"Surprised how nice!"
Rooms much more than expected, very quiet, clean and room was dark to sleep in.Genuine Hotels.com guest review
GreatGenuine Hotels.com guest review
Room was excellent. Employees were friendly. Hotel does not have a guest laundry so we had to plan ahead. It also could use a cheaper breakfast as we are not big breakfast eaters and the buffet was way to much.Genuine Hotels.com guest review
Excellent place to stay. Second time we have stayed at this hotel and it is a great place.Genuine Hotels.com guest review
"Book at your own risk"
I have stayed at other Harrah's locations and have not had a problem, so I was excited that there would be one during my travels. The room provided to me was the COMPLETE opposite of what I had booked! They told me that they could only guarantee the booking and not the actual room. It was late and I had no other choice but to take the room. When I entered […] the room, there were money wrappers on the floor and food crumbs on the table. I will not stay at this hotel on my way back! Read moreGenuine Hotels.com guest review
"Value priced but quality stay"
Would do it again. The cost was right - about $42 before taxes. Rivercrest restaurant has a nice breakfast buffet but, if you gamble, you should sign up for the rewards card. You might be able to get a free buffet out of that.Genuine Hotels.com guest review
Excellent - but beds were too softGenuine Hotels.com guest review
"high quality accomodations"
Very impressed with the room, amenities and cleanliness, will stay here again next time I am in the areaGenuine Hotels.com guest review
"horrible customer service"
Could not locate my reservation. Double charged for the room.Genuine Hotels.com guest review
The hotel is located in an undesirable neighborhood. I requested a two bed non-smoking room for my family of four. At check in, I was offered either a one bed non-smoking or a two bed smoking room. I am highly allergic and had to make a big fuss to get the room I reserved and paid for. Is this normal for booking through hotels.com?Genuine Hotels.com guest review
"Excellent room for the price"
We were pleasantly. Surprised. A beautiful suite and very nice Hotel. Bed was very comfortable. We would definitely stay here again.Genuine Hotels.com guest review
Great time. Everyone was so nice and helpful at Harrah's. Room was very clean and comfortable and we had everything that we needed there. Good time and very satisfied with our stay!!Genuine Hotels.com guest review
"Overnight at Harrah's in Metropolis, IL"
Hotel staff was prompt and friendly. Our room was not well cleaned (sticky red liquid on the nightstand and phone). The bed covers were too lightweight for my taste and there was not a blanket in the closet. I slept with my coat over me. The bathroom was large, but design was questionable -- shower curtain not wide enough for the extra large tub, bath […] towels located in the attached toilet enclosure rather than next to the tub, hand towel rod at knee level. We didn't see much of the rest of the hotel and we were not there to gamble, so there was not much else to recommend it except that it was an inexpensive place to sleep between here and there. We won't go back. Read moreGenuine Hotels.com guest review
Clean room and hotel. The bed was way to soft,but other than that a nice hotel for the money.Genuine Hotels.com guest review
"Valet and Bell Service are Illusory"
Not enough Valets and Bell Hops to provide timely service during high service times. No bell hop harts are available for individual customer use. Makes for long wait times during high check out times.Genuine Hotels.com guest review
WE found the Hotel comfort foe a one night stay but lacks a good restaurant.Genuine Hotels.com guest review
What a find for $42 a night, WOW! Would definitely stay there again. Just a couple negatives, had an 18 year old with us and wanted to go down for supper but they wouldn't allow him in because he wasn't of legal gambling age. This is IL state law so nothing really that Harrah's can do about but it would be nice if the restaurants were in a different […] part of the building. For my liking the beds were way too soft, felt like I was sinking all night long, but my wife likes the softer beds so comfort is a matter of personal preferance. Overall, very satisfied with this hotel. Read moreGenuine Hotels.com guest review
Very comfortable room and great value!Genuine Hotels.com guest review
"Florida Trip Stopover"
Our stay was perfect! Beds were extremely comfortable.Genuine Hotels.com guest review
"Luxury feel at budget price"
No complimentary breakfast, but everything else was top notch.Genuine Hotels.com guest review
"Great room...great value"
The room and furnishings were great. My only complaint was the strength of the internet connection. It was extremely slow and I was not able to download a needed update or a video that I wanted to see.Genuine Hotels.com guest review
"Good place to stop on the way South."
