"The beach is gorgeous"
The beds are hard, but look beautiful. The bathroom and shower doors would NOT close in three of our rooms (8 ppl traveling together). Only A/C IN your room if you a lucky one. Good luck getting a washcloth! The pool closes at 7 pm. The resort is huge so be prepared to walk and climb stairs. Bees everywhere. The staff is super friendly!Genuine Expedia guest review
"Nice hotel, nice beach too"
The hotel and food was great. No so many shows to keep people entertain at nigh time. I certainly will go back.Genuine Expedia guest review
"Beautiful Mega Resort"
We enjoyed our stay. My only complaints are that they didnt provide towels and we had to keep calling to request them. The air conditioning wasn't working well either. The service technician did arrive promptly to try to repair it, but it never really got cool enough. Also, you have to keep key card in the slot to run the power to the room resulting […] in the room staying hot while we were away, taking longer to cool upon our return. You have to pay for the safe in the room, $6USD per day. This has always been included at any other resort. Free Wifi for 1 hour per day, but only in the lobby.The food was excellent considering the large quantities due to the buffet style. Beautiful property and private beaches. Great snorkeling and sea shell collecting. I would recommend the resort and will probably visit it again considering the friendliness of the staff, food, and beaches. Read moreGenuine Expedia guest review
"Bigger is not always better"
When I arrived the receptionist was unpleasant. She didn't give me my wristband or welcome beverage. I received both the following day. The air conditioning was not working at all in my rm and the toilet bowl ran all day. After calling the operator multiple times nothing was done. I understand that the Grand Bahia is a Spanish themed hotel but hello […] it's based in Jamaica with saying that I wish they had jamaican food. Overall I wasn't pleased and I would never stay there again. Oh 1 last thing the staff excluding 1 person which is the cook down by the beach snack bar cooking the jerk chicken were not pleasant at all. I thought their goal was, "aim to please" Read moreGenuine Expedia guest review
"Perfect Beach, Location, Pool..."
From the moment we arrived (early) we were treated like royalty. We have been to many all-inclu but never had the special treatment like this before. Front desk remembered our names, and we got a fab ocean front room (21304) with a huge covered balcony near dining too. Snorkeling here was great at both beach areas. Food was delicious and variety was […] offered. Rum drinks were STRONG. Room was adorned with fresh flowers and plenty of towels, toiletries ect. We do tip... the maid $5/day, bartenders $1, servers $2-$3 and it ensures that you have a delightful time. We never had a problem getting fresh beach towels or seating at the pools/beach areas like many other resorts. Grounds and hotel were spotless but a few areas could be repainted. Staff was helpful. Eat lunch at the open air beach café for wonderful jerk chicken. We never booked a dinner reservation but rather ate the buffet at our leisure. Room wasn't as cool as we enjoy at home but if you can't take the heat, don't go to Jamaica! lol Stay here for a great location, pool, beach and experience! Read moreGenuine Expedia guest review
I wish I could rate this hotel higher then what I have, however there were more minuses then pluses to my overall stay. After reading the mixed reviews, I thought that I would like to experience it for myself. * The site offers you to eat in the private restaurants for a minimum of days depending on how many days you have booked. Although the food was […] good, I found it a bit disturbing that there was no places on the premises to buy food other then chips and cookies which go for $8.00 USD a bag for 6 oreos or a small bag of lays or doritos. We spoke to one gentlemen at the front desk that recommended we try 2 restaurants upto 10 minutes away from the Hotel. When we arrived to the first place, there was a dog and a cat in the center of the dining area, the driver took us to the next place and it look so dirty that we decided not to get out of the car. He recommended Ocho Rios whcih cost us $80.00 plus tip to go to the place he chose which was permanately shut down. We finally eneded up at a place called the Garden, very nice staff, clean, good reviews, good food, a bit pricey but worth it! We wanted ice but you must get that at the lobby only. All room service beer was hot. We had a do not admit sign on the door but yet they still enter the room. Read moreGenuine Expedia guest review
