"Nice hotel but horrible customer service"
The hotel is beautiful. The housekeeping staff is horrible. We had to constantly complain to the manager about not being left with towels, washcloths and soap. Upon arrival you get harassed about purchasing their VIP club aka timeshare, which is annoying. You don't get to enjoy your meals without getting harassed to clear your plates. It was overall […] a horrible experience and I will not be returning their or any of their chain of resorts Read moreGenuine Expedia guest review
We travel alot, I have been to 3 Bahia Principes and this is the best resort we have visited so far. We highly recomend this resort. We had a Don Pablo Collection room. Fantastic food and service. 9 out of 10Genuine Expedia guest review
"Great Natural Beauty"
My wife and 6 and 8 yo were there for 2 weeks. Love the staff and cleanliness of the room. However, because there are more that 1000 rooms the staff take make very realistic the Jamaican phrase "soon come". They took a big while to exchange a malfunctioning radio alarm clock. Besides that, the food is what to expect in any all inclusive. The Japanese […] and Spanish restaurants are top notch in quality and ambiance. We used the Kids Club a lot, the kids kept asking going back. Nightly shows were impressive as well as the infraestructure of the place. The resort opened fairly recently in 2007. Give it a try! Read moreGenuine Expedia guest review
"Nice location, close to attractions"
The front desk staff was nice, but some of the other staff need a little more customer service skills training.Genuine Expedia guest review
"Very clean grounds staff could be more helpful,"
No first aid kits once the niurses were off duty could be a bit more leinent when it come to making local phone calls, especially been a gold member.Genuine Expedia guest review
It was a great experience, we had the all inclusive package, which was the best, And thanks to Expedia for the VIP package. The only thing I did not like was that as soon as you walk in the hotel, there were sales agents there trying to say you won a free gift and they set you up too meet with a sales rep that tries to sell you shares. I told them i […] was not interested and they caught attitude. so avoid the sales rep....But all in all great vacation with 3 fancy restaurant dinners. I would go again Read moreGenuine Expedia guest review
Upon arriving at the hotel we were told they were over booked and wouldn't be getting all the rooms we had paid for until it was available. They offered us 100 dollars which doesn't even cover the cost of accommodation that we had paid for. The hotel staff was slack about getting back to us and it was always our responsibility to find them when we had […] an issue when it was their problem! The pool staff was great and the music was great. It's sad to say that this hotel and location is beautiful but the staff made this a terrible experience for a once a year vacation. If you are a hot natured person thee air condition does not work in the hotel and the bed feels like you are sleeping on a rock. Read moreGenuine Expedia guest review
The hotel condition is excellent, food is above average, the only problem I encountered was the staff, it looks like they are expecting tips for everything and if you do not give it to them, they will ask for it.Genuine Expedia guest review
"So much fun"
We stayed in June for 8 nights with another couple and had a blast. It was very clean, well taken care of, entertainment staff was so fun. I'm usually not a huge fan of that stuff but the staff was so fun. Best staff of any all incl. That I've been to by far. We all actually played some games. Beautiful view of pool and ocean. Great food! A lot of different […] bars to hang out at. Relaxing/quiet in parts and good music/fun in others parts. Good drinks too. Therewere some kids but not many. Mostly adults/couples. The beach was really nice to. We took kayaks out and went snorkeling. I've been snorkeling a lot so not that easily impressed but it was pretty good. Not awesome but definitely worth going out there. We all had so much fun! Read moreGenuine Expedia guest review
"grand bahia, jamaica...get your groove back!"