Dont go here for the food but a good quality room for a low price and just a short detour off Interstate 24Genuine Hotels.com guest review
"Great weekday stay"
With rate reductions during the week, this casino is a businessman's paradise! All you need is on property, bar and food. The surrounding area lacks anywhere to go, sans Paducah. I highly recommend.Genuine Hotels.com guest review
"Nice river view"
We were given river view room and was so nice to open curtains in am and see the view. Breakfast buffet was additional - about $10 and while OK was not really worth it in my opinion.Genuine Hotels.com guest review
"Nice but not kid friendly"
We stayed here as it was overall priced better than the alternatives in Paducah, even with the more than double price for the night of Thanksgiving. After a long drive, we decided to just get dinner once we arrived at the hotel as we knew there was a few to chose from. Well it turns out that all of the restaurants, with the exception of the breakfast […] buffet, are on the casino floor. This was a problem as we had our son with us. We were told we could order room service, so we did. The food was not very good at all and was nearly cold by the time we received it. Visited the casino a few times and it could use some serious improvements. Much like the town of Metropolis, it is starting to look outdated and run down. Read moreGenuine Hotels.com guest review
4.5 star quality at a 3 star price! Everyone courteous and helpful. Could not have asked for more...Genuine Hotels.com guest review
"Overnight stay on a road trip"
Our stay was great. This was just a stop on our way to another destination. It is not very far from Int. 24, so the location works. The hotel & convention center is very modern, clean & nice. The casino isn't bad, but is out-dated and needs updating badly. The hotel staff were great because we had some special requests after a late check in and they […] were friendly & very helpful. Read moreGenuine Hotels.com guest review
"Nice room. That's it."
Nice room, but if you want to take a break from gambling, there's nothing to do. No pool. No exercise room. Nothing in town. Food is just OK.Genuine Expedia guest review
We loved our stay at Harrah's Metorpolis. The room was clean, the beds comfortable, and the bathroom beautiful. Guest Services at the front desk were helpful and I loved the valet parking. The only small complaint was noise in the hallway traveled into the room quite easily. Not that there was a lot, it's just that we could hear people talking as they […] walked the hallway. Loved our stay and we would go there again. Read moreGenuine Hotels.com guest review
THE ROOM WAS SPACIOUS AND VERY CLEAN. WE WERE THERE FOR THE NIGHT, JUST A STOP OVER TO NEW ORLEANS. QUICK CHECK IN EASY CHECK OUT. MINUTES DRIVE FROM THE NATIONAL QUILT MUSEUM IN PADUCAH AND THE SUPERMAN BLOCK. CAN'T SPEAK AS TO THE CASINOS, BUT JUDGING BY THE NUMBER OF CARS IN THE LOT WHEN WE CHECKED IN LATE THE NIGHT OF OUR STAY, I WOULD GUESS THAT […] LOTS OF LOCALS COME FOR GAMBLING. WE LEFT EARLY, AND THE LOT WAS ABOUT HALF FULL. ONE MINOR COMPLAINT: MY GPS HAD A HART TIME LOCATING THE MOTEL. OTHER THAN THAT, A SUPER LARGE AND SUPER CLEAN ROOM UNDER SEVENTY DOLLARS. Read moreGenuine Hotels.com guest review
Loved this place. A must go to place. Loaded with all the good stuff of nice, clean, friendly, and a bed from heaven.Genuine Expedia guest review
everything was good, clean, next to casino and on timeGenuine Expedia guest review
Great place, great price, but get cash ATM 6 dollars service charge.Genuine Hotels.com guest review
"Conveniently located in a quaint town along the ri"
Hotel, room and staff were all excellent. Breakfast buffet was fine, but I was a bit disappointed with theevening buffetGenuine Expedia guest review
"Convenient for my travel plans"
The stay was very enjoyable. The service was great and I had no problems with anything related to my room.Genuine Hotels.com guest review
hotel was excellentGenuine Hotels.com guest review
We were just passing thru when we stayed at this hotel and were only actually there long enough to sleep but I can tell you, the beds are AMAZING! It was the most comfortable hotel bed I have EVER slept in. The bathrooms were very nice and spacious also. Very well kept and nice grounds.Genuine Expedia guest review
"Best Hotel in the area and worth it"
I needed a last minute booking for something in the Metropolis/Paducah area. I checked Hotels.com and Harrah's was not only the highest rated by far but wasn't much more expensive plus had a deal. I booked it online with my phone but it took a while to get to the registration desk. They gladly comped us the room until the reservation showed up on their […] records. Props to Clarence and his manager. Read moreGenuine Hotels.com guest review
"Florida to Chicago"