This hotel is better than a lot of other hotels in the area, but there are maybe one or two other hotels that out rank it. The staff was very friendly and asked if we were okay plenty of times, unfortunately at times they seemed to not all be on the same page sending us from place to place around the resort until finally we found what we were looking […] for or someone had the answers we needed. And by the time we were almost leaving perhaps because the hotel became busier the service at the banquet hall was very slow. The food was just okay, usually there was nothing that wow-ed us. The hotel room was okay, except for a few times the sheets didn't seem to have been changed, even heard a woman complaining that her towels were not replaced for days. Though everything in the room functioned and there was plenty of room. Read moreGenuine Expedia guest review
"Excellent Hotel close to the Beach"
I enjoyed my stay. The hotel is gorgeous and the staff is extremely hospitable. The food is excellent! I would definitely recommend this hotel to anyone!Genuine Expedia guest review
I had a wonderful time at the Grand Bahia. BEAUTIFUL resort, friendly staff that went out of their way too assist us in every way. We will be returning hopefully next year. I will recommend this resort to everyone!!Genuine Expedia guest review
"Overall great hotel but lacking in some areas"
Pros: Beautiful scenery/ great ambiance Clean, well maintained grounds Helpful staff HUGE pool Secure grounds Very romantic Childcare options/ entertainment for kids Nude beach (though i didn't visit) Cons: Lack of authentic jamaican cuisine/ music Smoking permitted throught property Few entertainment options Ridiculously expensive gift shop Few (inexpensive) […] travel options to leave property Pebbly beach Tips: Phone cards are $20 USD for 22 minutes! I paid $18.75 USD to add local/ international minutes to previously purchased digicell phone and still had value available after six days of calls/texts. Its much cheaper to take a local taxi off property ( in one instance $8.50 USD versus $120 USD) but would ensure that the taxi is legitimate and bears the appropriate tags indicating this. Much cheaper to rent a van/ car at the airport and arrange to have a driver. A few people in our party did this and this was also cheaper than using the hotel taxis. Read moreGenuine Expedia guest review
Second day of honeymoon, we were disturbed by, loud noises of work men fixing in the roof in hallway next to our room, then for them to come in our room to fix wi fi from the ceiling, food was extremely goodGenuine Expedia guest review
this hotel appeared nice from the outside I first room they were items missing such as coffee maker share alarm clock remote control for the television and it was located on a corner section on the first floor building B at night it was quite noisy after the night club let out. The second day we asked to change rooms and were told would have to wait […] until 3 p.m. the second room with a given was located of the heart lobby hallway in front of elevator and a set of stairs and was also quite loud and noisy. We went back to the front desk and told him that this was unacceptable. the third room we were given it was a slight upgrade with the jacuzzi that did not work out on the balcony also two of the three shower heads in the room were broken. There was a mat of hair on the shower wall. The hotel staff was fairly friendly and seemed to lack professionalism. Food was pretty good. Always a line for jerk chicken during lunch. Never any beach towels available at the only 1 towel hut. Went 2 whole days witbout a new fresh towel. Beach was ok but a decent 1/2 walk from hotel room. Pesky Rasta men trying to sell you trinkets and drugs from their kayaks on the booey line. Have stayed at Secrets in Montego Bay a year prior. A lot better stay. You definitely get what you pay for. Would definitely not stay again nor recommend. Read moreGenuine Expedia guest review
"Could be better"
Lack activities, untidy Room, food was ok esp. lunch.Genuine Expedia guest review
"BEST TIME EVER !!"
