveler will have to be a platinum or gold member in order to be truly appreciated or receive good customer service. The WiFi at this resort was horrible. I have been to Negril, Jamaica and stayed with the locals in a rundown hotel and they treated me like royalty. I will definitely not be coming back to Grand Bahia Principe (Montego Bay, Jamaica)!! I will not recommend it to my friends. Read moreGenuine Expedia guest review
no big waves.safe for the kids. some staff need to smile esp at the bar area.Genuine Expedia guest review
"ok hotel, nice view and beautiful beach and pool"
i like it but nothing fantasy, food was good front desk was nice but cant say the same about personal in buffet, even thought i tip every time i went to buffet i have to be calling for water juice etc, and i noticed 80 percent of person didn't tip at all. i been in numerous country as all-inclusive but nothing like the treatment you get in Dominican […] republic they are the best at customer service without question. Read moreGenuine Expedia guest review
"plesantly suprised in paradise"
We stayed from 7/21 - 7/26. After reading some of the reviews from recent travelers I was a little worried that I may have made a poor decision, however, I was pleasantly suprised. The check in/out process was fast and smooth and we received adjoining rooms without even requesting them. The rooms were in fairly good condition and my daughter loved the […] designs the housekeepers left on her bed. We had a clean room and fresh towels daily, no problems. The resort is spread out, but the grounds are beautiful so I didn't mind walking as I enjoyed the view. The pool and the beach were clean. I do recommend getting your towels and getting out early as people do try and reserve their spot in the shade. I found all the staff and the Jamaican people to be friendly and helpful. There are a few locals that work the beach but they are well controlled by the life guards and hotel security. They made people watching interesting and were not pushy or bothersome at all. Many reviewers fussed about tipping as it is an all inclusive resort. When you see how hard the staff work to ensure you have a good stay, you will want to tip them. To me many of them have earned it, so bring along some ones. I do recommend booking your al a carte dinner as soon as you can. It was disappointing to learn that the only times left were at 9pm. We booked two excursions online (or you can do it at resort) and had a great time. It's beautiful country and we really enjoyed our stay. Read moreGenuine Expedia guest review
"Nice hotel but horrible customer service"
The hotel is beautiful. The housekeeping staff is horrible. We had to constantly complain to the manager about not being left with towels, washcloths and soap. Upon arrival you get harassed about purchasing their VIP club aka timeshare, which is annoying. You don't get to enjoy your meals without getting harassed to clear your plates. It was overall […] a horrible experience and I will not be returning their or any of their chain of resorts Read moreGenuine Expedia guest review
We travel alot, I have been to 3 Bahia Principes and this is the best resort we have visited so far. We highly recomend this resort. We had a Don Pablo Collection room. Fantastic food and service. 9 out of 10Genuine Expedia guest review
"Great Natural Beauty"
My wife and 6 and 8 yo were there for 2 weeks. Love the staff and cleanliness of the room. However, because there are more that 1000 rooms the staff take make very realistic the Jamaican phrase "soon come". They took a big while to exchange a malfunctioning radio alarm clock. Besides that, the food is what to expect in any all inclusive. The Japanese […] and Spanish restaurants are top notch in quality and ambiance. We used the Kids Club a lot, the kids kept asking going back. Nightly shows were impressive as well as the infraestructure of the place. The resort opened fairly recently in 2007. Give it a try! Read moreGenuine Expedia guest review
"Nice location, close to attractions"
The front desk staff was nice, but some of the other staff need a little more customer service skills training.Genuine Expedia guest review
"Very clean grounds staff could be more helpful,"
No first aid kits once the niurses were off duty could be a bit more leinent when it come to making local phone calls, especially been a gold member.Genuine Expedia guest review
It was a great experience, we had the all inclusive package, which was the best, And thanks to Expedia for the VIP package. The only thing I did not like was that as soon as you walk in the hotel, there were sales agents there trying to say you won a free gift and they set you up too meet with a sales rep that tries to sell you shares. I told them i […] was not interested and they caught attitude. so avoid the sales rep....But all in all great vacation with 3 fancy restaurant dinners. I would go again Read moreGenuine Expedia guest review