the staff was awesome. the bartenders were so friendly and helpful, they always made us exotic new drinks to try. we dove(SCUBA) 4 times and the staff @ the diveshop was also exceptional. the jerk shack was great, better than the jerk we got @ a local shack. all the food was good, ESPECIALLY @ don pablos. the only complaint was the rocky beach. it would […] have been nice not to have to wear shoes @ the beach. Read moreGenuine Expedia guest review
"Worth the price"
Stayed from Jul 13 -16, 2013. Checking in was easy - staff were friendly. Food was good - plenty variety. Breakfast menu doesn't change so if you're staying for a long period you might get bored. Lunch and dinner buffet was always a large selection to choose from, desserts were good as well - lots to choose from. We tried one restaurant - the grill […] - this was okay but we ended up back at the buffet after. Bars had a wide selection of local rums but we're not big drinkers so we can't comment too much. Pool was nice, but we're not pool people either, so we spent most of our time at the beach. The beach is a large area - if you're early you got plenty choices of shaded beach chairs. Water was nice, clear and not too cold - but there were small pieces of sea grass floating around - it wasn't enough to be an issue for us. The beach and the grounds are always well maintained - we always saw someone cleaning. The only real issue was that the a/c in our room was not working properly and despite several calls to the front desk we spent the first night without a/c as they failed to address the problem . However, when we went to the front desk the next day and complained they made no issue to change our room and everything was fine after that. In general, unlike some of the reviews we read about poor service, the staff at the hotel was friendly and helpful with or without tips. We enjoyed our stay and would stay again. Read moreGenuine Expedia guest review
"the resort is huge but need more entertainment"
we arrived early but the room was not ready but that was understanding but we did spend time on the beach and poolGenuine Expedia guest review
"Would return again!!!"
I loved this resort!! Teh view was great and the location was excellent.Genuine Expedia guest review
"Nice Hotel, Beautiful beach, large swimming pool"
Our vacation was seven days out there.This is an excellent place to stay. Rooms are comfortable, spacious. Food was very good. A lot of variety, well presented and nice restaurants. The staff make a lot of efforts to please you as customer. Security on site does work. A lot of people work trying to give you peace of mind while there. If I have the opportunity […] i will come back. Read moreGenuine Expedia guest review
I was very please with my stay at this hotel. The only major problem i had was them trying ti give me a lower grade room from what i had reserved.Genuine Expedia guest review
"Beautiful beach, staff hit or miss."
Pros: Beach beautiful. Pool large and clean. Food very good. Room very large. Cons: Staff/service very hit or miss. Very hard to get reservations for ala carte restaurants yet each night they were half empty. If you wanted a pool/beach towel you needed to get it prior to 8:30 am.Genuine Expedia guest review
"Nice beach/pool. Disappointing service overall"
We liked the resort beach and pool. Even the room was okay but the service wasn't very good. We had a lot of problems with the power going out. There were people that got stuck in the elevator for about 15 minutes. The staff in the morning buffet weren't too friendly. I can't say that all the staff weren't nice because there were some nice staff but […] overall it wasn't good. We've stayed at Bahia in Mexico before and the service was outstanding. The service at thu resort fell below the mark. Read moreGenuine Expedia guest review
"Old World charm with modern facilities"
The Gran Bahia offered more than I expected for my moderate package price. Once you enter the grand lobby, you forget about everything else and slip into vacation mode. My junior suite was comfortable and always clean. The large marble tiled bathroom was more than adequate for my needs. When I had a problem with the safe in my room, the maintenance […] staff were quick to respond. The grounds of the hotel are vast, so be prepared for a long walk to the beach. I had hoped for good snorkeling off the beach, but when that wasn't to be found, I happily bobbed in the waves with my fellow travelers. The extensive swimming pool with the swim-up bar was delightful and a necessity in the early afternoon heat. The entertainment staff were charming and had many planned activities for those who wished to participate. If you want a good workout, try the jazzercise program in the pool. It is a fantastic workout for people of all ability levels. I ate most of my meals in the Orchid Room which provides buffet service. It's a noisy place and waitstaff actually run through the aisles. There was a wide variety of foods nightly; I'd recommend the pasta bar where they prepare your dinner to your specifications. And forget about dessert- the charming array of cakes and pies and parfaits was lovely and impossible to resist. I had a great stay at this hotel and hope to return again. Read moreGenuine Expedia guest review
