Hilton Akron Fairlawn - Akron

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Genuine Hotels.com guest review

Front desk and restaurant employees were terrific!

Genuine Hotels.com guest review

a/c was very noisy and the ice machine on our floor did not work. Great location.

Genuine Hotels.com guest review

Very pleasant and comfortable weekend stay. Our room was well maintained and appointed. I was surprised, however, how many hours dirty dishes from room service were allowed to sit on the hallway floor outside of some of the guest rooms.

Genuine Hotels.com guest review

I was very satisfied with our room at the hotel. The service was excellent. I enjoyed a massage at the hotel and the restaurant was really good. We also ordered in for breakfast and our evening meal. The evening meal was so delicious that we had to have it again the following night. A very nice stay close to Akron where I attended a convention.

Genuine Hotels.com guest review

Hotel room had white flakes over eveything. I found out why the next morning at 6:00am when working started banging on the roof (I was in a top floor room) so hard that the white flakes from the ceiling starting falling on the bed! Nobody let me know this was going to be taking place either. I ordered room service (Steak/Potato/Asparagus) and, after […] 1hr 15mins of waiting I called down to see where it was since the lady on the phone said it would be 25-30 mins. Next thing I know there is someone knocking on my door with my cold steak/asparagus. I tried calling down to the grille and they had just closed. Lastly, the thermostat was the loudest I've ever heard. Every 20 minutes througout the night there would be a loud knock on the wall (sounded like someone had knocked on the door) and then the forced air unit would kick in and start working. When I brought this up to the lady at the front desk she said thanks for letting her know and that she'd "...let 'em know." When I said, "That's it?" She literally asked me if I wanted an apple. Do yourself a favor and steer clear of this place. Read more

Genuine Hotels.com guest review

Disappointed overall with the amenities vs. the price. The first room of our two night stay was cramped, wireless didn't work, and the shower was equal to water coming from a garden hose...literally. From the 3rd floor, our view was of a brick wall and the ledge filled with trash. The parking was blocked off in the back and it was a very busy weekend. […] Not happy about our constant trek from the over-flow parking area, especially when it was raining! I requested a different room for our second night's stay. This room was much larger and more comfortable even though the bathroom was tiny. The modern shower stall was nice! The front desk staff was very accommodating and apologetic about our first night's stay. We even received breakfast buffet tickets and the food was delicious. Read more

Genuine Hotels.com guest review

The Hilton was one of the nicest hotels I have ever stayed at. The bar was excellent with live music, the restarant was 4 stars and the area was perfect. Close to shopping, restaurants and any convienience one could need. For the price paid through hotels. com it was an incredible deal. My girlfriend and I went there for a romantic weekend and it was […] everything we had hoped for. Read more

Genuine Hotels.com guest review

This bed was so comfortable I actually considered staying an extra night. The room service dinner was delicious. Across the street from a nice mall with a lot of good restaurants. A Starbucks less than a mile away.

Genuine Hotels.com guest review

The hotel was very well located and the quality of the facility and service was very good. The only problem was that the key to the door lock to our room stopped working on the second day. Two trips to the desk didn't fix the problem. Thanks to the maid for letting us in. Interesting that the desk didn't ask for any identification when I asked for replacement […] keys. Read more

Genuine Hotels.com guest review

we did not have heat and there was no one to fix it. very cold in the room ---61 degrees.

Genuine Expedia guest review

Mattress seemed a bit worn. It sagged more than normal. Not completely uncomfortable, but not as firm as a new mattress. Hotels at this level normally have firmer mattresses. Other than that, everything was excellent.