Overall an amazing experience. Great view from the room, beautiful beach and pool. Japanese restaurant is a must try. Everone is so happy and welcoming Definitely coming back to Jamaica and staying in this hotel again. Would recommend to anyome.Genuine Expedia guest review
"Very nice hotel, beach is close, snorkeling great"
They need new pillows but it was great other than that. Expedia did not include transfer from the airport to the hotel in our package :(Genuine Expedia guest review
"Great Deal for the Price"
My husband and I stayed at the Bahia for 6 nights and 7 days. The hotel is great for the price and the view was breathtaking from our room but not all rooms have the same view. The hotel staff was hot and cold. We dealt with really friendly employees but others that were not so friendly. I would definitely recommend the orientation meeting that you […] are invited to because that is the only way to know what's what in this hotel. There are a few restrictions based on the type of room you buy, we bought the basic junior suite and it was fine for us. Read moreGenuine Expedia guest review
"Very clean, very structured"
This hotel is very clean and organized. Probably too organized. I have never been to a resort where I had to beg for towels and wash rags. They provided for 2 when where I booked and paid for reservations for 3. There are very few activities for kids. You are not allowed to take food out of certain areas - felt like I was treated like a child.Genuine Expedia guest review
I think overall the resort is nice for you to have a family vacation If you don't like to walk then choose another place Buy your chips and bring it with you otherwise get ready to pay 3dlrs for small bag Food after the 2nd day you get tired because is the sameGenuine Expedia guest review
The service was great, good food nice grounds. I had a great view of the pool. The room was very clean. I will go back in a heart beat.Genuine Expedia guest review
"great place to stay"
we had a great time at grand Bahia staff was wonderful resort was clean pool was fantastic would for sure returnGenuine Expedia guest review
The rooms are starting to show age. But over all it's a really nice resort!Genuine Expedia guest review
"Nice Hotel on Beach/Ocean"
Nice hotel well managed and staffed, excellent buffet and specialty/theme restaurants. Nearby attractions, FUN.Genuine Expedia guest review
Staff was friendly and helpful. The resort was quiet and relaxing but still close enough to town.Genuine Expedia guest review
"All-exclusive not inclusive"
Not a pleasant greeting , room not ready at check in time. People trying to sell us some sort of time share like thing. When we finally got to our room there were no towels and it took them two hours to bring any. Tips were an expected thing among their staff. When they advertise stocked bar fridge, they meant two beers a day and this was not an all […] inclusive you could get drinks and food all the time. The buffet ran out of food before the times were done. The first night our hotel room shower flooded our room so much that we had to be moved to another room. During the week we attended my daughters wedding down the road at another resort that had staff that were much friendlier than ours and at no time did we see anyone getting tipped for service. And there they provided service with a smile. One last thing, it seemed like if you didn't have the upgraded bracelet, you were treated like crap. Read moreGenuine Expedia guest review
"Nice Facilities; Food just OK"
Beach was beautiful. Grounds were very nice. Food not great. Most of the meals are to be eaten at the buffet even thought the restaurants are empty. You can only eat at a restaurant twice in a 5 day stay. Restaurants didn't have great food either. Lot's of mosquitoes in the rooms. We were given cans of spray which did not help. Kids were bitten pretty […] badly. Read moreGenuine Expedia guest review
"Top notch excellence"
This was our first experience at an "all inclusive resort" and I will go back for sure. We have already recommended it to all our friends. The grounds are impeccable, the staff are friendly and always ready to help. When we first arrived, it took my breath away. We took a bus excursion to another part of Jamaica and on the way we picked up other people […] at other resorts Nothing compared to the Grand Bahia Principe. We felt so safe and pampered there, completely what you want for your vacation. The food was delicious and there was more than enough of a variety for whatever you wanted. I highly recommend this resort, it was top notch!! Read moreGenuine Expedia guest review
The entertainment crew really made my stay better. The way they interacted with us was great. The pool was the best place to be. The beach is not that great.Genuine Expedia guest review
"Rude Staff and Corner Cutting"
Pros: Beautiful Pool; Close to Ocho Rios; Great Beach Access Cons: Unfriendly and Unhelpful Staff; Zero Internet Access; Never Any Beach Towels; A La Carte Restaurants Never Available Honestly, although the hotel itself is quite nice, the rude staff and corner cutting are really discouraging. We were told that the a la carte restaurants were completely […] booked yet every time we walked past them to the buffet each restaurant was empty (or had very few guests). It was absolutely impossible to get internet access. There is only "free" WIFI in the main lobby but it is very slow and near impossible to use. Every staff member we came into contact with was extremely rude save one and there were never any fresh beach towels at the towel stand. On top of that, our room was consistently missing necessary amenities or our mini fridge was not re-stocked. When we called down for shampoo (because there was none in our room upon arrival), we were treated poorly and the staff complained. Overall, I DO NOT recommend this experience. There are much better options available for your Jamaican vacation! Read moreGenuine Expedia guest review
If you go to the beach make the extra walk tourds the end and the last beach bar. It's the best area.Genuine Expedia guest review
"Loved this place. We had a great time!!!"
