We showed up to check in and they told us they did not have any non-smoking rooms left. They only had a smoking room. We reserved a non-smoking room and they told me it was Hotels.com fault for over booking them. The room was clean but the Smokey smell was horrible. Very sad.Genuine Hotels.com guest review
My wife and I love staying thereGenuine Hotels.com guest review
Won't stay again beds was 2 small tv didn't have many channels then the tv input didn't work so couldn't hook up my game system then the WiFi wasn't good and they didn't have a pool they need 2 step it upGenuine Hotels.com guest review
Response by Harrah's Metropolis Thank you for sharing your recent experience at our hotel. We apologize for the problems you experienced with the television inputs and the Wi-Fi. We can understand how that frustrating that might be. Your comments will be taken to hotel management so that this will not be a problem for future guests. Thanks again for your feedback and please feel free to contact us with any other questions or concerns.
Excellent newer hotel on river...lots to do in Metropolis is a tourist town with Superman theme. Fat Ed Roadhouse up from the casino on the main street is a fun excellent place to eat and play pool or get a drink.Genuine Hotels.com guest review
The bed was too soft and left us eith back pain the hitel offers no type of breakfast and was out of coffee in the lobby.Genuine Hotels.com guest review
"what a disappointment"
not worth the money. first at check they couldn't find our reservation however the gentleman that took over to assist us with this was very professional and handled it immediately without much wait. the room was ok but even though we asked for a non-smoking room and he even double checked with us to confirm we were still given a smoking room and you […] could smell it as soon as you walked in. later we walked over to the casino side and stayed a while. came back late and thought we could sleep in but that did not happen because at 8a there was jackhammer sound coming through the walls. it was so loud it woke us from our sleep. we called down to the front desk and were told "yeah there is construction going on, sorry" that's it! needless to say the construction noise continued so we checked out. when asked at the desk how our stay was I told them how disappointed I was that no one informed us that we would be woken up at 8a with construction coming through the walls and again were told ooops someone should have told you. no manager was called or anyone to try to rectify the terrible stay. I told them then I would never stay there again nor would I recommend this place and was told the construction would be done in a few months to come back then. what?!?! are you kidding. they did nothing to make me feel that my stay would be any different. Read moreGenuine Hotels.com guest review
Excellent property but hotel staff did not have a non-smoking room available for us upon arrival despite specifying this request in our pre-paid reservation.Genuine Hotels.com guest review
Great value! Convenient location. Friendly service! I will stay here again if in the area.Genuine Hotels.com guest review
"Very nice room ... Other attractions left somethin"
Very nice room with a good bed. Nice big bathroom, though bath/shower seemed from 1970s. Given a considerable discount due to Casino renovation, the price was nice.Genuine Hotels.com guest review
the hotel is very nice but when I checked in, I was informed of a facility fee of 5.50. I assumed all fees were paid when I made my booking. I questioned the fee and was told that everyone pays it but it will probably be taken off at checkout. It was taken off at checkout but I wonder if I would have been charged if I had not questioned the feeGenuine Hotels.com guest review
Such a wonderful bed! It was huge and soft and perfect with amazing pillows. The water was my only complaint about the hotel- it was so soft that it seemed to never rinse our hands, hair or bodies of the soap we used. The steakhouse was pricy and yummy. The casino of course took all of our money. The amount of parking for oversized trucks/cars with […] trailers was a wonderful amenity. Read moreGenuine Hotels.com guest review
Room were spacious but carpet need to be replaced. Needed Wifi for my work but could not get it to work..Genuine Hotels.com guest review
Response by Harrah's Metropolis Thank you for taking the time to review your stay. We regret to hear about the condition of your carpet and your inability to get the Wi-Fi to work in your room. Your comments will be forwarded to hotel supervisors for further review. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future.
"Great night, great value"
Really enjoyed the room...very comfortable and clean. What more can you want?Genuine Hotels.com guest review
Response by Harrah's Metropolis Hello and thank you for your kind words. We are very pleased to hear that you were able to enjoy your room! We look forward to welcoming you back in the future.
This was our second stay. We were first assigned a room that looked like a party had trashed the room. We reported it to the management and they promptly assigned us another room. Just wondered why the first room was even available at all? Our second room was fine and they offer very good rates and usually have very nice rooms.Genuine Hotels.com guest review
Response by Harrah's Metropolis Hello and thank you for the feedback regarding your recent stay. We would first like to thank you for coming back to visit us! We apologize for the mix-up and are looking into why the situation with your first room occurred. We are pleased to hear that hotel management was able to remedy this for you in a timely manner and thank you again for bringing it to our attention.