We decided to go a little out of our way to stay at your Hotel and Casino. What a surprise ! The rooms were fantastic, the prices were great and the staff were top notch, we went out of our way again when returning to Florida....well worth it and fun!Genuine Expedia guest review
"Good to stay at for Casino"
We weren't told Valet parking for hotel guests was free, so ended up parking ourselves. Not a big deal, walk wasn't horrible. Went to register and they told us we were staying in a smoking room even though we booked non-smoking, he said they can't gaurentee the non smoking rooms to be available. They could however spray the room, but we have to stay […] out of it for 45 minutes after. We chose to just stay in the room. Odor wasn't too awful so we were fine. Bed was comfortable and room was clean. My husbands biggest complaint was the direct tv kept "losing signal" however if you changed channels the others worked, just not that one we had been watching. We thought maybe it was just that one channel but it had 3 separate time on 3 different channels. Overall, I would probably stay again if the price wasn't so high. Read moreGenuine Hotels.com guest review
Room was one of the nicest we've stayed at - including some 5 star hotels. Very modern, tile floors, bathroom suite, and very clean. We had a room at the end of the hall and it was very quiet. No breakfast included and buffet breakfast was $9.00 and was not very good - but we would stay again because the rooms were so wonderful.Genuine Hotels.com guest review
"Nice place to stay"
The room was very clean. We had three adults staying in the room which required more towels. They were delivered very prompt by a very nice lady. We found a need for a wheel chair for my mother because it was a long walk to the dinning area which the hotel provided without a charge. The check in and out was very quick. I will use the hotel again if […] I go back to Metropolis. Read moreGenuine Expedia guest review
"this is a frequent hotel stop for us."
Our room was dusty. Even the hotel book was dusty the carpet was spotted. Not a 5 star hotel or even 4 star anymore. Hire someone who know how to clean!Genuine Hotels.com guest review
We arrived with tornado sirens blaring in the little town of Metropolis and we were quickly told to take shelter in a meeting room. The staff was nice and provided bottled water while we waited out the storm. The room was clean and the bathroom was really nicely done. Our toilet didn't work properly. My only complaint is that the casino is really, really […] tiny. There are no blackjack/poker machines. And in the two days there we only saw a waitress in the casino once. We ate at the Range Steak Restaurant in the Casino area. The food and service was good and the portions were huge. Wine selection was lacking, but over all very nice. Read moreGenuine Expedia guest review
Very nice hotel with wonderful staff - everyone without fail greeted us, smiled and said they were glad we were staying with them. Wow! Very pretty with all the amenities you might need.Genuine Hotels.com guest review
"Highly recommend Harrah's Metropolis"
We were impressed by our hotel room at Harrah's Metropolis. All amenities were provided in a large, clean, comfortable room. I am very particular about hotel bathrooms and beds. Both were above expectations. Check-in, check-out was quick and easy. My only suggestion for improvement is automatic doors from the parking lot. Otherwise, everything was […] great! Read moreGenuine Expedia guest review
"Casino hotel on the river"
Very enjoyable stay. I was very surprised and very pleased with the room's appointments. It was significantly above average for mid-continent USA. I was also surprised that the casino was so poorly maintained. Ace's Diner was a huge disappointment. However, I would definitely reserve a room in the hotel again.Genuine Expedia guest review
The hotel was fantastic, staff were all very friendly and helpful. I think with the mini fridges in the rooms, they should just put mini water bottles in there as a convenience to guests but no complaints at all.Genuine Hotels.com guest review
Great hotek and service. Will return.Genuine Hotels.com guest review
"Didn't Have My Reservation"
I made a reservation on expedia and when we arrived at the hotel only my aunt had a reservation. Some problem with the hotel's system not recognizing expedia's confirmation numbers. Fortunately I had made a copy of the expedia's reservation number and had it with me. The hotel had rooms available but none of them smoking which was in my reservation […] request. The front desk clerk called the manager and they upgraded me to a junior suite which was smoking. What a great thing to do. The room was fabulous!! Read moreGenuine Expedia guest review
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