The staff made our experience a delight.Genuine Expedia guest review
"Huge resort, not enough staff, leaky ceiling"
The resort is nice but is very very big. You have to walk pretty far to get to everything. They had 4 restaurants but only 1 was open on any given night and when we arrived on a Tuesday there was no availability for a dinner until Saturday!!! So we were stuck eating the buffet food which wasn't awful but it's robbery to have the restaurants and not […] be able to dine in them. The beach by the pool was man made and rocky. So if you wanted to keep your things near the pool and go back and forth it wasn't happening. The nicer beach was on the other side of the resort, a 10 minute walk away, but you were far from any entertainment. The room was nice but unless you pay for a view you are staring out at a white concrete wall. Also I had a leak in my room from the ceiling that they never fixed, they only mopped it up every day, which is unacceptable. I guess they figure unless you throw a fit they will keep you in a room with a leaking ceiling. Other than that the majority of guests were Canadian. My friend and I were the only 2 Americans and we would have liked a little more diversity. Read moreGenuine Expedia guest review
We originally booked the upgraded room with jetted hot tub. This room over looked the front parking lot and the hot tub was outside. We asked to be switched to a room with a better view, we didnt need a outside hot tub as the jetted tub in the bathroom was large enough for 2. They switched us to a larger room with a view over looking the ocean. The […] room was great, my husband frlt toe beds were too hard, not me. We took advantage of the onsite dive shop and dove 4 morning 2 tank dives and loved all of them. The dive master was great, he even helped me figure out my new under water camera. The sandy beach on the point had a perfect breeze every day, they have rest rooms and a bar out there so if you enjoy the beach and peace and quiet head out there. Bring your own snorkle gear and there is great snorkling right there. We have stayed at many all-inclusive resorts mostly in Mexico, this was by far the nicest. The food was great and sp much to choose from. I suggest masking your restaurant reservations before you go or you may only be able to get in about 9 pm. I also recommend bringing your own old beach towels that you can leave, as it was hard to get clean beach towels. I took advantage of the spa for one if their specials, coconut scrub and coconut oil massage and loved it. The staff was great, but do remember you need to tip once you do they will remember you and what you like. I would love to go back, we never left the resort all week except to dive. Read moreGenuine Expedia guest review
"Room fine after I had to upgrade to Luxury"
The original room that I obtained from Expedia was in the back of the hotel, air not working properly, and facing over the room below Jacuzzi (which was filled with people till late) I originally paid an upgrade fee for a Junior Suite. Not a good deal. I had to fork out an additional $50 per night to upgrade to Luxury, which allowed me to sit with friends […] at the pool and got me a better room after 2 nights in the dungeon. Food and staff were good. Read moreGenuine Expedia guest review
"No reservations and No dry Towels"
We were very disappointed not to be able to get reservations at any of the specialty restaurants. Apparently other visitors had made their reservations ahead of time and the restaurants were all booked up by the time we got there. Also with 2 days of some rain there were no dry towels to be found! Other than that we really enjoyed our stay and will […] definitely return. Read moreGenuine Expedia guest review
Experience was ok. Next time we will venture off the property to see more of jamaicas town of ocho rios and the culture. There are some repairs the hotel needs to make that are simply patchwork but didnt really take away from the trip. The room smelled of mildew and so did a few others. Staff was nice but some were pushy at times for timeshare sales. […] The outside grounds were well kept and beautiful. Read moreGenuine Expedia guest review
"Great hotel and resort"
Went there for a birthday celebration and everything was perfect with the exception of the girls in the lobby trying to get us to buy time share..... other than that I would definitely book again had a wonderful timeGenuine Expedia guest review
"Worth every penny.."
This hotel is outstanding.. The beach is beautiful, pool is great, food is very good, staff is nice. Immaculate accommodations. Very clean. Can't wait to go back !!Genuine Expedia guest review
Food badGenuine Expedia guest review
Not the best experience...Problems with our reservation..approximately 3 hrs to get our room. Our reservarion was lost in the system..it was truly inconvenient with 2 small children that became very restless. Poor room service. They never come when you call for something...They also seem to have problems with their laundry. It took forever to get towels […] sometimes. It was 4 of us in ONE bed...they whole week they promised to bring an extra bed. Waited for it the entire week we were there... Food was good, and the hotel is very clean and nice. Very poor service. Read moreGenuine Hotels.com guest review
The rooms never had towels and the floors were mopped with appear dirty water that had other peoples hair. Food was remarkable!!!Genuine Expedia guest review
The property is very good but the coordination among staff is sometimes lacking. Our dinner reservation was not properly handled but it was finally fixed after a lot of conversation. The manager was great and willing to go out of her way to help. Food and drinks were great and the Don Pablo restaurant was very, very good. Reservations are required.Genuine Expedia guest review
"Staff lacked excellent Customer Service skills."