My boyfriend and I went here to get away from work and school and had an amazing time. The hotel was beautiful, the rooms were awesome, and CLEAN. Most of the staff were super friendly and willing to help. The night time entertainment was good for the most part, but we ended up eating so much that we fell asleep early some of the nights. I would definitely […] recommend upgrading to club golden, you get ocean views, top floors, robe and slippers, room service 24 hours, and a lounge with free wifi. There was also a luxury and a diamond club which are above golden, but there really were no extra perks to those. I believe the only difference is that with luxury you get a sectioned off part of the beach that is in the shade. I'd rather be in the sun anyway but we never had a problem finding seats that had shade and sun. Food was very good and we always found something to eat (we are extremely picky). After 7 days we got kind of sick of eating the same kind of food, but that is only because we are so picky. The beach in front of the gazebo kind of sucked, it was fake sand and lots of rocks, we stuck to the one on the side which could be a far walk for some people, but the water is clear and the beach is sandy. The only other negative was the air conditioning in our room, we advised them the 2nd day that it was not working and they promised to fix it every day, they didn't. On our last night they offered to switch our room. Overall we had a great relaxing vacation and loved it Read moreGenuine Expedia guest review
"ITS ALL GOOD....:~)"
I recommend this hotel. To coin a phrase " You get what you pay for ". I stayed at the Grand Bahi Priciple from June 16 - 25 2013 9 days. THE CHECK IN : I arrived 4 hours prior to check in time which is 3pm. The hotel does accommodate early arrivals. My room assigned however not ready till 3pm However we were able to change cloths in the club house […] and check our bags with the bell men.We started exploring the facilities right away. Including having lunch and walking on the beach. THE BEACH : The beach was nice, the Sea is crystal clear and warm/ refreshing. An adult is able to walk 40ft. out from the shore and my 6yr old could safely walk out 15 - 20 ft. The Sand on the shore is shallow in lots of areas However soft. THE RESTAURANTS: The restaurant staff are very prideful and professional. In Jamaica you get all the FANCY FAN FARE of a 5 * So much attention to detail even at the buffets. However the food was boring. My favorite was the Italian. The Brazilian has nothing to do with Brazil. The Japanese gives you 1 boring sushi roll and the rest is like a Mongolian grill. Forget about the steakhouse all together ( not worth putting on paints ) THE ROOMS: Good for 3 people only. Jacuzzi tubs, Balconies, and cleanliness all OK. Building 17 and 18 4th floor or higher are the best THE POOL: Large but only OK. THE BARS: No problem Man. MY COMPLAINT: is the hotel is to focused on selling memberships AKA time shares. They need to realize that guest work hard for a vacation. Read moreGenuine Expedia guest review
"Very beautiful resort and well kept!"
From the time we arrived until our departure we were waited on and the staff never exhibited dis-pleasure in assisting you. This resort is beautiful and the property is well kept. The beaches are beautiful and the staff amazing. The entertainment at night is very good. This resort is beautiful and the pictures online do not do it justice. The marble […] floors in the lobby and surrounding areas are beautiful..the landscape is as beautiful as a picture post card. The rooms are very nice as well... Read moreGenuine Expedia guest review
"Great Vacation in a beautiful resort!"
The Grand Bahia Principe Jamaica is a beautiful resort that is reasonably priced. I was originally hesitant to book this resort because of some of the negative reviews that I had read but I took my chances and I'm so glad I did. The resort itself is big and very beautiful. My room was very clean with king size bed and house keeping is very on point […] to ensure your room is clean for the entire stay. The staff at the hotel was very nice. I felt like everyone was there to ensure I was okay and having a good time. My biggest suggestion would be this - LEAVE A TIP!!!! Don't be cheap to the bartenders and waiters. Trust me, I tipped the staff each time and I never had to wait for a drink or service. I was treated like a vip. The food at the resort was great...if your not scared to try new things. If all you want are hot dogs and boring food then you'll be disappointed. You have to try the Jerk Chicken, Curry Chicken, Curry Goat etc. The buffet switches up its menu everyday so you wont have to eat the same thing everyday. Now on to the pool, it is so nice! I spent almost all my time there . The swim up bar is always popping and the drinks are great. The staff at the pool are always there for you to have a good time. The music was always blasting some great tunes! My only two complains would be 1) the rocky beach area, it looks nice until you step on a big rock in the water.Ouch! 2) The nightlife is non existent!! After 11pm, there is nothing to do. The "Night Club" is terribleeeee Read moreGenuine Expedia guest review
"Loved it all"
We stayed at the Grand Bahia from May 20-27th and it was excellent. The pool, room and staff were wonderful. The buffet food was actually pretty good, and the jerk chicken was the best! When we go back to Jamaica, we will be staying at the Grand Bahia again.Genuine Expedia guest review
"Very nice resort, beautiful surroundings."