Upon arriving at the hotel we were told they were over booked and wouldn't be getting all the rooms we had paid for until it was available. They offered us 100 dollars which doesn't even cover the cost of accommodation that we had paid for. The hotel staff was slack about getting back to us and it was always our responsibility to find them when we had […] an issue when it was their problem! The pool staff was great and the music was great. It's sad to say that this hotel and location is beautiful but the staff made this a terrible experience for a once a year vacation. If you are a hot natured person thee air condition does not work in the hotel and the bed feels like you are sleeping on a rock. Read moreGenuine Expedia guest review
The hotel condition is excellent, food is above average, the only problem I encountered was the staff, it looks like they are expecting tips for everything and if you do not give it to them, they will ask for it.Genuine Expedia guest review
"So much fun"
We stayed in June for 8 nights with another couple and had a blast. It was very clean, well taken care of, entertainment staff was so fun. I'm usually not a huge fan of that stuff but the staff was so fun. Best staff of any all incl. That I've been to by far. We all actually played some games. Beautiful view of pool and ocean. Great food! A lot of different […] bars to hang out at. Relaxing/quiet in parts and good music/fun in others parts. Good drinks too. Therewere some kids but not many. Mostly adults/couples. The beach was really nice to. We took kayaks out and went snorkeling. I've been snorkeling a lot so not that easily impressed but it was pretty good. Not awesome but definitely worth going out there. We all had so much fun! Read moreGenuine Expedia guest review
"grand bahia, jamaica...get your groove back!"
the staff was awesome. the bartenders were so friendly and helpful, they always made us exotic new drinks to try. we dove(SCUBA) 4 times and the staff @ the diveshop was also exceptional. the jerk shack was great, better than the jerk we got @ a local shack. all the food was good, ESPECIALLY @ don pablos. the only complaint was the rocky beach. it would […] have been nice not to have to wear shoes @ the beach. Read moreGenuine Expedia guest review
"Worth the price"
Stayed from Jul 13 -16, 2013. Checking in was easy - staff were friendly. Food was good - plenty variety. Breakfast menu doesn't change so if you're staying for a long period you might get bored. Lunch and dinner buffet was always a large selection to choose from, desserts were good as well - lots to choose from. We tried one restaurant - the grill […] - this was okay but we ended up back at the buffet after. Bars had a wide selection of local rums but we're not big drinkers so we can't comment too much. Pool was nice, but we're not pool people either, so we spent most of our time at the beach. The beach is a large area - if you're early you got plenty choices of shaded beach chairs. Water was nice, clear and not too cold - but there were small pieces of sea grass floating around - it wasn't enough to be an issue for us. The beach and the grounds are always well maintained - we always saw someone cleaning. The only real issue was that the a/c in our room was not working properly and despite several calls to the front desk we spent the first night without a/c as they failed to address the problem . However, when we went to the front desk the next day and complained they made no issue to change our room and everything was fine after that. In general, unlike some of the reviews we read about poor service, the staff at the hotel was friendly and helpful with or without tips. We enjoyed our stay and would stay again. Read moreGenuine Expedia guest review
"the resort is huge but need more entertainment"
we arrived early but the room was not ready but that was understanding but we did spend time on the beach and poolGenuine Expedia guest review
"Would return again!!!"
I loved this resort!! Teh view was great and the location was excellent.Genuine Expedia guest review
"Nice Hotel, Beautiful beach, large swimming pool"
Our vacation was seven days out there.This is an excellent place to stay. Rooms are comfortable, spacious. Food was very good. A lot of variety, well presented and nice restaurants. The staff make a lot of efforts to please you as customer. Security on site does work. A lot of people work trying to give you peace of mind while there. If I have the opportunity […] i will come back. Read moreGenuine Expedia guest review
I was very please with my stay at this hotel. The only major problem i had was them trying ti give me a lower grade room from what i had reserved.Genuine Expedia guest review
"Beautiful beach, staff hit or miss."
Pros: Beach beautiful. Pool large and clean. Food very good. Room very large. Cons: Staff/service very hit or miss. Very hard to get reservations for ala carte restaurants yet each night they were half empty. If you wanted a pool/beach towel you needed to get it prior to 8:30 am.Genuine Expedia guest review
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