Genuine Hotels.com guest review

The hotel is in a great location. I am originally from the area but had never stayed here. We were very pleased with how beautiful, clean and up to date the hotel was. The only negative at all was when our in room breakfast did not come at the time we ordered it. When I called they explained they had not received our breakfast order that we had hung […] on the night before. They called back ten minutes later to explain they had found the ticket and explained it had been given to the wrong person who evidently just set it on a table. They said they could rush the breakfast to us in 15 minutes which i was impressed with. We decided to just walk down to the restaurant and eat there. All in all a beautiful hotel and great staff. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

i enjoyed my stay very much. although, in the am there were noisy kids running around the hallway for about an hour that was disturbing but, the hotel was amazing.

Genuine Hotels.com guest review

IT was like staying at a cheap motel. The room service messed up on our order after we had already been waiting 45 min for our food we had to wait another 20 min for them to fix it. On top of all that when it came time for us to take a shower the water was cold and when I called to complain I was told run both sink and tub at the same time for 20 min […] and the water should be hot. What was supposed to turn out to be a wonderful event turned out to be a disaster! I will say thank you to massage personal we got a couples massage the next day now that felt like five star service! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The beds were fabulous. We almost extended our stay just so we could snuggle up and sleep in those beds again. Felt like we were sleeping in clouds!

Genuine Hotels.com guest review

the hotel was conveniently for our needs and has easy access to stores plus restaurants. However, the hotel is in need of updating. Our bathroom was small and not all the fittings worked, plus the walls are very thin, I could here our neighbor snoring.

Genuine Hotels.com guest review

we have 4 kids 4-12 yr they all had a great time in the pools. we had a nice clean room. i felt very safe being there alone on night before my husband got there. we will visit again.

Genuine Hotels.com guest review

The hotel was close to lots of shops and restaurants as well as the interstate. The hotel itself was beautiful with a wonderful patio where we all had breakfast. The room was very nice but some of the lights were not working. Other than that, it was a wonderful stay. I would stay there again and would recommend it to anyone!

Genuine Hotels.com guest review

comfortable bed. the soap smelled very good. loved the dark curtains. nice tv. friendly service. very impressed

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was extremely pleased with the staff at this location. Each person I dealt with was not only pleasant but each seemed genuinely happy.

Genuine Hotels.com guest review

Comfortable and clean, beautiful but far from our reason for being there (Kent grad).... Wish there would have been a coffee bar on location.... Nearest was $14.00 coffee at Starbucks :( strange location for glasses ( to use for bathroom)..... Staff was highly professional and attentive to our needs. Bathtub didn't have a working stopper, but upon request […] an immediate solution was given us. All in all, we would definitely come back. Read more

Genuine Hotels.com guest review

Bathrooms need to be updated. Had problems flushing the toilet, plus bathtub could not be used as a bathtub.

Genuine Hotels.com guest review

We will likely stay at the Hilton again.

Genuine Hotels.com guest review

Had a nice stay. Pool and hot tub were clean and working. The doors to the outside were open and that was kind of scary because anyone could of come into the hotel from there. Room was nice and the mattress was awesome...good night sleep! Great breakfast! Bar was nice...a little loud because of St. Pat's day. Need to check bottled beer for out of date […] ones..mine was yucky. Wish you would have served food late night...at least munchies! We had to go out somewhere at midnight. Hotel was nice, clean and friendly. Nice stay. Will stay again. Thanks. Read more

Genuine Hotels.com guest review

This is a wonderful hotel. We also ate dinner before heading to a show that night. Our only regret is that we decided to eat breakfast at another location. By the time we found a place that wasn't packed it was an hour later. We wish we would have eaten breakfast in the Grille as well.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very nice and clean hotel. Friendly staff and well run. Great fitness room,pool and restaurant.

Genuine Expedia guest review

Choose this hotel for the suites, and our suite was perfect, room service was perfect too! There was so much room and service overall was outstanding!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hot water came and went. Internet spotty at best. Hilton's interactive tv is a joke. Room needed a coat of paint and the wallpaper was obviously replaced in sections, a little at a time. Chair and ottoman were about 2 years past due for replacement. Good location for me, that's the one positive thing I can report for this property.