The Grand Bahia Principe Jamaica is a very beautiful resort. I had some reservations going here due to other reviews I had read, but was very happy to find that most of the complaints I had read just weren't true. My husband and I stayed here with our 18 and 20 year old sons. We all had a great time. The staff was so friendly, always smiling and going […] out of their way to make you happy. The beaches were very nice. The one for snorkeling, which is located in front of the hotel, was a bit rocky, but the snorkeling was very good. We even saw a sting ray one morning. Bring water shoes for this beach, and also your own snorkel and mask. The swimming beach, which was located at the far end of the resort, was very nice. The water was so clear and warm. Never had a hard time finding beach chairs. We walked to the far end of this beach, and it was never crowded. The food was good, but as I had read in other reviews, it does get old by the end of the week because it is mostly the same food every day. The Japanese restaurant was exceptional! We were lucky enough to be seated at the hibachi grill, which was very fun and entertaining. Rooms are very nice. We had 2 rooms, 1 with a king size bed for my husband and myself, the other across the hall with 2 double beds for our boys. Both rooms were kept very clean, and were always cleaned early in the day. Read moreGenuine Expedia guest review
"this hotel is amazing and paradise"
what i enjoy the most of this hotel was how nice Jamaican people are.....i loved all there a la carta reservaction dinner. great service great weather and good food i really enjoy my stay. the pool and the beach were very nice and very cleanGenuine Expedia guest review
"First Time in Jamaica"
For what I had previously read about this place, my excitement level began to decline. Now I learned to experience things before listening to others. Everyone was extremely friendly to us and the resort itself was beautiful. As for the food it is fine, the times we went to the restaurants it was good. For what we paid it was way more than expected. […] We will gladly come back and stay in the Grand Bahia. As for the beach there is two areas. The beach area on the far side has no need for water shoes and the area behind the pool area, yes, you would want them because of the rocks. Overall I enjoyed the experience, caught a show every night and relaxed. Read moreGenuine Expedia guest review
"Hotel of many tricks"
I travel a lot and this was my first time being told that because I'm not a gold member that I was not allowed room service , Internet usage, and could only have dinner for two nights, but I was there for four nights . I will never go back because it was unfair.Some of the staff were friendly , and some were not. We were told in order to get room service […] we had to upgrade and pay an additional twenty-five dollars a night . Ridiculous Read moreGenuine Expedia guest review
"May go back...April 25th-30th, 2013"
For some reason it wasn't as welcoming as the other places I've been to although the staff was very nice. The beginning was horrible for me. My husband and I stayed from a Thursday to Tuesday. It was a beautiful resort. Beach breath taking. The food was so,so It got better as the days went on. The bad part was there was no clocks in the room, so thank […] god my husband had his watch. I like to look up to glance at the time. The pillows have no fluff to them at all, it feels like a sheet folded in a pillow case. The shower was the best from anywhere else I've been good pressure, but bring your own wash cloths they only give you one each person. I read the reviews about not having beach towels so I brought our own but we still were able to get some with no problem. As far as the pool wake up early for a good spot! you have to put your towels down with some type of shirt or something to hold your spot. make sure you get a spot with a big umbrella. Jerk chicken is served from 12pm-3pm everyday and it can be a long line at times but moves fast. breakfast sucks! Drinks are great. We were only able to eat at 2 restaurants because we only stayed 5days, 3 for 7days which no one explained but it wasn't that bad. Everywhere else I went you could eat at any of the restaurants any day so we weren't able to try them all. Men: make sure you have long pants for some of the restaurants. Make sure you have "off" because the mosquitos will get you. otherwise it wasn't a bad vacay. Read moreGenuine Expedia guest review
"nice hotel, beautiful surroundings...food was okay"
we enjoyed our stay here... nice clean resort, beautiful and clean- crew always working to keep it that way, but don't expect too much front desk service here- or any extra attention- you are kind of on your own. the food was okay- large selection that my kids enjoyed, but the special resturants were nothing special and the food was bland and not too […] tasty for only getting three night of our 8 to have the opportunity to eat there:( below my biggest issue is the inability to escape the smoking!!! even at the pool you couldn't find a seat without having smoke or the ashes near you! yuck!!!! how about a smoke free area by the pool for those that don't? also the pool bar... no snacks? no fresh fruit in the drinks? just out of one of those preixed drink machines? we are in Jamaica, yes? Read moreGenuine Expedia guest review
"Just an average okay place"
did not like the hotel atmosphere...we could have been anywhere including our hometown...floors of long dark halls that all looked alike...the rooms were very old and the furniture dated...the buffet food was just okay....Genuine Expedia guest review
"On the fence..."