"Very comfortable beds, very pleased"
Even though the gaming area was under construction the stay was very pleasant.Genuine Hotels.com guest review
"Great price for a nice room"
No free breakfast, but the you can get a $4 hot dog to tie you over. Buffet is like a low end Vegas Buffet with a $15 lunch. Rooms are very nice, and a very roomy bathroom. View of river, but you have to overlook the casino's roof. We were there on a quiet weekday night, and the desk staff was very pleasant. If you can ignore the neighborhood and the […] fact there are no nearby chain restaurants in the immediate vicinity, and if the price was as low as ours ($72 total tax included), this is a worthwhile stop over. Read moreGenuine Hotels.com guest review
"Decent hotel for gamblers, but that's it."
I don't recommend this hotel if you're a traveler who's "passing through" the Metropolis or Paducah area. While the allure of staying at a casino/hotel can be high, I recommend staying at a different hotel off the interstate. Our biggest issue is, after booking the hotel stay through Hotels.com some 3 hours before our check-in, the hotel didn't have […] the booking confirmation from the website. As Hotels.com advertises we're guaranteed a room type of our choice (we wanted a non-smoking room with 2 queen beds), the hotel was unable to provide a room of our choosing. The hotel was unwilling to upgrade us to a larger room as an accommodation for the issue and placed us in a non-smoking room with a king sized bed and small couch. This was, unfortunately, not what we needed for our family stay. While the price was good ($60 before taxes), I would have gladly paid $100 to stay at the nearby Holiday Inn Express for a room of our choosing as well as free breakfast (which wasn't offered at the Harrah's Casino/Hotel). A lesson was learned here. Read moreGenuine Hotels.com guest review
Better than expected . Had a very enjoyable stay. All of the staff were friendly and helpful.Genuine Hotels.com guest review
Rooms were excellent. No pool or fitness centerGenuine Hotels.com guest review
"Exceeded Our Expectations and Great Value!"
We were on our way home to Georgia from Nebraska and we normally stop in Paducah. Free Parking right out front led into the check in desk. The lady checking us in was nice enough to ask our floor preference and room view. We got room 608, 6th floor facing the river. I was very pleased! The room was spacious. My reservation said it would come with a […] refrigerator and microwave but I didn't see either of those in the room. But I didn't care because I didn't need either of them. We had a great view of the Ohio River, a big king bed, a sofa, table and two chairs. The bathroom was nicely located and very spacious! My wife complained the room smelled like a pool (chlorine) but I didn't notice too much of a smell.Our only complaint about the whole visit was the bed's mattress. It looked like it was very worn and when we sat on the edges of the bed, it felt like you were going to slide off onto the floor. In the bed, it was very soft and squishy. I'm more of a firm mattress guy so it was a little uncomfortable for sleeping. But it wasn't the worst night of sleep, either!mThe TV was great with lots of channels and options and A/C unit was nice and strong on the hot summer's day. Sprint's cell phone service in Metropolis was pitiful so thankfully the hotel had good WIFI. It was free and very fast! I noticed the hallway to the rooms looked a little run down with noticeable paint spots where they had obviously touched up some walls. But I'm not complaining considering the price I paid! Read moreGenuine Hotels.com guest review
"very good hotel"
perfect hotelGenuine Hotels.com guest review
"great place to stay during weeknights"
beds are VERY comfortable. The service was nice. The con was I had to put down a cash deposit besides paying for my room. I got it back when I checked out but wasn't expecting that. There was no mentioned of the deposit when I booked.Genuine Hotels.com guest review
Great stop, friendly staff and luxurious bathtub big enough for a six foot man. We slept great! :)Genuine Hotels.com guest review
I enjoyed every asset of the hotel. My room was clean and comfortable, everything was well maintained, and the staff was friendly and helpful.Genuine Hotels.com guest review
"Another great time."
I love to stay at Harrah's. It is a beautiful hotel and is very clean and comfortable.Genuine Hotels.com guest review
This hotel was a great value! The rooms were good sized and clean. The price couldn't be beat! I will definitely stay here again and recommend to my friends.Genuine Hotels.com guest review
"About as good as it gets in the sticks"
I must say that if "Metropolis" were really anywhere near a population of people, then this would be a dump. But, it's in the middle of nowhere so it's about as good as it is going to get. Rooms are nice, but that's about it. The Ohio river smells like a sewer and the casino is a joke. If driving through, pull in here. If you can make it to Nashville […] or St Louis- keep on driving! Read moreGenuine Hotels.com guest review
Cleanliness and quietGenuine Hotels.com guest review
"BEST place to stay in the area"
Everything about this stay was great! The price is unbeatable, there is on site entertainment/gaming/restaurants. The rooms are very nice and updated.Genuine Hotels.com guest review
"Beautiful place to stay and play."