Genuine Expedia guest review

The hotel was perfectly located just down the street from where we needed to go for my Mother-in-Law's 65th Class Reunion. The room was clean however, being that my Mother-in-Law was a hotel maid in the past, the room could use an indepth cleaning. Other than that issue for her, the room was very comfortable. We will stay there again.

Genuine Hotels.com guest review

We spent the week end in the Hilton Akron Fairlawn Hotel. It was to celebrate a wedding, it was simply marvelous, from every angle.! could not wish for better.

Genuine Expedia guest review

Room was clean and nicely decorated. Helpful staff, no issues.

Genuine Hotels.com guest review

We stayed at this hotel on our way home from a family trip from NY to IL. We also stayed at a Hilton in Manhattan. Both were very clean, contemporary, comfortable, and had excellent staff. Their bedding is extremely comfortable. I will look for Hiltons wherever we travel from now on. I would defintely recommend this hotel.

Genuine Hotels.com guest review

We stayed here for a family reunion. I thought the room was pricey for the size of the room but it was very clean and comfortable.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

very disappointed with the quality of the hotel. the loby was beautiful but the room was horrible. floors not swept, junk all over the bathroom. the maid even came before 8am to clean the room on a saturday. we will not be going back

Genuine Expedia guest review

I stayed at this hotel while in Akron for the weekend visiting in-laws. Hotel was very clean, comfortable, the pool was warm, and everyone on the staff was very friendly. Only negatives were that the fan didn't work in the bathroom so it got steamy when we showered, the bathroom door refused to stay open and always swung closed until it was about 2 […] inches open, and the maid knocked on the door to clean at 7:45am. All issues that I'm sure were specific to the room we were staying in. Overall a wonderful weekend. Read more

Genuine Hotels.com guest review

Save your money and go somewhere else. The room was sub-par and so was the service. The hotel couldn't contain a party of fifty-somethings on the first floor and the police were finally called in to bust it up! I finally drifted off around 3:30 AM after a 9 hour drive from Nashville and we were given a double room instead of the deluxe king that we […] reserved on-line. The front \desk had the nerve to call us at 12:15am more than 2 hours after we checked in and woke us up to ask if we wanted to move rooms!!! I just couldn't believe it! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

And there were a couple of soccer teams meeting in the hallway of my wing of the hotel. They were there for about 2 hours, but weren't rowdy. I was going to complain if I decided to go to bed and they were still there, but they all went to their rooms around 9:30 pm. They were mannerly and well supervised by the adults in their group. Even the next […] morning, the adults were constantly supervising them to be sure they did not make excessive noise and wake up other hotel guests. And the hallways smelled "musty." The restaurant attached to the hotel was very nice and had good food at both dinner and breakfast. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel property and room were clean and comfortable and the on-site dining was a bonus! Staff was friendly, courteous and professional. We hosted a special event and had to plan this long distance since we are from out of town. Everything was done so well and the sales and catering staff were very attentive to ours and our guests needs. Would recommend […] to family and friends Read more

Genuine Hotels.com guest review

The hotel was ok, but they did not have enough employees to staff this large hotel. We waited for over 30 minutes in the restaurant and never saw a waitress. We ended up going somewhere else. The worst thing was they charged us $51 for two days of internet. We will never stay at Embassy Suites again. Very small beds.

Genuine Hotels.com guest review

I saw the reviews before my first trip to Akron & was a little nervous but this is a nice hotel. The rooms are updated & nice. The Wifi works well. The pools are wonderful - one indoor & one outdoor in a nice setting. My only problem was the workout facility was small but I imagine most mornings there's only 1-2 people there. There were a couple of […] weddings the weekend we went & 2 ladies were on the Elipse machines for 45 & 60 minutes. I should have asked them how long they were going to be when I got there to make sure they knew I was waiting, but I don't think there was any doubt. Maybe the management could put up a sign saying 30 minute when people are waiting. Great hotel - my kids & I loved it! Read more

Genuine Expedia guest review