This way my first time at a All-Inclusive resort so I don't have anything to compare to. The view from our room was outstanding! There were a few little issues that were annoying. The alarm clock and safe didn't work, we were Club Golden but received better service from the front desk for things we needed like pillows, sheets for the pull out and our […] mini bar restocked. The beach and pool areas were great. The bar drinks were awesome. Friendly staff, good shopping area. The food was good not great but good, however the scrambled eggs were soup and not pleasant to even look at in the morning.. yuck!. Good thing for lots of other choices! The hotel needs to provide better information about resort activities like snorkling and kayaking. We didn't know til it was too late you could only do these things during certain hours so we never got to snorkle. Overall we enjoyed our stay but may look into a different resort next time. Read moreGenuine Expedia guest review
"Ryan and JANETTE"
Great hotel,however the jacuzzi did not work for the entire stay,mildrew on the shower wall cracks. The previlede club was a turn off..did not like their scam .Genuine Expedia guest review
The Grand Bahia is the perfect resort. It is huge but easy to get around so you can go to different areas and do different things and not feel like you are stuck in the same place all of the time. The food was excellent. I would highly recommend Don Pablo and the Japanese restaraunt for other meals. They were fantastic. The best part of our trip was […] the staff at the Grand Bahia. Especially the entertainment staff. Jerome at the pool bar was great and ALWAYS took care of us. Kevin and Rohan were so much fun and they made our trip absolutely wonderful. James at the Piscus snack bar was our very favorite server. He was so nice and we just loved seeing him every time we went over there which was most days. Snorkeling was excellent and we saw some amazing fish. I would definitely go back to this same resort if I find myself back in Jamaica, which I hope I do. We feel it was the absolute best place that we could have been. Read moreGenuine Expedia guest review
"From a repeat visitor to Jamaica...Keep looking!!!"
First things first. Requested and paid for two doubles with a "sea view". How about a king with a sleeper bed and a view of the sea between two buildings, obstructed of course. Told they could only change it in three days. The staff at this property is surly and rude to put it bluntly. They come across as though they consider you a nuisance and would […] like you to go away. The bartenders are the worst especially a guy at the pool bar who degrades the guests in the most insiduous way; he has a real problem with people. Be aware also that the staff becomes very aware of guests who do not tip generously and those that do get service and not friendly service for anyone. Also know that we tipped but not to their liking. The property is neat and clean for the record; the food and buffet is a total disaster and eating is like a chaotic free for all with no organization, people running around like they are in a fight for the last attempt to find food. The food in the buffet is terrible!!! My tenth trip to Jamaica which I love, BUT no more trips to this place...If you want a pleasant vacation with hosts that make you feel welcome, with quality amenities this is not the place. Read moreGenuine Expedia guest review
"The Bahia doesn't disappoint!!!"