I celebrated my 50th Birthday at the Gran Bahia from 10-6-13 to 10-11-13. The night of my birthday there were no towels in my room. I called twice nobody came or apologized. I could not take a shower. Had dinner reservations scheduled in error for the 9th instead of the 7th. The Host was loud and rude. Simply told us she could not seat us for dinner. […] Management did apologize and made some amends. Overall experience was average for 5 star. Read moreGenuine Expedia guest review
Had a great time at this location. We will be back.Genuine Expedia guest review
We have been to MANY all inclusives throughout Dominican Republic and Mexico but this was our first trip to Jamaica. This was probably one of the nicer of the resorts we have been to! We absolutely loved the resort. Many individuals were pushy and demanding of tips however which was a bit rude... Also they could use an upgraded nightly entertainment […] staff/shows--- it was obvious the Harmony dance group had an A and B team and the B team shows were lacking! A team wasn't much better but al least the dancers seemed trained. Lastly, night time snacks were rather terrible-- at least needed French fries there as a last resort... All other food was great! the buffet even offers friday night gala night with DE-LICIOUS lobster! Overall we LOVED it! Will return! :) Read moreGenuine Expedia guest review
"Gran Bahia Principe - I wouldn't recommend"
My husband & I were disappointed. The hotel was delayed in checking us in. We had to wait in the heat with no food or refreshments while they tried to get our room ready. By the time we completed that process it was after lunch & before dinner time & we had no place to get a bite after a long day traveling. Then the room wasn't what we booked - it was […] 2 double beds instead of the king we booked. The shower head was broken & there were no wash cloths in the room & minimal towels. The next day they did switch us to a king room, but we had to waste half our day getting that organized. If a tour guide at the hotel didn't help us we would have had to wait longer because the front desk staff were not in a hurry to help us. We had to haul our luggage to their storage facility until we got in a room. At no point did the front desk try to assist us with our luggage except to tell us where to drag it to. I requested wash cloths & additional towels on several occasions but the hotel was out of clean wash cloths until day 3 of our stay. Some days the towels were not changed because they were no clean ones to replace them. The hallways off the hotel rooms are carpeted but the windows left open which allowed rain to come in. Thus, most of the carpet in the halls smelled like mildew. We were also solicited several times a day to join the hotels program which seemed very similar to a time share at their other hotels. Read moreGenuine Expedia guest review
"Simple all inclusive"
During the week long stay in September I have to say it was it was a somewhat older 30s crowd( couples ) more like the people that wait till the rowdy bunch has left for the season 45min to an 1hr bus ride grand bohia is excally that a "great bay" man made and with a huge hotel with 800-1000 room the hotle it's self it is nice they have a big pool beach […] area where you can snorkel the water was clear blue green lay out and usually have more enough space to find your self a good spot they also offer shows at the main balcony the have a theater shows that weren't enything fancy,kids shows also The staff were a great bunch of people always saying hi and keeping people moving expecally the worker in the snack bar area over all a nice place to stay if your looking to just get away and chill out but if your looking a white sand beaches younger group of people unless you bring your own group of people I would say this isn't the place for you Read moreGenuine Expedia guest review
"Awesome views and the staff was great, great food"
It was a luxurious experience over all, great food awesome staff and a gorgeous location...Genuine Expedia guest review
We were there from Sept 2 thru 10. It was fabulous from our arrival. We had upgraded prior to arrival to the Don Pablo suites. The restaurants were great as well as the pools. We did not do any excursions, we were lazy and stayed poolside each and every day. Loved it! The waitresses and waiters at the pool were exceptional. Our favorite experience was […] each and every day, going back to our room not knowing what artistic towel piece we would see. Our room caretaker, Kerone, was exceptional. We came back to flower petals, beautiful artistic towel decorations each and every day. Kerone, you are a definite keeper. I also want to Thank you again for calling when my husband fell in the hallway. I would most definitely recommend this resort. Each restaurant was very good and the buffet was outstanding. My husband also enjoyed eating the Jerk Chicken. Anyone that comes to your resort, should not have a problem getting all the food they would want. So much to choose from! Read moreGenuine Expedia guest review
It was my first time in Jamaica and I must say that the country is beautiful and the hotel is an absolute gem. I would definitely go back.Genuine Expedia guest review
"good vacation hotel okay but customer service poor"
overall we had a great vacation but we had a problem with housekeeping with cleaning our room. good service is only available when you tip. the timeshare people were alittle too much. employees were not very plesant.Genuine Expedia guest review
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