It was great, as always.Genuine Hotels.com guest review
Room was great as were the employees.Genuine Hotels.com guest review
The room was a fantastic price and very roomy. Aside from a few slight stains in the carpet the room was very good. Odd location in the middle of a small town, but for the price and quality of room, I'll likely stay there on future trips.Genuine Hotels.com guest review
"Poor and Uninterested Customer Service"
Customer service is very poor. Staff behind desk doesn't care if you are unhappy or something is wrong. At checkout, a woman (African American) asked how our stay was. I told her and her response was, "Sorry to hear that. It's that time of year and we're just busy. Hope to see you again soon." It was as if she didn't hear what I had to say and didn't […] care either. We will never go back there again and will let others know too. Read moreGenuine Hotels.com guest review
"Good but not perfect"
The pictures of this hotel showed the room came with a love seat. I booked a room at Harrahs because I assumed the room came with one for my son to sleep on while the 2 beds were in use. He ended up having to sleep on the bed and I slept on the floor. My only other complaint is that there was NO free continental breakfast. Everything was individually […] priced. Other than those 2 things, Everything was amazing. Read moreGenuine Hotels.com guest review
We stayed 2 nights and explored Paducah KY and Land between the Lakes. Our room was clean and bedding comfortable. Room quiet and efficient check in. Weekday rate was great value. Our room carpet need cleaning. It had pink stains(koolaid? ok that happens) but in the doorway it was just plain traffic dirty.Genuine Hotels.com guest review
wonderful one night stay over. Couldn't have been more pleased w/ the comfort,& cleanliness. Bonus was beautiful rooms.Genuine Hotels.com guest review
It's a little out of the way, but all in all, it was a good place to stay with clean rooms and reasonable priceGenuine Hotels.com guest review
"Giant Superman was a plus!"
The carpeting in the room and hallways is sorely in need of replacement. The rest of the room was great, as long as you didn't look at the floor! But, there was not a restaurant available for anyone under 21.Genuine Hotels.com guest review
Great deal for the night.Genuine Hotels.com guest review
Needed to unwind and found this on Hotels.com. Was a fabulous stay. From the valet who was amazing to the desk clerk, all was great! And the bed was like sleeping on a cloud. Definitely what I needed.Genuine Hotels.com guest review
"Had an awesome stay!"
The hotel was nice & beautiful, & the room was very nice. The staff (most of all the valet/doorman/bell hop guy) was awesome and attentive. He made it a top of the line experience for my family and I. We will definitely be back!Genuine Hotels.com guest review
It was close to the business that was needed. Was able to check in early. Plenty or entertainment in the area. Well located.Genuine Expedia guest review
"Great time had by all."
It was very enjoyable and we had a very nice time. (5 stars) Clean, comfortable, very friendly and accommodating staff, great place to stay.Genuine Hotels.com guest review
"Just over night"
Room just find. Room service/meals at night very very poor choices. Only fast food from Aces that was not very good at all.Genuine Expedia guest review
"Not worth the money"
Hotels.com rated this as a 4plus stars. I wouldn't stay there again. No accommodations were made, non smoking and crutches. I did not receive an email giving us a choice to stay without this. They stated that they didn't have to. Very disappointed with overall stay.Genuine Hotels.com guest review
"If you need wifi bring your own"
The place was exceptionally clean and neat. The wifi was terrible. Crawl more like it.Genuine Hotels.com guest review
"Can't beat the price"
Short but sweet stay. Very ice room . Asked for 2 full beds and got a king so had to switch rooms. All went wellGenuine Expedia guest review
The hotel is little dated, but the bed was the most comfortable bed I have slept on. The price was within budget and I would definitely stay again if in the area.Genuine Expedia guest review
"Antiquated needs to be moved to a town with restar"
I will go back to Biloxi and Tunica again, but not Metropolis, even if Superman shows up in person.Genuine Hotels.com guest review
"Good and bad..."
Couldn't get over the smell of the river this day, but that isn't the hotels fault. The lobby was nice, was cleaned. Hall ways started showing sign of stains etc. The room looked good other then the huge carpet stains. Bed was great and very comfortable. Bathrooms were very clean and the whole Harrahs gold look. I haven't been to this casino in like […] 2-3 years and the casino is a pit... It is horrible.. Dirty, smelly, boring, etc... Such a pit. Why I really gave this experience a 3. Read moreGenuine Hotels.com guest review
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