Let me start out by saying; Thank you Bahai for giving us another great memory!! This trip to the Bahia was even better than the last one, if that's possible. They have stepped it up even more, making this the best vacation in Jamaica yet!!! The service was exemplary from start to finish!! Phillip at the front desk ensured our check in was smooth and […] that everything was exactly as we wanted it!! Donavin from room service has exceeded our expectations every visit!! He is professional, friendly and makes sure you are treated like royalty. Andrew, Tessa and Enrica who handled our tour were 10 star. The food was better than last time! The a la carte restaurant The Grill had one of the best steaks we had ever eaten! We had no issue getting pool/beach chairs. The entertainment at the shopping pavilion was great. We have certain expectations anywhere we stay and the Bahia has never disappointed, not once! Please look at the majority of the reviews to make your decision. Anyone can get a bad maid, bartender or room experience occasionally, so take the few kind of negative reviews with a grain of salt. The Bahia has never disappointed us, not once!! We stayed at another hotel once and we were very sorry we did!! We love the staff and location and the hotel is beautiful. A lot of staff there remembered our names from previous trip which is very impressive with the amount of people they cater to annually. It is like returning home for us and we plan to do so for many years to come. Read moreGenuine Expedia guest review
"Having fun with extended family!"
Actually, I chose Gran Bahia Principe due to the wonderful experience my wife and I had last year - also in late February. Because she had such an amazing time, I surprised her and returned to celebrate her 50th birthday and I have to say, most everyone was just incredible; believe or not, many of them remembered us from the previous year! In all honesty, […] we are considering coming back again in six months; we've really made an emotional connection with some of the staff, and in some ways view them as extended family. Read moreGenuine Expedia guest review
By far the best service of any hotel we've ever stayed. The staff went way beyond their job description to ensure our happiness while staying at this resort. We upgraded to the Don Puablo service when we arrived and never looked back. Well worth the small fee they charged us. The only complaint was, that the section of the beach for the upgrade we […] chose was a very long walk. You will love this hotel! Read moreGenuine Expedia guest review
"Satisfied with reserve..."
Overall we were satisfied with our selection of Grand Bahia Principe Jamaica - All Inclusive and would recommend to others . A few things that need immediate attention are; 1. The lack of towels available poolside. (3 out of our 6 day vacation, no towels were available). Now we know why all the blue towels were hanging from so many balconies!!! 2. Being […] an avid fitness couple we visited the fitness center on our first day, we started to work out, and had to leave due to the overwhelming mold/mildew smell. (quite disappointing, as we love to start our day with a nice gym workout). 3. Handicap rooms are located too far from Buffet, the most common eating location on site. (Changed room and requested a shower chair...took 4 requests before chair was delivered to room). Read moreGenuine Expedia guest review
It is a rather large resort, but it has enough friendly staff that wiil keep you happy all of the time. The food is some of the best that I have had staying at an all-inclusive. The buffetts weren't perfect, but had a lot of good flavors. The jerk center was excellant. The ala-cartes all and all were very good. Don Pablo's was one of the best resturaunts […] that I have eaten at. The west beach is a great little "secret", calm waters, a nice bar, and when it get's busy they set up another temporary bar in the middle of the stretch. All and all I would recommend this resort to anyone. Read moreGenuine Expedia guest review
"Jamaica Grand Bahia"
Food was very appealing, and not Institutional, Including local food items such as Cho,Cho's, Hated the timeshare people, Very annoying and pushy, All of the hotel employees were so helpful and engaging, Loved the Band on Wed Night, Very Good, and danced under the stars, Almost won on Bingo, LOL. Alcohol was very good, enjoyed the daily drink choices, […] Great Jerk Chicken/Pork. Liked the Tours offered as well. Expedia was very helpful, and Desk got us to Church on Wed, Taxi Driver Gary was fantastic and friendly. Hotel location was very central to all things we wanted to do. Read moreGenuine Expedia guest review
"Good vacation place."
Rooms were very nice. Was moved into a room with a King size bed without any problems. Areas this hotel could improve is the small stuff, better pillows, new towels for bathroom, the other are worn out. The grounds were very well kept and clean. The beach in very disappointing. I was looking to walk the beach, but it wasn't there :( I felt very safe […] at all times. They charge to use the safe in the rooms which I didn't like. Not really any beach bars. Pool was HUGE! Activity group did a nice job entertaining day as well as night. Overall, I enjoyed my stay. I would go back again. Read moreGenuine Expedia guest review
"Great Place to Stay on your vacation"
I will visit this Hotel again, had a great time..The only time I had some concerns was the need for bathroom towels, it takes forever to get clean towels.Genuine Expedia guest review
"Not enough time to have seen all of the must see s"
Our stay at your hotel was excellent will come againGenuine Hotels.com guest review
"Okay hotel for young family. Nothing extraodinary."
The hotel was very nice, Clean rooms. Too big of a resort. Highlight of our trip was snorkeling and jerk chicken. Specifically it is unbelievable how many different verity of colorful fishes you get to see right at the resort and included in the package. Jerk chicken was very good but only served between noon - 3:00pm and even that too we had to wait […] almost everyday for 20 - 30 mins. It ran out quickly. I would recommend bringing your own container if you are a beer drinker. The glasses are very small and the resort being so big you have to walk some distance to get a refill. Service was hit and miss. We had hard time booking diner at one of the restaurants. Partly because we were party of 11. Could be easy for smaller group. Buffet were okay, nothing very special. If I were to go next time I would look for 5 start, little smaller resort. You may have to pay just little more as this resort is not cheap either. It would be worth. Read moreGenuine Expedia guest review
"Good all inclusive resort"
The overall experience was ok. The all inclusive deal is very convenient .Genuine Expedia guest review
"Crowded and Understaffed."
This is a very large resort and always seemed overcrowded. The a la cart resturaunts had no availability for a family of five they kept trying to give us reservations for two; therefore we had to eat the buffet for every meal which was little to be desired. The pool chairs were all taken each morning by 8:45. The beach area was very nice and we were […] able to find enough chairs. There is no wait staff at the pool or becah area. Overall the staff was very friendly but we felt the resort itself was understaffed and poorly operated. Read moreGenuine Expedia guest review
"Beautiful hotel, new and clean!"
Perfect experience! Loved the food, location, beach, staff was great. Clean and beautiful. Go and enjoy! will be back, no complaints other than gym could be better. jerk chicken grilled to perfection on the beach daily, great suites!!! loved every moment.Genuine Expedia guest review
"High-pressure Sales for Timeshare"
The hotel and staff were generally very good. The only issue is the hotel's "Privilege Club". The staff constantly hounds you to sign up for their time share program. All the people who had this program were generally unhappy with it and did not recommend dealing with this company. The staff refused to take "no" for an answer and would incessantly harrass […] guests to get them to sign up, because the staff gets paid on commission. Terrible high-pressure sales tactics ultimately ruined my vacation. Avoid the hassle and choose another hotel. Read moreGenuine Expedia guest review
"Second Time almost as good as the First"
Our family of 4 enjoyed the sheer size and diversity of the hotel. You don't appreciate the excellent beach as it is not in front of the main hotel but its worth the walk and there is excellent food and drink right on the beach. The jerk chicken and/or pork is better on the beach than from the main buffet and the daily paella at the beach is also excellent. The […] pool is extensive and an excellent change of pace from the beach. The rooms clean and reasonable in size. Something as minor as the quality of the toilet paper could be improved, The TVs small but excellent variety of cable programming. The main buffet quite good but not as good as our visit last year. We saw signs of cost cutting, such as hard to get a glass of the house wine but easy to order the upscale wine bottle at an additional cost. My family would not know the difference and simply did without wine most nights at dinner. Deserts attractively presented but the taste only ordinary to average. We had a bad experience at another nearby Spanish chain but this hotel is exactly our speed, we will be back. Our rating; 4 out of 5. Hope this is seen as constructive criticism Read moreGenuine Expedia guest review
"Christian group vaca"
There is absolutely no much to say about this hotel. The only thing that the hotel really needs is enterntaiments for the guests such as theatreGenuine Expedia guest review
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